1,242 Support Management jobs in Singapore

About the Singapore Red Cross Academy

The Singapore Red Cross Academy is the region’s go-to institute for humanitarian studies, backed by more than six decades of training expertise. The Academy offers specialised first aid, psychosocial support, caregiving and disaster deployment courses, amongst an extensive suite of humanitarian education programmes. Trusted by public learners and over 1,300 organisations for employee training, the Singapore Red Cross Academy empowers individuals and communities with the knowledge and skills to be prepared for emergencies, to save lives, and to create meaningful impact.

Job Purpose

This management role drives the business transformation of the SRCA by optimising operations efficiency and growing revenue streams. You will lead the Learning Support Management (LSM) team, streamlining the learner journey from registration to post-course support, and spearheading business development to expand market share. We are looking for someone with a strong background in sales and client management, with operational expertise in a training or service environment.

Job Responsibilities

1. Strategic Operations

• Lead the SRCA LSM team to deliver seamless processes for learner registration, scheduling, communications, logistics, and post-course support.
• Oversee the automation and digitalisation of operational workflows to drive efficiency, enhance user experience, and ensure scalability.
• Optimise workflows and systems to enhance operational efficiency, ensure regulatory compliance, and uphold high service quality standards.
• Cultivate and mentor a high-performing team committed to exceptional customer service at the various training spaces.
• Oversee volunteer engagement strategies for centres activities, including training, events, roadshows, and campaigns.

2. Learner Journey Optimisation

• Oversee learner touchpoints to ensure timely, accurate, and supportive engagement throughout their entire experience.
• Initiate and drive process improvements and digitalisation efforts to streamline the learner journey.
• Analyse learner feedback and trends to continuously identify areas for service enhancement.
• Evaluate system performance and recommend enhancements to support delivery effectiveness and learner experience.

3. Business Development & Sales

• Formulate and implement SRCA’s business development strategy to accelerate revenue growth.
• Proactively identify emerging opportunities, new client segments, and potential strategic alliances. Lead outreach activities including proposal development, tender submissions, and partnership negotiations.
• Champion a sales-driven culture throughout the Academy, ensuring alignment of all initiatives with commercial goals and fostering a proactive mindset towards client acquisition and retention across departments.
• Collaborate closely with Heads of Centres for First Aid / Psychosocial Support / Humanitarian Education, to develop tailored business development plans for specific programmes, maximising cross-selling and upselling opportunities by strategically bundling and customising offerings.

4. Sales Enablement & Client Relationship Management

• Establish and maintain a robust, up-to-date client database (CRM), ensuring data integrity and leveraging insights for targeted communication, personalised outreach, and proactive identification of upselling and cross-selling opportunities.
• Provide guidance to staff on effective client engagement, professional enquiry handling, proactive courses promotion, and successful lead conversion to enrolment.
• Cultivate and manage key client relationships, serving as a primary point of contact for strategic accounts and representing SRCA at high-profile external engagements, industry events, and meetings with prospective clients or partners.
• Monitor sales performance metrics, analyse trends, and provide actionable insights to optimise sales processes and strategies for continuous improvement.

5. Financial Performance & Strategic Planning

• Analyse financial data to support the development of LSM and organisational sales targets.
• Assess return on investment to guide sales policies and programme development.
• Identify and evaluate opportunities for external funding and partnerships aligned with SRCA’s strategies.
• Oversee the preparation and submission of funding applications.

6. Internal & External Stakeholder Management

• Partner with internal stakeholders (e.g., HR, Finance, Marcomms) to support academy operations and marketing campaigns.
• Maintain robust and positive relationships with key external parties including clients, government agencies, training partners, and vendors.

Job Specifications

Qualifications and Experience

• Bachelor’s Degree in Business Administration, Marketing, Education Management, or a related field.
• Minimum 8 years of experience in sales, business development, or training operations, with at least 3 years in a leadership or cross-functional role.

Additional Skills and Knowledge

• Strong commercial acumen with proven success in sales or revenue-generating roles.
• Excellent leadership, stakeholder management, and cross-functional coordination skills.
• Strong communicator, able to present confidently and build trust with diverse partners.
• Familiarity with adult education or government-funded training frameworks (e.g., SSG) is advantageous

Desired Behavior

• Comfortable working in a fast-paced, mission-driven environment with operational complexity.

