41 Help Desk jobs in Singapore

IT Support Specialist

We are looking for a highly skilled IT Support Specialist to join our team. The successful candidate will be responsible for monitoring workspace health, responding to alerts and troubleshooting connectivity issues.

Main Responsibilities:

• Monitor workspace health, pipeline execution status and resource utilization
• Respond to alerts from Monitoring
• Perform basic troubleshooting on connectivity issues (e.g., workspace access, linked services, network issue)
• Handle access requests and basic enquiries or clarifications
• Update assets inventory, service asset and configuration management, certificate and secret key rotation every month
• Prepare monthly report data, including SLA for incidents/SR tickets info on the tickets, IaaS performance matrix, security reports
• Support SDM on day-to-day activities

Requirements:

• Excellent problem-solving skills and ability to work under pressure
• Strong communication and interpersonal skills
• Ability to learn new technologies quickly

About this role:

This is an exciting opportunity to work in a dynamic and challenging environment with opportunities for growth and development.

About this Role

We are seeking a dedicated and customer-focused professional to provide exceptional service experience for our clients. You will be the primary point of contact, ensuring that client needs are met with professionalism and efficiency.

Key Responsibilities:

• Respond promptly and professionally to client inquiries via phone and email
• Process and monitor incoming orders, ensuring timely follow-up and smooth fulfillment
• Handle order changes, cancellations, returns, and exchanges efficiently
• Address and resolve client complaints with empathy and professionalism
• Provide basic technical support and troubleshoot product/service issues
• Upsell and promote relevant products and services to existing and potential clients
• Manage tenders and contracts (new and existing)
• Achieve performance targets set by Management
• Collaborate with internal teams to resolve service-related issues
• Support other sales-related and administrative tasks as assigned

Requirements:

• Minimum 1 year of experience in customer service or sales support
• Strong communication and interpersonal skills
• Proficient in Microsoft Office; experience with ERP systems for order processing is a plus
• Able to multitask and manage time effectively in a fast-paced environment
• Detail-oriented with strong organizational skills
• Positive attitude and ability to handle challenging situations diplomatically

Benefits:

• Lunch provided
• 2-way shuttle bus services available at Ang Mo Kio & Bedok MRT stations
• Medical Benefits
• Leave benefits according to MOM guidelines

Working Environment:

This role involves working in a dynamic and fast-paced environment. You will be part of a team that values professionalism, efficiency, and client satisfaction.

We are seeking a highly skilled professional to fill the position of Application Support Engineer. As an L1+L2 App Support Engineer, you will play a crucial role in ensuring the smooth operation of applications and providing technical support to end users.

• Provide assistance to users, addressing inquiries, troubleshooting issues, and implementing solutions to restore systems to full functionality.
• Maintain accurate documentation of user interactions, reported problems, solutions applied, and any further actions needed by management or tier 3 support.
• Create user manuals and troubleshooting guides to aid both support teams and users in effectively interacting with the system.
• Collaborate closely with L3 Technical staff and the project manager to set objectives and plan system upgrades and improvements.
• Develop and implement new procedures to boost efficiency, enhance customer satisfaction, and reduce operational costs.

• Bilingual in English and Mandarin to handle Mandarin-speaking clients.
• Strong writing and communication skills.
• Expertise in troubleshooting and problem-solving with experience in identifying and resolving complex technical issues.
• Familiarity with ticketing systems (e.g., JIRA, ServiceNow) and version control tools (e.g., Git) is advantageous.
• Prior experience in supporting web applications is essential.
• Prior experience in FinTech projects would be beneficial.

This role is crucial in ensuring the seamless operation of our IT infrastructure. Key responsibilities include providing hands-on desktop troubleshooting support to end-users for hardware, software, and network related issues.

• Desktop Troubleshooting: Provide timely and effective support to resolve end-user issues with hardware, software, and audio-visual equipment.
• Account Management: Resolve issues relating to end-user accounts, network access, and folder permissions.
• IT Asset Deployment: Deploy and recover IT assets for onboarding and off-boarding of staff.
• Inventory Management: Conduct asset verification and audit, maintain accurate records of hardware, software, and license inventory.
• Change Management: Perform approved change requests for software installation and hardware configuration changes.
• Documentation: Assist the IT team in maintaining documentation and troubleshooting guides.

Qualifications & Field of Study:

• A minimum of Higher Nitec or Diploma certification in Computer/Electronic Engineering or equivalent discipline is required.
• Relevant IT certifications (Microsoft, AWS, Cisco/Fortinet) are highly desirable.

