1,416 Support Engineer jobs in Singapore

• Singapore Based (Office at Ubi / Site)
• 5 Days work per week (8.30am – 5.30pm + OT (sometime only))
• Entry level from ITE - Electrical & Electronic engineering / Mechanical engineering / Electrical engineering / Electronics engineering / Electronics-mechanical engineering can apply
• Preferably 1 to 2 years in Electronic/Mechanical/Engineering related job + Willing to travel overseas on short notice for service job assignments.
• $3000 negotiable
• Career Progression Opportunities

Job scope

Provide on-site technical service, including installation, maintenance, and troubleshooting of semiconductor equipment at customer's sites.

Wee Yuan Huan

Reg No: R

The Supreme HR Advisory Pte Ltd

EA No: 14C7279

NextLabs is a security software company focused on developing mission critical next generation policy enforcement infrastructure and system software. NextLabs provides large enterprises with active, policy-driven control of their information network wherever and whenever it is used by employees, contractors and partners. Our policy management platform and universal enforcement solutions enable centrally managed information security control policies across all applications, data and digital business processes.

The NextLabs is looking to expand our Technical Support organization. Your will be one of the designated point of contact for customers. Technical Support team will provide product knowledge and expertise about NextLabs’ Policy Platform and product family, will craft and implement support solutions that resolve customer issues and build customer goodwill for the long term. In this role, you will work closely with customers, Engineering, Sales and Professional Services organization to achieve excellent customer satisfaction with NextLabs’ F2000 customer base. Your team will create and manage NextLabs Knowledge Base, track support issues reported by customers and ensure that issues are followed through to resolution.

Responsibilities include but are not limited to:

• Work efficiently with Technical Support, QA, Engineering, and Customer IT personnel to identify and solve customer issues.
• Create technical notes and develop case resolution report to contribute to the Technical Support Knowledge Base.
• Track support issues reported by customers and ensure that issues are followed through to resolution.
• Ability to create and manage cross-functional project teams to address complex technical issues.
• Help develop specification of requirements and development of support tools to automate common support processes or customer diagnostics.
• Build and maintain strong customer relationships and contribute toward a strong customer-oriented corporate image.
• Maintain deep understanding of NextLabs product and integrated third-party products.
• Train customer IT helpdesk personnel on NextLabs products, best practices and technical procedures for operating enterprise class policy management system.
• Participation in on call rotation carrying the after hours emergency support phone/pager.
• Creation of knowledge articles for relevant cases and general issues for the NextLabs technical support knowledge base.
• Tracking/performing technical activities and processes within technical support to ensure customers are handled within defined NextLabs quality standards.
• Making decisions on case escalations based on customer business situations by working with management and executive teams.
• Representing technical support to other departments as a customer advocate.

Requirements:

• Strong analytical skills to analyze complex technical problems and develop strategies for solution development.
• Business processes analysis skills to analyze customer process issues and develop strategies for solution development.
• System administration skills on Windows system and network environments.
• System administration skills on one or more relational database platforms such as MS SQL Server, Oracle or DB2.
• Experience with use and configuration of AD/LDAP directory services and VM Ware virtualization infrastructure will be a plus.
• Experience with programming or scripting.
• Knowledge of diagnostic tools and analysis.
• Strong organizational skills and interpersonal skills.
• Clear, effective and timely oral and written communications for IT and Management audiences.
• Self motivated and presents a positive attitude in dealing with customers and co-workers.

Education:

• BS in CS, MIS, EE, or any Engineering degree

Interested candidates may email resume

Job Description

- Provide technical support to end-users, resolving hardware and software issues efficiently.

- Prepare technical report on support issues, including feedback, analysis, and recommendations for improvement.

- Maintain, troubleshoot, and support IT equipment such as laptops, desktops, printers, network switches, and other related devices.

Requirements

- Possess certification in Information Technology (IT) or an equivalent field with 1-5 years relevant experience.

