34 Shift Managers jobs in Singapore

• At least 10 years of experience in F&B with supervisory roles
• Diploma/Degree in any field
• Ability to work in a fast-paced environment
• Service-oriented, customer-focused
• Food Safety & Hygiene certificate

Director, Client Experience & Leadership
A seasoned Planning Director who owns key client relationships in the region, leading strategic growth and planning excellence while overseeing activation delivery.
What You'll Be Doing
Strategic Leadership
Lead the development of annual and campaign media strategies that connect brand and performance objectives.
Translate client briefs (business objectives and goals) into data-driven strategy frameworks with actionable KPIs.
Develop and execute
full-funnel media plans
across digital and traditional channels, ensuring alignment with business objectives.
Partner with our strategy, data, activation and creative teams to develop integrated, insight-led campaigns, driving
strategic media recommendations
and identify opportunities to enhance campaign performance.
Drive media innovation and thought leadership, ensuring clients are ahead of market trends, including working closely with media partners to drive new opportunities for clients.
Serve as senior point of contact for senior client stakeholders, providing strategic counsel and direction.
Be the senior client lead in region, working closely with our internal Global teams and clients to drive media performance and account efficiencies.
Build trusted relationships with clients’ marketing, media, and business teams.
Champion a results-oriented approach that connects media investment to business outcomes.
Present strategic recommendations, performance reviews, and learning agendas to senior client leads.
Team & Operational Leadership
Lead, inspire, and mentor the activation team to deliver best-in-class media thinking and executional excellence.
Collaborate closely with strategy, data and activation to ensure consistency between planning strategy and execution.
Guide teams in translating business challenges into actionable media plans across all channels (digital, social, programmatic, offline, etc.).
Oversee budget planning, forecasting, and effective resource allocation.
Required Skills & Experience
10+ years’ experience in a media agency environment, with strong experience in strategic and communications planning.
Proven experience leading major client accounts and managing senior client relationships.
Strong understanding of both brand and performance media across digital, social, and offline channels.
Expertise in audience planning, data-driven marketing, and effectiveness measurement.
Excellent presentation, storytelling, and stakeholder management skills.
Ability to lead, inspire, and grow diverse teams across markets or disciplines.
Key Attributes
Strategic thinker with a strong grasp of consumer behaviour and media dynamics.
Confident communicator with executive presence and strong influencing skills.
Commercially minded, balancing creativity with business impact.
Collaborative leader who fosters teamwork and cross-functional integration.
Passionate about innovation, culture, and the evolving media landscape.
Seniority level: Director | Employment type: Full-time | Job function: Advertising | Industries: Advertising Services and Technology, Information and Media
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Planning Director, Client Experience & Leadership
We are Assembly
– and we’re not like the rest. We’re the modern alternative agency, bringing together industry-leading data, talent, and tech to Find the Change That Fuels Growth for the best brands on the planet, including Lenovo, Lane Crawford, Marina Bay Sands, and more. Our diverse, global community of over 1,600 passionate experts combines global thinking with unmatched local expertise in more than 20 markets worldwide – enabling brands to engage and move consumers anywhere. We use STAGE, Assembly’s proprietary, privacy-centric data solutions platform, to surface powerful insights that transform into actionable brand opportunities. We’re at the cutting edge of new media, technology, and platforms embedded in the lives of today’s consumers, and we’re tapped into how culture and communities’ needs change. We do this while staying steadfast in our commitment to Leave the World Better Than We Found It through measurable social and environmental impact work.
Assembly was named The Drum’s APAC Media Agency of the Year in 2021
WHO WE’RE LOOKING FOR
An accomplished Planning Director who will take ownership of some of the key client relationships we have in the region and is primarily responsible in leading the strategic growth and planning excellence while overseeing the activation delivery of these accounts.
WHAT YOU’LL BE DOING ON ANY GIVEN DAY
Strategic Leadership
Lead the development of annual and campaign media strategies that connect brand and performance objectives.
Translate client briefs (business objectives and goals) into data-driven strategy frameworks with actionable KPIs
Develop and execute
full-funnel media plans
across digital and traditional channels, ensuring alignment with business objectives.
Partner with our strategy, data, activation and creative teams to develop integrated, insight-led campaigns, driving
strategic media recommendations
and identify opportunities to enhance campaign performance
Drive media innovation and thought leadership, ensuring clients are ahead of market trends, including working closely with media partners to drive new opportunities for clients.
Serve as senior point of contact for senior client stakeholders, providing strategic counsel and direction.
Be the senior client lead in region, working closely with our internal Global teams and clients to drive media performance and account efficiencies.
Build trusted relationships with clients’ marketing, media, and business teams.
Champion a results-oriented approach that connects media investment to business outcomes.
Present strategic recommendations, performance reviews, and learning agendas to senior client leads.
Team & Operational Leadership
Lead, inspire, and mentor the activation team to deliver best-in-class media thinking and executional excellence.
Collaborate closely with strategy, data and activation to ensure consistency between planning strategy and execution.
Guide teams in translating business challenges into actionable media plans across all channels (digital, social, programmatic, offline, etc.).
Oversee budget planning, forecasting, and effective resource allocation.
DOES THIS SOUND LIKE YOU?
10+ years’ experience in a media agency environment, with strong experience in strategic and communications planning.
Proven experience leading major client accounts and managing senior client relationships.
Strong understanding of both brand and performance media across digital, social, and offline channels.
Expertise in audience planning, data-driven marketing, and effectiveness measurement.
Excellent presentation, storytelling, and stakeholder management skills.
Ability to lead, inspire, and grow diverse teams across markets or disciplines.
