656 Systems Support jobs in Singapore

Good career progression

Near MRT

Attractive Bonuses

Job Description:

• Provide 24x7 production support, including incident management, root cause analysis, and resolution of application-related issues to minimize downtime.
• Collaborate with development, infrastructure, and DevOps teams to troubleshoot complex issues, support deployments, and optimize system performance.
• Maintain operational documentation, manage application monitoring tools, and ensure service level agreements (SLAs) are met consistently.

Requirements:

• At least a Diploma in Computer Science or related certifications.
• Hands-on experience with application monitoring, troubleshooting tools, and incident management processes in a 24x7 environment.
• Strong technical proficiency in Java/J2EE, Oracle (SQL/PLSQL), APIs (REST/SOAP), and familiarity with Unix/Linux environments and scripting.

To apply, please include the following details inside your CV for faster processing:

• Reasons for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

We regret that only short-listed candidates will be contacted shortly.

Loh Puay Hwee David

EA License | 24C2215

EA Registration Number | R1766892

The Systems Support Engineer undertakes complex projects related to system provisioning, installations, configurations as well as monitoring and maintenance of systems.

He/She is also familiar with the relevant platforms on which the database is deployed on. The Systems Support Engineer is able to quickly and effectively solve issues as they arise.

He/She is required to be on standby with on-call availability with varied shifts including nights, weekends and holidays to resolve systems related incidents. He/She works in a team setting and is proficient in Infrastructure systems and Network related tools and techniques required by the organisation.

He/She is able to methodically identify the cause of the issue, evaluate it and develop a solution in collaboration with the team. He/She is able to communicate effectively and displays high service level standards.

He/She applies highly developed specialist knowledge and skills in systems administration and works toward continuous optimisation of system performance. He/She implements system improvements and instructs other IT staff in the resolution of most complex issues.

Installing and configuring software applications.

Performing system maintenance, patching and upgrades.

Performing hardware repairs and maintenance.

Troubleshooting network connectivity issues.

Providing support for remote and end users.

Resetting user passwords and account management.

Schedule installations and upgrades in accordance with organisational policies, procedures and protocols.

Propose recommendations to improve performance and client satisfaction.

Lead research initiatives for the development of advanced and automated approaches for system administration.

Install, modify, implement and maintain systems.

Conduct user acceptance tests for the newly deployed systems.

Monitor service-level objectives to ensure that requirements are met or exceeded.

Resolve escalated system-related issues to identify root cause and potential solutions.

Conduct system audits and upgrades.

Investigate cause of systems issues and resolve issues to ensure uninterrupted operations.

Manage the development of service-level objectives and targets.

Provide technical advice on installation, setup, configuration of systems.

Analyse system requirements and performance to optimise the use of network operating systems.

Conduct risk assessments of systems.

Design security and integrity controls.

Develop automated processes to define, measure, and report on service quality, stability and capacity.

Interpret internal or external business issues and recommends solutions and/or best practices.

Analyse the use of new systems to identify enhancement needs.

Define the system maintenance procedures.

Explore opportunities to optimise the delivery of systems services with emphasis on availability, reliability, scalability, and security.

Set up and maintenance with Hypervisors such as Hyper-V & VMware.

Excellent communication and interpersonal skills.

Able to work independently and as part of the team.

Critical and Analytical Thinking.

Knowledge of networking concepts (TCP/IP, DNS, DHCP).

Strong technical troubleshooting skills.

Storages such as NAS and SAN.

Knowledge in Windows desktops and servers.

Experience with Networking, Desktop/User support, Server maintenance and management.

Good problem solving and analytical skills.

Preferred 1-2 years of related working experience.

Experience in Server and Virtualization management.

Nitec, Higher Nitec or Diploma in Information Technology or a related field.

The Systems Support Engineer undertakes complex projects related to system provisioning, installations, configurations as well as monitoring and maintenance of systems.

He/She is also familiar with the relevant platforms on which the database is deployed on. The Systems Support Engineer is able to quickly and effectively solve issues as they arise.

He/She is required to be on standby with on-call availability with varied shifts including nights, weekends and holidays to resolve systems related incidents. He/She works in a team setting and is proficient in Infrastructure systems and Network related tools and techniques required by the organisation.

He/She is able to methodically identify the cause of the issue, evaluate it and develop a solution in collaboration with the team. He/She is able to communicate effectively and displays high service level standards.

He/She applies highly developed specialist knowledge and skills in systems administration and works toward continuous optimisation of system performance. He/She implements system improvements and instructs other IT staff in the resolution of most complex issues.

Typical Tasks

Installing and configuring software applications.

Performing system maintenance, patching and upgrades.

Performing hardware repairs and maintenance.

Troubleshooting network connectivity issues.

Providing support for remote and end users.

Resetting user passwords and account management.

Key Tasks

Schedule installations and upgrades in accordance with organisational policies, procedures and protocols.

Propose recommendations to improve performance and client satisfaction.

Lead research initiatives for the development of advanced and automated approaches for system administration.

Install, modify, implement and maintain systems.

Conduct user acceptance tests for the newly deployed systems.

Monitor service-level objectives to ensure that requirements are met or exceeded.

Resolve escalated system-related issues to identify root cause and potential solutions.

Conduct system audits and upgrades.

Investigate cause of systems issues and resolve issues to ensure uninterrupted operations.

