33 Technical Communication jobs in Singapore

The Customer Service Representative plays a vital role in ensuring smooth communication between all stakeholders, maintaining professionalism and empathy at all times.

This role requires a focus on delivering excellent customer service and managing inquiries efficiently, responding promptly to customers' concerns and issues.

• Serve as the primary point of contact for all stakeholders, maintain a courteous, professional, and empathetic demeanor when communicating with customers.
• Respond to customers' inquiries, communicate real-time updates and work alongside operations teams to resolve any issues that may arise.
• Receive and handle complaints or concerns related to customer service, investigate these by coordinating with operations teams and offer timely and effective resolutions where necessary.
• Manage communication during emergency situations such as accidents or breakdowns, informing all stakeholders promptly and clearly.
• Ensure that safety guidelines and protocols are communicated effectively to stakeholders, prioritizing their safety and well-being.
• Coordinate and manage communication during emergency situations (e.g. accidents, severe weather, mechanical breakdowns), providing clear and concise information to all stakeholders.
• Maintain accurate records of all communications, including inquiries, complaints, resolutions and updates, using this data to improve future customer interactions.
• Manage the customer service database to ensure all information is current and accessible, assisting in the preparation of service reports and tracking customer interactions and complaint trends.

• A strong team player with excellent interpersonal skills, able to work effectively independently and as part of a team.
• Proactive, collaborative problem-solver with conflict resolution skills, able to adapt to changing circumstances.
• Ability to work in a fast-paced environment, prioritizing tasks and managing time effectively.
• Organizational skills for tracking and managing customer inquiries, resolving issues promptly and efficiently.
• Patience, empathy and the ability to handle complaints professionally, providing a high level of customer satisfaction.
• Tech-savvy individual with the ability to quickly learn and adapt to new technologies, familiar with transportation management systems and CRM recording.
• Familiarity with school transportation safety protocols and regulations, an advantage for this role.
• Possesses a diploma in any field with at least 2 years of working experience in customer service related roles.

This role offers opportunities for personal and professional growth, with a supportive team environment and ongoing training and development.

As a Customer Service Representative, you will be able to develop your communication and problem-solving skills, working with a diverse range of stakeholders and resolving complex issues.

This is an exciting opportunity to join our team and make a positive impact on our customers' experiences.

The successful candidate will have strong interpersonal skills, negotiation skills and the ability to work effectively in a team environment.

• Promoting and selling sanitary products to customers
• Providing excellent customer service and ensuring customer satisfaction

• A sales executive or retail sales associate with relevant trade sales experience and product knowledge.
• A hardworking and team-oriented individual who can work on weekends.

• Negotiable salary based on working experience.

Job Opportunity

We are seeking an experienced and skilled Technical Sales Support Engineer to join our team. As a key member of our sales function, you will play a crucial role in providing technical support to customers, coordinating sales activities, and ensuring seamless delivery of services.

• Provide timely and accurate technical support to customers via phone, email, or on-site visits.
• Coordinate and prepare sales proposals, process orders, and raise requisitions through our ERP system.
• Assist in the development and submission of tender responses, including technical documentation and pricing.
• Deliver both pre-sales and post-sales technical support to customers, ensuring clear communication and customer satisfaction.
• Source and procure spare parts required for projects and service-related tasks.
• Conduct quality control (QC) checks on project deliverables at the workshop and client sites to ensure compliance with specifications.
• Prepare detailed service proposals for a variety of services, including service contracts, ad-hoc services, fixed and portable equipment calibration, repair of portable instruments, and testing & commissioning (T&C) services.
• Perform site visits to conduct technical site surveys, ensuring accurate assessment of on-site conditions and client requirements if required.
• Monitor and manage inventory levels of sales and service-related equipment and spares to ensure optimal stock availability.

• Degree in Electrical & Electronic Engineering, Mechanical Engineering, or equivalent.
• At least 2 years of relevant work experience.
• Possess strong communication and interpersonal skills.
• Able to work independently with minimal supervision.
• Meticulous, self-motivated, positive working attitude and multitasking.