Key Attributes
Strategic thinker with a strong grasp of consumer behaviour and media dynamics.
Confident communicator with executive presence and strong influencing skills.
Commercially minded, balancing creativity with business impact.
Collaborative leader who fosters teamwork and cross-functional integration.
Passionate about innovation, culture, and the evolving media landscape.
WHY ASSEMBLY?
We’re part of Stagwell, the challenger network built to transform marketing. We’re nimble, smart, and digital-first, and we’re quickly growing to take on the biggest legacy hold cos.
We care about your growth – we offer competitive salaries, annual compensation reviews, and keep detailed personal development plans to ensure you’re hitting your personal and company goals.
We recognize and celebrate your success.all the time! Whether it’s through company meetups, employee recognition programs, or just a regular day, we make sure our people’s achievements are known and appreciated!
We’re truly a people-first organization. That’s why we offer a Flexible Time Off policy that puts you in control of your work-life balance, as well as market-leading primary and secondary caregiver and parental leave policies.
We care about social and environmental Impact – we have dedicated Impact Champions that collaborate globally to make sure we’re leaving the world better than we found it.
We have an amazing group of employee resource groups committed to guiding the agency to become more inclusive, diverse, and representative of the world around us.
Sound like the right role for you? Click to apply now!
Seniority level
Director
Employment type
Full-time
Job function
Advertising
Industries
Advertising Services
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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We are Assembly
– and we’re not like the rest. We’re the modern alternative agency, bringing together industry-leading data, talent, and tech to Find the Change That Fuels Growth for the best brands on the planet, including Lenovo, Lane Crawford, Marina Bay Sands, and more. Our diverse, global community of over 1,600 passionate experts combines global thinking with unmatched local expertise in more than 20 markets worldwide – enabling brands to engage and move consumers anywhere. We use STAGE, Assembly’s proprietary, privacy-centric data solutions platform, to surface powerful insights that transform into actionable brand opportunities. We’re at the cutting edge of new media, technology, and platforms embedded in the lives of today’s consumers, and we’re tapped into how culture and communities’ needs change. We do this while staying steadfast in our commitment to Leave the World Better Than We Found It through measurable social and environmental impact work.
Assembly was named The Drum’s APAC Media Agency of the Year in 2021
WHO WE’RE LOOKING FOR
An accomplished Planning Director who will takes ownership of some of the key client relationships we have in the region and is primarily responsible in leading the strategic growth and planning excellence while overseeing the activation delivery of these accounts.
WHAT YOU’LL BE DOING ON ANY GIVEN DAY
1. Strategic Leadership
Lead the development of annual and campaign media strategies that connect brand and performance objectives.
Translate client briefs (business objectives and goals) into data-driven strategy frameworks with actionable KPIs
Develop and execute
full-funnel media plans
across digital and traditional channels, ensuring alignment with business objectives.
Partner with our strategy, data, activation and creative teams to develop integrated, insight-led campaigns, driving
strategic media recommendations
and identify opportunities to enhance campaign performance
Drive media innovation and thought leadership, ensuring clients are ahead of market trends, including working closely with media partners to drive new opportunities for clients.
2. Client Leadership
Serve as senior point of contact for senior client stakeholders, providing strategic counsel and direction.
Be the senior client lead in region, working closely with our internal Global teams and clients to drive media performance and account efficiencies.
Build trusted relationships with clients’ marketing, media, and business teams.
Champion a results-oriented approach that connects media investment to business outcomes.
Present strategic recommendations, performance reviews, and learning agendas to senior client leads.
3. Team & Operational Leadership
Lead, inspire, and mentor the activation team to deliver best-in-class media thinking and executional excellence.
Collaborate closely with strategy, data and activation to ensure consistency between planning strategy and execution.
Guide teams in translating business challenges into actionable media plans across all channels (digital, social, programmatic, offline, etc.).
Oversee budget planning, forecasting, and effective resource allocation.
DOES THIS SOUND LIKE YOU?
10+ years’ experience in a media agency environment, with strong experience in strategic and communications planning.
Proven experience leading major client accounts and managing senior client relationships.
Strong understanding of both brand and performance media across digital, social, and offline channels.
Expertise in audience planning, data-driven marketing, and effectiveness measurement.Excellent presentation, storytelling, and stakeholder management skills.
Ability to lead, inspire, and grow diverse teams across markets or disciplines.
Key Attributes
Strategic thinker with a strong grasp of consumer behaviour and media dynamics.
Confident communicator with executive presence and strong influencing skills.
Commercially minded, balancing creativity with business impact.
Collaborative leader who fosters teamwork and cross-functional integration.
Passionate about innovation, culture, and the evolving media landscape.
WHY ASSEMBLY?
We’re part of Stagwell, the challenger network built to transform marketing. We’re nimble, smart, and digital-first, and we’re quickly growing to take on the biggest legacy hold cos.
We care about your growth – we offer competitive salaries, annual compensation reviews, and keep detailed personal development plans to ensure you’re hitting your personal and company goals.
We recognize and celebrate your success.all the time! Whether it’s through company meetups, employee recognition programs, or just a regular day, we make sure our people’s achievements are known and appreciated!
We’re truly a people‐first organization. That’s why we offer a Flexible Time Off policy that puts you in control of your work‐life balance, as well as market‐leading primary and secondary caregiver and parental leave policies.
We care about social and environmental Impact – we have dedicated Impact Champions that collaborate globally to make sure we’re leaving the world better than we found it.
We have an amazing group of employee resource groups committed to guiding the agency to become more inclusive, diverse, and representative of the world around us.
Sound like the right role for you? Click to apply now!
#J-18808-Ljbffr

