566 Support Analyst jobs in Singapore

Intapp is looking for a Technical Product Support Analyst to join our client support team. This position will handle internal requests for our cloud based SaaS platforms. Responsibilities include provisioning new client sites, handling client site changes and controlling site access. This position may also include support ticket work through our help desk queue to diagnose and troubleshoot user issues.

In this role, you will be responsible for solving high priority and/or complex issues directly or engaging the appropriate resources to provide accurate, timely resolutions while maintaining customer satisfaction. This position is expected to perform detailed research through in-depth knowledge of the Intapp Platforms.

What you will do:

• Responsible for triaging and resolving internal support tickets that flow into the help desk queue.
• Assist employees with questions regarding new client site provisioning, changes and feature enablement.
• Resolve internal requests involving site provisioning, site changes, site access, enabling/disabling site features.
• Prepare detailed specifications and steps to reproduce for items requiring any escalation to our Product Support team.
• Identify potential delays in resolution, take corrective action, and manage communication to the ticket requester.
• Work collaboratively with Product Support Specialists on problem analysis and submits recommendations for solution.
• Provide clear and concise verbal and written communications with end-users.
• Provide feedback to the Support Manager to help develop efficient methods for handling commonly recurring issues.
• May assist in new product release testing and UI feedback sessions with the Product team.
• May work on some product support tickets as needed to investigate, triage and resolve tickets that flow through the queue.

What you will need:

• Degree in a relevant field, like Computer Science, IT, Software Engineering or documented work experience in a technical support field
• Strong Excel skills
• Deep knowledge of Windows OS and Microsoft Office Suite
• Knowledge of help desk ticketing and workflows
• Ability to read and analyze application error logs
• Sharp troubleshooting and analytical abilities
• Great verbal and written communication skills
• Understanding of functional programming concepts
• Dedication and commitment to resolve client issues
• Experience with SaaS (cloud based) software deployments
• Ability to work independently

Bonus if you have:

• Microsoft, .NET, SQL or similar certification
• Basic scripting and programming experience
• Understanding of .NET Platform
• Strong understanding of data structures and algorithms
• Experience in C# and Entity Framework
• VBA programming experience (other languages acceptable)
• Ability to interact with a wide range of customers and technical issues
• Experience working in a dev environment; i.e. Visual Studio 2015/2017, SQL Server 2016, TFS, Entity Framework, Aspose or React/Redux
• Experience working in the private equity or investment banking sector is a strong plus.

What you will gain at Intapp:

At Intapp, you'll get the opportunity to bring your talents and intellectual curiosity to create better outcomes for our people and our clients. You'll be part of a growing public company, with a modern work environment that's connected yet flexible and where your professional growth and well-being are top priorities. We'll collaborate and grow together, supporting each other in a positive, open atmosphere that fosters creativity, innovation, and teamwork.

Here, you will have the opportunity to:

• Expand Your Skills: Unlock your potential with professional development opportunities supported by a community of experienced professionals. We offer reimbursement for training and continuing education to help you stay ahead in your career.

• Enjoy Where You Work: Thrive in our modern, open offices designed to inspire creativity and collaboration. Our complimentary lunches and fully stocked kitchens ensure you have everything you need to stay energized throughout the day.

• Support What Matters Most: Our comprehensive wellness and flexible time off programs and our benefits are designed to care for you and your family. Our family-formation benefits and support during your family-building journey ensure you have the resources you need when it matters most. We believe in giving back and supporting our communities with paid volunteer time off and a donation matching program for the causes you care about.

Join us and be a part of a collaborative and welcoming culture where your contributions are valued, and your professional growth is a priority. Together, we are building a company of long-term value that we can all be proud of.

Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws.

Please note: Intapp will not hire through text message, social media, or email alone. We will never extend a job offer unless you have been contacted directly by an Intapp recruiter and have participated in the interview process which will generally consist of 3 or more virtual or in person meetings. Please note that Intapp only uses company email addresses, which contain "" or "" to communicate with candidates via email. Intapp will never ask for financial information of any kind or for any payment during the job application process. We post all legitimate job openings on the Intapp Career Site at

. If you believe you were a victim of such a scam, you may contact your local authorities. Intapp is not responsible for any claims, losses, damages, or expenses resulting from scammers.

Description

Application Support Analyst

Salary up to $77,500 SGD dependent on experience + bonus & excellent benefits

Office Based Singapore role

We have an Application Support Analyst opportunity to provide first and second level support to Smartstream's International Banking/Asset Management customer base, from our Singapore Product Centre. Support is provided on a suite of Financial Front & Back Office client–server and web-based applications in use worldwide, including TLM Reconciliations / Investigations / Cash Management / Corporate Actions / Collateral Management.

