1,081 Support Lead jobs in Singapore

Design software solutions to address specific business requirements
Develop system specifications and interfaces for complex components
Lead delivery of application design and communicate vision to application development teams
Develop and implement testing plans

Advanced proficiency in Service Management Framework Design and Implementation
Advanced proficiency in Application Remediation
A minimum of 2 years of experience in relevant related skills
Bachelor's Degree in relevant field of studies

BONUS POINTS IF YOU HAVE:

Advanced Engineering Support
Advanced IT Troubleshooting
Advanced Vendor Management

Project description

We're expanding our Managed Services capabilities and seek an experienced Production Support Lead for trading and risk management systems. The role involves overseeing current engagements, primarily on the Murex platform, ensuring quality, and aligning with global best practices.

Responsibilities

• Supervise current L1/L2 production support engagements, utilizing onsite/offshore resources in business hours and 24x7 shifts.
• Bring critical and quality-driven thinking to maintain high-quality standards.
• Establish a delivery and quality assurance framework with processes, best practices, and KPIs.
• Define a strategy for building tools and accelerators for improved support.
• Manage client communications, ensuring alignment with SLAs and service delivery.
• Select and coach profiles, fostering a mindset for critical systems support.
• Collaborate with technology and business teams to minimize stability issues.
• Ensure adherence to Incident, Change, and Problem Management protocols.
• Introduce best practices and conduct regular reviews and meetings.

SKILLS

Must have

• 8+ years in production treasury application support for banks.
• Knowledge of Murex Treasury platform architecture
• Expertise in other trading platforms (e.g., Orchestrade, Finastra, FIS).
• Experience managing support teams across APAC, including team building and restructuring.
• Experience managing teams on 24x7 shifts.
• Proven leadership in defining processes and best practices.
• Strong background in Support Lead roles.
• L1 & L2 application technical and functional support experience.
• Proficiency in SQL, Pl/Sql, and system backups related to UNIX and Database.
• Excellent team collaboration, written and verbal communication skills.
• Effective stakeholder management.
• Flexibility for shifts and weekends.

Nice to have

-

Project description

We're expanding our Managed Services capabilities and seek an experienced Production Support Lead for trading and risk management systems. The role involves overseeing current engagements, primarily on the Murex platform, ensuring quality, and aligning with global best practices.

Responsibilities

• Supervise current L1/L2 production support engagements, utilizing onsite/offshore resources in business hours and 24x7 shifts.
• Bring critical and quality-driven thinking to maintain high-quality standards.
• Establish a delivery and quality assurance framework with processes, best practices, and KPIs.
• Define a strategy for building tools and accelerators for improved support.
• Manage client communications, ensuring alignment with SLAs and service delivery.
• Select and coach profiles, fostering a mindset for critical systems support.
• Collaborate with technology and business teams to minimize stability issues.
• Ensure adherence to Incident, Change, and Problem Management protocols.
• Introduce best practices and conduct regular reviews and meetings.

SKILLS

Must have

• 8+ years in production treasury application support for banks.
• Knowledge of Murex Treasury platform architecture
• Expertise in other trading platforms (e.g., Orchestrade, Finastra, FIS).
• Experience managing support teams across APAC, including team building and restructuring.
• Experience managing teams on 24x7 shifts.
• Proven leadership in defining processes and best practices.
• Strong background in Support Lead roles.
• L1 & L2 application technical and functional support experience.
• Proficiency in SQL, Pl/Sql, and system backups related to UNIX and Database.
• Excellent team collaboration, written and verbal communication skills.
• Effective stakeholder management.
• Flexibility for shifts and weekends.

Nice to have

-

Design software solutions to address specific business requirements
Develop system specifications and interfaces for complex components
Lead delivery of application design and communicate vision to application development teams
Develop and implement testing plans
Advanced proficiency in Service Management Framework Design and Implementation
Advanced proficiency in Application Remediation
A minimum of 2 years of experience in relevant related skills
Bachelor's Degree in relevant field of studies
BONUS POINTS IF YOU HAVE:
Advanced Engineering Support
Advanced IT Troubleshooting
Advanced Vendor Management
#J-18808-Ljbffr

We are seeking a highly skilled Help Desk Specialist to join our team. The ideal candidate will have at least 2 years of equivalent work experience in operations support, with knowledge of office automation tools and MS Operating Systems.

• Provide exceptional customer service skills to effectively interact with team members and stakeholders.
• Demonstrate excellent analytical and problem-solving skills to troubleshoot complex issues.
• Be proficient in Microsoft Office, including Word, Excel, and PowerPoint.
• Ability to prioritize and execute tasks in a high-pressure environment.
• Work independently and be a team player, willing to learn and adapt to new systems and processes.
• Be available on 24/7 standby or on shift/rotation to attend to emergency service/issues or additional scheduled work arrangement.

