594 Software Issues jobs in Singapore

As a Software Technical Support for level 1, you must have a passion for listening and interacting with people and technology. You desire to deliver a great customer experience where you will fit right in with our team, who aims to ensure that every customer is a happy one at DL ideas.

Job Description:

· Provide aftersales Software technical support;

· Diagnose, troubleshoot and resolve common issues raised by customers;

· Escalate urgent or critical issues to programmer team;

· Handle inbound call, WhatsApp chat group and emails from customers;

· Handle customer queries and requests and explain as layman's term;

· Takes ownership of customer issues reported and seeing problems through resolution;

· Maintain ticket updates and provide timely updates to customers;

· Maintain and contribute to the Knowledge Bank used by the Technical Support team;

· Prepare user manual for customers;

· Aggregate and provide key customer insights and serve as a liaison between customers and Software Engineering/Product Development team;

· Able to pick up IT-related skill set that will be useful;

· Complete assigned tasks in a timely manner to meet expected turnaround time.

Requirements:

· At least Professional Certificate/NITEC in Computer Science/Information Technology or equivalent;

· Experienced in providing Software technical support for web applications as Tier/ Level 1 for at least 1 year;

· Responsible and strong attention to detail;

· Polite and Customer service-oriented;

· Good communication skills using English to customers as well as colleagues;

Rewards & Benefits

· Annual Leave, Medical Leave, Attendance Incentive

· Friendly working environment

· Remuneration: attractive salary package (Negotiable based on experience)

· 5 days working week

· Reward will be given based on performance

We are a result-orientated company. To us, delivering work on time and accurately is the most important key to valuing an employee. We are looking for energetic and committed personnel who are self-motivated and willing to learn. We want the employees to grow together with the company.

If you would like to apply for this position, please kindly send your CV with the following information to :

• Reason for leaving your current job

• Last drawn salary and expected salary

• Notice period

Join to apply for the Software Support Engineer role at Canonical

3 days ago Be among the first 25 applicants

Join to apply for the Software Support Engineer role at Canonical

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

We are hiring a Software Support Engineer to…

…work in a dynamic and exciting engineering role in Linux-based infrastructure and applications, covering all layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), OpenStack, Kubernetes and the open source applications running on top of them. It will challenge you to show the breadth of your engineering skills, which will be needed to work on almost any aspect of Ubuntu and the open source applications large enterprise customers run.

This role is an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers, community and the company. If you have an affinity for open source software, great communication skills, and a passion for troubleshooting and fixing issues in technology used by millions across the world, then you will enjoy working with some of the best people in the industry at Canonical.

This role deals with critical issues in the open source stack that require upstream bug fixes. Our engineers are able to work productively at any level of the stack including the kernel and in a wide range of languages, to understand and address the software issues at hand. Our group is critical to the success of our customers, partners and Ubuntu itself.

You will help with troubleshooting and driving issues to resolution with workarounds, guidance, and bug fixes to be released upstream and in Ubuntu.

Location: This is a remote role, we have teams in all time zones.

The role entails

• Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software
• Maintain a close working relationship with Canonical's Field, Support and product engineering teams
• Participate in upstream communities
• Develop bug fixes, backport patches, and work with upstream for inclusion
• Review code produced by other engineers
• Demonstrate good judgment in technical methods and techniques
• Prioritize work and manage your time effectively against those priorities
• Participate in team discussions to improve processes, tools, and documentation
• Maintain clear, technical and concise communications
• Work from home and travel internationally up to 10% of work time for team meetings, events and conferences
  
  

• An exceptional academic track record
• Background in Computer Science, STEM or similar
• Experience with Linux and open source software
• Experience with at least one of Python, Go, C or C++ on Linux
• A drive to learn unfamiliar technology and deep-dive difficult issues
• Willingness to travel up to 4 times a year for internal events
  
  

• You love technology and working with brilliant people
• You are curious, flexible, articulate, and accountable
• You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
• You have interest in, or willingness to learn about any of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD,Postgresql, Mongo, Debian packaging, distributed systems
  
  

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme & Wellness Platform
• Opportunity to travel to new locations to meet colleagues
• Priority Pass and travel upgrades for long-haul company events
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Software Development

Referrals increase your chances of interviewing at Canonical by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Benefits : Performance Bonus

Roles & Responsibilities:

• Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.

• Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.

• Candidates will be trained in client products to give end to end resolutions on usual technical issues raised.

• Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment.

• Job profile involves travel to Customer Site across the globe on need basis to perform any support related activities on Client Products.

• Must perform technical troubleshooting on our products implemented at customer site by taking a remote session (or) by coordinating with onsite engineer.

• May have to extend regular work timings (if required) while working on Support tasks assigned.

• Will report to the Support Lead.

Required Professional & Interpersonal Qualities :

• Any Graduate / BE / BTech /MCA.

• Exceptional ability to build and manage relationships and expectations with stakeholders, supporting organizations, and peers.

• Excellent communication, management, negotiation, and organization skills with the ability to communicate at executive levels of the organization.

• Working according to target market time zone a must. Excellent verbal, written and effective communication skills.

• Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.

• Effective time-management, organizational and prioritization skills.

• Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership.

Company Overview

Cartrack, a subsidiary of Karooo Ltd. (listed on NASDAQ as KARO), is a global leader in mobility solutions, specializing in real-time data analytics, fleet management, and vehicle tracking. With over 2.3 million active subscribers across more than 23 countries, Cartrack’s mission is to drive efficiency and connectivity for vehicle fleets worldwide, making transportation smarter and more sustainable.

As a pioneer in the telematics industry, Cartrack provides a comprehensive Software-as-a-Service (SaaS) platform that delivers critical insights to businesses, enabling them to optimize their operations, reduce costs, and enhance safety. The platform is trusted by small to large enterprises across various industries, including logistics, insurance, and automotive, for its reliability, scalability, and robust performance.

At Cartrack, we are not just offering a job; we are offering the opportunity to be part of a mission-driven company that is transforming the way fleets operate globally. Our commitment to innovation, customer satisfaction, and sustainability is reflected in our continuous growth and strong financial performance, as we expand our footprint in key regions like Southeast Asia, Europe, and Africa.

Join us at Cartrack and be part of a dynamic team that is shaping the future of connected mobility, ensuring that fleets around the world are more efficient, safe, and connected.

Profile

We are looking for an experienced application support administrator who has a proven track record of providing 1st and 2nd level support for large web applications that have thousands of clients. The individual should be inquisitive and be someone who is able self-learn after minimum training on how to use the application. They should also be comfortable with checking application logs to help identify causes of issues and be willing to learn and pick up technical skills that would help provide better support to users. The ideal candidate will be a strong communicator that can articulate their thoughts well to both clients and developers.

Role

The role requires an individual who is well versed on how software applications work, debugging applications and have excellent communication skills. You will have to be organized in handling and prioritizing your tasks. You should take responsibility of all support tickets under you and ensure you follow-up and get them resolved in a timely manner. You will have to interact with clients, being sensitive in how you communicate with them and work with the development team when their involvement is needed to resolve issues. You will have to be willing to be on standby to look into issues reported on support channels outside of normal working hours. The role puts you in a place where you can directly feel the impact of helping clients. If helping users resolve the problems they face while using applications gives you satisfaction and want to pick up tech skills on the job, this is role for you!

Must have

· Any degree, diploma or equivalent industry experience

· At least 2-3 years experience in supporting large scale software applications, web and mobile.

· Experience in debugging the behaviour of software applications.

· Linux: Familiar with basic Linux commands and able to login to servers to check logs.

· Database: Familiar with SQL and able to write simple SQL queries.

· Experience in communicating with clients directly.

· Experience with helpdesk / ticketing systems.

Nice to have

· Scripting: Ability to write simple shell scripts

· Programming Language: Ability to write code in any modern programming / scripting language (Python, Javascript, PHP, C#, Java, etc)

· Containerization: Familiar with debugging services that run in containers

Benefits : Performance Bonus

Roles & Responsibilities:

• Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.

• Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.

• Candidates will be trained in client products to give end to end resolutions on usual technical issues raised.

• Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment.

• Job profile involves travel to Customer Site across the globe on need basis to perform any support related activities on Client Products.

• Must perform technical troubleshooting on our products implemented at customer site by taking a remote session (or) by coordinating with onsite engineer.

• May have to extend regular work timings (if required) while working on Support tasks assigned.

