231 Solutions Engineering jobs in Singapore
Solutions Engineering Manager
Posted today
Job Viewed
Job Description
About Glean
Founded in 2019, Glean is an innovative AI-powered knowledge management platform designed to help organizations quickly find, organize, and share information across their teams. By integrating seamlessly with tools like Google Drive, Slack, and Microsoft Teams, Glean ensures employees can access the right knowledge at the right time, boosting productivity and collaboration. The company's cutting-edge AI technology simplifies knowledge discovery, making it faster and more efficient for teams to leverage their collective intelligence.
Glean was born from Founder & CEO Arvind Jain's deep understanding of the challenges employees face in finding and understanding information at work. Seeing firsthand how fragmented knowledge and sprawling SaaS tools made it difficult to stay productive, he set out to build a better way - an AI-powered enterprise search platform that helps people quickly and intuitively access the information they need. Since then, Glean has evolved into the leading Work AI platform, combining enterprise-grade search, an AI assistant, and powerful application- and agent-building capabilities to fundamentally redefine how employees work.
About The Role
Glean is looking for a talented Solutions Engineering Manager (SEM) to join our dynamic Singapore team. As an SEM, you will be responsible for leading a team of solutions engineers (SEs) to ensure both prospects and Glean customers receive top-notch technical guidance and value. The Singapore Solution Engineering Manager will be responsible for driving and improving pre-sales engagements, such as, technical discovery, custom product demonstrations, use case workshops, and pilots. Additionally, the SEM will be responsible for driving and improving customer adoption, growth, and business value of Glean's transformational Work AI platform.
You Will
- Develop and lead a high-performing team of solutions engineers, providing mentorship, guidance, coaching, and ongoing support.
- Establish and maintain your role as a territory / segment's primary technical advisor; think of yourself as the CTO of every customer relationship.
- Work with your team of SEs as well as prospects and customers to connect to new data sources including custom integrations.
- Leverage top sales methodologies and frameworks, like Command of the Message and MEDDPICC, to lead technical discovery and improve scoping, deal inspection, and technical and business value delivery.
- Identify opportunities for expansion of Glean within customer install bases.
- Collaborate cross-functionally (including, sales and services) to ensure priorities and expectations between Glean and the customer are aligned and executed.
- Help troubleshoot, prioritize, and escalate issues for assigned customers, ensuring customer satisfaction and retention.
- Partner cross-functionally with Product Management, Engineering, and Customer Support to drive customer satisfaction, and be the voice of the field to prioritize product enhancements.
- Be an active member of the Glean customer technical community helping to drive industry recognition and best practices.
About You
- Pre or post-sales solution consultant experience in a rapidly growing software company.
- Proven experience in people leadership, talent development, and performance management.
- 5-7 years of SE experience: Managers typically have a proven track record of success in sales engineering, with experience working on complex deals and collaborating with cross-functional teams.
- API and integration experience in a hybrid or SaaS environment.
- Deep understanding of cloud architecture, security, and networking, including cloud and on-premise.
- Deep understanding of integration architecture, including API expertise
- Hands-on experience with cloud technologies, particularly Google Cloud Platform (GCP), Amazon Web Services (AWS), or Microsoft Azure.
- Cloud security, information security, and audit experience to represent technical and audit frameworks with customer stakeholders and executives.
- Strong Technical Background: SEM must have a strong understanding of the company's products and services, as well as the technical skills to provide guidance and coaching to SEs and customers.
- Project Management Skills: Managers must be able to balance multiple priorities and projects simultaneously, prioritize tasks, and allocate resources effectively.
- Presentation and Communication skills: SEMs must be able to communicate technical information to non-technical stakeholders, both internally and externally.
Interpersonal Skills
- Excellent active listening, communication, and professional presentation skills.
- High emotional intelligence.
- Project planning and execution capabilities.
- Proactive and self-motivated.
- Highly organized and detail-oriented.
- Startup DNA + Do Whatever It Takes (DWIT)
- Data-driven mindset for assessing success and identifying opportunities for improvement.
Location:
Singapore (Remote)
We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.
