454 Systems Support jobs in Singapore

Sin Chew Alarm is seeking a proactive and technically skilled Systems Support Engineer to be a core part of our team. You will support our growing portfolio of electronic security solutions, playing a key role in maintaining, troubleshooting, and enhancing integrated security systems such as CCTV, Card Access, Biometric, Intruder Alarms, Intercom Systems , and associated cloud-based monitoring platforms (ISMS, etc.) .

This role critically bridges IT infrastructure and physical security systems , requiring developed specialist knowledge to ensure seamless operation, high availability, and optimal client satisfaction across our systems.

• Provide advanced Level 2/3 technical support for integrated security systems, performing diagnostics, troubleshooting, and resolving complex hardware, software, and network faults, both remotely and on-site.
• Resolve escalated system-related incidents to identify root cause, develop solutions, and ensure uninterrupted operations.
• On-Call Standby: Be available for on-call availability with varied shifts (including nights, weekends, and holidays) to respond to and resolve critical systems-related incidents.
• Conduct risk assessments of systems and implement corrective actions.

• Conduct proactive preventive maintenance activities, system audits, and scheduled upgrades/patching to enhance availability, reliability, scalability, and security.
• Install, configure, and maintain the hardware and software components of security systems, including networking tools and techniques required for deployment and monitoring.
• Develop automated processes to define, measure, and report on service quality, stability, and capacity.
• Analyse system performance and recommend solutions to optimize the use of network and operating systems .

• Collaborate with project teams during system provisioning, installations, configurations, commissioning, and handover processes.
• Develop new systems or system enhancements in accordance with business analysis and systems requirements, providing technical advice on installation, setup, and configuration.
• Define comprehensive system maintenance procedures and design effective security and integrity controls.
• Lead research initiatives for the development of advanced and automated approaches for system administration.
• Conduct User Acceptance Tests (UAT) for newly deployed or enhanced systems.

• Manage the execution and monitoring of Service Level Agreements (SLAs) , ensuring objectives and targets are met or exceeded.
• Maintain accurate and detailed documentation for system configurations, support logs, and client reports.
• Liaise effectively with vendors and suppliers for technical support, warranty claims, and access to new technology information.
• Provide end-user training and technical guidance to clients, ensuring high service level standards.

Education - Diploma or Degree in Electrical/Electronic Engineering, Information Technology, or a related field.

Experience - Open to New Hires —on-job training will be provided. Candidates with 1-3 years of relevant experience are highly encouraged to apply.

Technical Skills - Essential: Proficiency with CCTV/VMS, Access Control, Intruder Alarm Systems , IP networking (TCP/IP, routing, switching), Windows OS , and server platforms.

Certifications (Preferred) - Relevant certifications such as CCNA (Cisco), CompTIA A+/Network+, or vendor-specific security system certifications (e.g., Milestone, Genetec, Avigilon). SCTP/WSQ Advanced Certificate or Higher Nitec in Security/IT fields is a plus.

Soft Skills - Strong problem-solving abilities, effective communication , high service level standards , and the ability to work independently and collaboratively in a team setting.

OtherClass - 3 driving license preferred for site visits and rapid on-site response.

We are seeking a Cybersecurity & Systems Support Engineer to support the operations and cybersecurity of mission-critical systems. In this role, you will maintain, monitor, and secure systems to ensure smooth and uninterrupted business operations. You will also contribute to solution delivery, risk management, and continuous improvement, helping to strengthen the organisation's overall security posture.

Key Responsibilities

• Provide L1 operations and support, including incident response and user support (with roster-based standby duty).
• Monitor and manage system alerts, perform routine testing, and support change management.
• Carry out cybersecurity activities such as vulnerability management, access/log reviews, risk register maintenance, and cyber awareness training.
• Support programme delivery in areas such as system design, implementation, configuration, and cloud/infrastructure administration.
• Prepare and maintain technical documentation, reports, and operational processes.
• Collaborate with stakeholders to improve efficiency, resiliency, and compliance with policies and best practices.

Requirements

• Diploma or Bachelor's degree in Computer Science, IT, Cybersecurity, or related fields.
• At least 2 years' experience in IT Operations or Cybersecurity Operations.
• Exposure to IT service delivery management and SLA/OLA compliance.
• Knowledge in one or more of the following areas is desirable: coding (C#, Java, JavaScript), DevOps/DevSecOps, cloud (AWS/Azure), databases, middleware, Windows/Linux administration, infrastructure, and cybersecurity practices.
• Strong analytical, troubleshooting, and communication skills.
• Relevant certifications (e.g. ITIL, CISSP) are an advantage.
• Positive working attitude and commitment to continuous learning.

