300 Tier 3 Support jobs in Singapore

Direct message the job poster from EM Services Pte Ltd
We are seeking a business-focused systems support specialist to serve as the primary subject matter expert for the project management system used within the Project Management Business Unit. This role combines deep functional knowledge of the system with a thorough understanding of project management processes, client reporting requirements, and performance monitoring. The incumbent will provide user guidance and training, manage vendor relationships and contracts, liaison with IT teams for system integration and reporting, and ensure the system is effectively leveraged to meet business needs and deliver value to clients. Candidates with more extensive relevant experience may be considered for a senior position.
Roles and Responsibilities
Product Expertise & User Support
Serve as the in-house subject matter expert (SME) for our Project Management system, maintaining a deep understanding of its features, configuration options, and best practices.
Provide guidance, training, and ongoing support to internal users to maximise adoption and utilisation of the system.
Develop and maintain user manuals, training materials, and FAQs.
Troubleshoot and resolve functional issues, escalating to the vendor as needed.
Business Process Alignment
Analyse and understand the end-to-end business processes of the Project Management unit, ensuring optimal configuration and usage of the Project Management software to support these workflows.
Work with project managers to capture and translate operational needs into system requirements.
Support and improve client reporting processes by configuring the system and related dashboards to meet contractual and operational requirements.
Act as the primary point of contact with the system vendor.
Oversee vendor performance, service level compliance, and timely delivery of agreed system enhancements or support.
Manage contract terms, renewals, and budget tracking related to the system and system licenses.
Collaborate with internal IT and data analytics teams to develop, maintain, and enhance reporting tools and dashboard visualisations.
Ensure data integrity, accuracy, and timeliness in system-generated reports.
Identify opportunities to improve reporting efficiency and effectiveness through automation or integration with other systems.
Data protection and managing access rights.
Monitor industry trends, best practices, and product updates to recommend improvements in usage and workflows.
Gather feedback from users to enhance system functionality, usability, and reporting capabilities.
Qualifications & Experience
Bachelor’s degree in project management, Information Systems, or a related field.
Proven experience with Project Management products such as PlanRadar, Procore or similar project management / construction management software.
Strong understanding of project management principles, workflows, and reporting requirements.
Experience in vendor and contract management.
Excellent communication, training, and stakeholder management skills.
Experience in the construction, real estate, or facilities management sector.
Experience in data analysis, reporting, and dashboard tools (e.g., Power BI, Tableau).
Familiarity with system integration concepts and API-based reporting.
Core Competencies
Analytical Thinking
- Ability to translate business needs into system requirements and data insights.
Stakeholder Engagement
- Skilled in liaising with diverse teams including project managers, IT, vendors, and clients.
Problem-Solving
- Quick to identify issues and implement effective solutions.
Training & Facilitation
- Confident in delivering clear and effective user guidance.
Attention to Detail
- Ensuring accuracy and quality in configuration, reporting, and documentation.
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Main duties:

• Provide technical support on network, server, and security.
• Troubleshoot hardware and software problems.
• Responsible for overall project implementation of IT infrastructure or medical equipment system project in a hospital environment
• To plan the whole project timeline and resources start from receive sales order up to project hand over.
• Provides customer relations and ensures customer satisfaction on all application support, repairs, and servicing activities.
• Provide coaching and guidance to the junior staff to ensure maximum efficiency and delivering consistent high quality level service and customer satisfaction.
• Conduct training to end-user and staff members.
• Build and maintain good supplier relationship and high level of supplier support.
• Maintenance of relevant technical and product documentation and information.
• Provide feedback to the manager regarding product/project conditions in the field.

Pre-requisite:

• Diploma/Bachelor’s Degree in Computer Networking / Engineering (Electrical/Electronics) with 2 years' experience.
• Preferably with 2 Year(s) of working experience in Computer Networking or related field.
• Aggressive, self-motivated, independent, result-oriented and able to work under pressure.
• Team player with good organisation, interpersonal and communication skills.
• Able to handle installation and site requirements.

Main duties:

• Provide first level of support for network, server, and security.
• Troubleshoot hardware and software problems.
• Provides customer relations and ensures customer satisfaction on all application support, repairs, and servicing activities.
• Conduct training to end-user and staff members.
• Project implementation of IT infrastructure or medical equipment system project in a hospital environment.
• Maintenance of relevant technical and product documentation and information.
• Provide feedback to the manager regarding product/project conditions in the field.

Pre-requisite:

• Diploma in Computer Networking / Engineering (Electrical/Electronics) with 2 years' experience.
• Preferably with 1 Year(s) of working experience in Computer Networking or related field.
• Customer-oriented, effective communication, and able to work independently

As Executive, Finance System Support, you will be responsible for providing system support to the finance team, ensuring the smooth operation of financial systems, and maximizing their efficiency. The ideal candidate will have a strong understanding of financial systems and processes, excellent analytical skills, and the ability to work collaboratively with different teams.
Job Responsibility
Provide system support to the finance team, troubleshooting system issues, and resolving them in a timely manner
Develop and implement new processes and procedures to enhance financial system functionality and efficiency
Monitor and maintain the integrity of financial systems, ensuring accurate recording and reporting of financial transactions
Analyse system data to identify trends and opportunities for improvement
Collaborate with different teams to gather requirements and specifications for financial system enhancements
Test and implement financial system upgrades and enhancements
Provide training to finance team members on system usage and best practices
Ensure compliance with regulatory requirements and internal policies and procedures
Generate reports and dashboards to monitor system performance and financial metrics
Assist in monthly financial closing with uploading and preparing the necessary info into financial system
Assist in IT audit periodically
Participate in ad hoc projects as needed
Job Requirement
Bachelor in Accounting
2 years of experience in general ledger or a similar role
Strong attention to detail and organizational skills
Good communication skills, both written and verbal
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Main duties:

