470 Technical Support Manager jobs in Singapore

Position: Technical Support Manager (Work based in Japan) (Job ID: 19706)

• Basic + Comms + VB

Job Description:

Our client is looking for an experienced, independent and passionate Technical Support Manager to team up with their Sales team to drive and support their Japan business and expand their phenomenal growth in the payment and fare collection business in the local market.

• Frontline interface with Japan customers for all product, quality and technical related topics
• Process information between customers and internal teams, organize and convey the information such that both parties can effectively understand and react to it
• Proactively add value as technical representative of the company by putting up recommendations or proposals on technical solutions that help to grow the business or improve our product quality and features
• Proactively think, strategize and propose solutions that can bridge the customer and the company when there are gaps in mutual expectations
• Drive the technical aspects of product presentation and promotion to customers with Sales and Business Development team members, including product demonstration and training
• Coordinate between customers and internal R&D teams for product development and evaluation
• Coordinate between customers and internal QA team for product quality issue resolution.
• Perform local verification in Japan for quality claims.

Job Requirements:

• At least 5 years in a hardware technical related role, such as technical support, field application, product development, product marketing
• Experience in NFC readers or payment terminals, or components and services related to these devices is highly preferred
• Experience in IoT devices and system is a big plus
• Academic background or good fundamentals in electronics and circuitry
• Business Level of English is required to liaise with English-speaking internal stakeholders in Singapore
• Business-level Japanese is required to liaise with Japanese-speaking internal and external stakeholders in Japan
• Experience working in a multicultural environment or in overseas is a plus
• Excellent communication skills – ability to anticipate reaction and convey information tactfully; ability to understand and bridge cross-border cultural differences
• Strategic and not reactive – think before action; ability to derive the actions from the issues and not reliant on only instructions given by the superior
• Analytical and good at breaking down problems
• Highly organized to effectively manage tasks and information

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Technical Support Supervisor / Manager (Air-Cond, Singapore)
Join to apply for the
Technical Support Supervisor / Manager (Air-Cond, Singapore)
role at
Samsung Southeast Asia & Oceania
Position Summary
We are seeking a highly motivated and experienced HVAC Engineer to join our team as a Technical Support Supervisor / Manager. The ideal candidate will possess strong technical support skills, be service-oriented, with robust technical expertise and a passion for climate comfort.
As an AC Tech Support Expert, he/she will be responsible for providing technical product knowledge and support for air conditioning products and control systems in the Singapore market. The role involves analyzing product and installation failures and providing systemic solutions. The candidate will work closely with our Customer Service team in Singapore and regional technical teams in Singapore and South Korea.
Roles and Responsibilities
Provide technical support to resolve structural issues related to air conditioning products or control systems.
Deliver technical training to internal teams and external installers.
Handle incoming inquiries via calls/emails requesting technical support (service/maintenance).
Coordinate training planning with sales objectives and new product launches.
Develop and implement control solutions to ensure optimal performance and reliability.
Provide maintenance services and support for existing systems, addressing issues promptly.
Collaborate with Service Department/Partners to follow up on service inquiries.
Monitor product quality continuously and establish early warning systems for quality issues related to products, installation, commissioning, or maintenance.
Define and execute improvement plans to uphold high product quality standards.
Organize monthly quality follow-up meetings.
Support installers and partners operationally, including on-site technical support and guidance.
Gather and share ‘Voice of Customer’ insights for product and service improvements with the Product Management team.
Lead a junior Technical Service Engineer to ensure a positive post-sales experience.
Skills and Qualifications
Bachelor’s degree in engineering or a related field; preferred in air conditioning or refrigeration.
At least 10 years of experience in a service role within a technical or mechanical building engineering environment, preferably with HVAC knowledge.
Ability to improve established processes based on field requests.
Excellent time management skills for timely follow-up of inquiries and issues.
Experience working within complex matrix and international environments.
Strong sense of responsibility and ability to motivate team colleagues.
Demonstrated leadership skills supporting stakeholders.
Excellent communication skills, especially with headquarters in South Korea and local organizations.
Empathetic, service-oriented, customer-centric, problem solver, confident, creative, and a strong representative of the technical team.
Additional Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job functions: Sales, Business Development, General Business
Industries: Appliances, Electrical, Electronics Manufacturing, Computers and Electronics Manufacturing
Referrals increase your chances of interviewing at Samsung Southeast Asia & Oceania by 2x.
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Responsibilities

TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa. About the team: TikTok's Customer Support team's vision is to deliver industry-leading support for our users and creators to inspire creativity and bring joy. We are looking for an experienced, results-oriented individual to join the team that is at the forefront of this mission.

As the Technical Program Manager, you will develop and implement customer support platform requirements serving User and Creator needs. You will work cross-functionally with product managers, engineering, program managers, operations, data science, policy, and communications teams to achieve operational excellence and enhance the product end experience. Your responsibilities include enabling operational excellence, conducting user support analysis, and evolving the support platform roadmap to improve customer experience.

You will establish tools and processes to effectively manage service enhancements and resolve high-priority issues from various input channels. You will monitor trends, identify gaps, and develop solutions to address them. Using data and problem statements, you will influence other teams to make necessary improvements in customer support services and processes.

You are passionate about the user and creator's 'Customer Support' experience and can switch readily from strategic problem definition to tactical investigation and resolution. Your background includes technical program management in user safety or platform management, demonstrated through achievements in support operations. You also excel at fostering collaboration and bringing out the best in your team in a fast-paced environment.

Responsibilities

• Serve as the bridge between various teams across countries, working closely with Product, Engineering, UI/UX, Data Analytics, and Customer Support operations to deliver new products and features globally.
• Manage complex, cross-functional programs and oversee all aspects of their delivery.
• Create and maintain roadmaps in collaboration with Engineering and Product leaders.
• Define processes for driving these programs and continuously improve them using data-driven approaches.
• Own the collaboration processes and tools.
• Identify gaps, problems, and needs, and develop robust solutions.
• Translate analyses into business outcomes and drive performance actions to meet targets.
• Partner with cross-functional teams to identify, assess, and resolve product and process issues.
• Provide thought leadership to the Customer Support organization and stakeholders, transforming raw data into actionable insights.

Qualifications

Minimum Qualifications:

• BA/BS degree or higher with 3+ years of project delivery or technical implementation experience, along with strong organizational and interpersonal skills.
• Experience in managing platform or product services in Customer Support, Trust and Safety, or related fields.
• Proven ability to plan and lead strategic, complex programs with effective tactical execution.

Preferred Qualifications:

• Programming or system configuration experience; quantitative skills; data-driven mindset; SQL or Excel skills are a plus.
• Ability to work effectively in dynamic environments with strong communication skills for engaging teams and leadership.
• Excellent communication, influencing, and project management skills for delivering complex projects collaboratively.
• Ability to translate actions into systematic processes.
• Passion for supporting the user and creator community.

