514 Software Issues jobs in Singapore

Central area

5 days work week

Job Requirement:

• Diploma in Computer Science, Information Technology, or related fields with prior internship experience in software support.
• Alternatively, candidates with 1 to 2 years of experience in software support or technical support roles are welcome to apply.
• Strong knowledge of computer software, including troubleshooting, installation, and configuration.
• Ability to diagnose network connectivity issues and manage network-related configurations like firewalls, DNS, and VPN settings.
• Ability to analyze and diagnose technical problems and provide solutions in a timely manner.
• Good verbal and written communication skills with the ability to explain technical issues clearly.
• Ability to work independently as well as part of a team.
• Strong customer service orientation and attention to detail.
• Positive attitude, eager to learn, and capable of working in a fast-paced environment.
• Offer training to clients on how to effectively use the software and troubleshoot basic issues independently.

Job knowledge/skills required :

· Networking fundamentals (TCP/IP, DNS, firewall configurations, and network troubleshooting).

· Knowledge of MS-SQL and MySQLfor database troubleshooting and optimization.

· Familiarity with Windows Server (2003 or later) for server-side issue resolution and configuration.

· Understanding of software architecture, including basic knowledge of VS.Net (VB.Net, ASP.Net), is a plus for understanding software internals and helping with minor issues related to the application code.

If you're ready to take the next step in your career, submit your application today

We look forward to reviewing your application

(We regret that only shortlisted candidates will be notified)

EA Personnel No. R

Job Requirement:

• Diploma in Computer Science, Information Technology, or related fields with prior internship experience in software support.
• Fresh graduates are welcome to apply
• Strong knowledge of computer software, including troubleshooting, installation, and configuration.
• Ability to diagnose network connectivity issues and manage network-related configurations like firewalls, DNS, and VPN settings.
• Ability to analyze and diagnose technical problems and provide solutions in a timely manner.
• Good verbal and written communication skills with the ability to explain technical issues clearly with English and Chinese speaking users .
• Ability to work independently as well as part of a team.
• Strong customer service orientation and attention to detail.
• Positive attitude, eager to learn, and capable of working in a fast-paced environment.
• Offer training to clients on how to effectively use the software and troubleshoot basic issues independently.

Job knowledge/skills required :

· Networking fundamentals (TCP/IP, DNS, firewall configurations, and network troubleshooting).

· Knowledge of MS-SQL and MySQLfor database troubleshooting and optimization.

· Familiarity with Windows Server (2003 or later) for server-side issue resolution and configuration.

· Understanding of software architecture, including basic knowledge of VS.Net (VB.Net, ASP.Net), is a plus for understanding software internals and helping with minor issues related to the application code.

If you're ready to take the next step in your career, submit your application today

We look forward to reviewing your application

(We regret that only shortlisted candidates will be notified)

EA Personnel No. R

Responsibilities
Job Requirement:
Diploma in Computer Science, Information Technology, or related fields with prior internship experience in software support.
Fresh graduates are welcome to apply
Strong knowledge of computer software, including troubleshooting, installation, and configuration.
Ability to diagnose
network connectivity issues
and manage network-related configurations like firewalls, DNS, and VPN settings.
Ability to analyze and diagnose technical problems and provide solutions in a timely manner.
Good verbal and written communication skills with the ability to explain technical issues clearly with English and Chinese speaking users.
Ability to work independently as well as part of a team.
Strong customer service orientation and attention to detail.
Positive attitude, eager to learn, and capable of working in a fast-paced environment.
Offer
training
to clients on how to effectively use the software and troubleshoot basic issues independently.
Qualifications
Networking fundamentals
(TCP/IP, DNS, firewall configurations, and network troubleshooting).
Knowledge of
MS-SQL
and
MySQL
for database troubleshooting and optimization.
Familiarity with
Windows Server
(2003 or later) for server-side issue resolution and configuration.
Understanding of software architecture, including basic knowledge of
VS.Net (VB.Net, ASP.Net) , is a plus for understanding software internals and helping with minor issues related to the application code.
️ If you’re ready to take the next step in your career, submit your application today!
️We look forward to reviewing your application!
(We regret that only shortlisted candidates will be notified)
EA Personnel No. R
#J-18808-Ljbffr