Software Engineer - Solutions Engineering
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Software Engineer - Solutions Engineering
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Software Engineer - Solutions Engineering
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Canonical
Software Engineer - Solutions Engineering
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Software Engineer - Solutions Engineering
role at
Canonical
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder-led, profitable, and growing.
Help us shape the future of open source IT, devops, and IS, from bare metal to containers. Our goal is to revolutionise open source application and infrastructure operations.
We want to transform the world of software operations by enabling true model-driven operations via next-generation infrastructure-as-code. This will allow companies to run very efficient bare-metal operations for high-performance computing, private cloud, data lakes, AI/ML, and analytics. We need to invent some new technology, and we need to build some new products; we are therefore looking for someone who can lead and inspire a regional software engineering team to fulfill this initiative.
The Solutions Engineering team works in close collaboration with our managed infrastructure operations team, which runs many private OpenStack clouds and Kubernetes clusters for customers around the world. This enables us to improve our infra-as-code products based on our own real experience, mirroring that of our users and customers. We work in Python, creating open source automation capabilities that simplify operations for anybody, anywhere, who is building on Ubuntu.
Most of the team's work involves pure Python software development focused on enabling true DevOps workflows. We strive for high quality in both design, documentation, tests, and performance as we enhance operations code packages and Ubuntu itself in order to ensure our platform is the easiest, most robust, and best performing for driving your infrastructure.
This role is ideal for software engineers who want to work in a global team, have a passion for distributed systems and cloud computing, and an interest in the entire Linux stack - from kernel to networking to virtualization and containers.
What you will do
Work in Python and Golang to design and deliver open source software operations code
Work with the entire Linux stack, from kernel, networking, storage, to applications
Shape high quality open source monitoring and alerting infrastructure
Rethink open source operations for our customers and open source community
Demonstrate sound engineering design and testing principles in your code
Follow agile software development practices
Coach and develop your colleagues where you have insights
Grow a healthy, collaborative engineering culture in line with the company values
Global travel up to 10% of time for internal and external events
Who you are
You are a passionate Python developer
You are organised and want your team to deliver timely, high quality software
You understand the importance of reliable operations in an agile world
You have sound knowledge of cloud computing concepts & technologies
You have practical knowledge of Linux and networking
You are a lifelong learner
Bonus points for
You have graduated with a university degree in Computer Science or related software engineering field
Golang programming skills
What we offer colleagues
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
Distributed work environment with twice-yearly team sprints in person
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Team Member Assistance Program & Wellness Platform
Opportunity to travel to new locations to meet colleagues
Priority Pass and travel upgrades for long-haul company events
About Canonical
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
Seniority level
Seniority level Entry level
Employment type
Employment type Full-time
Job function
Job function Engineering and Information Technology
Industries Software Development
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Engineering Manager - Solutions Engineering
Posted today
Job Viewed
Job Description
Overview
Engineering Manager - Solutions Engineering
at Canonical. Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is founder-led, profitable, and growing. The Solutions Engineering team works in close collaboration with our managed infrastructure operations team, which runs many private OpenStack clouds and Kubernetes clusters for customers around the world. This enables us to improve our infra-as-code products based on real user experience. Most of the team's work involves Python software development focused on enabling DevOps workflows, with a focus on design, documentation, tests, and performance to ensure Ubuntu is easy, robust, and high performing for driving infrastructure.
The company is distributed, with 1200+ colleagues in 75+ countries and very few office-based roles, and teams meet 2-4 times yearly in person in interesting locations around the world to align on strategy and execution.
