90 Technology Consulting jobs in Singapore

At SimplifyNext, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. Our employees go deeper to solve our clients’ biggest challenges and make a positive, lasting impact on their businesses.

As a member of our technology consulting practice, you’ll work alongside some of the leading consultants in the industry. You’ll collaborate with your team member on challenging projects, increasing your understanding of complex business problems and how you can solve them through technology. You would develop new skills and experience to help you further your career.

We are looking for people with the relentless energy to push themselves further, to learn and to contribute, thus, creating value for our clients, for our business and for the society at large.

Work you’ll do
Robotic Process Automation (RPA) provides a basis for taking on a lot of mundane, repetitive tasks and freeing up time for the employees to focus on more meaningful work, which leads to better productivity, greater innovation and stronger business results. However, it is not enough to continue looking only at the automation of tasks. Businesses are looking to add intelligence to automation technology, where it can start to think like people think and analyze the way people analyze.

As an Analyst with SimplifyNext, you would focus on the next generation of automation and reshape the future of work at the confluence of RPA, artificial intelligence and analytics. You would work on the leading RPA platforms, integrate them with AI solutions for computer vision and natural language processing, and use analytics to gain insights on both the processes and robots themselves. You would work on automation and analytics projects for leading organizations across different industry verticals such as Government, Defense, Education, Healthcare, Real Estate, Banking & Finance, Transport & Logistics, Engineering, Manufacturing and Technology.

You would work on one or more technology domains such as RPA, Analytics, Cognitive Automation, Process Mining, Low Code Apps and Cloud. You would develop and enhance your technical skills and get certified in leading technologies such as UiPath, Automation Anywhere, Blue Prism, Microsoft Power Platform, Tableau, Azure/AWS Cloud and ML Services, Dataiku, Python , etc.

You would also gain experience in setting up Centre of Excellence, building internal capability and driving organizational change for leading organizations. You would contribute to the functional and technical design, plus the coding and testing of software applications to meet business requirements. You would also apply functional knowledge and technical expertise in the implementation of configuration changes and maintenance of software applications. At your projects, you would work on the functional and technical automation design, building software robots, training ML models, building visualizations , etc.

You’ll be part of a team delivering end-to-end technology consulting and implementation projects on the above-mentioned areas. Your responsibilities would include:

• Contribute to all phases of SimplifyNext’s projects (Plan, Analyze, Design, Build and Test).
• Interact & communicate with various Process Subject Matter Experts (SME) of the businesses to understand and analyze business problems and pain points to better define requirements required for the solution design.
• Gather and define technical, operational and user requirements, assisting with the conceptual of architecture and technical solutions design that are efficient, resilient, scalable, secure and reusable.
• Develop, configure and implement automation solutions or programs, scripts and objects on various platforms that are efficient, well structured, maintainable and easy to understand in accordance with SimplifyNext's best practices and code standards.
• Identify or support the creation of all appropriate use cases/process scenarios and their expected outcomes that will be used during the delivery lifecycle for the process.
• Conduct user accepting testing and rollout phases with Process SMEs from the businesses and ensuring that solution has fulfilled the requirements.
• Provide support to the businesses in the post-implementation phase and support existing automations and implement change requirements.

Qualifications

• Min Diploma - preferably in Computer Engineering
• Excellent communications and inter-personal skills, and passion to deliver quality work
• Ability to analyse, design, develop, implement and maintain application code.
• Strong logical approach and problem-solving skills
• Quick learner that is passionate about technology
• Candidates without prior experience are welcome to apply

About Our Company
We are a technology-led consulting company, with a dedicated focus on Automation and Analytics. We provide a holistic approach for our customers’ automation and analytics journey through our extensive business process experience, deep technical expertise on technology platforms and strong focus on our customers’ internal capability development and organizational change enablement.

We are at the forefront of automation and analytics space, having achieved many firsts in the Asia Pacific region. We have recently been included in the Forrester’s Now Tech: Robotic Process Automation Services report. We are proud to have a diverse and dynamic team, with a strong collaborative and mentoring culture, focused on delivering our best and making a difference in this world.

Please read our Data Protection Notice:

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The Opportunity

We are looking for a Business Analysts with a focus on analyzing business processes and translating them into system requirements.

