1,055 Technical Program Manager jobs in Singapore

Technical Program Manager

Meta

Posted 26 days ago

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Job Description

**Summary:**
The Meta Technical Program Management (TPM) community is pioneering technologies to bring people (and businesses) closer together at a global scale. Product TPMs work at the cross-section between technical execution and business strategy and are expected to partner closely with Engineering and Product teams. Being a TPM at Meta means driving impact by delivering measurable results across a wide range of areas. You'll be responsible for defining and guiding high-level goals and roadmaps, monitoring and communicating progress, and defining functional requirements for new products and features. It also means having a technical background, understanding system architecture, and the experience to effectively collaborate across functions and organizations to deliver impact.You will be leading technical strategy and execution on the company-wide platforms and services that are used across Facebook, WhatsApp, Instagram, and Messenger. Teams span across Ads, Business Integrity, Monetization, Commerce, Business Messaging, Privacy, Social Impact, Central Integrity, Growth, Central Metrics, Internationalization, Facebook Home, Marketplace, Watch, Groups, Stories, Search, Product Foundation, Instagram and more. This posting represents different full-time roles across the company.
**Required Skills:**
Technical Program Manager Responsibilities:
1. Develop and manage end-to-end technical product solutions and ensure on-time delivery
2. Manage and own cross-functional products and programs execution in a matrix organization
3. Drive and influence technical and product strategy, proactively identify risks and develop mitigation strategies, align on priorities, and set direction for a broadly cross-functional area
4. Help define the roadmap and long-term strategy of the teams that you are working with
5. Design measurements to track impact and drive internal process improvements
6. Communicate the technology, requirements, goals and milestones of your team
7. Collaboratively define the direction for building Meta-scale, state-of-the-art, global products
8. Develop and manage end-to-end project plans to ensure on-time delivery, provide day-to-day coordination, and quality assurance for tasks
9. Move fast in a flat organization by working in concert with technical program managers, product managers and engineers across Meta to establish a shared vision for improving execution and building solutions
10. Ongoing communication of planning, project status, issues and risks in a timely fashion to stakeholders
11. Help drive product decisions to align with higher company initiative
12. Establish shared goals with product teams across the company to build alignment across multiple cross-functional teams and to build and scale products for Meta
**Minimum Qualifications:**
Minimum Qualifications:
13. B.S. in Computer Science or a related technical discipline, or equivalent experience
14. Experience driving and delivering complex tech programs or products from inception to delivery
15. Experience defining direction and identifying new opportunities for impact amongst products, platforms and programs
16. Knowledge of user needs, gathering requirements, and defining scope
17. Experience operating across multiple teams and functions, demonstrated critical thinking, and thought leadership
18. Communication experience at executive level and experience influencing leadership and technical management teams to develop systems, solutions, and products
19. Organizational, coordination and multi-tasking experience
20. Analytical and problem-solving experience with large-scale systems
21. Experience establishing work relationships across multi-disciplinary teams and multiple partners in different time zones
22. Experience working with product teams to build and deliver end-to-end customer focused products with technical knowledge of the underlying platforms and technologies
**Industry:** Internet
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Technical Program Manager

Singapore, Singapore AKRIBIS SYSTEMS PTE. LTD.

Posted today

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Job Description

Roles & Responsibilities

Department Overview:

We are seeking a highly motivated and skilled Technical Program Manager specializing in System Integration and Equipment to join our dynamic project team. The Technical Program Manager (TPM) will be responsible for managing the technical relationship and program deliverables for Key Account Customer(s). This role involves overseeing all aspects of program management, from new product introductions to engineering changes, ensuring alignment with Key Account Customer(s)' specifications and timelines. The TPM will collaborate closely with cross-functional teams, drive continuous improvement, and serve as the primary liaison between Akribis Systems and Key Account Customer(s) to ensure successful project delivery and high customer satisfaction.

Roles & Responsibilities:

Program Management and Customer Interface

Act as the main point of contact for Key Account Customer(s), managing all technical communications, status updates, and program-related inquiries.Define project scope, objectives, and success metrics in close collaboration and align cross-functional teams within Akribis Systems to meet these objectives.Develop, track, and manage detailed project plans, timelines, and milestones, ensuring transparency and accountability throughout the project lifecycle.

