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About the Team
You’ll join Deliveroo’s Sales Operations team, working closely with colleagues to plan and coordinate device installations for our partners. While strategy and scheduling are done as a team, day-to-day execution is independent, giving you the freedom to own your routes and deliver results efficiently. Reporting to the Sales Operations Manager, you’ll be part of a high-performing group focused on operational excellence and new partner success.
About the Role
We’re looking for a hands-on, detail-oriented Technical Support Agent to join our Singapore team. You’ll be out in the field every day, ensuring our restaurant partners have their Deliveroo devices installed and ready for action. From setting up tablets to logging first-time merchant logins, you’ll play a key role in making sure our partners can start delivering without a hitch.
This is an entry-level, trainable role — all you need is a positive attitude, a willingness to learn, and the ability to get around Singapore on your own motorbike.
What You’ll Be Doing
Travel across Singapore to perform
on-site installation
of Deliveroo tablets and related hardware
Set up and configure devices for first-time use, including logging in merchants to their accounts
Provide basic operational guidance so merchants can confidently start using the device
Complete and submit proof-of-delivery documentation
Maintain a high level of professionalism as the on-site representative of Deliveroo
What Skills You’ll Need
Motorbike licence and own motorbike
(required)
Comfortable travelling independently to multiple locations each day
Attention to detail when following setup processes and completing forms
Reliable, punctual, and able to work independently
No prior experience needed — we’ll train you on everything you need to know
Why Deliveroo
Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.
We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.
Diversity
We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don’t hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.
A competitive and comprehensive compensation and benefits package
1
Food
Free Deliveroo Plus: free delivery and access to special offers
Daily breakfast and healthy snacks and fruit in the office
2 Work Life
Paternity and maternity support
Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content
3 Compensation
We aim to pay every employee competitively for the role they are performing in their respective location
Depending on role and location, some employees may be eligible for an annual cash bonus, sign-on bonus or relocation support
4 Equity
Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success
5
Group insurance: hospitalisation, surgical, extended major medical, outpatient, specialist, dental
Voluntary dependent insurance
Access to Headspace, a meditation and wellbeing app, and Go Corp ridesharing app
Exclusive corporate membership rates for ClassPass
6 Time away
20 days annual leave, increasing with length of time spent at Deliveroo
One day of paid leave per year to volunteer with a registered charity
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Key Responsibilities

• Provide first-call resolution to users contacting the public hotline by advising on issues and resolving problems efficiently.
• Liaise with other support or product teams as necessary to ensure timely resolution of requests or incidents.
• Document, track, escalate, and follow up on all incidents according to established processes.
• Conduct outbound calls to users requesting callbacks.
• Handle email inquiries assigned by the team leader.
• Respond to queries via the Chatbot platform.
• Maintain professionalism and composure when dealing with challenging situations or high call volumes.

Requirements

• Strong verbal and written communication skills.
• Ability to remain calm and effective under pressure, including handling stressful or emotionally charged interactions.
• Good problem-solving skills with a customer-first mindset.
• Experience in a customer service or contact center environment is an advantage.

Key Responsibilities

• Provide first-call resolution to users contacting the public hotline by advising on issues and resolving problems efficiently.
• Liaise with other support or product teams as necessary to ensure timely resolution of requests or incidents.
• Document, track, escalate, and follow up on all incidents according to established processes.
• Conduct outbound calls to users requesting callbacks.
• Handle email inquiries assigned by the team leader.
• Respond to queries via the Chatbot platform.
• Maintain professionalism and composure when dealing with challenging situations or high call volumes.

Requirements

• Strong verbal and written communication skills.
• Ability to remain calm and effective under pressure, including handling stressful or emotionally charged interactions.
• Good problem-solving skills with a customer-first mindset.
• Experience in a customer service or contact center environment is an advantage.

Job Title: Customer Service Support Specialist

We are seeking a skilled Customer Service Support Specialist to join our team. This role will provide exceptional support to customers through the assembly, installation, and delivery of goods.

Key Responsibilities:

• Prepare and package goods for customers in an efficient manner.
• Perform assembly and installation at retail environments with minimal supervision.
• Support customers by performing field activities as required.
• Collect and deliver goods from and to customers' locations using a valid Class 3 driving license.
• Perform other duties as assigned by the supervisor.

Requirements:

• A valid Singapore's Class 3 driving license is essential for this role.
• At least two years of working experience in the related field is preferred.
• The ability to handle loading/unloading goods safely and efficiently is crucial.
• Excellent customer service skills are necessary to ensure a positive experience for customers.
• The ability to work overtime is required for this position.

We are seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers through various channels.

• Job Description:
• Provide technical assistance to customers via phone, email, or chat
• Respond to customer inquiries in a timely and professional manner
• Serve as the first point of contact for customers, resolving issues and escalating concerns as necessary
• Collaborate with internal teams to resolve customer complaints and improve overall customer satisfaction
• Analyze customer feedback to identify trends and areas for improvement

• Education: Bachelor's degree in a related field (e.g., business, communication, psychology)
• Technical Skills: Proficiency in Microsoft Office, Google Drive, and other software applications
• Communication Skills: Excellent written and verbal communication skills, with ability to articulate complex information in a clear and concise manner
• Problem-Solving Skills: Strong analytical and problem-solving skills, with ability to think critically and make sound decisions
• Cultural Competence: Ability to work effectively with diverse customer populations and maintain a customer-centric approach

• Professional Development: Opportunities for training and development to enhance job skills and knowledge
• Medical Insurance: Comprehensive medical insurance coverage
• Career Progress: Opportunities for career advancement and growth within the organization

Our client is a global organization in the IT industry, seeking a Customer Service Representative to join their customer service team for ongoing transformation projects.