Job Description

• Participate in 24x7 maintenance standby on a rotational basis, attend daily call assignments during office hours, and perform weekend or after-hours duties as required.
• Ensure all fault cases meet SLA targets and escalate issues beyond the knowledge of L1/L2 support.
• Follow up on cases from opening to closure, including updating incident tickets accurately and promptly.
• Conduct preventive maintenance, manage hardware inventory, and obtain necessary certifications to support key customers.
• Provide training and guidance to L1/L2 staff on technical competencies (e.g., firewalls, legacy products) and undertake new assignments as directed by the Operations Manager or TSM.

Requirements

• Hold and maintain valid certifications for Checkpoint Firewall, Palo Alto, Fortinet, and other relevant security products to ensure compliance and demonstrate technical expertise in supporting key clients.
• Diploma or Degree in Computer Science, Information Technology, Cybersecurity, or a related field.
• Possess at least 2 years of hands-on experience in network, server, or cybersecurity support.
• Proven ability to troubleshoot, configure, and maintain security infrastructure, including firewalls, routing, and switching.
• Strong communication and problem-solving skills, with the ability to work independently and provide guidance or training to junior staff.

This is a 1-year Contract position under People Advantage(Certis Group). We appreciate your application and regret only shortlisted candidates will be notified.

By submitting your resume, you consent to the handling of your personal data in accordance with Certis Group Privacy Policy ).

EA Personnel Name: Siti Khatijah

EA Personnel No: R

EA License No: 11C3955

Job Description:

1. SAP S/4HANA Implementation & Support

• Collaborate with IT, Technology Solutions Team, and Operations teams to support the migration from SAP R/3 to S/4HANA.
• Assist in the testing, validation, and troubleshooting of SAP WM/EWM modules.
• Provide training and support to warehouse personnel on new SAP functionalities and workflows.
• Document SAP-related processes and maintain user support materials.

2. IT Infrastructure & Hardware Management

• Maintain and troubleshoot warehouse IT hardware, including barcode scanners, printers, handheld terminals, tablets, and Wi-Fi networks.
• Coordinate with external vendors for hardware maintenance, upgrades, and replacements.
• Monitor and ensure high availability and reliability of all warehouse IT systems.

3. Warehouse Process Optimization

• Analyze existing warehouse workflows to identify opportunities for digital enhancement.
• Implement and support automation tools such as RFID, voice picking systems, and mobile applications.
• Facilitate integration of third-party logistics systems or Warehouse Management Systems (WMS) with SAP and other enterprise platforms.

4. Data Management & Reporting

• Develop and maintain dashboards and performance reports using tools such as Power BI or SAP Analytics Cloud.
• Ensure data accuracy, consistency, and integrity across all warehouse systems.

5. System Security & Compliance

• Enforce IT security protocols and best practices within the warehouse environment.
• Ensure compliance with internal audit standards and data protection regulations.

6. Training & Documentation

• Create and maintain user manuals, standard operating procedures (SOPs), and training materials.
• Conduct regular training sessions for warehouse staff on digital tools and IT systems.

Job Requirements:

• Proficient in SAP WM/EWM and S/4HANA modules.
• Hands-on experience with warehouse technologies such as RFID, barcode systems, and automation tools.
• Strong understanding of IT infrastructure, hardware troubleshooting, and system integration.
• Analytical mindset with a focus on process improvement and operational efficiency.
• Excellent communication skills with the ability to train and support end-users effectively.
• Diploma or Degree in Information Technology, Logistics, Supply Chain Management, or a related field.
• Prior experience in a manufacturing or logistics environment.

Trading Systems Support Analyst

Edgewater, a leading provider of electronic foreign exchange liquidity and workflow solutions, is seeking a talented Trading Systems Support Analyst to join our dynamic team. As a leading provider of electronic foreign exchange liquidity and workflow solutions, we value innovation, reliability, and client service excellence. This role offers a unique opportunity to work in a high-profile environment with the opportunity to make impactful decisions.

