1,496 Technical Support Leader jobs in Singapore

Position: Technical Support Manager (Work based in Japan) (Job ID:

• Basic + Comms + VB

Job Description:
Our client is looking for an experienced, independent and passionate Technical Support Manager to team up with their Sales team to drive and support their Japan business and expand their phenomenal growth in the payment and fare collection business in the local market.

• Frontline interface with Japan customers for all product, quality and technical related topics
• Process information between customers and internal teams, organize and convey the information such that both parties can effectively understand and react to it
• Proactively add value as technical representative of the company by putting up recommendations or proposals on technical solutions that help to grow the business or improve our product quality and features
• Proactively think, strategize and propose solutions that can bridge the customer and the company when there are gaps in mutual expectations
• Drive the technical aspects of product presentation and promotion to customers with Sales and Business Development team members, including product demonstration and training
• Coordinate between customers and internal R&D teams for product development and evaluation
• Coordinate between customers and internal QA team for product quality issue resolution.
• Perform local verification in Japan for quality claims.

Job Requirements:

• At least 5 years in a hardware technical related role, such as technical support, field application, product development, product marketing
• Experience in NFC readers or payment terminals, or components and services related to these devices is highly preferred
• Experience in IoT devices and system is a big plus
• Academic background or good fundamentals in electronics and circuitry
• Business Level of English is required to liaise with English-speaking internal stakeholders in Singapore
• Business-level Japanese is required to liaise with Japanese-speaking internal and external stakeholders in Japan
• Experience working in a multicultural environment or in overseas is a plus
• Excellent communication skills - ability to anticipate reaction and convey information tactfully; ability to understand and bridge cross-border cultural differences
• Strategic and not reactive - think before action; ability to derive the actions from the issues and not reliant on only instructions given by the superior
• Analytical and good at breaking down problems
• Highly organized to effectively manage tasks and information

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.
By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.
PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower.
Please find Privacy Policy Agreement from the below link.
from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,
EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above. Please find the link below on MOM regulations:
you for your cooperation.
Tan Katrina Therese Yap
EA Registration No: R
Pasona Singapore Pte Ltd
1 FINLAYSON GREEN #09-02 SINGAPORE 049246
URL: License No:90C4069

Position: Technical Support Manager (Work based in Japan) (Job ID: 19706)

• Basic + Comms + VB

Job Description:

Our client is looking for an experienced, independent and passionate Technical Support Manager to team up with their Sales team to drive and support their Japan business and expand their phenomenal growth in the payment and fare collection business in the local market.

• Frontline interface with Japan customers for all product, quality and technical related topics
• Process information between customers and internal teams, organize and convey the information such that both parties can effectively understand and react to it
• Proactively add value as technical representative of the company by putting up recommendations or proposals on technical solutions that help to grow the business or improve our product quality and features
• Proactively think, strategize and propose solutions that can bridge the customer and the company when there are gaps in mutual expectations
• Drive the technical aspects of product presentation and promotion to customers with Sales and Business Development team members, including product demonstration and training
• Coordinate between customers and internal R&D teams for product development and evaluation
• Coordinate between customers and internal QA team for product quality issue resolution.
• Perform local verification in Japan for quality claims.

Job Requirements:

• At least 5 years in a hardware technical related role, such as technical support, field application, product development, product marketing
• Experience in NFC readers or payment terminals, or components and services related to these devices is highly preferred
• Experience in IoT devices and system is a big plus
• Academic background or good fundamentals in electronics and circuitry
• Business Level of English is required to liaise with English-speaking internal stakeholders in Singapore
• Business-level Japanese is required to liaise with Japanese-speaking internal and external stakeholders in Japan
• Experience working in a multicultural environment or in overseas is a plus
• Excellent communication skills – ability to anticipate reaction and convey information tactfully; ability to understand and bridge cross-border cultural differences
• Strategic and not reactive – think before action; ability to derive the actions from the issues and not reliant on only instructions given by the superior
• Analytical and good at breaking down problems
• Highly organized to effectively manage tasks and information

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower.

Please find Privacy Policy Agreement from the below link.

Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,

EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above. Please find the link below on MOM regulations:

Thank you for your cooperation.

