562 Technical Skills jobs in Singapore

• Provide exceptional 1st level technical support for network and Internet service applications via phone and email, adhering to strict SLAs.
• Act as the primary owner of user incidents and service requests, ensuring accurate logging, tracking, and timely resolution within our internal system.
• Proactively identify, assess, and document security risks, threats, and vulnerabilities in client networks and systems.
• Prioritize incidents based on predefined severity levels and execute appropriate escalation procedures to senior technical teams when necessary.

• Minimum Diploma in Information Technology, Engineering, or a related discipline.
• Foundational understanding of core networking concepts (TCP/IP, LAN, WAN) and Internet applications (Email, Web, DNS).
• Familiarity with Microsoft Windows Operating Systems and Mac OS environments.
• Fresh graduates are welcome. We provide comprehensive training for the right motivated individual.

• An excellent communicator with strong verbal and written English skills.
• A natural problem-solver who is meticulous and has a keen eye for detail.
• Independent and results-oriented, with the tenacity to thrive in a fast-paced environment.
• Possesses a genuine passion for customer service and a warm, engaging personality.

• Career Growth: Gain invaluable exposure to cutting-edge networking, cloud and cybersecurity technology.
• Make an Impact: Play a critical role in protecting the infrastructure of major organizations in Singapore.
• Learning & Development: We provide training to bridge your knowledge and set you up for success.
• Be Part of History: Join a pioneering company with a strong legacy and an exciting future.

Typical Duties:

1. Assist in configuring, installing and supporting your product suite and associated interfaces when required.
2. Work with customers to ensure contractual service expectations is exceeded.
3. Responsible for the entry, tracking and management of all incoming support calls.
4. Provide end-user training, QA and testing.
5. Be familiar with and adhere to the latest training and installation standards and procedures.
6. Take initiative to learn and familiarise yourself with new releases as they become available. Where applicable, liaise with subject matter experts in the regional office on client requests for product enhancements.
7. Where applicable, work directly with the development team to implement new solutions to the customers.
8. Provide pre-sales support to regional business partners, where necessary.
9. Required availability 24/7 for specific topics or urgencies on rotational basis.
10. Some travel to Asia Pacific region may be required.

Skill Requirements:

1. Adept with Windows 2022 Operating System, Windows 11 and Microsoft SQL Server is highly regarded
2. Customer focused; with a service mindset to work with clients with clarity, responsiveness and expertise, resulting in a high rate of client satisfaction and retention.
3. Excellent interpersonal and communication skills (written, verbal/presentation).
4. Self-driven individual with problem solving skills and self-direction. Able to react quickly and thrive in a dynamic and ambiguous environment.
5. Strong organisation skills with an attention to details.
6. Basic working knowledge of networks, PCs and troubleshooting installation issues is highly regarded.
7. Language Requirements:

• English (Written and Spoken)
• Asian Languages (Business Proficiency)

1. Minimum Diploma in Information Technology or related disciplines.
2. Personnel with no relevant experience are welcome to apply.

Responsibilities

• Support presales activities such as site surveys, client meetings, technical presentations, and system demonstrations.
• Provide technical consultation, system design, and solution proposals for sales/SAM teams across SEA projects.
• Ensure accuracy of system configurations and quotations for the SEA region.
• Deliver technical training to SEA sales and technical teams.
• Provide post-sales technical support to project managers/engineers when required.
• Assist with testing and commissioning (T&C) for SEA projects.
• Prepare and deliver professional customer training materials.
• Ensure service quality and compliance with organization's standards and policies.
• Participate in internal training to continually improve technical knowledge and skills.

Requirements

• Minimum 3 years of relevant experience in security, electronics, or small-scale electronic project implementation and commissioning, ideally in a multinational environment.
• Basic IT knowledge in security hardware, networks, and databases.
• Familiarity with security systems (access control, CCTV, alarm systems) is an advantage.
• Prior experience in technical presales is highly preferred.
• Strong communication, coordination, and problem-solving skills.
• Customer service-oriented with a proactive, fast-learning mindset.