Responsibilities:

• Manage the widely-deployed FX Transaction system

• Oversee environmental delivery systems

• Assist in designing and implementing support systems to increase reliability

• Provide level 1 and 2 support for production systems, solving problems promptly

• Monitor and report on the status of systems

• Serve as the initial technical contact

• Architect new solutions to enhance trading systems

• Troubleshoot and analyze performance issues

Requirements:

• 1-3 years of commercial experience in a trading environment

• Bachelor's degree in a STEM subject

• Excellent scripting skills in Python/Perl/Bash or Shell

• Experience with Linux

• Understanding of SQL and relational databases

• C++ skills are a plus

• Strong problem-solving skills and a passion for technology

This role is ideal for candidates coming from a bank, hedge fund, or trading software vendor who are looking to take on firm-wide responsibility and contribute to business growth. If you are motivated by technology and the opportunity to make a significant impact, we invite you to join our team.

Company description:

The National University of Singapore is the national research university of Singapore. Founded in 1905 as the Straits Settlements and Federated Malay States Government Medical School, NUS is the oldest higher education institution in Singapore

Job description:

NUS OAR

The NUS Office of Alumni Relations (OAR) fosters a lifelong relationship between the National University of Singapore (NUS) and its alumni. It provides a platform for alumni to stay connected with the University and each other through various programmes, events, and networking opportunities. OAR supports alumni in their personal and professional development, encouraging their involvement in university initiatives and community service. By promoting a vibrant and engaged alumni network in Singapore and globally, OAR aims to strengthen the NUS community, enhance its reputation, and contribute to the university's mission of excellence in education, research, and service to society.

Job Description

To augment OAR's Data & Systems (D&S) team and take on the management of the Alumni CRM (Blackbaud CRM) and Event System (Gevme) allowing existing D&S staff to undertake the migration of the Alumni CRM from Blackbaud to Salesforce.

1. Customer Relationship Management (CRM):

• Manage and maintain the Blackbaud CRM system, ensuring alumni data is consistently accurate, complete and up-to-date.

• Collaborate with NUS IT to plan, implement and test system enhancements, upgrades and resolve technical issues efficiently.

• Oversee and execute data imports and integrations to maintain seamless information flow with a high level of data quality and integrity.

• Conduct comprehensive onboarding and training sessions for Colleges, Faculties, Schools, Hostels, and Administrative Units to maximise CRM adoption and usage.

• Develop, update and distribute user manuals, training materials and documentation to support end-users in their daily operation

2. Event Management System:

• Administer and maintain the Gevme event management system, including user access, event setup and ongoing support.

• Troubleshoot and resolve system issues to ensure uninterrupted event management operations.

• Partner with Colleges, Faculties, Schools, Hostels, and Administrative Units to support and enhance alumni outreach through effective event planning, execution and post-event follow-up.

• Provide guidance and technical support to internal stakeholders in organising alumni events, ensuring high levels of engagement satisfaction.

• Perform data imports related to events into the CRM, ensuring accuracy and consistency between systems

3. Alumni Helpdesk Management:

• Manage the alumni helpdesk mailbox, responding to system-related queries and requests with prompt, professional and solution-oriented communications.

• Liaise with internal and external stakeholders to resolve technical issues, escalate complex cases where necessary and ensure high levels of user satisfaction

4. IT and Data Management:

• Oversee the administration and maintaince of the departmental SharePoint site and network drive, ensuring content is current, accurate, and logically organised with proper permissions.

• Provide first-line technical support for IT-related matters within the department, including hardware, software, connectivity and system access issues, in coordination with central IT support as required.

Qualifications

• Experience - 3-5 years of hands-on experience administering, supporting and troubleshooting CRM and event management systems, ideally within a higher education or non-profit environment. Direct experience with alumni relations will be an advantage. Prior exposure to Blackbaud CRM and GEVME platforms is strongly preferred.

• Data Accuracy - Strong attention to detail with proven experience managing data imports, performing data validation and upholding data integrity within complex systems.

• Analytical & Problem-Solving - Demonstrated analytical and troubleshooting skills to proactively identify, investigate and resolve issues in CRM and event management platforms.

• Training & Support - Experience in developing and delivering effective user training, user guides and support users on CRM and event management system functionalities.

• Reporting & Analysis - Proficient in generating, interpreting and presenting reports on event performance and alumni engagement metrics to inform decision-making.

