85 Student Services jobs in Singapore

Company

Inspiration Design International School

Designation

Student Services Support Administrator

Date Listed

12 Sep 2025

Job Type

Entry Level / Junior Executive

Intern/TS

Job Period

Immediate Start, For At Least 6 Months

Profession

Admin / Secretarial

Industry

Public Service / Education / Publishing

Location Name

60 Albert Street, Singapore

Address

60 Albert St, Singapore

Map

Allowance / Remuneration

$800 - 1,300 monthly

Company Profile

Inspiration Design International School is a leading institution in interior design education in Singapore. We are committed to nurturing creativity, fostering innovation, and equipping students with the skills needed to excel in the design industry.

Job Description

Role Overview

We are looking for a dedicated Student Services Support Administrator Intern to provide frontline support to students, ensuring a positive and enriching learning experience. This role will involve assisting students with administrative matters, supporting academic staff, and coordinating student activities and services.

Key Responsibilities

1. Serve as a primary point of contact for student enquiries and support services
2. Assist students with enrolment, course registration, and administrative processes
3. Guide student policies, procedures, and school services
4. Maintain accurate student records and documentation
5. Support the organisation of student events, workshops, and orientation activities
6. Collaborate with academic staff to address student needs and concerns
7. Ensure compliance with institutional and regulatory standards

Requirements

1. Diploma/Degree in Education, Business, or related field
2. Prior experience in student services, education administration, or customer service preferred
3. Strong interpersonal and communication skills, with a student-first mindset
4. Ability to handle confidential information with discretion
5. Proficiency in MS Office and student management systems is an advantage
6. Organised, empathetic, and solution-oriented
7. Adaptable to shift hours

Application Instructions

Please apply for this position by submitting your text resume using InternSG.

Kindly note that only shortlisted candidates will be notified.

Apply for this position

Company description:

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit

Job description:

What You Will Be Doing

Contact Centre Vendor Management (30%)

• Develop and refine quality monitoring standards for the in-house and outsourced contact centre.
• Oversees regular quality audits for both in-house operations and outsourced contact centre performance, ensuring adherence to quality standards and KPIs.
• Coordinate and facilitate calibration sessions with internal teams and outsourced vendors to align on quality expectations.
• Review call, email, and counter interactions for accuracy, professionalism, and compliance with service protocols.
• Track and analyze quality performance metrics at team and individual levels, providing actionable insights for improvement.
• Collaborate with the outsourced vendor to maintain and update the SS Knowledge Base (KB), FAQs, and templates to ensure relevance and accuracy.

Training and Development (30%)

• Determine training needs through collaboration with in-house team leads and outsourced vendor, conducting training needs analyses, and implementing appropriate training interventions.
• Monitor and update training materials to align with current operational practices and standards.
• Conduct regular coaching sessions and administer product quizzes to enhance staff knowledge and reduce service errors.
• Oversee internal/external staff training plans, ensuring alignment with organizational goals.

Operational Support (20%)

• Assist the manager in ensuring that the contact centre (in-house and outsourced) meets operational KPIs, including response times, resolution rates, and customer satisfaction metrics.
• Identify key improvement areas by analysing quality assurance data and recommending preventive measures.
• Collaborate with internal stakeholders to investigate and resolve complex student cases, appeals, or exceptional requests escalated by the outsourced vendor via calls/emails within a reasonable timeline.
• Support walk-in counter inquiries as and when required.

Support/Lead for New Initiatives (20%)

• Collaborate on creating student initiatives to reduce information overload & ease student's decision-making pressure to enhance student experience.
• Organize and support advising activities for students.
• Support any other strategic initiatives as and when required.

Job Requirements

• Minimally 2-4 years of experience in quality assurance and contact centre operations, preferably in both in-house and outsourced environments.
• Experience in auditing and calibration processes for contact centres is an advantage.
• Bachelor's degree preferred, but extensive experience in quality and operations may substitute.
• Professional certifications in Contact Centre Operations, Quality Assurance, or Training (e.g., COPC, ACTA) are advantageous.
• Strong analytical skills with the ability to derive actionable insights from quality data.
• Excellent communication and interpersonal skills to influence and motivate stakeholders.
• Strong organizational skills and attention to detail.
• Willingness to work extended hours during peak periods.

At SISH Institute, we believe that education encompasses more than just academic achievement. Our unique pedagogy combines Eastern values with global perspectives, nurturing our students to evolve into empathetic, open-minded leaders who embody excellence and leadership in all aspects of their lives.

SISH is home to a diverse and inclusive community of learners, where students from all backgrounds can thrive. Our dedicated and experienced educators are passionate about inspiring and guiding our students towards success. Through our innovative curriculum and experiential learning opportunities, our students develop the skills, knowledge, and mindset to navigate a complex and rapidly evolving world.

We are currently seeking an enthusiastic and driven individuals to join our team. As a member, you will have the opportunity to:

• Shape the minds of the next generation through your expertise and passion for education.
• Collaborate with a diverse and supportive team of professionals dedicated to enhancing the learning experience.
• Engage in ongoing professional development to stay at the forefront of educational trends and best practices.
• Contribute to a vibrant and dynamic academic environment that encourages creativity, critical thinking, and growth.

