2,123 Training And Development Manager jobs in Singapore

• Establish training roadmaps for high-potential leaders, new hires and existing crews
• Develop and manage the training budget, ensuring that projects are delivered on time and within financial constraints
• Stay up to date with emerging training systems in the QSR industry, driving continuous improvement and innovation within GYG's training framework
• Conduct classroom and in-restaurant training sessions and skill-building workshops

• Deliver onboarding programs for all new hires, accelerating their operational competency
• Implement refresher training for existing crew to upskill culinary and improve guest experience
• Maintain detailed training records and provide reports on training progress and impact.

• Identify high-potential crew and design leadership development programs to prepare them for management roles
• Conduct and oversee the train-the-trainer program to strengthen the training culture and to build internal capabilities.
• Partnering with HR to ensure succession planning for key roles.

• Lead the development of digital learning platforms, interactive modules and e-learning content
• Continuously improve learning & training tools and platforms to enhance learners accessibility and engagement

• Lead the training implementation for all new restaurant openings, including infrastructure setup, system installations and digital integration
• Ensure that the team for new restaurants are trained and competent to optimise operations from day one, adhering to GYG's operational standards

Job description

The Head of Restaurant Training is a senior leadership position responsible for setting the strategic direction of training initiatives across all Guzman y Gomez restaurants in Singapore. This role focuses on aligning training with business goals, driving innovation in learning and incubating a strong culture of development. The Head of Restaurant Training will work closely with Operations, HR, marketing and other key stakeholders to enhance operational excellence and guest experience. The ideal candidate will play a critical role in building a high-performing team culture, ensuring new hires and exciting crew are continuously developed to excel in their roles and responsibilities.

ACLP certification would be a plus.

Job Scope:

Strategy & Training Execution

• Establish training roadmaps for high-potential leaders, new hires and existing crews
• Develop and manage the training budget, ensuring that projects are delivered on time and within financial constraints
• Stay up to date with emerging training systems in the QSR industry, driving continuous improvement and innovation within GYG's training framework
• Conduct classroom and in-restaurant training sessions and skill-building workshops

Onboarding & Continuous Development

• Deliver onboarding programs for all new hires, accelerating their operational competency
• Implement refresher training for existing crew to upskill culinary and improve guest experience
• Maintain detailed training records and provide reports on training progress and impact.

Leadership & Succession Planning

• Identify high-potential crew and design leadership development programs to prepare them for management roles
• Conduct and oversee the train-the-trainer program to strengthen the training culture and to build internal capabilities.
• Partnering with HR to ensure succession planning for key roles.

Innovation & Continuous Improvement

• Lead the development of digital learning platforms, interactive modules and e-learning content
• Continuously improve learning & training tools and platforms to enhance learners accessibility and engagement

New Restaurant Openings (NROs)

• Lead the training implementation for all new restaurant openings, including infrastructure setup, system installations and digital integration
• Ensure that the team for new restaurants are trained and competent to optimise operations from day one, adhering to GYG's operational standards

Job Title: Training Development Manager

About the Role:

• This role is responsible for planning, designing, deploying, facilitating, and conducting training programs in a manufacturing environment.
• The successful candidate will develop short-term and long-term initiatives to enhance work culture, technical skills, and operational efficiency.

Main Responsibilities:

• Developing and implementing technical skills frameworks and conducting Training Needs Analysis to formulate comprehensive training plans.
• Providing expert advice on Training & Development methodologies to stakeholders and optimizing T&D processes.
• Assessing technical skills competencies and collaborating with business leaders to address skill gaps.
• Promoting continuous learning and development to align employees with industry trends and career growth.
• Evaluating and improving T&D strategies to ensure compliance with regulations and company policies.

Requirements:

• Degree in Engineering, Human Resources, Business Administration, or related fields.
• Certification in training or instructional design (e.g. ACTA, CPLP).
• Experience with eLearning development tools or platforms.

Benefits:

You will have opportunities for professional growth, collaboration with experienced professionals, and contributions to organizational success.

We are seeking an experienced Professional to fill the role of Training Officer. In this position, you will be responsible for managing and developing our training programmes.

• You will maintain high standards of programme delivery through effective management and innovation in methodology and techniques.
• You will oversee staff management and development, including orientating new staff and ensuring adherence to centre guidelines and protocols.
• You will manage events, activities, and volunteer programmes to promote social integration and engagement among trainees.

In addition, you will collaborate with teams to establish a comprehensive approach to case management, documentation, and reporting. You will also monitor and audit team performance to ensure consistency and quality.

As a key member of our team, you will contribute to the Centre's mission by providing exceptional training services that meet the needs of our trainees.

Key Responsibilities:

1. Develop and implement effective training programmes aligned with industry best practices.
2. Manage and coordinate events, activities, and volunteer programmes to promote social integration and engagement.
3. Collaborate with teams to establish a comprehensive approach to case management, documentation, and reporting.
4. Monitor and audit team performance to ensure consistency and quality.

Requirements:

• Highly motivated and experienced professional with a strong background in training and programme management.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team environment.
• Strong analytical and problem-solving skills.

Benefits:

• Opportunity to work in a dynamic and supportive team environment.
• Professional growth and development opportunities.
• Competitive compensation and benefits package.

• Develop and execute training plans for front-of-house and back-of-house teams
• Oversee onboarding, service standards, and product knowledge training
• Collaborate with internal departments and external vendors to facilitate training
• Assess training effectiveness and continuously improve learning outcomes
• Maintain accurate training records and compliance documentation
• Support career development, cross-training, and succession planning initiatives

• Degree/Diploma in Human Resources, Business, Hospitality, or related field
• Minimum 3 years of relevant training experience, preferably in F&B or hospitality
• Strong communication and presentation skills
• Bilingual in English and Mandarin (to liaise with Mandarin-speaking staff/trainers)
• Proactive, organized, and confident in leading group training sessions
• Familiarity with adult learning principles and e-learning platforms is a plus

The successful candidate will be responsible for overseeing the coordination and execution of training activities, including training administration, monitoring and evaluation of training effectiveness, and maintaining records of training activities.

