795 Store Manager Positions jobs in Singapore

3 weeks ago Be among the first 25 applicants

About Us

Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia's leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into international markets namely the Philippines and the United States of America.

About Us

Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia's leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into international markets namely the Philippines and the United States of America.

Founded in 2010, we are proudly female-founded with more than 65% female representation in leadership roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we're on the cusp of something great, where we're working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.

There's a lot more work to be done with all of our exciting plans. So we're looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!)

Main Responsibilities

Team Management & Leadership

• Meet sales goals by leading, managing, mentoring, and providing feedback to a team of full-time and part-time retail associates
• Inspire and motivate team to work towards a collective goal
• Collaborate closely with all other functional team leads, in particular Commercial, Operations, Marketing and People & Culture
  
  

• Manage the day-to-day store operations to ensure a seamless and smooth customer experience
• Develop, improve and optimise retail processes to improve productivity and store operations
• Oversee general store administration and ensure compliance with policies and procedures, including goods receiving & transfers and cashier balancing
• Oversee store inventory levels and ensure the highest level of inventory accuracy by monitoring, scheduling and ordering inventory as required
• Conduct Stock Taking exercises at several intervals in the year, or as and when required
• Maintain outstanding store conditions and work closely with the Visual Merchandising team to optimize displays in-store
• Conduct manpower resource planning for both permanent and temporary retail staff; manage shift schedules and retail staff budget to achieve optimal staffing levels for excellence in the brand's customer experience, according to peak hours, days, and seasonality
• Recruit, coach, and build a robust team of Part Time and Full Time employees who strongly believe and live out the LB vision and mission
• Inspire and enable the team to provide a top notch and considerate service to all customers through training and mentoring
• Develop strategies to enhance the store customer experience and drive sales performance by conducting weekly business reviews to expand our customer base, increase store traffic and optimize profitability
• Deal with all issues that arise from staff or customers (complaints, grievances etc)
  
  

• 5 years of experience in the retail industry, preferably in fast fashion
• 3 years of experience in managing a retail team(s) - both front and back of house
• Extremely customer-centric and genuinely enjoys serving and getting to know customers better
• Strong leadership and interpersonal skills, able to motivate and lead the retail team
• Numerate and tech-savvy
• Open to working various shifts and able to work 5 days a week (including weekends and public holidays). Weekends are where all the magic happens!
  
  

• A Love, Bonito ambassador who believes in and embodies our culture and core values
• A passion and genuine love for people; you are a strong leader and are passionate about training, coaching and mentoring a strong team of 30-40 people
• A performance-driven attitude with a hunger and thirst for results and sales
• A high degree of professionalism, work ethic, judgement and keen attention to detail
• Strong communication skills and an outgoing personality who enjoys interacting and connecting with people to build trusting relationships with customers and external stakeholders
• A good team player, a self-starter, decision maker, gap spotter, captain of the ship
• Technical knowledge in all operational aspects of the store, including but not limited to inventory management, sales and cash management, merchandising, roster building, staff training and coaching, stock taking, and recruitment
  
  

• Full corporate insurance inclusive of Dental
• Attractive monthly commissions for ASM, Performance bonus for SM
• Fully stocked pantry
• Staff discounts
• Uniform credits and welcome gift card of store credits
• Personal Learning and Development Fund
• Wellness support via Ami
• Employee-led recognition platform via Praisepal
• A dynamic, no corporate-BS environment to learn, grow, and really make an impact

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Customer Service
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Love, Bonito by 2x

Get notified about new Retail Store Manager jobs in Singapore, Singapore .

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

About us

Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia’s leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into international markets namely the Philippines and the United States of America.

Founded in 2010, we are proudly female-founded with more than 65% female representation in leadership roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.

There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!)