Job Requirement:

• Diploma in Computer Science, Information Technology, or related fields with prior internship experience in software support.
• Fresh graduates are welcome to apply
• Strong knowledge of computer software, including troubleshooting, installation, and configuration.
• Ability to diagnose network connectivity issues and manage network-related configurations like firewalls, DNS, and VPN settings.
• Ability to analyze and diagnose technical problems and provide solutions in a timely manner.
• Good verbal and written communication skills with the ability to explain technical issues clearly with English and Chinese speaking users .
• Ability to work independently as well as part of a team.
• Strong customer service orientation and attention to detail.
• Positive attitude, eager to learn, and capable of working in a fast-paced environment.
• Offer training to clients on how to effectively use the software and troubleshoot basic issues independently.

Job knowledge/skills required :

· Networking fundamentals (TCP/IP, DNS, firewall configurations, and network troubleshooting).

· Knowledge of MS-SQL and MySQL for database troubleshooting and optimization.

· Familiarity with Windows Server (2003 or later) for server-side issue resolution and configuration.

· Understanding of software architecture, including basic knowledge of VS.Net (VB.Net, ASP.Net) , is a plus for understanding software internals and helping with minor issues related to the application code.

️ If you’re ready to take the next step in your career, submit your application today!

️We look forward to reviewing your application!

Software Support Specialist Job Description

We are looking for a dedicated Software Support Specialist to assist with the scheduling, planning, forecasting, resourcing, and managing Software Support technical activities to ensure Data accuracy and quality.

To be a Software Support Specialist, you should have the ability to work with multiple discipline Software requirements and demonstrate excellent Software Support management and supervision skills. You should also have excellent organizational, time management, leadership, and decision-making skills.

Job Description & Requirements

• To achieve Software Support Tasks within specified timeline as per planning, continuous monitoring of various Software support processes and following procedures guidelines
• Manage multiple Softwares and Basic Hardware requirements
• Provide Software support to Sales & Marketing Group in terms of calculation, sizing, selection, pricing and preparation of Proposals
• Analyze major inquiries (customer's Process Data, Specifications, Instrumentations, Control Philosophy, Drawings and required Scope of Supply etc.), and prepare proposals
• Assist the Sales & Marketing Group in preparing Tender Document submission
• Assist the After Market Group to analyze the requirement / specifications of Spare Parts and prepare the relevant Proposals.
• Coordinate with Vendors and / or our Project Group for Quotations on accessories and translate Costs into Selling Prices
• Provide Software support with Sales Representatives
• Resolve any discrepancies between Purchase Orders, customer's specifications, Quotations, and other information sheets
• Analyze and process Sales Orders and execution
• Provide Quote Data / Status Report or other relevant Reports when required
• Manage the day to day Software Support activities to support the commercial team
• Ensuring the Software Data compliance with the applicable codes, practices, policies, performance standards, and specifications.

Software Support SpecialistRequirements:

Minium Master Degree in Computer releated studies.

Minimum 2 or more years' field and Software Support experience in Construction Industry.

Excellent computer literacy and knowledge of software & Hardwares

The ability to work with multiple discipline Software Support Tasks.

Excellent Software Support management and supervision skills.

Excellent organizational, time management, leadership, and decision-making skills.

Strong written and verbal communication skills.

Knowledge of applicable codes, policies, standards, and best practices.

The Software Support Engineer will be responsible for providing technical support for our advanced rebar manufacturing systems and equipment, which include automated production lines, inventory management, and scheduling software. This role requires in-depth technical knowledge of the software and hardware involved, the ability to diagnose and resolve complex issues, and the ability to communicate effectively with customers and internal teams.

