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Institution: Tan Tock Seng Hospital

Family Group: Ancillary

JOB SUMMARY
TTSH SIMTAC (Simulation and Integrated Medical Training Advancement Centre) supports and facilitate Simulation Based Healthcare Education (SBHE) in NHG. It aims to enhance experiential learning for healthcare professionals and to develop clinical capabilities for continuous improvements in patient care.
You will involve in preparations and housekeeping, run operations of all simulation related equipment, computerized devices and environmental facilities used in SIMTAC organized training courses.
You will be responsible for all the preventive and breakdown maintenance of these equipment, medical devices and environmental facilities, get involved in the implementation and maintenance of specialized software and hardware used for simulation training.
You will conduct training courses in the use of simulation equipment for course directors and clinical instructors and provide assistance and support in resolving technical issues that the trainees and trainers may face.
You will work closely with internal and external stakeholders to continuously support of department operations and services, improvement and strengthening of the department operations and processes, to facilitate data organization and seamless information exchange.

MAIN DUTIES AND RESPONSIBILITIES

SPECIFIC

• Work with team members, course directors and clinical instructors to prepare the simulation equipment and environment for courses. This includes programming of training scenarios into simulators and to assist in operations of these simulators during courses in accordance to SIMTAC policies, managing the simulation system during the debrief session of each course, and the overall management of the training environment.
• Work closely with the Information Technology / Audio Visual (IT/AV) Specialist to continually improve on the inter-phasing among the simulation equipment, simulation environment and audio-visual system.
• Provide application and maintenance support for existing systems which include investigating, troubleshooting, analyzing and solving application errors to effect knowledgeable use of the application systems.
• Work closely with SIMTAC team members to facilitate, support, issues solving and housekeeping during and after actual runs of training courses, inclusive of weekend runs.
• Be involved in documentation, making sure that information is up-to-date, stored securely and easily retrieved for reference, for example training attendance records, training facilities utilization records.
• Work with the supervisor, internal and external stakeholders, to identify and resolve concerns and issues arise within the department.
• Be proactive and work towards streaming and optimization of the department work processes, to facilitate the transition of the work processes that leverage on IT.
• Involve and be responsible for day-to-day operations, as assigned by the supervisor or Head of Department.

GENERAL

• Perform duties as requested by the supervisor or Head of Department.
• Provide prompt feedback to the supervisor in anticipation of work related concerns and issues.

JOB REQUIREMENTS

• Diploma in Engineering or equivalent with minimum 2 years of relevant experience.
• Knowledge in healthcare experiences involving simulation training and familiarity with audio-visual equipment would be an added advantage.
• Possess the ability to manage datasets and generate reports.
• Proficiency in Microsoft office in particular Word, Excel and Powerpoint
• Good written and verbal communication skill.
• Ability to multi-task, organize and establish priorities, and perform under pressures.
• Pro-active, self-motivated and work independently.
• Team player with flexible and willing attitude.

• Troubleshoot hardware and software issues via on-site visits or remote access.
• Monitor and update IT support tickets, ensuring timely communication and resolution.
• Escalate unresolved issues to relevant technical teams and follow up with users.
• Maintain and update the IT asset inventory.
• Assist with staff onboarding/offboarding, including account creation, device setup, and basic IT training.
• Help configure and maintain VPN access, LAN/Wi-Fi networks, and shared printers.
• Perform PC imaging, installation, migration, and configuration tasks.
• Support meeting room setup, including AV equipment monitoring and maintenance.
• Install, configure, and maintain desktops, laptops, printers, and other IT hardware.

• Candidate must possess either NITEC/Diploma/in IT or equivalent studies.
• 1-2 years' experience in relevant role in the following will be added value.
• Experience and knowledgeable on MS office, Windows OS, macOS & M365 etc.
• Understanding of basic LAN/WAN and Active Directory is beneficial.
• Ability to travel to the client's location or provide support via remote access when needed.
• Strong problem-solving skills and a customer service-oriented mindset.
• Good communication and interpersonal skills.
• Able to work independently and as part of a team.