• Manage training requests, collate, and prepare training nomination forms for participants
• Monitor and collate results for Training Evaluation
• Monitor and collate results for Post Training Evaluation
• Analyse feedback and evaluate training effectiveness
• Work with inter-department(s) on non-curriculum training
• Work with curriculum department on curriculum training
• Maintain records of training activities and participants' progress

• Ensure teachers fulfill minimum CPD hours requirement
• Support enquiries and reporting related to Training matters

• Coordinate system between HQ & Centres
• Update and approval of Training Courses
• Updates of External/Internal Trainings on for HQ & Centres' Staff

• In-charge of Training and Leadership Development, Internship and L&D Related Program
• Ensure Training & L&D is in compliance with Audit and Audit readiness
• Support Audit

• Possess at least Diploma in Human Resource Development or equivalent
• At least 3-5 years' HR Generalist &/or L&D experience
• Proficient in MS Microsoft and Excel skills

Why Choose This Role?

This role offers a challenging opportunity to develop and implement effective training strategies, ensuring that employees are equipped with the necessary skills to achieve organizational goals. As a key member of the team, you will have the opportunity to make a real impact and contribute to the success of our organization.

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

• Developing and facilitating engaging training sessions on product knowledge, sales techniques, customer service, and other relevant retail topics
• Identifying training needs and designing customized programs to address skill gaps
• Facilitate in-store training sessions on weekdays during retail hours (e.g., 11:00 AM - 8:30 PM).
• Monitoring and evaluating the effectiveness of training initiatives, making adjustments as necessary
• Providing one-on-one coaching and mentoring to support the professional development of retail staff
• Collaborate with the HR and Operations teams to identify training needs and design customized modules.
• Collaborating with the management team to align training with the company's strategic objectives
• Monitor training effectiveness through feedback and KPIs to refine future programs.
• Maintaining training records and providing progress reports

• Relevant qualification in a field such as Education, Human Resources, or Business
• Minimum 3 years of experience as a Trainer or L&D professional, preferably in the retail industry
• Excellent facilitation and presentation skills, with the ability to engage and motivate adult learners
• Strong understanding of adult learning principles and the ability to design effective training programs
• Proficient in data analysis and using metrics to measure training impact
• Excellent communication and interpersonal skills, with the ability to build rapport with employees at all levels
• Passion for learning and development, with a commitment to continuous improvement

• Competitive salary and performance-based bonuses
• Comprehensive benefits package, including medical benefits
• Opportunities for career advancement and professional development
• Supportive and collaborative work environment

Job Description: We are seeking a skilled professional to provide high-quality training to sales staff, focusing on quality, service, and cleanliness.

This role involves collaborating with franchise partners locally and overseas for all sales-related activities, monitoring client relationships, and preparing regular reports for management. You will work closely with store managers and staff in Singapore to enhance quality, service, and cleanliness (QSC). Additional responsibilities include coordinating sales activities with the team, learning company policies and procedures accurately, and undertaking any other duties as assigned.

• Train sales staff on quality, service, and cleanliness standards
• Collaborate with franchise partners for sales-related activities
• Monitor and follow up with clients and franchise partners
• Prepare regular reports for management
• Support team efforts by working with other staff to coordinate sales activities

Position Overview:

We are seeking an experienced Trainer (Retail & Development) to join our team. In this full-time position, you will be responsible for designing and delivering comprehensive training programs to upskill our retail staff, ensuring they are equipped with the knowledge and skills to provide exceptional customer service and drive sales.

What you'll be doing

• Developing and facilitating engaging training sessions on product knowledge, sales techniques, customer service, and other relevant retail topics
• Identifying training needs and designing customized programs to address skill gaps
• Facilitate in-store training sessions on weekdays during retail hours (e.g., 11:00 AM – 8:30 PM).
• Monitoring and evaluating the effectiveness of training initiatives, making adjustments as necessary
• Providing one-on-one coaching and mentoring to support the professional development of retail staff
• Collaborate with the HR and Operations teams to identify training needs and design customized modules.
• Collaborating with the management team to align training with the company's strategic objectives
• Monitor training effectiveness through feedback and KPIs to refine future programs.
• Maintaining training records and providing progress reports

What we're looking for

• Relevant qualification in a field such as Education, Human Resources, or Business
• Minimum 3 years of experience as a Trainer or L&D professional, preferably in the retail industry
• Excellent facilitation and presentation skills, with the ability to engage and motivate adult learners
• Strong understanding of adult learning principles and the ability to design effective training programs
• Proficient in data analysis and using metrics to measure training impact
• Excellent communication and interpersonal skills, with the ability to build rapport with employees at all levels
• Passion for learning and development, with a commitment to continuous improvement

What we offer

• Competitive salary and performance-based bonuses
• Comprehensive benefits package, including medical benefits
• Opportunities for career advancement and professional development
• Supportive and collaborative work environment

About us

HYSSES (SINGAPORE) PTE LTD' is a leading retailer of premium beauty and wellness products. With a focus on quality, innovation, and exceptional customer service. Our company culture is built on the principles of teamwork, respect, and a commitment to personal and professional growth.

If you're passionate about training and development, and eager to contribute to the success of a dynamic retail organization, we encourage you to apply for this exciting opportunity. Apply now to take the first step toward joining our team.