Key Responsibilities:

• Customer Support : Provide technical assistance using our rebar manufacturing software and equipment, including troubleshooting issues related to production systems, automated machinery, and associated software interfaces.
• Issue Diagnosis & Resolution : Investigate and resolve complex software and hardware issues, including machine failures, software glitches, and system integrations that affect production operations.
• System Configuration & Optimization : Assist in configuring and optimizing their rebar manufacturing systems, ensuring that all components (e.g.,robotic arms, automated cutters, material handling systems) are functioning correctly.
• Data & Reporting : Analyse production data, troubleshoot reporting discrepancies, and assist in generating accurate production reports from the system.
• Collaboration with Engineering Teams : Work closely with engineering teams to escalate and resolve complex issues, provide feedback on system performance, and help improve the overall product.
• Training & Documentation : Conduct training sessions for customers on software usage, troubleshooting, and maintenance. Create and maintain knowledge base articles, manuals, and FAQs specific to the rebar manufacturing systems.
• Preventative Maintenance : Support customers in performing preventive maintenance routines for both software and hardware systems to ensure system uptime and reliability.
• Continuous Improvement : Actively participate in the review and improvement of support processes, knowledge base materials, and service delivery to ensure maximum customer satisfaction.

Required Skills & Qualifications:

• Strong understanding of software used in manufacturing systems, including automated machinery and production control software.
• Proficiency in troubleshooting complex software and hardware systems, including network connectivity issues, machine malfunctions, and system errors.
• Familiarity with production management and reporting systems, including inventory tracking, scheduling, and order management.
• Experience with databases (e.g., SQL) and the ability to work with production data and logs.
• Strong problem-solving and analytical skills, with a focus on operational efficiency.
• Ability to work independently and handle multiple issues concurrently in a fast-paced environment.
• Excellent communication skills, with the ability to explain complex technical concepts to non-technical users.

This is an exciting opportunity to join a global engagement as a skilled application support specialist. Your key responsibility will be to provide Level 1, 2 and 3 production support services with a strong sense of ownership and accountability.

• Investigating and resolving user-reported incidents: Using established workflows and ticketing systems to identify and resolve technical issues efficiently.
• Meeting Service Level Agreements (SLAs): Ensuring timely response and resolution times for all applications supported.
• Applying hands-on skills: Utilizing expertise in .NET (C#), SQL, JavaScript, NodeJS, Azure, Kafka and other technologies to diagnose and fix complex issues quickly.

• Minimum 2 years experience: Working in an application production support team with a proven track record of success.
• Technical skills: Proficiency in software development and coding in .NET (C#), SQL, JavaScript, NodeJS, Azure, Kafka and other relevant technologies.

• Fast-paced environment: Opportunities to learn and grow in a dynamic global engagement.
• Strong team culture: Collaborative and supportive team environment with a focus on quality and customer service.

• Strong English communication skills: Effective verbal and written communication with stakeholders and team members.
• Quality conscious: Focused on delivering high-quality results and exceeding expectations.

Roles & Responsibilities:

• Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.

• Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.

• Candidates will be trained in client products to give end to end resolutions on usual technical issues raised.

• Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment.

• Job profile involves travel to Customer Site across the globe on need basis to perform any support related activities on Client Products.

• Must perform technical troubleshooting on our products implemented at customer site by taking a remote session (or) by coordinating with onsite engineer.

• May have to extend regular work timings (if required) while working on Support tasks assigned.

• Will report to the Support Lead.

Required Professional & Interpersonal Qualities:

• Any Graduate / BE / BTech /MCA.

• Exceptional ability to build and manage relationships and expectations with stakeholders, supporting organizations, and peers.

• Excellent communication, management, negotiation, and organization skills with the ability to communicate at executive levels of the organization.

• Working according to target market time zone a must. Excellent verbal, written and effective communication skills.

• Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.

• Effective time-management, organizational and prioritization skills.

• Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership.

Roles & Responsibilities:
Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.
Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.
Candidates will be trained in client products to give end to end resolutions on usual technical issues raised.
Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment.
Job profile involves travel to Customer Site across the globe on need basis to perform any support related activities on Client Products.
Must perform technical troubleshooting on our products implemented at customer site by taking a remote session (or) by coordinating with onsite engineer.
May have to extend regular work timings (if required) while working on Support tasks assigned.
Will report to the Support Lead.
Required Professional & Interpersonal Qualities:
Any Graduate / BE / BTech /MCA.
Exceptional ability to build and manage relationships and expectations with stakeholders, supporting organizations, and peers.
Excellent communication, management, negotiation, and organization skills with the ability to communicate at executive levels of the organization.
Working according to target market time zone a must. Excellent verbal, written and effective communication skills.
Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.
Effective time-management, organizational and prioritization skills.
Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership.
#J-18808-Ljbffr