434 Technical Support jobs in Ang Mo Kio

(Job ID: 994105)

Responsibilities:

Technical Support (40%)

• Build strong customer relationships and resolve technical issues effectively.
• Provide technical advice, reports, and support based on monitoring data.
• Analyze system performance and recommend improvements.
• Assist with aftermarket sales opportunities.

Maintenance Coordination (40%)

• Plan and support both scheduled and emergency maintenance activities.
• Liaise with internal teams and vendors to ensure smooth maintenance execution.
• Travel to sites for hands-on technical advisory support.

Troubleshooting and Root Cause Analysis (20%)

• Provide urgent on-site troubleshooting during plant emergencies.
• Lead root cause investigations and provide clear technical reports.
• Collaborate with engineering teams to resolve issues.

Requirements:

• Diploma/Degree in a relevant engineering or technical field
• 5 - 8 years of experience with turbines or large rotating machinery
• Strong customer-facing experience and hands-on troubleshooting skills
• Able to travel overseas if required
• Familiarity with turbine systems, generators, control systems is a plus

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EA Licence No.: 07C5771

EA Personnel Reg. No.: R24122504

EA Personnel Name: Edmund Ting Chao Siong

Responsibilities:

• Perform checks in inventory software system to ensure inventories are in place
• Perform regular repairs and maintenance of yard and workshop tools and equipment
• Maintain the tool room through 5S initiatives and good housekeeping practices

Requirement:

• ITE/Diploma in Engineering with knowledge on tooling and vehicle maintenance
• Computer literate in Microsoft Office and possess Class 3 driving license.
• Ability to work Overtime/Week when required

Interested applicants, send in your updated resume by clicking "Apply Now".

Lin Weikang

EA Personnel No: R21102570

EA License No: 23C1894

Thriving the CONVERGINT Way

Convergint is a leading global systems integrator dedicated to achieving service excellence. Our collaborative approach with partners and manufacturers enables us to provide a wide array of solutions to enterprise customers. What sets us apart is our unique culture, which is shaped by our unwavering commitment to our Values and Beliefs. This culture drives us to become the premier service provider for our valued customers, solidifying our position in the industry.

Discovering the role

The position of Technical Support is responsible for presales support to our sales team. Maintaining a high level of customer satisfaction.

Main Responsibilities:

• Provide technical consultation, system design and system solutions for all sales/SAM for SEA projects.
• Pre-sales activities support including site survey, client meeting, technical presentation, system demo, etc.
• Project management, testing, commissioning and troubleshooting

Quotation & Configuration Check

• Ensure all the system configuration and quotes are accurate for SEA region.
• Provide technical training for SEA sales team and technical team.
• Provide after sales technical support (project/CS) if any PM/engineer needs help.
• Provide T&C support for SEA projects.

On site client training

• Ensure quality of Convergint services following company standards and policies strictly, to deliver prompt and efficient response to all service requests within assigned region.
• Prepare customer training materials and deliver professional customer training.
• Attend internal training, improve skills.

Requirements

• Min 5 years or above related working experience in security, electronic or small electronic system design, technical training, pre-sales technical presentation, preferably in a multinational environment.
• Basic IT knowledge in security hardware, network and database.
• Familiar with security access control system, CCTV and alarm system products / systems is an advantage.
• Candidates with technical presales background will be an advantage.
• Good communication and coordination skills.
• Client service oriented and quick learner.

Job Description

• Involve in servicing and maintenance works, aftersales support
• Project scheduling and coordination
• Project testing and commissioning
• Conduct training to customers
• Provide assistance and support to Technical Manager

Requirements

• ITE Nitec / Higher Nitec or Polytechnic Diploma in Electrical, Electronics, Mechanical or other related Engineering field
• No working experience are welcome, on the job training provided
• Highly motivated individuals with willing to learn attitude
• Autocad drafting skills preferred but not mandatory
• Basic electrical, electronics knowledge
• Opportunities for overseas work trips and training trips

Highlights

• 5 day work week
• Performance Bonus & Annual Healthy Lifestyle Incentive
• Opportunities for career advancement in a specialised market

Responsibilities:

 To manage the technology ticketing impacting bank client's group businesses across all subsidiaries and 19 countries and territories in Asia Pacific, Europe and North America.