Smartstream is a global software and managed services provider that in challenging markets conditions has outpaced its rivals in the financial markets sector, creating an impressive base of more than 1,500 customers. This includes more than 70 of the world's top 100 banks alongside the world's leading asset managers, custodians and broker dealers.

Job Responsibilities

• Provide 1st & 2nd level customer support, by interpreting customer queries and issues, and then gathering information to investigate via phone, email or remote screen sharing

• Perform debugging, replication and testing of issues.

• Document results of all analysis and testing, writing and changing documentation when required.

• Ensure all support issues are fully logged and documented on our ITSM/CRM problem management system, and that all issues are fully managed, including regular customer updates. Analyst must ensure that all issues assigned are fully managed without exception.

• Required to fully adhere to Support standards and investigate issues to resolution, ensuring a high level of customer satisfaction is achieved and maintained at all times.

• Provide material and input into the global Support Intranet site, and the Customer Support Portal on the company product website, to enable analysts and customers alike to remain fully informed of the latest product developments and issues.

• Proactively contribute to the overall Support process by suggesting and executing new process efficiencies

• Review and sign off Support acceptance of new product releases, applications and solutions, performing installation and new functionality review required.

• May be required to attend customer sites occasionally.

• After becoming knowledgeable on the products supported, must be willing to undertake additional overnight/weekend support from home (extra remuneration paid), if required.

• Should be flexible and willing to work early shift (as required) or working on public holidays (days off in lieu), on a rota basis.

Key Skills

• Analytical problem-solving skills and IT background.

• Ability to learn and keep up to date with new applications quickly.

• Reasonable knowledge of Unix (eg:- directory navigation, vi editor, cron etc) and of Windows/Client Server.

• Reasonable knowledge of SQL to form database queries to progress support call investigations.

• Reasonable knowledge of RDBMS, with experience in at least one of Oracle, Sybase, or MS SQL Server (eg:- understands indexing, standard database management and optimisation requirements, backup and recovery)

• Strong Communication Skills (good written & verbal English) & Good Telephone Manner

• Problem Solving

• Customer Service

• Teamwork

• Adaptability

• Results & Quality

• Meticulous and thorough

Desirable Skills

• Interest in and business knowledge of Banking Front, Middle & Back Office environments. Interest/knowledge of Collateral Management, Corporate Actions or Cash Management is a distinct advantage.

• Working knowledge and experience of at least one Web application server (eg:- WildFly, Weblogic, Liberty or JBoss)

• Working knowledge or exposure to containers (eg:- Docker, Kubernettes)

• Need to have a 'can do' attitude to problem management.

• Comfortable in a fast moving SME environment with multiple customers and tasks

• Works well in a busy environment and takes full ownership of application support calls assigned.

Qualifications

• ITIL and Computer Related Degree is desirable

Experience

• Proven customer support experience + strong Communication skills including a good telephone manner.

• Experience of an incident logging system.

• Experience of using MS Dynamics CRM and associated administrative skills

Employment Type

Permanent

Benefits

• 15 days annual leave rising to 22 days after 3 years of service

• Employers' contribution – 'Central Provident Fund' (CPF)

• Medical/Dental insurance plan - for employee and immediate family members

• The opportunity to work with a constantly evolving and expanding 'state-of-the-art' product set exploiting cutting edge technologies

• The opportunity to work within an established, professional team

• Position available immediately

Equality Statement

Smartstream is an equal opportunities employer. We are committed to promoting equality of opportunity and following practices which are free from unfair and unlawful discrimination.

Responsibilities:

• To lead and deliver with consistently good quality AML systems enhancements/changes into Production for BAU Production Issues.
• To provide reliable and timely Level 3 investigative and fix-it support for all AML systems.
• To provide reliable leadership and support during System Integration Testing and UAT phases.
• To identify early and escalate critical delivery show stopper with proper context timely and to propose viable solutions or workarounds where possible.
• AML system changes/production fixes Design, Development and Unit Testing.
• Review and contribute to test planning for SIT and UAT.
• Manage and work with vendor teams to successfully deliver enhancements for AML systems.
• Manage and work with stakeholders during all phases of system changes delivery.
• Coordinate and plan with Infra and change management teams for application deployment activities in DevOps environment.
• Setup and maintain application Infrastructure in Unix, Windows and Oracle environment.
• Effect system changes into test and production environments by following application change implementation process via the Bitbucket, Jenkins and Aldon change management tools.
• Conduct technical delivery/process knowledge and best practices sharing/training sessions with internal teams to raise teams competency level.