New Product Introduction (NPI)

Lead new product introduction projects, coordinating closely with engineering, production, quality assurance, and supply chain teams to ensure on-time and on-spec delivery.Collaborate on design specifications and performance requirements, ensuring that Akribis meets the technical and operational needs of the customer.Identify and mitigate project risks, ensuring potential issues are proactively addressed to minimize impact on project timelines and quality.

Engineering Change Management (ECM)

Oversee engineering change management (ECM) processes for Key Account Customer(s)' projects, ensuring all modifications are smoothly integrated and communicated to relevant stakeholders. Coordinate with production, quality, and supply chain teams to ensure seamless implementation of engineering changes and compliance with customer requirements.Document and track engineering changes, ensuring alignment with both Akribis's standards and Key Account Customer(s)'s requirements.

Technical Alignment and Decision Making

Facilitate technical discussions between Akribis and Key Account Customer(s), ensuring all stakeholders understand project requirements.

Qualifications

  • Bachelor's degree in Engineering, Program Management, or a related technical field;
  • Minimum of 5 years in technical program management, project management, or engineering, preferably within semiconductor or precision engineering industries.

Program and Project Management

Led and managed multiple complex technical programs, overseeing project planning, resource allocation, budgeting, and timeline tracking.Developed and maintained project roadmaps and schedules, ensuring alignment with customer requirements and internal goals.Implemented Agile and Lean methodologies to streamline project workflows, reduce waste, and improve efficiency across cross-functional teams.

Customer Relationship Management

Served as the primary point of contact for key accounts, building strong, trust-based relationships with customers to understand and address goals.

Skillset(s) Requirement:

Technical Skills:

Strong understanding of project management methodologies (Agile, Waterfall) and proficiency in ERP/PLM systems.Experience managing complex technical programs, including new product introductions and engineering change management.Familiarity with technical drawings, engineering specifications, and quality control standards.

Customer Management Skills:

Demonstrated experience building and managing key customer relationships, with a focus on aligning deliverables to customer expectations.Analytical Skills: Strong problem-solving skills, with the ability to analyze program performance data and drive continuous improvement.

Communication Skills:

Excellent verbal and written communication skills to interact effectively with cross-functional teams and customers.

Organizational Skills:

Strong organizational skills, with a proven ability to prioritize and manage multiple projects simultaneously. Preferred Skills and CompetenciesPMP or Program Management certification is a plus.Experience in Lean, Six Sigma, or other continuous improvement methodologies.Familiarity with the semiconductor industry and engineering change management processes.Proficiency in project management software (e.g., SmartSheet,Microsoft Project, Jira) and ERP systems (e.g., SAP).

Tell employers what skills you have

Change Management
Semiconductor Industry
Agile
Transparency
Project Planning
Program Management
Project Management
JIRA
Quality Engineering
TPM
Project Delivery
Lean Six Sigma
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Technical Program Manager

555851 $8000 Monthly AKRIBIS SYSTEMS PTE. LTD.

Posted 13 days ago

Job Viewed

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Job Description

Department Overview:

We are seeking a highly motivated and skilled Technical Program Manager specializing in System Integration and Equipment to join our dynamic project team. The Technical Program Manager (TPM) will be responsible for managing the technical relationship and program deliverables for Key Account Customer(s). This role involves overseeing all aspects of program management, from new product introductions to engineering changes, ensuring alignment with Key Account Customer(s)' specifications and timelines. The TPM will collaborate closely with cross-functional teams, drive continuous improvement, and serve as the primary liaison between Akribis Systems and Key Account Customer(s) to ensure successful project delivery and high customer satisfaction.


Roles & Responsibilities:

Program Management and Customer Interface

Act as the main point of contact for Key Account Customer(s), managing all technical communications, status updates, and program-related inquiries.Define project scope, objectives, and success metrics in close collaboration and align cross-functional teams within Akribis Systems to meet these objectives.Develop, track, and manage detailed project plans, timelines, and milestones, ensuring transparency and accountability throughout the project lifecycle.


