381 Store Manager Roles jobs in Singapore

Job Description:

• Analyze P&L, sales report and sales figures

• Handling of irregular and emergency situations

• Cost control (food cost / labour cost)

• Item management (ingredients, products, etc.)

• Store Management (equipment, etc.)

• Ordering from suppliers, maintaining inventory list and stocktaking

• Training and coaching of staff

• Planning of schedules and section planning

• Learn about food and beverage knowledge, and company’s culture

• Leading store’s daily meeting – reviewing operations and sales

• Handling and resolving incidents and customers’ complaints

• Knowledge the different licenses, such as NEA, liquor, etc.

• Making daily sales report and updating maintenance report

• Recording food loss and handling of cash

• Communicate and share information with staff& with office staff from different departments

• Evaluation and propose increment and promotion of staff

• Interviewing and selection of part time employees

• Providing suggestion and feedback regarding store operations and promotions

• Clearing and setting up of tables, bring customers to their tables, sending menu

• Attending to customers’ needs

• Preparation of condiments, beverages and desserts

• Serving of food and beverages

• Sending of bills and cashiering

• Wiping of utensils

• Answering phone call and customers’ inquiries

• Cleaning of store – mopping, sweeping, wiping of glass and mirrors, etc.

• Ad hoc duties assigned by superior

Requirements:

• Candidates must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Food & Beverage Services Management or equivalent

• At least 2-3 year(s) of working experience in the related field is required for this position

• Independent, self-motivated, resourceful and reliable

• Good interpersonal and communication skills

• Problem solver and has passion to think out of the box to achieve desires outcome

• Able to work efficiently under pressure

Benefits:

• $1,000 Completion Bonus

• Annual Leave (start with 14 days and up to 21 days)

• Variable Bonus (Monthly and Year-End)

• $200 Birthday Voucher

• Staff Meal and Discount

• Long Service Award

• Career Progression

Candidates who unable to meet the expectation of a Store Manager will be consider to start off as an Assistant Store Manager.

Job Title:
Store Manager / Assistant Store Manager – Amacha Chinatown
Role Purpose:
The Store Manager holds full responsibility for the performance and growth of the Amacha Chinatown outlet.
Beyond managing daily operations, this role is accountable for driving sales, building a high‐performing team, delivering exceptional customer experiences, and ensuring operational standards are consistently met or exceeded.
Key Responsibilities
Store Leadership & Business Ownership
Take full ownership of the outlet’s P&L, KPIs, and overall performance.
Lead, inspire, and coach the team to achieve sales, service, and efficiency targets.
Develop and implement initiatives that drive footfall, upselling, and repeat patronage.
Act as the main point of contact between HQ and the outlet, translating brand direction into executable plans.
Operational Excellence
Ensure seamless daily operations: opening/closing routines, shift deployment, and smooth service flow across peak periods.
Enforce adherence to SOPs in preparation, service, hygiene, and safety.
Analyze operational metrics (service speed, wastage, upsell performance) and drive corrective actions.
Oversee inventory management and ordering processes to ensure cost control and stock availability.
Sales & KPI Management
Monitor, track, and report on sales performance, labor cost ratio, and waste control.
Develop strategies with HQ to meet and exceed monthly revenue and productivity targets.
Lead the team in executing marketing campaigns, seasonal launches, and new product rollouts.
Implement performance incentives and recognition programs to sustain motivation.
Customer Experience & Brand Standards
Champion Amacha’s hospitality culture, ensuring every guest receives elevated service.
Handle escalated feedback personally, turning service recovery moments into loyalty wins.
Monitor store ambience, cleanliness, and merchandising to ensure brand standards are consistently met.
Team Management & Development
Recruit, train, and retain a capable and engaged team.
Conduct regular performance reviews, coaching sessions, and skill assessments.
Build succession within the team by mentoring Assistant Store Managers and senior staff.
Uphold a culture of accountability, teamwork, and pride in the brand.
Compliance & Administration
Ensure the outlet meets all hygiene, safety, and regulatory standards at all times.
Oversee workforce scheduling, ensuring labor costs are within budget while maintaining service readiness.
Complete and submit operational reports, financial reconciliations, and audit documents accurately and on time.
Liaise with HQ departments (HR, Marketing, Supply Chain) to support broader business initiatives.
Key Requirements
Experience:
Minimum 4–5 years in F&B with at least 2 years in a managerial role.
Skills:
Strong leadership, communication, and operational management capabilities.
Commercially minded with proven ability to drive sales and manage costs.
Hands-on, proactive, and able to make sound decisions under pressure.
Passionate about customer service and team development.
#J-18808-Ljbffr

