843 Technology Support jobs in Singapore

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member in Commercial & Investment Bank (CIB) Payments Technology Team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Treat operations as software problems, solve system failures, minimize client impacts and ensure all systems function seamlessly to meet business needs.

• Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm.

• Monitor production environments for anomalies and address issues utilizing standard observability tools.

• Create proactive event management through observability and developing automation to minimize toil.

• Work closely with the Software Engineering and Product teams/other stakeholders to understand issues, drive resolutions, and stability enhancements of the applications, leading to improvement in operational stability, performance, and availability.

• Create, continuously improve, and maintain real-time monitoring dashboards to ensure system operability and performance.

• Identify trends and assist in the management of incidents, problems, and changes in support of full-stack technology systems, applications, or infrastructure.

• Ensure resiliency of the platform through managed Disaster Recovery (DR), Site Reliability (SR), and High Availability (HA) events.

Required qualifications, capabilities, and skills

• Bachelor's Degree in Computer Science, Mathematics, or related disciplines.

• Formal training or certification on technology support concepts and 3+ years of experience in a similar role troubleshooting, resolving, and maintaining information technology services

• Experience supporting public/private cloud-based applications.

• Knowledge in automating daily support operations using scripting and tooling.

• Experience in one or more observability and monitoring tools and techniques like Grafana,Datadog, Dynatrace, Splunk, ITRS Geneos.

• Knowledge of one or more general-purpose programming languages or automation scripting (Python, UNIX shell scripting, etc.).

• Experience with one or more major cloud services (AWS) and Infrastructure as Code tooling.

• Understanding of networking concepts and troubleshooting.

• Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals.

• Possesses a continuous improvement mindset.

Preferred qualifications, capabilities, and skills

• Certification in Cloud technologies

• Familiarity with ITIL support methodologies and concepts.

• Experience/knowledge of working in a DevOps/SRE model would be an advantage.

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Join our dynamic team to innovate and refine technology operations, impacting the core of our business services. Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support Lead in Corporate Data & Analytics Service, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.
Job responsibilities
Lead tech support teams to deliver end-to-end application and infrastructure services for business operations.
Assess issue impact, determine priority, and seek rapid solutions or workarounds for every incident.
Investigate raised issues by researching similar incidents, learning data models, and checking logs.
Troubleshoot application problems using technology skills and collaborate with partner teams for resolution.
Leverage analytics and reporting tools to identify issue trends and propose solutions.
Document inquiries, troubleshooting steps, and resolutions to share knowledge with the team.
Own issues fully, escalate to support and SRE teams when necessary, and ensure resolution.
Update users on issue impact and remediation progress, and follow up with development teams for defects.
Organize meetings with users to understand challenges in using technology services.
Provide feedback and reports to tech teams and product owners, helping prioritize fixes and liaising with end-users.
Required qualifications, capabilities, and skills
Bachelor’s Degree in Computer Science, Cybersecurity, Data Science, or related disciplines
Minimum 5+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services
Manage applications or infrastructure in large-scale environments, both on premises and public cloud.
Lead tech support teams with proven experience in team management.
Utilize observability and monitoring tools and techniques proficiently.
Execute ITIL framework processes effectively within technology operations.
Focus on customer needs with a proactive, service-oriented mindset.
Demonstrate discipline, process orientation, and strong attention to detail.
Exhibit outstanding ownership, dedication, and accountability in all responsibilities.
Apply analytical, validation, and data reporting skills to solve problems.
Leverage knowledge of banking products, programming languages, ticketing systems, and change management practices.
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Join our dynamic team to innovate and refine technology operations, impacting the core of our business services. Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support Lead in Corporate Data & Analytics Service, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.
Job Responsibilities
Lead tech support teams to deliver end-to-end application and infrastructure services for business operations.
Assess issue impact, determine priority, and seek rapid solutions or workarounds for every incident.
Investigate raised issues by researching similar incidents, learning data models, and checking logs.
Troubleshoot application problems using technology skills and collaborate with partner teams for resolution.
Leverage analytics and reporting tools to identify issue trends and propose solutions.
Document inquiries, troubleshooting steps, and resolutions to share knowledge with the team.
Own issues fully, escalate to support and SRE teams when necessary, and ensure resolution.
Update users on issue impact and remediation progress, and follow up with development teams for defects.
Organize meetings with users to understand challenges in using technology services.
Provide feedback and reports to tech teams and product owners, helping prioritize fixes and liaising with end-users.
Required Qualifications, Capabilities, and Skills
Bachelor's Degree in Computer Science, Cybersecurity, Data Science, or related disciplines
Minimum 5+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services
Manage applications or infrastructure in large-scale environments, both on premises and public cloud.
Lead tech support teams with proven experience in team management.
Utilize observability and monitoring tools and techniques proficiently.
Execute ITIL framework processes effectively within technology operations.
Focus on customer needs with a proactive, service-oriented mindset.
Demonstrate discipline, process orientation, and strong attention to detail.
Exhibit outstanding ownership, dedication, and accountability in all responsibilities.
Apply analytical, validation, and data reporting skills to solve problems.
Leverage knowledge of banking products, programming languages, ticketing systems, and change management practices.
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
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Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us

