43 Student Services jobs in Singapore

COMPANY DESCRIPTION

Kaplan Higher Education Academy (Kaplan) is part of Kaplan Inc., one of the world's most diverse education providers and the largest subsidiary of Graham Holdings Company (NYSE:GHC).

Kaplan has welcomed students from over 55 countries and regions. As a Lifelong Integrated Learning Partner, we offer over 450 academic and professional certification programme options* for higher learning and skills development, providing opportunities for individuals to always stay relevant. To date, these opportunities have benefitted more than 100,000 graduates^.

We have a diverse team of individuals dedicated to our mission to help individuals achieve their educational and career goals, and build futures, one success story at a time. Our core values Opportunity, Knowledge, Support, Integrity and Results help guide the way we work.

At Kaplan, our employees are our most valuable assets, and everyone's contribution is integral to our success. We have been recognised by The Straits Times, for the second successive year, as being one of Singapore's Best Employers for 2023 . This large-scale and comprehensive study assessed the attractiveness of organisations in Singapore based on an independent employee survey.

We strive to continue providing a professional, positive and stimulating work enviroment with plenty of room for initiatives, so that our employees can thrive with us. If you are seeking opportunities for growth, we welcome you to write to us!

*Based on full-time and part-time study modes across programmes offered at Kaplan.

^Total Diploma and Degree graduates from Kaplan from 2007 to 2023.

RESPONSIBILITIES

THE ROLE: Executive, Student Services

As an Executive in the Student Services department, you will be responsible in ensuring timely and routine support services to students upon handover from Sales team. Additionally, you will also be part of a team of main point of contact for existing students.

Key Responsibilities:

• Daily Answering of Emails and Phone Calls
• Providing Support, Advice and Counselling to Students
• Bridging Module Management Start/ Post-Class
  • Monitoring enrolment numbers and classroom booking as required
  • Conveying issues to Supervisor (if any) on the Sales' new students' enrolment
  • Sending of program updates timely
  • Ensure all enrolment records are updated timely
  • Start class standby on Saturdays
  • Payment check/ follow-up and payment verification
  • Confirming exam venues via Assessments Office and issuing Program Update on exam details timely
  • Checking of payment before results release
  • Sending of Bridging result letters to MSO
  • Issuing course evaluations and sending reminders on low response
• Assisting in Handling of Invalids as necessary - informing students and updating in KSS (for cases where the invalid units are Bridging Modules only)
• Transfer contracts explanation
• Attending/ Presenting during Welcome Orientations and Fly-in lecturers Start of class liaison/ briefing/ class visit
• Graduation ceremonies - Pre-event/ Actual event/ Post-event Duties as assigned by Event Lead
• Adhoc projects/ audit events, etc
• Miscellaneous administrative matters (such as attendance checks, tracking of students, performing course evaluations, etc, as necessary)

• Candidates should possess at least a Diploma or Degree with 2 years of customer service or related experience.
• Due to the nature of job, being strong in Microsoft Office, internet and having good telephone etiquette will be strongly preferred.

• Working Hours: Monday to Friday, 9am to 6pm & 10am to 7pm (Rotational)
• Work Arrangements: Hybrid
• Location: Wilkie Edge

PART TIME POSITION AVAILABLE

As a Student Services Executive, you will play a pivotal role in ensuring a positive and enriching experience for our students.

You will be responsible for providing exceptional support to students, addressing their concerns, and fostering a supportive and positive environment, to encourage students to embark on Life-long learning. This role requires strong interpersonal skills, empathy, and a passion for helping others succeed.

Responsibilities

• Provide personalized assistance to students regarding academic, administrative, and personal matters.
• Offer guidance on academic programs, course selection, and career pathways to students.
• Delivery & inoculate an excellent service culture to enhance student experience.
• Work closely with inter departments and partners to ensure high quality and timely expedition of customers' inquiries and/or requests.
• Maintain accurate records of student interactions, issues raised, and resolutions provided.
• Handle collection of payments and all centre related administrative duties
• Promote courses to learners as upskilling opportunities to boost enrollment

Requirements

• Priority & better compensation for candidates who able to work Weekend shift
• Minimum A level / Diploma in any discipline will have an advantage.
• Dynamic individual with service aptitude, passion for service delivery and a proactive approach
• Good written & oral communication skills
• Strong team player with self-initiatives & commitment to excel.
• Ability to function effectively and multi-task in a dynamic environment.
• Structured career progression plan to groom potential candidates

Interested applicants, please write in to We regret only shortlisted applicants will be notified.