New Product Introduction (NPI)

Lead new product introduction projects, coordinating closely with engineering, production, quality assurance, and supply chain teams to ensure on-time and on-spec delivery.Collaborate on design specifications and performance requirements, ensuring that Akribis meets the technical and operational needs of the customer.Identify and mitigate project risks, ensuring potential issues are proactively addressed to minimize impact on project timelines and quality.


Engineering Change Management (ECM)

Oversee engineering change management (ECM) processes for Key Account Customer(s)' projects, ensuring all modifications are smoothly integrated and communicated to relevant stakeholders. Coordinate with production, quality, and supply chain teams to ensure seamless implementation of engineering changes and compliance with customer requirements.Document and track engineering changes, ensuring alignment with both Akribis’s standards and Key Account Customer(s)’s requirements.


Technical Alignment and Decision Making

Facilitate technical discussions between Akribis and Key Account Customer(s), ensuring all stakeholders understand project requirements.


Qualifications

  • Bachelor’s degree in Engineering, Program Management, or a related technical field;
  • Minimum of 5 years in technical program management, project management, or engineering, preferably within semiconductor or precision engineering industries.

Program and Project Management

Led and managed multiple complex technical programs, overseeing project planning, resource allocation, budgeting, and timeline tracking.Developed and maintained project roadmaps and schedules, ensuring alignment with customer requirements and internal goals.Implemented Agile and Lean methodologies to streamline project workflows, reduce waste, and improve efficiency across cross-functional teams.


Customer Relationship Management

Served as the primary point of contact for key accounts, building strong, trust-based relationships with customers to understand and address goals.


Skillset(s) Requirement:

Technical Skills:

Strong understanding of project management methodologies (Agile, Waterfall) and proficiency in ERP/PLM systems.Experience managing complex technical programs, including new product introductions and engineering change management.Familiarity with technical drawings, engineering specifications, and quality control standards.


Customer Management Skills:

Demonstrated experience building and managing key customer relationships, with a focus on aligning deliverables to customer expectations.Analytical Skills: Strong problem-solving skills, with the ability to analyze program performance data and drive continuous improvement.


Communication Skills:

Excellent verbal and written communication skills to interact effectively with cross-functional teams and customers.


Organizational Skills:

Strong organizational skills, with a proven ability to prioritize and manage multiple projects simultaneously. Preferred Skills and CompetenciesPMP or Program Management certification is a plus.Experience in Lean, Six Sigma, or other continuous improvement methodologies.Familiarity with the semiconductor industry and engineering change management processes.Proficiency in project management software (e.g., SmartSheet,Microsoft Project, Jira) and ERP systems (e.g., SAP).




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Technical Program Manager (Product Delivery)

Singapore, Singapore Floenergy

Posted 13 days ago

Job Viewed

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Job Description

We are looking for an experienced Technical ProgramManager (TPM) to oversee our company’s core product development team that drives our product across multiple countries and offerings. Bring your ideas—the wilder and the crazier, the better — and establish Flo as the go-to renewable electricity retailer in Singapore and Australia.

About Flo

Hi, we’re Flo, and we are on a mission to switch as many people and businesses as possible to clean, renewable energy.

We do that by making clean energy as cheap as conventional energy, investing in smart technology to reduce our operating costs and passing the savings to our members. And yes, it's not impossible.

We are pushing boundaries and breaking conventions of the traditional electricity retailer. To do so, we are looking for like-minded people who share our passion for technology and sustainability. You might be the one we are looking for!

Find out more about us on

What you will be doing:

  • Create and maintain the delivery strategy for a broad portfolio of tech teams, along with the respective Tech and Product leaders.

  • Define the way of driving these programs and processes and constantly find ways of improving them in a data driven manner.

  • Developing and implementing policies, procedures, and processes to improve operations and increase efficiency and productivity.

  • Communicate cross-functionally across various teams, organizations and internal and external stakeholders to drive engineering efforts.

  • Lead the team's innovation efforts, bring in new ideas and technologies.

  • Identify and manage the risks associated with projects and programs to achieve project success.