Main Responsibilities

Team Management & Leadership

1. Meet sales goals by leading, managing, mentoring, and providing feedback to a team of full-time and part-time retail associates
2. Inspire and motivate team to work towards a collective goal
3. Collaborate closely with all other functional team leads, in particular Commercial, Operations, Marketing and People & Culture

Retail Performance & Operations: Customer Care, Sales & Stock Management, Visual Merchandising, Operations, Human Resources, Loss Prevention

1. Manage the day-to-day store operations to ensure a seamless and smooth customer experience
2. Develop, improve and optimise retail processes to improve productivity and store operations
3. Oversee general store administration and ensure compliance with policies and procedures, including goods receiving & transfers and cashier balancing
4. Oversee store inventory levels and ensure the highest level of inventory accuracy by monitoring, scheduling and ordering inventory as required
5. Conduct Stock Taking exercises at several intervals in the year, or as and when required.
6. Maintain outstanding store conditions and work closely with the Visual Merchandising team to optimize displays in-store
7. Conduct manpower resource planning for both permanent and temporary retail staff; manage shift schedules and retail staff budget to achieve optimal staffing levels for excellence in the brand's customer experience, according to peak hours, days, and seasonality
8. Recruit, coach, and build a robust team of Part Time and Full Time employees who strongly believe and live out the LB vision and mission
9. Inspire and enable the team to provide a top notch and considerate service to all customers through training and mentoring
10. Develop strategies to enhance the store customer experience and drive sales performance by conducting weekly business reviews to expand our customer base, increase store traffic and optimize profitability.
11. Deal with all issues that arise from staff or customers (complaints, grievances etc)

Minimum Requirements:

1. 5 years of experience in the retail industry, preferably in fast fashion
2. 3 years of experience in managing a retail team(s) - both front and back of house
3. Extremely customer-centric and genuinely enjoys serving and getting to know customers better
4. Strong leadership and interpersonal skills, able to motivate and lead the retail team
5. Numerate and tech-savvy
6. Open to working various shifts and able to work 5 days a week (including weekends and public holidays). Weekends are where all the magic happens!

You should have / be:

1. A Love, Bonito ambassador who believes in and embodies our culture and core values
2. A passion and genuine love for people; you are a strong leader and are passionate about training, coaching and mentoring a strong team of 30-40 people
3. A performance-driven attitude with a hunger and thirst for results and sales
4. A high degree of professionalism, work ethic, judgement and keen attention to detail
5. Strong communication skills and an outgoing personality who enjoys interacting and connecting with people to build trusting relationships with customers and external stakeholders
6. A good team player, a self-starter, decision maker, gap spotter, captain of the ship
7. Technical knowledge in all operational aspects of the store, including but not limited to inventory management, sales and cash management, merchandising, roster building, staff training and coaching, stock taking, and recruitment.

Benefits:

1. Full corporate insurance inclusive of Dental
2. Attractive monthly commissions for ASM, Performance bonus for SM
3. Fully stocked pantry
4. Staff discounts
5. Uniform credits and welcome gift card of store credits
6. Personal Learning and Development Fund
7. Wellness support via Ami
8. Employee-led recognition platform via Praisepal
9. A dynamic, no corporate-BS environment to learn, grow, and really make an impact

About us

Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia’s leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into international markets namely the Philippines and the United States of America.

Founded in 2010, we are proudly female-founded with more than 65% female representation in leadership roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.

There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!)

Main Responsibilities

Team Management & Leadership

• Meet sales goals by leading, managing, mentoring, and providing feedback to a team of full-time and part-time retail associates
• Inspire and motivate team to work towards a collective goal
• Collaborate closely with all other functional team leads, in particular Commercial, Operations, Marketing and People & Culture

Retail Performance & Operations: Customer Care, Sales & Stock Management, Visual Merchandising, Operations, Human Resources, Loss Prevention

• Manage the day-to-day store operations to ensure a seamless and smooth customer experience
• Develop, improve and optimise retail processes to improve productivity and store operations
• Oversee general store administration and ensure compliance with policies and procedures, including goods receiving & transfers and cashier balancing
• Oversee store inventory levels and ensure the highest level of inventory accuracy by monitoring, scheduling and ordering inventory as required
• Conduct Stock Taking exercises at several intervals in the year, or as and when required.
• Maintain outstanding store conditions and work closely with the Visual Merchandising team to optimize displays in-store
• Conduct manpower resource planning for both permanent and temporary retail staff; manage shift schedules and retail staff budget to achieve optimal staffing levels for excellence in the brand's customer experience, according to peak hours, days, and seasonality
• Recruit, coach, and build a robust team of Part Time and Full Time employees who strongly believe and live out the LB vision and mission
• Inspire and enable the team to provide a top notch and considerate service to all customers through training and mentoring
• Develop strategies to enhance the store customer experience and drive sales performance by conducting weekly business reviews to expand our customer base, increase store traffic and optimize profitability.
• Deal with all issues that arise from staff or customers (complaints, grievances etc)