Job Description:

This job is responsible for supporting users in an elevated desktop support role. Key responsibilities include performing complex technical problem resolution of hardware and software issues remotely, by telephone, and/or on location for end users. Job expectations include working proactively to perform analytical, technical, and administrative functions, communicating technical information to clients and partners with care and empathy, and supporting peers and team members as needed.

Responsibilities:

• Supports execution of the day-to-day restoration of incidents and work orders for hardware and software and ensures adherence to agreed upon service levels
• Facilitates the resolution of reactive and proactive problems throughout the service lifecycle and follows incident and service management processes
• Interfaces between end users and third party hardware vendors to resolve hardware dispatch tickets
• Partners with peer technology support teams, including desktop engineering, product managers, and application support teams to identify resolutions to incidents
• Investigates complex technology incidents to diagnose and resolve underlying causes impacting end users

Required Skills:

• Hardware Knowledge: Proficient in troubleshooting and repairing Desktop, Laptop and Thin Client
• Operating System: Expertise in Windows 10, 11, LTSC, iOS, iPadOS for installation and maintenance
• Networking: Basic knowledge of network configuration, TCP/IP, Firewall and troubleshooting connectivity issues
• Security: Understand data loss protection, encryption and cybersecurity best practices
• Customer Service: Strong communication skills, ability to simplify complete technical terms into understandable language for our customer
• Software Management: skills for installing, updating, troubleshooting and maintaining software applications and security patches
• Virtualization: familiarity with virtual machines
• Availability for ad-hoc work after hours and on weekends where necessary

Desired Skills:

• Bachelor degree holder in Computer studies or IT related disciplines Experience in trading and banking desktop support, and supporting banking applications an advantage.

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us

Job Description:

This job is responsible for supporting users in an elevated desktop support role. Key responsibilities include acting as a seasoned contributor on a local/national level to perform complex technical problem resolution of operating systems, applications, and hardware. Key responsibilities include effectively supporting organizational initiatives to find efficient solutions to large scale operating problems and communicating technical information to clients and partners with care and empathy.

Responsibilities:

• Supports execution of the day-to-day restoration of incidents and work orders for hardware and software and ensures adherence to agreed upon service levels
• Facilitates the resolution of reactive and proactive problems throughout the service lifecycle and follows incident and service management processes
• Interfaces between end users and third party hardware vendors to resolve hardware dispatch tickets
• Acts as a Subject Matter Expert (SME) in support of enterprise and Line of Business (LOB) products and functions, including corporate mobility and business continuity support
• Partners with peer technology support teams, including product managers, desktop engineering, application support, and problem management teams to improve processes and communications
• Drafts procedures and documentation for application support knowledge management
• Contributes to high level organizational operating systems, applications, and hardware initiatives, ensuring timely and successful completion

Required Skills:

• Hardware Knowledge: Proficient in troubleshooting and repairing Desktop, Laptop and Thin Client
• Operating System: Expertise in Windows 10, 11, LTSC, iOS, iPadOS for installation and maintenance
• Networking: Basic knowledge of network configuration, TCP/IP, Firewall and troubleshooting connectivity issues
• Security: Understand data loss protection, encryption and cybersecurity best practices
• Customer Service: Strong communication skills, ability to simplify complete technical terms into understandable language for our customer
• Software Management: skills for installing, updating, troubleshooting and maintaining software applications and security patches
• Virtualization: familiarity with virtual machines
• Availability for ad-hoc work after hours and on weekends where necessary

Desired Skills:

• Bachelor degree holder in Computer studies or IT related disciplines
• Experience in trading and banking desktop support, and supporting banking applications an advantage.

Overview
Embark on a dynamic career in tech support, where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience.
As a Technology Support I team member within the Markets Technology Team in Commercial and Investment Bank, you will ensure the operational stability, availability, and performance of our production application flows. You will be part of the team responsible for troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems, ensuring a seamless user experience.
Responsibilities
Troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery to support business operations
Assist in the improvement of operational stability and availability through participation in problem management
Assist in monitoring production environments for anomalies and address issues using standard observability tools
Identify and document basic issues and potential solutions for business and technology stakeholders
Support the management of incidents, problems, and changes in technology applications or infrastructure, and escalate in compliance with firm policy and processes
Required qualifications, capabilities, and skills
Bachelor’s Degree in Computer Science, Data Science, or related discipline
1 or more years of experience in troubleshooting, resolving, and maintaining information technology services
Familiarity with applications or infrastructure in a large-scale technology environment on-premises or in the public cloud
Preferred qualifications, capabilities, and skills
Exposure to one or more general-purpose programming languages or automation scripting
Exposure to Information Technology Infrastructure Library (ITIL) framework
Familiarity with financial products or sales operations is helpful, but not required.
Interest in learning about ITIL support methodologies, DevOps/SRE practices, AI, and Cloud technologies.
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Menrva Group is working with a prestigious global hedge fund to identify an experienced technology professional to focus heavily on day-to-day application support functions within the firm including Treasury, Middle Office, Operations, Finance and Compliance. You will be responsible for ensuring production stability and providing world class support to our users. In addition, you will have an opportunity work on various automation projects as well as exposure to our efforts to increase our capabilities in the cloud (primarily AWS).

Principal Responsibilities

• Work within a team of experienced technologists to support applications in various functional areas like Middle Office, Back Office and Treasury.
• Assist in operational tasks such as day-to-day support, incident and problem management and deployment of application releases.
• Develop an appreciation for and participate in process improvement and automation initiatives
• Collaborate with development teams and support various DevOps tools like TeamCity, Jenkins, GitHub, Octopus and Confluence etc.
• To be able to communicate to senior management by giving appropriate updates during outages
• Drive outage calls, engage stakeholders and take ownership in drafting communication around it, including post mortem reports

Qualifications/Skills Required

• Degree or Postgraduate holder in Computer Science / Engineering or related field with experience ranging from 5-10 years.
• Previous expertise in application support functions, hands-on expertise solving issues and managing senior management communication
• Excellent SQL skills and knowledge of any relational database system.
• Ability to support both Windows and Unix/Linux environments but must be comfortable in UNIX
• Experience with enterprise monitoring and alerting tools (i.e.ITRS Geneos, Datadog, etc)
• Mandatory working experience supporting application in Cloud space, preferably AWS OR hands-on experience supporting Openlink Endur (ERTM) application
• Financial Sector knowledge and experience will be a bonus
• Good problem solving and analytic skills.
• Must be able to learn and pick up new concepts quickly
• Strong written and verbal communication skills
• Person must show great commitment and ownership at work
• Self-starter, energetic, independent work ethic
• Excellent team player

Please upload your most recent CV to register your interest.

