182 Technical Support jobs in Ang Mo Kio

Job Responsibilities
Handle and perform day-to-day coordination with customers, suppliers, vendors, contractors for incoming/outgoing goods and all warehousing activities.
Customer coordinator (receives and coordinates orders, requests or compliants from all customers).
Liaise/coordinate with departments(s) such as farm and processing plant for day-to-day warehousing activities.
Ensure data entry accuracy such as receiving, order allocation, location transfer, etc.
Cooperating and supporting to the logistics or transport team.
Order confirmation or acknowledgement.
Issuance of processing order.
Administrative tasks such as filing and documentation
Any ad-hoc as assigned.
Requirements
Condidate must possess at least "O" Level or equivalent experience.
Required skill(s): Microsoft Office, Postive attitiude
Training provided
Working location: Tai Seng
Working hours: Mon-Fri 9.00am - 6.00pm
Salary range: SGD 2,200 - 2,600
Duration: Permanent postion
Able to start work immediately or at short notice
Able to perform overtime as and when needed
#J-18808-Ljbffr

NextLabs is a security software company focused on developing mission critical next generation policy enforcement infrastructure and system software. NextLabs provides large enterprises with active, policy-driven control of their information network wherever and whenever it is used by employees, contractors and partners. Our policy management platform and universal enforcement solutions enable centrally managed information security control policies across all applications, data and digital business processes.

The NextLabs is looking to expand our Technical Support organization. Your will be one of the designated point of contact for customers. Technical Support team will provide product knowledge and expertise about NextLabs’ Policy Platform and product family, will craft and implement support solutions that resolve customer issues and build customer goodwill for the long term. In this role, you will work closely with customers, Engineering, Sales and Professional Services organization to achieve excellent customer satisfaction with NextLabs’ F2000 customer base. Your team will create and manage NextLabs Knowledge Base, track support issues reported by customers and ensure that issues are followed through to resolution.

Responsibilities include but are not limited to:

• Work efficiently with Technical Support, QA, Engineering, and Customer IT personnel to identify and solve customer issues.
• Create technical notes and develop case resolution report to contribute to the Technical Support Knowledge Base.
• Track support issues reported by customers and ensure that issues are followed through to resolution.
• Ability to create and manage cross-functional project teams to address complex technical issues.
• Help develop specification of requirements and development of support tools to automate common support processes or customer diagnostics.
• Build and maintain strong customer relationships and contribute toward a strong customer-oriented corporate image.
• Maintain deep understanding of NextLabs product and integrated third-party products.
• Train customer IT helpdesk personnel on NextLabs products, best practices and technical procedures for operating enterprise class policy management system.
• Participation in on call rotation carrying the after hours emergency support phone/pager.
• Creation of knowledge articles for relevant cases and general issues for the NextLabs technical support knowledge base.
• Tracking/performing technical activities and processes within technical support to ensure customers are handled within defined NextLabs quality standards.
• Making decisions on case escalations based on customer business situations by working with management and executive teams.
• Representing technical support to other departments as a customer advocate.

Requirements:

• Strong analytical skills to analyze complex technical problems and develop strategies for solution development.
• Business processes analysis skills to analyze customer process issues and develop strategies for solution development.
• System administration skills on Windows system and network environments.
• System administration skills on one or more relational database platforms such as MS SQL Server, Oracle or DB2.
• Experience with use and configuration of AD/LDAP directory services and VM Ware virtualization infrastructure will be a plus.
• Experience with programming or scripting.
• Knowledge of diagnostic tools and analysis.
• Strong organizational skills and interpersonal skills.
• Clear, effective and timely oral and written communications for IT and Management audiences.
• Self motivated and presents a positive attitude in dealing with customers and co-workers.

Education:

• BS in CS, MIS, EE, or any Engineering degree

Interested candidates may email resume

Job Description:

• Act as a subject matter expert in both technical support and product management within the Regional Sales Office (RSO) and National Sales Office (NSO).
• Responsible for resolving technical issues and proactively identifying and mitigating potential risks.
• Conduct comprehensive technical training sessions for internal staff and external customers to enhance product knowledge and competencies specific to the assigned product range.
• Work closely with Product Management to define and provide feedback to support development of appropriate product range in the region.
• Collaborate with NSO Product Managers to support the planning and reviewing of customer-specific solutions in tendering processes for large-scale projects.