Technical Program Manager, Customer Support
Discord Moderator Jobs
Job Description
Job Title:
Technical Program Manager, Customer Support
About the Job:
As a
Technical Program Manager
within
TikTok's Customer Support
team, you will drive operational excellence, enhance customer support platform experiences, and work cross-functionally to improve the product and support services. You'll collaborate with diverse teams like product, engineering, data science, and more to ensure the success of various initiatives focused on user and creator support.
Responsibilities:
Cross-Functional Collaboration:
Work closely with product managers, engineers, UI/UX teams, and more to deliver new products/features for user and creator experience.
Program Management:
Manage and oversee complex, cross-functional programs, driving their successful delivery.
Platform Roadmap:
Develop and maintain the roadmap for customer support platform improvements.
Data-Driven Insights:
Monitor trends, gather data, identify issues, and propose solutions to improve support services.
Issue Resolution:
Identify service gaps and work with teams to resolve them, using a data-driven approach.
Leadership:
Provide thought leadership on improving customer support services and processes, ensuring continuous improvement.
Qualifications:
Minimum Qualifications:
Education:
BA/BS degree or equivalent.
Experience:
3+ years of experience in project delivery or technical implementation, particularly in areas like customer support or trust and safety.
Skills:
Strong organizational and interpersonal skills; ability to lead strategic and complex programs.
Preferred Qualifications:
Technical Expertise:
Experience in programming, system configuration, SQL, or data analytics.
Communication Skills:
Excellent communication and influencing skills, with the ability to manage complex projects with diverse teams.
Experience in Fast-Paced Environments:
Ability to thrive in dynamic, high-pressure situations.
Why Join TikTok:
Mission-Driven:
TikTok’s mission is to inspire creativity and bring joy, with a focus on inclusivity and diversity.
Growth Opportunities:
TikTok fosters an "Always Day 1" mindset, encouraging innovation and growth.
Wellness Support:
TikTok is committed to employee well-being and offers comprehensive physical and mental health support.
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Primary Objectives of Position
• To manage the contracts of the services engaged by Rail Facilities Management Department to ensure consistent management of all contracts and that agreed terms and conditions are complied with.
• To analyze the system performance of the systems responsible by Rail Facilities Management Department and identify areas of improvement and work with the respective engineers and the contractors to implement the improvements
• To manage and oversee Asset Condition Assessment (ACA) on air-conditioning and mechanical ventilation systems, lifts and escalators, fire protection systems, water handling systems and architectural systems totalling in NEL & SPLRT and DTL, as part of LTA’s license requirements

Major Responsibilities
• Oversee organizational contract development and management activities, and enforce organizational principles of integrity and compliance.
• Assure accuracy of contract technical text and attachments.
• Establishment criteria for tender evaluation.
• Monitor tenure of contracts and plan for tender calling with Rail Supplies Management (RSM) so as to ensure timely award of contracts.
• Review contractual performance of contractors to ensure compliance with terms and to identify conflicts or changes requiring resolution at contract renewal.
• Review contractual performance and recommend improvement to the contract terms and conditions to motivate contractors to enhance their performance.
• Review the system performance and engage the contractors with the department engineer in-charge to improve the contractor and system performance.
• Review contractual provisions based on strategy discussions, senior management input, and organizational needs and expectations.
• Highlight to the engineer-in-charge of the contract when there is deviation to the agreed terms and conditions.
• Monitor invoices/budgets against contracts and mitigate cost overruns.
• Develop and manage contractor audit plan with department engineers in charge to ensure contractors provide quality service.

• Manage NRFF Renewal/Enhancement, funding and disposal.
• Digitalize the maintenance tracking, operations reporting, capture key information for system performance review and improvement towards conditional maintenance.
• Assist in departmental budget preparation, monthly accrual, expenditure/budget analysis.
• Any other responsibilities as assigned by the Superior.

The above activities are by no means exhaustive and are subject to amendments whenever is needed.

Specific Safety Responsibilities
• To comply with Company safety management manual.
• To ensure company safety requirements are included as part of tender
conditions and later in the contract.
• To conduct periodic review of the contracture performance of the
contractors.
• To conduct periodic safety inspection on work premises/contractors work.
The above activities are by no means exhaustive and are subject to
amendments whenever is needed

Job Specifications
Minimum Education / Qualifications
• At least a recognized Degree in Engineering, Building Services and Facilities
management.
Minimum Years of Relevant Experience
• Preferably more than 10 years of relevant experience in building and/or
building services maintenance management.
Knowledge/Skills
• Good interpersonal, communication and leadership skills.
• Computer literate.
Attributes
• A team player.
• Self-motivated and resourceful.
• Responsible and dependable.

