2018 Store Manager jobs in Punggol

Do you thrive in a bustling environment? Are you a dynamic and driven individual with a passion for leadership and team development? If so, we invite you to explore this exciting opportunity to become a key part of our team. Join us and discover a rewarding and impactful career where your skills, dedication, and innovative thinking will flourish

Job highlights

• Supportive work environment

• Career progression

• Annual leave + Sick leave

• Medical benefits

• Dental benefits

• Employee discounts

Marks & Spencer (M&S) is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer is hiring individuals to drive the business in Singapore.

JOB PURPOSE

This role is responsible for optimal operation and accountable for the sales, margin, inventory, and people management of the store.You must have strong commercial awareness, high energy, demonstrate leadership with a passion for operational excellence, and deliver an inspirational, improved, and consistent visual customer journey in-store which inspires our customers to shop and buy more often.

YOU WILL BE DOING

• Accountable for achieving sales and margin budget and financial objectives set for the store.

• Create the right culture, role model new digital ways of working and leadership behaviours.

• Ensure the team provides the best standards of customer service across the store in accordance with the Company's service values.

• Lead, motivate and mentor team in achieving top performance, the standard of service, and maximize productivity and efficiency.

• Implement best practices following the commercial management toolkit as a guide to better manage the commercial aspect of the department business.

• Monitor sales performance versus supply of stock to the sales floor.

• Provide timely feedback to the Buyers on all appreciation and markdown action, including aged/slow-selling merchandise, and ensure effective clearance of stocks.

• Accountable leader for all elements of visual management delivery across all launches, events, and campaigns.

YOU WILL NEED TO

• Be at least 5 years of working and people management experience in a store environment is required for this position.

• Be results-oriented and possess a keen eye for details.

• Use all available data and market intelligence (internal and external) to identify commercial, visual, cost savings, and customer opportunities to increase sales and profit.

• Demonstrate flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset.

• Be a good communicator and active listener who will inspire, share their knowledge and best practices with others.

There are a lot of ways you can discover your potential at M&S. Apply now

1. Sales & Client Experience

   • Guide clients through the end-to-end custom furniture journey : needs assessment, material selection, CAD design previews, and project finalization.

   • Achieve sales targets for high-value, made-to-order solutions (e.g., kitchens, wardrobes, entertainment units).

   • Resolve complex client concerns related to customizations, timelines, or installations.

2. Operations & Project Management

   • Coordinate with design, production, and installation teams to ensure seamless project execution from concept to delivery.

   • Manage showroom aesthetics to showcase customization options (materials, finishes, hardware, lighting).

   • Optimize inventory of samples, swatches, and promotional materials.

3. Team Leadership

   • Train and mentor Design Consultants on custom furniture sales techniques , space planning, and product expertise.

   • Foster a culture of design innovation and precision in client specifications.

4. Business Growth

   • Develop local marketing initiatives (e.g., homebuilder partnerships, interior designer collaborations).

   • Analyze market trends in premium home customization to identify growth opportunities.

• Experience : 5+ years in retail management, preferably in custom furniture, kitchen/bath, or high-end residential interiors .

• Industry Knowledge : Proficiency in custom millwork , material properties (solid wood, laminates, finishes), and CAD/design software.

• Sales Acumen : Proven track record in selling bespoke, high-ticket solutions with extended sales cycles.

• Leadership : Ability to coach teams on technical product details and design consultation.

• Communication : Exceptional client-facing skills; fluency in translating design concepts into project briefs

The Role

Store Managers enable their team to create great experiences for our customers and drive business outcomes for their store.

1. Lead and embed a culture that builds a team of engaged product and Brand ambassadors within your store.
2. Enable and empower your Store Management team who are customer first, people focused, and results driven.
3. Coach your team to deliver multiple Brand moments and an elevated flagship experience for our customers to shop seamlessly throughout your store.
4. Identify your team's development needs and motivators to drive wellness, engagement, and performance to build our bench for future succession.
5. Work with your Field VM and Merch partners to provide customer and store insights to drive results and to create great experiences for our customers.
6. Manage store schedules and wages effectively to achieve productivity and wage targets.
7. Advocate for the Cotton On Group Foundation, leading the team on how they can make a life-changing impact on our projects around the world.

It’s more than a job. It’s about making a positive difference in everything we do.

Job Description

Customer Service: Assisting with inquiries, complaints, and product knowledge.

Sales & Inventory: Supporting upselling, cross-selling, stock monitoring, and restocking.

Store Operations: Helping with opening/closing, cash handling, and maintaining store organization.

Staff Supervision: Assisting with staff training and motivating team performance.

Sales Reporting: Tracking sales and generating performance reports.

Compliance & Marketing: Ensuring policy adherence and assisting with store promo.

Job Requirement

Education: High School Diploma. if otherwise, with extensive relevant experience

Experience: minimum 5 years in retail or sales;

Skills: Strong communication, sales, leadership, problem-solving, basic math, and organizational abilities.

Technical Knowledge: Familiarity with electronics products and retail POS systems.

Personality: Customer-focused, team player, adaptable, and willing to learn.

Availability: Flexibility to work weekends, holidays, and shifts.

*New Outlets Opened at Clarke Quay Central*

Job Responsibilities:

• Be the 1st-in-charge of the store to oversee and ensure smooth daily operations
• Responsible for the profit & loss of the store and implement appropriate cost control measures
• Manage the store’s budget and forecasts to meet or exceed management expectations
• Maximize profitability of the store by increasing turnover (revenues and covers) as a first priority and controlling costs as a second priority
• Maintain and improve the overall performance of the store on a regular basis including cost analysis and monitoring of processes
• Supervise food and operational safety to ensure a comfortable environment for the customers
• Ensure customers’ needs and expectations are met by providing an efficient and professional service as well as resolving potential service failure with tact and diplomacy
• Drive operational efficiencies of the store by providing operational leadership in support of the organization’s service culture and maximize customer satisfaction
• Control labour through effective manpower scheduling and monitor leave of staff
• Actively involved in hiring process by identifying and selecting candidates for junior positions
• Actively involved in staff counselling and propose to management on course of disciplinary action, including but not limited to, termination of employment
• Manage, supervise and groom a team of supervisors and service staff to ensure maximum utilization of manpower allocated
• Handle all store administrative duties
• Any other jobs or duties assigned by the Senior Store Manager from time to time.

Job Requirements:

• Minimum of 5 years management experience in Food & Beverage industry.
• Possess sound leadership qualities and ability to manage service staff.
• Competency in Microsoft Office applications (Excel, Word and PowerPoint).
• Excellent communication & interpersonal skills; able to build lasting relationships with guests.
• Possess good organizational and management skills; able to lead and inspire staff
• Singaporeans only

Join to apply for the Store Manager role at TUMI

Join to apply for the Store Manager role at TUMI

Who we are:

Since 1975, TUMI has been creating world-class business, travel and performance luxury essentials, designed to upgrade, uncomplicate, and beautify all aspects of life on the move. Blending flawless functionality with a spirit of ingenuity, we’re committed to empowering journeys as a lifelong partner to movers and makers in pursuit of their passions. The brand is sold globally in over 75 countries with approximately 2,000 points of sale.

About Us

Who we are:

Since 1975, TUMI has been creating world-class business, travel and performance luxury essentials, designed to upgrade, uncomplicate, and beautify all aspects of life on the move. Blending flawless functionality with a spirit of ingenuity, we’re committed to empowering journeys as a lifelong partner to movers and makers in pursuit of their passions. The brand is sold globally in over 75 countries with approximately 2,000 points of sale.

Job Description

Position Summary

The position holder is responsible for overseeing the daily operations of their store, making sure it runs smoothly and effectively.

Major Responsibilities

• Maintain smooth operations of a few stores, excellent client services including repairs.
• Responsible for achieving sales target, improving productivity, and delivering profitability.
• Optimize sales through effective implementation of strategies, new launches, and initiatives.
• Seek continual improvements to enhance brand experience, repeat visits, and incremental purchases of full price items for our clients.
• Motivate and drive the team to achieve KPIs.
• Provide coaching, training to the team to improve customer service and product knowledge.
• Provide timely feedback to key functions to maintain healthy inventory, timely market information and forecasts.
• Provides sales achievement, weekly/monthly operations report.
• Performs any other responsibilities as assigned by the Management.
  
  

• Minimum 6 years of relevant experience in retail industry with at least 3 years at shop supervisory level.
• Previous experience in Luxury sector is preferred.
• Strong ability in staff management.
• Excellent customer services and communication skills.
  
  

• Proficient in Microsoft Office (Word, Excel, Power Point)
  
  

• Excellent spoken and written English
  
  

• INNOVATIVE BY NATURE. SUSTAINABLE BY CHOICE. TUMI protects the things that matter most, the things you own and the planet you travel to see. Our planet is an astonishing place and we believe it’s our responsibility to preserve it for travelers of the future. By putting excellence and quality first, we ensure that every TUMI product has lifelong purpose, supported by our rigorous testing standards, exploration of recycled materials, and global repair network.
• PARTNERS WE BELIEVE IN. Staying true to our values by helping take care of the most vulnerable among us aligns with our mission and is a core element of what we do. We focus on three main areas: promoting wellbeing; empowering vulnerable communities; and protecting the earth’s beautiful places. Each year we extend our philanthropic efforts to partners that help better the world. From supporting St. Jude Children’s Research Hospital fight to cure childhood cancer to Waves for Water who provides clean water to communities in need, we proudly stand by the profound changes they enact.
• DIVERSITY & INCLUSION. As an organization, we are committed to a diverse and vibrant culture, welcoming people from all walks of life. Our long-standing commitment to diversity and inclusion empowers each of us to bring our authentic selves and unique differences to work every day.
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Sales and Business Development
• Industries Retail

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• 3+ years of prior Store Manager experience - versed in Human Resources and People Development.
• Possesses strong service orientation
• Subscribes to our core Company values of: Passion, Entrepreneurship, Creative, Worldly, Humility.
• Excellent people/coaching skills
• Strong communication skills
• Strong Organization and Time Management skills.
• Strong attention to details.
• Strategic thinker
• Solid problem-solving skills
• Brand appropriate personal presentation
• Flexibility with scheduling needs of the business.
• Bilingual in certain key markets.
• Has access to a Talent Network to assist maximum Recruitment & Staffing priorities.
• Has a potential client following/network.

• Overseeing daily store operations to ensure smooth and efficient functioning
• Lead, coach, and motivate a team of sales associates and pet groomers to achieve sales targets and provide excellent customer service
• Maintain a clean, organised, and visually appealing store environment
• Develop and implement action plans to maximize store performance
• Ensure store merchandizing align with company expectations
• Handle customer inquiries, concerns and complaints professionally and promptly
• Recruit, train and evaluate staff performance
• Ensure compliance with company polices and industry regulations

• Previous management experience in retail preferred, especially in pet care or related fields
• Passion for animals and knowledge of pet care products is highly desirable
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Abilit to analyze sales data and develop action plans
• Strong organizational and multitasking abilities