What you will do
Lead and develop a team of Python engineers working remotely in global locations
Hiring, coaching, mentoring, feedback, and hands-on career development
Demonstrate sound engineering principles by directly contributing code yourself
Plan and manage progress on agreed goals and projects
Set and manage expectations with other engineering and operations teams
Coordinate with management and internal and external stakeholders or customers
Advocate for modern, agile software development practices
Help develop and evangelize great engineering and organizational practices
Grow a healthy, collaborative engineering culture in line with the company values
Be an active part of the leadership team and collaborate with other leaders in the organisation
Travel globally up to 10% of time for internal and external events
Who you are
You love developing and growing people and have a track record of doing it
You are knowledgeable and passionate about agile software development
You love leading, coaching, and mentoring software developers - especially Python ones
You are knowledgeable in cloud computing concepts & technologies
You are comfortable administrating Linux servers, including their storage and networking
You have hands-on experience with software automation
You are organized and want your team to deliver high-quality software in a timely manner
You are a lifelong learner
Bonus points for
You have graduated with a university degree in Computer Science or related software engineering field
Having a thorough understanding of modern infrastructure, including OpenStack or Kubernetes
Having experience in operations as well as software development
Being familiar with the challenges of large-scale, multi-cloud operations
Go expertise
What we offer colleagues
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
Distributed work environment with twice-yearly team sprints in person
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Team Member Assistance Program & Wellness Platform
Opportunity to travel to new locations to meet colleagues
Priority Pass and travel upgrades for long-haul company events
About Canonical
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, we are changing the world of software. We recruit on a global basis and set a high standard for people joining the company. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Engineering and Information Technology
Industries
Software Development
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Senior Manager, Solutions Engineering
Posted today
Job Viewed
Job Description
Join the fintech revolution with Mambu, the leading SaaS cloud banking platform. We're on a mission to make banking better for a billion people. Explore exciting career opportunities and help shape the future of financial services. Learn more here .
What You'll Do
- Lead and develop a high-performing regional presales Solutions Engineering team.
- Act as a strategic technical partner to sales, demonstrating SaaS core banking value to prospects.
- Drive successful product demonstrations, technical presentations, and RFx responses to close deals.
- Provide hands-on technical support and leadership as a Player-Coach across diverse FinTech clients.
- Develop and execute regional presales strategies aligned with sales goals and global initiatives.
- Ensure sales team enablement with technical knowledge, tools, and relevant presales collateral.
What You'll Bring
- Minimum 5 years of experience in presales, preferably within the financial services or SaaS industry.
- Proven track record of leading and managing a high-performing team.
- Deep understanding of core banking systems and related technologies.
- Strong understanding of SaaS business model.
- A consultative, customer-facing mindset of listening, understanding and anticipating customer needs
- Strong technical presentation and communication skills.
What You'll Get
Join us to shape the future of banking, where your professional growth is equally as valued as your personal well-being.
- Competitive base salary
- Company equity for all
- Learning and development opportunities
- Hybrid/Remote working (location dependant)
- 30 day working abroad
- 4 week paid sabbatical after 5 years service
- Additional benefits based on location
Let's connect
Follow Mambu on LinkedIn for the latest Fintech trends and success stories. Connect with us on Facebook , Instagram , and YouTube to experience our vibrant culture. Explore our mission, values, and the world we're building at . Check out our Insights Hub for industry insights, Mambu blogs, webinars, and upcoming events.
As part of the recruitment (or HR onboarding) process, you will be required to obtain authorized criminal background and credit screening results, as well as be queried against a sanctions/anti-money-laundering/counter terrorism financing/politically exposed persons screening service and your employment is conditional upon approval of these results.
At Mambu, we encourage all interested candidates to apply, even if they don't meet every listed qualification, as we value diversity and recognize that experience doesn't always perfectly align with job descriptions. We are committed to providing equal opportunities for applicants with disabilities; if you need assistance during the application process, please contact
Senior Manager, Solutions Engineering
Posted today
Job Viewed
Job Description
Join the fintech revolution with Mambu, the leading SaaS cloud banking platform. We're on a mission to make banking better for a billion people. Explore exciting career opportunities and help shape the future of financial services. Learn more here
As the
Solutions Engineering/ Presales Manager
for the
APAC
region, you will play a pivotal role in driving Mambu's growth and success in one of our most dynamic markets. This is a regional leadership position responsible for guiding the high-performing regional Solutions Engineering (Presales) team. You will be a key strategic partner to the Market Sales Director, ensuring that our go-to-market motion is effective, our technical presales engagements are world-class, and we are converting the right opportunities into long-term, successful Mambu customers. This role is a unique blend of technical leadership, commercial acumen, and strategic sales management
What You'll Do
- Lead and Mentor: Manage, coach, and develop the APAC Solutions Engineering team, fostering a culture of excellence, collaboration, and continuous improvement.