The Paper Bunny is a lifestyle brand that creates and curates pieces for an intentional everyday life and thoughtful gifting. It has two stores located in Takashimaya Shopping Centre and in VivoCity, and is seeking a passionate and dynamic individual to join our team as a Store Manager to oversee all daily store operations and lead our retail team. This pivotal role will be responsible for the overall operations, performance and customer experience of the store, and will oversee all aspects of store management including sales performance, team management, inventory control, store maintenance and customer satisfaction.

Key Responsibilities

• Managing and overseeing the day-to-day operations of the store to ensure a seamless, smooth and enjoyable visitor and customer experience
• Developing and executing strategies to enhance customer experience, increase customer loyalty and drive sales performance and revenue at the store
• Ensuring a high level of customer satisfaction by addressing customer needs, resolving complaints effectively and training staff to provide exceptional service
• Developing, improving and optimising retail processes to improve productivity and operations at the store
• Ensuring that all stock and items in the store are accounted for at all times and conducting regular stock takes to ensure inventory at the store is sufficient and accurate
• Overseeing the receiving of new stock and stock transfers
• Working with the visual merchandising team to ensure the store is visually appealing and aligned with brand guidelines
• Managing the staff retail schedules and optimising resources to achieve optimal staffing levels for excellence in customer experience according to the requirements of the store
• Training and supervising all retail team members and ensuring that they perform their roles and responsibilities effectively to achieve goals and objectives set for the store
• Fostering a positive, dynamic and collaborative work environment at the store
• Preparing regular and detailed reports on store related matters including on sales, inventory and customers
• Communicating and collaborating closely with the HQ team on business and sales performance, new initiatives, and other pertinent issues
• Collaborating with the HQ team on loyalty programs, in-store activations, marketing initiatives and visual merchandising guidelines
• Staying updated on industry trends, customer preferences, and competitor activities to identify opportunities and challenges

Requirements & Skills

• Experience: Proven experience as a store manager or in another managerial position in the retail industry with a proven track record of achieving sales targets, optimising operations, and improving store performance.
• Knowledge: In-depth knowledge of retail and store management practices, sales and marketing and customer service principles.
• Leadership: Strong leadership, communication, and interpersonal skills to inspire and manage teams effectively.
• Organisation: Excellent organisational and time management abilities to balance operational and strategic priorities.
• Customer Focus: A strong customer service orientation with a passion for delivering exceptional shopping experiences.
• Adaptability: Ability to work in a fast-paced and dynamic retail environment.

If you are excited to shape the future of The Paper Bunny’s retail experience and contribute to a growing, dynamic team, we would love to hear from you!

If you feel you are the right person for the job, please send an email including the following:

• Resume (including, amongst other things, basic contact information about yourself); and
• A short 100-200 word write up of why you feel you are the right person for the job.

How to apply:

Send your application to:

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Management, Customer Service, and Strategy/Planning
• Industries Retail Apparel and Fashion, Retail, and Retail Luxury Goods and Jewelry

Referrals increase your chances of interviewing at The Paper Bunny by 2x

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Johor Baharu, Johore, Malaysia 1 month ago

Johor Baharu, Johore, Malaysia 2 months ago

Johor Baharu, Johore, Malaysia 2 months ago

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You get to enjoy 5-day work week. Join Ippudo and you will enjoy the fun in our family!

