3,718 Spa Receptionist jobs in Singapore

Responsibilities

• Maximising the revenue in the spa through effective scheduling, yield management and sale.
• Maintain sound treatment and retail knowledge with the ability to accurately describe benefits and prices
• Actively recommend products and provide further consultation to guests to ensure that sales are closed on product recommendation made by the therapists
• Acts as an Ambassador for the spa to ensure outstanding guest relations by the brand protocols and genuine care and attention to detail
• Conduct spa tours for all guests, including VIPs and prospective members. Consistently record guest preferences, accurately updating guest profiles and communicating any relevant information to colleagues
• Respond to all guest enquiries promptly and efficiently. Maintain cleanliness, presentation and organisation of the reception area
• Ensure that adequate supplies of all public information material are available and in immaculate condition

Requirements

• Relevant certification in Spa Services
• At least 1 year of relevant experience
• Excellent communication and interpersonal skills
• Willing to work shift hours including weekends, and public holidays

Greet and welcome guests as soon as they arrive at the Spa

Direct visitors to the appropriate services

Answer and forward incoming phone calls

Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)

Provide basic and accurate information in-person and via phone/email

Receive, sort and distribute daily mail/deliveries

Order spa supplies and keep inventory of stock

Update calendars and schedule

Keep updated records of expenses and costs

Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs.

Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Less than 1-year related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law

Spa Receptionist – Join Our Dynamic Team

Do you have a warm personality and a passion for wellness? Join our team as a Spa Receptionist and be the first point of contact for our valued guests If you love creating exceptional customer experiences, we'd love to meet you

What We Offer

Attractive Commission – Earn personal + group incentives

Medical & Dental Benefits – Medical & dental coverage for your well-being

Performance Bonus – Be rewarded for your excellence

Birthday Vouchers – Special vouchers to celebrate your day

Staff Discounts – Pamper yourself with our treatments

Staff Referral Rewards – Get rewarded for bringing great talent onboard

Training Provided – No experience? No problem We'll guide you

Prime Location – Conveniently located next to the MRT

Duties & Responsibilities

Welcome and assist guests with check-ins and check-outs

Provide recommendations on spa services, promotions & products

Manage point-of-sale transactions & process payments

Ensure a seamless customer experience by coordinating with staff

Handle customer inquiries via phone & walk-ins

Assist with administrative tasks such as data entry & filing

Who We're Looking For

Prior experience in customer service or hospitality (spa/wellness experience is a plus)

Strong multitasking, organizational skills and attention to detail

Proficiency in computer systems & booking software

A friendly and professional customer-focused attitude

A passion for beauty, wellness & self-care

Flexibility to work shifts, weekends & public holidays

Ready to be part of an amazing team? Apply now and take the next step in your career

Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs.
Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1-year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law
#J-18808-Ljbffr

Job Responsibilities:
Greet and welcome customers in a professional and friendly manner
Answer all customer inquiries, both in-person and on the phone, in a timely and courteous manner
Schedule appointments and maintain the appointment calendar
Maintain accurate records of customer interactions and transactions
Assist with customer complaints and provide appropriate solutions
Handle and resolve customer complaints and escalate to the appropriate department or manager when necessary
Process payments and issue receipts to customers (cashiering)
Manage the company's correspondence and respond to emails in a timely manner
Maintain a clean and organized reception area
Requirements:
Experience as a receptionist, administator, customer service representative or a similar role preferred
Excellent communication skills, both verbal and written
Able to work independently and in a team
Basic proficiency in Microsoft Office
Able to multitask and prioritize tasks effectively
Bilingual will be added advantage (to liaise with both English & Mandarin speaking customers)
5 days work week (retail shift hours)
#J-18808-Ljbffr

Greet and welcome guests as soon as they arrive at the Spa

Direct visitors to the appropriate services

Answer and forward incoming phone calls

Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)

Provide basic and accurate information in-person and via phone/email

Receive, sort and distribute daily mail/deliveries

Order spa supplies and keep inventory of stock

Update calendars and schedule

Keep updated records of expenses and costs

Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs.

Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Less than 1-year related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law