 The Helpdesk contract agent will work directly with end users, IT support staff and vendors to ensure timely ticketing of the issues reports and requests being made.

Requirements: ducation:

achelor's degree in business, Computer Science, or related discipline required.

andidates with 3-4 years of experience in working with IT Helpdesk roles.

roficient with MS Office products, knows a bit about IT Services such as desktop, software and able to do Excel reporting.

luent in English and can manage calls easily.

andidate will work with Helpdesk and perform varied tasks such as attending user calls, user emails, raising tickets in Remedy

Essential:

xperience: 4-5 years managing complex IT queries and requests in a matrix environment or Operational Line experience is preferred.

bove average and exceptional written and oral communication skills

Key Domain/ Technical Skills:

nderstanding of one or more of the following disciplines is required: Open Systems, Mainframe, Storage, Network, Web/Application/Middleware services, Service Management functions, or Application Development.

TIL Foundation certification is preferred.

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About us: D L Resources Pte Ltd is a leading provider of IT Professional Services & Banking outsourced staffing solutions, serving a diverse portfolio of clients across various industries including Financial Services Institutions, Banks & MNCs.

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Interested candidates may reach out directly to our recruiters (Edwin: +65 8 8 3 3 0 1 9 2 | EA License No: 24C2333 | EA Personnel No: R24123520)

Starburst is the data platform for analytics, applications, and AI, unifying data across clouds and on-premises to accelerate AI innovation. Organizations—from startups to Fortune 500 enterprises in 60+ countries—rely on Starburst for fast data access, seamless collaboration, and enterprise-grade governance on an open hybrid data lakehouse. Wherever data lives, Starburst unlocks its full potential, powering data and AI from development to deployment. By future-proofing data architecture, Starburst helps businesses fuel innovation with AI.

The Technical Support Engineer (TSE) acts as a Starburst SME for a book of enterprise accounts. The TSE is responsible for answering all technical questions within both standard and custom deployment environments and assisting with supported LTS upgrades. The TSE is also responsible for peer training and development, personal continued education, and contributing to our reference documentation. They will coordinate closely with Support leadership, Engineering, Product and Accounts teams to ensure our customers receive a value driven enterprise experience.

A TSE is able to work independently, with minimal guidance, and demonstrates an expert degree of proficiency in both SEP and Galaxy.

• Technical Support:
  • Provide support for standard and custom deployments
  • Answer break/fix and non-break/fix technical questions through SFDC ticketing system
  • Efficiently reproduce reported issues by leveraging tools (minikube, minitrino, docker-compose, etc.), identify root causes, and provide solutions
  • Open SEP and Galaxy bug reports in Jira and feature requests in Aha!
• Provide upgrade support upon customer request
  • Customer must be on a supported LTS version at the time of request
  • TSE must communicate unsupported LTS requests to the Account team as these require PS services
• Monthly Technical check-ins
  • Conduct regularly scheduled technical check-ins with each BU
    • Discuss open support tickets, provide updates on product bugs and provide best practice recommendations based on your observations and ticket trends
    • Responsible for ensuring customer environments are on supported LTS versions
• Knowledge Sharing/Technical Enablement: Knowledge exchange and continued technical enablement are crucial for the development of our team and the customer experience. It's essential that we keep our product expertise and documentation current and that all team members have access to information.
  • Contribute to our reference documentation
  • Lead peer training
  • Consultant to our content teams
  • Own your personal technical education journey
• Project Involvement
  • Contribute to or drive components of departmental and cross functional initiatives
• Partner with Leadership
  • Identify areas of opportunity with potential solutions for inefficiencies or obstacles within the team and cross-functionally
  • Provide feedback to your manager on continued ed. opportunities, project ideas, etc.

• 5+ years of support experience
• 3+ years of Big Data, Docker, Kubernetes and cloud technologies experience
• Docker and Kubernetes
• Cloud technologies (AWS, Azure, GCP)
• Security - Authentication (LDAP, OAuth2.0) and Authorization technologies
• SSL/TLS
• DBMS Concepts/SQL Exposure Languages: SQL, Java, Python, Bash

All-Stars have the opportunity and freedom to realize their true potential. By building alongside top talent, we’re empowered to take ownership of our careers and drive meaningful change. Anchored in industry-proven technology and unprecedented success, All-Stars are taking on the challenge everyday to disrupt our industry – and the future.

Our global workforce is supported by a competitive Total Rewards program that reflects our commitment to a rewarding and supportive work environment. This includes a variety of benefits like competitive pay, attractive stock grants, flexible paid time off, and more.

We are committed to fostering an intentional, inclusive, and diverse culture that drives deep engagement, authentic belonging, and an exceptional All-Star experience. We believe that diversity of thought, perspective, background and experience will enable us to own what we do, drive our success and empower our All-Stars to show up authentically.

Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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• Customer Support: Respond to customer inquiries and technical issues via phone, email, chat, or ticketing system, ensuring prompt and courteous assistance for a positive support experience.
• Troubleshooting and Issue Resolution: Investigate and diagnose technical problems reported by customers or internal users. Utilise technical knowledge and problem-solving skills to troubleshoot software, hardware, network, or application-related issues and provide effective solutions.
• Documentation: Create and maintain detailed documentation of support processes, troubleshooting procedures, and frequently asked questions (FAQs). Contribute to the knowledge base to facilitate self-service support for customers and enhance support team efficiency.
• Collaboration with Internal Teams: Collaborate with development, quality assurance, and product management teams to escalate and resolve complex technical issues. Communicate effectively with stakeholders to provide timely updates on issue resolution progress.
• Product Testing and Feedback: Assist in testing new product features, enhancements, or bug fixes to ensure their functionality and reliability. Provide feedback to the product development team regarding product improvements or potential issues identified during support interactions.
• Training and Onboarding: Support new customers or users during the onboarding process by providing guidance, training, and assistance. Help them understand product features, configurations, and best practices to maximize their usage and satisfaction.

• Excellent communication and interpersonal skills are required to interact with customers and internal stakeholders.
• A strong analytical and problem-solving mindset is necessary to identify and resolve technical issues efficiently.
• The ability to work in a fast-paced environment and adapt to changing priorities is essential.
• A passion for delivering exceptional customer service and ensuring high levels of customer satisfaction is crucial.
• Strong documentation and knowledge-sharing skills are important for creating clear and concise technical documentation and contributing to the knowledge base.

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A dynamic and supportive work environment.

• This role requires a flexible working schedule, including standby duties after office hours on a rotating basis.
• Selected candidates may pursue specializations in the following areas in the future:

Security Awareness, Defensive Security, Offensive Security

Additional sponsored training will be available to confirmed staffs subject to performance assessment.

We are seeking a skilled Service Professional to provide technical support and guidance to customers and service agents. The successful candidate will be responsible for conducting site inspections, repairs, and other duties as assigned.

• Provide expert advice to customers on existing and new equipment, systems, and components.
• Perform commissioning and installation of newly delivered spreaders, and handle all warranty-related repair work.
• Offer technical support and guidance to service agents for equipment and component installation, as well as troubleshooting on spreaders.
• Conduct site inspections of spreaders upon customer requests.
• Respond to service calls for both preventive and corrective maintenance, carrying out repairs and servicing to meet customer specifications and requirements.
• Maintain accurate documentation of job progress, delays, issues, deliveries, modifications, additional work, and fabrication details.

• Degree in engineering or related fields is preferred.
• At least 7 years of relevant experience in port equipment is required.
• Candidates should be comfortable with traveling overseas.
• Experience in reading electrical and mechanical drawings is an advantage.

The selected candidate will have the opportunity to work with a dynamic team and develop their skills in a fast-paced environment.

We are seeking a skilled Service Engineer to join our organization.

• Liaise with external customers in Singapore or other countries for service and technical matters.
• Manage customer relationships and accounts for technical and support related issues.
• Respond to customer sites as required.
• Control inventory movements and conduct monthly stock-taking of spare parts.
• Issue service orders, reports, and quotations to appointed agents or customers.
• Prepare and submit weekly service reports for tasks and responses carried out.
• Liaise with vendors, customers, and headquarters on related issues and inquiries.
• Share machine and service knowledge with colleagues to build service capability.
• Conduct demonstrations and trainings for customers and peers as needed.
• Provide overseas service support as required.
• Perform other related work assigned by superiors.

• Bachelor's degree in mechanical or mechatronics engineering
• No experience necessary, as training is provided.