Tan Katrina Therese Yap

EA Registration No: R25128964
Pasona Singapore Pte Ltd
1 FINLAYSON GREEN ＃09-02 SINGAPORE 049246
URL:

EA License No:90C4069

If you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun. We are looking for a **Technical Support Regional Manager** in Eaton's **Aerospace business** , based in **Singapore** . In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it's in our values, part of our vision, and our clearly defined aspirational goals.
**What you'll do:**
Eaton Aftermarket Group has an opening for a Technical Support Regional Manager to be located at the Eaton offices in Singapore, supporting our growing customer base in this region for Eaton's Aerospace Group. This role will require a deep working knowledge of Eaton's Aerospace products and the applications in which they are used; and, to have the ability to troubleshoot a component or systems, locate and analyze problems, and assist the customer with problem solving activities that lead to corrective action and customer satisfaction. This role will cover commercial and military products.
- Support Aftermarket goals, activities and strategies in accordance with the Aftermarket strategic plan.
- Conduct necessary follow-up both internally and with the customer to ensure customer satisfaction and to effect product/application improvements.
- Active role in identifying, developing and supporting RMU activity in the region
- Recommend appropriate design, manufacturing, application, or installation modifications as indicated by findings. Compile test, performance, and other applicable data to support recommendations.
- Instruct/train customer personnel on operation, function, repair and preventative maintenance of equipment and systems. Participate with customer in meetings to discuss and advise on service issues.
- Manage customer relations while continuously improving Eaton's reputation. This includes managing expectations and not "over-committing" to the customer.
- Be a knowledge holder in APAC region of Eaton products and systems, their design and performance characteristics, and how they are used in customer applications/systems to provide technical support to regional APAC sales team.
- Serve up customer problems/issues as potential sales opportunities for the sales organization to address (upgrade, retrofit, replacement refurbishment, new products, etc.)
- Single point for technical contact between the customers and product families (will be held accountable for timely feedback to the customer) - Military and Commercial
- Conduct regular Technical Coordination Meeting (TCM) on a quarterly basis with the customer.
- Serves as the APAC Customer Satisfaction Coordinator
o Systematically record and track survey (Airbus, Boeing and internal CSI) feedbacks and actions
o Be the point of contact for related matters and track the actions we have taken as well as follow up periodically with the relevant action owners for open items
o Reporting: Provide the update internally as well as per required by the survey administrators (Airbus/Boeing etc) in the appropriate reporting format(s)
- Support the 24-hour technical customer hotline
o TSRM will be responsible to man the hotline (within their time zone) to address and technical-related calls that the customer may place
- Escalate any issue to the relevant sites and provide response to the customers in a timely manner
**Qualifications:**
- Bachelor's degree or equivalent in technical curriculum
- Minimum 5+ years of field service operational knowledge with aerospace industry
**Skills:**
- Technical aptitude, analytical ability, seasoned knowledge of aircraft systems and customer needs/ requirements.
- Essential: In depth knowledge of the aerospace market and specifically the aftermarket business and the influences that affect this business segment. Desired: Experience working for an Airline in a technical support capacity.
- Strong relationship building skills in a culturally diverse environment.
- Proven ability to multi-task and handle several high priorities project concurrently while meeting tight deadlines.
- High level of motivation (self-starter)
- Results oriented, with excellent leadership and influence skills and proven ability to manage cross-functional teams in a matrix organisation
- Excellent verbal and written communication skills including technical.
- Ability to interact positively and effectively with personalities at the operational Product Family business level, senior Eaton management and customers at all levels
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

Join to apply for the Customer Support Manager role at Airbus Helicopters

Join to apply for the Customer Support Manager role at Airbus Helicopters

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Job Description:

• Coordinate support disciplines & experts, in order to bring a quick and adequate solution to customer needs in priority and/or exceptional cases.
• Set up and follow up any operational action plan to deal with customer concerns, complaints and/or dissatisfaction.
• Collect customer satisfaction, needs or expectations to relay the customer context for further use within Airbus Helicopters (AH).
• Build customer satisfaction and confidence to enable business growth.
  
  

Job Description:

The Customer Support Manager (CSM) is Customer’s focal point regarding Support & Services (S&S), accountable for customer satisfaction and driving continuous improvement to guarantee global services performance for the customer and increase fleet availability, covering the entirety of the customer’s fleet. In order to carry out this mission, the CSM will:

• Coordinate support disciplines & experts, in order to bring a quick and adequate solution to customer needs in priority and/or exceptional cases.
• Set up and follow up any operational action plan to deal with customer concerns, complaints and/or dissatisfaction.
• Collect customer satisfaction, needs or expectations to relay the customer context for further use within Airbus Helicopters (AH).
• Build customer satisfaction and confidence to enable business growth.
  