To apply, please submit your resume and a recent photo, stating clearly your education and industry experience and your last drawn salary (rate or package) and date of availability to:

We are excited to potentially welcome you into our community and work together to create an exceptional educational experience for our students.

Student Services Executive

Job Summary:

• Handles all matters pertaining to student admission, administrative matters on school registration, orientation and graduation, internship placements.
• Students support services and attends to students' enquiries and feedback.
• Provides student counselling to students in regard to attendance and academic performance.
• Assist and support Industrial Attachment related administrative works
• Ensures that all daily and monthly reports are prepared on time and filed properly.
• Supports the Registrar in other day-to-day operations.

Requirements:

• Min Diploma holders in any discipline.
• Highly motivated individuals with good initiative and excellent communication and customer service skills
• Experience in academic, course administration and/or school management would be an advantage but not necessary
• Proficient with MS Word, Excel, Powerpoint, etc

Student Services Executive

• Working Days: 5 days' work week, including weekends (rostered based on company's schedule)
• Working Hours: 8:30am – 6:00pm / 9:30am – 7:00pm / 1:00pm – 10:00pm
• Location: Tiong Bahru (Central Plaza) or Woodlands (WoodSquare) or Paya Lebar (Lifelong Learning Institute)
• Salary Range: $3, $4,500.00
• Position Type: Full-Time Permanent Position (Basic + Performance Bonuses + ALs + Medical and Dental Benefits)

Position Overview:

This role involves managing student inquiries, assisting with course-related administrative tasks, and ensuring a smooth enrolment and post-course experience. You will serve as the primary point of contact for students, addressing their needs promptly and professionally while collaborating with internal teams to maintain high service standards. If you are passionate about providing exceptional customer service and enjoy working in a dynamic, learner-focused environment, we welcome you to join our team and contribute to shaping the future of adult learning.

Key Responsibilities:

• Liaise with learners, trainers and related departments & organisations to ensure programmes run smoothly
• Provide support for learners and companies through telephone, emails and walk-ins
• Ensure smooth daily operational activities
• Assist in classroom facilitation
• Preparation of course materials
• Administrative work (Attendance, Evaluation, Document Filing, etc)
• Monitor and schedule all trainings to ensure compliance
• Assist in the company's continuous improvements and training related areas

Requirements:

• Minimum one year of experience in customer service, telemarketing or related role.
• Good communication and interpersonal skills with excellent command of written and spoken language
• Proficient with MS Office
• Ability to work independently and as part of a team.
• Adaptable to a fast-paced and changing environment.

Location Addresses: (Permanently allocated to 1 Training Centre)

• Tiong Bahru (Central Plaza): 298 Tiong Bahru Rd #08-01 Central Plaza Singapore 
• Woodlands (WoodSquare): 6 Woodlands Square, #07-03 Woods Square Tower 2, Singapore
• Paya Lebar (Lifelong Learning Institute):11 Eunos Rd 8, #08-04, Lifelong Learning Institute Singapore 40860

Customer Service Specialist

• Working Days : 5 days' work week, including weekends (rostered based on company's schedule)
• Working Hours : 8:30am – 6:00pm / 9:30am – 7:00pm / 1:00pm – 10:00pm
• Location : Tiong Bahru (Central Plaza) or Woodlands (WoodSquare)
• Salary Range : $3, $4,500.00
• Position Type : Full-Time Permanent Position (Basic + Performance Bonuses + ALs + Medical and Dental Benefits)

Position Overview:

This role involves managing student inquiries, assisting with course-related administrative tasks, and ensuring a smooth enrolment and post-course experience. You will serve as the primary point of contact for students, addressing their needs promptly and professionally while collaborating with internal teams to maintain high service standards. If you are passionate about providing exceptional customer service and enjoy working in a dynamic, learner-focused environment, we welcome you to join our team and contribute to shaping the future of adult learning.

Key Responsibilities:

• Liaise with learners, trainers and related departments & organisations to ensure programmes run smoothly
• Provide support for learners and companies through telephone, emails and walk-ins
• Ensure smooth daily operational activities
• Assist in classroom facilitation
• Preparation of course materials
• Administrative work (Attendance, Evaluation, Document Filing, etc)
• Monitor and schedule all trainings to ensure compliance
• Assist in the company's continuous improvements and training related areas

Requirements:

• Minimum one year of experience in customer service, telemarketing or related role.
• Good communication and interpersonal skills with excellent command of written and spoken language
• Proficient with MS Office
• Ability to work independently and as part of a team.
• Adaptable to a fast-paced and changing environment.