The IT Support Administrator is responsible for overseeing IT infrastructure, systems, and services, while also managing office administration, including office systems ownership, vendor management, and facilities coordination.
RESPONSIBILITIES:
IT Support
Responsible for IT infrastructure strategy, architecture, processes, and IT policies in line with local and international regulations
Lead the design and deployment of new IT systems and services.
Oversee IT operational work performed by service providers, including cloud infrastructure deployment and maintenance.
Develop, test, and maintain technical disaster recovery
Manage IT budgets, subscriptions, licenses and service contracts
Perform IT asset management inclusive of component inventory maintenance and associated documentation.
Monitor and ensure smooth operation of technical equipment in meeting rooms and office facilities.
Perform role of IT business partner to ensure optimal use of IT including hardware and software to improve productivity
Administration & Office Support
Serve as system owner for troubleshooting IT-related issues across the organization.
Coordinate employee onboarding and offboarding processes (e.g., laptop setup, account setup, access card creation/deletion).
Liaise with building management, facilities teams, and external vendors to address maintenance, repairs, and operational needs.
Oversee and manage service contracts for office equipment (e.g., printers, machines, and communication tools).
Ensure timely support for office infrastructure to minimize downtime and disruptions.
Serve as a point of contact for staff queries related to IT
Assist in coordinating company-wide communications on IT
Executing Management Team's directives
Performs other duties as assigned
EDUCATION, BEHAVIORAL COMPETENCIES AND SKILLS:
Diploma / Degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience.
Understanding of software project life cycle and experience in working with MES software will be an advantage
Minimum 3–5 years of experience in IT support, systems administration, or office administration
Experience managing vendors, service contracts, and IT infrastructure (cloud and on-premises).
Familiarity with IT policies, cybersecurity best practices, and regulatory compliance.
Strong working knowledge of computer systems, security, network and systems administration, databases, data storage systems, and phone systems.
Demonstrate critical thinking and decision-making abilities
Solid grasp of IT infrastructure, operations best practices, and IT governance policies
Team player with a track record of performance, creative problem-solving, and strong communication skills.
Job Details
Seniority level: Associate
Employment type: Contract
Job function: Information Technology
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JOB DESCRIPTION

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member in Cybersecurity & Tech Controls, you will fit into a Global team providing 24/7 Incident Management and Response support, acting as the frontline defense for attacks against the firms' infrastructure. You will be responsible for the execution of the Firm-wide Cybersecurity Incident Management Playbook designed to provide a set of steps to orchestrate a framework of actions to be considered during the lifecycle of a Cybersecurity event, in effort to prevent impact, or during an impacting Cybersecurity incident. The process executes against the firmwide Technology incident Management Standards and leverages ITIL best practices to govern remediation and safeguard failures. The team also covers internal and external engagements with our LOB partners including regulatory, compliance, privacy and/or media communications. Our incidents are categorized: technical outages (e.g. hardware failures, code/configuration issues, DB corruption, access issues, etc.); and cybersecurity events (e.g. malware, credential high jacking, zero-day vulnerabilities.

Job responsibilities

• Serve as a key member of the Cybersecurity & Technology Controls (CTC) Incident Management & Response (IMR) team within the Global Incident Command Center (GICC), providing 24/7 support for incident management and response.
• Execute the Firm-wide Cybersecurity Incident Management Playbook to orchestrate actions during the lifecycle of cybersecurity events, aiming to prevent or mitigate impacts.
• Act as the frontline defense for cybersecurity incidents, ensuring effective and timely resolution of security issues against the firm's infrastructure.
• Collaborate with internal and external partners, including regulatory, compliance, privacy, and media communications teams, to manage incidents.
• Utilize command and control, communication, and documentation skills to ensure the stability, capacity, and resiliency of products.
• Work closely with Cybersecurity Operations Incident Response teams and Enterprise Technology Product and Engineering teams to mitigate and remediate events and incidents.
• Analyze operational metrics to identify process improvements and deliver constructive feedback to the team.
• Engage in continuous improvement of practices and processes, and participate in research, internal procedure uplift, and internal tools development.

Required qualifications, capabilities, and skills

• Bachelor's Degree in Computer Science, Cybersecurity, Data Science, or related disciplines
• 3+ years of experience in an Incident Management or Incident Response function in an enterprise environment.
• Demonstrated command and control, documentation, and communication skills in previous roles.
• Experience communicating technical topics both in writing and verbally to senior management from technical and non-technical backgrounds.
• Ability to work closely with business, technology, and project management partners to execute projects and improvements for the CTC IMR team.
• Strong understanding of the ITIL framework and experience with incident management tools.
• Basic understanding of various operating systems, network fundamentals, cyber tools, and cloud architecture.
• High-level understanding of cybersecurity attack frameworks, such as MITRE ATT&CK and Cyber Kill Chain.
• Ability to exercise excellent judgment and decision-making skills under pressure and know when to escalate issues.
• Ability to influence senior technology managers across organizational boundaries through formal and informal channels.
• Proactive with a strong bias for action, naturally inquisitive, and committed to continuous improvement.

Preferred qualifications, capabilities, and skills

• ITIL Certification.
• Baseline cybersecurity certifications, such as Security+ or Google Cybersecurity Certificate.
• Appreciation of the wider roles of interconnecting cybersecurity teams and collaboration with teams like Forensics, Threat Intelligence, Penetration Testing, and Vulnerability Management.

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.