• Handle customer inquiries via email and phone, providing excellent service at every interaction.
• Manage stock reservations, delivery scheduling, invoicing, and order tracking.
• Coordinate with internal teams (sales, purchasing, warehouse, service, operations) to resolve issues and support smooth order fulfillment.
• Prepare customer reports (e.g. ETA, order status, POD, serial numbers) and assist with RMA/cancellation requests.
• Liaise with vendors for deal approvals and rebate programs.
• Build and maintain strong relationships with customers and resellers, educating them on tools and processes for seamless transactions.
• Support process improvements and undertake other duties as assigned.

Key Responsibilities:

1. Customer Service
2. Stock Management
3. Order Tracking
4. Reporting
5. Vendor Liaison
6. Relationship Building
7. Process Improvement

To be successful in this role, you will need:

• Min 2 years of working experience in customer service field.
• Experience in using Microsoft Office and SAP.
• Comfortable to work in fast-paced environment.

As a valued member of our team, you can expect:

• A dynamic and supportive work environment.
• Ongoing training and development opportunities.
• A competitive salary and benefits package.

If you are a motivated and experienced professional looking for a new challenge, please submit your resume and cover letter for consideration.

We are seeking a highly skilled and experienced Sales Support Admin to join our team. As a key member of our operations team, you will be responsible for providing administrative support to our sales department.

This role is ideal for individuals with a passion for sales and customer service, who are looking for a challenging and rewarding opportunity. You will be working closely with our sales team to ensure that all orders are processed efficiently and effectively.

• Liaise with internal teams to ensure seamless communication and coordination
• Monitor and manage sales orders from receipt to delivery
• Provide exceptional customer service to clients

To be successful in this role, you will need to have:

• A diploma or equivalent in Logistics, Supply Chain, Business, Marketing, or related fields
• Proficient in MS Excel and Word
• At least 2-3 years of relevant experience in sales support

We offer a competitive salary and benefits package, including:

• A salary range of $2800-$3200 per month
• A 5-day workweek
• The opportunity to work in a dynamic and fast-paced environment

Our office is located in Bugis, with easy access to public transportation. We offer a comfortable and modern working space, with all the necessary equipment and resources to help you succeed in your role.

• MNC

• 5 days' work week

• Near MRT

Job Scope:

• Day-to-day Customer Support on enquiries, order status, deliveries and discrepancies.

• Prepare quotation, invoice, Packing list, PO, DO.

• Prepare and handle shipping documents for import & export.

• New vendor / customer creation process (SSAQ/bank info).

• Ensure accurate and timely order entries.

• Check through order details before passing to the warehouse for processing to minimize returns/delays.

• Monitor and ensure on-time delivery by transporters based on agreed schedules.

• Handle delivery operation escalations.

• Manage returns by completing documentation for credit notes release.

• Oversee invoicing processes, including invoice upload, empties invoicing, and E-commerce billing.

• Ensure meticulous documentation of completed deliveries for audit purposes.

• Other ad-hoc duties as assigned

Requirements:

• Proficient in MS Office Applications

• Min 2 years' of related work experience is preferred

• 5 days work week (Monday to Friday, 9am-6.30pm)

• Location: Clarke Quay

• Salary: Up to $3800

• Able to start work immediately or within short notice

How to apply:

Interested applicants please click on the Apply Now / Quick Apply tab to apply.

We regret to inform that only shortlisted candidates will be notified.

EA Personnel: Joanna Leow Jiayi

EA Reg ID: R1871786

EA Licence No.:19C9603

• MNC

• 5 days' work week

• Near MRT

Job Scope:

• Day-to-day Customer Support on enquiries, order status, deliveries and discrepancies.

• Prepare quotation, invoice, Packing list, PO, DO.

• Prepare and handle shipping documents for import & export.

• New vendor / customer creation process (SSAQ/bank info).

• Ensure accurate and timely order entries.

• Check through order details before passing to the warehouse for processing to minimize returns/delays.

• Monitor and ensure on-time delivery by transporters based on agreed schedules.

• Handle delivery operation escalations.

• Manage returns by completing documentation for credit notes release.

• Oversee invoicing processes, including invoice upload, empties invoicing, and E-commerce billing.

• Ensure meticulous documentation of completed deliveries for audit purposes.

• Other ad-hoc duties as assigned

Requirements:

• Proficient in MS Office Applications

• Min 2 years' of related work experience is preferred

• 5 days work week (Monday to Friday, 9am-6.30pm)

• Location: Clarke Quay

• Salary: Up to $3800

• Able to start work immediately or within short notice

How to apply:

Interested applicants please click on the Apply Now / Quick Apply tab to apply.

We regret to inform that only shortlisted candidates will be notified.

EA Personnel: Joanna Leow Jiayi

EA Reg ID: R1871786

EA Licence No.:19C9603

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