Primary Objectives of Position
• To manage the contracts of the services engaged by Rail Facilities Management Department to ensure consistent management of all contracts and that agreed terms and conditions are complied with.
• To analyze the system performance of the systems responsible by Rail Facilities Management Department and identify areas of improvement and work with the respective engineers and the contractors to implement the improvements
• To manage and oversee Asset Condition Assessment (ACA) on air-conditioning and mechanical ventilation systems, lifts and escalators, fire protection systems, water handling systems and architectural systems totalling in NEL & SPLRT and DTL, as part of LTA’s license requirements

Major Responsibilities
• Oversee organizational contract development and management activities, and enforce organizational principles of integrity and compliance.
• Assure accuracy of contract technical text and attachments.
• Establishment criteria for tender evaluation.
• Monitor tenure of contracts and plan for tender calling with Rail Supplies Management (RSM) so as to ensure timely award of contracts.
• Review contractual performance of contractors to ensure compliance with terms and to identify conflicts or changes requiring resolution at contract renewal.
• Review contractual performance and recommend improvement to the contract terms and conditions to motivate contractors to enhance their performance.
• Review the system performance and engage the contractors with the department engineer in-charge to improve the contractor and system performance.
• Review contractual provisions based on strategy discussions, senior management input, and organizational needs and expectations.
• Highlight to the engineer-in-charge of the contract when there is deviation to the agreed terms and conditions.
• Monitor invoices/budgets against contracts and mitigate cost overruns.
• Develop and manage contractor audit plan with department engineers in charge to ensure contractors provide quality service.

• Manage NRFF Renewal/Enhancement, funding and disposal.
• Digitalize the maintenance tracking, operations reporting, capture key information for system performance review and improvement towards conditional maintenance.
• Assist in departmental budget preparation, monthly accrual, expenditure/budget analysis.
• Any other responsibilities as assigned by the Superior.

The above activities are by no means exhaustive and are subject to amendments whenever is needed.

Specific Safety Responsibilities
• To comply with Company safety management manual.
• To ensure company safety requirements are included as part of tender
conditions and later in the contract.
• To conduct periodic review of the contracture performance of the
contractors.
• To conduct periodic safety inspection on work premises/contractors work.
The above activities are by no means exhaustive and are subject to
amendments whenever is needed

Job Specifications
Minimum Education / Qualifications
• At least a recognized Degree in Engineering, Building Services and Facilities
management.
Minimum Years of Relevant Experience
• Preferably more than 10 years of relevant experience in building and/or
building services maintenance management.
Knowledge/Skills
• Good interpersonal, communication and leadership skills.
• Computer literate.
Attributes
• A team player.
• Self-motivated and resourceful.
• Responsible and dependable.

Primary Objectives of Position
• To manage the contracts of the services engaged by Rail Facilities Management Department to ensure consistent management of all contracts and that agreed terms and conditions are complied with.
• To analyze the system performance of the systems responsible by Rail Facilities Management Department and identify areas of improvement and work with the respective engineers and the contractors to implement the improvements
• To manage and oversee Asset Condition Assessment (ACA) on air-conditioning and mechanical ventilation systems, lifts and escalators, fire protection systems, water handling systems and architectural systems totalling in NEL & SPLRT and DTL, as part of LTA’s license requirements

Major Responsibilities
• Oversee organizational contract development and management activities, and enforce organizational principles of integrity and compliance.
• Assure accuracy of contract technical text and attachments.
• Establishment criteria for tender evaluation.
• Monitor tenure of contracts and plan for tender calling with Rail Supplies Management (RSM) so as to ensure timely award of contracts.
• Review contractual performance of contractors to ensure compliance with terms and to identify conflicts or changes requiring resolution at contract renewal.
• Review contractual performance and recommend improvement to the contract terms and conditions to motivate contractors to enhance their performance.
• Review the system performance and engage the contractors with the department engineer in-charge to improve the contractor and system performance.
• Review contractual provisions based on strategy discussions, senior management input, and organizational needs and expectations.
• Highlight to the engineer-in-charge of the contract when there is deviation to the agreed terms and conditions.
• Monitor invoices/budgets against contracts and mitigate cost overruns.
• Develop and manage contractor audit plan with department engineers in charge to ensure contractors provide quality service.