• Close-knit team with a warm and friendly working environment.
• A rewarding and exciting career with great progression and employment benefits.
• Flexible work hours (2-hour shift start/end flexibility).
• AWS and performance bonus provided.

• Communication
• Technical Documentation
• Quality Control
• Dynamics
• Site Survey
• Electrical
• B2B
• Tender Submissions
• Technical Presentations
• CUSTOMER SATISFACTION
• Pricing
• Electrical Engineering
• Quotations
• Commissioning
• Able To Work Independently
• Mechanical Engineering
• Calibration
• Technical Support

Job Opportunity:

We are seeking a highly skilled Customer Service Administrator to join our team.

About the Role:

The successful candidate will be responsible for providing exceptional customer service, handling administrative tasks and supporting our teachers. Key responsibilities include:

• Customer Service:
  • Attend to all walk-in potential customers and existing parents, phone calls, WhatsApp messages and emails promptly and professionally
  • Handle registration of new students, attend to requests pertaining to change of courses and time slots by existing students/parents, handle termination of courses by existing students
• Administration:
  • Prepare invoices and handles payment collection
  • Prepare debtors listing and send reminders for late payment
  • Maintain petty cash and prepares daily collection report
  • Perform ad-hoc duties assigned by Manager
• Teachers' Support:
  • Support teachers in photocopying and preparing of materials and resources
  • Assist teachers in the dismissal of classes and attendance taking
  • Participate in file checking and results tracking

Requirements:

To be successful in this role, you should possess excellent communication and organizational skills, with the ability to work effectively in a fast-paced environment.

Benefits:

This is an excellent opportunity for a motivated and detail-oriented individual to join our team and contribute to the success of our organization.

Contact Information:

Please submit your application, including your resume and a cover letter, to us.

Enhance Communication Skills of Deaf and Hard-of-Hearing Students

This is an exciting opportunity to work with a dedicated team and make a positive impact on the lives of Deaf and Hard-of-Hearing students. As a Speech Language Therapist, you will be responsible for planning and delivering tailored communication interventions to help these students reach their full potential.

The ideal candidate will have a Bachelor's degree in Speech and Language Pathology or Therapy and be registered with the appropriate governing body. You should also have at least two years of clinical experience and strong communication and interpersonal skills. Experience working with children and a willingness to learn Singapore Sign Language are also highly valued.

We offer a supportive environment, flexible work arrangements, competitive salaries, generous leave, and a 5-day work week. If you are passionate about supporting Deaf and Hard-of-Hearing students and want to make a difference, please apply for this rewarding role.

• Key Responsibilities:

• Plan and deliver tailored communication interventions for students with hearing loss, aligned with their Individual Education Plans.

• Conduct speech, language and communication assessments to develop individualised therapy plans for students across MOE pre-school to post-secondary levels.

• Provide direct therapy sessions and consultative support to teachers, parents and other stakeholders to enhance student outcomes.

• Collaborate with school personnel and families to monitor progress, review goals and adjust interventions based on student needs and developments in the field.

• Required Skills and Qualifications:

• A Bachelor's degree in Speech and Language Pathology or Therapy from a recognised university.

• Full registration with AHPC, with at least two years of clinical experience.

• Experience working with children and strong communication and interpersonal skills.

• A heart for serving the Deaf and Hard-of-Hearing.

• A willingness to learn (or proficiency in) Singapore Sign Language (SgSL).

• Benefits:

• Flexible work arrangements.

• Competitive salaries.

• Generous leave.

• 5-day work week.

• Nurturing & supportive environment.

• Rewarding work.

Coinlive is looking for an Editor who is interested in the blockchain and crypto industry, journalism, and social media marketing. The ideal candidate will be one with a keen news sense and a willingness to learn.

• Job Description:
• To discover the most valuable information in the Web3 industry and publish it to users at the fastest speed of the whole network.
• Monitor breaking news and stay ahead of trends in the crypto space.
• HAVE A CERTAIN DEPTH OF RESEARCH ON THE MARKET AND BE ABLE TO INTEGRATE THEM TO CREATE INDUSTRY ANALYSIS.
• Cover the latest developments and spot influential figures, and craft articles showcasing industry shifts and their global impact.

