3,794 Help Desk jobs in Singapore

Job Summary

Yuka is seeking a dedicated IT Helpdesk to join our dynamic team in Singapore. Here, you will play a crucial role in providing high-quality first level IT support to the customers and fostering a culture of collaboration, transparency, and accountability.

We are offering a 2-year renewable contract based on satisfactory performance and strong performers may be converted to Permanent staff.

Job Responsibilities

• User Support & Incident Handling

• Provide first-level IT support via phone, email, and chat.

• Log, categorize, and prioritize incidents and service requests using ServiceNow.
• Perform initial diagnosis and resolve or escalate issues according to ITIL processes.
• Monitor ticket queues and ensure timely resolution in line with SLAs.

• Maintain clear communication with users throughout the support lifecycle.

• Knowledge & Documentation

• Update and maintain internal knowledge base articles.

• Document troubleshooting steps and resolutions for future reference.

• Contribute to continuous improvement of support documentation and workflows.

• IT Provisioning & Access Management

• Install and configure software and basic hardware.

• Set up network access, printers, and shared resources.
• Manage user permissions and license allocations.

• Ensure compliance with internal security and access policies.

• Collaboration & Process Improvement

• Work closely with other IT teams to resolve complex issues.

• Participate in service improvement initiatives and feedback loops.
  Support audits and reporting related to ITIL processes and SLA metrics.

Job Requirements

• Diploma in any relevant field.
• Minimum 1 year of experience as IT Help Desk/IT Support or with working IT knowledge supporting global teams are welcome to apply.
• ITIL Foundation certification is advantageous.
• Can maintain and update knowledge-based articles.
• Ensure compliance with SLAs and ITIL processes (Incident, Request, Problem Management and etc).
• Collaborate with other IT teams to ensure seamless service delivery.
• Proficient in PC operating skills on MS Windows (Outlook, Word, Excel, internal application software and etc) and iPad on iOS.
• Can perform business tasks in English (reading, writing, speaking).
• Can communicate effectively with Chinese-speaking stakeholders in Mandarin is a plus.

Working Conditions

• Location : TUAS SOUTH

• Work Hours : Monday to Friday, 8AM to 5PM

• Environment : Collaborative and inclusive workplace with opportunities for professional development

• Salary : Competitive monthly salary based on experience and qualifications

Interested applicants please submit your application with your expected salary and notice period to be considered for the role.

We regret that only shortlisted candidates will be notified.

Job Description:

User Support & Incident Handling:

• Provide first-level IT support via phone, email, and chat.
• Log, categorize, and prioritize incidents and service requests using ServiceNow.
• Perform initial diagnosis and resolve or escalate issues according to ITIL processes.
• Monitor ticket queues and ensure timely resolution in line with SLAs.
• Maintain clear communication with users throughout the support lifecycle.

Knowledge & Documentation:

• Update and maintain internal knowledge base articles.
• Document troubleshooting steps and resolutions for future reference.
• Contribute to continuous improvement of support documentation and workflows.

IT Provisioning & Access Management:

• Install and configure software and basic hardware.
• Set up network access, printers, and shared resources.
• Manage user permissions and license allocations.
• Ensure compliance with internal security and access policies.

Collaboration & Process Improvement:

• Work closely with other IT teams to resolve complex issues.
• Participate in service improvement initiatives and feedback loops.
• Support audits and reporting related to ITIL processes and SLA metrics.

Requirements:

• Bachelor's degree in any relevant field.
• Minimum 1 year of experience in IT Help Desk or IT Support.
• Maintain and update knowledge base articles.
• Ensure compliance with SLAs and ITIL processes (Incident, Request, Problem Management).
• Collaborate with other IT teams to ensure seamless service delivery
• Proficient in PC operating skills on windows (outlook, word, excel, internal application software and etc) and iPad on iOS.

Preferred Skills and Experience:

• ITIL Foundation certification.
• Experience working on multinational projects or in global teams.

Job Description & Requirements

Responsibilities

Day-to-day installation and maintenance of services, within compliance to the safety regulations

isual checks on network devices, power cable, UTP, fibre for any physical damages and checking for fibre losses

ghting mast maintenance – to facilitate the lowering of lighting mast together with other counterparts

O te power maintenance – checks on cables for loose ends and make sure equipment are powered after any power maintenance.

i ling Works including terminating of low voltage single phase electrical power (ceeforms) cables, fiber optic cable and structure cabling related which closely related to data centre operations across

pervise and escort contractors to facilitate replacement of hardware/ equipment i.e. network switches and servers.

volve in relocation/ redeployment/ movement of hardware/equipment i.e. network switches and servers from premise to premise

Basic network and PC troubleshooting

Job Type: Full-time

Pay: $2, $2,800.00 per month

Key Responsibility

User Support & Incident Handling

• Provide first-level IT support via phone, email, and chatLog, categorize, and prioritize incidents and service requests using ServiceNow
• Support incident handling and user requests, ensuring effective communication with Japanese-speaking clients and stakeholders
• Perform initial diagnosis and resolve or escalate issues according to ITIL processes
• Monitor ticket queues and ensure timely resolution in line with SLAs
• Maintain clear communication with users throughout the support lifecycle

Knowledge & Documentation

• Update and maintain internal knowledge base articles
• Document troubleshooting steps and resolutions for future reference
• Contribute to continuous improvement of support documentation and workflows

IT Provisioning & Access Management

• Install and configure software and basic hardware
• Set up network access, printers, and shared resources
• Manage user permissions and license allocations
• Ensure compliance with internal security and access policies

Collaboration & Process Improvement

• Work closely with other IT teams to resolve complex issues
• Participate in service improvement initiatives and feedback loops
• Support audits and reporting related to ITIL processes and SLA metrics

Key Requirements:

• Minimum 1 year of experience in IT Help Desk or IT Support
• Minimum 1 year of experience working in a financial institution or in a related field.
• Proficiency in Japanese (minimum JLPT N2 or equivalent) is required to effectively communicate with Japanese-speaking clients and stakeholders
• Maintain and update knowledge base articles
• Ensure compliance with SLAs and ITIL processes (Incident, Request, Problem Management)
• Collaborate with other IT teams to ensure seamless service delivery
• Proficient in PC operating skills on windows (outlook, word, excel, internal application software and etc) and iPad on iOS.

