2,203 Training And Development Manager jobs in Singapore

Training Design of Training Development Project

Designing and aligning Learner-centric Pedagogies into each Training Development project – using an established templated framework, to meet the defined Learning Objectives.

Training Development work

• Development of new Lesson Plans (LPs) and review of existing LPs to incorporate/align with the latest Lesson Objectives, Content, and Methods of Instruction (MOI) required to meet the desired Training Outcomes.
• Development of new Lesson Materials (LMs) and review of existing LMs to align with revised LPs in terms of the Lesson Objectives, Content, and Methods of Instruction (MOI). New/reviewed LMs should be in digital/electronic form so that they can be loaded, archived, accessed, and transmitted on the Authority's web-based Learning Management Systems (for online and classroom learning), and also be editable using software applications. LMs shall include (but not be limited to) the following
• Instructional Resources and Aids
• Reference Publications (excluding the Authority's SOPs, Safety Guides, and/or as defined by the Authority)
• Presentation Slides (with interactivity up to simple branching scenarios)
• Formative Assessment Questions/Quizzes (using online/web-based applications or embedded into presentation slides).
• Training Videos
• Lesson Notes and Handouts
• Instructor/Facilitator's Guide
• Assessment questions and scenarios/injects as well as assessment rubrics for Written & Oral Assessment Methods and Practical Assessment Methods and upkeep of the assessment question and scenario banks.

Project Management

• Manage and ensure the effective delivery of Training Development services to the clients. These include coordinating and scheduling the Training Developers to fulfil the planned and ad-hoc training development services as required by the Authority. The detailed coordination arrangement or Standard Operating Procedures (SOP) governing the program management shall be developed by the Contractor and approved by the Authority for implementation.

Requirements

• Diploma in Adult and Continuing Education (DACE) or equivalent
• Qualifications or certificates in Training Development or Instructional Design from WDA, NIE or an accredited training institution such as the Institute of Higher Learning (IHL), or equivalent.
• At least 2 years of education/training industry-related working experience.

Experience in the following areas:

• Developing a Lesson Plan (or equivalent) and drafting the document.
• Developing Training Materials such as slides and handouts and blended learning materials for eLearning.
• Competency in instructional design with expertise in development. Experience in content development project management with experience in all phases of the instructional design process.
• Knowledge of IT systems. Experience with authoring tools such as Dreamweaver, Flash, Adobe Creative Suite, Articulate, Lectora and web page creation skills using HTML, XML and other web technologies.
• Relevant Diploma in Multimedia Design or any related higher qualification or equivalent will be a bonus.
• Ex-RSN service personnel will be a bonus.
• 5 day week
• Working Location: Based in AMK area , need to travel to site often at Changi area
• Strictly Born Singaporeans only

Maestro HR

damien lee tian hong

R

16c8462

TRAINING & DEVELOPMENT MANAGER

About the Role:

As the Training & Development Manager, you are the de facto role in setting the direction of corporate training and skillsets development. Reporting to the General Manager, you will lead a team of junior trainers & QA officers in building core VMV beliefs, QSC refinement advocacy and leadership acceleration programs.

Key Responsibilities:

Overall Training:

Develop and lead team in delivering service and skills training programs in line with company's business objectives

Plan, develop and execute with fellow department members in classroom or/and on-site training modules

Review/analyze/report on department's training key metrics to identify issues and make suggestions/action plans on improvements to training programs/workshops/talks

Lead by example in translating clear, precise, understandable information, objectives and directives for all training courses. A relentless advocator for: "It doesn't matter what was said, but what was understood"

Updating management on latest training related topics and technologies with insights on adaptation potential

Program lead for existing/new employees onboarding, skills horning, service excellence, T.O.T & leadership accelerator

• Develop training budget in with company expansion plan

Skills Developments:

Work closely with internal stakeholders such as operations, marketing, HR, QA & R&D to develop core skill/service building programs

Work closely with external partners such as suppliers or academies in developing supporting skillsets capabilities workshops

Develop and remapping outlet level QSC competency through hybrid mix of skills building activities

Develop and train LTO / products soft selling sales tools such as bundling and suggestive

Develop and train on service excellence standards (external and internal customers)

Foster a positive, inclusive & conducive learning environment for all

Drive digital e-learning digital development phrase in line with company's future expansive roadmap

Succession Planning:

Work closely with HR and management to identify and develop core leadership competency and mindset programs