COMPANY DESCRIPTION

Kaplan Higher Education Academy (Kaplan) is part of Kaplan Inc., one of the world's most diverse education providers and the largest subsidiary of Graham Holdings Company (NYSE:GHC).

Kaplan has welcomed students from over 55 countries and regions. As a Lifelong Integrated Learning Partner, we offer over 450 academic and professional certification programme options* for higher learning and skills development, providing opportunities for individuals to always stay relevant. To date, these opportunities have benefitted more than 100,000 graduates^.

We have a diverse team of individuals dedicated to our mission to help individuals achieve their educational and career goals, and build futures, one success story at a time. Our core values Opportunity, Knowledge, Support, Integrity and Results help guide the way we work.

At Kaplan, our employees are our most valuable assets, and everyone's contribution is integral to our success. We have been recognised by The Straits Times, for the second successive year, as being one of Singapore's Best Employers for 2023. This large-scale and comprehensive study assessed the attractiveness of organisations in Singapore based on an independent employee survey.

We strive to continue providing a professional, positive and stimulating work enviroment with plenty of room for initiatives, so that our employees can thrive with us. If you are seeking opportunities for growth, we welcome you to write to us

*Based on full-time and part-time study modes across programmes offered at Kaplan.

^Total Diploma and Degree graduates from Kaplan from 2007 to 2023.

RESPONSIBILITIES

THE ROLE: Executive, Student Services

As an Executive in the Student Services department, you will be responsible in ensuring timely and routine support services to students upon handover from Sales team. Additionally, you will also be part of a team of main point of contact for existing students.

Key Responsibilities:

• Daily Answering of Emails and Phone Calls
• Providing Support, Advice and Counselling to Students
• Bridging Module Management Start/ Post-Class
  • Monitoring enrolment numbers and classroom booking as required
  • Conveying issues to Supervisor (if any) on the Sales' new students' enrolment
  • Sending of program updates timely
  • Ensure all enrolment records are updated timely
  • Start class standby on Saturdays
  • Payment check/ follow-up and payment verification
  • Confirming exam venues via Assessments Office and issuing Program Update on exam details timely
  • Checking of payment before results release
  • Sending of Bridging result letters to MSO
  • Issuing course evaluations and sending reminders on low response
• Assisting in Handling of Invalids as necessary - informing students and updating in KSS (for cases where the invalid units are Bridging Modules only)
• Transfer contracts explanation
• Attending/ Presenting during Welcome Orientations and Fly-in lecturers Start of class liaison/ briefing/ class visit
• Graduation ceremonies - Pre-event/ Actual event/ Post-event Duties as assigned by Event Lead
• Adhoc projects/ audit events, etc
• Miscellaneous administrative matters (such as attendance checks, tracking of students, performing course evaluations, etc, as necessary)

• Candidates should possess at least a Diploma or Degree with 2 years of customer service or related experience.
• Due to the nature of job, being strong in Microsoft Office, internet and having good telephone etiquette will be strongly preferred.

• Working Hours: Monday to Friday, 9am to 6pm & 10am to 7pm (Rotational)
• Work Arrangements: Hybrid
• Location: Wilkie Edge

PART TIME POSITION AVAILABLE!

As a Student Services Executive, you will play a pivotal role in ensuring a positive and enriching experience for our students.

You will be responsible for providing exceptional support to students, addressing their concerns, and fostering a supportive and positive environment, to encourage students to embark on Life-long learning. This role requires strong interpersonal skills, empathy, and a passion for helping others succeed.

Responsibilities

• Provide personalized assistance to students regarding academic, administrative, and personal matters.
• Offer guidance on academic programs, course selection, and career pathways to students.
• Delivery & inoculate an excellent service culture to enhance student experience.
• Work closely with inter departments and partners to ensure high quality and timely expedition of customers' inquiries and/or requests.
• Maintain accurate records of student interactions, issues raised, and resolutions provided.
• Handle collection of payments and all centre related administrative duties
• Promote courses to learners as upskilling opportunities to boost enrollment

Requirements

• Priority & better compensation for candidates who able to work Weekend shift
• Minimum A level / Diploma in any discipline will have an advantage.
• Dynamic individual with service aptitude, passion for service delivery and a proactive approach
• Good written & oral communication skills
• Strong team player with self-initiatives & commitment to excel.
• Ability to function effectively and multi-task in a dynamic environment.
• Structured career progression plan to groom potential candidates

Interested applicants, please write in to We regret only shortlisted applicants will be notified.