  

Job Responsibilities:

• Develop a customer strategy that is aligned with the Customer’s expectations and shared with the other members of the Front Office Team, followed in the Salesforce CRM database.
• Contribute to define key objectives of the Customer Satisfaction Roadmap in his/her customer portfolio.
• Develop and execute comprehensive customer support aligned with overall business objectives.
• Champion customer feedback within Airbus Helicopters, effectively communicating insights and recommendations to influence operational improvements.
• Organize regular meetings/visits with customers. Listen and exchange with customers to recover their priorities (e.g. fleet availability, spares delivery, focal point responsiveness, maintenance time) to define the customer strategy.
• Feedback and prioritize issues relating to operational performance. Report factual data and follow in the CRM Salesforce.
• Communicate S&S Discipline contents to the Customers on hot topics, performance, improvement initiatives, services catalog key changes, and recommendations for mutual benefit.
• Guide customers by helping them to understand our products and organization better, and improving the way we work with them.
• Collect customer feedback on S&S interactions since the last exchange, review progress on current action plan, recover customer perceptions on latest hot topics, recover customer needs and activity forecasts at strategic and operational level, followed in the CRM Salesforce.
• Understand the customer priority and/or exceptional issues that may occur and require immediate action through transverse management of S&S disciplines and ensure each of them respect their commitments through to resolution, followed in the CRM Salesforce.
• Being the customer’s preferred focal point for S&S, escalate if and where needed to secure the resolution of customer issues.
• Analyze activity levels related to Customer’s operations such as flight hours, parts consumptions, future trends and coordinate with functional specialists to provide further analysis and ensure key players provide essential reports.
• Assess the gap between observed performance and customer perception to support functional specialists in identifying potential process improvements, while respecting our internal financial constraints.
• Other duties reasonably determined from time to time by the Company.
  
  

Job Requirements:

• Bachelor Degree in Aerospace or Engineering or related
• More than 10 years of working experiences in aerospace industry, preferably relating to defence and security support & services
• Ability to understand and promote conceptual services
• Good working knowledge of Google suite, MS Office, CRM
• Strong communication skills, and written and spoken English.
• Good knowledge of Design and Maintenance & Repair Organization regulations
• Good knowledge of AH Products & Services
• Track record of leading process/ customer satisfaction improvement initiatives.
• Ability to lead cross-functional teams and manage multiple projects simultaneously.
• Good listener
• Proactive and highly customer minded oriented, able to work under time pressure
• Team player
• Excellent stakeholder management skills
• Strong business acumen
• Experience in transformation and continuous improvement
• Solid communication and interpersonal skills, with the ability to influence and collaborate effectively with stakeholders at all levels.
• Proven ability to translate complex technical concepts into clear, concise business language.
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
  
  

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Helicopters Southeast Asia Pte Ltd

Employment Type:

Permanent

Experience Level:

Professional

Job Family:

Customer Account and Service Management

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Aviation and Aerospace Component Manufacturing

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Join to apply for the Customer Support Manager role at VisionPower Semiconductor Manufacturing Company (VSMC)

Join to apply for the Customer Support Manager role at VisionPower Semiconductor Manufacturing Company (VSMC)

• Review and publish demand forecast on daily basis; identify and communicate to account managers on potential delayed orders.
• Consolidate and rationalize customers demand forecast into MSP
• Analyze the demand forecast for variance and opportunities
• Coordinate regular conference call with Corporate Supply Chain Team
• Monitor customer delivery performance; customer CLIP and CVP.
• Provide and clarify customer requirements in the event where delivery is impacted. Recommend actions to correct delivery delays and follow up with communications to customers.
• Responsible for the sales and delivery module of SAP; recommend system improvement to adapt to current business model
• Administration of virtual fab; implement customer requests and drive for on-line transactions.
• Evaluate and create improvements for better customer service.
• Support customer request for pull-in and upside flexibility in close consultation with account managers.
• Provide the hot lot allocation requirements
• Make recommendation to manufacturing/operation on cycle time target setting
  
  