• Required Skills and Qualifications:
• You should have knowledge of the Web3 industry and have a strong news sensitivity.
• Candidates with blockchain newsflash work experience will be advantageous.
• Candidates with short video editing experience will be advantageous.
• You should have strong ability to resist pressure, to learn and to collaborate with colleagues, and be able to actively explore and improve the quality and efficiency of work.
• Able to communicate in Mandarin to liaise with Mandarin-Speaking counterparts.
• If you can read and write Mandarin, it is a plus.
• No min qualification required.

About Us:

We are seeking highly motivated professionals to join our team as Editors. If you are passionate about the Web3 industry, journalism, and social media marketing, we would like to hear from you!

We are seeking an enthusiastic marketing assistant to join our team. This internship offers a unique opportunity to develop and execute marketing strategies across various social media platforms.

The successful candidate will work closely with our marketing team to create engaging content, manage social media accounts, and help grow our online presence.

• Create and schedule content for our social media platforms.
• Develop multimedia content to increase brand awareness.
• Monitor and analyze social media performance metrics.
• Research industry trends and competitor activity.
• Collaborate with the marketing team to brainstorm content ideas.
• Assist with creative ideation and copywriting for social media posts.
• Engage with our online community by responding to comments and messages promptly.

• Pursuing a degree in Communications, Marketing, Media Studies, or a related field.
• Strong understanding of major social media platforms.
• Excellent written and verbal communication skills.
• Creative mindset with a passion for content creation.
• Familiarity with graphic design and video editing tools.

• Hands-on experience in social media management and content creation.
• Opportunity to develop a portfolio of work.
• Mentorship and guidance from experienced marketing professionals.

This is a fantastic opportunity for students to gain practical experience in the field of marketing and develop their skills in social media management and content creation.

Content Marketing Role

Lead the development and execution of campaigns that drive growth, support event marketing initiatives, and create engaging content for social media, EDMs, and blogs. This is a unique opportunity to join our team as a Content Marketing Specialist and contribute to the success of our business.

• Key Responsibilities:
• Develop campaign briefs, coordinate with agencies on campaign execution, and ensure timely delivery of high-quality content.
• Assist in content creation for social media, EDMs, blogs, and other channels, focusing on captivating audience attention and driving engagement.
• Support event marketing and outreach events such as masterclasses, info sessions, and student sharing, promoting our programs and services to potential applicants.

• Follow up with prospective applicants to nurture them into applicants, providing guidance and support throughout the application process.
• Respond to enquiries related to program, application, and onboarding matters, offering expert advice and assistance.
• Participate in outreach events to convert leads into applicants, leveraging your excellent communication skills to build relationships and drive applications.
• Assist in shortlisting applications and scheduling admissions interviews, ensuring a smooth and efficient process.

• Input student data into Oracle, prepare data for student pass application, and maintain accurate records.
• Follow up with students to ensure applications are completed within deadline, providing ongoing support and guidance.
• Prepare incoming students' data to be shared with teams, facilitating a seamless transition and successful student experience.

Job Requirements:

• Minimum Diploma or Degree in any discipline: We welcome applications from individuals with a strong educational background and a passion for learning.
• Preferably with 2-3 years of relevant experience from the education industry: If you have experience working in education, we'd love to hear from you and explore how your skills can contribute to our team's success.

We are seeking a skilled Video Content Creator to join our team. As a key member of our content creation team, you will be responsible for developing engaging video content for various platforms.

• Create short-form videos incorporating effects, music, and captions to engage audiences.
• Stay up-to-date with the latest trends and tell compelling stories through visually appealing content.
• Collaborate with a team to produce high-quality video content that drives results.

Requirements:

• Proficient in video editing software including CapCut and Adobe Premiere Pro.
• Strong bilingual subtitle editing skills, with experience in English and Chinese languages.
• Bonus: Familiarity with graphic design tools like Canva or Photoshop.

Work Environment:

This is a full-time/part-time role located in Singapore, ideal for a creative and motivated individual who thrives in a dynamic environment.