• Manage NRFF Renewal/Enhancement, funding and disposal.
• Digitalize the maintenance tracking, operations reporting, capture key information for system performance review and improvement towards conditional maintenance.
• Assist in departmental budget preparation, monthly accrual, expenditure/budget analysis.
• Any other responsibilities as assigned by the Superior.

The above activities are by no means exhaustive and are subject to amendments whenever is needed.

Specific Safety Responsibilities
• To comply with Company safety management manual.
• To ensure company safety requirements are included as part of tender
conditions and later in the contract.
• To conduct periodic review of the contracture performance of the
contractors.
• To conduct periodic safety inspection on work premises/contractors work.
The above activities are by no means exhaustive and are subject to
amendments whenever is needed

Job Specifications
Minimum Education / Qualifications
• At least a recognized Degree in Engineering, Building Services and Facilities
management.
Minimum Years of Relevant Experience
• Preferably more than 10 years of relevant experience in building and/or
building services maintenance management.
Knowledge/Skills
• Good interpersonal, communication and leadership skills.
• Computer literate.
Attributes
• A team player.
• Self-motivated and resourceful.
• Responsible and dependable.

Primary Objectives of Position
• To manage the contracts of the services engaged by Rail Facilities Management Department to ensure consistent management of all contracts and that agreed terms and conditions are complied with.
• To analyze the system performance of the systems responsible by Rail Facilities Management Department and identify areas of improvement and work with the respective engineers and the contractors to implement the improvements
• To manage and oversee Asset Condition Assessment (ACA) on air-conditioning and mechanical ventilation systems, lifts and escalators, fire protection systems, water handling systems and architectural systems totalling in NEL & SPLRT and DTL, as part of LTA’s license requirements

Major Responsibilities
• Oversee organizational contract development and management activities, and enforce organizational principles of integrity and compliance.
• Assure accuracy of contract technical text and attachments.
• Establishment criteria for tender evaluation.
• Monitor tenure of contracts and plan for tender calling with Rail Supplies Management (RSM) so as to ensure timely award of contracts.
• Review contractual performance of contractors to ensure compliance with terms and to identify conflicts or changes requiring resolution at contract renewal.
• Review contractual performance and recommend improvement to the contract terms and conditions to motivate contractors to enhance their performance.
• Review the system performance and engage the contractors with the department engineer in-charge to improve the contractor and system performance.
• Review contractual provisions based on strategy discussions, senior management input, and organizational needs and expectations.
• Highlight to the engineer-in-charge of the contract when there is deviation to the agreed terms and conditions.
• Monitor invoices/budgets against contracts and mitigate cost overruns.
• Develop and manage contractor audit plan with department engineers in charge to ensure contractors provide quality service.

• Manage NRFF Renewal/Enhancement, funding and disposal.
• Digitalize the maintenance tracking, operations reporting, capture key information for system performance review and improvement towards conditional maintenance.
• Assist in departmental budget preparation, monthly accrual, expenditure/budget analysis.
• Any other responsibilities as assigned by the Superior.

The above activities are by no means exhaustive and are subject to amendments whenever is needed.

Specific Safety Responsibilities
• To comply with Company safety management manual.
• To ensure company safety requirements are included as part of tender
conditions and later in the contract.
• To conduct periodic review of the contracture performance of the
contractors.
• To conduct periodic safety inspection on work premises/contractors work.
The above activities are by no means exhaustive and are subject to
amendments whenever is needed

Job Specifications
Minimum Education / Qualifications
• At least a recognized Degree in Engineering, Building Services and Facilities
management.
Minimum Years of Relevant Experience
• Preferably more than 10 years of relevant experience in building and/or
building services maintenance management.
Knowledge/Skills
• Good interpersonal, communication and leadership skills.
• Computer literate.
Attributes
• A team player.
• Self-motivated and resourceful.
• Responsible and dependable.