414 Support Analyst jobs in Singapore

In a nutshell

This gig is all about ensuring, monitoring the smooth operation and continually improving all the organization’s applications and software systems. It will involves collaborating with various departments, troubleshooting technical issues, and maintaining a high level of customer satisfaction. This is a crucial role in enhancing the overall efficiency and effectiveness of the IT services.

A day in the life

• Provide first-level technical support for end-users experiencing application-related issues, including troubleshooting, problem identification, resolution, and escalation as necessary.

• Collaborate with cross-functional teams, including developers, system administrators, and business stakeholders, to diagnose and resolve complex technical problems in a timely manner.

• Understand how our membership management system works.

• Monitor the performance and availability of applications, promptly identifying and addressing potential issues to ensure uninterrupted service.

• Manage and prioritize support requests through a ticketing system, ensuring accurate documentation and timely resolution.

• Develop and maintain a thorough understanding of the organization's applications, configurations, and processes to effectively address user inquiries and provide accurate solutions.

• Coordinate with external vendors and third-party support teams to resolve issues and ensure optimal functioning of third-party applications.

• Assist in the implementation of application updates, patches, and enhancements, ensuring minimal disruption to users while maximizing system performance.

• Contribute to the creation and maintenance of support documentation, user guides, and knowledge base articles to empower users and streamline support processes.

• Collaborate with the IT team to identify opportunities for process improvement, automation, and efficiency gains in application support and management.

• Participate in on-call rotations to provide after-hours support when necessary.

To land this gig… and your ongoing mindset

• Bachelor’s degree in computer science, Information Technology, or related field, or equivalent work experience.

• Proven experience (1-3 years) working in application support or a related technical role.

• Strong knowledge of software applications, web applications (.net), operating systems, and database systems.

• Microsoft SQL Server experience is Mandatory.

• Proficiency in troubleshooting technical issues, analysing logs, and diagnosing problems effectively.

• Excellent communication skills, both verbal and written, with the ability to convey technical information to non-technical users.

• Experience with ticketing systems like Freshdesk, Service Now, BMC required and IT service management practices.

• Ability to work collaboratively in cross-functional teams and independently as needed.

• Strong analytical and problem-solving skills, with a keen attention to detail.

• Adaptability and willingness to learn about new technologies and applications.

• IT certifications (e.g., ITIL, CompTIA A+, Microsoft Certified: Azure Fundamentals) are a plus.

• Familiarity with scripting languages or automation tools is a plus.

What success looks like

• Be Yourself – be who you really are

• Go Together – work together as one team

• Work Hard – jump in and get your hands dirty

• Dream Big – reach for the sky

And the additional key result areas for you…

• Brand Standard – be the ambassador to VA DNA

• Employee Experience – connect and collaborate with stakeholders… in a way that maximises employee engagement

• Member Experience – champion the member experience to maximise love levels

• Financial Performance – surpass profit expectations, boost memberships and control consumables

What we offer you

• One of the world’s most recognised and exciting brands

• A culture that’s all about making exercise irresistible

• Performance incentive and a place on the management team

• A free membership for you (and your buddy) to workout at our clubs

• Discounted personal training

• Special deals with our retail and service partners

• Work/life balance with flexible options

• Paid parental leave to spend time with your new little human

• Regular personal and professional development

• Confidential 24-hour support via our employee assistance program

• Fun. It’s part of our success. We prefer smiles to graphs. We like to be human rather than corporate.

Qualifications and Profile

• Relevant experience in application support (e.g., around 4 years or equivalent proficiency), preferably with exposure to the banking industry.

Skills

• Solution-oriented business focused with a mindset to constantly improve production quality and stability.
• Have basic technical skills e.g. SQL, Unix, Microservices, CI/CD tolls etc.
• Excellent analytical skills.
• Ability to multitask and manage stress while maintaining empathy for end users.
• Exposure to Monitoring tools & Automation.
• Good communicator and have managed Operations & Business.
• Problem-Solving mindset with orientation towards Continuous Improvement.
• Functional knowledge of similar kinds.

Next Step

• Prepare your updated resume and expected package.
• Simply click on 'Apply here' or email to drop your resume
• All shortlisted candidates will be contacted.

Tamanna Bilandi

EA Licence No. 91C2918

Personnel Registration No. R2096241

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Position Summary

The Consultant role focuses on implementing AppDynamics solutions to meet customer business needs. Working closely with the AppDynamics technical team, Project Managers, and customer teams, the Consultant executes technical components of the engagement under the guidance of senior team members. The role involves deploying and configuring enterprise software, troubleshooting issues, and ensuring successful customer adoption of AppDynamics products.

Key Responsibilities

• Execute technical implementation tasks based on the solution architecture.

• Collaborate with AppDynamics technical leads, Project Managers, and customer stakeholders to ensure timely delivery of solutions.

• Deploy, configure, and troubleshoot AppDynamics products within customer environments.

• Work with a variety of platforms, application stacks, and operating systems (Linux/Windows).Skilled in basic shell scripting.

• Provide technical guidance to customers on using AppDynamics effectively.

• Document implementation processes and provide knowledge transfer to customer teams.

• Report any product-related issues to R&D or Customer Support as required.

Critical Experiences (What Do You Need?)

• Fluent in English with strong communication skills.

• 3+ years of technical IT experience, including:

o Java or .NET language familiarity.

o Deploying and configuring enterprise software.

o IT Operations and Application Support.

• Experience/Understanding of application frameworks like J2EE, LAMP, or Microsoft .NET

• Familiarity with APM tools like AppDynamics, RiverBed, New Relic, CA APM, DynaTrace, Splunk, or DataDog is a plus.

• Basic understanding of infrastructure layers, such as OS, disk, network, and storage and cloud systems.

• Ability to quickly learn new application frameworks in customer environments.

• Application monitoring background and debugging knowledge.

• Consulting or Professional Services experience ·

• Communicate with the customers/stakeholders to gather requirements and propose relevant technical solutions.

Background

• Bachelor’s degree in computer science or a related field, or equivalent work experience.

• Passion for technology and learning.

• Programming knowledge is an advantage.

Success Behaviors (What Does Success Look Like?)

• Strong written and verbal communication skills.

• Effective in collaborating with internal teams and customers.

• Quick learner who can adapt to new technical areas.

• Delivers technical solutions on time while addressing customer concerns.

• Represents AppDynamics confidently and professionally.

Certifications (Good to have)

• Seniority level Associate

• Employment type Contract

• Job function Information Technology
• Industries IT Services and IT Consulting

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Johor Baharu, Johore, Malaysia 16 hours ago

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Are you a problem solver? Join us in our award-winning application support team and work directly with our clients and back-end engineers to troubleshoot and resolve issues with complex trading strategies.

Responsibilities:

• Promptly responding to client support requests and inquiries.
• Actively monitoring and addressing alerts for our critical systems and infrastructure, resolving issues whenever possible and escalating to other teams if necessary.
• Supporting customers and resolving issues related to order entry, risk management, and exchange connectivity.
• Analyzing complex order and trade histories.
• Coordinating with new customers for the deployment and configuration of the company’s products.
• Managing the distribution and installation of software enhancements and upgrades.
• Collaborating with various exchanges and our software engineers to test and confirm new software releases.
• Working with our infrastructure team to test and complete various server and network upgrade projects.
• Coordinating with the overseas offices to provide seamless 24-hour customer support.

Requirements:

• Minimum degree in Computer Science, Engineering, or a related technical field.
• Experienced with Linux OS , Linux-based server applications , and command line tools like grep, sed, and awk .
• Strong analytical skills for complex log file analysis to identify and solve issues.
• Willing to take responsibility, make timely decisions, and escalate issues when needed.
• Thrive in high-pressure, client-facing front-office environments.
• Enjoy working with and exploring new low-latency and algorithmic trading technologies, and communicate effectively with technical and non-technical audiences.
• Experience with applications connected to major global derivatives exchanges (e.g., CME, EUREX, SGX, OSE) and familiar with protocols such as OmNet, ITCH/OUCH, and FIX .
• Skilled in basic network troubleshooting using tools like telnet, tcpdump, or ncat .
• Knowledgeable in relational databases and SQL , with experience in bash or perl scripting, and exposure to public cloud providers like AWS is a plus.