Develop and execute in-house leadership accelerator programs on soft and hard skilling on the art of management

Requirements:

Minimum 5 years experience in similar capacity (preferably with a reputable F&B chain store brand in Singapore) with proven track records in retail / F&B training excellence

Minimum degree in Hospitality/Human Resource/Business Administration or related discipline from recognized education institutions

Proficiency and creativity in MS power-point is a MUST. Proficiency in other MS tools such as word and excel are required. Ability to create/direct skill training videos is a bonus

Strong people handling skills. Patient, articulate and ability to speak at ease with all levels of stakeholders

A highly responsible individual that believes that nurturing is the only way into our future

A responsive team player, resolved and willing to think out-of-box with a never-say-die attitude will place you at a favorable position

TRAINING & DEVELOPMENT MANAGER

About the Role:

As the Training & Development Manager, you are the de facto role in setting the direction of corporate training and skillsets development. Reporting to the General Manager, you will lead a team of junior trainers & QA officers in building core VMV beliefs, QSC refinement advocacy and leadership acceleration programs.

Key Responsibilities:

Overall Training:

Develop and lead team in delivering service and skills training programs in line with company's business objectives

Plan, develop and execute with fellow department members in classroom or/and on-site training modules

Review/analyze/report on department's training key metrics to identify issues and make suggestions/action plans on improvements to training programs/workshops/talks

Lead by example in translating clear, precise, understandable information, objectives and directives for all training courses. A relentless advocator for: "It doesn't matter what was said, but what was understood"

Updating management on latest training related topics and technologies with insights on adaptation potential

Program lead for existing/new employees onboarding, skills horning, service excellence, T.O.T & leadership accelerator

• Develop training budget in with company expansion plan

Skills Developments:

Work closely with internal stakeholders such as operations, marketing, HR, QA & R&D to develop core skill/service building programs

Work closely with external partners such as suppliers or academies in developing supporting skillsets capabilities workshops

Develop and remapping outlet level QSC competency through hybrid mix of skills building activities

Develop and train LTO / products soft selling sales tools such as bundling and suggestive

Develop and train on service excellence standards (external and internal customers)

Foster a positive, inclusive & conducive learning environment for all

Drive digital e-learning digital development phrase in line with company's future expansive roadmap

Succession Planning:

Work closely with HR and management to identify and develop core leadership competency and mindset programs

Develop and execute in-house leadership accelerator programs on soft and hard skilling on the art of management

Requirements:

Minimum 5 years experience in similar capacity (preferably with a reputable F&B chain store brand in Singapore) with proven track records in retail / F&B training excellence

Minimum degree in Hospitality/Human Resource/Business Administration or related discipline from recognized education institutions

Proficiency and creativity in MS power-point is a MUST. Proficiency in other MS tools such as word and excel are required. Ability to create/direct skill training videos is a bonus

Strong people handling skills. Patient, articulate and ability to speak at ease with all levels of stakeholders

A highly responsible individual that believes that nurturing is the only way into our future

A responsive team player, resolved and willing to think out-of-box with a never-say-die attitude will place you at a favorable position

Position Overview:

We are seeking an experienced Trainer (Retail & Development) to join our team. In this full-time position, you will be responsible for designing and delivering comprehensive training programs to upskill our retail staff, ensuring they are equipped with the knowledge and skills to provide exceptional customer service and drive sales.

What you'll be doing

• Developing and facilitating engaging training sessions on product knowledge, sales techniques, customer service, and other relevant retail topics
• Identifying training needs and designing customized programs to address skill gaps
• Facilitate in-store training sessions on weekdays during retail hours (e.g., 11:00 AM – 8:30 PM).
• Monitoring and evaluating the effectiveness of training initiatives, making adjustments as necessary
• Providing one-on-one coaching and mentoring to support the professional development of retail staff
• Collaborate with the HR and Operations teams to identify training needs and design customized modules.
• Collaborating with the management team to align training with the company's strategic objectives
• Monitor training effectiveness through feedback and KPIs to refine future programs.
• Maintaining training records and providing progress reports

What we're looking for

• Relevant qualification in a field such as Education, Human Resources, or Business
• Minimum 3 years of experience as a Trainer or L&D professional, preferably in the retail industry
• Excellent facilitation and presentation skills, with the ability to engage and motivate adult learners
• Strong understanding of adult learning principles and the ability to design effective training programs
• Proficient in data analysis and using metrics to measure training impact
• Excellent communication and interpersonal skills, with the ability to build rapport with employees at all levels
• Passion for learning and development, with a commitment to continuous improvement

What we offer

• Competitive salary and performance-based bonuses
• Comprehensive benefits package, including medical benefits
• Opportunities for career advancement and professional development
• Supportive and collaborative work environment

About us

HYSSES (SINGAPORE) PTE LTD' is a leading retailer of premium beauty and wellness products. With a focus on quality, innovation, and exceptional customer service. Our company culture is built on the principles of teamwork, respect, and a commitment to personal and professional growth.