• Communication - Excellent written and verbal communication skills for effective collaborate cross-functional teams, stakeholders and external partners.

• Organisational Skills - Strong organizational and time-management skills, with the ability to manage multiple priorities and tasks concurrently.

More Information

Location: Kent Ridge Campus

Organization: Office of Alumni Relations

Department : Office of Alumni Relations

Employee Referral Eligible: No

Job requisition ID : 30331

Job Description
The NUS Office of Alumni Relations (OAR) fosters a lifelong relationship between the National University of Singapore (NUS) and its alumni. It provides a platform for alumni to stay connected with the University and each other through various programmes, events, and networking opportunities. OAR supports alumni in their personal and professional development, encouraging their involvement in university initiatives and community service. By promoting a vibrant and engaged alumni network in Singapore and globally, OAR aims to strengthen the NUS community, enhance its reputation, and contribute to the university's mission of excellence in education, research, and service to society.
Department / Team
NUS OAR – Data & Systems (D&S) team
Responsibilities
CRM:
Manage and maintain the Blackbaud CRM system, ensuring alumni data is consistently accurate, complete and up-to-date. Collaborate with NUS IT to plan, implement and test system enhancements, upgrades and resolve technical issues efficiently. Oversee and execute data imports and integrations to maintain seamless information flow with a high level of data quality and integrity. Conduct comprehensive onboarding and training sessions for Colleges, Faculties, Schools, Hostels, and Administrative Units to maximise CRM adoption and usage. Develop, update and distribute user manuals, training materials and documentation to support end-users in their daily operation.
Event Management System:
Administer and maintain the Gevme event management system, including user access, event setup and ongoing support. Troubleshoot and resolve system issues to ensure uninterrupted event management operations. Partner with Colleges, Faculties, Schools, Hostels, and Administrative Units to support and enhance alumni outreach through effective event planning, execution and post-event follow-up. Provide guidance and technical support to internal stakeholders in organising alumni events, ensuring high levels of engagement satisfaction. Perform data imports related to events into the CRM, ensuring accuracy and consistency between systems.
Alumni Helpdesk Management:
Manage the alumni helpdesk mailbox, responding to system-related queries and requests with prompt, professional and solution-oriented communications. Liaise with internal and external stakeholders to resolve technical issues, escalate complex cases where necessary and ensure high levels of user satisfaction.
IT and Data Management:
Oversee the administration and maintenance of the departmental SharePoint site and network drive, ensuring content is current, accurate, and logically organised with proper permissions. Provide first-line technical support for IT-related matters within the department, including hardware, software, connectivity and system access issues, in coordination with central IT support as required.
Qualifications
Experience - 3-5 years of hands-on experience administering, supporting and troubleshooting CRM and event management systems, ideally within a higher education or non-profit environment. Direct experience with alumni relations will be an advantage. Prior exposure to Blackbaud CRM and GEVME platforms is strongly preferred.
Data Accuracy – Strong attention to detail with proven experience managing data imports, performing data validation and upholding data integrity within complex systems.
Analytical & Problem-Solving - Demonstrated analytical and troubleshooting skills to proactively identify, investigate and resolve issues in CRM and event management platforms.
Training & Support - Experience in developing and delivering effective user training, user guides and support users on CRM and event management system functionalities.
Reporting & Analysis – Proficient in generating, interpreting and presenting reports on event performance and alumni engagement metrics to inform decision-making.
Communication – Excellent written and verbal communication skills for effective collaboration with cross-functional teams, stakeholders and external partners.
Organisational Skills – Strong organizational and time-management skills, with the ability to manage multiple priorities and tasks concurrently.
More Information
Location: Kent Ridge Campus
Organization: Office of Alumni Relations
Department: Office of Alumni Relations
Employee Referral Eligible: No
Job requisition ID: 30331
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Responsibilities
1. SAP S/4HANA Implementation & Support
Collaborate with IT, Technology Solutions Team, and Operations teams to support the migration from SAP R/3 to S/4HANA.
Assist in the testing, validation, and troubleshooting of SAP WM/EWM modules.
Provide training and support to warehouse personnel on new SAP functionalities and workflows.
Document SAP-related processes and maintain user support materials.
2. IT Infrastructure & Hardware Management
Maintain and troubleshoot warehouse IT hardware, including barcode scanners, printers, handheld terminals, tablets, and Wi-Fi networks.
Coordinate with external vendors for hardware maintenance, upgrades, and replacements.
Monitor and ensure high availability and reliability of all warehouse IT systems.
3. Warehouse Process Optimization
Analyze existing warehouse workflows to identify opportunities for digital enhancement.
Implement and support automation tools such as RFID, voice picking systems, and mobile applications.
Facilitate integration of third-party logistics systems or Warehouse Management Systems (WMS) with SAP and other enterprise platforms.
4. Data Management & Reporting
Develop and maintain dashboards and performance reports using tools such as Power BI or SAP Analytics Cloud.
Ensure data accuracy, consistency, and integrity across all warehouse systems.
5. System Security & Compliance
Enforce IT security protocols and best practices within the warehouse environment.
Ensure compliance with internal audit standards and data protection regulations.
6. Training & Documentation
Create and maintain user manuals, standard operating procedures (SOPs), and training materials.
Conduct regular training sessions for warehouse staff on digital tools and IT systems.
Qualifications
Proficient in SAP WM/EWM and S/4HANA modules.
Hands-on experience with warehouse technologies such as RFID, barcode systems, and automation tools.
Strong understanding of IT infrastructure, hardware troubleshooting, and system integration.
Analytical mindset with a focus on process improvement and operational efficiency.
Excellent communication skills with the ability to train and support end-users effectively.
Diploma or Degree in Information Technology, Logistics, Supply Chain Management, or a related field.
Prior experience in a manufacturing or logistics environment.
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The Systems Support Engineer undertakes complex projects related to system provisioning, installations, configurations as well as monitoring and maintenance of systems.
He/She is also familiar with the relevant platforms on which the database is deployed on. The Systems Support Engineer is able to quickly and effectively solve issues as they arise.
He/She is required to be on standby with on-call availability with varied shifts including nights, weekends and holidays to resolve systems related incidents. He/She works in a team setting and is proficient in Infrastructure systems and Network related tools and techniques required by the organisation.
He/She is able to methodically identify the cause of the issue, evaluate it and develop a solution in collaboration with the team. He/She is able to communicate effectively and displays high service level standards.
He/She applies highly developed specialist knowledge and skills in systems administration and works toward continuous optimisation of system performance. He/She implements system improvements and instructs other IT staff in the resolution of most complex issues.
Typical Tasks
Installing and configuring software applications.
Performing system maintenance, patching and upgrades.
Performing hardware repairs and maintenance.
Troubleshooting network connectivity issues.
Providing support for remote and end users.
Resetting user passwords and account management.
Key Tasks
Schedule installations and upgrades in accordance with organisational policies, procedures and protocols.
Propose recommendations to improve performance and client satisfaction.
Lead research initiatives for the development of advanced and automated approaches for system administration.
Install, modify, implement and maintain systems.
Conduct user acceptance tests for the newly deployed systems.
Monitor service-level objectives to ensure that requirements are met or exceeded.
Resolve escalated system-related issues to identify root cause and potential solutions.
Conduct system audits and upgrades.
Investigate cause of systems issues and resolve issues to ensure uninterrupted operations.
Manage the development of service-level objectives and targets.
Provide technical advice on installation, setup, configuration of systems.
Analyse system requirements and performance to optimise the use of network operating systems.
Conduct risk assessments of systems.
Design security and integrity controls.
Develop automated processes to define, measure, and report on service quality, stability and capacity.
Interpret internal or external business issues and recommends solutions and/or best practices.
Analyse the use of new systems to identify enhancement needs.
Define the system maintenance procedures.
Explore opportunities to optimise the delivery of systems services with emphasis on availability, reliability, scalability, and security.
Skills
Set up and maintenance with Hypervisors such as Hyper-V & VMware.
Excellent communication and interpersonal skills.
Able to work independently and as part of the team.
Critical and Analytical Thinking.
Knowledge of networking concepts (TCP/IP, DNS, DHCP).
Strong technical troubleshooting skills.
Storages such as NAS and SAN.
Knowledge in Windows desktops and servers.
Job Requirements
Experience with Networking, Desktop/User support, Server maintenance and management.
Good problem solving and analytical skills.
Preferred 1-2 years of related working experience.
Experience in Server and Virtualization management.
Nitec, Higher Nitec or Diploma in Information Technology or a related field.
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