Location Addresses:

• Tiong Bahru (Central Plaza): 298 Tiong Bahru Rd #08-01 Central Plaza Singapore
• Woodlands (WoodSquare): 6 Woodlands Square, #07-03 Woods Square Tower 2, Singapore

Student Services Executive

• Working Days: 5 days' work week, including weekends (rostered based on company's schedule)
• Working Hours: 8:30am – 6:00pm / 9:30am – 7:00pm / 1:00pm – 10:00pm
• Location: Tiong Bahru (Central Plaza) or Woodlands (WoodSquare)
• Salary Range: $3,000.00 - $4,500.00
• Position Type: Full-Time Permanent Position (Basic + Performance Bonuses + ALs + Medical and Dental Benefits)

Position Overview:

This role involves managing student inquiries, assisting with course-related administrative tasks, and ensuring a smooth enrolment and post-course experience. You will serve as the primary point of contact for students, addressing their needs promptly and professionally while collaborating with internal teams to maintain high service standards. If you are passionate about providing exceptional customer service and enjoy working in a dynamic, learner-focused environment, we welcome you to join our team and contribute to shaping the future of adult learning.

Key Responsibilities:

• Liaise with learners, trainers and related departments & organisations to ensure programmes run smoothly
• Provide support for learners and companies through telephone, emails and walk-ins
• Ensure smooth daily operational activities
• Assist in classroom facilitation
• Preparation of course materials
• Administrative work (Attendance, Evaluation, Document Filing, etc)
• Monitor and schedule all trainings to ensure compliance
• Assist in the company's continuous improvements and training related areas

Requirements:

• Minimum one year of experience in customer service, telemarketing or related role.
• Good communication and interpersonal skills with excellent command of written and spoken language
• Proficient with MS Office
• Ability to work independently and as part of a team.
• Adaptable to a fast-paced and changing environment.

Location Addresses:

• Tiong Bahru (Central Plaza): 298 Tiong Bahru Rd #08-01 Central Plaza Singapore
• Woodlands (WoodSquare): 6 Woodlands Square, #07-03 Woods Square Tower 2, Singapore

(Responsibilities)

· Liaise with students, trainers and related departments & organisations to ensure programmes run smoothly

· Provide support for learners and companies through telephone, emails and walk-ins

· Ensure smooth daily operational activities

· Assist in facilitation of training

· Preparation of course materials

· Administrative work (Attendance, Evaluation, Document Filing, etc)

· Monitor and schedule all trainings to ensure compliance

· Plan and submit trainers' monthly calendar, trainer hours report

· Assist in the company's continuous improvements and training related areas

(Requirements)

· Able to commit on weekend classes

· Candidate must possess at least "O" Level or equivalent.

· Minimum 1 year of relevant experience in an Administrative or Customer Service role

· Good follow up and coordination skills

· Proficient with Microsoft Office.

· Fluency in both Mandarin and English is essential, as due to job nature we serve English and Mandarin-speaking customers.

(Responsibilities)

· Liaise with students, trainers and related departments & organisations to ensure programmes run smoothly

· Provide support for learners and companies through telephone, emails and walk-ins

· Ensure smooth daily operational activities

· Assist in facilitation of training

· Preparation of course materials

· Administrative work (Attendance, Evaluation, Document Filing, etc)

· Monitor and schedule all trainings to ensure compliance

· Plan and submit trainers' monthly calendar, trainer hours report

· Assist in the company’s continuous improvements and training related areas

(Requirements)

· Able to commit on weekend classes

· Candidate must possess at least "O" Level or equivalent.

· Minimum 1 year of relevant experience in an Administrative or Customer Service role

· Good follow up and coordination skills

· Proficient with Microsoft Office.

· Fluency in both Mandarin and English is essential, as due to job nature we serve English and Mandarin-speaking customers.

Student Services Executive

• Working Days : 5 days’ work week, including weekends (rostered based on company’s schedule)
• Working Hours : 8:30am – 6:00pm / 9:30am – 7:00pm / 1:00pm – 10:00pm
• Location : Tiong Bahru (Central Plaza) or Woodlands (WoodSquare)
• Salary Range : $3,000.00 - $4,500.00
• Position Type : Full-Time Permanent Position (Basic + Performance Bonuses + ALs + Medical and Dental Benefits)

Position Overview:

This role involves managing student inquiries, assisting with course-related administrative tasks, and ensuring a smooth enrolment and post-course experience. You will serve as the primary point of contact for students, addressing their needs promptly and professionally while collaborating with internal teams to maintain high service standards. If you are passionate about providing exceptional customer service and enjoy working in a dynamic, learner-focused environment, we welcome you to join our team and contribute to shaping the future of adult learning.

Key Responsibilities:

• Liaise with learners, trainers and related departments & organisations to ensure programmes run smoothly
• Provide support for learners and companies through telephone, emails and walk-ins
• Ensure smooth daily operational activities
• Assist in classroom facilitation
• Preparation of course materials
• Administrative work (Attendance, Evaluation, Document Filing, etc)
• Monitor and schedule all trainings to ensure compliance
• Assist in the company’s continuous improvements and training related areas

Requirements:

• Minimum one year of experience in customer service, telemarketing or related role.
• Good communication and interpersonal skills with excellent command of written and spoken language
• Proficient with MS Office
• Ability to work independently and as part of a team.
• Adaptable to a fast-paced and changing environment.

Location Addresses:

• Tiong Bahru (Central Plaza): 298 Tiong Bahru Rd #08-01 Central Plaza Singapore
• Woodlands (WoodSquare): 6 Woodlands Square, #07-03 Woods Square Tower 2, Singapore