- Drive GTM Strategy: Partner closely with the Market Sales Director to define and execute the go-to-market strategy for the APAC region, ensuring tight alignment between the sales and presales functions.
- Strategic Deal Support: Provide senior oversight and hands-on support for the most complex and strategic deals, ensuring that our solutions are positioned effectively to solve customer challenges and create business value.
- Opportunity Qualification: Implement and manage rigorous deal qualification processes to ensure that the team's resources are focused on opportunities that align with Mambu's product capabilities and strategic goals.
- Executive Engagement: Build and maintain strong relationships with C-level executives and key technical stakeholders at prospective and existing customers.
- Cross-Functional Alignment: Act as the key liaison between the APAC field teams and global functions, including Product, Partners and Marketing, to ensure feedback from the field informs our global strategy.
- Operational Excellence: Own the performance metrics, forecasting, and operational cadence for the regional Solutions Engineering team to ensure efficiency and predictability.
What You'll Bring
- Proven experience in a senior leadership role managing a regionally-based sales or, preferably, presales (Solutions Engineering / Sales Engineering) team within the core banking solutions, digital banking platforms, payments or related fintech products.
- A strong track record of successfully selling complex technology solutions to incumbent banks and large financial institutions across the APAC region.
- Deep expertise in navigating long and complex sales cycles with multiple stakeholders, from technical teams to C-level executives.
- Significant experience in the financial services sector, with a particular emphasis on the core banking, retail banking and/or SME banking segments.
- Demonstrated ability to build and execute a successful go-to-market strategy in a high-growth environment.
- Excellent communication, presentation, and interpersonal skills, with the ability to act as a credible advisor to senior business and technology leaders.
What You'll Get
Join us to shape the future of banking, where your professional growth is equally as valued as your personal well-being.
- Competitive base salary
- Company equity for all
- Learning and development opportunities
- Hybrid/Remote working (location dependant)
- 30 day working abroad
- 4 week paid sabbatical after 5 years service
- Additional benefits based on location
Let's connect
Follow Mambu on LinkedIn for the latest Fintech trends and success stories. Connect with us on Facebook , Instagram , and YouTube to experience our vibrant culture. Explore our mission, values, and the world we're building at . Check out our Insights Hub for industry insights, Mambu blogs, webinars, and upcoming events.
As part of the recruitment (or HR onboarding) process, you will be required to obtain authorized criminal background and credit screening results, as well as be queried against a sanctions/anti-money-laundering/counter terrorism financing/politically exposed persons screening service and your employment is conditional upon approval of these results.
At Mambu, we encourage all interested candidates to apply, even if they don't meet every listed qualification, as we value diversity and recognize that experience doesn't always perfectly align with job descriptions. We are committed to providing equal opportunities for applicants with disabilities; if you need assistance during the application process, please contact
Senior Manager, Solutions Engineering
Posted today
Job Viewed
Job Description
Senior Manager, Solutions Engineering – Mambu
We are building the future of banking. As a Senior Manager for Solutions Engineering, you will lead the APAC region’s Presales team, partnering with Sales Directors to accelerate customer acquisition and shape the go‐to‐market strategy for core banking and fintech solutions.
What You’ll Do
Lead and Mentor: Manage, coach, and develop the APAC Solutions Engineering team, fostering a culture of excellence and continuous improvement.
Drive GTM Strategy: Partner with the Market Sales Director to define and execute the go‐to‐market strategy for the APAC region, ensuring tight alignment between sales and presales functions.
Strategic Deal Support: Provide senior oversight and hands‐on support for the most complex and strategic deals, ensuring our solutions are positioned effectively to solve customer challenges.
Opportunity Qualification: Implement rigorous deal qualification processes to focus on opportunities that align with Mambu’s product capabilities and strategic goals.
Executive Engagement: Build strong relationships with C‐level executives and key technical stakeholders at prospective and existing customers.
Cross‐Functional Alignment: Act as the key liaison between the APAC field teams and global functions (Product, Partners, Marketing) to ensure field feedback informs our global strategy.
Operational Excellence: Own performance metrics, forecasting, and operational cadence for the regional team to ensure efficiency and predictability.
What You’ll Bring
Proven experience in a senior leadership role managing a regionally‐based sales or presales team within core banking, digital banking platforms, payments, or related fintech products.