Your Key Responsibilities

• Interact with business users/Product Owner and understand business processes and requirements
• Perform requirements analysis and solution design on product backlog items
• Collaborate closely with developers as part of an agile development team
• Perform functional testing and coordinate acceptance test with users

Skills & Attributes for Success

• Plan and conduct training to users as part of project delivery
• Provide solutions and options on operational issues encountered by end users

To qualify for the role, you must have:

• Degree in Computer Science, Engineering, Information Systems or related disciplines
• Minimum 5 years of working experience in Business Analyst or similar capacity
• Strong analytical, problem solving skills and attention to detail
• Strong written and verbal communication with emphasis on technical writing skills
• Basic knowledge of database query scripting (SQL) and UX/UI design concepts

Ideally, you’ll also have

• Keen appreciation of client’s needs and strong interest in software delivery
• Knowledge of test automation will be an advantage

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization.

What working at EY offers

EY offers a competitive remuneration package where you’ll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The Opportunity

We are looking for a Business Analysts with a focus on analyzing business processes and translating them into system requirements.

Your Key Responsibilities

• Interact with business users/Product Owner and understand business processes and requirements
• Perform requirements analysis and solution design on product backlog items
• Collaborate closely with developers as part of an agile development team
• Perform functional testing and coordinate acceptance test with users

Skills & Attributes for Success

• Plan and conduct training to users as part of project delivery
• Provide solutions and options on operational issues encountered by end users

To qualify for the role, you must have:

• Degree in Computer Science, Engineering, Information Systems or related disciplines
• Minimum 3 years of working experience in Business Analyst or similar capacity
• Strong analytical, problem solving skills and attention to detail
• Strong written and verbal communication with emphasis on technical writing skills
• Basic knowledge of database query scripting (SQL) and UX/UI design concepts

Ideally, you’ll also have

• Keen appreciation of client’s needs and strong interest in software delivery
• Knowledge of test automation will be an advantage

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization.

What working at EY offers

EY offers a competitive remuneration package where you’ll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