We regret that only shortlisted candidates will be notified.

Interested applicants kindly click on "apply now" or send your updated resume to

Jayden Kua Jing Yu

Registration Number: R

EA License Number: 02C4944

People Profilers Pte Ltd, 20 Cecil St, #08-09, PLUS Building, Singapore

Job Description

• Involve in servicing and maintenance works, aftersales support
• Project scheduling and coordination
• Project testing and commissioning
• Conduct training to customers
• Provide assistance and support to Technical Manager

Requirements

• ITE Nitec / Higher Nitec or Polytechnic Diploma in Electrical, Electronics, Mechanical or other related Engineering field
• No working experience are welcome, on the job training provided
• Highly motivated individuals with willing to learn attitude
• Autocad drafting skills preferred but not mandatory
• Basic electrical, electronics knowledge
• Opportunities for overseas work trips and training trips

Highlights

• 5 day work week
• Performance Bonus & Annual Healthy Lifestyle Incentive
• Opportunities for career advancement in a specialised market

About Us

LGA Telecom Pte Ltd an established Infocomm Service Provider, since 1995 and an industry pioneer that has helped shape Singapore's Internet ecosystem. In the past two decades, LGA has been delivering resilient enterprise solutions that ensure un-interrupted business operations. Today LGA offers comprehensive managed security services and solutions that identify, alert and mitigate technological vulnerabilities, threats and potential breaches to the network and systems. Enterprises and government agencies rely and trust LGA for their security needs beyond connectivity.

The Opportunity

Join our dynamic Service Desk team as the first point of contact for our clients. This is more than just a support role; it's the frontline of our mission to ensure uninterrupted business operations. You will be empowered to solve problems, manage critical incidents, and build trust with every interaction. We invest in our people, and in return, you will gain hands-on experience with cutting-edge networking, cloud and security technologies that are shaping the future of the industry.

The Role : Technical Support / Service Desk Executive

Responsibilities:

• Provide exceptional 1st level technical support for network and Internet service applications via phone and email, adhering to strict SLAs.
• Act as the primary owner of user incidents and service requests, ensuring accurate logging, tracking, and timely resolution within our internal system.
• Proactively identify, assess, and document security risks, threats, and vulnerabilities in client networks and systems.
• Prioritize incidents based on predefined severity levels and execute appropriate escalation procedures to senior technical teams when necessary.

Requirements:

• Minimum Diploma in Information Technology, Engineering, or a related discipline.
• Foundational understanding of core networking concepts (TCP/IP, LAN, WAN) and Internet applications (Email, Web, DNS).
• Familiarity with Microsoft Windows Operating Systems and Mac OS environments.
• Fresh graduates are welcome. We provide comprehensive training for the right motivated individual.

Ideal Candidate Profile:

• An excellent communicator with strong verbal and written English skills.
• A natural problem-solver who is meticulous and has a keen eye for detail.
• Independent and results-oriented, with the tenacity to thrive in a fast-paced environment.
• Possesses a genuine passion for customer service and a warm, engaging personality.

Why Join LGA?

• Career Growth: Gain invaluable exposure to cutting-edge networking, cloud and cybersecurity technology.
• Make an Impact: Play a critical role in protecting the infrastructure of major organizations in Singapore.
• Learning & Development: We provide training to bridge your knowledge and set you up for success.
• Be Part of History: Join a pioneering company with a strong legacy and an exciting future.

Job Description

• Involve in servicing and maintenance works, aftersales support
• Project scheduling and coordination
• Project testing and commissioning
• Conduct training to customers
• Provide assistance and support to Technical Manager

Requirements

• ITE Nitec / Higher Nitec or Polytechnic Diploma in Electrical, Electronics, Mechanical or other related Engineering field
• No working experience are welcome, on the job training provided
• Highly motivated individuals with willing to learn attitude
• Autocad drafting skills preferred but not mandatory
• Basic electrical, electronics knowledge
• Opportunities for overseas work trips and training trips

Highlights

• 5 day work week
• Performance Bonus & Annual Healthy Lifestyle Incentive
• Opportunities for career advancement in a specialised market

• Provide exceptional 1st level technical support for network and Internet service applications via phone and email, adhering to strict SLAs.
• Act as the primary owner of user incidents and service requests, ensuring accurate logging, tracking, and timely resolution within our internal system.
• Proactively identify, assess, and document security risks, threats, and vulnerabilities in client networks and systems.
• Prioritize incidents based on predefined severity levels and execute appropriate escalation procedures to senior technical teams when necessary.