Job Duties:

• Analyse P&L, sales report and sales figures

• Reporting to the Area Manager

• Training and coaching of staff

• Planning of schedules and section planning

• Learn about food and beverage knowledge, and company’s culture

• Ordering from suppliers, maintaining inventory list and stocktaking

• Leading store’s daily meeting – reviewing operations and sales

• Handling and resolving incidents and customers’ complaints

• Knowledge the different licences, such as NEA, liquor, etc.

• Making daily sales report and updating maintenance report

• Recording food loss and handling of cash

• Evaluation and propose increment and promotion of staff

• Interviewing and selection of part time employees

• Providing suggestion and feedback regarding store operations and promotions

• Handling of irregular and emergency situations

• Cost control (food cost / labour cost)

• Attending to customers’ needs

• Serving of food and beverages

• Cleaning of store – mopping, sweeping, wiping of glass and mirrors, etc.

• Communicate and share information with staff

• Communicate with the different departments

• Ad hoc duties assigned by superior
  

Requirements:

• Candidates must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Food & Beverage Services Management or equivalent

• At least 2-3 year(s) of working experience in the related field is required for this position

• Independent, self-motivated, resourceful and reliable

• Good interpersonal and communication skills

• Problem solver and has passion to think out of the box to achieve desires outcome

• Able to work efficiently under pressure
  

Benefits:

• 5-day work week

• Variable bonus

• Meal provided

• Birthday voucher

• Staff Discount

• Leave

• Medical benefits

• Long Service Award

（Singaporeans/Singapore Permanent Residents)

Working Location:

1. Wisma Atria, #B1-40A/40B M&G LIFE, Wisma Atria, 435 Orchard Road, Singapore 238877

Job Responsibilities ( For managerial position):

• Sales Management

• Staff Supervision and Training

• Inventory Management

• Customer Service

• Financial Management

• Store Presentation and Maintenance

• Marketing and Promotions

• Safety and Security

• Reporting and Analysis

Job Requirements:

• Good communication skills with a pleasant disposition and positive learning attitude.

• Strong sense of responsibility & pro-activeness.

• Experience in retail

Staff Benefits:

• Attendance incentives

• Medical insurance

• Incentive bonus

• Training and uniform provided

• Local and Global career growth

Full-Time Working Requirements:

• 44 hours per week, including weekends and public holidays.

• Day Shift: 9:30 AM - 7:30 PM

• Night Shift: 12:30 PM - 10:30 PM

ABOUT M&G LIFE

Founded in 2016 and headquartered in Shanghai, M&G Life has become a leading force in China's lifestyle brand sector, known for the carefully selected cultural and creative merchandise, as well as popular crossover products from international IPs. With an emphasis on physical retail, M&G Life has successfully opened over 700 stores across China by 2025, offering an immersive shopping experience that combines premium products in a serene environment to enhance consumer lifestyles., we hope to spread out brand value to Southeast Asia. We aim to share our ethos of improving everyday life through exceptional design on a bigger scale. M&G Life invites passionate individuals to join our journey, promising a future of excellence, innovation, and collaboration.

Job Description

• Be the 1st-in-charge of the store to oversee and ensure smooth daily operations
• Responsible for the profit & loss of the store and implement appropriate cost control measures
• Manage the store’s budget and forecasts to meet or exceed management expectations
• Maximize profitability of the store by increasing turnover (revenues and covers) as a first priority and controlling costs as a second priority
• Maintain and improve the overall performance of the store on a regular basis including cost analysis and monitoring of processes
• Supervise food and operational safety to ensure a comfortable environment for the customers
• Ensure customers’ needs and expectations are met by providing an efficient and professional service as well as resolving potential service failure with tact and diplomacy
• Drive operational efficiencies of the store by providing operational leadership in support of the organization’s service culture and maximize customer satisfaction
• Control labour through effective manpower scheduling and monitor leave of staff
• Actively involved in hiring process by identifying and selecting candidates for junior positions
• Actively involved in staff counselling and propose to management on course of disciplinary action, including but not limited to, termination of employment
• Manage, supervise and groom a team of supervisors and service staff to ensure maximum utilization of manpower allocated
• Handle all store administrative duties
• Any other jobs or duties assigned by the Senior Store Manager from time to time

Job Requirements

• Minimum of 5 years management experience in Food & Beverage industry
• Possess sound leadership qualities and ability to manage service staff
• Competency in Microsoft Office applications (Excel, Word and PowerPoint)
• Excellent communication & interpersonal skills; able to build lasting relationships with guests.
• Possess good organizational and management skills; able to lead and inspire staff

About The Company

We have partnered with one of the leading retail groups in Singapore with a strong presence across multiple store formats islandwide. With a portfolio of well-established brands, the business continues to grow and adapt, serving diverse customer segments though its network of over 50 outlets.