Strong track record of selling complex technology solutions to incumbent banks and large financial institutions across APAC.
Deep expertise navigating long, complex sales cycles with multiple technical and executive stakeholders.
Significant experience in financial services, especially core banking, retail banking, or SME banking segments.
Demonstrated ability to build and execute a go‐to‐market strategy in a high‐growth environment.
Excellent communication, presentation, and interpersonal skills, able to act as a credible advisor to senior business and technology leaders.
What You’ll Get
Competitive base salary and company equity for all.
Learning and development opportunities.
Hybrid/Remote working (location dependent).
30‐day working abroad, 4‐week paid sabbatical after 5 years service, and additional location‐based benefits.
Let’s Connect
Follow Mambu on LinkedIn for the latest fintech trends and success stories. Connect with us on Facebook, Instagram, and YouTube to experience our vibrant culture. Explore our mission, values, and the world we’re building at mambu.com/careers.
As part of the recruitment process, you will be required to obtain authorized background and credit screening results, as well as be queried against sanctions, anti‐money‐laundering, counter‐terrorism financing, and politically exposed persons screening services. Your employment is conditional upon approval of these results.
At Mambu, we encourage all interested candidates to apply, even if they don’t meet every listed qualification. We value diversity and recognize that experience doesn’t always perfectly align with job descriptions. We are committed to providing equal opportunities for applicants with disabilities; if you need assistance during the application process, please contact
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ENGINEER, TEST SOLUTIONS ENGINEERING
Posted today
Job Viewed
Job Description
As a High Bandwidth Memory Test Engineer at Micron, you will develop, debug, and maintain code that enables the parallel testing of advanced memory devices. Micron Test Engineers support R&D, interacting closely with global teams, as well as taking part in the designing and debugging of test hardware. In this position, you will constantly learn new device specifications and operations in order to develop efficient and innovative solutions of production test flows thru test algo optimization. Additionally, you will take responsibility to gain a firm understanding of the functionality of advanced memory devices as defined in product data sheets.
RESPONSIBILITIES AND TASKS:
Independency of development of new tests and test algorithms for HBM, which covers test software and hardware requirements, defect coverage, characterization, trending, process flow, and test times.
Experienced on test programs development for products using primarily Python and C coding on automated test equipment in the given area followed by test program release to manufacturing area.
Be a lead to new product introduction (NPI) as well as pre/post silicon tasks management.
Develop test Automation solutions as electrical validation and qualification of new test equipment and tools.
Independently debug and identify root causes on test issues and provide solutions across internal/external groups.
Provide meaningful statistical data analysis, analytics and justification on program validation and its release to ensure program quality.
Evaluate and verify yields/quality with global teams to ensure we are shipping the highest quality product to our customers with enforce to all data sheet specification.
Support both internal and external groups on experiments designed to improve yield or capacity by resolving test issues that impact site in a timely manner.
Maintain tactical and project updates on daily and weekly basis, respectively. Updates should show progress against the timelines.
Drive Innovation and Improvement with the end goal of reducing the Cost of Test for Micron in the Test Department.
Support intra-departmental (and multi-site) teams in development of new processes and capabilities to support product roadmap; lead teams and drive development where necessary.
REQUIREMENTS:
Bachelor in Electrical & Electronics or Computer Science degrees
Strong aptitude for development and ability to create production-worthy technologies.
Proficiency in data analysis, machine learning, and statistical modeling to derive actionable insights from complex datasets is an added advantage.
Display Micron Value of People. Innovation, Tenacity, Collaboration and Customer Focus
SKILLS:
Familiar for problem solving with experienced programming logic.
Familiar with C/C++, and python for APG programing and test hardware architecture.
Familiar working on Unix/Linux terminal.
Directs and coordinates engineering activities concerned with development, procurement, installation, and calibration of instruments, equipment and control devices. Determines conditions under which tests are to be conducted, and phases of test operations. Coordinates operational, functional and performance phases of tests. Analyzes and interprets test data. Prepares technical reports of for use by engineering personnel.