Job Requirements:

• Diploma / Degree in a technical or engineering-related discipline.
• Proven experience in a technical role, including the ability to produce clear and professional technical documentation.
• Experience in the Video Systems industry preferred.
• Good understanding of the market landscape, including competitor products and industry trends.
• Proficient in English, with good communication skills for engaging stakeholders at all levels, both internally and externally.
• Customer-focused mindset with a service-oriented approach.

Responsibilities:

• Perform checks in inventory software system to ensure inventories are in place
• Perform regular repairs and maintenance of yard and workshop tools and equipment
• Maintain the tool room through 5S initiatives and good housekeeping practices

Requirement :

• ITE/Diploma in Engineering with knowledge on tooling and vehicle maintenance
• Computer literate in Microsoft Office and possess Class 3 driving license.
  Ability to work Overtime/Week when required

Interested applicants, send in your updated resume by clicking "Apply Now".

Lin Weikang

EA Personnel No: R

EA License No: 23C1894

Job Responsibilities:

• Front line support via telephone and emails
• Ensure all issues are attended to efficiently
• Manage customers requests and enquiries in a professional and timely manner
• Liaise with vendor on all hosting matters
• Basic troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and services.
• Performs miscellaneous job-related duties as assigned.
• Purchase/Renew of domains
• Able to perform administrative duties
• Installation and maintenance of both computer hardware and software applications
• Maintenance of internal network infrastructure (Site Office) and troubleshooting including WAN, LAN and WIFI issues
• Maintaining our servers

Required Skills

What you will do in this role:

• Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues.
• Relevant experience in supporting IT related duties
• Outstanding customer service skills and a dedication to the customer service experience.
• Knowledge of FTP, DNS and cPanel preferred.
• Knowledge of Linux, Window, Microsoft Office, Git, AWS, Google Cloud
• Ability to multitask and meet specific goals set by supervisors and management.
• Experience with documenting procedures.
• Ability to troubleshoot basic web hosting and technical procedures as needed.
• Proven analytical and problem solving skills.
• NITEC/ Diploma in Computer Science, Information Technology or equivalent

Typical Duties:

• Assist in configuring, installing and supporting your product suite and associated interfaces when required.

• Work with customers to ensure contractual service expectations is exceeded.

• Responsible for the entry, tracking and management of all incoming support calls.

• Provide end-user training, QA and testing.

• Be familiar with and adhere to the latest training and installation standards and procedures.

• Take initiative to learn and familiarise yourself with new releases as they become available. Where applicable, liaise with subject matter experts in the regional office on client requests for product enhancements.

• Where applicable, work directly with the development team to implement new solutions to the customers.

• Provide pre-sales support to regional business partners, where necessary.

• Required availability 24/7 for specific topics or urgencies on rotational basis.

• Some travel to Asia Pacific region may be required.

Skill Requirements:

• Adept with Windows 2022 Operating System, Windows 11 and Microsoft SQL Server is highly regarded

• Customer focused; with a service mindset to work with clients with clarity, responsiveness and expertise, resulting in a high rate of client satisfaction and retention.

• Excellent interpersonal and communication skills (written, verbal/presentation).

• Self-driven individual with problem solving skills and self-direction. Able to react quickly and thrive in a dynamic and ambiguous environment.

• Strong organisation skills with an attention to details.

• Basic working knowledge of networks, PCs and troubleshooting installation issues is highly regarded.

• Language Requirements:

• English (Written and Spoken)

• Asian Languages (Business Proficiency)

• Minimum Diploma in Information Technology or related disciplines.

• Personnel with no relevant experience are welcome to apply.