Minimum Requirements:

• 5 years of experience in the retail industry, preferably in fast fashion
• 3 years of experience in managing a retail team(s) - both front and back of house
• Extremely customer-centric and genuinely enjoys serving and getting to know customers better
• Strong leadership and interpersonal skills, able to motivate and lead the retail team
• Numerate and tech-savvy
• Open to working various shifts and able to work 5 days a week (including weekends and public holidays). Weekends are where all the magic happens!

You should have / be:

• A Love, Bonito ambassador who believes in and embodies our culture and core values
• A passion and genuine love for people; you are a strong leader and are passionate about training, coaching and mentoring a strong team of 30-40 people
• A performance-driven attitude with a hunger and thirst for results and sales
• A high degree of professionalism, work ethic, judgement and keen attention to detail
• Strong communication skills and an outgoing personality who enjoys interacting and connecting with people to build trusting relationships with customers and external stakeholders
• A good team player, a self-starter, decision maker, gap spotter, captain of the ship
• Technical knowledge in all operational aspects of the store, including but not limited to inventory management, sales and cash management, merchandising, roster building, staff training and coaching, stock taking, and recruitment.

Benefits:

• Full corporate insurance inclusive of Dental
• Attractive monthly commissions for ASM, Performance bonus for SM
• Fully stocked pantry
• Staff discounts
• Uniform credits and welcome gift card of store credits
• Personal Learning and Development Fund
• Wellness support via Ami
• Employee-led recognition platform via Praisepal
• A dynamic, no corporate-BS environment to learn, grow, and really make an impact

About us

Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia’s leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into international markets namely the Philippines and the United States of America.

Founded in 2010, we are proudly female-founded with more than 65% female representation in leadership roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.

There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!)

Main Responsibilities

Team Management & Leadership

• Meet sales goals by leading, managing, mentoring, and providing feedback to a team of full-time and part-time retail associates
• Inspire and motivate team to work towards a collective goal
• Collaborate closely with all other functional team leads, in particular Commercial, Operations, Marketing and People & Culture

Retail Performance & Operations

• Manage the day-to-day store operations to ensure a seamless and smooth customer experience
• Develop, improve and optimise retail processes to improve productivity and store operations
• Oversee general store administration and ensure compliance with policies and procedures, including goods receiving & transfers and cashier balancing
• Oversee store inventory levels and ensure the highest level of inventory accuracy by monitoring, scheduling and ordering inventory as required
• Conduct Stock Taking exercises at several intervals in the year, or as and when required.
• Maintain outstanding store conditions and work closely with the Visual Merchandising team to optimize displays in-store
• Conduct manpower resource planning for both permanent and temporary retail staff; manage shift schedules and retail staff budget to achieve optimal staffing levels for excellence in the brand's customer experience, according to peak hours, days, and seasonality
• Recruit, coach, and build a robust team of Part Time and Full Time employees who strongly believe and live out the LB vision and mission
• Inspire and enable the team to provide a top notch and considerate service to all customers through training and mentoring
• Develop strategies to enhance the store customer experience and drive sales performance by conducting weekly business reviews to expand our customer base, increase store traffic and optimize profitability.
• Deal with all issues that arise from staff or customers (complaints, grievances etc)

Minimum Requirements:

• 5 years of experience in the retail industry, preferably in fast fashion
• 3 years of experience in managing a retail team(s) - both front and back of house
• Extremely customer-centric and genuinely enjoys serving and getting to know customers better
• Strong leadership and interpersonal skills, able to motivate and lead the retail team
• Numerate and tech-savvy
• Open to working various shifts and able to work 5 days a week (including weekends and public holidays)

You should have / be:

• A Love, Bonito ambassador who believes in and embodies our culture and core values
• A passion and genuine love for people; you are a strong leader and are passionate about training, coaching and mentoring a strong team of 30-40 people
• A performance-driven attitude with a hunger and thirst for results and sales
• A high degree of professionalism, work ethic, judgement and keen attention to detail
• Strong communication skills and an outgoing personality who enjoys interacting and connecting with people to build trusting relationships with customers and external stakeholders
• A good team player, a self-starter, decision maker, gap spotter, captain of the ship
• Technical knowledge in all operational aspects of the store, including but not limited to inventory management, sales and cash management, merchandising, roster building, staff training and coaching, stock taking, and recruitment.