Job Summary

The successful candidate will be responsible for the overall supermarket operations through effective execution of operational policies and procedures to maximise sales and profit in order to achieve overall business goals and objectives.

Key Responsibilities

• Achieve budgeted sales and profit through effective and efficient management of the supermarket by adhering to the established Operational Policies and Procedures.
• Manage cost through the use of productivity tools and measurements to optimise efficiency.
• Manage shrinkage within the company’s benchmark
• Achieve the targeted Customer Service Standards in order to meet and exceed the customers’ expectations.
• Ensure Food Safety Systems and Procedures are strictly complied with throughout the store and meet statutory requirement.
• Provide appropriate coaching and support to the team to develop a high performance team.

Qualifications

• Minimum 3 years of managerial experience in retail industry.
• Good understanding in retail operations.

Responsibilities

• manage store operations
• lead and supervise a team of Assistant Managers, Supervisors and Crew
• ensure that the store has adequate manpower for daily operations through effective and efficient roster planning and manpower deployment
• maintain guidelines of food preparation to ensure that desired quality and standards are achieved
• coach staff in providing excellent service experience to all customers
• handle all customer queries and feedback in a professional and timely manner
• ensure compliance to food safety, hygiene and sanitation standards according to statutory guidelines
• ensure that policies and standard operating procedures are strictly adhered to
• handle selection and recruitment of staff
• monitor work performance of all staff and enforce discipline when necessary
• ensure on-the-job training is conducted for all staff
• check on supplier operations and provide feedback to the Supply Chain Department if necessary

Requirements

• GCE 'O' level
• at least five years of relevant working experience in the food and beverage industry (experience in Japanese cuisine will be an added advantage)
• a natural leader, highly communicative to lead and motivate staff
• quality-driven with good understanding of local food and beverage trends
• trained eye for detail and customer-centric
• ability to work in a fast-paced environment

Work environment

• stores located islandwide
• 5.5 days per week (able to work on weekends and public holidays)

*New Outlets Opened at Clarke Quay Central*

Job Responsibilities:

• Be the 1st-in-charge of the store to oversee and ensure smooth daily operations
• Responsible for the profit & loss of the store and implement appropriate cost control measures
• Manage the store’s budget and forecasts to meet or exceed management expectations
• Maximize profitability of the store by increasing turnover (revenues and covers) as a first priority and controlling costs as a second priority
• Maintain and improve the overall performance of the store on a regular basis including cost analysis and monitoring of processes
• Supervise food and operational safety to ensure a comfortable environment for the customers
• Ensure customers’ needs and expectations are met by providing an efficient and professional service as well as resolving potential service failure with tact and diplomacy
• Drive operational efficiencies of the store by providing operational leadership in support of the organization’s service culture and maximize customer satisfaction
• Control labour through effective manpower scheduling and monitor leave of staff
• Actively involved in hiring process by identifying and selecting candidates for junior positions
• Actively involved in staff counselling and propose to management on course of disciplinary action, including but not limited to, termination of employment
• Manage, supervise and groom a team of supervisors and service staff to ensure maximum utilization of manpower allocated
• Handle all store administrative duties
• Any other jobs or duties assigned by the Senior Store Manager from time to time.

Job Requirements:

• Minimum of 5 years management experience in Food & Beverage industry.
• Possess sound leadership qualities and ability to manage service staff.
• Competency in Microsoft Office applications (Excel, Word and PowerPoint).
• Excellent communication & interpersonal skills; able to build lasting relationships with guests.
• Possess good organizational and management skills; able to lead and inspire staff
• Singaporeans only