3 Test Administrator jobs in Singapore
Test Administrator
Posted today
Job Viewed
Job Description
The Test Administrator is responsible for administrating all aspects of the testing operations in assigned test center of Pearson Professional Centers by providing high quality on-site service in accordance with strict operational policies and procedures of the examination processes. Open to work in flexible hours between Monday to Sunday (weekend working).
CORE COMPETENCIES
- Detail Oriented
- Communication Skills
- Problem Solving
- Organizing Skills
- Customer Focus
- Ethics and Value
SCOPE AND IMPACT OF JOB
Working on site with other Test Administrators, the Test Administrator serves candidates directly with appropriate implementing of operational policies and examination procedures.
REQUIRED KNOWLEDGE AND EXPERIENCE
Education and Experience:
- One year customer service experience required
- Exposure in a testing environment strongly preferred
- Experience with Microsoft Office and Windows applications required
Skills, Knowledge and Abilities:
- Customer service skills required
- Strong written and oral communication skills
- Ability to communication both technical and functional
- Ability to work independently
- Effective time management skills
- Ability to handle a reasonable amount of stress
- Strong attention to detail
- Problem solving skills
- Alertness and courage
- Ethics and trust
- Knowledge in operating a computer, fax, and other office equipment
Other (license/certification):
- Annual Pearson Professional Centers certification for Test Administrator required
- Must pass re-certification annually
PRIMARY RESPONSIBILITIES
1. Operational Administration
- Assure equipment is operational and test stations are free of extraneous materials
- Review transmissions logs (uploading of current day's test results & daily downloading of examinations and site schedule) from software that automatically connects to hub system periodically
- Communicate and work with VSS technical support to investigate and fix technical issues
- Test Center cleaning if applicable
2. Customer Service
- Review test roster and prepare accordingly for candidates including special accommodation preparation
- Check in candidates and verify identifications
- Explain the test process briefly
- Help candidates to place all personal belongings in a personal locker
- Escort examinee to assigned test station
- Help the examinee begin the tutorial/test
- Answer any questions before the timed portion of the test begins
- Monitor examinees
- Record and report all problems or discrepancies in a timely and efficient manner that arise in connection with an exam, a candidate or the testing center itself
- Print the test results after the candidate completes the test
3. Quality Assurance and Continuous Improvement
- Ensure the adherence to the Pearson Professional Center quality and security measures
- Recognize and identify potential areas where existing policies and procedures require change or where new ones need to be developed and shared
WORK ENVIRONMENT AND CONDITIONS
Physical requirements:
- Be comfortable to work in a quiet testing environment
- Be flexible in work hours
NOTE: This is an hourly-paid role.
Tell employers what skills you haveCustomer Service Skills
Microsoft Office
Oral Communication Skills
Strong Attention To Detail
Ability To Work Independently
Problem Solving
Administration
Time Management
Customer Service Experience
Technical Support
Test Administrator
Posted 2 days ago
Job Viewed
Job Description
The Test Administrator is responsible for administrating all aspects of the testing operations in assigned test center of Pearson Professional Centers by providing high quality on-site service in accordance with strict operational policies and procedures of the examination processes. Open to work in flexible hours between Monday to Sunday (weekend working).
CORE COMPETENCIES
- Detail Oriented
- Communication Skills
- Problem Solving
- Organizing Skills
- Customer Focus
- Ethics and Value
SCOPE AND IMPACT OF JOB
Working on site with other Test Administrators, the Test Administrator serves candidates directly with appropriate implementing of operational policies and examination procedures.
REQUIRED KNOWLEDGE AND EXPERIENCE
Education and Experience:
- One year customer service experience required
- Exposure in a testing environment strongly preferred
- Experience with Microsoft Office and Windows applications required
Skills, Knowledge and Abilities:
- Customer service skills required
- Strong written and oral communication skills
- Ability to communication both technical and functional
- Ability to work independently
- Effective time management skills
- Ability to handle a reasonable amount of stress
- Strong attention to detail
- Problem solving skills
- Alertness and courage
- Ethics and trust
- Knowledge in operating a computer, fax, and other office equipment
Other (license/certification):
- Annual Pearson Professional Centers certification for Test Administrator required
- Must pass re-certification annually
PRIMARY RESPONSIBILITIES
1. Operational Administration
- Assure equipment is operational and test stations are free of extraneous materials
- Review transmissions logs (uploading of current day’s test results & daily downloading of examinations and site schedule) from software that automatically connects to hub system periodically
- Communicate and work with VSS technical support to investigate and fix technical issues
- Test Center cleaning if applicable
2. Customer Service
- Review test roster and prepare accordingly for candidates including special accommodation preparation
- Check in candidates and verify identifications
- Explain the test process briefly
- Help candidates to place all personal belongings in a personal locker
- Escort examinee to assigned test station
- Help the examinee begin the tutorial/test
- Answer any questions before the timed portion of the test begins
- Monitor examinees
- Record and report all problems or discrepancies in a timely and efficient manner that arise in connection with an exam, a candidate or the testing center itself
- Print the test results after the candidate completes the test
3. Quality Assurance and Continuous Improvement
- Ensure the adherence to the Pearson Professional Center quality and security measures
- Recognize and identify potential areas where existing policies and procedures require change or where new ones need to be developed and shared
WORK ENVIRONMENT AND CONDITIONS
Physical requirements:
- Be comfortable to work in a quiet testing environment
- Be flexible in work hours
NOTE: This is an hourly-paid role.
Part-Time Test Administrator
Posted 6 days ago
Job Viewed
Job Description
Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).
We are now hiring a Part Time Test Administrator to join our team based in Hong Kong.
Working Arrangements
- Part Time position
- Working hours will vary Monday - Saturday, 7:30am - 10:00pm
- You will be required to work a variety of days and specific shifts cannot be specified before your roster is released, 2-4 weeks in advance
- A flexible approach to working is essential for this position as opening hours can vary according to business need
Role
To perform the administration and invigilation of exams; including understanding, implementing and taking ownership of all aspects of the policies and procedures of all examination processes. The individual will demonstrate a high level of customer service to candidates.
Key Responsibilities
- Provide a high level of customer service
- Prepare equipment and test environment per company procedures to deliver testing
- Process candidates' sign-in (including verification of candidate identity) according to Pearson VUE and client procedures
- Explain the test process to candidates and deal with other queries as required
- Ensure the integrity and security of tests are maintained and that they are supervised/invigilated to the required standard
Qualifications -
- Fluent in communicating in English, both verbal and written, as well as Chinese
- Good face-to-face communication skills with experience in a customer facing role
- Ability to work with procedures and policy
- Strong attention to detail
- PC literate
- Ability to deal with conflict and work under pressure
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**Who we are:**
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing
**Job:** Test Center Operations
**Job Family:** LEARNING_&_CONTENT_DELIVERY
**Organization:** Assessment & Qualifications
**Schedule:** PART_TIME
**Workplace Type:** On-site
**Req ID:** 21015
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