**About Lumen**
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
**The Role**
The Senior Manager, Managed Services, plays a pivotal role in driving the net revenue growth of our Managed Services offerings across the Network, Cloud & Infrastructure, and Security product/services portfolio. This position is also responsible for managing our Advanced Managed Services, which are provided on top of our shared managed services to strategic clients across our product portfolio. Key responsibilities include overseeing the service delivery function, ensuring alignment with business objectives, maintaining client satisfaction, meeting or exceeding contractual SLAs, continuously improving service delivery and operations, and ensuring operational efficiency.
+ **Drive Revenue Growth:** Increase managed services revenue through churn prevention and upselling additional services. **Strategic Alignment with Sales:** Collaborate with sales teams to develop account strategies and meet with targeted clients to build partnerships and grow services revenue.
+ **Contract Negotiation and Vendor Management:** Perform contract negotiations and manage vendor relationships.
+ **Client Relationship Management:** Foster strong client relationships and achieve Trusted Advisor status across assigned accounts.
+ **Team Management:** Lead a team of Client Service Partners, Technical Account Managers, Technical Operations Managers, and Operations Managers to ensure governance and oversight of managed services operations.
+ **On-boarding and Transition Management:** Ensure successful on-boarding and transition of new clients for managed services across network, cloud, infrastructure, and security.
+ **Operational Stability:** Promote client operational stability through incident trend analysis, problem management, and the development and execution of cure plans.
+ **Service Level Agreement (SLA) Management:** Directly and indirectly manage operational teams to ensure SLAs are met for clients.
+ **Operational Efficiency:** Ensure efficiency and effectiveness in the Lumen operational support model through regular audits, contact management, and client-specific support procedure coordination.
+ **Operational Efficiency through Innovation** : Drive operational efficiency through platform engineering, automation, and enhancing AIOps capabilities.
Join us in shaping the future of Lumen managed services and making a lasting impact on our clients and the industry.
**The Main Responsibilities**
+ Develop and implement the overall service delivery strategy, ensuring alignment with the organization's goals and client requirements.
+ Manage and mentor the service delivery team, fostering a collaborative and high-performance environment for operational excellence.
+ Define, track, and analyze service performance metrics, identifying areas for continuous improvement and implementing changes to enhance service quality.
+ Provide program management expertise in managing Service Level Agreements (SLAs) and other aspects of client contractual agreements.
+ Ensure the service delivery team coordinates regular client communications, including weekly and monthly reporting, timely crisis management, and resolution.
+ Develop high-quality and standardized service delivery reporting templates to be leveraged across client accounts, improving efficiency through automation initiatives.
+ Identify and implement operational process improvements to streamline operations, enhance efficiency, and reduce costs.
+ Identify and mitigate potential risks to service delivery, ensuring the successful execution of projects and initiatives.
+ Build and maintain strong relationships with strategic clients, acting as a point of contact and ensuring client satisfaction.
+ Serve as a 24/7 escalation point for production-impacting incidents for key strategic clients.
+ Ensure the service delivery team proactively performs client communication to foster a high-touch relationship. Prepare, schedule, and facilitate regular client service reviews according to established best practices. These reviews highlight existing client services, opportunities for new business, the status of account plans, and service levels.
+ Drive client participation in NPS surveys and achieve high NPS ratings on assigned accounts. Implement account recovery plans for client accounts with detractors.
+ Communicate effectively with peers, superiors, subordinates, and C-Level Executives both internally and externally with clients.
+ Facilitate collaboration between internal teams and external stakeholders, ensuring effective communication and alignment to deliver seamless transitions and support services.
+ Resolve issues pertaining to billing, accounts receivable, credit requests, and billing disputes.
+ Facilitate the order process for client moves, adds, changes, and deletions.
+ Coordinate change management activities by liaising with clients, Global Change Management, and the LUMEN Service Center (activities include patching, LUMEN standard maintenance, and client-specific changes).
+ Develop, implement, and maintain best-practice standards, policies, procedures, and associated training plans to ensure optimal daily operations.
+ Maintain collaborative relationships with key engineering, sales, and operational organizations.
+ Manage managed services teams effectively, including personnel, budget, and technology, to ensure efficient and cost-effective service delivery and operations.
**What We Look For in a Candidate**
+ Minimum of 10 years of experience in Information Technology and Services.
+ 10+ years of technical experience in professional and managed services of large and complex IT solutions.
+ Qualified and certified in ITIL / ITSM (IT Service Management) with a proven track record in service delivery management and 24x7 operations.
+ Comprehensive knowledge of Hosting, Cloud, Network, Applications, Database, and Security technologies.
+ Proven expertise in transition management for large complex IT outsourcing contracts.
+ Executive management and presentation skills.
+ Strong initiative with analytical and problem-solving skills, and the ability to make complex decisions in potentially ambiguous situations.
+ Excellent interpersonal, organizational, leadership, and client relationship management skills.
+ Strong team-player with collaboration skills in international, culturally diverse, and virtual teams.
+ BS level technical degree or equivalent experience; Computer Science or Engineering background preferred.
**Compensation**
**What to Expect Next**
Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.
Requisition #: 339015
**Background Screening**
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page ( . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**Equal Employment Opportunities**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaimer**
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Description

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Senior Manager, Managed Services, plays a pivotal role in driving the net revenue growth of our Managed Services offerings across the Network, Cloud & Infrastructure, and Security product/services portfolio. This position is also responsible for managing our Advanced Managed Services, which are provided on top of our shared managed services to strategic clients across our product portfolio. Key responsibilities include overseeing the service delivery function, ensuring alignment with business objectives, maintaining client satisfaction, meeting or exceeding contractual SLAs, continuously improving service delivery and operations, and ensuring operational efficiency.

• Drive Revenue Growth: Increase managed services revenue through churn prevention and upselling additional services. Strategic Alignment with Sales: Collaborate with sales teams to develop account strategies and meet with targeted clients to build partnerships and grow services revenue.
• Contract Negotiation and Vendor Management: Perform contract negotiations and manage vendor relationships.
• Client Relationship Management: Foster strong client relationships and achieve Trusted Advisor status across assigned accounts.
• Team Management: Lead a team of Client Service Partners, Technical Account Managers, Technical Operations Managers, and Operations Managers to ensure governance and oversight of managed services operations.
• On-boarding and Transition Management: Ensure successful on-boarding and transition of new clients for managed services across network, cloud, infrastructure, and security.
• Operational Stability: Promote client operational stability through incident trend analysis, problem management, and the development and execution of cure plans.
• Service Level Agreement (SLA) Management: Directly and indirectly manage operational teams to ensure SLAs are met for clients.
• Operational Efficiency: Ensure efficiency and effectiveness in the Lumen operational support model through regular audits, contact management, and client-specific support procedure coordination.
• Operational Efficiency through Innovation : Drive operational efficiency through platform engineering, automation, and enhancing AIOps capabilities.

