875 Software Support jobs in Singapore

About ST Engineering
ST Engineering
is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.
Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.
About our Business
Our
Unmanned & Integrated Systems
business offers holistic solutions in system engineering and integration. We pioneer maritime robotics and autonomy solutions, provide system integration for complex naval and island air defence System-of-Systems (SoS), and take care of the operation and maintenance of Command, Control, Communications, Computers Intelligence (C4I) systems. We cater to the needs of Defence, Public Safety & Security, and Commercial clients worldwide, providing seamless and innovative services that redefine possibilities.
Together, We Can Make A Significant Impact
As an experienced
Assistant / Application Software Support Manager (ASM/SSM) , you will be responsible to support hardware, software applications and middleware applications used in meteorological industry. You will be involved in daily meteorological applications support, rectification, installation, change request and upgrading of the application systems, mentoring the applications support team to ensure that issues are rectified on time and meet the desired Service Level Agreement. You will engage with customers of all levels, as well as working as part of the Software team.
Be Part of Our Success
Provide level 2 and Level 3 application support, liaise with level 1 support teams within the company.
Communicate with end users and customer’s IT team to understand the production issues and advise them the solution.
Resolve the incidents and recover services within contractual Service Level Agreement (SLA) requirements. Provide on-call standby support for primary application maintenance.
Work with level 3 support teams and vendors to rectify issues.
Document and track incidents and provide regular progress updates.
Coordinate regular system maintenance and upgrade activities such as monthly maintenance, patching, hotfix testing and deployments.
Perform application sanity test after OS updates and Software updates.
Review and update project documentation in accordance to company QMS processes.
Qualities We Value
Knowledge in Computer Science, Computer Engineering or equivalent.
At least 3 years’ experience in meteorological application support and operations.
Good understanding of IT technologies and methodologies
Good track record in managing business users and working with other support teams.
Strong analytical skills and ability to work independently.
Must have strong troubleshooting skill and able to read & analyse the application, script and database logs
Experience in Docker, Microservices and meteorological platform knowledge are added advantage.
Our Commitment That Goes Beyond the Norm
An environment where you will be working on cutting-edge technologies and architectures.
Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated.
Meaningful work and projects that make a difference in people’s lives.
A fun, passionate and collaborative workplace.
Competitive remuneration and comprehensive benefits.
Location: Ang Mo Kio
#J-18808-Ljbffr

Application Support Engineer :

• Manage L1 to L3 incident tickets and service requests
• Provide L2 support 24/7 based on scheduled rotation basis
• Troubleshoot application issues including working with OEM supports to determine cause of issue and rectification plan
• Perform monthly system and application preventive management health checks and reporting
• Perform application enhancements through scripting or Java coding
• Perform software application upgrades and patching
• Support system deployment changes during off-peak operation hours

Requirements:

Degree / Diploma in Software / Computer Science

At least 2 -3 yrs experience

Proficient in Java Coding

5 day week (830am to 6pm) *Will be on team rotating standby

Working Location: Changi Airport

Maestro HR

damien lee tian hong

R

16C8462

Imagine what you could do here. At Apple, excellent ideas have a way of becoming great products, services, and customer experiences. Bring passion and dedication to your job and there's no telling what you could accomplish. We at Apple don't just build products, we craft the kind of wonder that's revolutionized entire industries Apple is where individual creativities come together to create extraordinary products and services. Every new product we build, service we create, or Apple Store experience we deliver, is the result of us making each other's ideas stronger

Description

Here on the Retail Engineering Operations & Support team (REOS), we provide world-class support to Apple stores worldwide, both online and physical stores. Our main goal is to facilitate a magical, personalized shopping experience where customers can buy, and learn everything Apple, wherever they are. To achieve this, we're looking for someone with extraordinary talent and passion to help us do extraordinary things We are seeking a Software Application Support Engineer, who will collaborate closely with engineers from various technical backgrounds and to resolve issues across Apple's retail applications. As a hands-on, proactive problem solver, you will challenge the status quo, continuously learn, and strive for excellence in every aspect of your work. Critical thinking, analysis, documenting, and communicating within the team and cross-functionally is critical to the success of the role. Their role will include: Partner with engineering teams to prioritize and fix production defects. Managing and troubleshooting global incidents related to Apple Online Store for our user base globally. Contributing to the development of functional requirements, technical specifications, and support documentation for automation and process improvements. Conducting root cause analysis, logging defects, and collaborating with engineering, leadership and partner teams to prioritize fixes. Assisting with the global support strategy for new product releases and feature launches. Collaborating on cross-functional process enhancements to improve efficiency and service quality. Triage and prioritize incidents based on the impact, devise and implement mitigation steps to unblock the business. Conduct RCA, log defects and partner with engineering team for prioritization. Automation, maintain support documentation and debug complex production issues. Work non-standard hours to support your teams with ongoing incident mitigation, which may occur at any time/day of the week. Share on-call rotation with other team members to support apps and services in scope. Take knowledge transition from engineering teams for changes being rolled out in production. Assess the need for production monitoring and alert setup.