  • Manage multiple concurrent projects and work with a number of resources within a matrix environment.

  • Lead Agile/Scrum teams and coach tech/product leaders

  • Prepare the project schedule, define the milestones, track and report progress

  • Work with the Engineers, Design, Data, QA and product teams to make sure there are no Blockers for the project delivery.

    You will be a good candidate if you are:

    • Proven track record and at least 6 years of technical program management experience in a technology company and experience in leading complex and high scale projects end-end in an agile environment.

    • Analytical skills, be able to independently query data and derive insights from databases & dashboards to be able to bring accountability and visibility across the organization.

    • You’re interested in how technology can improve the environments people live in and proactively propose new products-features / ideas to help the people.

    • Superior organizational, ownership, leadership and communication skills.

    • You’re a collaborative person that believes in the Agile principles and how they can help empowered teams deliver the best software

    • Possess a strong understanding of security best practices, infrastructure provisioning, authentication, and access management using cloud providers like AWS.

    • Have a proactive and collaborative approach to working with diverse technical and non-technical teams.

    • Show an aptitude for staying current with the latest developments and trends in the renewable energy industry and across the tech stack.

      Culture and benefits:

      • Get involved in product development from the ground up to chart the future of Flo.

      • Work in an open-minded, and dynamic environment with a talented team.

      • Budget and time to take on professional development courses and team outings.

      • Enjoy an attractive compensation package, generous time-off and work-life balance.

        Equal Opportunity Employer Statement

        We are committed to building diverse teams and creating an inclusive workplace that enables all our employees to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation. We are dedicated to creating a work environment where everyone is treated with respect and dignity, and where all employees have the opportunity to reach their full potential. We believe each individual's uniqueness is invaluable and helps make our company better.

        Join a fast-growing electricity retailer that's making renewable energy accessible for all

        We are looking for growth-minded people who share our values and beliefs. We would love to hear from you, even if you feel unsure about meeting every requirement listed above.

        Join us as our new Technical Program Manager!

#J-18808-Ljbffr
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Senior Technical Program manager- OCI

Oracle

Posted 13 days ago

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Job Description

**Job Description**
Oracle Cloud Infrastructure (OCI) is the next generation cloud service built from the ground up for the most demanding application requirements with diverse performance, reliability, and governance requirements for a variety of customer use cases. OCI has focused on security, reliability, scalability and flexibility to support existing and future enterprise level large and complex deployments while beating industry performance and pricing standards. We are rapidly expanding our cloud region footprint and continuously building innovative solutions for our worldwide government and public sector customers.
The Oracle Cloud Infrastructure (OCI) Sovereign product delivery team is focused on the business planning, program management and unique engineering needs to deliver on cloud products tailored for the to our customers in the public and private domain, both domestic and international. We are seeking a Technical Program Manager to help deliver value to government clients through cloud solutions that leverage Oracle technologies. The ideal candidate has experience working with cross-functional teams to create quality technical and business documentation. This role is perfect for candidates seeking to increase their acumen in product development while growing their knowledge of cutting-edge cloud technologies.
**Responsibilities**
As a Technical Program Manager on the OCI Sovereign team, you will be responsible for analyzing and delivering upon any of the requirements that are needed to fulfill commitments to meet our government clients' business objectives. You will:
+ Develop business case analysis to both outline an issue and recommend a solution based on limited amount of data
+ Act as the liaison between Engineering, Security, Compliance, Marketing, Sales, Legal, and other cross-functional teams on complex efforts to meet customer needs.
+ Analyze product and project requirements to ensure requirements and goals are met
+ Work with internal teams to understand product documentation requirements to create quality business and technical documentation for internal and external use
+ Develop standards and protocols with team members for project documentation
+ Partner with program and product managers to create regular reporting documentation on relevant issues to drive towards successful resolution before risks turn to roadblocks
+ Interface with customers to discuss detailed requirements, engage appropriate stakeholders, and execute delivery.
**Minimum Qualifications:**
+ Experience analyzing business data, identifying gaps, and taking action to bridge those gaps.
+ Superlative written and verbal communication skills.
+ Strong collaboration skills, with background in supporting both product development and sales/marketing team documentation.
+ Experience in documenting and analyzing current and future state process flow, actors and how job functions may be combined or segregated.
+ Flexibility to succeed under evolving business constraints and priorities.
+ This role is open to Singaporeans only.
+ This role will involve the successful applicant working on government projects which may require security clearance being obtained and maintained as a condition of employment. Candidates applying for this role must be willing to provide necessary personal details for the application and maintenance of necessary security clearance.
**Preferred Qualifications:**
+ Excellent analytical and problem-solving skills
+ Working knowledge and understanding of cloud technologies and concepts
+ Self-starter and quick learner with ability to absorb concepts day to day, outside of structured training sessions
+ 3+ years related experience in restricted markets or similar industries
Career Level - IC3
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
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Technical Program Manager (Product Delivery)