Benefits:

• Full corporate insurance inclusive of Dental
• Attractive monthly commissions for ASM, Performance bonus for SM
• Fully stocked pantry
• Staff discounts
• Uniform credits and welcome gift card of store credits
• Personal Learning and Development Fund
• Wellness support via Ami
• Employee-led recognition platform via Praisepal
• A dynamic, no corporate-BS environment to learn, grow, and really make an impact

3 weeks ago Be among the first 25 applicants

About Us
Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia's leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into international markets namely the Philippines and the United States of America.

About Us
Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia's leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into international markets namely the Philippines and the United States of America.
Founded in 2010, we are proudly female-founded with more than 65% female representation in leadership roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we're on the cusp of something great, where we're working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.
There's a lot more work to be done with all of our exciting plans. So we're looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!)
Main Responsibilities
Team Management & Leadership

• Meet sales goals by leading, managing, mentoring, and providing feedback to a team of full-time and part-time retail associates
• Inspire and motivate team to work towards a collective goal
• Collaborate closely with all other functional team leads, in particular Commercial, Operations, Marketing and People & Culture
  

• Manage the day-to-day store operations to ensure a seamless and smooth customer experience
• Develop, improve and optimise retail processes to improve productivity and store operations
• Oversee general store administration and ensure compliance with policies and procedures, including goods receiving & transfers and cashier balancing
• Oversee store inventory levels and ensure the highest level of inventory accuracy by monitoring, scheduling and ordering inventory as required
• Conduct Stock Taking exercises at several intervals in the year, or as and when required
• Maintain outstanding store conditions and work closely with the Visual Merchandising team to optimize displays in-store
• Conduct manpower resource planning for both permanent and temporary retail staff; manage shift schedules and retail staff budget to achieve optimal staffing levels for excellence in the brand's customer experience, according to peak hours, days, and seasonality
• Recruit, coach, and build a robust team of Part Time and Full Time employees who strongly believe and live out the LB vision and mission
• Inspire and enable the team to provide a top notch and considerate service to all customers through training and mentoring
• Develop strategies to enhance the store customer experience and drive sales performance by conducting weekly business reviews to expand our customer base, increase store traffic and optimize profitability
• Deal with all issues that arise from staff or customers (complaints, grievances etc)
  

• 5 years of experience in the retail industry, preferably in fast fashion
• 3 years of experience in managing a retail team(s) - both front and back of house
• Extremely customer-centric and genuinely enjoys serving and getting to know customers better
• Strong leadership and interpersonal skills, able to motivate and lead the retail team
• Numerate and tech-savvy
• Open to working various shifts and able to work 5 days a week (including weekends and public holidays). Weekends are where all the magic happens!
  

• A Love, Bonito ambassador who believes in and embodies our culture and core values
• A passion and genuine love for people; you are a strong leader and are passionate about training, coaching and mentoring a strong team of 30-40 people
• A performance-driven attitude with a hunger and thirst for results and sales
• A high degree of professionalism, work ethic, judgement and keen attention to detail
• Strong communication skills and an outgoing personality who enjoys interacting and connecting with people to build trusting relationships with customers and external stakeholders
• A good team player, a self-starter, decision maker, gap spotter, captain of the ship
• Technical knowledge in all operational aspects of the store, including but not limited to inventory management, sales and cash management, merchandising, roster building, staff training and coaching, stock taking, and recruitment
  

• Full corporate insurance inclusive of Dental
• Attractive monthly commissions for ASM, Performance bonus for SM
• Fully stocked pantry
• Staff discounts
• Uniform credits and welcome gift card of store credits
• Personal Learning and Development Fund
• Wellness support via Ami
• Employee-led recognition platform via Praisepal
• A dynamic, no corporate-BS environment to learn, grow, and really make an impact

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Love, Bonito by 2x

Get notified about new Retail Store Manager jobs in Singapore, Singapore .