• On-the-job training and mentorship from experienced IT professionals.
• Exposure to a wide range of IT tools, systems, and support practices.
• A collaborative and supportive workplace culture.

• Recent experience in working with Java J2EE applications
• Experience in application support role for min 1 years for support or Developers willing to learn with good knowledge of Java, Unix, SQL
• Experience in programming languages such as JAVA/J2EE.
• Experience in Unix commands , SQL queries
• Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell
• Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus
• Exposure to banking industry is a plus
• Dynamic individual with thirst to learn
• Strong team player with excellent inter-personal skills
• Ownership oriented and ability to meet SLAs with no compromise on the quality of the work

• Must have Diploma/Degree in IT or Computer Science
• Must have IT background and intermediate knowledge and hands on experiences with SQL and Linux
• Need to have eagerness to learn and perform with commitment

1. Shift Timing
   1. Morning shift 6am to 3pm
   2. General shift 9am to 6pm.
   3. Afternoon shift 2pm to 11pm
   4. Night shift 10pm to 7am.
2. Need to support including night shift, weekends and public holidays

Be part of a company that champions service excellence, sustainability, and innovation. With over 30 years of industry experience and a strong culture grounded in integrity and proven best practices, we're committed to creating an environment where you are empowered to grow, take initiative, and make a real impact.

We are looking for a motivated Technical Support to join our team. In this hands-on role you'll be the first point of contact for end-user technical support, assisting in maintaining the company's IT infrastructure and ensuring smooth day-to-day operations. This is a great opportunity for someone looking to build a career in IT with exposure to a variety of technologies and real-world troubleshooting experience.

• Troubleshoot hardware and software issues via on-site visits or remote access.
• Monitor and update IT support tickets, ensuring timely communication and resolution.
• Escalate unresolved issues to relevant technical teams and follow up with users.
• Maintain and update the IT asset inventory.
• Assist with staff onboarding/offboarding, including account creation, device setup, and basic IT training.
• Help configure and maintain VPN access, LAN/Wi-Fi networks, and shared printers.
• Perform PC imaging, installation, migration, and configuration tasks.
• Support meeting room setup, including AV equipment monitoring and maintenance.
• Install, configure, and maintain desktops, laptops, printers, and other IT hardware.

• Candidate must possess either NITEC/Diploma/in IT or equivalent studies.
• 1-2 years' experience in relevant role in the following will be added value.
• Experience and knowledgeable on MS office, Windows OS, macOS & M365 etc.
• Understanding of basic LAN/WAN and Active Directory is beneficial.
• Ability to travel to the client's location or provide support via remote access when needed.
• Strong problem-solving skills and a customer service-oriented mindset.
• Good communication and interpersonal skills.
• Able to work independently and as part of a team.

• On-the-job training and mentorship from experienced IT professionals.
• Exposure to a wide range of IT tools, systems, and support practices.
• A collaborative and supportive workplace culture.

*Only shortlisted applicants will be notified. Salary will be commensurate with experience and ability to perform.

About Company

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

Job description

We are hiring for our Banking client.

Work Location – Changi Business Park

Mandatory Skills

• Recent experience in working with Java J2EE applications
• Experience in application support role for min 1 years for support or Developers willing to learn with good knowledge of Java, Unix, SQL
• Experience in programming languages such as JAVA/J2EE.
• Experience in Unix commands , SQL queries
• Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell
• Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus
• Exposure to banking industry is a plus
• Dynamic individual with thirst to learn
• Strong team player with excellent inter-personal skills
• Ownership oriented and ability to meet SLAs with no compromise on the quality of the work

Requirements

• Must have Diploma/Degree in IT or Computer Science
• Must have IT background and intermediate knowledge and hands on experiences with SQL and Linux
• Need to have eagerness to learn and perform with commitment

Preferred Skills --- Intermediate knowledge and hands-on experiences in SQL and Linux

Kindly take note of the following details for shift work

1. Shift Timing
   
   1. Morning shift 6am to 3pm
   2. General shift 9am to 6pm.
   3. Afternoon shift 2pm to 11pm
   4. Night shift 10pm to 7am.
2. Need to support including night shift, weekends and public holidays

WHAT'S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online.

Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Nitesh

Avensys Consulting Pte Ltd

EA License: 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

(Job ID: 994105)

Responsibilities:

Technical Support (40%)

• Build strong customer relationships and resolve technical issues effectively.
• Provide technical advice, reports, and support based on monitoring data.
• Analyze system performance and recommend improvements.
• Assist with aftermarket sales opportunities.

Maintenance Coordination (40%)

• Plan and support both scheduled and emergency maintenance activities.
• Liaise with internal teams and vendors to ensure smooth maintenance execution.
• Travel to sites for hands-on technical advisory support.

Troubleshooting and Root Cause Analysis (20%)

• Provide urgent on-site troubleshooting during plant emergencies.
• Lead root cause investigations and provide clear technical reports.
• Collaborate with engineering teams to resolve issues.

Requirements:

• Diploma/Degree in a relevant engineering or technical field
• 5 - 8 years of experience with turbines or large rotating machinery
• Strong customer-facing experience and hands-on troubleshooting skills
• Able to travel overseas if required
• Familiarity with turbine systems, generators, control systems is a plus

To apply, kindly send your updated resume to

We are regret that only shortlisted candidate will be notified.

However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:

EA Licence No.: 07C5771

EA Personnel Reg. No.: R24122504

EA Personnel Name: Edmund Ting Chao Siong

Want to be part of a fun and exciting team in one of the fastest growing IT companies in Singapore? Xtremax is an established IT company that provides IT services such as website development and design to government agencies and private companies to help them transform their digital experience. We are expanding and actively looking for an experienced and highly motivated individual for the Technical Support role.

Responsibilities:

• Provide customer support by answering phone and email enquiries
• Primary investigation, information gathering before escalating to internal team for further diagnosis
• Manage operational issues/risks in a timely manner; escalating when necessary
• Keep track of service requests to meet service KPIs
• Follow standard operating procedures, and respond professionally
• Communicate effectively between customers and development team on escalated issues
• Understanding of issues raised by customer
• Good sense of ownership to customers’ reported issues and track them through resolution and bring to closure of ticket raised
• Serve as a key point of contact based on agencies assigned
• Cross functional collaboration: You are required to work with different teams within our organisation to meet the needs of our business.
• Escalate critical issues / roadblocks to the Technical Support Team Lead

• Minimum polytechnic diploma in IT, computer engineering, or relevant experience
• Preferably have knowledge in cloud services (eg. Microsoft 365, Amazon Web Services, Microsoft Azure, Google Cloud)
• Preferably have knowledge in ticketing system (JIRA)
• Good interpersonal and communication skills
• Strong analytical and problem solving/troubleshooting skills
• Strong interest in technology
• Ability to communicate highly technical information to both technical and non-technical customer audience
• Ability to work independently and as a team in a dynamic environment

By submitting your resume/CV, you consent and agree to allow the information provided to be used and processed by or on behalf of Xtremax Pte Ltd for purposes related to your registration of interest in current or future employment with us and for the processing of your application for employment.

You also represent to us that you have obtained the consent of your referees when you disclose to us their personal data for the purpose of conducting reference checks.

The personal data held by us relating to your application will be kept strictly confidential and in accordance with the PDPA. You may also refer to our Privacy Policy for more details here:

We regret to inform you that should you not consent to providing the necessary data required for us to process your application, your application will be considered void.

Apply for this job

Want to be part of a fun and exciting team in one of the fastest growing IT companies in Singapore? Xtremax is an established IT company that provides IT services such as website development and design to government agencies and private companies to help them transform their digital experience. We are expanding and actively looking for an experienced and highly motivated individual for the Technical Support role.

Responsibility:

• Provide customer support by answering phone and email enquiries
• Primary investigation, information gathering before escalating to internal team for further diagnosis
• Manage operational issues/risks in a timely manner; escalating when necessary
• Keep track of service requests to meet service KPIs
• Follow standard operating procedures, and respond professionally
• Communicate effectively between customers and development team on escalated issues
• Understanding of issues raised by customer
• Good sense of ownership to customers' reported issues and track them through resolution and bring to closure of ticket raised
• Serve as a key point of contact based on agencies assigned
• Cross functional collaboration: You are required to work with different teams within our organisation to meet the needs of our business.
• Escalate critical issues / roadblocks to the Technical Support Team Lead
  
  

• Minimum polytechnic diploma in IT, computer engineering, or relevant experience
• Preferably have knowledge in cloud services (eg. Microsoft 365, Amazon Web Services, Microsoft Azure, Google Cloud)
• Preferably have knowledge in ticketing system (JIRA)
• Good interpersonal and communication skills
• Strong analytical and problem solving/troubleshooting skills
• Strong interest in technology
• Ability to communicate highly technical information to both technical and non-technical customer audience
• Ability to work independently and as a team in a dynamic environment
  
  

• Seniority level Entry level

• Employment type Contract

• Job function Information Technology
• Industries IT Services and IT Consulting

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About Epos

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions) EPOS, part of its global merchant payment services Antom, is a leading Point-of-Sale (POS) digital solutions provider based in Singapore.

Supporting Ant International's mission to empower SMEs, EPOS will leverage Antom's digital capabilities as the organisation's central hub to serve regional small and medium sized businesses with integrated O2O solutions.

With a growing presence across Singapore, Malaysia and Vietnam, we're continuing to look for passionate individuals to join our diverse and driven teams.

As we expand across Asia, to create meaningful, small yet powerful changes for businesses around the world together.

EPOS is looking for aTechnical Support Specialist to join our Client Solutions team and play a vital role in ensuring a stable and seamless experience for our users. In this client-facing role, you’ll serve as the first line of technical support and deployment for our products such as POS, payment terminals (EDC), notification soundboxes, and related services.

You’ll be the go-to person for diagnosing issues, delivering exceptional support, and collaborating with internal teams to resolve more complex problems. If you enjoy solving real-world technical challenges, supporting end-users, and improving support processes, this role is for you.

Frontline Technical Support & Troubleshooting

• Act as the primary point of contact for client inquiries and technical issues via phone, email, chat, or remote access tools.
• Provide timely troubleshooting for a wide range of hardware and software issues related to payment devices, such as EDC terminals and soundboxes.
• Assist clients with device installation, activation, and configuration during onboarding.
  
  

Issue Management & Escalation

• Accurately log and manage support tickets using platforms like Zendesk or Jira, ensuring all issues are tracked and resolved effectively.
• Escalate complex or unresolved issues to Tier 2 or engineering teams, while maintaining ownership of communication with the client.
• Collaborate cross-functionally with product, engineering, and operations teams to drive issue resolution and improve support workflows.
  
  

Documentation & Process Improvement

• Contribute to and maintain an up-to-date knowledge base, FAQs, and internal documentation to help scale support and improve user experience.
• Gather and report customer feedback to internal teams to support continuous product and service improvements.
• Proactively identify recurring issues or improvement areas in support processes and suggest actionable solutions.
  

Miscellaneous and Administrative

• Support and assist with internal office technical needs, including basic maintenance.

• Proficient in English and Fluency in Mandarin is preferred.
• You have 1–2 years of experience in a technical support or client-facing IT role.
• You have worked in the Payments, FinTech, or a closely related industry (this is essential).
• You're familiar with EDC terminals, POS systems, or merchant-side payment hardware.
• You have strong analytical and problem-solving skills, and can troubleshoot independently.
• You’re a great communicator, both verbally and in writing, and can explain technical concepts in a simple, clear manner.
• You’re organized, resilient, and able to manage multiple priorities in a fast-paced environment.
• You are customer-first in your approach and thrive on helping others succeed.