We're Hiring: Technical Support / Senior Technical Support

• Located in West (on-site at Tuas)
• Monday–Friday, 8:30 AM - 5:30 PM
• Attractive Basic + OT

What you'll do:

• Perform comprehensive maintenance, repair, and overhaul work on commercial/heavy vehicles and electric vehicles (EV)
• Deliver exceptional workmanship while minimizing turnaround time for scheduled repairs and inspections
• Meet workshop service standards and complete all work according to job orders
• Diagnose and repair complex electrical issues on commercial and specialized vehicles
• Utilize diagnostic tools to troubleshoot electrical and technical problems effectively
• Report unusual repair problems to supervisors with detailed parts recommendations
• Maintain strict safety protocols and workshop organization standards
• Complete accurate work orders for every vehicle and unit serviced

What We're Looking For:

• Class 3 licence.
• NTC 2 or NITEC 2 in Automotive Technology (or equivalent).
• 2–3 years' experience in automotive repair and service (commercial/heavy vehicles and/or EV exposure ideal).
• Able to read and understand electrical schematic diagrams.
• Hands-on experience with electrical and electronic components.
• Able to diagnose and repair electrical issues on commercial/specialised vehicles.
• Proficient with diagnostic tools for electrical/technical troubleshooting.
• Understand the functionality and integration of key electrical components.
• MS Office (Excel) for basic reporting and records.

How you'll succeed:

• Deliver accurate diagnostics and first-time-fix outcomes with proper documentation.
  Communicate proactively with supervisors on risks, parts needs, and repair timelines.

Ready to electrify your automotive career? Join our progressive workshop where traditional expertise meets tomorrow's EV technology.

APPLY NOW - Submit your resume today and become part of the future of automotive repair. Your electrical diagnostic skills combined with our EV focus will accelerate your career to new heights

ANTARES MANAGEMENT SERVICES PTE. LTD. (25C3031)

K

Thriving the CONVERGINT Way

Convergint is a leading global systems integrator dedicated to achieving service excellence. Our collaborative approach with partners and manufacturers enables us to provide a wide array of solutions to enterprise customers. What sets us apart is our unique culture, which is shaped by our unwavering commitment to our Values and Beliefs. This culture drives us to become the premier service provider for our valued customers, solidifying our position in the industry.

Discovering the role

The position of Technical Support is responsible for presales support to our sales team. Maintaining a high level of customer satisfaction.

Main Responsibilities:

• Provide technical consultation, system design and system solutions for all sales/SAM for SEA projects.
• Pre-sales activities support including site survey, client meeting, technical presentation, system demo, etc.
• Project management, testing, commissioning and troubleshooting

Quotation & Configuration Check

• Ensure all the system configuration and quotes are accurate for SEA region.
• Provide technical training for SEA sales team and technical team.
• Provide after sales technical support (project/CS) if any PM/engineer needs help.
• Provide T&C support for SEA projects.

On site client training

• Ensure quality of Convergint services following company standards and policies strictly, to deliver prompt and efficient response to all service requests within assigned region.
• Prepare customer training materials and deliver professional customer training.
• Attend internal training, improve skills.

Requirements

• Min 5 years or above related working experience in security, electronic or small electronic system design, technical training, pre-sales technical presentation, preferably in a multinational environment.
• Basic IT knowledge in security hardware, network and database.
• Familiar with security access control system, CCTV and alarm system products / systems is an advantage.
• Candidates with technical presales background will be an advantage.
• Good communication and coordination skills.
• Client service oriented and quick learner.

Love engineering? Obsessed with optimization?

Join our high-energy team where you'll turn ideas into action, keep our fleet running like clockwork, and learn the ropes of real-world engineering from day one.

This role ensures optimal performance, minimal downtime, and compliance with safety and environmental regulations. This position requires a combination of mechanical knowledge, system diagnostics, and operational coordination in a fast-paced environment.

What You'll Be Doing

• Engineer smarter systems: Lead mini-projects to boost vehicle performance and workshop efficiency.
• Optimize everything: Spearhead discussion project with various vendor to upkeep fleet availability. Use data to make smart decisions on vehicle maintenance, upgrades, and replacements.
• Team up with pros: Work alongside technicians, contractors, and vendors to solve real problems.
• Innovate and improve: Suggest upgrades and tweaks to make our operations leaner and meaner.
• Track and report: Monitor fleet performance and share insights that drive change.
• Manage assets: From acquisition to retirement, help us make the most of our vehicles and equipment.

Who We're Looking For

• Candidates with 5 year experience in managing a team and with a Diploma/ Degree in Mechanical Engineering or Mechatronics.
• Curious minds who love tech, data, and solving problems.
• Confident with Microsoft Office (especially Excel).
• Bonus points if you know your way around heavy vehicles or have a Class 4 license (not required).