738 Support Analyst jobs in Singapore

Job Summary:

The Junior IT Support Specialist will provide first-level technical support to end-users, primarily focusing on troubleshooting and resolving issues related to Nice Engage and Nexidia and related connectivity to the applications. This role is crucial for ensuring the smooth operation of IT systems and providing excellent customer service to our internal staff.

Key Responsibilities:

First-Line Technical Support:

* Respond to IT support requests from users via various channels (in-person, phone, email, ticketing system).

* Diagnose and resolve basic hardware and software issues on desktops, laptops, and peripherals and report further to L2 team if need be.

* Assist with the setup and configuration of new user accounts and workstations.

* Troubleshoot system performance issues, error messages, and application crashes.

* Install, configure, and update Microsoft Office applications and other standard software.

* May require on-call or after-hours support in emergency situations

Documentation and Communication:

* Accurately log all support incidents and resolutions in the ticketing system.

* Contribute to the creation and maintenance of IT knowledge base articles and documentation.

* Communicate technical information clearly and patiently to non-technical users.

* Escalate complex or unresolved issues to senior IT staff or specialized teams when necessary.

General IT Support:

* Adhere to IT policies, procedures, and security best practices.

* Participate in daily standup call to provide status updates of INCs.

Qualifications:

* Education: High school diploma or equivalent required. A relevant associate's degree or technical certification (e.g., CompTIA A+, Microsoft Certified Fundamentals) is a strong plus.

* Experience: 0-2 years of experience in an IT support or help desk role, or relevant internship experience.

Technical Skills:

* General knowledge of Microsoft Windows operating systems (Windows 10/11) Microsoft word, excel and PowerPoint

* Familiarity with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

* Understanding of basic networking concepts (TCP/IP, DNS, DHCP) is a plus.

* Experience with a ticketing system is advantageous.

Soft Skills:

* Excellent communication and interpersonal skills, with a patient and customer-service oriented approach.

* Strong problem-solving and analytical abilities.

* Ability to work independently and as part of a team.

* Eagerness to learn and adapt to new technologies.

* Good organizational and time management skills.

• A collaborative and supportive team environment.
• Career growth opportunities and continuous learning.

Our esteemed client is a leading global financial institution providing a broad range of services including retail banking, asset management, and corporate finance. Known for its strong cooperative foundation, international presence, and commitment to innovation and sustainable finance.

• Provide Level 1 and 2 support for Corporate IT and Security applications
• Monitor and manage daily/monthly operational jobs
• Communicate with users via phone, chat, email, and ticketing systems
• Troubleshoot and resolve incidents, service requests, and issues
• Collaborate with cross-functional teams for efficient issue resolution
• Escalate complex cases to Level 3 or infrastructure teams as needed
• Work closely with project, infrastructure, and production teams on user requests
• Generate regular reports on tickets and system performance
• Open to work in shifts (ASIA/EMEA), including weekends and on-call

A successful Support Analyst should have:

• Atleast 4+ years of experience in supporting or developing application
• Foundational knowledge of application servers
• Basic proficiency in scripting and programming languages such as PowerShell, C#, and Java
• Solid understanding of IT production environments, including deployment processes and CI/CD pipelines
• Hands-on experience with DevOps tools and pipeline technologies, including Jenkins, JIRA, Nexus, and TFS
• Ability to effectively communicate technical concepts to non-technical stakeholders

• Opportunity to work on cutting-edge technologies and solve complex business challenges.
• A collaborative and supportive team environment.
• Career growth opportunities and continuous learning.

Contact

Shilpalekha Bhadoria (Lic No: R1876178 / EA no:18S9099)

Quote job ref

JN-082025-6807672

Phone number

+65 6541 9959

Michael Page International Pte Ltd | Registration No. 199804751N

Job Requirements:

• 1 to 2 years hands on experiences on SWIFT is a must
• Good knowledge about SWIFT AMH and experiences to configuration, rule set up, troubleshoot is must.
• Knowledge about SWIFT Alliance Gateway (SAG & SNL), HSM (especially in the areas of connectivity, routing, communication with network) is highly valued.
• Good knowledge about over all SWIFT products like AMH, SAA, SAG, SNL, AWP, HSM, Alliance Connect is highly valued.
• Knowledge about SIT, UAT and Production environments.
• Analytical skill to analyse the user requirements, investigating the issues and ability to provide resolutions to resolve the issues effectively.
• Basic knowledge in Linux commands and SQL queries is a must.