Join us in shaping the future of Lumen managed services and making a lasting impact on our clients and the industry.

The Main Responsibilities

• Develop and implement the overall service delivery strategy, ensuring alignment with the organization's goals and client requirements.
• Manage and mentor the service delivery team, fostering a collaborative and high-performance environment for operational excellence.
• Define, track, and analyze service performance metrics, identifying areas for continuous improvement and implementing changes to enhance service quality.
• Provide program management expertise in managing Service Level Agreements (SLAs) and other aspects of client contractual agreements.
• Ensure the service delivery team coordinates regular client communications, including weekly and monthly reporting, timely crisis management, and resolution.
• Develop high-quality and standardized service delivery reporting templates to be leveraged across client accounts, improving efficiency through automation initiatives.
• Identify and implement operational process improvements to streamline operations, enhance efficiency, and reduce costs.
• Identify and mitigate potential risks to service delivery, ensuring the successful execution of projects and initiatives.
• Build and maintain strong relationships with strategic clients, acting as a point of contact and ensuring client satisfaction.
• Serve as a 24/7 escalation point for production-impacting incidents for key strategic clients.
• Ensure the service delivery team proactively performs client communication to foster a high-touch relationship. Prepare, schedule, and facilitate regular client service reviews according to established best practices. These reviews highlight existing client services, opportunities for new business, the status of account plans, and service levels.
• Drive client participation in NPS surveys and achieve high NPS ratings on assigned accounts. Implement account recovery plans for client accounts with detractors.
• Communicate effectively with peers, superiors, subordinates, and C-Level Executives both internally and externally with clients.
• Facilitate collaboration between internal teams and external stakeholders, ensuring effective communication and alignment to deliver seamless transitions and support services.
• Resolve issues pertaining to billing, accounts receivable, credit requests, and billing disputes.
• Facilitate the order process for client moves, adds, changes, and deletions.
• Coordinate change management activities by liaising with clients, Global Change Management, and the LUMEN Service Center (activities include patching, LUMEN standard maintenance, and client-specific changes).
• Develop, implement, and maintain best-practice standards, policies, procedures, and associated training plans to ensure optimal daily operations.
• Maintain collaborative relationships with key engineering, sales, and operational organizations.
• Manage managed services teams effectively, including personnel, budget, and technology, to ensure efficient and cost-effective service delivery and operations.

What We Look For in a Candidate

• Minimum of 10 years of experience in Information Technology and Services.
• 10+ years of technical experience in professional and managed services of large and complex IT solutions.
• Qualified and certified in ITIL / ITSM (IT Service Management) with a proven track record in service delivery management and 24x7 operations.
• Comprehensive knowledge of Hosting, Cloud, Network, Applications, Database, and Security technologies.
• Proven expertise in transition management for large complex IT outsourcing contracts.
• Executive management and presentation skills.
• Strong initiative with analytical and problem-solving skills, and the ability to make complex decisions in potentially ambiguous situations.
• Excellent interpersonal, organizational, leadership, and client relationship management skills.
• Strong team-player with collaboration skills in international, culturally diverse, and virtual teams.
• BS level technical degree or equivalent experience; Computer Science or Engineering background preferred.

Compensation What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 339015

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

#J-18808-Ljbffr

Industry

IT & Software

Category

Consulting

Sub Category

Management & Strategy

Description

About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. The Role

The Senior Manager, Managed Services, plays a pivotal role in driving the net revenue growth of our Managed Services offerings across the Network, Cloud & Infrastructure, and Security product/services portfolio. This position is also responsible for managing our Advanced Managed Services, which are provided on top of our shared managed services to strategic clients across our product portfolio. Key responsibilities include overseeing the service delivery function, ensuring alignment with business objectives, maintaining client satisfaction, meeting or exceeding contractual SLAs, continuously improving service delivery and operations, and ensuring operational efficiency. Drive Revenue Growth:

Increase managed services revenue through churn prevention and upselling additional services.

