408 Tier 1 Support jobs in Singapore

About the role
We are seeking an enthusiastic and experienced Help Desk IT Support to join our team at Aptsys Technology Solutions Pte Ltd. As a full-time position based in Ang Mo Kio, North-East Region, you will be responsible for providing high-quality IT support and troubleshooting to our clients.
What you'll be doing
Respond to and resolve incoming IT support requests from users in a timely and efficient manner
Diagnose and troubleshoot hardware, software, and network issues
Provide step‐by‐step guidance and training to users on the operation of various IT systems and applications
Escalate complex issues to the appropriate technical teams for further investigation and resolution
Maintain detailed records of all support activities and incidents
Continuously improve IT support processes and procedures to enhance the user experience
What we're looking for
Minimum 1 year of experience in a similar IT support role
Strong troubleshooting and problem‐solving skills with a keen attention to detail
Excellent communication and interpersonal skills to effectively interact with users at all levels
Working knowledge of common hardware, software, and network technologies
Ability to multitask and prioritise tasks in a fast‐paced environment
Diploma in Information Technology or a related field
What we offer
At Aptsys Technology Solutions, we are committed to providing a supportive and rewarding work environment. We offer competitive remuneration, opportunities for professional development, and a range of employee benefits to support your work‐life balance.
About us
Aptsys Technology Solutions Pte Ltd is a leading provider of innovative IT solutions and services. With a dedicated team of experts, we strive to deliver cutting‐edge technology that empowers our clients to achieve their business goals. Our mission is to be the trusted partner in transforming organisations through the power of technology.
Apply now for this exciting opportunity to join our growing team!
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Responsibilities
Provide frontline assistance to end-users, attending to queries and troubleshooting hardware, software, and network issues.
Install, update, and configure software applications on user devices.
Maintain and troubleshoot hardware faults on computers, laptops, printers, scanners, and other peripherals.
Monitor and resolve network issues, including connectivity problems, internet outages, and LAN/WAN performance degradation.
Create, update, and manage user accounts, including password resets and access permissions.
Implement and maintain IT security measures, including antivirus updates and periodic security audits.
Ensure data integrity through backup and recovery procedures and assist with data recovery when required.
Assist users with mobile device setup, configuration, and troubleshooting, including email and app installations.
Support remote or off-shore employees via remote access tools or phone support.
Maintain inventory of hardware and software assets, tracking status and managing licenses.
Create and update documentation for IT procedures, troubleshooting guides, and system configurations.
Conduct training sessions or provide resources to educate users on IT best practices and security awareness.
Liaise with third-party vendors for hardware, software, and service-related queries, including support contracts and warranty claims.
Identify areas for improvement in IT support processes and implement changes to enhance efficiency and user satisfaction.
Perform any other ad-hoc duties as assigned.
Requirements
Diploma in Information Technology or related field.
2 years of relevant work experience in IT support or help desk roles.
Good understanding of hardware, software, and network troubleshooting.
Familiarity with IT security measures and data backup/recovery processes.
To apply
Please send your updated resume to
We regret that only shortlisted candidates will be notified. However, all applications will be updated to our resume bank for future opportunities.
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Job Overview:

We are seeking a highly skilled Customer Support Specialist to provide exceptional service to our customers.

Key Responsibilities:

• Offer front-line customer support via various communication channels
• Handle customer inquiries and resolve issues promptly
• Assist with registration, appointment bookings, and general information provision
• Manage feedback and escalate concerns when necessary
• Maintain accurate records and documentation
• Ensure a professional and courteous service standard at all times

Requirements:

• Minimum GCE 'O' Level or equivalent qualification
• Excellent communication and interpersonal skills
• Ability to work rotating shifts, including weekends and public holidays

What We Offer:

• A dynamic and supportive work environment
• Ongoing training and development opportunities

This position requires effective communication and problem-solving skills to manage customer inquiries, bookings, and collaborations with the import/export department. Key responsibilities include:

• Attend to customer enquiries and bookings
• Arrange space bookings and monitor progress
• Liaise with Import/Export Department for smooth execution of shipments
• Prepare pre-alerts to respective stations and ensure timely updates
• Verify arriving and uplift details for accuracy

To succeed in this role, you will need excellent communication, diplomacy, and organizational skills. You should be able to work independently and as part of a team, with a strong attention to detail and ability to multitask.

