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• Responsible for running the mall operations in managing the daily operations, maintenance, upkeep of the mall and tenancy relationship and communication with the retailers.
• Conduct daily Mall common area pre-opening checks.
• Management of service contractors to effectively achieve the highest standard.
• Assist in coordinating, and conducting inspections with service providers on routine work, outstanding defects and rectification works.
• Ensuring the building services and common facilities are kept in excellent condition.
• Conduct regular building inspections to ensure compliance to authorities’ requirements
• Coordinate the procedures and fit-out of the premises leased to retailers.
• Arrange with retailers for handing / taking over of the premises to / from retailers.
• Coordinate all tenancy fit-out and reinstatement activities with retailers, retailers’ consultants / contractors, service providers and Mall Management.
• Assist to collect as-built drawings, insurance certificates, fit-out deposits, service reports and other fees / document in relation to fit-out work, pre-opening and operations from retailers.
• Assist to prepare annual budget, and ensure that expenses are within budget
• Maintain building drawings, operation manuals and any records relating to the buildings as assigned.
• Ensure that all operational issues and emergencies are attended promptly and rectified with minimal inconvenience and disruption.
• Manage and attend to all feedback and service requests in a timely manner
• Any other duties assigned.
  

• Responsible for running the mall operations in managing the daily operations, maintenance, upkeep of the mall and tenancy relationship and communication with the retailers.
• Conduct daily Mall common area pre-opening checks.
• Management of service contractors to effectively achieve the highest standard.
• Assist in coordinating, and conducting inspections with service providers on routine work, outstanding defects and rectification works.
• Ensuring the building services and common facilities are kept in excellent condition.
• Conduct regular building inspections to ensure compliance to authorities’ requirements
• Coordinate the procedures and fit-out of the premises leased to retailers.
• Arrange with retailers for handing / taking over of the premises to / from retailers.
• Coordinate all tenancy fit-out and reinstatement activities with retailers, retailers’ consultants / contractors, service providers and Mall Management.
• Assist to collect as-built drawings, insurance certificates, fit-out deposits, service reports and other fees / document in relation to fit-out work, pre-opening and operations from retailers.
• Assist to prepare annual budget, and ensure that expenses are within budget
• Maintain building drawings, operation manuals and any records relating to the buildings as assigned.
• Ensure that all operational issues and emergencies are attended promptly and rectified with minimal inconvenience and disruption.
• Manage and attend to all feedback and service requests in a timely manner
• Any other duties assigned.
  

• Degree / Diploma in Building, Facilities, Estate Management or equivalent.
• Minimum 3 years of shopping centre operations working experience.
• Good interpersonal and communication skills to achieve excellent relationships with Team Members, tenants and service providers.
• Possess initiative and a positive working attitude.
• Willing to work beyond standard operating hours, when required
• Strong verbal and written communication skills.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

Referrals increase your chances of interviewing at ESR Group by 2x

Get notified about new Retail Operations Manager jobs in Singapore, Singapore .