Interested candidates are invited to send in your Resume in MS Word Format* stating your past work experience, reasons for each leave, past and expected remuneration.

We regret to inform that only shortlisted candidates will be notified.

By submitting an application to us, you will be deemed to have agreed for us to collect, use, and disclose your personal data which you have submitted to your prospective employers, for the purpose of job search, and/or other services which you have consented us to perform on your behalf.

EA License Number: 19C9782 (Cultivar Asia Pte Ltd)
Personnel Number: R1326341 (Ng Zhenyu)

Perl, BASIC, Connectivity, Bash, ROOT, Customer Support, Trading, Analytical Skills, Architecture, Risk Management, Infrastructure, Linux, Databases, Troubleshooting, Computer Science, Windows, Software, SQL, Engineering, Communication, Science, Management.

Career Opportunities with NEP Singapore, India & MENA

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Job Summary : This role will be responsible for the maintenance and continued development of the Company’s main software platforms, report writing (SQL) and for leading continuous improvement initiatives across the business in relation to this software.

Key Responsibilities:

• Ensure the consistent delivery of application support, troubleshooting, and issue resolution in a timely manner.
• Follow established incident, problem, and change management processes, conducting root cause analyses and implementing preventative measures.
• Define and maintain user roles and permissions, conducting periodic access reviews to uphold security and compliance.
• Build and maintain strong working relationship with Application vendors & users.
• On-going maintenance and security of applications.
• Ensure proactive monitoring and optimization of application performance, with regular health checks and recommendations for stability improvements.
• Develop training documentation and conduct training as required.
• Manage all software related projects.
• Oversee upgrades including testing of upgrades before releasing to live environments.
• Analyse, map, and understand complex business workflows across departments to identify bottlenecks and opportunities for automation and integration and design, develop, and implement the automation solutions.
• Support integration of different business applications, databases, and systems to enable seamless data transfer, synchronization, and automation across platforms.
• Create and maintain documentation for integration processes, workflows, and automation solutions for ease of knowledge sharing and training and train users on automated workflows to ensure smooth transitions and efficient adoption.
• Report writing and amending using SQL and Excel.

Required Skills and Qualifications:

• Minimum 3 years of Business Analysis experience and a proven track record in system-related projects and workflow automation.
• Experience in translating business needs into concise requirements documents (requirement gathering), documenting processes and configurations, process improvement analysis and mapping skills
• Experience with Microsoft based Applications and operating systems including MS SQL
• Knowledge of project management and methodologies and experience in stakeholder management and ability to clearly articulate technical information to people at all levels.
• Understanding of APIs, web services (REST/SOAP), and data exchange formats (XML, JSON) for integration purposes would be a plus.
• Knowledge of automation and integration tools such as Microsoft Power Automate, Zapier, MuleSoft, Boomi, or similar platforms would be a plus.

Who we are

Crédit Agricole Corporate and Investment Banking (Crédit Agricole CIB) is the corporate and investment banking arm of Crédit Agricole Group, the world’s 10th largest bank by total assets.

Our Singapore center (“ISAP” or “Information Systems Asia Pacific”) is the 2nd largest IT setup (after Paris Head Office) for Crédit Agricole CIB's worldwide business. We work daily with international branches located in 30 markets by:

• Envisioning and preparing the Bank’s future information systems
• Partnering and supporting core banking flagship projects and transverse areas in large-scale development initiatives
• Providing premium in-house banking applications

This unique positioning empowers us to give our core banking business a sustainable competitive advantage in the market.

We seek innovative and agile individuals sharing our mindset to support ambitious technological challenges.

Position

As Application Support Analyst , it’s a Level 1 & 2 role for Global Support. You will be involved in incident communication, problem follow-up, and transversal coordination of key initiatives to support both the Asian and European regions.