- Knowledge and hands-on experience in deploying network devices and managing network infrastructure.

- Strong interpersonal and communication skills, with the ability to collaborate effectively with colleagues and stakeholders.

- Ability to work independently as well as collaboratively in a team environment.

- A keen interest in discovering, evaluating, and implementing new technologies.

- Able to start work immediately or within short notice period.

- Possess class 3 driving license would be considered an advantage

Location: Mandai

About the Company

Innovax Systems is a leading provider of systems development and integration of end to end integrated contact centre solutions and web-based applications. Headquartered in Singapore, Innovax Systems list of customers includes government agencies and Fortune 500 organizations in the Asia Pacific region.

We are currently seeking Application Support Engineer (SaaS) , based in Singapore to join our team as we expand our operations in the region. You will work with a passionate team of engineers to support and maintain next-generation cloud-based contact centre solution in the region. You should be a customer-focused, results-orientated individual that thrives in a fast-paced environment.

Job Responsibilities

• Serves customers by addressing their technical issues, inquiries and troubleshooting needs of products, equipment, and services via call and email.
• Proactively investigate and analyze problems to provide efficient solutions and ensure minimal downtime.
• Ensure smooth workflow processes and attainment of service level commitment.
• Manages and monitors all installed systems and infrastructure for the organization.
• Escalate critical or priority issues to relevant teams to expedite resolutions.
• Assists in conducting product training and onboarding to use our solution.
• Assists in the coordination of various teams testing and evaluating for the development of design and its implementation of the best output.

Education and Experience Requirements

• Degree in Information Technology, Computer / Telecommunication or related field.
• Bilingual speaking and writing in English and Mandarin to liaise with Mandarin speaking customers and associates in view of business communication.
• Excellent communication skills, both written and verbal to explain technical concepts to non-technical users.
• Problem-solving skills, critically thinking and possess analytical mind.
• Experience in technical support or customer service in a software or IT environment.
• Adept at multitasking and managing priorities in a fast-paced environment.
• Possess self-initiative and able to work independently and collaborative with people at various levels.
• Familiarity with Windows and Linux environment.
• Experience and exposure in VoIP and CSP environment will be an added advantage.

NOTICE

We regret to inform that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence. By submitting any application or resume to us, you will be deemed to have read and agreed to the terms of our Data Protection Notice and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Consequences of Not Providing Personal Data for Application

Please be noted that should you not consent and provide us with the relevant personal data to fulfil the "Purposes" of collection, use and disclosure of your personal data by Innovax, it may hinder our ability to continue to interact with you. We may not be able to make a decision on your recruitment and employment or comply with the law and therefore, we may not be able to make an offer of employment.

You may refer to our website, for more information.

Job Roles:

Inventory Management: Monitor and maintain sufficient chemical inventory levels, ensuring daily delivery requirements are met, and raise purchase requisitions and orders as needed.

Report Compilation & Submission: Prepare and submit regular reports on sales, inventory, and customer forecasts to suppliers and clients, ensuring accuracy and timeliness.

Supplier & Customer Coordination: Liaise with suppliers on delivery schedules and issues, and collaborate with customers' buyers and planners to manage inventory and delivery timeliness.

Operational Support: Facilitate chemical evaluations and attend relevant trainings or meetings to support operational and safety objectives.

Job Requirements:

1. Strong organizational and multitasking skills with attention to detail.
2. Experience in supply chain coordination, preferably in the chemical or manufacturing industry.
3. Proficiency in report generation and inventory management systems.
4. Excellent communication skills for stakeholder engagement.