Job Description

• Review and publish demand forecast on daily basis; identify and communicate to account managers on potential delayed orders.
• Consolidate and rationalize customers demand forecast into MSP
• Analyze the demand forecast for variance and opportunities
• Coordinate regular conference call with Corporate Supply Chain Team
• Monitor customer delivery performance; customer CLIP and CVP.
• Provide and clarify customer requirements in the event where delivery is impacted. Recommend actions to correct delivery delays and follow up with communications to customers.
• Responsible for the sales and delivery module of SAP; recommend system improvement to adapt to current business model
• Administration of virtual fab; implement customer requests and drive for on-line transactions.
• Evaluate and create improvements for better customer service.
• Support customer request for pull-in and upside flexibility in close consultation with account managers.
• Provide the hot lot allocation requirements
• Make recommendation to manufacturing/operation on cycle time target setting
  
  

Requirements

• Master/Bachelor Degree preferably major in Industrial Engineering or related discipline
• Manager : 6 - 10 years working experience in IC Fab or semiconductor related manufacturing environment
• Good knowledge of SAP/MES
• Good Interpersonal and communication skills
• Proven leadership skills
• Customer service oriented and responsive
• Good in statistics and numerical analysis

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Semiconductor Manufacturing

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Working hours: Monday to Friday, 9am-6pm

Responsibilities:

• Oversee daily operations of the Sales Support department, leading a team of 6-7 staff
• Build and maintain key customer relationships and gather market intelligence
• Coordinate with Customer Service, Operations and Finance departments to ensure customer requirements are met
• Develop and maintain relationships with overseas agents
• Collaborate closely with Management to identify and pursue opportunities for market expansion and growth
• Contribute ideas on process improvements and implementation of related improvements

Requirements:

• Minimum 10 years of experience in sales, sales support or customer service role within the freight forwarding or logistics industry
• Proven leadership and team management skills
• Strong problem-solving, communication and interpersonal skills
• Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities simultaneously

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Direct message the job poster from BOC Aviation

Reporting to the Senior Manager, IT (Delivery Lead), the successful candidate will be responsible for the following:

• Ensuring assigned applications are well managed with minimal downtime or disruption to the business users.
• Ensuring continuous enhancements and upgrades are aligned with technology roadmap of these applications.
• Managing enhancement and change request and ensuring internal processes are followed.
• Managing vendor performance ensuring Service Level Agreement (SLA) are met (where applicable), ensuring investments are monitored and optimized.
• Cultivating strong relationships with key stakeholders, including business leaders, IT teams, and external partners, to foster collaboration and transparency.
• Pro-actively engaging and building strong relationships with internal business stakeholders, external partners and technology solution providers.
• Gathering feedback from users and stakeholders to continuously improve applications and services.
• Evaluating business asks and needs, and translating them into detailed, unambiguous functional and non-functional requirements.
• Partnering with different IT stakeholders across infrastructure, compliance and cyber security to deliver system solutions.
• Identifying and proposing areas for improvement from process or system perspective throughout course of engagement with operations.
• Improving business efficiencies through the introduction of automation and value engineering.
• Supporting projects and activities led by Project team as subject matter expert.
• Challenging entrenched practices and processes and providing viable alternatives that can help the organization become more efficient and effective.
• Assisting with other tasks as assigned by the Senior Manager, IT (Delivery Lead), the Head of IT, and/ or the Chief Operating Officer.

Job Requirements:

• Bachelor's degree or higher in Information Technology, computer science, or related field.
• Minimum seven to 15 years' experience in IT applications support role preferably with at least five years’ experience in ERP systems.
• Experience in business requirements gathering and vendor management.
• Strong analytical and creative problem-solving skills.
• Organised and detail oriented with the ability to manage multiple tasks.
• Strong understanding of Information Technology Infrastructure Library (ITIL) process and best practices.
• Align with and demonstrate BOC Aviation Core Values, which are Integrity; Teamwork; Accountability; Agility; and Ambition.

Seniority level

• Seniority level Associate

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Airlines and Aviation

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Queenstown, Central Singapore Community Development Council, Singapore 5 days ago

Third-Party Security Risk Management, Consultant

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1 week ago Be among the first 25 applicants

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Company Description

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder

Company Description

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 19,000 trained professionals
• 350+ locations worldwide
• Fortune 500
• Globally unified systems
  
  

Job Description

Focus on developing and retaining business for District and Retentionaccounts by uncovering growth potential and building good relationship withcustomers.