We offer a supportive work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and customer-focused individual looking for a challenging role, we encourage you to apply.

We are seeking a highly skilled Customer Support Specialist to join our team. In this role, you will be responsible for delivering exceptional customer service to walk-in customers and financial representatives.

• Greeting and guiding clients with a professional and courteous demeanor
• Managing documents via dropbox in a secure and efficient manner
• Handling straightforward enquiries in a timely and accurate manner
• Assisting with document release in accordance with company policies

To be successful in this role, you will require excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment. You will also need to be proficient in using technology, including dropbox, to manage documents and communicate with clients.

In addition to a competitive salary, we offer a range of benefits, including opportunities for career development and growth, a supportive and collaborative work environment, and recognition and rewards for outstanding performance.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are passionate about delivering exceptional customer service and have the skills and qualifications required for this role, please apply now.

Job Summary:

• Respond to customer inquiries, comments, and concerns.
• Communicate with site personnel and technicians to arrange job schedules.
• Create quotations, work orders, and necessary documentation.
• Conduct follow-ups with clients regarding job progress and satisfaction levels.
• Keep service logs and reports updated and accurate.
• Coordinate with main contractors, vendors, and internal teams.
• Assist in processing permits and preparing project-related paperwork.
• Ensure high service standards and prompt completion of tasks.
• Manage general administrative duties and document organization.

Key Responsibilities:

• Customer Service
• Communication
• Documentation
• Coordination
• Administrative Duties

The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to multitask. They will be proficient in creating documents and maintaining accurate records. The successful candidate will also possess good time management skills and be able to work effectively under pressure.

We are seeking a detail-oriented individual who is passionate about delivering exceptional customer experiences. As a Customer Support Representative, you will be responsible for resolving customer issues in a timely and professional manner.

To succeed in this role, you must have excellent problem-solving skills and be able to work independently with minimal supervision. You should also be proficient in using technology to communicate with customers and manage their queries efficiently.

Job Overview

We are seeking a dedicated and customer-focused individual to join our team as a Customer Support Associate. In this role, you will be responsible for delivering exceptional customer service and support to our clients.

Your key responsibilities will include answering incoming calls, making outbound calls, and providing accurate information to our customers. You will also escalate queries when necessary, update customer information, and maintain proper records. Additionally, you will support the team in meeting service and satisfaction goals.

About This Role

• You will have strong communication and listening skills, with the ability to handle different types of callers in a patient and empathetic manner.
• You will have basic computer literacy, with proficiency in MS Office and data entry.
• You will be able to work independently and as part of a team, with a positive attitude and willingness to learn on the job.

Key Requirements

• Good spoken English; knowledge of additional languages is an advantage.

The Customer Support Professional role involves interacting with clients, managing administrative tasks, and maintaining accurate records.

• Key responsibilities include making follow-up calls to previous clients and completing various assigned tasks.

• A dynamic work environment in a reputable industry
• An opportunity to enhance your resume
• No prior experience is required; comprehensive training will be provided

Key Responsibilities:

• Manage customers' orders, requests, and documentation end-to-end.
• Respond promptly to inquiries and prepare accurate quotations.
• Coordinate with customers, logistics partners, and internal teams for timely deliveries.
• Maintain up-to-date records, including spare parts price lists and shipment schedules.
• Support customers with customs documentation and service-related queries.
• Collaborate with internal teams to resolve issues and ensure customer satisfaction.

Requirements:

• Diploma or Degree with at least 3 years of relevant experience.
• Customer-focused, detail-oriented, and proactive.
• Excellent communication and organizational skills.
• Able to multitask, work under pressure, and meet tight deadlines.
• Proficient in MS Office; experience handling multiple projects preferred.

Interested applicants, please click on "Apply Now" or submit your resume to

We regret only shortlisted candidates will be notified.

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