1,462 Support Engineer jobs in Singapore

Job Overview:

• Frontline Support Specialist
• Provide exceptional service as the primary point of contact for parents and students via walk-in and phone enquiries.
• Scheduling and Operations Coordination
• Assist with scheduling, enrolments, and administrative tasks related to courses and centre operations.
• Data Management and Record Keeping
• Maintain accurate student records and update databases regularly to ensure seamless information management.
• Financial Transactions and Support
• Handle payment collection, issue receipts, and manage finance-related tasks in a professional manner.
• Centre Support and Collaboration
• Support teachers and centre operations to foster a productive learning environment.

Key Qualifications:

• Basic Requirements
• A minimum qualification of GCE 'N' Levels.
• Interpersonal Skills and Teamwork
• Strong interpersonal skills with ability to effectively communicate with parents and teachers.
• Industry Experience and Adaptability
• Candidates from retail, hospitality, or F&B industry welcome to apply, bringing valuable experience and adaptability to the role.
• Problem-Solving and Task Prioritization
• Ability to work independently, prioritize tasks effectively, and make sound decisions in a fast-paced environment.

Ideal Candidate Profile:

• Key Attributes
• Excellent communication skills with the ability to engage with diverse stakeholders.
• Team Player and Self-Motivator
• Proven track record of working collaboratively in a team environment and motivating oneself to meet deadlines and deliver results.

Note:

• Working Hours and Location
• 3 weekdays + 2 weekend shifts, based in East region.

Job Title: Help Desk Specialist

We are seeking a motivated and detail-oriented individual to fill the role of Help Desk Specialist. This junior-level position is ideal for candidates who are eager to learn and grow in the field of IT support.

Key Responsibilities:

• Maintain a professional demeanor at all times and adhere to company policies and procedures.
• Perform basic computer operations and tasks with efficiency and accuracy.
• Develop strong problem-solving skills and demonstrate logical thinking.
• Communicate effectively with customers and colleagues, both verbally and in writing.
• Demonstrate a willingness to learn and adapt to new technologies and systems.
• Visit customer sites to record and maintain data, and perform simple computer tasks as needed.
• Assemble and test low-voltage cables such as network cables and serial data cables, with training provided.
• Perform basic troubleshooting of computer hardware and related devices, with training provided.
• Demonstrate a strong understanding of electronics and mechanical concepts.
• Possess excellent communication and interpersonal skills.
• Show a high level of enthusiasm and dedication to delivering exceptional customer service.
• Fulfill additional responsibilities as assigned by management.

Requirements:

• A polytechnic diploma or equivalent qualification.
• An ITE graduate with relevant experience.
• Proficiency in English language.
• A valid driver's license (an advantage).

We are seeking a skilled Customer Service Representative to join our team.

• We provide an opportunity to develop your skills in time and attendance management, customer service, and key management.
• You will be responsible for receiving and welcoming visitors, registering them efficiently and accurately, and providing excellent customer service.
• Your duties will include managing queues, controlling crowds, protecting visitor records, and maintaining accurate and up-to-date records.
• You will also be responsible for key management, including issuing, returning, and accounting for keys on a daily basis.

• Able to multitask and work efficiently
• Excellent communication and interpersonal skills
• Good command of English (written and spoken)
• IT savvy and familiar with common software
• WSQ certification in customer service is an advantage

• Flexible working hours
• Opportunity to develop your skills and knowledge
• Collaborative and supportive team environment

This role requires a high level of professionalism, adaptability, and attention to detail. If you are a motivated and organized individual with excellent customer service skills, we encourage you to apply.

The successful candidate will have a track record of delivering excellent customer service and the ability to learn quickly and adapt to changes.

Please note that this job description is not intended to be an exhaustive list of all responsibilities and skills required of this role.

The Support Specialist role is a generalist position responsible for delivering day-to-day, first-line support to the school's ICT operations. This encompasses laptops, PCs, printers, school audio visual and related peripherals.

• Providing support to staff and students through the helpdesk system
• Provisioning and de-provisioning of new staff and students into the school systems
• Maintaining school ICT assets in optimal working condition
• Rendering ICT support to school events

• Experience supporting Windows OS, iOS, Mac OS and ChromeBook
• Fundamental knowledge in IT network to support school requirements
• Fundamental knowledge in deploying endpoint protection on school devices
• Excellent verbal and written communication skills
• A team player able to work collaboratively and effectively

7:45 am to 4:45 pm, Monday to Friday, plus occasional staff meetings and training. Some weekend or late-night duties are expected to support maintenance, installations or upgrades in non-business hours.

The Support Engineer plays a pivotal role in delivering exceptional IT support to internal users, ensuring seamless performance of desktop, collaboration, and infrastructure systems.

This is a hands-on role that spans both on-site and remote support, covering hardware, software, mobile, and AV/conferencing technologies. The role is dynamic, involving front-line user support, collaboration tool optimization, device lifecycle management, and participation in IT service management processes such as incident, problem, and change management.

You'll also play a part in global IT initiatives and rollouts, supporting both local and international teams across time zones.

• Bachelor's degree in Information Technology or Computer Science, or equivalent experience.
• At least 3 years of hands-on IT support experience in a fast-paced, global service desk environment.
• Proven ability to support a wide range of user applications and systems (desktop, collaboration tools, mobile devices, cloud services, AV equipment).
• Familiarity with IT service frameworks (such as ITIL), particularly in incident, change, and problem management.
• Experience with device provisioning, asset lifecycle management, and performance monitoring.
• Exposure to remote support tools and mobile device management platforms.
• Basic knowledge of scripting, automation tools, or deployment solutions is an advantage.
• Prior experience supporting users in a regulated or financial services environment.
• Working knowledge of endpoint security, patching, or vulnerability remediation.
• Involvement in global IT rollouts or upgrades.

To apply for this role, please use the application process provided. We look forward to reviewing your qualifications.