Benefits: This is a great opportunity for someone who wants to develop their technical skills and make a real difference in the workplace. If you have a passion for delivering exceptional customer service and want to work in a fast-paced environment, this could be the role for you.

We are seeking an experienced IT Support Professional to join our team. As a key member of our organization, you will play a critical role in providing technical assistance and support to our clients.

Main Responsibilities:

• Provide multi-channel support by handling customer inquiries via various mediums including hotline, email, online forms, chatbot, portal, and case management system.
• Perform basic troubleshooting in accordance with standard operating procedures (SOPs) and user guides.
• Escalate complex or unresolved issues to the appropriate teams, ensuring timely resolution within the defined Service Level Agreement (SLA).
• Maintain accurate and timely records of all customer interactions and follow-ups in the CRM system.
• Monitor and highlight recurring issues or trends to the team leader for proactive resolution.

Requirements:

• ITE, NITEC, or Diploma in Computer Science or a related field.
• Minimum 2 years of experience in a Technical Helpdesk or IT Support role.
• Prior experience supporting government-related projects.
• Strong verbal and written communication skills.
• Familiarity with firewall configurations, IP address whitelisting, and basic networking concepts would be an added advantage.
• Detail-oriented with a high level of accuracy in logging and managing customer interactions.
• Proactive in identifying and escalating recurring issues or potential problem trends.

As a Technical Support Specialist, you will be responsible for providing timely technical support and assistance to customers in troubleshooting issues. You will diagnose and resolve Level 1 problems, escalating complex cases (L2) when necessary. Additionally, you will follow up with customers to ensure successful issue resolution and satisfaction.

Key Responsibilities:

• Provide high-quality technical support to customers via phone, email, or chat.
• Diagnose and resolve technical issues in a timely and efficient manner.
• Escalate complex cases to senior engineers as needed.
• Follow up with customers to ensure satisfaction with the resolution of their issues.

Requirements:

• Strong understanding of AWS, Azure, and Linux systems.
• Knowledge of Windows operating systems.
• Excellent teamwork and communication skills.

Tell us about your relevant skills and experience:

• Troubleshooting and problem-solving skills.
• Experience with Oracle, SQL, and Java.
• Familiarity with cloud services, hardware, and networking.

Job Summary

Our team is seeking a skilled Help Desk Professional to provide technical support and assistance to our employees.

About the Role

The successful candidate will be responsible for delivering high-quality IT services, ensuring timely resolution of technical issues, and providing excellent customer service. Key responsibilities include:

• Providing L1 and L2 on-site / remote IT support and fulfilling service requests for employees in all locations.
• Performing asset tracking of all corporate devices from purchase to disposal.
• Being responsible for end-to-end process for all new tickets in the ESM tool, incoming phone calls, Teams messaging to the Service Desk, including but not limited to providing first call resolution, logging of ticket, escalation of ticket, regular following up with users and tracking the closure of tickets within agreed SLA.

Requirements

To be successful in this role, you will need:

• At least 5 years of experience in a service desk or technical support role, with exposure to a variety of devices and applications in a corporate environment.
• Experience as system engineer/system administration.
• Proficiency in using ESM tools such as ServiceNow.

Skills and Qualifications

The ideal candidate will possess strong technical skills, excellent communication and problem-solving abilities, and a passion for delivering exceptional customer service. Key skills and qualifications include:

• Troubleshooting
• Asset Tracking
• Laptops
• Active Directory
• VIP
• Information Technology
• Logging
• Windows OS
• Service Desk
• Windows
• System Administration
• AV
• Team Lead
• ITIL
• Technical Support

What We Offer

We offer a dynamic and supportive work environment, opportunities for career growth and development, and a competitive compensation package.

Contact Information

For more information about this opportunity, please refer to the solutions/knowledge in the IT Service Desk playbook for reference and to facilitate self-service troubleshooting by our users.

The ideal candidate has previous experience in effectively coping with a fast-paced, high-pressure role in a constantly changing business environment. They will be strongly team-focused and have proven communication skills.

• Answer contacts promptly and professionally.
• Log/validate all contacts Call Handling Database.
• Resolve a high percentage of customer problems using the relevant tools and systems.

We are looking for someone who is flexible and willing to work variable shift patterns. Ideally, candidates will have previous experience working within a technical support environment/customer service environment, delivering front-line service directly to customers.

Key Responsibilities:

1. Manage end-to-end all calls logged, providing regular updates to customers on call status.
2. Complete follow-on actions as appropriate.
3. Invoke Escalation Procedures within defined time frames.

Requirements:

• Diploma or degree in any discipline.
• Some basic IT knowledge, preferably in desktop support.
• Ability to communicate at all levels, both technically and non-technically.
• Professional and confident.

Additional Skills:

• Excellent communication (written and oral) and listening skills.
• Strong customer focus with prior experience in a customer service role.
• Strong interpersonal skills.
• Analytical and diagnostic skills.