• Provide first level of support for network, server, and security.
• Troubleshoot hardware and software problems.
• Provides customer relations and ensures customer satisfaction on all application support, repairs, and servicing activities.
• Conduct training to end-user and staff members.
• Project implementation of IT infrastructure or medical equipment system project in a hospital environment.
• Maintenance of relevant technical and product documentation and information.
• Provide feedback to the manager regarding product/project conditions in the field.

Pre-requisite:

• Diploma in Computer Networking / Engineering (Electrical/Electronics) with 2 years' experience.
• Preferably with 1 Year(s) of working experience in Computer Networking or related field.
• Customer-oriented, effective communication, and able to work independently

Responsibilities:
Provide sales support and coordination for the automotive sales team.
Assist with order processing, tracking, and fulfillment.
Coordinate with internal teams to ensure timely delivery of products to customers.
Prepare sales quotations and proposals.
Handle customer inquiries and provide product information.
Monitor and maintain accurate sales records and customer databases.
Track sales activities, forecasts, and targets.
Assist in identifying new business opportunities and developing sales strategies.
Collaborate with the marketing team to support sales campaigns and promotions.
Provide administrative assistance to the sales team as needed.
Minimum GCE 'O' Levels or equivalent.
Prior experience in sales support or customer service role, preferably in the automotive industry.
Knowledge of automotive products, parts, and industry terminology.
Strong organizational and multitasking skills.
Excellent communication and interpersonal skills.
Proficiency in Microsoft Office applications.
Attention to detail and accuracy in data entry and documentation.
Ability to work in a fast-paced and dynamic environment.
Positive attitude and a willingness to learn.
Interested candidates who wish to apply for the advertised position, please send in your resume to .
EA License No: 13C6305
Reg. No.: R
For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.
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Technical Consultant (EMR System Support, Deployment & Optimization)
Program
arcTB
Employment
Consultancy
Reporting to
Manager Monitoring & Quality Assurance
Location
JOb Purpose
To support the configuration, deployment, maintenance, and optimization of Electronic Medical Records (EMR) systems across multiple health programs. The consultant will work collaboratively with the program and IT teams, as well as EMR vendors, to ensure smooth implementation, ongoing technical support, and continuous improvement of the systems in line with programmatic needs.
RESPONSIBILITIES
a) Initial Engagement & Preparation
Conduct desk research and review existing documentation to understand the EMR platform(s), implementation context, and program objectives.
Explore system functionalities via sandbox environments, user guides, and vendor resources.
Participate in vendor-led training sessions to gain in-depth knowledge of the system’s architecture and capabilities.
b) System Configuration & Customization
Configure EMR modules, forms, and workflows based on specific program requirements.
Set up system features such as alerts, clinical decision support tools, dashboards, and reporting modules.
Define and implement user roles and access controls aligned with organizational structure and data sensitivity requirements.
Lead full-scale deployment efforts, including initial setup and environment configuration where applicable.
c) System Maintenance & Optimization
Apply regular system updates, security patches, and performance enhancements.
Ensure reliable system operations through routine data backups, failover mechanisms, and stability monitoring.
d) Technical & User Support
Support change management initiatives including software upgrades and transitions between system versions.
Provide strategic guidance to ensure effective system utilization and alignment with clinical workflows.
e) Data Security & Compliance
Ensure full compliance with relevant data protection regulations (e.g., HIPAA, GDPR).
Safeguard the confidentiality, integrity, and availability of patient data and system information.
f) Coordination with Program Teams, IT, and Vendors
Act as the primary technical liaison among the program team, EMR vendor(s), and internal IT departments.
Coordinate technical support requests, track vendor communications, and ensure timely resolution of outstanding issues.
Maintain structured, transparent communication across all stakeholders to support alignment and accountability.
g) Documentation & Reporting
Maintain thorough documentation of all system configurations, updates, and technical activities.
Provide audit logs and technical reports as needed, ensuring traceability and compliance.
Required Qualification
Bachelor’s degree in Information Technology, Health Informatics, or a related field
Master’s degree will be an advantage
Required Experience
5 to 7 years of experience working in Health Informatics, with at least 2 to 3 years of hands-on experience with one or more major EMR platforms (e.g., OpenMRS)
10+ years of experience leading EMR implementations or large-scale health information systems will be an advantage.
Required Skills
Proficiency in configuring and customizing EMR systems (e.g., form design, role setup, reporting).
Strong understanding of health data standards, interoperability protocols (e.g., HL7, FHIR), and data security best practices.
Familiarity with SQL, APIs, or scripting for troubleshooting or system enhancements
Familiarity with clinical workflows, health program requirements, and data reporting needs.
16 Raffles Quay, #16-02, Hong Leong Building, Singapore
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