• Will report to the Support Lead.

Required Professional & Interpersonal Qualities :

• Any Graduate / BE / BTech /MCA.

• Exceptional ability to build and manage relationships and expectations with stakeholders, supporting organizations, and peers.

• Excellent communication, management, negotiation, and organization skills with the ability to communicate at executive levels of the organization.

• Working according to target market time zone a must. Excellent verbal, written and effective communication skills.

• Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.

• Effective time-management, organizational and prioritization skills.

• Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership.

We are the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. For more than 55 years, our innovations have improved the lives of billions of people around the globe who may never know us by name, but who rely on us every day as they interact with technology.

The world’s brightest minds—visionaries, engineers, scientists—bring their expertise in materials engineering and come together at Applied with a collection of diverse opinions, experiences, and backgrounds to Make Possible a Better Future .

Key Responsibilities

• Understand, research, and resolve internal and external application and systems issues.
• Create, test, and verify installation/upgrade instructions for Applied Materials’ product releases.
• Participate in product testing, documentation reviews, and user conferences.
• Provide off-hours customer support via pager and cellular telephone as scheduled. Provide telephone coverage as scheduled.
• Attend Applied Materials’ classes in designated product line and external classes for third-party software.
• Provide ongoing training to customers for technical and systems issues.
• Deliver updates and reports to managers, partners, and peers.

Company Overview

Cartrack, a subsidiary of Karooo Ltd. (listed on NASDAQ as KARO), is a global leader in mobility solutions, specializing in real-time data analytics, fleet management, and vehicle tracking. With over 2.3 million active subscribers across more than 23 countries, Cartrack’s mission is to drive efficiency and connectivity for vehicle fleets worldwide, making transportation smarter and more sustainable.

As a pioneer in the telematics industry, Cartrack provides a comprehensive Software-as-a-Service (SaaS) platform that delivers critical insights to businesses, enabling them to optimize their operations, reduce costs, and enhance safety. The platform is trusted by small to large enterprises across various industries, including logistics, insurance, and automotive, for its reliability, scalability, and robust performance.

At Cartrack, we are not just offering a job; we are offering the opportunity to be part of a mission-driven company that is transforming the way fleets operate globally. Our commitment to innovation, customer satisfaction, and sustainability is reflected in our continuous growth and strong financial performance, as we expand our footprint in key regions like Southeast Asia, Europe, and Africa.

Join us at Cartrack and be part of a dynamic team that is shaping the future of connected mobility, ensuring that fleets around the world are more efficient, safe, and connected.

Profile

We are looking for an experienced application support administrator who has a proven track record of providing 1st and 2nd level support for large web applications that have thousands of clients. The individual should be inquisitive and be someone who is able self-learn after minimum training on how to use the application. They should also be comfortable with checking application logs to help identify causes of issues and be willing to learn and pick up technical skills that would help provide better support to users. The ideal candidate will be a strong communicator that can articulate their thoughts well to both clients and developers.

Role

The role requires an individual who is well versed on how software applications work, debugging applications and have excellent communication skills. You will have to be organized in handling and prioritizing your tasks. You should take responsibility of all support tickets under you and ensure you follow-up and get them resolved in a timely manner. You will have to interact with clients, being sensitive in how you communicate with them and work with the development team when their involvement is needed to resolve issues. You will have to be willing to be on standby to look into issues reported on support channels outside of normal working hours. The role puts you in a place where you can directly feel the impact of helping clients. If helping users resolve the problems they face while using applications gives you satisfaction and want to pick up tech skills on the job, this is role for you!

Must have

· Any degree, diploma or equivalent industry experience

· At least 2-3 years experience in supporting large scale software applications, web and mobile.

· Experience in debugging the behaviour of software applications.

· Linux: Familiar with basic Linux commands and able to login to servers to check logs.

· Database: Familiar with SQL and able to write simple SQL queries.

· Experience in communicating with clients directly.

· Experience with helpdesk / ticketing systems.

Nice to have

· Scripting: Ability to write simple shell scripts

· Programming Language: Ability to write code in any modern programming / scripting language (Python, Javascript, PHP, C#, Java, etc)

· Containerization: Familiar with debugging services that run in containers

Join to apply for the Software Support Engineer role at Canonical

3 days ago Be among the first 25 applicants

Join to apply for the Software Support Engineer role at Canonical

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder-led, profitable, and growing.
We are hiring a Software Support Engineer to.
.work in a dynamic and exciting engineering role in Linux-based infrastructure and applications, covering all layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), OpenStack, Kubernetes and the open source applications running on top of them. It will challenge you to show the breadth of your engineering skills, which will be needed to work on almost any aspect of Ubuntu and the open source applications large enterprise customers run.
This role is an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers, community and the company. If you have an affinity for open source software, great communication skills, and a passion for troubleshooting and fixing issues in technology used by millions across the world, then you will enjoy working with some of the best people in the industry at Canonical.
This role deals with critical issues in the open source stack that require upstream bug fixes. Our engineers are able to work productively at any level of the stack including the kernel and in a wide range of languages, to understand and address the software issues at hand. Our group is critical to the success of our customers, partners and Ubuntu itself.
You will help with troubleshooting and driving issues to resolution with workarounds, guidance, and bug fixes to be released upstream and in Ubuntu.
Location: This is a remote role, we have teams in all time zones.
The role entails

• Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software
• Maintain a close working relationship with Canonical's Field, Support and product engineering teams
• Participate in upstream communities
• Develop bug fixes, backport patches, and work with upstream for inclusion
• Review code produced by other engineers
• Demonstrate good judgment in technical methods and techniques
• Prioritize work and manage your time effectively against those priorities
• Participate in team discussions to improve processes, tools, and documentation
• Maintain clear, technical and concise communications
• Work from home and travel internationally up to 10% of work time for team meetings, events and conferences
  

• An exceptional academic track record
• Background in Computer Science, STEM or similar
• Experience with Linux and open source software
• Experience with at least one of Python, Go, C or C++ on Linux
• A drive to learn unfamiliar technology and deep-dive difficult issues
• Willingness to travel up to 4 times a year for internal events
  

• You love technology and working with brilliant people
• You are curious, flexible, articulate, and accountable
• You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
• You have interest in, or willingness to learn about any of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD,Postgresql, Mongo, Debian packaging, distributed systems
  

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme & Wellness Platform
• Opportunity to travel to new locations to meet colleagues
• Priority Pass and travel upgrades for long-haul company events
  

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

Referrals increase your chances of interviewing at Canonical by 2x

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Customer Success Technical Engineer - APAC

Rust Engineering Lead - Linux and Open Source

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

We are looking for an L1+L2 Software Support Engineer to join our dynamic team You will play a crucial role in ensuring the smooth operation of applications and providing technical support to end users.

Roles & Responsibilities

• Provide technical support for data security products via email, phone, and on-site visits.
• Diagnose and troubleshoot configuration and functional issues both remotely and on-site.
• Collaborate with internal stakeholders to resolve user-reported issues within defined SLAs.
• Work with team members to identify root causes and recommend preventive measures or workarounds.
• Install and configure security software/products and conduct user acceptance testing.
• Perform planned software upgrades and system migrations.
• Proactively monitor systems to identify and resolve issues before they impact end users.
• Continuously review and enhance support processes as part of ongoing improvement initiatives.
• Maintain up-to-date support documentation in the Knowledge Base to assist users and streamline support operations.
• Available to work flexible hours as needed.
• Able to work in shifts (shift allowance provided).

Requirements:

• Minimum Diploma/Advanced/Higher/Graduate Diploma in Computer Science, Information Technology, or related field.
• At least 1 year of technical support or customer service experience in IT/software products.
• Solid knowledge of IT infrastructure, including software and web applications (.NET), operating systems, databases, networking, and virtualization.
• Strong analytical and troubleshooting skills for resolving complex technical issues.
• Excellent communication and interpersonal skills, with the ability to engage technical and non-technical stakeholders effectively.
• Proactive, self-motivated, and capable of managing multiple customer accounts and projects simultaneously.
• Experience supporting government agencies is preferred.
• Familiarity with cryptography is an advantage.
• IT certifications (e.g., ITIL, CompTIA A+, Microsoft Certified: Azure Fundamentals) are a plus.
• Knowledge of security frameworks and standards (e.g., ISO 27001, NIST); familiarity with IM8 is an added advantage.
• Entry-level candidates are welcome to apply.