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Join to apply for the
Assistant Manager, Retail Operations
role at
ESR Group
2 days ago Be among the first 25 applicants
Join to apply for the
Assistant Manager, Retail Operations
role at
ESR Group
Responsible for running the mall operations in managing the daily operations, maintenance, upkeep of the mall and tenancy relationship and communication with the retailers.
Conduct daily Mall common area pre-opening checks.
Management of service contractors to effectively achieve the highest standard.
Assist in coordinating, and conducting inspections with service providers on routine work, outstanding defects and rectification works.
Ensuring the building services and common facilities are kept in excellent condition.
Conduct regular building inspections to ensure compliance to authorities’ requirements
Coordinate the procedures and fit-out of the premises leased to retailers.
Arrange with retailers for handing / taking over of the premises to / from retailers.
Coordinate all tenancy fit-out and reinstatement activities with retailers, retailers’ consultants / contractors, service providers and Mall Management.
Assist to collect as-built drawings, insurance certificates, fit-out deposits, service reports and other fees / document in relation to fit-out work, pre-opening and operations from retailers.
Assist to prepare annual budget, and ensure that expenses are within budget
Maintain building drawings, operation manuals and any records relating to the buildings as assigned.
Ensure that all operational issues and emergencies are attended promptly and rectified with minimal inconvenience and disruption.
Manage and attend to all feedback and service requests in a timely manner
Any other duties assigned.
Description
Responsible for running the mall operations in managing the daily operations, maintenance, upkeep of the mall and tenancy relationship and communication with the retailers.
Conduct daily Mall common area pre-opening checks.
Management of service contractors to effectively achieve the highest standard.
Assist in coordinating, and conducting inspections with service providers on routine work, outstanding defects and rectification works.
Ensuring the building services and common facilities are kept in excellent condition.
Conduct regular building inspections to ensure compliance to authorities’ requirements
Coordinate the procedures and fit-out of the premises leased to retailers.
Arrange with retailers for handing / taking over of the premises to / from retailers.
Coordinate all tenancy fit-out and reinstatement activities with retailers, retailers’ consultants / contractors, service providers and Mall Management.
Assist to collect as-built drawings, insurance certificates, fit-out deposits, service reports and other fees / document in relation to fit-out work, pre-opening and operations from retailers.
Assist to prepare annual budget, and ensure that expenses are within budget
Maintain building drawings, operation manuals and any records relating to the buildings as assigned.
Ensure that all operational issues and emergencies are attended promptly and rectified with minimal inconvenience and disruption.
Manage and attend to all feedback and service requests in a timely manner
Any other duties assigned.
Requirements
Degree / Diploma in Building, Facilities, Estate Management or equivalent.
Minimum 3 years of shopping centre operations working experience.
Good interpersonal and communication skills to achieve excellent relationships with Team Members, tenants and service providers.
Possess initiative and a positive working attitude.
Willing to work beyond standard operating hours, when required
Strong verbal and written communication skills.
Seniority level
Seniority level Mid-Senior level
Employment type
Employment type Full-time
Job function
Job function Management and Manufacturing
Referrals increase your chances of interviewing at ESR Group by 2x
Get notified about new Retail Operations Manager jobs in
Singapore, Singapore .
Senior Manager, Retail Operations (Hong Kong/Singapore)
NIKE Stores by GMG | Retail Department Manager
Senior Store Planning Manager, South Asia
Regional Retail Operations Supervisor/Manager- Salomon/Descente
Manager, Landside Concessions (Retail Leasing & Operations)
Retail (Assistant) Store Manager (based in Singapore)
Retail (Assistant) Store Manager (based in Singapore)
Assistant Manager - Regional Strategy & Operations
Director/ Assistant Director, Leasing (Retail Design, Operations and Fit-Out)
In Store CRM & Client Development Manager (Luxury Fashion Brand)
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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We are seeking a Retail Operations Manager to deliver exceptional customer experiences and drive retail excellence.

This role is crucial in ensuring smooth day-to-day operations of the retail store. Key responsibilities include:

• Team Support: Assist with onboarding and training of staff, motivating team members to provide excellent customer service.
• Sales Support: Help implement sales initiatives and merchandising strategies to meet sales targets and identify areas for improvement.
• Inventory & Stock: Support inventory processes including stock receiving, replenishment, and inventory counts.
• Customer Experience: Provide attentive and knowledgeable customer service, handling customer concerns professionally.
• Visual Merchandising: Maintain clean and visually appealing displays under guidance of Store Manager.
• Operational Assistance: Manage daily store functions such as opening/closing, POS operations, online order fulfillment, and store upkeep.
• Marketing Support: Assist with in-store promotions and community events to boost store visibility and engagement.

The successful candidate will have previous experience in a retail or customer-facing role, preferably at a supervisory level. Strong interpersonal and communication skills, passion for retail, and ability to take initiative and work effectively both independently and in a team are essential.

Benefits include competitive salary, comprehensive health insurance coverage, employee discounts on selected store merchandise, opportunities for career advancement and professional development, and a dynamic and supportive work environment.