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Solutions Engineering Manager - Singapore
Posted today
Job Viewed
Job Description
Solutions Engineering Manager - Singapore
Join to apply for the
Solutions Engineering Manager - Singapore
role at
Glean
About Glean
Founded in 2019, Glean is an innovative AI-powered knowledge management platform designed to help organizations quickly find, organize, and share information across their teams. By integrating seamlessly with tools like Google Drive, Slack, and Microsoft Teams, Glean ensures employees can access the right knowledge at the right time, boosting productivity and collaboration. The company’s cutting-edge AI technology simplifies knowledge discovery, making it faster and more efficient for teams to leverage their collective intelligence.
About The Role
Glean is looking for a talented Solutions Engineering Manager (SEM) to join our dynamic Singapore team. As an SEM, you will be responsible for leading a team of solutions engineers (SEs) to ensure both prospects and Glean customers receive top-notch technical guidance and value. The Singapore Solutions Engineering Manager will be responsible for driving and improving pre-sales engagements, such as technical discovery, custom product demonstrations, use case workshops, and pilots. Additionally, the SEM will be responsible for driving and improving customer adoption, growth, and business value of Glean’s transformational Work AI platform.
You Will
Develop and lead a high-performing team of solutions engineers, providing mentorship, guidance, coaching, and ongoing support.
Establish and maintain your role as a territory / segment’s primary technical advisor; think of yourself as the CTO of every customer relationship.
Work with your team of SEs as well as prospects and customers to connect to new data sources including custom integrations.
Leverage top sales methodologies and frameworks, like Command of the Message and MEDDPICC, to lead technical discovery and improve scoping, deal inspection, and technical and business value delivery.
Identify opportunities for expansion of Glean within customer install bases.
Collaborate cross-functionally (including, sales and services) to ensure priorities and expectations between Glean and the customer are aligned and executed.
Help troubleshoot, prioritize, and escalate issues for assigned customers, ensuring customer satisfaction and retention.
Partner cross-functionally with Product Management, Engineering, and Customer Support to drive customer satisfaction, and be the voice of the field to prioritize product enhancements.
Be an active member of the Glean customer technical community helping to drive industry recognition and best practices.
About You
Pre or post-sales solution consultant experience in a rapidly growing software company.
Proven experience in people leadership, talent development, and performance management.
5-7 years of SE experience: Managers typically have a proven track record of success in sales engineering, with experience working on complex deals and collaborating with cross-functional teams.
API and integration experience in a hybrid or SaaS environment.
Deep understanding of cloud architecture, security, and networking, including cloud and on-premise.
Deep understanding of integration architecture, including API expertise
Hands-on experience with cloud technologies, particularly Google Cloud Platform (GCP), Amazon Web Services (AWS), or Microsoft Azure.
Cloud security, information security, and audit experience to represent technical and audit frameworks with customer stakeholders and executives.
Strong Technical Background: SEM must have a strong understanding of the company's products and services, as well as the technical skills to provide guidance and coaching to SEs and customers.
Project Management Skills: Managers must be able to balance multiple priorities and projects simultaneously, prioritize tasks, and allocate resources effectively.
Presentation and Communication skills: SEMs must be able to communicate technical information to non-technical stakeholders, both internally and externally.
Interpersonal Skills
Excellent active listening, communication, and professional presentation skills.
High emotional intelligence.
Project planning and execution capabilities.
Proactive and self-motivated.
Highly organized and detail-oriented.
Startup DNA + Do Whatever It Takes (DWIT)
Data-driven mindset for assessing success and identifying opportunities for improvement.
Location : Singapore (Remote)
We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We are committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.
Additional Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Engineering and Information Technology
Industries: Software Development
Referrals increase your chances of interviewing at Glean by 2x
Get notified about new Solutions Engineering Manager jobs in
Singapore .
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Senior Manager, Solutions Engineering
Posted today
Job Viewed
Job Description
Who we are
At Mambu, we believe that banking and financial services can change the world for the better. We also know that inflexible systems are slowing innovation and limiting impact. We’re on a mission to change that, to make banking work better for everyone.
Join us as we bring banking and financial services technology into the digital-first world. Where our best-in-class, cloud-banking platform is igniting financial change globally. Where we are enabling our customers to build great banking experiences for their customers; in a faster, more flexible and more dependable way than ever before.