Requirements:

• Good written and verbal communication skills and analytical ability System enhancements delivery experience in the banking industry
• Hands on experience in design and configurations/development work
• Experience in leading, with good results, design gathering and design workshops with users as part of change delivery or defects fixes work
• Strong Oracle SQL and PL/SQL design and development skills
• Strong Java/ Javascript knowledge
• System delivery Operational impact awareness
• Ability to understand SLA / KPI and deliver items within correct time space
• Ability to have vendor interaction and management skills
• Any working experience with AML applications (eg. Fircosoft, Actimize. NR Detica) or Linux environment background

Key Domain/ Technical Skills:

Banking functional and technical delivery experience, Oracle SQL / PL-SQL, Java, Unix shell scripts, DevOps change process familiarity (Bitbucket, Jenkins.), Control-M, Aldon

Implementation experience on the following will be of advantage:

• AML Application (eg. Fircosoft, NR Detica, Actimize)

Mandatory Skills:

Infrastructure Support, Product (Application) support (Java .Net or Python)

DB Oracle or SQL

Preferred Skills:

AWS, Applications Support and Enhancement, Service Level Management

Brief Job Description:

Primary Purpose

1. To provide helpdesk support for the project

2. To perform infrastructure and application technical duties

3. To provide project admin support to project team

Responsibilities:

1) To provide helpdesk support and application testing service for the project:

• manage the project mailbox

• response/provide advice to users for incident/SR/CR raised by performing business analysis of application functionality (without source codes)

• ensure all incident/SR/CR are tracked and closed within SLA

• liaise with subcontractor (via JIRA) to ensure issue is resolved

• testing of bug fixes in test environment

• compile daily/weekly/monthly statistics for reporting

2) To perform infrastructure/application technical duties

• AWS, network or application troubleshooting

• Deployment of applications (about 1-2 times a month from 5pm – 9pm)

3) Provide project admin support such as

• Compilation of monthly progress report

• Facilitate the compilation of Weekly Log Review/Account Review

• Asset clearance & tracking

• Personnel security clearance administration

• Project team onboarding / offboarding activities

• Documentation updates

• Educational Qualification: Diploma

• Years of IT Experience: 1-2 years

• Work Experience: 1-2 years

• Must Have Skill: Oracle DB, system support, Java,SDLC knowledge

• Prefer Skill: AWS, Outgoing personality, good communication and analytical skill are essential;

• Working Location: Customer site

Work Location: Bukit Merah

POSITION OVERVIEW :

Apps Support Analyst

POSITION GENERAL DUTIES AND TASKS :

Roles and Responsibilities:

The candidate will assist senior team members with support the maintenance and update of an existing pharmacy application. Support new enhancement go-live transition Support monitoring of compliance to security measures Solve routine problems that occur within applications Liaising with vendor and users on issues log and status Analyze application usage reports Monitor application performance, application logs Propose recommendations to improve application performance Document the application's technical architecture, issue resolutions and procedure Provide 24/7 primary application maintenance support The candidate is a keen learner, and able to apply structured, analytical thinking for functional and technical issues troubleshooting. The candidate is a strong team player, who communicates his/her ideas and gets along with others easily.

Requirements/Qualifications:

1. Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma or Professional Degree in Industrial and System Engineer/ Computer Science/Information Technology/Pharmacy or equivalent. 2. Fresh Graduates are welcome for this position. 3. Candidates should have strong analytical and soft skills. 4. Proactive self-starter with an analytical and creative mind. 5. Result and customer oriented with multi-tasking capabilities.

Roles and Responsibilities:

The candidate will assist senior team members with support the maintenance and update of an existing pharmacy application.

• Support new enhancement go-live transition
• Support monitoring of compliance to security measures
• Solve routine problems that occur within applications
• Liaising with vendor and users on issues log and status
• Analyze application usage reports
• Monitor application performance, application logs
• Propose recommendations to improve application performance
• Document the application's technical architecture, issue resolutions and procedure
• Provide 24/7 primary application maintenance support

The candidate is a keen learner, and able to apply structured, analytical thinking for functional and technical issues troubleshooting. The candidate is a strong team player, who communicates his/her ideas and gets along with others easily.

Requirements/Qualifications:

1.   Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma or Professional Degree in Industrial and System Engineer/ Computer Science/Information Technology/Pharmacy or equivalent.

2.   Fresh Graduates are welcome for this position.

3.   Candidates should have strong analytical and soft skills.

4.   Proactive self-starter with an analytical and creative mind.

5.   Result and customer oriented with multi-tasking capabilities

Job Summary:

We are seeking a proactive and detail-oriented Operations Support Analyst to provide day-to-day infrastructure and application support for a data-intensive analytics platform. The role involves ensuring platform stability, resolving production issues, and supporting end users across various business functions.

Key Responsibilities:

• Provide daily operational support for analytics platforms and related infrastructure.
• Monitor system performance, troubleshoot issues, and ensure timely resolution of production incidents.
• Collaborate with development and infrastructure teams to implement fixes and enhancements.
• Support end users with application-related queries and technical issues.
• Maintain documentation for operational procedures, incident resolutions, and system configurations.
• Participate in deployment activities and post-deployment validations.
• Ensure adherence to SLAs and compliance standards.

Requirements:

• 3–5 years of experience in IT operations, application support, or infrastructure support.
• Familiarity with data platforms, cloud environments (e.g., AWS, Azure), and monitoring tools.
• Basic scripting or automation skills (e.g., Python, Shell, PowerShell) is a plus.
• Strong problem-solving and communication skills.
• Ability to work in a fast-paced, data-driven environment.

Application Support Analyst

About the Role

We are seeking a versatile Application Support Analyst (Java/Cobol/SQL) to join our team. This role bridges business analysis and technical support, ensuring that enterprise applications run smoothly while continuously improving system functionality. You will play a key part in translating business needs into technical solutions, supporting post-implementation operations, and enhancing system performance through analysis, troubleshooting, and collaboration with both technical and business stakeholders. This is an excellent opportunity for someone who thrives in a hybrid functional–technical role and is eager to contribute to impactful enterprise projects.

Key Responsibilities Functional Support

• Engage with business users to understand requirements and translate them into technical specifications.
• Analyze, design, and deliver enhancements to existing functionalities and new features.
• Perform data mining and validation testing to ensure system enhancements meet business needs.
• Collaborate with project leads, developers, and end-users to improve processes and application usability.

Technical Support

• Provide post-implementation support for Java and Cobol-based applications, addressing incidents and technical issues in a timely manner.
• Write, refine, and optimize SQL queries for reporting, data analysis, and troubleshooting.
• Support system performance improvements and assist client project leads with technical challenges.

Problem Solving

• Investigate and resolve production issues related to Java/Cobol applications and SQL databases.
• Conduct root-cause analysis, recommend corrective actions, and implement fixes or workarounds.
• Continuously identify areas for improvement to enhance operational efficiency.

Collaboration & Teamwork

• Act as a liaison between technical teams and business stakeholders, ensuring seamless communication.
• Support change requests, system enhancements, and process automation initiatives.
• Contribute to knowledge sharing, documentation, and cross-team collaboration.

Skills and Requirements

• Strong knowledge of Java and Cobol Mainframe programming.
• Proficiency in SQL databases and query writing.
• Demonstrated ability to conduct business analysis and translate needs into technical solutions.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent verbal and written communication skills to engage both technical and non-technical audiences.
• Collaborative, team-oriented mindset with eagerness to learn and grow.

Optional (Good-to-Have) Skills

• Familiarity with Enterprise Java frameworks (Spring, Hibernate, JPA).
• Experience in front-end UI development (React, TypeScript).
• Proficiency in Microsoft Excel VBA and Excel Macros.

Qualifications

• Bachelor's degree in Computer Science, IT, or a related field.
• 3–4 years of experience in Java, Cobol, and SQL development/support.
• 3+ years' experience in Implementation (SDLC) and Change Request management.
• 2+ years' experience in Operational/BAU support.
• Prior experience in technical support or application support roles is an advantage.

How to Apply: Interested applicants, please click on the "Apply Now" to submit your updated resume.

Please note: Due to the anticipated high volume of applications, only shortlisted candidates will be contacted. All information provided will be treated with strict confidentiality and used solely for recruitment purposes.

Lee Zhi Yang, Evan

Consultant – IT & Digital

EA Personnel No: R

Peoplebank Singapore Pte Ltd | EA Licence No: 08C5248

Job Summary:

We are seeking a proactive and detail-oriented Operations Support Analyst to provide day-to-day infrastructure and application support for a data-intensive analytics platform. The role involves ensuring platform stability, resolving production issues, and supporting end users across various business functions.

Key Responsibilities:

• Provide daily operational support for analytics platforms and related infrastructure.
• Monitor system performance, troubleshoot issues, and ensure timely resolution of production incidents.
• Collaborate with development and infrastructure teams to implement fixes and enhancements.
• Support end users with application-related queries and technical issues.
• Maintain documentation for operational procedures, incident resolutions, and system configurations.
• Participate in deployment activities and post-deployment validations.
• Ensure adherence to SLAs and compliance standards.

Requirements:

• 3–5 years of experience in IT operations, application support, or infrastructure support.
• Familiarity with data platforms, cloud environments (e.g., AWS, Azure), and monitoring tools.
• Basic scripting or automation skills (e.g., Python, Shell, PowerShell) is a plus.
• Strong problem-solving and communication skills.
• Ability to work in a fast-paced, data-driven environment.

Job Type: Contract

Contract length: 12 months

Experience:

• Operations Support: 3 years (Required)
• infrastructure support: 1 year (Required)
• IT operations,: 1 year (Required)
• cloud environments: 1 year (Required)