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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Job Responsibilities & Requirements

Job Responsibilities:

• Reporting to the Block Manager
• To lead and motivate team of retail staff to achieve sales targets, with high standard of performance, good team work, effective communication,consistent positive result, continuous improvement and with excellent customer service
• To ensure the optimal sales,merchandise mix and stock holding
• To analyse sales results and to implement constructive idea for increasing revenue
• To develop Improvement plan for the store
• To work closely with Merchandising and Visual Merchandising Team on inventory and store display
• To conduct on-the-job training and customer service training for the retail staff
• To handle customers' feedback and complaints
• To coordinate the received/delivery inventory control ordering
• To handle cost control and store expenses
• To ensure service level and to increase store operations efficiency.

Requirements:

• Minimum Diploma in Retail Management or related disciplines
• Possess strong leadership with good planning and organization skills
• Possess good ability to demonstrate problem solving and analytical skills with pro-active approach
• Preferably with 3 Years Managerial position
• Positive disposition with a passion for retail industry

Staff Benefits:

• Birthday Leave
• Employee Discount
• Optical/ Dental Claim
• Career Progression

**We regret that only shortlisted candidates will be notified.

Lower priced for a reason." This phrase encapsulates how MUJI first began in 1980. We launched products that might almost be regarded as substandard if based on traditional criteria. Focusing on our three priorities of "selection of materials," "streamlining of processes," and "simplification of packages," we have grown into a brand with over 7,000 no-frills quality products.

This site introduces MUJI from various perspectives such as "Message from MUJI" "Products and Services" "Stores" and "MUJI's Expanding Activities.

Job Title: Retail Store Manager

The retail store manager plays a critical role in ensuring the success of our retail operations. This position is responsible for overseeing the day-to-day activities of our retail stores, driving sales growth, and delivering exceptional customer experiences.

This role involves managing a team of staff, monitoring store performance metrics, and implementing strategies to meet business objectives. The successful candidate will have a proven track record in retail operations, with a strong focus on customer service, inventory management, and team leadership.

• Oversee daily operations of all retail outlets to ensure consistent performance and operational excellence.
• Develop and implement operational policies and procedures to improve efficiency and customer experience.
• Monitor store performance metrics, including sales, customer satisfaction, and operational costs.

To be successful in this role, you will need:

• A degree in Business Administration or related field.
• Proven experience in retail operations, with a minimum of 3-5 years in a managerial role.
• Excellent leadership and team management skills.
• Strong analytical and problem-solving abilities.
• Proficiency in inventory management systems and retail software.

We offer a competitive salary package, opportunities for career growth and development, and a dynamic work environment that fosters innovation and collaboration.

We are seeking a skilled professional to oversee the daily operations of our retail stores in Singapore.

• Perform sales activities and duties to meet sales quotas.
• Demonstrate product knowledge and monitor stock levels for efficient inventory management.
• Maintain an exceptional store condition and perform cashiering duties with integrity.
• Receive shipments and stay up-to-date with product information.

Requirements:

• Proven experience in retail sales with at least 3-5 years of F&B background.
• Possess excellent communication and interpersonal skills to work effectively with colleagues and customers.
• Able to work flexible hours, including weekends and public holidays.

Roles & Responsibilities

As a Retail Store manager/supervisor , you will help create excitement about the products that the Company carries, providing the right solutions and getting products into the hands of the Company's valued customers.

Job Description:

· Proactively provide professional customer service and product recommendations to customers

· Perform cashiering duties

· Receiving of stocks and arrangement of stock up the shelves

· Monitoring expiry dates and shelf lives of products

· Pack products according to customers' orders

· Perform daily housekeeping to maintain outlet cleanliness

· Other ad-hoc duties as and when assigned by the management

· Understand basic and fundamentals of taking care and elevating a pet diet

Requirements:

· Able to work on retail operational hours which includes Weekends and Public Holidays.

· 5 or 6 days work week

· Able to handle carrying of heavy load up to 10kg (with trolley assistance) and willing to travel.

· Growth mindset with a can-do attitude.

· Self-motivated, results-driven and possess good problem-solving skills.

· Possess good interpersonal skills and able to work independently as well as working collaboratively in a team.

Benefits:

• Medical reimbursement
• Best employee award
• Birthday leave
• Comission incentive
• Monthly growth incentive

To apply, please WhatsApp us at 87976225 or visit our website at .