5647 Support Staff jobs in Tampines

Job Description:

The Customer Support & Services Manager (CSSM) is responsible for reinforcing and expanding the existing Support & Services activities within the assigned geographical area in Asia for the Defense Global Business Unit – Customer Support & Services Department. This role involves identifying and prospecting new opportunities to develop these activities, establishing and reporting on customer needs, and coordinating all related commercial actions.

Additionally, the CSSM will develop and maintain local relationships with various Safran Electronics & Defense entities, partners, and customers.

In collaboration with the Customer Support & Services Manager pole of the Defense GBU, the CSSM will work on structuring activities to achieve the global objectives of the Customer Support & Services Department.

Key Performance Indicators (KPIs) for this role include:

• Customer Satisfaction : Measure customer satisfaction for support and services activities
• Customer Loyalty : Track customer retention rates and loyalty metrics
• Business Opportunities Identified : Count the number of new business support & service opportunities identified and communicated to the Global Business Development (GBD) team
• Footprint Expansion : Measure the presence of Safran Electronics & Defense's support and service activities within the region
• Communication Effectiveness : Evaluate the effectiveness of communication with the GBD team regarding new opportunities and customer needs

Job summary

• Reinforce development of existing Support & Services activities within the assigned geographical Asia Area for the Defense Global Business Unit – Customer Support & Services Department.
• Prospect and identify any opportunities to develop Support & Services activities within the assigned geographical area.
• Establish and report SED Customers' needs in order to initiate the actions under CSSM pole responsibilities: support SED sales team in France.
• Develop local relationships between the various legal Safran Electronics & Defense entities (subsidiaries, offices), its partners and its customers.
  In collaboration with « Customer Support & Services Manager » pole of Defense GBU – Customer Support & Services Department, develop the structuring activities in order to reach the global objectives of CSSD.

Job specificities

• Local contract
• Attached to GBU Def – CSSD (functional)
• Based in Singapore with numerous business travels within assigned geographical area and in France.
  Local legal working terms apply.

Requirements

• Proven experience in support activities & ideally in defense.
• Proven experience in business development within the geographical area.
  More than 5 years of professional experience in Commercial and Customer support activities

Qualification

• Bachelor's degree or equivalent experience
• More than 5 years of complex sales & Business development experience or more, preferably in the Support activities and ideally in Defense industry
• Demonstrated excellent customer relationship management skills, strong written and oral communication skills and strong listening skills
• Experience with project management, contractual terms and conditions and financial acumen
• Proficient in utilizing analytical software and sales tools (Excel, PowerPoint, etc.)
• Achievement and results oriented
  Able to function and work independently and confidently

Travel:

• Able to travel up to 50% of the time

• Customer Satisfaction : Measure customer satisfaction for support and services activities
• Customer Loyalty : Track customer retention rates and loyalty metrics
• Business Opportunities Identified : Count the number of new business support & service opportunities identified and communicated to the Global Business Development (GBD) team
• Footprint Expansion : Measure the presence of Safran Electronics & Defense's support and service activities within the region
• Communication Effectiveness : Evaluate the effectiveness of communication with the GBD team regarding new opportunities and customer needs

• Reinforce development of existing Support & Services activities within the assigned geographical Asia Area for the Defense Global Business Unit - Customer Support & Services Department.
• Prospect and identify any opportunities to develop Support & Services activities within the assigned geographical area.
• Establish and report SED Customers' needs in order to initiate the actions under CSSM pole responsibilities: support SED sales team in France.
• Develop local relationships between the various legal Safran Electronics & Defense entities (subsidiaries, offices), its partners and its customers.
• In collaboration with « Customer Support & Services Manager » pole of Defense GBU - Customer Support & Services Department, develop the structuring activities in order to reach the global objectives of CSSD.

• Local contract
• Attached to GBU Def - CSSD (functional)
• Based in Singapore with numerous business travels within assigned geographical area and in France.
• Local legal working terms apply.