Job Expectations & Key Responsibilities

• Dedicate yourself to the success of Expeditors' and the customer using ethical business practices, personal commitment, passion, sacrifice and an obsession with the fundamentals of running the business.
• Develop relationships beyond the main point of contact at all locations.
• Improve your personal knowledge of your customers' supply chain and industry, their financial objectives, and general business goals in order to continually offer value add services. Create a network diagram to support you on this endeavor.
• Initiate value add solutions based on Expeditors service offerings and technology.
• Establish systems requirements (such as EDI) to better improve our customer connectivity and overall customer service.
• Create and deliver effective customer business reviews with emphasis placed on how Expeditors can support customers with achieving their goals and initiatives.
• Establish and monitor performance standards according to agreed KPI's.
• Ensure customer expectations are clearly documented (through SharePoint or Customer SOP) and communicated effectively.
• Highlight and escalate customers at risk.
• Manage integrity of shipment and performance data.
• Ensure rates are kept up to date and communicated effectively to operations and customer either through customer SOP or SharePoint.
• Ensure customer is properly set up in CRM & Customer Account according to CHQ expectations.
• Document all meetings, opportunities and any other customer related information in CRM; and ensure data is accurate and consistent at all times.
• Achieve and maintain acceptable scoring of related KPI measurements including the engagement of corrective measures when applicable.
• Support the Accounts Receivable process of the customer internally within Expeditors.
• Take up additional tasks/ projects as required by CRDM to support the company's goal of business retention.
  
  

Qualifications

• University or equivalent business qualifications
• Minimum 3 years Expeditors' or industry experience
• Proven work experience in business retention
• Proficient in MS Office and CRM software
• Ability to communicate up and down management hierarchy with equal effectiveness
• Strong presentation skills
• Strong analytical skills
• Proven problem solving and interpersonal skills
• Charismatic with an ability to connect
  
  

Additional Information

ONLY THOSE CURRENTLY RESIDING IN SINGAPORE NEED TO APPLY

All your information will be kept confidential according to EEO guidelines.

Seniority level

• Seniority level Not Applicable

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Transportation, Logistics, Supply Chain and Storage

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"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 19,000 trained professionals
• 350+ locations worldwide
• Globally unified systems

Job Description

Focus on developing and retaining business for District and Retentionaccounts by uncovering growth potential and building good relationship withcustomers.

JOB EXPECTATIONS & KEY RESPONSIBILITIES

• Dedicate yourself to the success of Expeditors' and the customer using ethical business practices, personal commitment, passion, sacrifice and an obsession with the fundamentals of running the business.
• Develop relationships beyond the main point of contact at all locations.
• Improve your personal knowledge of your customers' supply chain and industry, their financial objectives, and general business goals in order to continually offer value add services. Create a network diagram to support you on this endeavor.
• Initiate value add solutions based on Expeditors service offerings and technology.
• Establish systems requirements (such as EDI) to better improve our customer connectivity and overall customer service.
• Create and deliver effective customer business reviews with emphasis placed on how Expeditors can support customers with achieving their goals and initiatives.
• Establish and monitor performance standards according to agreed KPI's.
• Ensure customer expectations are clearly documented (through SharePoint or Customer SOP) and communicated effectively.
• Highlight and escalate customers at risk.
• Manage integrity of shipment and performance data.
• Ensure rates are kept up to date and communicated effectively to operations and customer either through customer SOP or SharePoint.
• Ensure customer is properly set up in CRM & Customer Account according to CHQ expectations.
• Document all meetings, opportunities and any other customer related information in CRM; and ensure data is accurate and consistent at all times.
• Achieve and maintain acceptable scoring of related KPI measurements including the engagement of corrective measures when applicable.
• Support the Accounts Receivable process of the customer internally within Expeditors.
• Take up additional tasks/ projects as required by CRDM to support the company's goal of business retention.

Qualifications

• University or equivalent business qualifications
• Minimum 3 years Expeditors' or industry experience
• Proficient in MS Office and CRM software
• Ability to communicate up and down management hierarchy with equal effectiveness
• Strong analytical skills
• Proven problem solving and interpersonal skills
• Charismatic with an ability to connect

Additional Information

ONLY THOSE CURRENTLY RESIDING IN SINGAPORE NEED TO APPLY

All your information will be kept confidential according to EEO guidelines.

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