About the Singapore Red Cross Academy

The Singapore Red Cross Academy is the region’s go-to institute for humanitarian studies, backed by more than six decades of training expertise. The Academy offers specialised first aid, psychosocial support, caregiving and disaster deployment courses, amongst an extensive suite of humanitarian education programmes. Trusted by public learners and over 1,300 organisations for employee training, the Singapore Red Cross Academy empowers individuals and communities with the knowledge and skills to be prepared for emergencies, to save lives, and to create meaningful impact.

Job Purpose

This management role drives the business transformation of the SRCA by optimising operations efficiency and growing revenue streams. You will lead the Learning Support Management (LSM) team, streamlining the learner journey from registration to post-course support, and spearheading business development to expand market share. We are looking for someone with a strong background in sales and client management, with operational expertise in a training or service environment.

Job Responsibilities

1. Strategic Operations

• Lead the SRCA LSM team to deliver seamless processes for learner registration, scheduling, communications, logistics, and post-course support.
• Oversee the automation and digitalisation of operational workflows to drive efficiency, enhance user experience, and ensure scalability.
• Optimise workflows and systems to enhance operational efficiency, ensure regulatory compliance, and uphold high service quality standards.
• Cultivate and mentor a high-performing team committed to exceptional customer service at the various training spaces.
• Oversee volunteer engagement strategies for centres activities, including training, events, roadshows, and campaigns.

2. Learner Journey Optimisation

• Oversee learner touchpoints to ensure timely, accurate, and supportive engagement throughout their entire experience.
• Initiate and drive process improvements and digitalisation efforts to streamline the learner journey.
• Analyse learner feedback and trends to continuously identify areas for service enhancement.
• Evaluate system performance and recommend enhancements to support delivery effectiveness and learner experience.

3. Business Development & Sales

• Formulate and implement SRCA’s business development strategy to accelerate revenue growth.
• Proactively identify emerging opportunities, new client segments, and potential strategic alliances. Lead outreach activities including proposal development, tender submissions, and partnership negotiations.
• Champion a sales-driven culture throughout the Academy, ensuring alignment of all initiatives with commercial goals and fostering a proactive mindset towards client acquisition and retention across departments.
• Collaborate closely with Heads of Centres for First Aid / Psychosocial Support / Humanitarian Education, to develop tailored business development plans for specific programmes, maximising cross-selling and upselling opportunities by strategically bundling and customising offerings.

4. Sales Enablement & Client Relationship Management

• Establish and maintain a robust, up-to-date client database (CRM), ensuring data integrity and leveraging insights for targeted communication, personalised outreach, and proactive identification of upselling and cross-selling opportunities.
• Provide guidance to staff on effective client engagement, professional enquiry handling, proactive courses promotion, and successful lead conversion to enrolment.
• Cultivate and manage key client relationships, serving as a primary point of contact for strategic accounts and representing SRCA at high-profile external engagements, industry events, and meetings with prospective clients or partners.
• Monitor sales performance metrics, analyse trends, and provide actionable insights to optimise sales processes and strategies for continuous improvement.

5. Financial Performance & Strategic Planning

• Analyse financial data to support the development of LSM and organisational sales targets.
• Assess return on investment to guide sales policies and programme development.
• Identify and evaluate opportunities for external funding and partnerships aligned with SRCA’s strategies.
• Oversee the preparation and submission of funding applications.

6. Internal & External Stakeholder Management

• Partner with internal stakeholders (e.g., HR, Finance, Marcomms) to support academy operations and marketing campaigns.
• Maintain robust and positive relationships with key external parties including clients, government agencies, training partners, and vendors.

Job Specifications

Qualifications and Experience

• Bachelor’s Degree in Business Administration, Marketing, Education Management, or a related field.
• Minimum 8 years of experience in sales, business development, or training operations, with at least 3 years in a leadership or cross-functional role.

Additional Skills and Knowledge

• Strong commercial acumen with proven success in sales or revenue-generating roles.
• Excellent leadership, stakeholder management, and cross-functional coordination skills.
• Strong communicator, able to present confidently and build trust with diverse partners.
• Familiarity with adult education or government-funded training frameworks (e.g., SSG) is advantageous

Desired Behavior

• Comfortable working in a fast-paced, mission-driven environment with operational complexity.

About the Singapore Red Cross Academy

The Singapore Red Cross Academy is the region's go-to institute for humanitarian studies, backed by more than six decades of training expertise. The Academy offers specialised first aid, psychosocial support, caregiving and disaster deployment courses, amongst an extensive suite of humanitarian education programmes. Trusted by public learners and over 1,300 organisations for employee training, the Singapore Red Cross Academy empowers individuals and communities with the knowledge and skills to be prepared for emergencies, to save lives, and to create meaningful impact.

Job Purpose

This management role drives the business transformation of the SRCA by optimising operations efficiency and growing revenue streams. You will lead the Learning Support Management (LSM) team, streamlining the learner journey from registration to post-course support, and spearheading business development to expand market share. We are looking for someone with a strong background in sales and client management, with operational expertise in a training or service environment.

Job Responsibilities

1. Strategic Operations

• Lead the SRCA LSM team to deliver seamless processes for learner registration, scheduling, communications, logistics, and post-course support.
• Oversee the automation and digitalisation of operational workflows to drive efficiency, enhance user experience, and ensure scalability.
• Optimise workflows and systems to enhance operational efficiency, ensure regulatory compliance, and uphold high service quality standards.
• Cultivate and mentor a high-performing team committed to exceptional customer service at the various training spaces.
• Oversee volunteer engagement strategies for centres activities, including training, events, roadshows, and campaigns.

2. Learner Journey Optimisation

• Oversee learner touchpoints to ensure timely, accurate, and supportive engagement throughout their entire experience.
• Initiate and drive process improvements and digitalisation efforts to streamline the learner journey.
• Analyse learner feedback and trends to continuously identify areas for service enhancement.
• Evaluate system performance and recommend enhancements to support delivery effectiveness and learner experience.

3. Business Development & Sales

• Formulate and implement SRCA's business development strategy to accelerate revenue growth.
• Proactively identify emerging opportunities, new client segments, and potential strategic alliances. Lead outreach activities including proposal development, tender submissions, and partnership negotiations.
• Champion a sales-driven culture throughout the Academy, ensuring alignment of all initiatives with commercial goals and fostering a proactive mindset towards client acquisition and retention across departments.
• Collaborate closely with Heads of Centres for First Aid / Psychosocial Support / Humanitarian Education, to develop tailored business development plans for specific programmes, maximising cross-selling and upselling opportunities by strategically bundling and customising offerings.

4. Sales Enablement & Client Relationship Management

• Establish and maintain a robust, up-to-date client database (CRM), ensuring data integrity and leveraging insights for targeted communication, personalised outreach, and proactive identification of upselling and cross-selling opportunities.
• Provide guidance to staff on effective client engagement, professional enquiry handling, proactive courses promotion, and successful lead conversion to enrolment.
• Cultivate and manage key client relationships, serving as a primary point of contact for strategic accounts and representing SRCA at high-profile external engagements, industry events, and meetings with prospective clients or partners.
• Monitor sales performance metrics, analyse trends, and provide actionable insights to optimise sales processes and strategies for continuous improvement.

5. Financial Performance & Strategic Planning

• Analyse financial data to support the development of LSM and organisational sales targets.
• Assess return on investment to guide sales policies and programme development.
• Identify and evaluate opportunities for external funding and partnerships aligned with SRCA's strategies.
• Oversee the preparation and submission of funding applications.

6. Internal & External Stakeholder Management

• Partner with internal stakeholders (e.g., HR, Finance, Marcomms) to support academy operations and marketing campaigns.
• Maintain robust and positive relationships with key external parties including clients, government agencies, training partners, and vendors.

Job Specifications

Qualifications and Experience

• Bachelor's Degree in Business Administration, Marketing, Education Management, or a related field.
• Minimum 8 years of experience in sales, business development, or training operations, with at least 3 years in a leadership or cross-functional role.

Additional Skills and Knowledge

• Strong commercial acumen with proven success in sales or revenue-generating roles.
• Excellent leadership, stakeholder management, and cross-functional coordination skills.
• Strong communicator, able to present confidently and build trust with diverse partners.
• Familiarity with adult education or government-funded training frameworks (e.g., SSG) is advantageous

Desired Behavior

• Comfortable working in a fast-paced, mission-driven environment with operational complexity.

About the Singapore Red Cross Academy

The Singapore Red Cross Academy is the region’s go-to institute for humanitarian studies, backed by more than six decades of training expertise. The Academy offers specialised first aid, psychosocial support, caregiving and disaster deployment courses, amongst an extensive suite of humanitarian education programmes. Trusted by public learners and over 1,300 organisations for employee training, the Singapore Red Cross Academy empowers individuals and communities with the knowledge and skills to be prepared for emergencies, to save lives, and to create meaningful impact.

Job Purpose

This management role drives the business transformation of the SRCA by optimising operations efficiency and growing revenue streams. You will lead the Learning Support Management (LSM) team, streamlining the learner journey from registration to post-course support, and spearheading business development to expand market share. We are looking for someone with a strong background in sales and client management, with operational expertise in a training or service environment.

Job Responsibilities

1. Strategic Operations

• Lead the SRCA LSM team to deliver seamless processes for learner registration, scheduling, communications, logistics, and post-course support.
• Oversee the automation and digitalisation of operational workflows to drive efficiency, enhance user experience, and ensure scalability.
• Optimise workflows and systems to enhance operational efficiency, ensure regulatory compliance, and uphold high service quality standards.
• Cultivate and mentor a high-performing team committed to exceptional customer service at the various training spaces.
• Oversee volunteer engagement strategies for centres activities, including training, events, roadshows, and campaigns.

2. Learner Journey Optimisation

• Oversee learner touchpoints to ensure timely, accurate, and supportive engagement throughout their entire experience.
• Initiate and drive process improvements and digitalisation efforts to streamline the learner journey.
• Analyse learner feedback and trends to continuously identify areas for service enhancement.
• Evaluate system performance and recommend enhancements to support delivery effectiveness and learner experience.

3. Business Development & Sales

• Formulate and implement SRCA’s business development strategy to accelerate revenue growth.
• Proactively identify emerging opportunities, new client segments, and potential strategic alliances. Lead outreach activities including proposal development, tender submissions, and partnership negotiations.
• Champion a sales-driven culture throughout the Academy, ensuring alignment of all initiatives with commercial goals and fostering a proactive mindset towards client acquisition and retention across departments.
• Collaborate closely with Heads of Centres for First Aid / Psychosocial Support / Humanitarian Education, to develop tailored business development plans for specific programmes, maximising cross-selling and upselling opportunities by strategically bundling and customising offerings.

4. Sales Enablement & Client Relationship Management

• Establish and maintain a robust, up-to-date client database (CRM), ensuring data integrity and leveraging insights for targeted communication, personalised outreach, and proactive identification of upselling and cross-selling opportunities.
• Provide guidance to staff on effective client engagement, professional enquiry handling, proactive courses promotion, and successful lead conversion to enrolment.
• Cultivate and manage key client relationships, serving as a primary point of contact for strategic accounts and representing SRCA at high-profile external engagements, industry events, and meetings with prospective clients or partners.
• Monitor sales performance metrics, analyse trends, and provide actionable insights to optimise sales processes and strategies for continuous improvement.

5. Financial Performance & Strategic Planning

• Analyse financial data to support the development of LSM and organisational sales targets.
• Assess return on investment to guide sales policies and programme development.
• Identify and evaluate opportunities for external funding and partnerships aligned with SRCA’s strategies.
• Oversee the preparation and submission of funding applications.

6. Internal & External Stakeholder Management

• Partner with internal stakeholders (e.g., HR, Finance, Marcomms) to support academy operations and marketing campaigns.
• Maintain robust and positive relationships with key external parties including clients, government agencies, training partners, and vendors.

Job Specifications

Qualifications and Experience

• Bachelor’s Degree in Business Administration, Marketing, Education Management, or a related field.
• Minimum 8 years of experience in sales, business development, or training operations, with at least 3 years in a leadership or cross-functional role.

Additional Skills and Knowledge

• Strong commercial acumen with proven success in sales or revenue-generating roles.
• Excellent leadership, stakeholder management, and cross-functional coordination skills.
• Strong communicator, able to present confidently and build trust with diverse partners.
• Familiarity with adult education or government-funded training frameworks (e.g., SSG) is advantageous

Desired Behavior

• Comfortable working in a fast-paced, mission-driven environment with operational complexity.

The ideal candidate will be responsible for managing clinic operations, ensuring seamless patient care and efficient inventory management.

Key Responsibilities:

• Manage just-in-time inventory using Ms. Excel for inventory planning and updates.
• Raise purchase orders for the purchase of medicines, topicals, and other essential items.
• Update topical and pcare master files and price lists.
• Track and confirm delivery status and report unfulfilled purchase orders.
• Handle electronic payments, banking-in, and month-end bookkeeping, including income/expenditure, accounts payable, bank statements, and transactions.

Requirements:

• Minimum diploma holder.
• Strong experience in Excel preferred, as the job requires inventory planning, using spreadsheet formulas for inventory forecast, checking medicine stock levels, and raising purchase orders.

This role offers a unique opportunity to develop your skills in inventory management, customer service, and administrative support.

To succeed in this role, you should possess excellent communication and interpersonal skills, with the ability to work independently and as part of a team.

We are a leading laptop repair company specializing in high-quality hardware and software solutions for all major Windows laptop models. Our team is dedicated to providing exceptional customer service and expert technical support. We are looking for a dynamic Help Desk & IT Support Sales Consultant to join our growing team

As a Help Desk & IT Support Sales Consultant, you will play a key role in diagnosing technical issues, performing laptop repairs, and driving sales through excellent customer engagement. You will interact with customers both face-to-face and via phone, providing expert advice and ensuring top-notch service.

• Diagnose & Repair: Identify hardware/software issues in laptops and conduct high-quality repairs independently.
• Technical Expertise: Disassemble and reassemble various Windows laptop models with precision.
• Customer Service: Build strong relationships with customers, ensuring a smooth and positive repair experience.
• Sales & Consultation: Recommend repair solutions, upsell services, and close sales with strong persuasion skills.
• Problem-Solving: Troubleshoot technical issues efficiently and provide clear explanations to customers.
• Team Collaboration: Work closely with technicians and support staff to ensure seamless service delivery.

• Minimum 2 years of experience in sales or customer-facing roles (preferably in mobile/laptop repair).
• Strong knowledge of Windows laptop hardware/software troubleshooting and repair.
• Ability to diagnose, disassemble, and repair laptops independently.
• Excellent communication, negotiation, and presentation skills.
• Customer-focused mindset with strong problem-solving abilities.
• Ability to thrive in a fast-paced, target-driven environment.

• Salary: 2,500–3,000/month (Base Salary)
• Annual Leave: Up to 10 days
• Medical Leave: Up to 14 days
• Health Insurance
• Supplemental Pay: Commission-based incentives

• On-Site Position (No Remote Work)

Interested candidates can send their resume to:

Email:

WhatsApp: +65 9826 6901

Join our team and be part of a company that values expertise, customer satisfaction, and growth

Key Responsibilities

• Handle and resolve patient feedback promptly and professionally.

• Coordinate and support hospital-wide service initiatives, events, and programmes.

• Conduct surveys and focus group discussions to gather insights.

• Track and analyse service feedback trends using data dashboards.

• Present findings to support strategic service improvements.

Requirements

• Degree in Marketing, Communications, Psychology, Business, or related fields.

• Strong communication, teamwork, and organisational skills.

• Proactive, creative, and results-driven.

• Familiarity with social media and basic data analysis.

If you are interested in the position, do kindly drop your most updated resume to

Kailey Lee Jia Yueh

EA Personnel No: R24126040

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Job Overview:

NCS is seeking an experienced Senior Service Manager to lead the management of maintenance contracts. The ideal candidate will possess strong leadership skills, excellent communication and negotiation abilities, as well as the ability to lead and manage complex projects from commencement to completion.

Job Description & Requirements

Roles & Responsibilities

Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.

Customer Relations

· Interact with guests for entertainment and rapport while garnering feedback for the growth of company.

· Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.

Maintenance of Restaurant

· Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.

· Daily housekeeping to ensure highest quality of cleanliness.

Front of House

· As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.

· If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.

Requirements

Language

· Fluent in spoken and written English

Experience

· Candidate without experience may apply with relevant education