Other Skills and Experience:

• ITIL Foundation certification
• Experience working on multinational projects or in global teams
• Professional experience in banking-related operations conducted in Singapore, and demonstrates a solid understanding of regulatory frameworks established by Singapore's financial authorities.

Liu Zhiling EA License No.: 02C3423 Personnel Registration No.: R

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This role involves providing exceptional customer service to clients, resolving their queries and issues in a timely and professional manner.

• Cash Handling: Collect daily cash from service staff, record collections in CSM and ERP systems, print daily collection reports for approval, and submit these reports to the Finance Department.
• Inventory Management: Log spare parts used in daily jobs into the CSM system and update job statuses accordingly.
• Documentation: Scan and upload daily job sheets to the server.
• Communication: Respond to email enquiries, send quotations to schools for service requests, and assist with stock counting during annual stock takes.

• Customer Service Experience: Proven ability to provide top-notch customer service in a fast-paced environment.
• Communication Skills: Excellent written and verbal communication skills, with the ability to effectively interact with customers, colleagues, and management.
• Technical Skills: Proficient in Microsoft Office, including Excel, Word, and other relevant software applications.

We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.

We are a leading provider of services, dedicated to delivering exceptional results and exceeding client expectations.

This role is responsible for providing technical assistance and support to users in a fast-paced IT environment.

• Key responsibilities include system administration, user account management, and troubleshooting hardware, software, and network issues.
• Provide timely and effective resolution of problems, ensuring minimal disruption to business operations.
• Work collaboratively with the Network team to maintain a stable and secure network environment.
• Assist with the installation, configuration, and deployment of computer systems, laptops, printers, and other IT equipment.
• Manage user permissions and access rights in various systems and applications.
• Troubleshoot network connectivity issues and implement security best practices to ensure reliable and secure IT operations.

Besides technical expertise, this role requires excellent problem-solving skills, a customer-focused attitude, and strong communication skills to interact effectively with end-users.

• Technical background in IT, including experience with Microsoft Azure and Microsoft 365.
• Strong knowledge of system administration, network architecture, and security best practices.
• Excellent problem-solving and analytical skills to troubleshoot complex technical issues.
• Ability to work independently and as part of a team to achieve common goals.
• Effective communication and interpersonal skills to interact with end-users and other stakeholders.

We are seeking a highly motivated and customer-focused Help Desk Associate to join our team. As a Help Desk Associate, you will play a vital role in providing exceptional support to our customers by addressing their queries and concerns in a timely and efficient manner.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or in-person
• Provide solutions to customer complaints and issues
• Collaborate with colleagues to resolve complex customer issues
• Stay up-to-date with company policies and procedures

Requirements:

• Diploma or certificate in customer service or related field
• Excellent communication and problem-solving skills
• Able to work in a fast-paced environment
• Ability to lift heavy objects (up to 25 kg)

Benefits:

• Competitive hourly rate
• Ongoing training and development opportunities
• Flexible scheduling options

Additional Information:

• This is a full-time position working rotating shifts, including evenings and weekends
• Applicants must be physically fit and able to stand for long periods of time

We are seeking a skilled and proactive IT professional to manage and support our organization's day-to-day IT infrastructure and systems.

This includes managing service requests, creating shared mailbox accounts, user access management, certificate issuance/renewal requests, and software/application packaging.

Job Opportunity:

This is an exciting opportunity to directly work in a health services sector as a Support Engineer.

Key Responsibilities:

1. Provide technical support for application-related issues and perform daily service health monitoring, server maintenance, and resiliency improvements.
2. Deliver new and improved capabilities in systems monitoring, recovery, and stability aspects of the system.
3. Support and assist in regular server maintenance, system accesses, systems monitoring, backups, patching, and daily health checks.
4. Maintain service operations documentation and guides. Develop supporting documentation for all Service Operation activities.
5. Monitor Service level dashboards, perform daily health monitoring, system capacity review, and allocation of adequate capacity.
6. Defect fixes and resiliency-related improvements.
7. Assist in training new staff as well as customers on the technical side of the system and functionalities.
8. Assist in investigation (L1/L2 support) for user-reported issues.
9. Able to write and comprehend complex SQL and Automation scripts.
10. Able to perform shift work.

Requirements:

1. Diploma/Bachelor's degree in computer science or other highly technical, scientific discipline.
2. 2-4 years of Technical/Application Support experience on multi-technology platforms.
3. ITIL v3/v4 certification and strong service-oriented experience/background preferred.
4. Experience in IT Service Operations preferred.
5. Strong knowledge and understanding of the IT industry environment and business needs.
6. Proven experience supporting Web/Mobile/Client-based applications.

Why Work with Us:

• Opportunity to grow your career in a dynamic and innovative environment.
• Competitive salary and benefits package.
• Professional development opportunities.