1,521 Ticketing Agent jobs in Singapore

Guest Service Agent - Ticketing, Box Office
Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.
Job Responsibilities
Provide excellent customer service to guests
Attend to walk-up ticket sales and enquires at onsite ticketing counters and self-service ticketing kiosks
Perform ticket sales transactions quickly and accurately using computer-based ticketing system
Perform cashiering duties including receiving payment by cash, credit card, room charge, vouchers and other payment modes
Perform daily opening, closing and reconciliation of sales made through the self-service ticketing kiosks
Redeem tickets for Club Members based on their privileges
Provide guidance and training to ticketing casual staff
Attempt to resolve incidents or record and elevate to the Supervisor in-charge where necessary
Any other duties assigned
Job Requirements
Education & Certification
No formal education required
Experience
Preferably with experience in Customer Service/retail/ticketing/events environment
Other Prerequisites
Candidates with customer service experience
Able to work well in a team
Fluent in English; fluency in other languages is a plus
Good written and spoken communication skills
Pleasant attitude and cheerful demeanor
Proficient in Microsoft Office applications
Able to use good judgment and discretion and maintain calm demeanor in high volume or stressful situations
Able to work on rotating shift, including on weekends and public holiday
Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.
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Customer Service Interaction

• Direct Contact with Customers
• Ensuring to provide the flight details to customer within the stipulated time (1 hour) upon receiving the booking
• Check on the Export Documents Compliance when processing the export work order
• Apply the correct export permit and other export custom processed on timely manner
• Monitor the onboard status without fail and to informed customer on any irregularity
• Always ensuring that the Airfreight rates apply is correct and updated.
• Constantly aware and update on NEW changes / requirement by airlines or governmental requirement
• Ensure that all monthly customer report is submitted on timely manner without fail
• Liaising with internal and external stakeholders for shipment status and handling
• Ensuring all shipments are duly accounted and arranged as per SOP
• Working with Sales / other function groups for special arrangements

Requirements

• Minimum Diploma
• 5 years' experience within the same industries / field

HOW TO APPLY:

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CUSTOMER SERVICE CLERK

Job Description & Requirements

1-2 years experience in customer service

Understand how to process purchase orders, sales orders, sales quotations

Logistic knowledge (Shipping, air freight)

Microsoft Office Skills

Good to have knowledge in Business Central (Microsoft) ERP

Able to communicate with both internal and external parties

Open to learn and cheerful disposition

2. SKILLS

Ability to use microsoft office (excel, word)

Able to do Purchase orders, Quotations, Sales Orders

Ability to communicate with internal and external stakeholders

Good to have: ability to use ERP

Logistics knowledge (Air and sea)

Job Summary:

We are looking for a friendly and proactive Customer Service / Administrative Assistant to be the first point of contact for our customers and support the daily operations of the business.

The primary focus of this role is delivering excellent customer service, while also handling administrative tasks to support the smooth running of the office and showroom. It combines front-line customer interaction with backend support, requiring strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

• Serve as the first point of contact for customers greeting walk-ins' customers, answering phone calls, and responding to emails professionally and promptly.
• Handle customer inquiries, provide accurate product or service information, and resolve basic issues or complaints with a positive attitude.
• Maintain up to date knowledge of all products and services to provide accurate information to customers.
• Operate the POS system to process transactions, ensuring end of day cash handling and POS records are accurate.
• Create invoices and prepare transfer orders accurately and timely.
• Maintain basic housekeeping of the front desk / reception area to ensure a clean and inviting environment for customers.
• Perform light administrative duties such as data entry, document filing, updating internal spreadsheets, and inventory.
• Maintain a positive and professional attitude to enhance the overall customer experience.
• Track and report common customer issues or feedback to management for continuous improvement.

Requirements :

• 5.5 Days work week
• Basic pay with attractive commission structure
• At least 1 year of experience in a customer service or front desk role.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office (especially Word, Excel, and Outlook).
• High attention to detail and ability to multitask effectively.
• Friendly, approachable, and calm under pressure.

1. Job Description & Requirements

1-2 years experience in customer service

Understand how to process purchase orders, sales orders, sales quotations

Logistic knowledge (Shipping, air freight)

Microsoft Office Skills

Good to have knowledge in Business Central (Microsoft) ERP

Able to communicate with both internal and external parties

Open to learn and cheerful disposition

2. SKILLS

Ability to use microsoft office (excel, word)

Able to do Purchase orders, Quotations, Sales Orders

Ability to communicate with internal and external stakeholders

Good to have: ability to use ERP

Logistics knowledge (Air and sea)

REQUIREMENTS

• Knowledgeable in IT Products and Services
• Candidates with customer service experience are preferred
• Fresh candidates are also welcome to apply

RESPONSIBILITIES

• To do database calling and updating for existing and raw customers
• To perform minimum 50 calls per day
• To update Hubspot/CRM portal on sales opportunity & leads
• Responsible for products leads, funnel reports, sales follow up
• To answer customers' queries on product areas
• To provide quotation to customers
• To attend in-house technical/ sales training when necessary
• To check product costing and information
• To perform administrative duties as assigned

Job Description

As a Customer Service/ Admin you will

1. Answer customer enquiries and bookings via whats-app, social media messaging functions and phone call.
2. Allocate customer bookings to our operation team based on schedule.
3. Use softwares such as Quickbooks and Google Calendar.