• Proven experience in support activities & ideally in defense.
• Proven experience in business development within the geographical area.
• More than 5 years of professional experience in Commercial and Customer support activities

• Bachelor's degree or equivalent experience
• More than 5 years of complex sales & Business development experience or more, preferably in the Support activities and ideally in Defense industry
• Demonstrated excellent customer relationship management skills, strong written and oral communication skills and strong listening skills
• Experience with project management, contractual terms and conditions and financial acumen
• Proficient in utilizing analytical software and sales tools (Excel, PowerPoint, etc.)
• Achievement and results oriented
• Able to function and work independently and confidently

• Able to travel up to 50% of the time

1. Provide customer service to new, existing and potential clients.
2. Optimising sales by working with director to maximise the slots to sell. Ensuring that all sales products are made aware to customers to increase sales opportunities, this may include cross-selling between products.
3. Attend training on sales mechanics and integrating them into daily sales approaches.
4. Attend to enrolment enquiries for pre-sales.
5. Conduct induction calls to new customers. After the first lesson or trial lessons, do follow up calls.
6. Usher and induct newly enrolled students, providing them with enrolment package, briefing, arranging teachers to call customers for feedback after first lesson.
7. Arrange PTMs on a regular basis and keep record of PTM feedback.
8. Arrange events for parents with other officers to facilitate sales and renewals.
9. Attend to negative and positive feedback from customers, and work with the director to retain and address withdrawal cases.
10. Attend sales meetings as and when they are scheduled, and weekly marketing meetings.
11. Assist with Library duties include loans and returns only.
12. Manage the cleanliness of the Student Activity Zones, Consultation Room, Shoe deposit area based on company policies.
13. Maintain the policies of the Student Activity Zone and library to ensure students not do damage to property and oversee their safety.
14. Provide persuasive information to walk-in customers enquiring for our products and services and converting them to sales.
15. Establish good rapport with customers or potential customers through issuance of student incentives or any souvenirs where necessary such as children's day, freebies, lucky dip or spin wheel campaigns and the like. For VIP customers, issuance of VIP souvenirs and the like.
16. Assist with the conducting of fringe activities in collaboration with teachers in charge of Student Activity Zone.
17. Attend to customers who request for replacement lessons and routing admin work pertaining to this area to Operations Team.
18. Replenish sales brochures for customers and newsletters for students.
19. Your job duties and responsibilities will be further explained in the course of your work.

• Manage the operator/customer relationship on support and service contract aspects (if applicable): respond to customer requests in terms of services and support
• Monitor and support payment collection to ensure healthy DSO performance
• Customer satisfaction, main point of contact to customers
• Proposal, contract negotiation, manage customer support & services contract and the profitability of the customer account and the economic performance of the contracts
• Sales budget achievement for Ventilation and Power Divisions
• Coordinate the support with various customer service team across the divisions

• Responsible for a portfolio of customers in the designated area, possess commercial acumen with the aim of maximizing business opportunities to achieve sales and market share growth;
• Develop the relationships necessary to facilitate information/contact as required with all levels of the customer operations;
• Reporting to management to provide a full spectrum of customer support and sales activities (majority of sales are in Maintenance, Repairs, Overhaul and Spares including developing maintenance contracts);
• Be the voice of the customer:

• Effectively selling of all SEP & SVS's MRO capabilities (Ventilation, Power, ISE);
• Monitor fleet evolution into the designated area to identify any possible sales opportunity for upgrades, spares inventory and services;
• Prepare and negotiate with the customers ad-hoc offers and contracts with active follow-up up to deal closure. Full responsibility to negotiate with support from senior managers required;
• Generate customer and market information and feedback to support future sales planning;
• Prepare and provide customers with Initial Provisioning (IP) recommendation and secure related IP sales;
• Exhibit a certain degree of ability in holding technical discussion with the customers;
• Manage customer visits, customer satisfaction and sales reports;
• Follow-up customers overdue and quote approvals and manage specific actions;
• Any other adhoc duties as and when assigned by the Reporting Supervisor

• Bachelor's Degree in Relevant area (Business/Engineering/Sales & Marketing) from an accredited institution
• Aerospace and Airline industry experience (5 years)
• Experience in MRO and aftermarket activities (5 years)
• Ability to travel for domestic and overseas business (50%+)
• 10 years of related experience

MAJOR DUTIES AND RESPONSIBILITIES

• Handling of incoming and outgoing calls
• Attend to patients' enquiries and provide any clarifications
• Provide relevant service information to callers
• Assist with appointment booking from Hospital, SAF and CHAS GP
• Performs other duties as assigned by the Asst / Clinic Operations Executive

Job Requirement

• GCE 'N/O' Levels
• At least 1 year of call centre working enviornment

About the Role

We are looking for a proactive and detail-oriented Customer Support Intern to join our Singapore team. This internship provides an excellent opportunity to gain hands-on experience in customer service operations, order management, and administrative coordination in a collaborative and fast-paced environment.

Key Responsibilities

• Assist in the accurate and timely entry of sales orders into the system
• Liaise with the Sales team to ensure order details are complete and correct
• Maintain a systematic filing system for sales orders and customer-related documentation
• Provide support in responding to customer inquiries via Zendesk, ensuring timely and accurate communication
• Provide administrative support for department projects and process improvements
• Help manage demo stock inventory and ensure accurate tracking
• Support year-end audit by collating and organising required documentation
• Contribute to other administrative and support tasks as assigned

Requirements

• Currently pursuing a diploma or degree in Supply Chain, Logistics, Business , or a related field
• Proficient in Microsoft Office , especially Excel
• Detail-oriented, organised, and able to manage multiple tasks
• Strong communication and interpersonal skills

What You'll Gain

• Practical experience in customer service and sales operations
• Insight into back-end processes supporting customer satisfaction and retention
• Exposure to cross-functional collaboration with Sales, Logistics, and Finance
• Mentorship from experienced professionals in a global brand environment

Family Group: Ancillary

MAJOR DUTIES AND RESPONSIBILITIES

• Handling of incoming and outgoing calls
• Attend to patients' enquiries and provide any clarifications
• Provide relevant service information to callers
• Assist with appointment booking from Hospital, SAF and CHAS GP
• Performs other duties as assigned by the Asst / Clinic Operations Executive

Job Requirement

• GCE 'N/O' Levels
• At least 1 year of call centre working enviornment

Contract Period : 1 September December 2025

About the Role

We are seeking a proactive and detail-oriented Customer Support Assistant to join our Singapore team on a contract basis. This role offers valuable hands-on experience in customer service operations, order management, and administrative coordination within a collaborative and fast-paced environment.

Key Responsibilities

• Accurately and promptly enter sales orders into the system
• Liaise with the Sales team to verify and complete order details
• Maintain a systematic filing system for sales orders and customer-related documentation
• Provide timely and accurate responses to customer inquiries via Zendesk
• Offer administrative support for department projects and process improvements
• Help manage demo stock inventory with proper tracking and reconciliation
• Support the year-end audit by collating and organising the required documentation
• Contribute to other administrative and operational tasks as assigned

Requirements

• Diploma or degree in Supply Chain, Logistics, Business, or a related field (preferred, but not strictly required)
• Proficient in Microsoft Office, especially Excel
• Detail-oriented, organised, and able to manage multiple tasks effectively
• Strong communication and interpersonal skills

• Job Description

• Lead the display customer service team at Singapore and Korea

• Provide the overall quality and technical support for OLED panels to Customers at APAC countries

• Handle customer concerns and escalate major isues and VOC(voice of customer) to HQ

• Operate On-site support team at customers and support the regular verificaiton and immediate sorting/rework

• Coordinate quality, design and technical meetings with customers

• Negotiate the quality issue with customers based on the test data and logic

• Introduce the new technology of large size OLED panels to customers

• Discuss the key specification of product with customers and internal teams

• Requirements

• Positive working attitude with a high digress of initiative and drive

• Ability to work under pressure to meet the tight customer demand

• At least 15 years of working experience in the related field, specially with OLED and flexible display product, is required for this position

• Able to assist Korean and English-speaking clients