Minimum Qualifications

• 4+ years of software engineering or application support experience
• Bachelor's degree or higher in CS or in a STEM field.
• Skills and experience in monitoring, alerting, fault analysis, and automation.
• Strong troubleshooting and problem-solving skills.
• Coding knowledge in Java, Scala and frameworks related to Java.
• Good knowledge of RDBMS, PL/SQL.

Preferred Qualifications

• Good knowledge of Unix Shell Scripting
• Working experience on cloud infra, like AWS, is a plus
• Experience with Splunk, monitoring tools, APM & observability, is a plus.
• Support experience with eCommerce platform is a plus
  Exposure to Incident and Problem Management processes is a plus.

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Software Support Specialist Job Description

We are looking for a dedicated Software Support Specialist to assist with the scheduling, planning, forecasting, resourcing, and managing Software Support technical activities to ensure Data accuracy and quality.

To be a Software Support Specialist, you should have the ability to work with multiple discipline Software requirements and demonstrate excellent Software Support management and supervision skills. You should also have excellent organizational, time management, leadership, and decision-making skills.

Job Description & Requirements

• To achieve Software Support Tasks within specified timeline as per planning, continuous monitoring of various Software support processes and following procedures guidelines
• Manage multiple Softwares and Basic Hardware requirements
• Provide Software support to Sales & Marketing Group in terms of calculation, sizing, selection, pricing and preparation of Proposals
• Analyze major inquiries (customer's Process Data, Specifications, Instrumentations, Control Philosophy, Drawings and required Scope of Supply etc.), and prepare proposals
• Assist the Sales & Marketing Group in preparing Tender Document submission
• Assist the After Market Group to analyze the requirement / specifications of Spare Parts and prepare the relevant Proposals.
• Coordinate with Vendors and / or our Project Group for Quotations on accessories and translate Costs into Selling Prices
• Provide Software support with Sales Representatives
• Resolve any discrepancies between Purchase Orders, customer's specifications, Quotations, and other information sheets
• Analyze and process Sales Orders and execution
• Provide Quote Data / Status Report or other relevant Reports when required
• Manage the day to day Software Support activities to support the commercial team
• Ensuring the Software Data compliance with the applicable codes, practices, policies, performance standards, and specifications.

Software Support SpecialistRequirements:

Minium Master Degree in Computer releated studies.

Minimum 2 or more years' field and Software Support experience in Construction Industry.

Excellent computer literacy and knowledge of software & Hardwares

The ability to work with multiple discipline Software Support Tasks.

Excellent Software Support management and supervision skills.

Excellent organizational, time management, leadership, and decision-making skills.

Strong written and verbal communication skills.

Knowledge of applicable codes, policies, standards, and best practices.

The Software Support Engineer will be responsible for providing technical support for our advanced rebar manufacturing systems and equipment, which include automated production lines, inventory management, and scheduling software. This role requires in-depth technical knowledge of the software and hardware involved, the ability to diagnose and resolve complex issues, and the ability to communicate effectively with customers and internal teams.

Key Responsibilities:

• Customer Support : Provide technical assistance using our rebar manufacturing software and equipment, including troubleshooting issues related to production systems, automated machinery, and associated software interfaces.
• Issue Diagnosis & Resolution : Investigate and resolve complex software and hardware issues, including machine failures, software glitches, and system integrations that affect production operations.
• System Configuration & Optimization : Assist in configuring and optimizing their rebar manufacturing systems, ensuring that all components (e.g.,robotic arms, automated cutters, material handling systems) are functioning correctly.
• Data & Reporting : Analyse production data, troubleshoot reporting discrepancies, and assist in generating accurate production reports from the system.
• Collaboration with Engineering Teams : Work closely with engineering teams to escalate and resolve complex issues, provide feedback on system performance, and help improve the overall product.
• Training & Documentation : Conduct training sessions for customers on software usage, troubleshooting, and maintenance. Create and maintain knowledge base articles, manuals, and FAQs specific to the rebar manufacturing systems.
• Preventative Maintenance : Support customers in performing preventive maintenance routines for both software and hardware systems to ensure system uptime and reliability.
• Continuous Improvement : Actively participate in the review and improvement of support processes, knowledge base materials, and service delivery to ensure maximum customer satisfaction.