Strategic Alignment with Sales:

Collaborate with sales teams to develop account strategies and meet with targeted clients to build partnerships and grow services revenue. Contract Negotiation and Vendor Management:

Perform contract negotiations and manage vendor relationships. Client Relationship Management:

Foster strong client relationships and achieve Trusted Advisor status across assigned accounts. Team Management:

Lead a team of Client Service Partners, Technical Account Managers, Technical Operations Managers, and Operations Managers to ensure governance and oversight of managed services operations. On-boarding and Transition Management:

Ensure successful on-boarding and transition of new clients for managed services across network, cloud, infrastructure, and security. Operational Stability:

Promote client operational stability through incident trend analysis, problem management, and the development and execution of cure plans. Service Level Agreement (SLA) Management:

Directly and indirectly manage operational teams to ensure SLAs are met for clients. Operational Efficiency:

Ensure efficiency and effectiveness in the Lumen operational support model through regular audits, contact management, and client-specific support procedure coordination. Operational Efficiency through Innovation

: Drive operational efficiency through platform engineering, automation, and enhancing AIOps capabilities. Join us in shaping the future of Lumen managed services and making a lasting impact on our clients and the industry. The Main Responsibilities

Develop and implement the overall service delivery strategy, ensuring alignment with the organization's goals and client requirements. Manage and mentor the service delivery team, fostering a collaborative and high-performance environment for operational excellence. Define, track, and analyze service performance metrics, identifying areas for continuous improvement and implementing changes to enhance service quality. Provide program management expertise in managing Service Level Agreements (SLAs) and other aspects of client contractual agreements. Ensure the service delivery team coordinates regular client communications, including weekly and monthly reporting, timely crisis management, and resolution. Develop high-quality and standardized service delivery reporting templates to be leveraged across client accounts, improving efficiency through automation initiatives. Identify and implement operational process improvements to streamline operations, enhance efficiency, and reduce costs. Identify and mitigate potential risks to service delivery, ensuring the successful execution of projects and initiatives. Build and maintain strong relationships with strategic clients, acting as a point of contact and ensuring client satisfaction. Serve as a 24/7 escalation point for production-impacting incidents for key strategic clients. Ensure the service delivery team proactively performs client communication to foster a high-touch relationship. Prepare, schedule, and facilitate regular client service reviews according to established best practices. These reviews highlight existing client services, opportunities for new business, the status of account plans, and service levels. Drive client participation in NPS surveys and achieve high NPS ratings on assigned accounts. Implement account recovery plans for client accounts with detractors. Communicate effectively with peers, superiors, subordinates, and C-Level Executives both internally and externally with clients. Facilitate collaboration between internal teams and external stakeholders, ensuring effective communication and alignment to deliver seamless transitions and support services. Resolve issues pertaining to billing, accounts receivable, credit requests, and billing disputes. Facilitate the order process for client moves, adds, changes, and deletions. Coordinate change management activities by liaising with clients, Global Change Management, and the LUMEN Service Center (activities include patching, LUMEN standard maintenance, and client-specific changes). Develop, implement, and maintain best-practice standards, policies, procedures, and associated training plans to ensure optimal daily operations. Maintain collaborative relationships with key engineering, sales, and operational organizations. Manage managed services teams effectively, including personnel, budget, and technology, to ensure efficient and cost-effective service delivery and operations. What We Look For in a Candidate

Minimum of 10 years of experience in Information Technology and Services. 10+ years of technical experience in professional and managed services of large and complex IT solutions. Qualified and certified in ITIL / ITSM (IT Service Management) with a proven track record in service delivery management and 24x7 operations. Comprehensive knowledge of Hosting, Cloud, Network, Applications, Database, and Security technologies. Proven expertise in transition management for large complex IT outsourcing contracts. Executive management and presentation skills. Strong initiative with analytical and problem-solving skills, and the ability to make complex decisions in potentially ambiguous situations. Excellent interpersonal, organizational, leadership, and client relationship management skills. Strong team-player with collaboration skills in international, culturally diverse, and virtual teams. BS level technical degree or equivalent experience; Computer Science or Engineering background preferred. Compensation

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date. Requisition #: 339015 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. #J-18808-Ljbffr Industry

IT & Software Category

Consulting Sub Category

Management & Strategy

Join to apply for the IT Strategy, Senior Manager, Technology Consulting role at EY

Join to apply for the IT Strategy, Senior Manager, Technology Consulting role at EY

At EY, you will have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we are counting on your unique voice and perspective to help EY become even better too. Join us and build an exceptional experience for yourself, and a better working world for all.

Whole industries have been disrupted and transformed in recent years by digital technology.

As a Technology Consulting professional, you'll help businesses realise the value they can gain from their IT investments — supporting strategy and being a key growth driver. As part of a high-performing team, you'll deliver exceptional client service — providing advice on how technology enablement, digital transformation and enterprise intelligence contribute to performance improvement, as well as how IT can act as multiplying effect during major program transformations.

As organisations look to leverage the advantage IT offers, we'll work with you to develop the consultancy and analytical skills that you'll need in today's environment. Working on projects that cross borders and sectors, the experiences you gain here will be more valuable than anywhere else. So whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

About The Opportunity

We're looking for Senior Managers for Technology Consulting to join our team with experience in one or more of the following:

• IT Strategy / Planning
• IT Operating Model Assessment
• Design Thinking
• Agile Methodology
• Enterprise Architecture
  
  

Key Responsibilities:

• Ability to carry out As-Is assessment of IT, determine gaps, form hypothesis, design To-Be and develop IT Roadmap.
• Effectively manage performance improvement projects, develop analysis, run and engage client teams and stakeholders, and deliver high-quality work products.
• Process strong project delivery capabilities and familiar with project management and Agile methodology. Effectively manage both onshore and offshore resources.
• Cultivate and manage business development opportunities. Understand EY and its service lines and actively assess/present ways to serve clients. Develop and maintain long-term client relationships and networks. Develop relationships with team members across all EY practices to serve client needs.
• Demonstrate in-depth technical/functional capabilities and professional knowledge. Demonstrate ability to assimilate new knowledge. Possess good business acumen. Remain current on new developments in consulting services capabilities.
• Establish relationships with client personnel at appropriate levels. Consistently deliver quality client services. Monitor progress, manage risk and ensure key stakeholders are kept informed about progress and expected outcomes. Stay abreast of current business and industry trends relevant to the client's business.
• Provide constructive on-the-job feedback/coaching to team members. Foster an innovative and inclusive team-oriented work environment. Play an active role in counseling and mentoring junior consultants within the organization.
  
  

To qualify for the role, you must have

• A bachelor's degree in computer science, engineering, accounting, finance or a related field.
• A minimum of 9 years of experience in consultancy, professional services or project management.
• Demonstrated ability to build trust and manage high level, executive relationships.
• Demonstrated ability to manage and supervise teams through all phases of the project lifecycle, including requirements definition, process and prose creation, business re-engineering, and application mapping.
  
  

Ideally, you'll also have

• Strong written and verbal communication, interpersonal, presentation, client service and business writing and consulting skills, coupled with a strong interest in further designing, developing and integrating business operations and technology
• Ability to research client inquiries and emerging issues
• A dedication to teamwork and integrity within a professional environment
  
  

What We Look For

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization.

What We Offer

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
  
  

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The Exceptional EY Experience. It’s Yours To Build.

Apply now.

EY | Shape the future with confidence

EY exists to build a better working world, helping to create long-term value for clients, people, and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate.

Working across assurance, consulting, law, strategy, tax, and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Professional Services

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Join to apply for the Manager, Data & Analytics, Technology Consulting role at EY

Join to apply for the Manager, Data & Analytics, Technology Consulting role at EY

The opportunity

The EY Data and Analytics team are specialists in information management, advanced analytics and business intelligence. We implement the information-driven strategies and systems that offer the highest return on investment, profitability, and service or policy outcomes for our clients.

The opportunity

The EY Data and Analytics team are specialists in information management, advanced analytics and business intelligence. We implement the information-driven strategies and systems that offer the highest return on investment, profitability, and service or policy outcomes for our clients.

Our consultants work to create a lasting organisational culture that encourages people to use information and technology more creatively and more intelligently to get better business results.

We offer the agility and responsiveness of a small business backed by the resources and reach of a Big Four firm. If interesting, cutting-edge analytics and enterprise intelligence projects in Asia Pacific appeal to you, get in touch today.

Your Key Responsibilities

As a Senior Associate in the Business Intelligence, Data Warehousing and Big Data space; you will engage with our long term clients to help them find new ways to unleash the value of their data. You will work on projects across a wide range of traditional BI and DW environments and gain the opportunity to work on a cutting edge big data and advanced analytics projects.

You will work closely with clients to keep them focussed on their vision and strategy around data and reporting environments. You will be at the forefront of projects that are critical in removing bottlenecks.

Due to our continued demand we’re looking for an experienced Senior Associate to join our Malaysia Practice.