Job Responsibilities:

1.  Front-line support for customer inquiries and issues via email and phone;

2. Diagnose and troubleshoot product configuration and functional issues remotely and onsite;

3. Effective escalation to Level 2 or product vendor for action and resolution;

4. Able to handle flexible working hours on demand basis;

5. Able to handle shift work (allowance applicable);

6. Maintain rapport with customers and competence in managing vendors; and

7. Any other ad-hoc duties assigned

Job Requirements:

• Candidate must possess at least Diploma/Advance/Higher/Graduate Diploma is Computer Science / Information Technology or equivalent
• Exposure to networking and security solutions such as firewall, load balancers, endpoint protection will be an advantage
• With working experience in an SI or distributor environment with network security skillset is a plus
• Good IT Knowledge in OSI Layer,TCP/IP, LAN/WAN and network security
• Ability to work under pressure with minimal supervision
• Excellent in communication and analytical skills
• Positive working attitude and team player
• Shift work arrangement
• Willing to work extended office hours when needed
• Entry level are welcome to apply

Are you looking for an exciting opportunity within a dynamic international company, making an impact globally? We might have the perfect match for you

Who are we?

Bizzdesign is a SaaS company with 25 years in the Enterprise Architecture and Strategic Portfolio Management industries, with our HQ in Enschede. Our platform helps large enterprises, including Fortune 500 companies, make better decisions through Enterprise Architecture. We recently acquired Alfabet and MEGA International, expanding our portfolio and enhancing our offerings. With over 600 people from 32 nationalities working across 19 countries, we are growing fast and making an impact.

At Bizzdesign, we pride ourselves on a culture of trust, flexibility, and no-nonsense collaboration. You will join a flat, transparent organization where autonomy is valued, and your voice matters; no layers of red tape, just smart people solving meaningful problems together. We believe in empowering our team with the freedom to work how and where they work best, supported by a strong foundation of mutual respect and accountability. If you are someone who thrives in a high-trust, low-ego environment and values results over hierarchy, you will fit right in.

What Will you do ?

As part of our Customer Support team, you'll play a key role in ensuring an exceptional customer experience: answering questions clearly, resolving issues efficiently, and making every interaction positive and professional.

In this role, you will:

• Provide first-line support for all Bizzdesign solutions.
• Log and track all customer requests and interactions in our help desk system.
• Offer introductory guidance, such as explaining product manuals or key features.
• Troubleshoot issues and follow up with customers via email, chat, or phone.
• Escalate unresolved requests to internal teams or the Product team when needed.
• Keep customers informed with accurate and timely updates on open cases.
• Use and contribute to our Knowledge Base to accelerate resolutions and share expertise.
  Support continuous improvement by conducting post-mortems when requested.

Why is this role for you?

• You're naturally curious and love helping people.
• You enjoy solving software challenges and can explain technical details in a clear, friendly way.
  Customers trust you because you're reliable, responsive, and always ready to go the extra mile to ensure their success.

Who are you?

• You have experience in a customer-facing support role, with a passion for helping users solve technical challenges.
• You're fluent in English and communicate clearly and confidently.
• You hold a degree in IT, Computer Science, or a related field.
• You're skilled at diagnosing and troubleshooting technical issues and have a solid understanding of computer systems and software.
• You're familiar with help desk tools like Zendesk, Jira, or Salesforce.
  You're a natural problem-solver, organized, and always eager to learn new technologies.

What's in it for you?

• Competitive Pay & Bonuses
• 20 vacation days. Plus, you'll earn 1 extra day every year you're with us (up to 25 days).
• Comprehensive health insurance and 14 days of sick leave to keep you covered.
• Possibility to work up to 6 weeks per year outside Singapore.
• A Vibrant Office in a prime location on Orchard Road
• Your opportunity to join Support in a global SaaS company, shaping product excellence at scale.
• Supportive, collaborative team culture
• Work with an international and diverse group of colleagues
  Your input is valued, regardless of role or tenure

Recruitment process

1st Interview with our Internal Recruiter (30 minutes)

2nd Interview with our Support Manager (45min)

3rd interview with our Global Services Director (45min)

Last interview with one of your future colleagues from the Support team (30min)

Are you ready to start building your future with us?

As part of our Customer Support team, you'll play a key role in ensuring an exceptional customer experience: answering questions clearly, resolving issues efficiently, and making every interaction positive and professional.

In this role, you will:

• Provide first-line support for all Bizzdesign solutions.

• Log and track all customer requests and interactions in our help desk system.

• Offer introductory guidance, such as explaining product manuals or key features.

• Troubleshoot issues and follow up with customers via email, chat, or phone.

• Escalate unresolved requests to internal teams or the Product team when needed.

• Keep customers informed with accurate and timely updates on open cases.

• Use and contribute to our Knowledge Base to accelerate resolutions and share expertise.

• Support continuous improvement by conducting post-mortems when requested.

Why is this role for you?

• You're naturally curious and love helping people.

• You enjoy solving software challenges and can explain technical details in a clear, friendly way.

• Customers trust you because you're reliable, responsive, and always ready to go the extra mile to ensure their

success.

Who are you?

• You have experience in a customer-facing support role, with a passion for helping users solve technical

challenges.

• You're fluent in English, both spoken and written, and communicate clearly and confidently.

• You hold a degree in IT, Computer Science, or a related field.

• You're skilled at diagnosing and troubleshooting technical issues and have a solid understanding of computer

systems and software.

• You're familiar with help desk tools such as Zendesk, Jira, or Salesforce.

• You're a natural problem-solver, organized, and always eager to learn new technologies.

• You hold (or are working toward) a Microsoft certification, which is a plus.

Support Engineer
Date:
3 Oct 2025
Location:
Singapore, Singapore
Company:
Singtel Group
Note:
An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say.“Hello BIG Possibilities”.
Overview
The role of Cloud Engineer is to provide support to the Cloud system infrastructure and services defined by the respective customers by Service Levels.
Responsibilities
Provisioning and de-provisioning of Public Cloud (eg. AWS / Azure) accounts for customers & Private Cloud (eg. VMware vCloud Director, NSX-V/T)
Deploying, managing, and operating Public Cloud / Hybrid Cloud environments and/or Private Cloud Infra
Identifying appropriate use of Public/Private Cloud and/or Hybrid Cloud operational best practices
Estimating Public Cloud costs and identifying operational cost control mechanisms
Keep technical documentation up to date
Proactively keep up to date on Public Cloud services and developments
Create (where appropriate) automation, in order to streamline provisioning and de-provisioning processes
Support data/service migration projects
Manage Hybrid Cloud infrastructure (On-premise infra & Public Cloud infra) changes through change request process & provide status reports to the relevant parties
Respond promptly to incidents, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties
Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & availability
Monitor the agreed service level, document & maintain the configuration of the Infrastructure; provide regular reporting to relevant parties
Ensure service level meets the requirement. Propose and implement action plan when required
Monitor Hybrid Cloud Infrastructure according to standard operations procedures
Support service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business
Conduct root cause analysis & implement pro-active measures. Monitor effectiveness of implemented measures
Provide systems related technical advice to customers or project teams for manageable issues
Adhere to security standards or best practices to avoid security breaches and reduce system vulnerability. Provide input to security audits (as required) and implement the necessary corrective/preventive actions
To provide 24x7 Support.
Skills for Success
Minimum 2-4 years’ experience in IT infrastructure management and cloud operations
Able to work under pressure and odd hours
Some working knowledge of cloud services: SaaS, PaaS, and IaaS
Experience with various virtualization technologies, private and hybrid cloud environments
Experience with Server/Virtualization (Azure/AWS Compute instances, Container Instances, Service Fabric Clusters), (Windows, Redhat, Centos), Hypervisors (Vmware), AD, DNS)
Experience with Storage/Backup (StorSimple, Azure/AWS Backup, Azure/AWS Storage Monitor, snapshot, Azure/AWS Storage, Symantec NetBackup, Commvault, Data Domain VTL)
Experience with Network and Security (VNet, Load Balancers, Azure Active Directory and RBAC)
Operational Support (ITSM tools, Monitor, Advisor)
Middleware (IIS, Apache)
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