Working Time: Monday to Friday, 8.30am – 6pm
Working Location: Haw Par Villa (Nearest MRT)
Salary: $3000 - $3500

Key Responsibilities

• Assessments and Progressions: Maintain up-to-date knowledge of examination systems, policies, and procedures. Oversee the organisation, scheduling, and security of assessments and exams, ensuring appropriate provisions for students with special requirements. Create progressive assessment schedules and coordinate invigilators and exam logistics.
• Student Management: Advise students on course requirements and academic and assessment matters, and manage requests for paper reviews, deferred assessments, and extensions. Handle cases of appeals, and academic misconduct and provide support to students at risk by referring them to appropriate academic resources.
• Marking and Moderation: Organise and monitor the marking process, ensuring timely distribution of feedback and results release to students. Manage assessment moderation in accordance with partner policies and coordinate the release of results within deadlines.
• University Procedures: Ensure student academic progress complies with regulations. Assist in preparing and attending Board of Examiners meetings and produce necessary reports.
• Other Duties: Perform ad-hoc tasks assigned by the Senior Manager (Academic), contributing to the overall functioning of the Office of Pro Vice-Chancellor.

Qualifications

• Degree/ Diploma in Business Administration / relevant discipline
• Proficiency in Microsoft Office and preferably with experience in student information systems or customer relationship management tools.
• On Job Training provided

The Supreme HR Advisory Pte. Ltd | 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn | EA Personnel License R24120580

Centre Operations Manager

• Ensure efficient centre operations, creating a positive environment for students and staff.
• Pursue student sign-up targets, maintaining high monthly retention rates.
• Develop strong relationships with customers, responding promptly to queries and concerns.
• Resolve customer grievances professionally, adhering to the highest standards.
• Process customer payments, maintaining accurate records for auditing purposes.
• Support performance reviews and student promotions, contributing to their growth.
• Communicate regularly with HQ about student enrolment, trial lessons, and withdrawals.
• Manage petty cash at the centre, following established protocols.
• Ensure a safe and supportive environment for students, prioritising their welfare.
• Maintain the centre's physical space, upholding high standards of cleanliness and organisation.
• Supply classrooms with necessary materials and stationery, supporting effective teaching.
• Participate in ad-hoc projects, demonstrating flexibility and adaptability.

• Degree-level qualification or higher

• Minimum 3 years of relevant work experience, preferably in Education or similar industries

• Excellent English language skills, both spoken and written

• Nurturing approach when interacting with children, kindness and compassion paramount

• Professional and courteous communication with parents/guardians

• Outstanding organisational skills, ability to multitask and prioritise

• Proficient in MS Office and Excel, with a focus on data analysis and reporting

• Willingness to work flexible hours, embracing a varied schedule

The successful candidate will have opportunities for career growth, professional development, and collaboration with a talented team.

Experienced candidates may be considered for senior positions, based on their skills and qualifications.

Customer Service officer

Working days & hours : 5 days - 4 weekday (1230PM - 930PM) + 1 weekend (830AM - 630PM)
Working location: Jurong Gateway (Willing to relocate to other branches due to work exigencies)
Salary: $2650 - $3500

Job Responsibilities:

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers.
• Promote centre programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre
• Management or teachers.
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Requirement:

• Have minimum GCE 'A' levels or Diploma qualifications.
• Possess at least 2 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings .
• Proficient in MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets).
• Open to be deployed at other centers due to work exigencies

Interested candidates may submit your resume via WhatsApp.

WhatsApp: (Kyra)

Voon Yih Boon Reg No: R22106724 | The Supreme HR Advisory Pte Ltd EA No: 14C7279

ABOUT THE NATIONAL INSTITUTE OF EDUCATION (NIE)

The National Institute of Education (NIE), Singapore , is Singapore’s national teacher education institute, and we are proud to be an integral part of the nation’s education service. We play a key role in the preparation of teachers and in the provision of teacher professional and school leadership development programmes. We are committed to our vision of being An Institute of Distinction: Leading the Future of Education, and our mission to Inspire Learning, Transform Teaching and Advance Research .

NIE invites suitable applications for the position of Manager, Student Services Centre and Admissions in the Office of Academic Administration & Services. As Manager of the Student Services Centre (SSC) and Admissions, you will lead a dedicated team of three staff, including this position, to deliver high-quality, integrated services that support students from admission through graduation and beyond. The role calls for a proactive leader who thrives in a fast-paced university environment, is passionate about service excellence, drive innovation while maintaining operational precision.