• Minimum Diploma in Information Technology, Engineering, or a related discipline.
• Foundational understanding of core networking concepts (TCP/IP, LAN, WAN) and Internet applications (Email, Web, DNS).
• Familiarity with Microsoft Windows Operating Systems and Mac OS environments.
• Fresh graduates are welcome. We provide comprehensive training for the right motivated individual.

• An excellent communicator with strong verbal and written English skills.
• A natural problem-solver who is meticulous and has a keen eye for detail.
• Independent and results-oriented, with the tenacity to thrive in a fast-paced environment.
• Possesses a genuine passion for customer service and a warm, engaging personality.

• Career Growth: Gain invaluable exposure to cutting-edge networking, cloud and cybersecurity technology.
• Make an Impact: Play a critical role in protecting the infrastructure of major organizations in Singapore.
• Learning & Development: We provide training to bridge your knowledge and set you up for success.
• Be Part of History: Join a pioneering company with a strong legacy and an exciting future.

Do you want to work in the biggest sovereign wealth fund in the world? Do you want to join a team that sits at the heart of the fund's core processes and pioneers the use of cloud technology and analytics to find the most efficient way of supporting our investments? Then we have the job for you!

• Responsible for the day-to-day support and maintenance of all employees related IT services and equipment in our Singapore office, providing on-site support for fifty users based in the Singapore office, and remote support for an additional 500 users located in international offices.
• Provide desk-side and remote troubleshooting and technical support for hardware, software, network connectivity, telephony, mobile/smart device, video conferencing, audio/visual setups, and peripheral issues
• Participate in Incident Management and Problem Management processes to resolve incidents and problem tickets in a timely manner and further perform root cause analysis
• Manage all hardware related tasks for Singapore office including inventory control, imaging, replacement, packing and shipping end-user devices, assisting in desk moves requiring light moving and handling of hardware

• A degree in a technical discipline or relevant experience as a substitute for formal education
• Extensive experience with Microsoft 365 cloud applications and related client applications
• Experience supporting and troubleshooting Microsoft Windows OS
• Knowledge in networking and cloud services in a Windows OS environment
• Knowledge of current IT trends and focus areas, including cyber security, phishing, collaboration, productivity

• Self-driven and proactive attitude with the ability to take ownership of issues and have a problem-solving mindset
• Collaborative mindset, build relationships across all levels in the organization and continuously improve our offered services
• International mindset, customer oriented and with an eagerness to learn
• Team player and willingness to grow as an individually and as a team
• Willingness to work in shifts and occasionally provide weekend and off-hours support as needed

Their core values of excellence, innovation, integrity, and team spirit underpin their culture and how they operate across all their offices. They collaborate and share information within the organisation which consists of 37 nationalities. Norges

Join to apply for the Technical Support Executive role at Cushman & Wakefield

Join to apply for the Technical Support Executive role at Cushman & Wakefield

Job Description Summary

Resolving incidents escalated from first line of support as well as the internal tech/genius bar and assist end users with technology adoption within an assigned market. Incident resolution must be done in alignment with internal incident, change, configuration, and project management processes while adhering to established Service Level Agreements.

Job Title

Technical Support Executive

Job Description Summary

Resolving incidents escalated from first line of support as well as the internal tech/genius bar and assist end users with technology adoption within an assigned market. Incident resolution must be done in alignment with internal incident, change, configuration, and project management processes while adhering to established Service Level Agreements.

Job Description

Responsible for but not exclusive to the following:

• Audio Visual equipment within the office space.
• PC break fix support for the business within market.
• Facilitation of onboarding and off-boarding.
• VoIP (MS Teams) support.
• Mobile phone/device support (IOS & Android).
• Asset management and procurement
• Vendor management
• Training end-users and assisting with the deployment of new technology.
• Manage data closet technology to agreed global standards.
• Assist remote support staff when additional resources are required.
• Maintain established service level agreements to meet customer expectations and quality standards.
• White Glove support for Company Executives.
• Provide after hours or weekend support during scheduled maintenance or emergencies.
• Working with various SMEs, engineering teams, vendors to provide onsite and in the moment, troubleshooting and hands on application of technical procedures.
  
  

• Daily work routines
• Provide break-fix support for local and remote offices.
• Responsible for conference room technology health checks, technical support, and training.
• Tech/Genius Bar support (when applicable).
• Perform coverage within an office or regional market.
• Perform support functions including setup of peripheral equipment, software installations, and configurations, wireless and LAN configurations, and resolve access issues and other incidents as required.
• Smart Hands support: working with various SMEs, Engineering Teams, Vendors to provide onsite and in the moment, troubleshooting and hands-on application of technical procedures.
• Engage with Project Leads and Engineering Team during scheduled projects including office moves, Infrastructure Refreshes and Software Updates.
• Providing documented input to keep knowledge-based articles and procedural documentation up to date.
• Provide proper ticket and incident management.
• Ensure onboarding, off-boarding, and asset management processes are followed.
• Request Management
• Provide proper ticket management to ensure requests are updated and resolved in a timely manner.
• Ensure incident ticket quality standards are met to facilitate escalation to Tier 3 and can be used for queries by end users concerning the status of Incidents, Service Requests, and Changes (RFC).
• Incident Management
• Provide proper ticket management to ensure incidents are up to date and resolved promptly to meet the defined Service Level Agreements.
• Provide accurate and clear resolution documentation within the incident ticket.
• Escalation of incidents to 3rd line support per guidelines established to support Service Level Agreements.
• Participate in creation and updates of ServiceNow knowledge articles detailing troubleshooting processes and procedures.
• Responsible for 2nd level point of escalation from Service Desk.
• Resolve incidents with software applications, network, and hardware and take appropriate actions to resolve issues while ensuring data/system integrity.
• Asset Management
• Assist the Asset Management Team on local procurement processes such as getting quotes from local vendors and obtain the necessary approval before issuing Purchase Order
• Assist Asset Management Team to manage local vendors
• Manage and update the IT Asset list via the Asset Capture in ServiceNow or Microsoft Intune
• Assist users with procurement of IT Devices and Telecommunications services such as Internet Fiber Broadband, Dongle and Mobile phones and billing matters if required.
• Problem Management
• Assist with trend and root cause analysis.
• Proactively identify and communicate problem trends found as part of incident resolution.
• Technology Enablement
• Complete in-house training on new technologies, services, processes, and policies as they are released.
• Conduct information sessions aimed to promote end user adoption of technology products and services.
• Educate end-users on problem resolutions to minimize repeat requests and provide timely follow-up.
• Project Work
• Participate in or provide feedback to project testing stages.
• Support projects as required for supported sites.
  

• Diploma or equivalent experience; related computing field preferred.
• 3+ years of technical experience in a corporate environment (multi-state,10,000+ employee base corporate environment is preferred).
• Knowledge of IT processes, general controls, project management, and system development life cycles.
• ITIL Foundation certification or knowledge is a plus.
• Industry-related technical certificates are a plus or any similar combination of education and experience.
• Excellent Soft Skills including:
• Customer service, including written and verbal communication.
• Conflict resolution.
• Strong analytical and problem-solving skills.
• Strong interpersonal skills required to interact with end user clients and team members across the organization.
• Time management skills, to balance and prioritize work.
• Ability to work independently and as part of a team.
• Proficient with Windows OS.
• Proficient with MS Office 365, including MS Teams.
• Knowledge of enterprise ticketing systems (ServiceNow or similar is a plus).
• Active Directory, Intune and Azure fundamentals.
• Familiar with remote support tools.
• Mac experience is a plus.
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Business Development and Sales

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