Floenergy

Posted 2 days ago

Job Viewed

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Job Description

We are looking for an experienced Technical ProgramManager (TPM) to oversee our company's core product development team that drives our product across multiple countries and offerings. Bring your ideas-the wilder and the crazier, the better - and establish Flo as the go-to renewable electricity retailer in Singapore and Australia.

About Flo

Hi, we're Flo, and we are on a mission to switch as many people and businesses as possible to clean, renewable energy.

We do that by making clean energy as cheap as conventional energy, investing in smart technology to reduce our operating costs and passing the savings to our members. And yes, it's not impossible.

We are pushing boundaries and breaking conventions of the traditional electricity retailer. To do so, we are looking for like-minded people who share our passion for technology and sustainability. You might be the one we are looking for!

Find out more about us on

What you will be doing:

  • Create and maintain the delivery strategy for a broad portfolio of tech teams, along with the respective Tech and Product leaders.

  • Define the way of driving these programs and processes and constantly find ways of improving them in a data driven manner.

  • Developing and implementing policies, procedures, and processes to improve operations and increase efficiency and productivity.

  • Communicate cross-functionally across various teams, organizations and internal and external stakeholders to drive engineering efforts.

  • Lead the team's innovation efforts, bring in new ideas and technologies.

  • Identify and manage the risks associated with projects and programs to achieve project success.

  • Manage multiple concurrent projects and work with a number of resources within a matrix environment.

  • Lead Agile/Scrum teams and coach tech/product leaders

  • Prepare the project schedule, define the milestones, track and report progress

  • Work with the Engineers, Design, Data, QA and product teams to make sure there are no Blockers for the project delivery.

    You will be a good candidate if you are:

    • Proven track record and at least 6 years of technical program management experience in a technology company and experience in leading complex and high scale projects end-end in an agile environment.

    • Analytical skills, be able to independently query data and derive insights from databases & dashboards to be able to bring accountability and visibility across the organization.

    • You're interested in how technology can improve the environments people live in and proactively propose new products-features / ideas to help the people.

    • Superior organizational, ownership, leadership and communication skills.

    • You're a collaborative person that believes in the Agile principles and how they can help empowered teams deliver the best software

    • Possess a strong understanding of security best practices, infrastructure provisioning, authentication, and access management using cloud providers like AWS.

    • Have a proactive and collaborative approach to working with diverse technical and non-technical teams.

    • Show an aptitude for staying current with the latest developments and trends in the renewable energy industry and across the tech stack.

      Culture and benefits:

      • Get involved in product development from the ground up to chart the future of Flo.

      • Work in an open-minded, and dynamic environment with a talented team.

      • Budget and time to take on professional development courses and team outings.

      • Enjoy an attractive compensation package, generous time-off and work-life balance.

        Equal Opportunity Employer Statement

        We are committed to building diverse teams and creating an inclusive workplace that enables all our employees to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation. We are dedicated to creating a work environment where everyone is treated with respect and dignity, and where all employees have the opportunity to reach their full potential. We believe each individual's uniqueness is invaluable and helps make our company better.

        Join a fast-growing electricity retailer that's making renewable energy accessible for all

        We are looking for growth-minded people who share our values and beliefs. We would love to hear from you, even if you feel unsure about meeting every requirement listed above.