If this mission drives you, if you are bold, curious, customer-obsessed and ready to embrace a challenge, then we want you on our team.
At Mambu our people are the foundation! We prioritise continuous learning and development to empower Mambuvians for success and growth. We provide a learning budget by function for professional development and offer a comprehensive L&D program that enhances both technical expertise and soft skills.
Let’s rewrite the rules of banking together!
What you’ll do
Senior Manager, Solutions Engineering
As the regional Solutions Engineering Manager, you will be responsible for leading and developing a high-performing presales team that supports the sales organization in driving revenue growth. You will be a strategic partner to the sales team, providing technical expertise and demonstrating the value of our SaaS core banking solution to prospective clients. Your leadership will be crucial in ensuring successful product demonstrations, technical presentations, and RFx responses, ultimately contributing to closing deals and exceeding sales targets. Acting as a Player-Coach, you will get to work with every type of FinTech company, from large banks to small startups, while applying your banking and FinTech knowledge to help our customers design the next generation of financial services leading by example.
Key Responsibilities:
Team Leadership and Management:
Recruit, onboard, train, and mentor a team of presales solution engineers.
Set clear performance objectives, provide regular feedback, and conduct performance reviews.
Foster a collaborative and high-performing team environment.
Allocate resources effectively to support sales activities.
Solutions Engineering Strategy and Execution:
Develop and implement presales strategies aligned with regional sales goals as well as global processes.
Contribute to the creation and implementation of Global Solutions Engineering initiatives
Provide technical expertise and guidance throughout the sales cycle.
Oversee the creation of accurate and quality workshops, proof of concepts and RFx responses.
Ability to support opportunities directly where resources gaps arise as well as support senior leadership alignment with Prospects and Customers
Collaborate with product management and engineering teams to ensure alignment on product capabilities and roadmap.
Sales Enablement and Support:
Ensure the sales team are enabled with the technical knowledge and tools necessary to succeed.
Support creation and maintenance of global and regional presales collateral, including presentations, demos, and FAQs.
Stay up-to-date on industry trends and the competitive landscape.
Reporting and Analysis:
Track and report on presales activities and key performance indicators.
Analyze presales data to identify trends and opportunities for improvement.
Provide regular updates to senior management on presales performance.
What you’ll bring
Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
Minimum 5 years of experience in presales, preferably within the financial services or SaaS industry.
Proven track record of leading and managing a high-performing team.
Deep understanding of core banking systems and related technologies.
Strong understanding of SaaS business model.
A consultative, customer-facing mindset of listening, understanding and anticipating customer needs
Strong technical presentation and communication skills.
Excellent written and verbal communication skills.
Your future
We aim to be the leading cloud-banking platform, powering the future of banking and igniting financial change globally. If you want to join a collaborative, inclusive team of experts changing the lives of billions, this is where you belong.
Let's connect!
Follow Mambu on LinkedIn for the latest Fintech trends and success stories. Connect with us on Facebook, Instagram, and YouTube to experience our vibrant culture. Explore our mission, values, and the world we're building at mambu.com/careers.
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Cloud Solution Architecture - Security
Posted 2 days ago
Job Viewed
Job Description
We are looking for a **Cloud Solution Architect (CSA)** , specializing in Security who is passionate about driving our customers' security transformation on the AI, Purview Data Security, Sentinel and Defender XDR solutions and services. This is a customer-facing role, owning the technical relationship between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture, implementation, and operational health engagements. Ideal candidates will have knowledge of emerging changes in Security around the AI era. Our Security CSAs work with Enterprise level customers on the bleeding edge of our Security solution stack. With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
We are looking for a highly motivated and passionate Security Cloud Solution Architect (CSA) to drive customer transformation in our Security Solutions. You will own the customer engagements deliveries, including architecture design sessions, specific implementation project/pilots and helping to remove technical blockers. You will be driving successful customer security outcomes enabled by your design and engagement with key customer teams. The ideal candidate will have experience in customer-facing roles, a background of deep technical expertise, and success building trusted advisor relationships with senior customer executives, Enterprise Architects, IT Management and Developers.