Work Experiences & Skillsets:

• Proven intermediate level hands-on desktop troubleshooting proficiency with Windows and Linux software, hardware, Microsoft Office 365, networking, and audio-visual equipment is expected.
• Experience with scripting and automation tools such as Python, PowerShell, and Bash is an added advantage.
• Good understanding of aforementioned technologies is necessary.
• Strong interpersonal and communication skills are required.
• Excellent command of written and spoken language is a must.

Character Traits:

• Solid organizational skills and attention to detail while juggling demands from stakeholders are essential.
• Pro-active team player that is resourceful, self-driven with a high degree of professional integrity is expected.
• Self-starter with an independent, resourceful, and positive attitude is necessary.
• Takes initiative and ownership of problems to ensure satisfactory resolutions.
• Ability to navigate unfamiliar technical challenges and situations.
• Ability to work with minimal supervision.
• Ability to perform under pressure.
• Eager to learn and improve.
• Moving of heavy computing equipment may be required.

**Job Description:**

A Desktop Support role involves providing technical assistance to users, ensuring smooth operation of computer systems and software applications. Key Responsibilities include:

1. Troubleshooting hardware and software issues
2. Configuring and maintaining desktop computers
3. Resolving user complaints in a professional and timely manner
4. Maintaining accurate records of incidents and resolutions

The ideal candidate will possess strong problem-solving skills, excellent communication skills, and the ability to work in a fast-paced environment. Relevant qualifications include:

• Degree in Computer Science or related field
• Certification in Desktop Support or IT

**Benefits:**

This role offers competitive compensation, opportunities for career growth and professional development, and a dynamic work environment.

**Others:**

The successful candidate will be required to undergo training and must have a good understanding of computer systems and software applications.

In this role, you will be the main point of contact for customers, providing them with exceptional service and support.

• You will deal directly with customers through various channels, including phone, email, and face-to-face interactions.
• Obtain and evaluate all relevant information to effectively handle customer inquiries and provide solutions.
• Perform customer verification processes to ensure accurate identification.
• Set up new customer accounts and maintain accurate records of customer interactions and transactions.
• Assist with administrative tasks, such as data entry and report generation.
• Communicate and coordinate with internal departments to ensure seamless customer service.
• Provide feedback on the efficiency of the customer service process to drive improvement.

• Minimum 2 years of relevant working experience in a customer-facing role.
• Minimum Diploma qualification or higher.
• Positive working attitude and excellent communication skills.
• Strong knowledge of customer service principles and practices.
• Proficient in both English and Mandarin (spoken and written).
• Basic IT skills required for administrative tasks.
• Able to work flexible hours, including weekends and public holidays.

This role offers a unique opportunity to work in a dynamic environment and contribute to the success of our organization.

We are an equal opportunities employer and welcome applications from diverse candidates.

Job Overview:

We are seeking a Help Desk Specialist to join our team. As a Help Desk Specialist, you will be responsible for providing technical support and assistance to end-users.

• Receive, prioritize, document, and actively resolve end-user help requests
• Escalate incidents when necessary to maintain customer satisfaction and SLA expectations
• Perform imaging and re-imaging of devices
• Conduct asset inventories and perform technical escalation to 3rd party vendors or resolver groups
• Update incident records and create work instructions as needed
• Document standards and procedures

• Minimum 1 year experience in Microsoft Windows 10 and Microsoft Office 365
• Excellent communication and problem-solving skills

This role offers the opportunity to work with a dynamic team and gain valuable experience in technical support.

• A collaborative and supportive work environment
• Ongoing training and development opportunities

About the Role

• Provide technical assistance to end-users with hardware, software, and network issues.
• Troubleshoot and diagnose desktop, laptop, printer, and peripheral device problems.
• Offer expert guidance for operating systems, applications, and other software tools.

Key Roles & Responsibilities Include:

• Manage customer interactions to ensure timely and efficient processes.
• Assist with order fulfillment in the warehouse, including picking and packing customer orders.
• Process orders, perform inventory checks, and schedule deliveries to meet customer needs.
• Respond to customer inquiries and resolve issues in a professional manner.
• Coordinate billing tasks, including invoicing and data entry.
• Work closely with suppliers and delivery partners to ensure product flow is timely and efficient.
• Monitor and address stock discrepancies, delays, or damages.
• Process customer transactions, returns, and exchanges.
• Collaborate with the operations team to promptly resolve customer concerns.
• Ensure timely completion of deliveries by working effectively with the delivery team.

• NITEC qualification in relevant fields or equivalent
• Prior experience in customer service or warehouse operations is preferred

• Opportunity to work in a dynamic and fast-paced environment
• Chance to develop skills in customer service, logistics, and teamwork