Job Requirement

We are looking for responsible and communicative people who are able to:

1. Multi-task
2. Be familiar with the softwares listed above
3. Communicate well and politely to customers
4. Able to work independently

Job Title: Customer Service & HR Executive

Location: Boulder Planet Singapore

Employment Type: Full-time, Permanent

About the Role

We're looking for a warm, organised, and people-focused Customer Service & HR Executive who enjoys both online communication and in-person interaction. You'll be part of the front-facing team that shapes every climber's experience, from answering questions online to greeting them at the front counter.

This role combines customer service and HR support, connecting with climbers while keeping our internal processes running smoothly. If you're a climber (or keen to become one) who thrives on helping others and creating a welcoming environment, this is the perfect place to grow.

Key Responsibilities

(Approximately 80% of this role focuses on customer service, and 20% on HR and administration.)

• Deliver exceptional customer service both online and in-person.
• Manage and respond to customer enquiries, feedback, and membership matters through WhatsApp (via Zoko or similar tools).
• Assist climbers at the counter with check-ins, pass linking, and membership transactions using Mindbody or similar systems.
• Maintain an organised, welcoming, and efficient front-of-house space.
• Collaborate with the on-ground team to ensure seamless communication between online and in-gym service.
• Handle customer escalations with empathy and professionalism.
• Support and train counter crew on service tone, SOPs, and communication flow.
• Assist in HR administration, including onboarding/offboarding, attendance tracking, and payroll inputs using StaffAny, HReasily, or similar platforms.
• Maintain employee files and support recruitment logistics as needed.

The Ideal Candidate

• Diploma holder in Business, HR, Hospitality, or related field.
• Fresh graduates with no prior experience are welcome, as training will be provided.
• Strong communication skills: written (for online messages) and verbal (for face-to-face service).
• Friendly, patient, and professional when interacting with climbers.
• Organised, detail-oriented, and dependable.
• Enjoys teamwork, problem-solving, and building positive relationships.
• Comfortable using Zoko, WhatsApp Business, Mindbody, StaffAny, HReasily, Google Workspace, or similar tools.
• You're a climber or excited to learn and understand what makes a great climbing gym experience.

What We Offer

• Competitive salary commensurate with qualifications and experience.
• Annual leave and staff benefits.
• Opportunities for professional growth and on-the-job learning.
• A supportive work environment.
• Complimentary climbing access at all Boulder Planet locations (Singapore and beyond).
• Eligibility for performance-based bonuses

Job Highlights

• No Sundays, Centre Holidays
• Yearly salary increment, Work-life balance, Medical/dental

THE WRITER'S PLACE, The Specialist in Creative Writing

Premier English Writing School

THE WRITER'S PLACE has built a trusted reputation as Singapore's specialist in English Creative Writing for primary school students since 2009. With over 5,000 students empowered and counting, it is known as The School of Writing by parents. Focused composition lessons are fun, interactive, and designed to make learning easy while driving examination success Our top-notch curriculum helps students boost their English grades with students often improving by at least one AL band—some even making the leap from AL2 to AL1. Recognised as "Best in Honing Creative Writing Skills" by Parents World Singapore, The Writer's Place is committed to championing young writers; nurturing mastery in English

Job description:

• Sales: Recruitment and enrolment of students
• Customer service: Answering customers' enquiries and feedback
• Adminstrative Support: Provide adminstrative and operation support
• Details upon interview

Job requirements:

• Strictly only Singaporeans/PR may apply (due to quota)
• Must be able to work tuition centre operation hours ie. weekday nights and Saturdays
• Required to speak English and Mandarin (to liaise with Mandarin-speaking customers)
• Female candiates (required to accompany girls to toilet)
• Excel in multi-tasking, remembering details, problem solving
• Well-spoken, enjoy speaking to customers
• Good at sales and follow up
• Self-driven, organised, confident, initiative

Work days/Location:

• Tues- Fri (10.30am-730pm ) & Sat (8.30am-5.30pm)
• Centre is closed: Mon, Sun, PH
• Woodlands Galaxy Community Club (5 min walk from Admiralty Mrt)
• Junction10 mall (Bukit Pajang Mrt)

Job Details & Benefits:

• CPF contribution
• Paid annual leave
• Paid sick leave
• Paid Public Holiday
• Good medical and dental benefits
• Work-life balance
• Centre holidays on top of annual leave
• Probation 3 months

Positions available:

• Customer Service Associate, English & Writing Teacher Specialist (full-time/part-time)

Join us if you can be a driver of success lnterested candidates, please send inyour resume along with Expected Salary. We regret that only shortlisted candidates will be notified.