Essential skills and qualifications include:

• Excellent communication and interpersonal skills.
• Prior experience in a retail or customer-facing role.
• Strong analytical and problem-solving skills.
• Ability to work effectively in a team and independently.

We offer a range of benefits, including:

• Competitive salary.
• Comprehensive health insurance coverage.
• Employee discounts on selected store merchandise.
• Opportunities for career advancement and professional development.

A strategic leadership position is available for an experienced retail professional to lead supermarket operations and drive business growth.

• Optimise store performance to achieve customer satisfaction, sales, and profit targets.
• Foster a high-performing team through effective leadership, training, and support to deliver exceptional results.
• Oversee merchandising, inventory management, and stock availability to maximise sales opportunities.
• Implement corporate strategies effectively at store level to drive business success.

• Diploma or equivalent qualification in a relevant field.
• Minimum 5 years of supervisory or team leader experience in supermarket/grocery retail with proven track record of success.
• Candidates with experience in F&B or large-scale retail may also be considered.

• Meet or exceed customer satisfaction targets.
• Deliver sales and profit growth through effective operational management.
• Build and maintain a skilled and motivated team.
• Drive business growth through strategic planning and execution.

We are seeking an experienced Manager to oversee all aspects of our business, including customer service, finance, human resources, sales, and operations. This is a key leadership position that requires a strategic thinker with excellent communication and organizational skills.

This role involves overseeing the daily activities of our business, ensuring compliance with company policies and procedures. You will be responsible for maintaining strong relationships with customers, identifying new market opportunities, and managing daily operations. Additionally, you will oversee various departments, including human resources, sales, and operations.

• Ensure compliance with company policies and procedures.
• Maintain strong relationships with customers and identify new market opportunities.
• Manage daily operations, including customer service and finance activities.
• Oversee human resources, sales, and operations departments.
• Review trade area and implement strategies for growth.
• Meet or exceed company profit goals.
• Sourcing, training, and developing staff.
• Address customer issues promptly.
• Stay up-to-date with current fashion trends.
• Possess good knowledge of retail business and market environment.

• At least 5 years of managerial experience.
• Excellent communication and writing skills.
• Strong problem-solving and analytical skills.
• Excellent organizational and leadership skills.
• Ability to multitask and manage multiple projects.
• Drive to reach sales and service goals.
• Ability to strategize and plan ahead.
• Fluency in English and Mandarin.

As a retail operations manager, you will oversee the overall performance and operations of all retail outlets.

• Outlet Operations :

Manage day-to-day activities, including scheduling, inventory management, and efficient service delivery.

• Staff Management :

Recruit, train, and motivate employees to maintain high performance standards and a positive work environment.

• Customer Experience :

Ensure excellent customer service, address inquiries and complaints, and foster a positive customer experience.

• Financial Management :

Monitor income and expenses, contribute to profitability, and manage budgets.

• Compliance and Safety :

Ensure adherence to health and safety regulations, food hygiene standards, and other relevant policies.

• Sales and Business Development :

Identify opportunities to increase sales through upselling, cross-selling, or promotional activities.

• Relationship Management :

Build and maintain relationships with internal teams and external stakeholders.

• Problem Solving :

Address issues or challenges that arise within the outlet, such as customer complaints or staffing problems.

The ideal candidate will possess strong leadership and management skills, effective communication and interpersonal skills, problem-solving and decision-making abilities, organizational skills, sales and business acumen, knowledge of industry regulations, and experience in retail or hospitality.

• Managing strategies for retail performance, margins and customer retention
• Overseeing store operations, inventory control and compliance with policies and procedures
• Lead, train, and develop team members across sales and customer service
• Oversee premium visual merchandising and store presentation
• Oversee budgets, conduct store audits, and enforce loss prevention strategies
• Organise and deliver events, including product launches and exclusive client experiences
• Evaluate sales performance and operational KPIs to generate actionable business insights

Requirements:

• Degree in Business, Retail Management, Finance or related fields
• Min 5 years experience in retail operations
• Experience in Luxury/Precious Metals is an advantage
• Working Location: HQ in Teban, Managing outlets around Singapore
• Working Hours: Mon - Fri (8am - 5pm)
• Salary: Up to $6000
• Able to start work immediate or on short notice

How to apply:

Interested applicants kindly state your expected salary, last drawn salary and starting date.