Manage the development of service-level objectives and targets.

Provide technical advice on installation, setup, configuration of systems.

Analyse system requirements and performance to optimise the use of network operating systems.

Conduct risk assessments of systems.

Design security and integrity controls.

Develop automated processes to define, measure, and report on service quality, stability and capacity.

Interpret internal or external business issues and recommends solutions and/or best practices.

Analyse the use of new systems to identify enhancement needs.

Define the system maintenance procedures.

Explore opportunities to optimise the delivery of systems services with emphasis on availability, reliability, scalability, and security.

Skills

Set up and maintenance with Hypervisors such as Hyper-V & VMware.

Excellent communication and interpersonal skills.

Able to work independently and as part of the team.

Critical and Analytical Thinking.

Knowledge of networking concepts (TCP/IP, DNS, DHCP).

Strong technical troubleshooting skills.

Storages such as NAS and SAN.

Knowledge in Windows desktops and servers.

Job Requirements

Experience with Networking, Desktop/User support, Server maintenance and management.

Good problem solving and analytical skills.

Preferred 1-2 years of related working experience.

Experience in Server and Virtualization management.

Nitec, Higher Nitec or Diploma in Information Technology or a related field.

The role of IT Technical Support Specialist involves providing initial technical support and troubleshooting for products and systems. This encompasses handling user queries and incidents through a ticketing system, documenting technical issues, and maintaining a knowledge base.

• Deliver technical support and troubleshooting for products and systems
• Manage user queries and incidents through a ticketing system
• Document technical issues and maintain a knowledge base

• Process procurement requests and maintain vendor relationships
• Track milestone payments and prepare payment documentation
• Maintain project budgets and generate financial reports

• Diploma or Bachelor's Degree in Information Technology or related field

• Strong IT troubleshooting abilities
• Familiarity with basic networking concepts
• Proficiency in Microsoft Office Suite

• Effective communication skills
• Customer service orientation
• Ability to multi-task

• Communicating with end-users and third-party vendors to obtain requirements for projects and application updates.
• Participating in the design, specification, maintenance, and execution of testing new and changed functionality for medium to complex applications.
• Writing specifications for specific applications as requested by various business units.
• Updating system end-user and training documentation.

• Degree in Computer Science, Information System, or related discipline.
• 3 years or more of relevant experience with good exposure in systems design and application development.

• A competitive salary range of $4000-$6000.
• Opportunities for professional growth and development.

• Troubleshooting.
• Oracle.
• EDI.
• Unit Testing.
• Application Development.
• Scripting.
• Unix.
• SQL.
• Application Support.
• Windows.
• ITIL.
• Business Process.
• Systems Design.
• Java.
• Technical Support.

Government Contract Role

This 12-month government contract role is an excellent opportunity to gain valuable experience in IT systems support.

The successful candidate will be the first point of contact for IT issues and user queries, providing Level 1 support and escalating technical queries to relevant SMEs.

Key Responsibilities:

• Troubleshoot, track, and escalate technical queries to relevant SMEs.
• Support user account management: creation, modification, and deletion of access.
• Conduct periodic User Account Review (UAR) checks for compliance.
• Provide onboarding support for new system representatives.
• Assist with data updates and other administrative duties.

Required Skills and Qualifications

To succeed in this role, you will need:

• Strong customer service mindset and problem-solving skills.
• Detail-oriented with good Excel skills.
• Able to process and structure information efficiently.
• Good written and spoken English communication.
• Team player, able to multi-task in a fast-paced environment.

Benefits

We offer:

• A competitive salary package.
• A dynamic and supportive work environment.
• Opportunities for career growth and professional development.

About Us

We are a leading provider of IT services to the public sector. Our team is dedicated to delivering high-quality solutions that meet the needs of our clients.

The successful candidate will be responsible for leveraging their technical expertise to support our systems, while also understanding the broader business implications of their work.

They will be expected to have experience and skillset on SharePoint, particularly on cloud experience in using ShareGate for migration.

System Operations Role

As a System Operator, you will be responsible for delivering IT support and ensuring the smooth operation of our systems.

• Key Responsibilities:
• Verify that all required system services start up successfully
• Initiate necessary batch jobs and confirm their successful execution
• Perform data backups and restores to and from offline media
• Carry out ad-hoc assignments, including system monitoring and server health checks
• Conduct basic diagnostics, troubleshooting, and prompt escalation when required
• Work in accordance with the provided shift schedule (24x7)
• Assist in other projects as needed

Requirements:

• Possess at least a Professional Certificate/Nitec, A-level, Polytechnic or Diploma in computer science related studies
• Preferably with at least 1 year of relevant working experience

A skilled IT Assistant is needed to provide technical support and maintain the company's systems.

• Monitor system performance, network security and endpoints
• Maintain internal applications including door access, parking and telephony systems
• Maintain CCTV and WIFI system networks
• Provide end-users and customers with remote and onsite technical support addressing hardware, software and network issues
• Track technical support issues and resolutions in the ticketing system
• Maintain up-to-date network diagrams, floor plans and technical documentation

• IT Diploma with knowledge of design, PHP, CSS, HTML and CMS
• Minimum 3 years experience
• Proficient in MS Office
• Positive attitude
• Reports to IT Administrator

We are an equal opportunity employer offering medical and dental benefits, annual leave encashment and revenue sharing.