If you're passionate about training and development, and eager to contribute to the success of a dynamic retail organization, we encourage you to apply for this exciting opportunity. Apply now to take the first step toward joining our team.

Position Overview:

We are seeking an experienced Trainer (Retail & Development) to join our team. In this full-time position, you will be responsible for designing and delivering comprehensive training programs to upskill our retail staff, ensuring they are equipped with the knowledge and skills to provide exceptional customer service and drive sales.

What you'll be doing

• Developing and facilitating engaging training sessions on product knowledge, sales techniques, customer service, and other relevant retail topics
• Identifying training needs and designing customized programs to address skill gaps
• Facilitate in-store training sessions on weekdays during retail hours.
• Monitoring and evaluating the effectiveness of training initiatives, making adjustments as necessary
• Providing one-on-one coaching and mentoring to support the professional development of retail staff
• Collaborate with the HR and Operations teams to identify training needs and design customized modules.
• Collaborating with the management team to align training with the company's strategic objectives
• Monitor training effectiveness through feedback and KPIs to refine future programs.
• Maintaining training records and providing progress reports

What we're looking for

• Relevant qualification in a field such as Education, Human Resources, or Business
• Minimum 3 years of experience as a Trainer or L&D professional, preferably in the retail industry
• Excellent facilitation and presentation skills, with the ability to engage and motivate adult learners
• Strong understanding of adult learning principles and the ability to design effective training programs
• Proficient in data analysis and using metrics to measure training impact
• Excellent communication and interpersonal skills, with the ability to build rapport with employees at all levels
• Passion for learning and development, with a commitment to continuous improvement

What we offer

• Competitive salary and performance-based bonuses
• Comprehensive benefits package, including medical benefits
• Opportunities for career advancement and professional development
• Supportive and collaborative work environment

About us:

HYSSES (SINGAPORE) PTE LTD' is a leading retailer of premium beauty and wellness products. With a focus on quality, innovation, and exceptional customer service. Our company culture is built on the principles of teamwork, respect, and a commitment to personal and professional growth.

If you're passionate about training and development, and eager to contribute to the success of a dynamic retail organization, we encourage you to apply for this exciting opportunity. Apply now to take the first step toward joining our team.

Job Types: Full-time, Permanent

Pay: $4, $5,000.00 per month

Benefits:

• Additional leave
• Dental insurance
• Employee discount
• Health insurance
• Professional development
• Promotion to permanent employee

Work Location: In person

Key Responsibilities

• Design, develop, and implement comprehensive training programs, including service SOPs, guest interaction, product knowledge, and safety & hygiene standards.
• Facilitate both classroom-style and on-the-floor training sessions tailored to various levels of staff, from entry-level to management.

• Identify specific training needs based on guest feedback, audit results, and service performance.

• Establish, review, and continuously update Standard Operating Procedures (SOPs) in alignment with brand positioning and operational goals.

• Ensure consistent implementation of SOPs across all outlets through regular site visits, training audits, and coaching.

• Lead the development of service standards manuals and training tools for staff reference.

• Conduct regular performance assessments and mystery audits to ensure service delivery meets company standards.

• Schedule and execute regular refresher training sessions to reinforce critical service points, product updates, and new initiatives.

• Maintain training records, attendance logs, evaluation results, and staff progress reports.

• Prepare monthly training reports and present key metrics, outcomes, and recommendations to senior management.

• Partner with HR on employee engagement, performance reviews, and disciplinary matters related to training gaps.

• Ensure training content includes compliance with food safety, workplace safety, and regulatory requirements.

Requirements

• Minimum 5 years of training experience, with minimum 2 years in supervisory role
• Strong knowledge of service excellence, operational flow, and team dynamics
• Outstanding facilitation, coaching, and communication skills.
• Ability to design engaging training content and deliver to diverse learning styles.
• Proficient in Microsoft Office, training software/tools, and basic data reporting.

Position Overview:

We are seeking an experienced Trainer (Retail & Development) to join our team. In this full-time position, you will be responsible for designing and delivering comprehensive training programs to upskill our retail staff, ensuring they are equipped with the knowledge and skills to provide exceptional customer service and drive sales.

What you'll be doing

• Developing and facilitating engaging training sessions on product knowledge, sales techniques, customer service, and other relevant retail topics
• Identifying training needs and designing customized programs to address skill gaps
• Facilitate in-store training sessions on weekdays during retail hours (e.g., 11:00 AM – 8:30 PM).
• Monitoring and evaluating the effectiveness of training initiatives, making adjustments as necessary
• Providing one-on-one coaching and mentoring to support the professional development of retail staff
• Collaborate with the HR and Operations teams to identify training needs and design customized modules.
• Collaborating with the management team to align training with the company's strategic objectives
• Monitor training effectiveness through feedback and KPIs to refine future programs.
• Maintaining training records and providing progress reports

What we're looking for

• Relevant qualification in a field such as Education, Human Resources, or Business
• Minimum 3 years of experience as a Trainer or L&D professional, preferably in the retail industry
• Excellent facilitation and presentation skills, with the ability to engage and motivate adult learners
• Strong understanding of adult learning principles and the ability to design effective training programs
• Proficient in data analysis and using metrics to measure training impact
• Excellent communication and interpersonal skills, with the ability to build rapport with employees at all levels
• Passion for learning and development, with a commitment to continuous improvement

What we offer

• Competitive salary and performance-based bonuses
• Comprehensive benefits package, including medical benefits
• Opportunities for career advancement and professional development
• Supportive and collaborative work environment

About us

HYSSES (SINGAPORE) PTE LTD' is a leading retailer of premium beauty and wellness products. With a focus on quality, innovation, and exceptional customer service. Our company culture is built on the principles of teamwork, respect, and a commitment to personal and professional growth.

If you're passionate about training and development, and eager to contribute to the success of a dynamic retail organization, we encourage you to apply for this exciting opportunity. Apply now to take the first step toward joining our team.

We are seeking an experienced and dynamic Restaurant Training Manager to join our service team. To develop, implement, and oversee training programs for front-of-house staff to ensure consistent, high-quality customer service and operational efficiency.

Key Responsibilities***

• Training Program Development: Design onboarding and continuous training modules for servers, hosts, bartenders, and other FOH staff.
• Standards & SOPs: Create and maintain service standards, SOPs, and guest experience protocols.
• Staff Coaching: Observe service, provide real-time feedback, and coach team members to improve performance.
• Onboarding: Oversee the training of all new hires, ensuring they meet service expectations.
• Customer Experience Analysis: Review feedback, mystery shopper reports, and service metrics to identify areas for improvement.
• Team Communication: Collaborate with GMs, Chefs, and FOH leads to align on training needs and service goals.

Skills & Qualifications***

• Strong hospitality/service background (restaurant or hotel experience)
• Excellent communication and presentation skills
• Experience in training and staff development
• Knowledge of POS systems and reservation tools (e.g., Toast, OpenTable)
• Attention to detail and service-oriented mindset
• Leadership and team-building capabilities

We are seeking an experienced and dynamic Restaurant Training Manager to join our service team. To develop, implement, and oversee training programs for front-of-house staff to ensure consistent, high-quality customer service and operational efficiency.

• Training Program Development: Design onboarding and continuous training modules for servers, hosts, bartenders, and other FOH staff.
• Standards & SOPs: Create and maintain service standards, SOPs, and guest experience protocols.
• Staff Coaching: Observe service, provide real-time feedback, and coach team members to improve performance.
• Onboarding: Oversee the training of all new hires, ensuring they meet service expectations.
• Customer Experience Analysis: Review feedback, mystery shopper reports, and service metrics to identify areas for improvement.
• Team Communication: Collaborate with GMs, Chefs, and FOH leads to align on training needs and service goals.

• Strong hospitality/service background (restaurant or hotel experience)
• Excellent communication and presentation skills
• Experience in training and staff development
• Knowledge of POS systems and reservation tools (e.g., Toast, OpenTable)
• Attention to detail and service-oriented mindset
• Leadership and team-building capabilities