We regret to inform that only shortlisted candidates will be notified.

Log on to for more job opportunities

EA Personnel: Teo Kai Xin, Joey

EA Reg ID: R23114229

EA Licence No.:19C9603

Position: Retail Operations Manager

Location: Singapore

Reports to: Senior Management

Ready to Lead the Future of Home Retail?

At IUIGA, we believe that beautiful living shouldn't come at a hefty price. We're looking for a driven and detail-oriented Retail Operations Manager to lead our expanding network of stores across Singapore. If you're passionate about operational excellence, love building strong teams, and have a flair for driving retail performance — this is your chance to shape the shopping experience for modern homeowners.

In this role, you'll take the lead in daily retail operations, grow sales, optimize processes, and champion IUIGA's customer-first culture. You'll work closely with cross-functional teams and have the autonomy to make an impact while scaling one of Singapore's most loved home & living brands.

RESPONSIBILITIES

1. Retail Operations Management

• Lead daily operations across all IUIGA retail outlets to ensure high standards of execution and store excellence.
• Implement and continually refine standard operating procedures (SOPs) to improve operational efficiency.
• Work closely with cross-functional teams (e.g. Marketing, Logistics, Creative) to address operational challenges and customer feedback.

2. Sales & Business Performance

• Drive monthly sales targets and implement strategies to meet and exceed revenue goals.
• Monitor KPIs such as sales performance, footfall, conversion rates, and customer satisfaction to identify opportunities for growth.
• Analyze sales data by brand and category, and prepare performance recaps for senior management.

3. Staff Leadership & Training

• Oversee recruitment, training, performance management, and retention of retail staff.
• Build and execute retail training programs including onboarding, product knowledge, sales techniques, customer service, SOPs, and POS systems.
• Create a positive, motivated team culture focused on accountability and excellence.

4. Visual Merchandising & Store Standards

• Ensure all stores are consistently maintained according to IUIGA's visual merchandising guidelines, hygiene standards, and overall brand image.
• Conduct frequent store visits to assess execution, reinforce training, and identify opportunities for improvement or additional brand visibility.

5. Inventory & Stock Management

• Maintain optimal stock levels and oversee inventory processes including stocktake, replenishment, and loss prevention.
• Partner with logistics and warehouse teams to ensure timely stock flow and resolve any discrepancies.

6. Strategic Reporting & Planning

• Develop and manage regular reporting processes: sales performance, category trends, new launches, and competitor insights.
• Share market analysis and identify mid-to-long term strategies to drive growth and brand positioning.
• Lead internal sales meetings to align teams, cascade key updates, and maintain motivation.

Requirements

• Minimum 2 years of proven experience in a retail management or retail operations role. Experience in Home & Living is a strong plus.
• Strong leadership skills with the ability to build, train, and inspire high-performing teams.
• Excellent business acumen, analytical and reporting skills; results-driven mindset.
• Proficient in MS Office applications, especially Excel.
• Strong communication skills—both verbal and written.
• Highly organized with keen attention to detail.
• Digitally savvy and comfortable with retail systems and tools.
• Flexible, collaborative, and able to thrive in a fast-paced environment.

• Managing Store Operations: Overseeing daily store activities, including product availability, pricing accuracy, and compliance with company policies.
• Staff Management: Recruiting, training, and supervising employees to ensure they meet customer service standards.
• Inventory Control: Coordinating shipments and managing stock levels to prevent overstocking and understocking.
• Customer Service: Resolving customer complaints and providing solutions to maintain customer satisfaction.
• Store Performance Monitoring: Tracking sales, inventory levels, and other key performance indicators to optimize store efficiency.