144 Help Desk jobs in Singapore

Job Description

• Liaise with the departments’ managers on machines, customers and staffs issues.
• Provide after sales support with customers and internal departments.
• Arrange and organize works to sub-contractors
• Assists in recruitment of new servicemen, training and development
• Mobilize pool of servicemen for optimum utilization.
• Arrange for the opening of work order to execute jobs request.
• Assist in trouble-shooting problems as and when required.
• Close work orders and invoice to customer as soon as possible.
• Control and monitor work progress.
• Raise local purpose order to cover outside work transactions.
• Provide technical support for all the products line.
• Human resources administration in relation to issues of annual leaves, medical leaves, safety discipline and grievance handling.
• Ensure the governing ISO procedures are observed and adhere to.
• Supervise and guide staff on warranty SIM REPORTS.

Job Requirement

• Diploma in Marine/Mechanical/Electrical/Electronic Engineering.
• At least 2 years of supervisory experience in Workshop and Field repairs.
• Demonstrate technical trouble-shooting of engine problems, repairs, inspection reports and quotations.
• Diagnose problems, reports and give recommendation for repair.
• Assist in trouble-shooting technical problems and failure analysis.

We are seeking a diligent Customer Service Engineer to be accountable for developing customer solution and technical configuration with Sales team to sell our power products (e.g., power systems, battery storage) and microgrid solutions. This candidate will be responsible to see through implementation and maintenance to provide end-to-end solution for our customers.

The candidate will be responsible for delivering solution presentations, coordinating the developing customer technical solutions/configurations and managing the bid/tender process, together with the sales team in order to bring opportunities to a successful conclusion. In addition, this candidate will be responsible for maintaining high levels of customer satisfaction till product’s end of life

The candidate should be a self-starter with excellent written and verbal communication skills including the ability to effectively present to both technical and executive audiences.

Key Responsibilities:

Solution Development

·Develop solutions and configurations, tailored to customer requirements in order to deliver a complete solution.

oUnderstand the customer's requirements and constraints and support the Sales team with solution design.

oDefine with the customer the best implementation of the system platform, explain, and demonstrate the technical advantages of the architecture.

·Support sales team in customer meetings and presentations.

·Managing bid/tender process together with Sales team, in terms of solutioning and pricing configuration.

·Responsible for technical proposals, systems and risk management for submissions

·Maintain Cost Worksheet, Pricing and Request for Quotation repository where applicable.

·Serve as a technical advisor on power products (e.g, backup power systems, batteries) and microgrid solutions, including their design, integration, and applications.

·Collaborate with internal teams to deliver partner training, marketing collateral, and sales enablement tools.

Relationship Management:

·Establish and nurture long-term relationships with key stakeholders at national resellers, distributors, and system integrators.

·Conduct regular business reviews with partners to review on design

·Help to provide maintenance of the product

·Manage the maintenance record and documentation

·Provide training to partners on maintenance and troubleshooting so that they can provide level 1 troubleshooting

·Provide user training to clients so that you can use the product safely

Qualifications:

·Bachelor’s degree in Electrical Engineering, or a related field.

·5+ years of experience in solutioning, with relevant knowledge in power products (e.g., backup power systems, battery storage)

· Prefer to speak Mandarin & English

·Must be able to multi-task and able to handle all stakeholders’ needs

·Ability to prioritize and accomplish tasks in a start-up environment

·Motivated self-starter, ability to work independently and successfully with small team

·Able to travel across ASEAN and/or Asia Pacific if needed

·Strong negotiation, communication, and strategic planning skills

·Prefer to have technical certification such as PMP

Why Join Us?

·Competitive salary, performance bonuses (cash and/or equity), and comprehensive benefits.

·Opportunity to shape the future of energy distribution in a growing company.

·Collaborative culture focused on innovation and sustainability

• Seniority level Mid-Senior level

• Employment type Full-time

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Description

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
• Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
• Possesse strong time management skills and motivated to exceed expectations.
• Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX? Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit for more info.

Job Segment: BPO, Quality Manager, Advertising, Operations, Customer Service, Quality, Marketing

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Industry

Other

Category

Management & Operations

Sub Category

Customer Service

Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our Singapore team as Senior Customer Service Engineer to be involved in delivering and managing healthcare projects. Your tasks and responsibilities: You are well verse in CT/MI medical product line. You will build and strengthen Service Team competency in technical knowledge. You will foster development of relationship with customers to excel in Customer satisfaction. You will perform installation, startup, maintenance, repairs, updates of all products within his/her area of expertise and assisting with other products under supervision. To find out more about the specific business, have a look at Your qualifications and experience: Diploma in a technical discipline such as Electronic, Electrical, Mechatronic, Biomedical Engineering Knowledge of Operating Systems, Process Control engineering, Networks basic. Experience within Healthcare Services & Product knowledge (preferred) Your attributes and skills: You have good technical troubleshooting & problem-solving skills. You possess good communication skills. You will be required to work in a dynamic environment and adapt to changes when needed. Capability to manage high stress situations. You are highly motivated, enthusiastic, drive for continuous improvement and can-do attitude. You should be prepared to work in a hospital or laboratory environment. You can work independently. Our global team: We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways. Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at As an equal opportunity employer, we welcome applications from individuals with disabilities. We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Click here to get started. To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes. Organization: Siemens Healthineers Company: Siemens Healthcare Pte Ltd Experience Level: Experienced Professional Full / Part time: Full-time

The principal divisions of the corporation are Industry, Energy, Healthcare, and Infrastructure & Cities, which represent the main activities of the corporation.

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at or 407-000-000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: . NYC applicants may request an alternative process or accommodation at or 407-000-000.

Description

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

CEVA Logistics, a world leader in third-party logistics, provides global supply chain solutions to connect people, products and providers all around the world. Headquartered in Marseille, France, CEVA Logistics offers a broad range of end-to-end, customized solutions in contract logistics and air, ocean, ground and finished vehicle transport in 170 countries worldwide thanks to its approximately 110,000 employees at approximately 1,500 facilities. With a pro forma 2023 revenue of US$20.2 billion, CEVA Logistics is part of the CMA CGM Group, a global player in sea, land, air and logistics solutions.

YOUR ROLE

The incumbent will be part of a larger team within the IFF department in providing seamless and customer-focused solutions to support the achievement of business objectives.

WHAT ARE YOU GOING TO DO?

Handle customer’s enquiries promptly

Ensure compliance with customers’ Standard Operating Procedures

Liaise with overseas agents on various requirements and rates

Prepare shipping, LCL, FCL documentation

Co-ordinate with import and export operations to ensure accuracy in documentation and invoicing

Liaise & co-ordinate with carriers / customers / suppliers to ensure smooth delivery of shipments

Sea freight quotation for adhoc COD customers

Arrange for the packing / labelling of Dangerous Goods

Provide quotations upon application

Responsible for closing of files every month

Responsible for DG declaration from time to time

WHAT ARE WE LOOKING FOR?

Diploma / Degree preferred

Minimum 3 years of experience in freight forwarding (airfreight / seafreight)

Possess excellent communication and interpersonal skills

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement, pension, health, and life assurance. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

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Industry

Other

Category

Management & Operations

Sub Category

Customer Service