Your Key Responsibilities

• You will have a strong technical background combined with superb consulting skills across BI or IM or Analytics
• You will have a passion for customer service and the ability to work in a billable hour environment
• Under direction, work as a member of a team and autonomously and show a real sense of urgency and not easily get discouraged by obstacles.
• You will need to be highly motivated to succeed and have a "do whatever it takes" attitude
• You will be methodical, detail minded with strong organisational skills, excellent communication skills and a proactive attitude combined with a degree of flexibility – all geared to exceeding client expectations
• You will have strong problem solving, analytical and time management skills combined with exceptional communication skills.
  
  

Skills And Attributes For Success

• At least 4 years’ experience with skills ranging from data architecture, information management, analytics, data science, software engineering, devops, to Agile delivery
• Project delivery toolset experience in one or more batch ETL tools (such as Informatica, Microsoft SSIS or Talend) or open source data integration tools (such as Kafka or Nifi)
• Knowledge and experience in end-to-end project delivery, either traditional SDLC or agile delivery methodologies (or hybrid approaches)
• Exceptional communication, documentation and presentation skills
  
  

Ideally, you’ll also have

• Experience in engaging with both technical and non-technical stakeholders
• Strong consulting experience and background, including engaging directly with clients
• You will have demonstrative knowledge or hands-on experience with some of the following;
• ETL – Datastage, Informatica, SAP DS
• BI – Cognos, SAP BO, Microstrategy
• Database – Teradata, DB2, SQL Server
• Analytics – SAS, R, Hadoop, Hive
• Data Visualisation – Qlkview, Tableau, SAS VA…
  
  

What We Look For

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization.

What Working At EY Offers

EY offers a competitive remuneration package where you’ll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you
  
  

About EY

As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world. Apply now.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Professional Services

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Location:

Other locations: Primary Location Only

Date: May 28, 2025

Requisition ID: 1611394

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The opportunity

EY DnA is the data and advanced analytics capability within EY Asia-Pacific, with over 500 specialist employees working across multiple industry sectors.

We implement information-driven strategies, data platforms and advanced data analytics solution systems that help grow, optimize and protect client organizations. We go beyond strategy and provide end to end design, build and implementation of real life data environments and have some of the best architects, project managers, business analysts, data scientists, big data engineers, developers and consultants in the region.

We are looking for a Manager within the DnA team in our Singapore office. This role is offered on a full time basis.

As a Manager in the Data & AI competency, you will play a pivotal role in shaping our go-to-market strategies and deal shaping for Generative AI (Gen AI) and Data Platform opportunities. You will be responsible for leading project delivery post-conversion, ensuring successful implementation and client satisfaction. Your expertise will be crucial in driving enterprise adoption strategies and designing innovative Gen AI products and use cases.

Your key responsibilities

• Develop and execute go-to-market strategies for Gen AI and Data Platform offerings, focusing on sectors such as Retail, Manufacturing, Infrastructure, and Energy/Utilities.
• Lead deal shaping efforts, collaborating with cross-functional teams to identify opportunities and create compelling value propositions for clients.
• Design and implement Gen AI products and use cases tailored to client needs, ensuring alignment with industry best practices.
• Formulate enterprise adoption strategies and roadmaps for Gen AI initiatives, guiding clients through their transformation journeys.
• Oversee project delivery, managing timelines, resources, and stakeholder expectations to ensure successful outcomes.
• Build and maintain strong relationships with clients, understanding their business challenges and providing strategic insights.
• Mentor and develop junior team members, fostering a culture of continuous learning and innovation within the team

Skills and attributes for success

• Bachelor or Master degree in a relevant field (e.g., Business Administration, Data Science, Computer Science).
• 5+ years of experience in data analytics, AI, or related fields, with a focus on Generative AI and data platforms.
• Proven track record in go-to-market strategy development and deal shaping in a consulting environment.
• Strong understanding of Gen AI product design, use case development, and enterprise adoption strategies.
• Experience working with clients in the Retail, Manufacturing, Infrastructure, or Energy/Utilities sectors is highly desirable.
• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Strong analytical and problem-solving abilities, with a results-oriented mindset.
• Experience in Professional Services/Consulting industry

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry.

An effective communicator, you’ll be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization.

What we offer

EY offers a competitive remuneration package commensurate with your work experience where you’ll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements, where this may be needed, guided by our FWA Policy.

Plus, we offer:

Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

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