**Customer Centricity**
+ Customer Satisfaction - Drive positive Customer Satisfaction & become a trusted advisor.
+ Customer/Partner Insights - Provide feedback & insights from customers/partners.
+ Be the Voice of Customer to share insights and best practices, connect with Global Security teams at Microsoft, Engineering and Product teams to remove blockers and influence the solution roadmap.
+ Land an end-to-end value prop for Security (i.e., Zero Trust) which spans the breadth of Microsoft Security offerings, and with focus on Data Security, Threat Protection, ID + Access Management and Cloud Security.
**Business Impact**
+ Position and deliver solutions that drive Security product usage and develop opportunities to drive Customer Success business results & help Customers get value from their Microsoft investments.
+ Identify resolutions to Customer blockers by leveraging SA subject matter expertise. Deliver according to MS best practices & using repeatable IP.
+ Accelerate Business Value of overall Security adoption by improving security posture and ensuring that the solution exhibits "Secure by Design" framework, such as high-performance levels, security, scalability, maintainability, appropriate reusability, and reliability upon deployment.
**Technical Leadership**
+ Learn It All - Align individual skilling to team/area demands & Customer Success goals.
+ Accelerate customer outcomes - Share expertise, contribute to IP creation & re-use to accelerate customer outcomes.
+ Run Architectural Design Session to build a plan for implementing the solution - governing design in line with customer business goals and their technical environment. Outcome is consensus on solution design and next steps toward production.
+ Collaborate and orchestrate with other Cloud Solution Architects and MS stakeholders in developing complex end-to-end Enterprise solutions with the Microsoft Security platform.
+ Leverage the breadth of your technical experience and knowledge in foundational security, foundational AI, architecture design, with depth Subject Matter Expertise in security to deliver the end-to-end security story for Microsoft, highlighting the value proposition using your experience in security and expertise around related technologies and concepts such as Data Security, Zero Trust, threat management, SOC monitoring (SIEM / SOAR), Extended Detection & Response (XDR) + SIEM, Cloud Security and Identity
**Qualifications**
+ Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
+ OR equivalent experience
+ 4+ years experience working in a customer-facing role (e.g., internal and/or external)
+ 4+ years experience working on technical projects
+ Breadth of technical security experience and knowledge, with depth and Subject Matter Expertise in one or more of the following domains:
+ AI Security - Both Securing with AI and against AI
+ Data Security - DLP, MIP and IRM
+ SIEM and Cloud Security Analytics
+ Security Operations Center (SOC)
+ Extended Detection and Response (XDR)
+ Identity
+ Proven ability to map the customer's needs to technical solutions.
+ Strong technical understanding of Microsoft Security Solutions and of competitors.
+ Empathy, curiosity, and desire to constantly improve, acquire new skills and drive for results.
+ Demonstrated technical leadership in previous roles.
+ Able to quickly resolve customer escalations by coordinating appropriate resources as needed.
**Preferred Qualifications**
+ The ideal candidate will have a breadth of knowledge across Microsoft Cloud security domains- AI Security, SIEM & XDR, Purview- Data Security. Endpoint Security, Cloud Security, and Identity -Expertise/experience focused on:
+ Defender for AI
+ Purview Data Security - DSPM, DLP, MIP and IRM
+ Defender for Office (MDO)
+ Microsoft Sentinel
+ Microsoft Defender For Cloud (MDC)
+ Defender for Endpoint (MDE
+ Defender for Identity (MDI)
+ Defender for Applications
+ Identity- Entra ID
+ Certification in one or more of the following technologies preferred: Microsoft Security architecture, CISSP, CCSP or equivalent
+ Business Value: The ability to convey the business need and value of proposed solutions, plans, and risks to stakeholders and decision makers. This includes the ability to persuade and inform based on facts and alignment with goals and strategy
+ Trusted Advisership: The ability to build trusted advisor status and deep relationships across stakeholders (e.g., technical decision makers, business decision makers) through an understanding of customer needs and technologies.
+ Situational fluency: Using self-awareness as a mechanism to interpret verbal and non-verbal cues to increase your ability to "read the room."
+ Insightful listening: asking insightful questions to understand the customer needs, issues, business environment and drivers, and going beyond what is said
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .