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Job Description
Project Description:
As a member of our Software Engineering Group, we look first and foremost for people who are passionate about solving business problems through innovation & engineering practices. You will be required to apply your depth of knowledge and expertise to all aspects of the software development lifecycle, as well as partner continuously with your many stakeholders daily to stay focused on common goals.
Responsibilities:
• Provide day-to-day L2 support for internally developed end-user applications and ensure system availability.
• Support system issues in a 24x7 operational environment as per support model.
• Participate in duty rotations among team members.
• Perform root cause analysis (RCA) and contribute to problem resolution.
• Drive continuous improvement initiatives and automate recurring operational tasks.
• Provide support during production releases (approximately once per month).
• Offer occasional on-call support during critical production incidents and guide L1 support teams.
Mandatory Skills Description
• 1-3 years of experience in L2 Technical Support
• Provide L2 support for internal applications and handle production issues in a 24x7 support environment.
• Work on automation of repetitive tasks and contribute to process improvement initiatives.
• Participate in team rotation-based support model.
• Good working knowledge of Unix, SQL, Python, OpenShift, CI/CD pipeline tools
• Exposure to application monitoring, incident management, and production support processes is preferred.
Nice-to-Have Skills Descriptio
• Experience with Murex system
• Devops (CI/CD) pipeline knowledge
• JAVA knowledge to write on code level or developer / support level
• Demonstrate ownership and responsibility in all assignments
• Good communication skills
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Job Description
Meta is seeking a Network Engineer, Foundation & Support to join our Edge and Network Services (ENS) Foundation NetOps team. In this role, you will utilize your knowledge in hyperscale data center structured cabling, fiber connectivity solutions, and IP networking to support the delivery of field repair services. You will work closely with internal business teams, external vendors, network design/engineering, and other cross-functional teams to develop strategies for integrating new technologies and better supporting existing technologies across our operational fleet. Your objective will be to understand technical drivers for the business and organize strategies to ensure operational supportability meets those needs. Additionally, you will help represent ENS across various stakeholder groups to help achieve critical projects. Our team is dedicated to improving the operational efficiency and reliability of one of the world's most dynamic and fast-paced networks.
**Required Skills:**
Network Engineer, Foundation & Support Responsibilities:
1. Incident Response: Collaborate with cross-functional teams, managed service providers, and third-party vendor partners to investigate complex technical and process issues during major incidents/site events (SEVs) on edge, caching, and network infrastructure. Work closely with team members to understand the root cause of incidents and contribute to their resolution
2. Change Management: Identify security & business continuity issues affecting the network and infrastructure at Meta and work with the team to implement effective changes. Provide feedback on existing tools, processes, and policies to help scale with the rapid expansion of the Meta platform and customer base
3. Operations: Drive operations by identifying improvement opportunities across policies, processes, and procedures to improve efficiency and quality of activities. Ensure standards compliance across the network and optimize service delivery
4. Collaboration and Partnership: Work closely with internal customers to address their needs and issues, and influence future iterations of data center and network designs for seamless integration of new infrastructure and scalability
5. Team Leadership: Work with cross-functional teams within and outside the organization to deliver business outcomes predictability across global sites. Analyze operational datasets to detect and prioritize problems and create aligned team projects, programs, and roadmaps
6. Risk Management: Collaborate with partner teams to design and implement aligned processes that identify and manage data and asset protection risks, as well as operations continuity issues across the network
7. Information and Data Assurance: Ensure relevant operational process, procedure, and policy documentation is effectively managed, and the data required to support operations is complete and accurate in systems
8. Automation: Collaborate with the team to analyze operational events to identify new automation opportunities and achieve our goals of all Tier-1 faults in the network being fully remediated by software. Help others understand our requirements and drive their roadmaps, and in some cases, directly implement lightweight solutions in code
9. Data Measurement: Drive quality into the metrics we report, measuring and analyzing escalation issues, fault/event trends, infrastructure capacity, and vendor performance failures. Formulate appropriate metrics and definitions of success to drive quality, efficiency, cost, and timeliness, evolving these over time to match changes to the infrastructure and business requirements
10. Communication: Provide clear and effective communication around personal and team goals, progress, outcomes, and lessons learned across assigned scope
11. Travel: International and domestic travel may be required up to 25% of the time, depending on the needs of the business
**Minimum Qualifications:**
Minimum Qualifications:
12. Currently has, or is in the process of obtaining a Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience. Degree must be completed prior to joining Meta
13. 7+ years of experience operating, deploying, and designing large-scale network, optical, and/or physical layer infrastructure
14. 7+ years of network operations experience while supporting large-scale service provider, data center, and/or enterprise network infrastructure
15. Hands-on experience with various optical/network communication equipment such as network/fiber/copper test gear, and other WDM equipment, as well as associated tools and test equipment
16. Communication skills with a demonstrated ability to engage effectively with hardware vendors, service providers, and colocation facility vendors globally, and translate performance issues into actionable technical requirements
17. Experience analyzing tactical situations, troubleshooting, root causing systems and tools, and problem solving via tasks or larger cross functional projects
18. Ability to provide technical guidance to external vendors to direct repair actions
19. Working knowledge of Network Services, including topology, traffic analysis, hardware platform, and architectures
20. Familiarity with Enterprise and Service Provider network hardware platforms and architectures, including Cisco and Juniper routers/switches and Nexus data center switching hardware platforms
21. Knowledge of physical data center design: rack elevations, cabling, fiber optics, power/cooling, and facility infrastructure
22. Experience with network hardware platforms and architectures including Cisco, Juniper, Arista, Ciena, Infinera, Nokia, Arista, Cisco WDM Equipment
23. Ability to move technical or engineering programs and products from inception to delivery, and articulate their impact using metrics
**Preferred Qualifications:**
Preferred Qualifications:
24. Experience in partnering with infrastructure engineers within varied infrastructure environments, such as data center facilities or leased facilities
25. Direct experience within global Network Operations Center (NOC) environments and managing SLAs (service level agreements) and continuous improvement against metrics at scale
26. Project management experience
27. Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
28. Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
29. Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
**Industry:** Internet
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Officer, Markets Support Analyst, Global Markets Operations
Posted today
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Job Description
Singapore, Singapore
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge ( of America employees are required to meet all** **posting eligibility requirements** **prior to applying for any new position.**
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**To proceed with your application, you must be at least 18 years of age.**
Acknowledge ( of America employees are required to meet all** **posting eligibility requirements** **prior to applying for any new position.**
Acknowledge ( Description:**
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
**Job Description:**
The APAC Asset Services department are responsible for Corporate Actions events relating to Equity and Fixed Income products. Asset Services Officer will have the exposure to deal with Traders, Stock Loan counterparties and Clients in his day to day for managing various tasks such as Corporate Actions Election management, handling Client queries and breaks solution. This role requires candidate who has aptitude for problem solving, attention to detail and building good working relationship with various internal and external stakeholders.
This is a great opportunity for any person who wishes to gain exposure to a team which brings real value add to the company.
This role requires candidate to come with aptitude for problem solving, attention to detail, a risk and control mindset, good communication skill and is able to build good working relationship with various internal and external stakeholders.
**Responsibilities:**
- Processing of instruction for Corporate Action events in an accurate, timely and consistent manner, in accordance with departmental procedures and to the agreed service level.
- Managing internal and external stakeholders on Corporate Action issues
- Adhering to documented procedures, control guidelines and compliance framework
- Attending to reconciliation breaks in accounts on a daily basis
- Ensuring that all queries are attended to and investigated promptly
- Supporting change by assisting in devising and implementing improved processes
- Participating in project initiatives and taking up ad hoc tasks as required
- Managing operational risk associated within the processes
**Requirements:**
- Tertiary education with a good academic track record
- At least 2 years of experience in Corporate Actions
- Strong knowledge of Corporate/Investment Banking within the Prime Brokerage space is preferred
- Prime brokerage are services that banks offer to financial institutions to hedge funds and similar clients - e.g. processing of Corporate actions - ranges from cash management, securities lending (loaning shares of stock, commodities) and etc.
- Ability to work in a fast paced environment
- Ability to prioritize heavy workloads and work efficiently in dynamic environment to meet deadlines
- An independent and proactive worker with strong communication skills
**Other Qualifications**
∙ Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
∙ Excels in working among diverse viewpoints to determine the best path forward.
∙ Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
∙ Commitment to challenging the status quo and promoting positive change.
∙ Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
∙ Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
View your **"Know your Rights ( "** poster.
**View the LA County Fair Chance Ordinance ( .**
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
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Job Description
Job Summary
Seeking Maintenance System Engineer to perform installation, maintenance, and troubleshooting of electronic and network systems, ensuring system uptime and client satisfaction.
Mandatory Skill-set
- ITE/Diploma/Degree in Electrical/Electronic Engineering, Infocomm, Computer Science, Mechanical Engineering, or a related field;
- Must have 2 years of experience in system implementation, maintenance, or similar technical roles;
- Must have experience in operating, upgrading, and maintaining Windows Server and Linux systems;
- Provide 24×7 hands-on installation, maintenance, and troubleshooting of end devices and central equipment, ensuring system uptime
- Strong understanding of the full software lifecycle — from deployment to maintenance;
- Excellent troubleshooting and fault analysis skills for system and network issues;
- Familiar with site installation practices, project cycles, and preventive maintenance;
- Strong communication, initiative, and problem-solving abilities;
- Knowledge of project management tools (e.g., Microsoft Project) is an advantage
- Customer-oriented with the ability to manage expectations and deliver quality support.
Desired Skill-set
- Experience with security system integration, site safety practices, and industrial standard;
- Practical knowledge in cable routing design and updating technical drawings.
Responsibilities
- Install, maintain, and troubleshoot end devices and central equipment, ensuring system uptime;
- Respond to client service requests and provide on-site support when needed;
- Prepare quotations, execute Variation Orders, and manage ad-hoc service works.
- Read construction drawings, plan cable routing, and update as-built documentation.
- Coordinate with clients, consultants, contractors, and subcontractors on installation and commissioning.
- Perform system updates, patching, and vulnerability remediation under guidance.
- Support contract administration, reporting, billing, and maintenance documentation.
- Ensure compliance with industrial standards, safety regulations, and maintain high service quality.
- Maintain strong client relationships and provide regular updates on maintenance activities.
Should you be interested in this career opportunity, please send in your updated resume to at the earliest.
When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website(
Confidentiality is assured, and only shortlisted candidates will be notified for interviews.
EA Licence No. 07C5639
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Job Description
Key Responsibilities
1. Permit-to-Work (PTW) Management
2. Isolation & LOTO Assurance
3. Confined Space Safety
4. Line Breaking / First Break Control
5. Simultaneous Operations (SIMOPS)Management
6. High-Risk Work Oversight
7. Process Safety & Chemical Awareness
8. Field Coordination & Operational Support
Key Competencies
- Strong knowledge of refinery processes and equipment system
- Deep understanding of process safety and hazard management
- High level of situational awareness and risk assessment capability
- Effective communication and coordination skills across discipline
- Ability to make critical safety decisions under pressure
Minimum Requirements / Prerequisite
- Minimum 10 years of experience in the refineries or petrochemical plants with relevant certificate
- WSQ Supervise Workplace Safety and Health in Process Plant (Mandatory)
- Confined Space Safety Assessor Certification (Mandatory)
- Manage Work at Height Certificate (Mandatory)
- Proven experience in turnaround/shutdown execution in refineries or petrochemical plant
- Must be willing to work for 6 months contract
Preferred Qualifications
- Experience in permit-to-work authority role
- Familiarity with LOTO systems, SIMOPS management, and isolation standards
- Added advantage: Knowledge of industry standards (e.g., API, OSHA, engineering practices)
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Job Description
ALG is hiring for Facility Maintenance Engineers for our client based in the west side of Singapore in their Plant Facilities. Our client is known for providing equipment and services for refrigerated transport and temperature-controlled cargo management.
This is a 1 year contract role with high likelihood of extension or conversion to permanent.
Job Responsibilities
- Plan, execute, and oversee preventive maintenance of building facilities systems.
- Systems include: Electrical System, HVAC System, MV System, Compressed Air System, P&S System etc.
- Ensure compliance with safety standards and operational reliability.
- Implement predictive maintenance strategies leveraging IoT sensor solutions and AI-driven applications.
- Drive KPIs for energy savings, power interruption, and faster breakdown recovery.
- Continuously improve maintenance efficiency through data-driven insights.
- To support and develop AI-Driven Maintenance Work Process (MWP).
- Manage and maintain utilities supply systems including HT/LT, Digital Metering, Energy Monitoring Systems, Water Supply, and Gas Supply.
- Monitor performance and ensure uninterrupted supply of critical utilities.
- Lead and manage plant facilities repair and improvement projects.
- Collaborate with cross-functional teams to review vendor design submissions and ensure timely approvals.
- Responsible for mandatory checks and approval process for external vendor electrical design submissions.
- Manage vendor’s work quality and safety compliances
- Deliver projects within scope, budget, and timeline.
- Develop and implement an Integrated Facility Management model to coordinate M&E maintenance and engineering works.
- Responsible for cost saving and better streamline of repair works through IFM management.
- Enhance collaboration across different discipline for seamless facility maintenance.
Job Requirements
- Bachelor Degree in FM/Engineering or relevant discipline.
- 5–8 years of relevant experience in facilities maintenance and management.
- Strong expertise in Electrical & Mechanical Systems maintenance.
- High level of computer proficiency; tech-savvy with an AI-driven mindset.
- Excellent problem-solving, project management, and vendor coordination skills.
- Strong communication and leadership abilities.
- Innovative thinker with a passion for leveraging technology in facilities management.
- Results-oriented with a focus on energy efficiency and sustainability.
- Ability to work independently while collaborating effectively with cross-functional teams.
- Company transport provided from West side and parts of the North.
- Working Hours: Monday to Friday from 7.40am - 5.00pm
- Overtime as and when required to support operations
Remuneration & Details
- Salary up to SGD 8,000 per month (inclusive of allowances)
- 1 Month AWS
- 14 Days Annual Leave
- Medical Consultation Reimbursement
- 1-Year Contract (renewable or potential conversion to permanent staff)
- Mon–Fri, 7:40 AM – 5:00 PM (OT as and when required)
- Joo Koon, Singapore (company shuttle service pick up & drop off)
Candidate's expected salary will be assessed during the interview process.
If you're interested in this role, please APPLY NOW! Do note that only shortlisted candidates will be notified.
EA License Number: 11C4379 | Registration Number: R
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Job Description
This position is to render Hydraulic maintenance, repair and overhaul (MRO) support and services to the business units under the ST Engineering Land Systems structure. The incumbent needs to work to incorporate cost efficient methods for the MRO of various Hydraulic components or systems in various stages of their service life. Usually work under direction of Head of Department.
Job Description:
Deliver Hydraulic support services including but not limited to the followings:
- Provide engineering support to proprietary and non-proprietary products.
- Conduct failure investigation and prepares reports for problems or issues based on findings from facts, research, studies and makes necessary recommendations and submits to relevant authority for approval.
- Prepares and studies technical drawings, specifications of hydraulic systems inclusive of cylinders, pumps & motors and scope of work to ensure MRO operations conform to standards and customers' requirements.
- Documents work procedures based on technical requirements for the MRO components.
- Analyse and interpret test information to resolve repaired problems.
- Training, planning, assigning, and directing of work to a group of technicians; appraising, addressing complaints and resolving problems.
- Appoint to be lead for a platform to ensure that MRO Component serviceability is met at all times.
- Incumbent will also be assigned to prepare and propose proactive approaches to new capability build ups.
Job Requirements:
- Degree in Mechanical engineering with 2 year of working experience related to Hydraulic fields or MRO Services.
- Diploma in Mechanical engineering with 5 years of working experience related to Hydraulic fields or MRO Services.
- Certified Reliability Engineer will be an added advantage.
- Able to read and understand hydraulic circuit drawings.
- Possess good interpersonal skills and strong ability to work within a team.
- Perform literature searches on the subject area for MRO in hydraulic system especially in cylinders, pumps & motors.
- Able to assist in providing technology solutions to overcome more complex MRO systems so to allow work focuses upon the effective integration of people, processes, tools and technology in order to improve the MRO into the next level.
- Good interpersonal & communication skills.
- Ability to present ideas, approach and objectives clearly.
- Work under pressure, independent and self-motivated.
- The ability to be a good listener and understand customers' problems or queries and assist them to resolve.
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Job Description
Responsibilities
• Perform work in shifts to provide 24/7 on-site or on-call support.
• Incident and Problem management.
• Should have knowledge on SRE Best practices and able to adhere to SRE guidelines in the work.
• Provide root cause analysis techniques to determine cause and resolve complex system issues.
• Perform post-resolution follow-ups to ensure problems have been adequately resolved.
• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
• Work with onsite and offshore teams across multiple technologies/applications
• Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning.
• Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.
Requirement
• At least 5 years working in an L2 Application Support Environment which mainly involves Incident and Problem Management.
• Experience in application implementation projects in financial institutions would be advantageous.
• Strong analytical and problem-solving skills.
• Ability to perform impact analysis in a structured manner.
• Good verbal & written communication skills.
• Proactive and able to work independently and under pressure.
• With a keen interest in providing high service quality and familiar with the demand of a 24x7 support environment
Mandatory Must-have Tech Skills / Framework:
Core technical competency must require:
• Basic knowledge on end-to-end web based application infrastructure
Shift Timing (12-hour shift)
0800hr – 2000hr
2000hr – 0800hr
Sal- 5k to 6k
About CLPS RiDiK
RiDiK is a global technology solutions provider and a subsidiary of CLPS Incorporation (NASDAQ: CLPS), delivering cutting-edge end-to-end services across banking, wealth management, and e-commerce. With deep expertise in AI, cloud, big data, and blockchain, we support clients across Asia, North America, and the Middle East in driving digital transformation and achieving sustainable growth. Operating from regional hubs in 10 countries and backed by a global delivery network, we combine local insight with technical excellence to deliver real, measurable impact. Join RiDiK and be part of an innovative, fast-growing team shaping the future of technology across industries.
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Job Description
Service Area High Level Scope Sub Scope
LSS - Local Site Support User On Prem IT support "• Desktop, laptop, and peripheral basic troubleshooting (Windows, macOS, Linux OS, printers, mobile phones etc.)
• Provisioning and deprovisioning of corporate devices (laptops, phones)
• Replace broken devices with temporary devices in accordance with Ericsson’s processes
• Provide technical guidance to end users for day-to-day IT issues within the office environment
• Coordinate with L2 teams when troubleshooting (examples L2 : end user computing team, EMM.)."
Office IT Infrastructure Support "• Perform on office infra basic troubleshooting, installation, or maintenance for EIT services(printing, connectivity, platform, voice )
• Install, test, and remove basic network devices such as switches, routers, and access points - this includes Support for Site/CORE Equipment inside office example but not limited : Out of band, FW, NAC, DNS, Secnet
• Network connectivity basic troubleshooting (example : Wi-Fi, LAN)
• On prem support for smart metering as well as other real estate solutions within office environments, including smart office sensors, smart metering and digital signage .
• Basic tasks for PABXs where applicable in coordination with L2 teams
• Print equipment receipt, install, and test the printer.
• AV equipment receipt, testing, and basic troubleshooting in coordination with remote AV support
• Workplace monitor deployment, testing, and logistics handling
• Provide support to remote Level 2 teams by troubleshooting and configuring local office infrastructure equipment in accordance with established instructions.
• Onsite assistance during scheduled maintenance or escalations (as coordinated by Client)
• Coordinate with vendors or local service providers for repairs and equipment replacements as needed.
• Maintain accurate records of incidents and resolutions to ensure effective knowledge sharing within the team.
• Escort 3rd party providers to Ericsson local data room (local network provider, global print provider/partner, global video provider/partner…)
• Assist during internal/external audits & SOX and other compliance"
"Asset Management: " "• Receive, unbox, and register devices in the hardware asset management system in accordance with Ericsson procedures
• Tag /Label assets following Ericsson’s guidelines
• Test devices upon arrival & store securely in Ericsson-provided facilities (may include mounting /demounting in racks).
• Image in stock devices with latest approved OS images
• Update records regularly to maintain accurate inventory information.
• Perform periodic audits of hardware assets to ensure compliance with Ericsson’s asset management policies following Ericsson’s instructions. Provide timely reports on asset status to relevant stakeholders as required.
• Wipe devices and arrange for their disposal in accordance with Ericsson’s approved Disposal Process (including Inform the asset owner and provide certificate evidence as required).
• Arrange temporary laptop loans from local stock.
• Coordinate warranty repairs
• Clean/check devices before redeployment
• Offsite Tape management coordination with 3rd party supplier (where applicable)
• Assist during internal/external audits & SOX & other compliances"
Project Based Site Support "• Support for office moves, equipment relocations, or hardware refresh projects
• Assist local business events such as AEMs, demos (demand based) "
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Job Description
JOB DESCRIPTION
We are looking for a highly motivated and customer-focused Senior IT Support Engineer to provide Level 2 end-user support and ensure the smooth operation of workplace IT services. This role is responsible for ticket escalation, troubleshooting, and resolution of hardware, software, and network-related issues while delivering exceptional support to VIP users.
The successful candidate will act as a key point of contact for IT support activities, working closely with Service Desk teams, infrastructure teams, vendors, and business stakeholders to maintain high service quality and user satisfaction. This position requires strong technical troubleshooting capabilities, excellent communication skills, and the ability to perform effectively in a fast-paced environment.
ABOUT THE JOB
- Provide Level 2 technical support for end users and service requests within agreed service levels.
- Manage and maintain ticket updates throughout the incident lifecycle to ensure timely communication and resolution.
- Escalate unresolved incidents and service requests to the appropriate support teams within defined timelines.
- Deliver high-quality support to VIP users , ensuring prompt response and resolution of technical issues.
- Liaise with clients, internal IT teams, and third-party vendors to coordinate issue resolution and service delivery.
- Perform PC staging, deployment, configuration, and installation activities for new and existing users.
- Execute IMAC (Install, Move, Add, and Change) requests for workplace IT equipment and services.
- Conduct hardware and software maintenance, troubleshooting, and support for desktops, laptops, peripherals, and related devices.
- Coordinate hardware repair and replacement activities with Service Desk teams and external vendors.
- Provide support for conference rooms, meetings, and special events to ensure seamless technology operations.
- Support Connected Backup clients and assist users with backup-related issues.
- Provide local network support and collaborate with centralized network teams when required.
- Assist server and infrastructure teams during planned maintenance activities or local support requirements.
- Contribute to continuous improvement initiatives to enhance service quality, operational efficiency, and user satisfaction.
ABOUT YOU
- Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related discipline, or equivalent practical experience.
- Minimum 6 years of experience in IT Support, Desktop Support, End User Computing (EUC), or Service Desk environments.
- Proven experience providing VIP or Executive Support in a corporate environment is mandatory.
- Strong experience supporting Windows-based desktop and laptop environments, hardware troubleshooting, software installation, and peripheral devices.
- Hands-on experience with ticketing systems and incident management processes.
- Good understanding of IT support operations, service management practices, and customer support principles.
- Exposure to local network troubleshooting and coordination with infrastructure teams.
- Experience performing PC deployment, IMAC activities, hardware refreshes, and workplace technology support.
- Familiarity with conference-room technologies, collaboration tools, and event-support activities is an advantage.
- Ability to work independently, prioritize multiple tasks, and perform effectively under pressure.
- Willingness to work flexible hours when required to support business operations.
- Fluent English communication skills, both written and spoken.
- Strong interpersonal skills, customer service mindset, and ability to build effective working relationships.
- Team-oriented, proactive, and committed to delivering excellent end-user experiences.
WHY AMARIS?
At Amaris Consulting, we believe in creating a thriving, positive workplace where every team member can grow, connect, and make a real impact. Here’s what you can expect when you join our dynamic community:
- Global Diversity : Be part of an international team of 110+ nationalities, celebrating diverse perspectives and collaboration.
- Trust and Growth : With 70% of our leaders starting at entry-level, we’re committed to nurturing talent and empowering you to reach new heights.
- Continuous Learning : Unlock your full potential with our internal Academy and over 250 training modules designed for your professional growth.
- Vibrant Culture : Enjoy a workplace where energy, fun, and camaraderie come together through regular afterworks, team-building events, and more.
- Meaningful Impact: Join us in making a difference through our CSR initiatives, including the WeCare Together program, and be part of something bigger.
Equal opportunity
Amaris Consulting is proud to be an equal opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability or other characteristics.
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