        Join us as our new Technical Program Manager!

This advertiser has chosen not to accept applicants from your region.

Technical Program Manager, Customer Support

Singapore, Singapore TikTok Pte. Ltd.

Posted today

Job Viewed

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Job Description

Responsibilities

TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa. About the team: TikTok's Customer Support team's vision is to deliver industry-leading support for our users and creators to inspire creativity and bring joy. We are looking for an experienced, results-oriented individual to join the team that is at the forefront of this mission.

As the Technical Program Manager, you will develop and implement customer support platform requirements serving User and Creator needs. You will work cross-functionally with product managers, engineering, program managers, operations, data science, policy, and communications teams to achieve operational excellence and enhance the product end experience. Your responsibilities include enabling operational excellence, conducting user support analysis, and evolving the support platform roadmap to improve customer experience.

You will establish tools and processes to effectively manage service enhancements and resolve high-priority issues from various input channels. You will monitor trends, identify gaps, and develop solutions to address them. Using data and problem statements, you will influence other teams to make necessary improvements in customer support services and processes.

You are passionate about the user and creator's 'Customer Support' experience and can switch readily from strategic problem definition to tactical investigation and resolution. Your background includes technical program management in user safety or platform management, demonstrated through achievements in support operations. You also excel at fostering collaboration and bringing out the best in your team in a fast-paced environment.

Responsibilities

  • Serve as the bridge between various teams across countries, working closely with Product, Engineering, UI/UX, Data Analytics, and Customer Support operations to deliver new products and features globally.
  • Manage complex, cross-functional programs and oversee all aspects of their delivery.
  • Create and maintain roadmaps in collaboration with Engineering and Product leaders.
  • Define processes for driving these programs and continuously improve them using data-driven approaches.
  • Own the collaboration processes and tools.
  • Identify gaps, problems, and needs, and develop robust solutions.
  • Translate analyses into business outcomes and drive performance actions to meet targets.
  • Partner with cross-functional teams to identify, assess, and resolve product and process issues.
  • Provide thought leadership to the Customer Support organization and stakeholders, transforming raw data into actionable insights.

Qualifications

Minimum Qualifications:

  • BA/BS degree or higher with 3+ years of project delivery or technical implementation experience, along with strong organizational and interpersonal skills.
  • Experience in managing platform or product services in Customer Support, Trust and Safety, or related fields.
  • Proven ability to plan and lead strategic, complex programs with effective tactical execution.

Preferred Qualifications:

  • Programming or system configuration experience; quantitative skills; data-driven mindset; SQL or Excel skills are a plus.
  • Ability to work effectively in dynamic environments with strong communication skills for engaging teams and leadership.
  • Excellent communication, influencing, and project management skills for delivering complex projects collaboratively.
  • Ability to translate actions into systematic processes.
  • Passion for supporting the user and creator community.
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About the latest Technical program manager Jobs in Singapore !

Technical Program Manager - API Development

Singapore, Singapore beBeeIntegration

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Job Description

Job Title: Lead API Integration Architect

We are seeking a seasoned Technical Manager/Solution Architect to spearhead the design, development, and implementation of API integrations for a high-profile transformation program within the financial services sector. This position demands strong technical expertise in .NET, Azure cloud services, and batch processing, as well as excellent leadership skills to manage offshore teams effectively.

Key Responsibilities:
  • Lead end-to-end API integration development and deployment.
  • Manage offshore development teams, ensuring quality and timely delivery.
  • Establish and enforce coding standards and best practices.
  • Conduct code reviews and mentor junior developers.
  • Design and build high-throughput batch processes, including FTP-based data exchange.
  • Collaborate with architecture, compliance, and infrastructure teams.
  • Ensure performance optimization and issue resolution.
  • Maintain up-to-date technical documentation aligned with enterprise standards.