Required Skills & Qualifications:

• Strong understanding of software used in manufacturing systems, including automated machinery and production control software.
• Proficiency in troubleshooting complex software and hardware systems, including network connectivity issues, machine malfunctions, and system errors.
• Familiarity with production management and reporting systems, including inventory tracking, scheduling, and order management.
• Experience with databases (e.g., SQL) and the ability to work with production data and logs.
• Strong problem-solving and analytical skills, with a focus on operational efficiency.
• Ability to work independently and handle multiple issues concurrently in a fast-paced environment.
• Excellent communication skills, with the ability to explain complex technical concepts to non-technical users.

Roles & Responsibilities:
Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.
Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.
Candidates will be trained in client products to give end to end resolutions on usual technical issues raised.
Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment.
Job profile involves travel to Customer Site across the globe on need basis to perform any support related activities on Client Products.
Must perform technical troubleshooting on our products implemented at customer site by taking a remote session (or) by coordinating with onsite engineer.
May have to extend regular work timings (if required) while working on Support tasks assigned.
Will report to the Support Lead.
Required Professional & Interpersonal Qualities:
Any Graduate / BE / BTech /MCA.
Exceptional ability to build and manage relationships and expectations with stakeholders, supporting organizations, and peers.
Excellent communication, management, negotiation, and organization skills with the ability to communicate at executive levels of the organization.
Working according to target market time zone a must. Excellent verbal, written and effective communication skills.
Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.
Effective time-management, organizational and prioritization skills.
Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership.
#J-18808-Ljbffr

Roles & Responsibilities:

• Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.

• Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.

• Candidates will be trained in client products to give end to end resolutions on usual technical issues raised.

• Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment.

• Job profile involves travel to Customer Site across the globe on need basis to perform any support related activities on Client Products.

• Must perform technical troubleshooting on our products implemented at customer site by taking a remote session (or) by coordinating with onsite engineer.

• May have to extend regular work timings (if required) while working on Support tasks assigned.

• Will report to the Support Lead.

Required Professional & Interpersonal Qualities:

• Any Graduate / BE / BTech /MCA.

• Exceptional ability to build and manage relationships and expectations with stakeholders, supporting organizations, and peers.

• Excellent communication, management, negotiation, and organization skills with the ability to communicate at executive levels of the organization.

• Working according to target market time zone a must. Excellent verbal, written and effective communication skills.

• Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.

• Effective time-management, organizational and prioritization skills.

• Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership.

Job Title: Software Support Executive

Preferred Web Development Skills:

• PHP • Laravel • CodeIgniter • HTML5 • CSS • JavaScript • jQuery

Preferred Technical Skills for Development of Procurement System:

• Python 3.12 • Django 5.2 • Angular 20

Mandatory Qualifications and Working Experience:

Qualifications Degree in Computer Science and Applications or equivalent

5 Years Experience

• Similar role or on similar projects, with responsibilities aligning with the Scope of Work 3 Years Experience

• Web Programming

• Web application system design and development programming skill

• Object Oriented Programs (OOPS) and Web Services

• API integration and Single Sign-on (SSO) multiple applications

• Conduct end-user training on in-house applications

System & Server Administration Experience 3 years of experience preferred:

• Windows OS

• Linux OS

• Server Hosting and Maintenance

• SMTP configuration

Soft Skills / Core Competencies:

• Possess strong interpersonal, communication, planning and analytical skills

• Ability to multi-task; work independently and as a team.

Location: NorthEast

Working Hours: 8:00 am to 5:00 pm

Roles & Responsibilities:

• Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.

• Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.

• Candidates will be trained in client products to give end to end resolutions on usual technical issues raised.

• Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment.

• Job profile involves travel to Customer Site across the globe on need basis to perform any support related activities on Client Products.

• Must perform technical troubleshooting on our products implemented at customer site by taking a remote session (or) by coordinating with onsite engineer.

• May have to extend regular work timings (if required) while working on Support tasks assigned.

• Will report to the Support Lead.

Required Professional & Interpersonal Qualities:

• Any Graduate / BE / BTech /MCA.

• Exceptional ability to build and manage relationships and expectations with stakeholders, supporting organizations, and peers.

• Excellent communication, management, negotiation, and organization skills with the ability to communicate at executive levels of the organization.

• Working according to target market time zone a must. Excellent verbal, written and effective communication skills.

• Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.

• Effective time-management, organizational and prioritization skills.

• Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership.