887 Tech Support jobs in Singapore

Responsibilities

• Perform basic network troubleshooting
• Supports the service team on the commissioning, preventive maintenance and testing of equipment as well as to provide continual technical support to customers
• Develop and design surveillance or network system with project leader
• Deliver projects according to schedule, client's satisfaction and installation standards
• Carry out testing and commissioning of CCTV, Access Control, Intercom, Fire Alarm, AV, Public Address and other Security & Communication systems
• Provide support to Project Team on the implementation of new projects
• To troubleshoot any technical problems and provide support to users
• Analyse equipment failures to determine cause and recommend/take corrective actions
• Provide support to projects during DLP period to ensure all rectification works are completed before handover

Requirements

• O Levels, Diploma or Degree in IT Networking / Electronics & Electrical / IT Engineering / Computer Science / Telecommunication Engineering
• Minimum 3 years of related working experience in Security / CCTV industry
• Must be provision in using AI such as ChatGPT and Copilot to enhance productivity and solve work problems
• Experience in IP network-based video surveillance, door access control and intrusion system design and setup
• Experience in router setup and configuration
• A good team player, independent and able to work under pressure
• Bilingual in English and Mandarin to liaise with mandarin speaking associates
• Able to handle stress; Love challenging tasks
• Love to explore new technologies

RESPONSIBILITIES

• To provide hardware & equipment support for various project teams, including servers, desktops/laptops, and peripherals, and to perform PC and/or equipment troubleshooting where required.
• To participate in site deployments to provide assistance and support in setting up servers, workstations, and systems for project teams.
• To provide administrative support to managers and project teams-note-taking, coordinating meetings, sourcing, request and compilation of quotations, tracking expenses, updating and maintaining documents, filing, and other project-related administrative tasks.
• To maintain and support internal application systems.
• To provide co-ordination duties and support between project teams, departments, and external vendors and customers.
• To consolidate and compile relevant project information for reporting purpose.
• To assist in other ad-hoc duties, as and when assigned.

REQUIREMENTS

• Minimum 2 Years of recent experience in relevant field is a plus.
• Higher Diploma/ Degree in Information Technology, Computer Science or equivalent.
• Proficiency in networking, system integration and infrastructure projects is a plus.
• Must be adaptable and comfortable with changing business requirements in a highly agile environment.
• Good verbal and written communications ability.
• Positive learning attitude and able to work well both independently and in a team.
• Meticulous, analytical and problem solving skills.

Note: Please share with us, which of the 3 traits mentioned in 'Skills required no. 7' is your strongest and why.

INTERVIEW PROCESS

1st Round : (for shortlisted candidates): 45 mins online technical interview

2nd Round : (for technically selected candidates): 40-60 mins interview

Salary will commensurate with experience and skills.

Please visit this link and complete this online interview:

Good luck

(Only shortlisted candidates will be notified)

RESPONSIBILITIES

• To provide hardware & equipment support for various project teams, including servers, desktops/laptops, and peripherals, and to perform PC and/or equipment troubleshooting where required.
• To participate in site deployments to provide assistance and support in setting up servers, workstations, and systems for project teams.
• To provide administrative support to managers and project teams-note-taking, coordinating meetings, sourcing, request and compilation of quotations, tracking expenses, updating and maintaining documents, filing, and other project-related administrative tasks.
• To maintain and support internal application systems.
• To provide co-ordination duties and support between project teams, departments, and external vendors and customers.
• To consolidate and compile relevant project information for reporting purpose.
• To assist in other ad-hoc duties, as and when assigned.

REQUIREMENTS

• Minimum 2 Years of recent experience in relevant field is a plus.
• Higher Diploma/ Degree in Information Technology, Computer Science or equivalent.
• Proficiency in networking, system integration and infrastructure projects is a plus.
• Must be adaptable and comfortable with changing business requirements in a highly agile environment.
• Good verbal and written communications ability.
• Positive learning attitude and able to work well both independently and in a team.
• Meticulous, analytical and problem solving skills.

Note: Please share with us, which of the 3 traits mentioned in ‘Skills required no. 7’ is your strongest and why.

INTERVIEW PROCESS

1st Round : (for shortlisted candidates): 45 mins online technical interview
2nd Round : (for technically selected candidates): 40-60 mins interview

Salary will commensurate with experience and skills.

Please visit this link and complete this online interview:

Good luck!

(Only shortlisted candidates will be notified)

We are seeking a Tech Support Professional to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our agents and customers.

• Conduct trainings to agents and customers on how to use AIA+ mobile app
• Guide walk-in agents and customers on how to use AIA+ mobile app
• Assist agents and customers to troubleshoot any issues using AIA+ mobile app
• Return calls to agents and customers to update status of the issues
• Raise JIRA for any issues and follow up closely on the status with stakeholders till the issues are resolved
• Compile feedback and submit it to the working committee as per the agreed schedule
• Guide agents on using the sales quotation engine
• Undertake any other projects/tasks assigned from time to time

• GCE A Level / Diploma or Degree
• Proficient in Microsoft Office
• High troubleshooting skills
• Able to articulate and communicate clearly both in written and spoken forms
• Have a strong customer centric mindset
• Candidates with experience in JIRA will be a bonus

The IT Helpdesk role offers a competitive remuneration package and opportunities for professional growth in a convenient work environment.

• Manage user account access, permissions, and system roles according to security protocols.
• Maintain and organize IT documentation, records, and internal resources effectively.
• Monitor system access logs and device usage to ensure compliance and data security.
• Track and escalate IT incidents, ensuring timely resolution and communication with stakeholders.
• Prepare regular reports on IT activities, system usage, and incident trends.
• Perform routine server maintenance and infrastructure updates for optimal performance.
• Conduct hardware and software checks to ensure all systems are functioning properly.
• Support scheduled power cycles and annual system maintenance to maintain reliability.

• Nitec or Diploma in Information Technology or a related field is required.

This role offers a comprehensive benefits package, including competitive remuneration and opportunities for professional development.

As an IT Helpdesk professional, you will have the opportunity to develop your skills and expertise in a dynamic and fast-paced work environment.

Tech Support Specialist

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• Our team is looking for a skilled Tech Support Specialist to join our ranks.
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• The ideal candidate will have experience in installing and configuring computer hardware and software, as well as monitoring and maintaining computer systems and networks.
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• They should be proficient in providing technical support and repairing equipment as necessary.
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• A strong background in reviewing company ICT needs and proposing solutions to meet those requirements is essential.
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• Additionally, the successful candidate will have excellent research skills, with the ability to stay up-to-date on the latest technology trends and tools.
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• Knowledge of cloud storage and database management is also highly desirable.
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• We are particularly interested in candidates with experience in AI functionality and integration, such as Zoom AI or Gemini.
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• Technical proficiency in installing and configuring computer hardware and software.
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• Ability to monitor and maintain computer systems and networks.
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• Strong communication and problem-solving skills.
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• Experience with cloud storage and database management.
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• Familiarity with AI functionality and integration.
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• Opportunities for professional growth and development.
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• A dynamic and supportive work environment.
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• Competitive salary and benefits package.
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Please submit your application, including your resume and a cover letter, to us. We look forward to hearing from you!

We are seeking a highly skilled and motivated Tech Support Specialist to assume responsibility for operational and project implementation.

About the Role:

• The Tech Support Specialist will collaborate with stakeholders and other team members to provide technical support for operational events; and business-as-usual ICT requirements.
• Provide prompt troubleshooting services for operational users on ICT requests.
• Work closely with vendors to ensure all ICT requirements are provisioned and operational outcomes are met.
• Provide technical consultation and solutioning for operational users on ICT requests.
• Manage user expectation and resolve any technical issues/incidents timely.
• Manage inventory and asset of ICT equipment, including peripherals and accessories.
• Ensure operational readiness of ICT equipment for deployment.
• Manage and support disposal of ICT equipment.
• Support audit activities and stock-taking of ICT inventory.
• Administration of user account management system and inventory management system.
• Assist in provision of mobile plan and subscription.
• Assist in monitoring of expenditure and verification of billing as when required.
• Management and maintenance of network control centre/room.
• Compliance with Agency Standard Operating Procedures and Whole-of-Government Instruction Manuals during course of work.

Requirements:

• Degree in Computer Science, IT, Electronics, Communications Engineering or other equivalent engineering courses.
• Preferably 2 years working experiences in technical support for ICT projects or operations.

This role is ideal for individuals who possess strong analytical skills and have excellent communication skills. If you are looking for a challenging career opportunity, please apply now!

• Liaison for Project Manager for augmented resources/interns periodical administration (requisition, timesheet tracking, reflection reports, leave application, etc)
• Support Project Managers to hire and onboard / offboard project team members, Security Clearance, Onboarding/offboarding checklist.
• Assists Project Managers in term of project administration activities such as financials tracker and augmented resources renewal tracker.
• Support Project Managers in Project and Operation Documentations and tracking (including pre-audit preparations for audits).
• Track account and vulnerability compliance status, and incident tracking. Prepare operational statistics, server utilization,n and performance metrics for weekly operations meetings to comply with key risk indicators for
  running projects and operations.

• A degree in business management, business administration or a related field.
• 5+ years of experience as a Project Admin/ PMO or related project administrative role, preferably in IT or relevant industries.
• Meticulous with an eye for detail.
• Ability to work independently and assume responsibility for project deliverables.
• Knowledge of organizational effectiveness and operations management.
• Excellent interpersonal and communication skills.
• Excellent organizational skills.
• Proficiency with Microsoft Office (Words, Excel, PowerPoint, etc)
• Good interpersonal, team player, meticulous, analytical, and writing skills

As a Project and Operations Administrative support of our team, this role is crucial in supporting the Project Managers to maintain effective and efficient application system operations and monitoring across our organization.

The successful candidate will work with cross-functional teams to provide value-added support to make a significant impact on our organization's technology projects and operations.

Key Responsibilities:

• Liaison for Project Manager for augmented resources/interns periodical administration (requisition, timesheet tracking, reflection reports, leave application, etc)
• Support Project Managers to hire and onboard / offboard project team members, Security Clearance, Onboarding/offboarding checklist.
• Assists Project Managers in term of project administration activities such as financials tracker and augmented resources renewal tracker.
• Support Project Managers in Project and Operation Documentations and tracking (including pre-audit preparations for audits).
• Track account and vulnerability compliance status, and incident tracking. Prepare operational statistics, server utilization,n and performance metrics for weekly operations meetings to comply with key risk indicators for
  
  running projects and operations.

What are we looking for:

• A degree in business management, business administration or a related field.
• 5+ years of experience as a Project Admin/ PMO or related project administrative role, preferably in IT or relevant industries.
• Meticulous with an eye for detail.
• Ability to work independently and assume responsibility for project deliverables.
• Knowledge of organizational effectiveness and operations management.
• Excellent interpersonal and communication skills.
• Excellent organizational skills.
• Proficiency with Microsoft Office (Words, Excel, PowerPoint, etc)
• Good interpersonal, team player, meticulous, analytical, and writing skills