Required Qualifications:
  • Bachelor's or Master's in Computer Science, Engineering, or related field.
  • Experience working in large transformation programs.
  • 15+ years in software development; 5+ years in a leadership role.
  • Strong knowledge of .NET (C#) and Azure services (Functions, Logic Apps, API Management).
  • Experience with batch systems and FTP protocols.
  • Proven track record in managing offshore development teams.
  • Excellent problem-solving, communication, and stakeholder management skills.
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Technical Program Manager, Customer Support

Singapore, Singapore TikTok

Posted today

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Job Description

Technical Program Manager, Customer Support
Discord Moderator Jobs
Job Description
Job Title:
Technical Program Manager, Customer Support
About the Job:
As a
Technical Program Manager
within
TikTok's Customer Support
team, you will drive operational excellence, enhance customer support platform experiences, and work cross-functionally to improve the product and support services. You'll collaborate with diverse teams like product, engineering, data science, and more to ensure the success of various initiatives focused on user and creator support.
Responsibilities:
Cross-Functional Collaboration:
Work closely with product managers, engineers, UI/UX teams, and more to deliver new products/features for user and creator experience.
Program Management:
Manage and oversee complex, cross-functional programs, driving their successful delivery.
Platform Roadmap:
Develop and maintain the roadmap for customer support platform improvements.
Data-Driven Insights:
Monitor trends, gather data, identify issues, and propose solutions to improve support services.
Issue Resolution:
Identify service gaps and work with teams to resolve them, using a data-driven approach.
Leadership:
Provide thought leadership on improving customer support services and processes, ensuring continuous improvement.
Qualifications:
Minimum Qualifications:
Education:
BA/BS degree or equivalent.
Experience:
3+ years of experience in project delivery or technical implementation, particularly in areas like customer support or trust and safety.
Skills:
Strong organizational and interpersonal skills; ability to lead strategic and complex programs.
Preferred Qualifications:
Technical Expertise:
Experience in programming, system configuration, SQL, or data analytics.
Communication Skills:
Excellent communication and influencing skills, with the ability to manage complex projects with diverse teams.
Experience in Fast-Paced Environments:
Ability to thrive in dynamic, high-pressure situations.
Why Join TikTok:
Mission-Driven:
TikTok’s mission is to inspire creativity and bring joy, with a focus on inclusivity and diversity.
Growth Opportunities:
TikTok fosters an "Always Day 1" mindset, encouraging innovation and growth.
Wellness Support:
TikTok is committed to employee well-being and offers comprehensive physical and mental health support.
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Technical Program Manager, Network Infrastructure

Singapore, Singapore Google Inc.

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Job Description

Technical Program Manager, Network Infrastructure
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Mid
Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.
Apply
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info_outline info_outline X Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.
Bachelor's degree in a technical field, or equivalent practical experience.
5 years of experience in program management.
Preferred qualifications:
Experience in the networking area delivering infrastructure assets and vendor management.
Experience in navigating ambiguity and identifying opportunities for optimization.
Knowledge of fiber optic systems/submarine cable ecosystem with the understanding of asian and global carrier networks.
Ability to exercise business with the understanding to drive the long-term objectives of the organization.
Ability to adopt data-driven, investigative approach towards solving challenges.
Excellent problem solving, financial, communication skills and collaboration with a range of people and job functions.
About the job
A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You’ll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers.
This team leads the planning, design, acquisition and long-term scaling of Google's Production networks in Asia. We ensure our network can support the growth of all existing and new products and services in Asia cost efficiently and on-time.
Our responsibility includes securing and building network infrastructure, from colocation space, metro fiber, networks, to submarine capacity/cables and related infrastructure across many countries in Asia.
Responsibilities
Collaborate with internal business and cross-functional networking technical teams to identify and define tactical and strategic initiatives necessary to meet Google's network infrastructure needs for both expansion and cost optimization across Asia.
Present network plans for approval by all internal stakeholders. Plan complexity will range from short-term metro augments to long-term region-wide strategies for Google network in Asia.
Project manage the approved network plan with internal contributors such as network negotiators or vendor delivery managers to ensure infrastructure is delivered on-time.
Partner with cross-functional teams to define and improve business processes to enable automation, reduce lead time and manage changes.
Communicate progress internally and collaborate with network deployment and other technical teams. Partner with network negotiators in planning and execution of orders and contracts, and in vendors meetings and industry conferences.
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
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