Job Responsibilities:

• Monitor the SWIFT application (AMH, SAG & AWP ) system in production to ensure the system is healthy.
• Address the operational queries raised by users and provide the necessary information to close the ticket.
• Perform and document SIT/UAT for the developments done on AMH.
• Support UAT on AMH, carry out investigations on issues reported and provide the effective fixes.
• Support and/or perform other tests when necessary in UAT to ensure the environment is stable for the Testing.
• Prepare the necessary change details for the production releases.
• Any relevant tasks, which may present from time to time, related to the AMH project

Kindly take note of the following details for shift work

1. Shift Timing
   
   1. Morning shift 6am to 3pm
   2. General shift 9am to 6pm.
   3. Afternoon shift 2pm to 11pm
   4. Night shift 10pm to 7am.
2. Need to support including night shift, weekends and public holidays on rotational shift basis

Job Requirements:

• 1 to 2 years hands on experiences on SWIFT is a must
• Good knowledge about SWIFT AMH and experiences to configuration, rule set up, troubleshoot is must.
• Knowledge about SWIFT Alliance Gateway (SAG & SNL), HSM (especially in the areas of connectivity, routing, communication with network) is highly valued.
• Good knowledge about over all SWIFT products like AMH, SAA, SAG, SNL, AWP, HSM, Alliance Connect is highly valued.
• Knowledge about SIT, UAT and Production environments.
• Analytical skill to analyse the user requirements, investigating the issues and ability to provide resolutions to resolve the issues effectively.
• Basic knowledge in Linux commands and SQL queries is a must.

Job Responsibilities:

• Monitor the SWIFT application (AMH, SAG & AWP ) system in production to ensure the system is healthy.
• Address the operational queries raised by users and provide the necessary information to close the ticket.
• Perform and document SIT/UAT for the developments done on AMH.
• Support UAT on AMH, carry out investigations on issues reported and provide the effective fixes.
• Support and/or perform other tests when necessary in UAT to ensure the environment is stable for the Testing.
• Prepare the necessary change details for the production releases.
• Any relevant tasks, which may present from time to time, related to the AMH project

Kindly take note of the following details for shift work

1. Shift Timing
   1. Morning shift 6am to 3pm
   2. General shift 9am to 6pm.
   3. Afternoon shift 2pm to 11pm
   4. Night shift 10pm to 7am.
2. Need to support including night shift, weekends and public holidays on rotational shift basis

Job Responsibilities

• Managing ticketed query system, consistent response of queries and resolutions of the incidents.
• Ensure the daily jobs are executed in timely manner.
• Possessing specialist knowledge of in-house applications and software
• Providing technical support to teams within the organisation, and to external clients when required.
• Involve in various stages of SDLC.
• Responding in a timely manner to service issues and requests
• Maintaining and updating technical documents and procedures
• Prepares technical and user documentation
• Identifying and resolving technical/data issues (when applicable) or escalating to development team for bug fix/improvement change

Requirements

• Proficient in SQL language.
• Advantageous to have background knowledge of J2EE (batch and Web application).
• Comfortable to work in fast and agile environment.
• Ability to contextualize ideas to others.
• Exceptional verbal and written communication skills.
• Able to work independently or collaborate with inter-department.
• Customer service and relationship management experiences (Listening ability and patience).
• Meticulous and able to commit with agreed timelines.

Additional Skills & Competencies

• Minimum diploma/bachelor’s degree in computer science or equivalent (candidates without educational qualifications but with relevant experience will be considered).
• Open to fresh graduates, candidates with prior experience will be advantageous.
• Strong ability to plan and manage numerous processes and activities simultaneously.
• Able to take initiative, resilient, and resourceful.
• Experienced in problem solving, and able to follow a methodical review process to achieve resolution.

· Minimum of 4+ years of experience in supporting or developing application.

· Basic knowledge of application servers

· Basic knowledge of scripting / programming languages (PowerShell, C#, Java)

· Understand concepts of IT Production environment and deployment process/piplines.

· Experience administering DEVOps pipeline technologies (Jenkins, JIRA, Nexus, TFS)

4 weeks ago Be among the first 25 applicants

This range is provided by Opus 2. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

SGD50,000.00/yr - SGD58,000.00/yr

As a Product Support Analyst, you'll serve as the first point of contact for users of our legal technology products, providing timely, effective technical support through phone, email, and an internal portal. You'll troubleshoot and resolve software issues, document cases in our helpdesk system, and escalate complex problems to second-line support when needed, all while maintaining a high standard of client communication and satisfaction.

In addition to support, you'll contribute to testing software updates, improving product documentation, and delivering product training or demonstrations. By identifying recurring issues and user feedback, you'll help shape product improvements alongside our Development and Product teams. This role is ideal for someone with a passion for legal tech, strong problem-solving abilities, and a desire to grow within a collaborative support environment.

What You'll Be Doing

• Act as the first point of contact for users, providing technical support via phone, email, and internal support portals
• Troubleshoot and resolve software-related issues, escalating complex cases to second-line support as needed
• Guide clients on product usage and best practices to maximize user experience and efficiency
• Log and manage support tickets using helpdesk or incident tracking systems, ensuring timely resolution and follow-up
• Assist in testing and validating new software features, patches, and updates before release
• Identify recurring issues and collaborate with Product and Development teams to drive long-term improvements
• Contribute to user-facing documentation and internal knowledge bases with clear, helpful instructions
• Support training sessions and product demonstrations, delivering guidance to clients and stakeholders
• Maintain a strong focus on professionalism, empathy, and client satisfaction in every interaction
  
  

• 1+ years of experience in customer support, IT helpdesk, or product support roles (preferably in SaaS or legal tech environments)
• Strong troubleshooting skills with the ability to diagnose and resolve software, login, and system-related issues
• Experience managing tickets through triage, SOP-driven resolution, and incident documentation
• Familiarity with help desk tools and ticketing systems (e.g., Zendesk, Jira, ServiceNow)
• Ability to handle password resets, user login issues, and local server requests (e.g., Magnum: Syncs, Restarts)
• Comfortable testing and validating new product releases alongside QA and development teams
• Skilled in creating and maintaining support documentation, including FAQs, how-to guides, and internal playbooks
• Basic understanding of SQL, APIs, or scripting languages (e.g., Python, Bash) is a plus
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users
• Strong multitasking and time management skills, with the ability to prioritize low- and medium-level tickets efficiently
• Demonstrated interest in legal technology and workflow-driven software solutions
• Willingness to shadow senior team members and document technical resolutions to build product expertise
  
  

• 22 days annual holidays, flexible working, and length of service entitlement
• Loyalty Share Scheme
• Healthcare Insurance
• Dental Insurance
• Additional Childcare Leave
• A day of leave to volunteer for charity and an active CSR team raising money towards a company charity
• Accessible and modern office spaces
• Company social events

• Seniority level Associate

• Employment type Full-time

• Job function Other
• Industries IT Services and IT Consulting

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About the role: Application Support Analyst (on site 5 days)

This role is about problem solving supporting trading applications and exchange connectivity for Global Derivatives Markets.

Joining an award-winning application support team, you will work directly with our clients to understand, troubleshoot, and resolve issues with complex trading strategies. direct lines of communication with our software and infrastructure engineers to help you gain valuable experience and expertise.

You will work with the very latest technology in low latency trade execution across Global Exchanges, maintaining Linux server and Windows client applications across our global distributed architecture in both proprietary private cloud and in public cloud environments.

This is a technical role based in our Singapore Downtown office. supporting our global client base and working as part of a global team, in which communication is key – both with clients and with colleagues across multiple teams and time zones.

You will be required to:

● Respond promptly to support requests and enquiries from clients.

● Actively monitor and respond to alerts for our critical systems and infrastructure, resolving issues wherever possible and escalating to other teams if necessary.

● Support customers and resolve issues related to order management, risk management, exchange market data and exchange connectivity.

● Conduct in depth analysis of complex order and trade histories.

● Work directly with new customers to coordinate the deployment and configuration of the company’s trading applications.

● Manage distribution and installation of software enhancements and upgrades.

● Work directly with various exchanges and our software engineers to test and conform new software releases including UAT testing.

● Work with our infrastructure team to test and complete various server and network upgrade projects.

● Liaise with Stellar’s overseas offices to provide seamless 24-hour customer support.

About you

● Have a Computer Science, Engineering, or related technical degree.

● Experience with, or knowledge of, Linux OS and Linux-based server applications, using Linux command line tools such as grep, sed and awk.

● You will have strong analytical skills and be able to perform complex log file analysis, allowing you to identify the root cause of issues. You will take pride in identifying and implementing the best solution.

● Working directly with clients in an exciting front-office environment, you can thrive in high pressure or time critical situations.

● Willing to assume responsibility, making timely decisions including to escalate issues when appropriate.

● You will enjoy working with and exploring new technologies related to low-latency and algorithmic trading strategies. You will be able to effectively communicate your ideas, proposals, or solutions to a wide range of technical and non-technical audiences.

● You may have previous experience supporting applications that connect to any of the major global derivative’s exchanges such as CME, EUREX, ICE, ASX, SGX or JPX and be familiar with various exchange protocols such as OmNet, ITCH/OUCH and FIX.

● Experience performing basic network troubleshooting using tools such as telnet, tcpdump or ncat will be useful to you in this role.

● Knowledge of relational databases and SQL, any experience with bash or perl scripting and any exposure to public cloud-based providers such as AWS may also benefit you in the role.

How to Apply

Please email your CV to

Capula, a leading global hedge fund headquartered in London, is seeking an Application Support Analyst to join our Singapore office. This role is ideal for technically skilled candidates with strong communication abilities who are keen to support complex trading and middle-office applications in a fast-paced, financial environment.

As part of our global IT support team, you will provide first-line and second-line support for proprietary applications and infrastructure systems used across Capula’s Singapore, Hong Kong, and Tokyo offices. You will play a critical role in maintaining the stability and performance of trading platforms and tools, contributing to continuous improvements, and supporting global operations in close coordination with development and infrastructure teams.

Duties and Responsibilities:

• Serve as the first line of defense for application-related incidents, investigating and resolving issues across front- and middle-office systems.

• Conduct detailed analysis of incidents that require escalation to Level 3 teams.

• Monitor overnight processes and batch jobs initiated from London, ensuring timely follow-ups on any failures or anomalies.

• Support Capula’s proprietary application suite, including tools built in Python and C#.

• Assist in managing FIS Front Arena environments and monitor application health and availability.

• Develop and maintain monitoring dashboards using Grafana; configure metrics-driven alerts to preemptively catch issues.

• Participate in release management, working closely with development teams to deploy new features and fixes smoothly.

• Create and maintain automation scripts (primarily in Python) to streamline manual processes and enhance system observability.

• Collaborate with global support and development teams to resolve cross-regional issues and provide consistent support coverage.

• Participate in business continuity planning and testing for the Singapore office.

• Uphold Capula’s cybersecurity and operational risk standards.

• Provide on-call support for overnight or critical operations as part of a global L2 rotation.

Longer-Term Responsibilities

• Identify recurring patterns in application incidents to drive process improvements and reduce operational risk.

• Expand into development tasks or infrastructure tooling based on skillset and interest.

• Grow into a Site Reliability Engineering (SRE)-oriented role, with focus areas including system automation, performance tuning, and monitoring architecture.

What We're Looking For

• Strong analytical and problem-solving skills with a focus on incident resolution and root cause analysis.

• Excellent interpersonal and communication skills; comfortable working with teams across different regions and time zones.

• A proactive and structured approach to automating repetitive tasks and improving support workflows.

• Working knowledge or interest in technologies such as Python, SQL, FIS Front Arena, and C#.

• A genuine interest in financial products, trading systems, and operational infrastructure.

• Willingness to participate in on-call rotations to support critical trading operations.

This position provides a unique opportunity to develop both your technical and financial domain expertise within a highly collaborative and innovative environment. If you're eager to contribute to the technology backbone of a global hedge fund and grow your career in application support, we encourage you to apply.

Requirements

Education and Qualifications

• Quantitative degree is desirable, but not necessary

• Minimum of three years’ experience supporting applications within financial services

Skills and Experience

• Strong analytical and problem-solving skills with a focus on incident resolution and root cause analysis.
• Excellent interpersonal and communication skills; comfortable working with teams across different regions and time zones.
• A proactive and structured approach to automating repetitive tasks and improving support workflows.
• Working knowledge or interest in technologies such as Python, SQL, FIS Front Arena, and C#.
• A genuine interest in financial products, trading systems, and operational infrastructure.
• Willingness to participate in on-call rotations to support critical trading operations.

Benefits

Capula is committed to helping all employees flourish in their roles by supporting your professional development and offering exposure to challenges that you may not encounter in a larger organisation.

We will provide:

• A competitive salary and bonus scheme with annual reviews
• 22 days' paid annual leave
• Excellent staff development and training opportunities
• Subsidized lunch
• Medical insurance and other benefits