Responsibilities

You will oversee a comprehensive suite of student-facing services, ensuring seamless operations, high service standards, and a consistently positive experience for students, alumni, and faculty. You will lead process improvements, champion service innovations, and guide the team to deliver accurate, timely, and student-centric solutions across admissions, scholarships, financial assistance, insurance schemes, and other key service areas.

• Lead and manage the SSC to deliver seamless, high-quality services to students, alumni, and faculty.
• Drive service excellence through process improvements, innovation, and integration of one-stop services.
• Lead junior staff in delivering accurate information and optimal services, including fees collection, issuance of status letters, and replacement of lost certificates.
• Manage admissions and matriculation exercises for all students, including student pass processing and document verification.
• Oversee student scholarships and financial assistance schemes, from application and processing to award.
• Administer Medical, Group Personal Accident (GPA), and Group Hospital & Surgical (GHS) insurance schemes, including claims facilitation, budgeting, and invoice processing.
• Serve as NIE Coordinator for Student Safety for Overseas Travel, ensuring compliance with NTU policy, coordinating audits, and liaising with academic departments.
• Act as NIE’s Contact Person to the appointed NTU travel security vendor, disseminating information, coordinating contract renewals, and managing related budgets and payments.
• Manage Graduate Education admissions for assigned programmes, including application review, preparation of evaluation materials, and responding to applicant and prospective student enquiries, ensuring compliance with policies and timelines.
• Supervise, coach, and develop staff, setting annual work plans, performance goals, and measurable targets.
• Coach staff in preparing Individual Development Plans (IDPs) to develop their professional competencies and support their personal and career development.
• Monitor staff performance, provide regular feedback, and ensure targets are met.
• Represent the SSC on operational and governance committees, contributing to policy and process enhancements.
• Provide strategic and operational support to the NIE Registrar.
• Undertake any other duties as assigned.

Requirements

• A University degree.
• Minimum 5 years of relevant experience in leading a team and managing a broad range of student services within a university or similar educational environment.
• Proven leadership skills with the ability to guide and develop junior staff in delivering a full suite of student services.
• Strong interpersonal, communication, and organisational skills, with excellent command of written and spoken English.
• Proficient in Microsoft Office applications and Microsoft Power Platform, with IT competency to support process improvements.
• Self-motivated, service-oriented, and committed to delivering excellence to students, alumni, and academic staff.
• Skilled in multi-tasking, prioritising assignments, meeting deadlines, and producing high-quality, detail-oriented work.
• This role requires overtime support for one day in the week. We are seeking a candidate who is flexible and can adapt to varying schedules as needed.

Closing Date

The closing date of the advertisement is 26 August 2025. We regret that only shortlisted candidates will be notified.

Other Information

NIE staff can take chartered buses at their own expense from or near their homes to the NIE campus. This is subject to availability of seats.

Job Overview

We are seeking a highly skilled and motivated individual to join our team as a Student Support Specialist.

The successful candidate will play a vital role in delivering exceptional student support services, ensuring a positive and enriching experience for students.

This is an exciting opportunity for someone who is passionate about helping others succeed and is committed to providing outstanding customer service.

Main Responsibilities

• Provide personalized assistance to students regarding academic, administrative, and personal matters.
• Offer guidance on academic programs, course selection, and career pathways to students.
• Deliver high-quality support services that enhance student experience.
• Work closely with departments and partners to ensure timely and effective resolution of student inquiries and requests.
• Maintain accurate records of student interactions, issues raised, and resolutions provided.
• Handle payment collection and administrative duties.
• Promote courses as upskilling opportunities to boost enrollment.

Key Qualifications

• A minimum A-level or Diploma qualification is advantageous.
• A dynamic individual with excellent communication skills, empathy, and a passion for helping others succeed.
• Strong interpersonal skills and ability to function effectively in a fast-paced environment.
• Ability to multitask and prioritize tasks effectively.
• Commitment to ongoing professional development and self-improvement.

Benefits

As a valued member of our team, you will enjoy:

• A competitive salary package.
• Ongoing training and development opportunities.
• A supportive and collaborative work environment.
• The opportunity to make a real difference in the lives of our students.

About Us

We are a leading provider of education and training services, dedicated to delivering high-quality support services to our students. We are passionate about helping individuals achieve their goals and aspirations, and we are committed to providing a supportive and inclusive learning environment.

Join us and be part of a dynamic team that is making a real difference in the lives of our students.