This position is part of a support team for Cash & Corporate Banking applications, deployed across ASIA & EMEA in multiple entities, focusing on:

• Payments, domestic and cross-border
• Financing
• General Ledger
• Accounting
• Financial reporting for local regulators or Head Office
• Trade Finance
• Loan Management
• Channels

The solutions are built and supported in Paris and Singapore.

Scope of Work

- Manages user requests & incidents promptly

• Prioritizes requests based on urgency, criticality, and context. Investigates incidents, follows up, communicates, and seeks resolution, including workaround identification when third-party/vendor involvement exists.
• Maintains effective communication with users, senior management, and other IT stakeholders during incident management, whether major or minor.

- Performs daily support tasks

• Conducts sanity checks (morning, evening) and on-call duties
• Contributes to change requests, urgent data modifications, and INTPROD executions
• Escalates issues as necessary, remaining the main contact point for users

- Ensures sustainable resolutions and knowledge management

• Identifies root causes and defines remediation actions during incidents (Problem Management)
• Contributes to major incident reports and post-mortems as needed
• For recurrent requests/incidents, advocates for feature development, bug fixes, or automation
• Keeps support documentation current

- Acts as the primary communication channel for IT operations

• Supports major events (BCP, disaster recovery, production interventions) by coordinating with other support engineers, users, and stakeholders.
• May participate in testing or business analysis tasks if part of the team.

- Incident communication

- Problem follow-up

- Transversal coordination of key initiatives

Required Skills

• Solution-oriented, business-focused with a mindset to improve production quality and stability
• Basic technical skills such as SQL, Unix, microservices, CI/CD tools
• Excellent analytical skills
• Ability to multitask, manage stress, and empathize with end-users
• Exposure to monitoring tools and automation
• Good communication skills and experience managing operations and business
• Problem-solving mindset with continuous improvement focus
• Functional knowledge of similar systems and processes
• Rich banking experience handling business and operational activities

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We are looking for a proactive and dynamic professional to join our Application L2 support team to provide maintenance and support for a mission critical system.

Training & mentorship will be provided on SOPs, ITSM and usage of Monitoring & Investigation tools.

Roles and Responsibilities:

• Provides day-to-day application support for reported production issues and resolve within the stipulated Service Level Agreement (SLA) as per classified severity; not limiting to the following:
• Knowing and understanding the issue,
• Investigate and perform analysis to determine root cause(s),
• Provide corrective and preventive solution,
• If required, escalate case to L3 or technical support for further investigations,
• Ensure successful and timely completion of application batch jobs,
• Propose improvements to address recurring issues and
• Support implementation of changes in accordance with the standard operation procedures to ensure smooth rollouts / deployments,
• Identify opportunities for automation to minimize manual task and
• Provides 24 X 7 rotating 12 hours shift support

Requirements:

• Strong problem investigation and solving skills,
• Has an analytical mindset and able to understand business and functional concepts,
• Proactive and self-driven and able to work under pressure with a high sense of urgency,
• Basic knowledge of Java programming and has some hands-on coding experience,
• Possess SQL knowledge and able to construct basic SQL queries,
• Able to understand and grasp concepts of users’ interfaces, client-server environment, web technology, operating systems (Unix & Windows), database and middleware,
• Ability to work effectively both independently & within a team,
• Good communication skills for interaction with both internal and external stakeholders of all levels (Internal teams, clients, external / other 3rd party vendors and management),
• Experience with writing scripts for automation will be an advantage and
• Experience working with IT ticketing systems will be an advantage.

Qualifications:

• Minimum Diploma in IT related discipline
• 1 year or more working experience in IT industry

Alvin Lau

EA Licence No.: 11C5502

EA: Registration Number: R1874110

• Seniority level Associate

• Employment type Full-time

• Job function Other
• Industries Staffing and Recruiting, Information Services, and IT Services and IT Consulting

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Johor Baharu, Johore, Malaysia 3 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Our NEP Values guide and shape how we operate, reflecting what inspires us and who we are as a company today—and who we aspire to be. We rely on every member of our team to live these Values so that, together, we can bring our clients' content, productions, tours, and events to life.

Discover how each of our employees worldwide contributes to our success by exploring the categories below. Visit our current openings to see the positions we are hiring for across our businesses and around the globe. We’re looking for talented individuals passionate about bringing creative visions and great content to life. If you’re one of them, we encourage you to apply to NEP today.

NEP is the industry leader worldwide, with regional operations in 25 countries and over 100 locations. Working for NEP offers a unique window into broadcast, live events, and virtual productions happening across the globe, with exciting opportunities and room to grow.

We support some of the most-watched, most-anticipated events globally, including:

• Super Bowl, World Cup, Olympic Games
• The Voice, Eurovision Song Contest, American Idol

Our unmatched history, knowledge, reliability, and expertise enable us to deliver exceptional outcomes. When we commit, we deliver. Our clients depend on our professionalism and skills to create memorable moments that audiences will remember and the world will talk about.

Decency, integrity, honesty, inclusivity, diversity, and humility are non-negotiables in our organization and in an industry that requires exceptional teamwork. As a global leader, we are committed to developing sustainable solutions because we have a responsibility to care for our people and our planet.

We have curious minds and a thirst for discovery. We share our learnings to grow as individuals and to deliver our best. We leverage our collective knowledge to deliver creative solutions and solve problems under pressure. When action is needed, everyone pitches in. We never say, “It’s not possible.”

We achieve more when we share resources and collaborate across disciplines, borders, and brands within NEP, and in our work with clients and vendors. We look out for each other and respect individual expertise. We depend on each other to get the job done.

Explore the various roles on our team and find the perfect fit for your career.

We bring passionate people together to make amazing things happen. We strive to be industry leaders, dedicated to our clients’ success, by creating a great place to work. We foster an environment that inspires learning and growth, and when you learn from an NEP employee, you learn from the best.

Discover exciting careers at NEP Group, where we cultivate innovation, nurture talent, and elevate broadcasting experiences around the globe.

Career Opportunities with NEP Group Inc.

A great place to work.

Current job opportunities are posted here as they become available.

Job Summary : This role will be responsible for the maintenance and continued development of the Company’s main software platforms, report writing (SQL) and for leading continuous improvement initiatives across the business in relation to this software.

Key Responsibilities:

• Ensure the consistent delivery of application support, troubleshooting, and issue resolution in a timely manner.
• Follow established incident, problem, and change management processes, conducting root cause analyses and implementing preventative measures.
• Define and maintain user roles and permissions, conducting periodic access reviews to uphold security and compliance.
• Build and maintain strong working relationship with Application vendors & users.
• On-going maintenance and security of applications.
• Ensure proactive monitoring and optimization of application performance, with regular health checks and recommendations for stability improvements.
• Develop training documentation and conduct training as required.
• Manage all software related projects.
• Oversee upgrades including testing of upgrades before releasing to live environments.
• Analyse, map, and understand complex business workflows across departments to identify bottlenecks and opportunities for automation and integration and design, develop, and implement the automation solutions.
• Support integration of different business applications, databases, and systems to enable seamless data transfer, synchronization, and automation across platforms.
• Create and maintain documentation for integration processes, workflows, and automation solutions for ease of knowledge sharing and training and train users on automated workflows to ensure smooth transitions and efficient adoption.
• Report writing and amending using SQL and Excel.

Required Skills and Qualifications:

• Minimum 3 years of Business Analysis experience and a proven track record in system-related projects and workflow automation.
• Experience in translating business needs into concise requirements documents (requirement gathering), documenting processes and configurations, process improvement analysis and mapping skills
• Experience with Microsoft based Applications and operating systems including MS SQL
• Knowledge of project management and methodologies and experience in stakeholder management and ability to clearly articulate technical information to people at all levels.
• Understanding of APIs, web services (REST/SOAP), and data exchange formats (XML, JSON) for integration purposes would be a plus.
• Knowledge of automation and integration tools such as Microsoft Power Automate, Zapier, MuleSoft, Boomi, or similar platforms would be a plus.