We are Assembly – and we’re not like the rest. We’re the modern alternative agency, bringing together industry-leading data, talent, and tech to Find the Change That Fuels Growth for the best brands on the planet, including Lenovo, Lane Crawford, Marina Bay Sands, and more. Our diverse, global community of over 1,600 passionate experts combines global thinking with unmatched local expertise in more than 20 markets worldwide – enabling brands to engage and move consumers anywhere. We use STAGE, Assembly’s proprietary, privacy-centric data solutions platform, to surface powerful insights that transform into actionable brand opportunities. We’re at the cutting edge of new media, technology, and platforms embedded in the lives of today’s consumers, and we’re tapped into how culture and communities’ needs change. We do this while staying steadfast in our commitment to Leave the World Better Than We Found It through measurable social and environmental impact work.

Assembly was named The Drum’s APAC Media Agency of the Year in 2021

WHO WE’RE LOOKING FOR

An accomplished Planning Director who will takes ownership of some of the key client relationships we have in the region and is primarily responsible in leading the strategic growth and planning excellence while overseeing the activation delivery of these accounts.

WHAT YOU’LL BE DOING ON ANY GIVEN DAY

1. Strategic Leadership

• Lead the development of annual and campaign media strategies that connect brand and performance objectives.
• Translate client briefs (business objectives and goals) into data-driven strategy frameworks with actionable KPIs
• Develop and execute full-funnel media plans across digital and traditional channels, ensuring alignment with business objectives.
• Partner with our strategy, data, activation and creative teams to develop integrated, insight-led campaigns, driving strategic media recommendations and identify opportunities to enhance campaign performance
• Drive media innovation and thought leadership, ensuring clients are ahead of market trends, including working closely with media partners to drive new opportunities for clients.

2. Client Leadership

• Serve as senior point of contact for senior client stakeholders, providing strategic counsel and direction.
• Be the senior client lead in region, working closely with our internal Global teams and clients to drive media performance and account efficiencies.
• Build trusted relationships with clients’ marketing, media, and business teams.
• Champion a results-oriented approach that connects media investment to business outcomes.
• Present strategic recommendations, performance reviews, and learning agendas to senior client leads.

3. Team & Operational Leadership

• Lead, inspire, and mentor the activation team to deliver best-in-class media thinking and executional excellence.
• Collaborate closely with strategy, data and activation to ensure consistency between planning strategy and execution.
• Guide teams in translating business challenges into actionable media plans across all channels (digital, social, programmatic, offline, etc.).
• Oversee budget planning, forecasting, and effective resource allocation.

DOES THIS SOUND LIKE YOU?

• 10+ years’ experience in a media agency environment, with strong experience in strategic and communications planning.
• Proven experience leading major client accounts and managing senior client relationships.
• Strong understanding of both brand and performance media across digital, social, and offline channels.
• Expertise in audience planning, data-driven marketing, and effectiveness measurement.
• Excellent presentation, storytelling, and stakeholder management skills.
• Ability to lead, inspire, and grow diverse teams across markets or disciplines.

Key Attributes

• Strategic thinker with a strong grasp of consumer behaviour and media dynamics.
• Confident communicator with executive presence and strong influencing skills.
• Commercially minded, balancing creativity with business impact.
• Collaborative leader who fosters teamwork and cross-functional integration.
• Passionate about innovation, culture, and the evolving media landscape.

WHY ASSEMBLY?

• We’re part of Stagwell, the challenger network built to transform marketing. We’re nimble, smart, and digital-first, and we’re quickly growing to take on the biggest legacy hold cos.
• We care about your growth – we offer competitive salaries, annual compensation reviews, and keep detailed personal development plans to ensure you’re hitting your personal and company goals.
• We recognize and celebrate your success…all the time! Whether it’s through company meetups, employee recognition programs, or just a regular day, we make sure our people’s achievements are known and appreciated!
• We’re truly a people-first organization. That’s why we offer a Flexible Time Off policy that puts you in control of your work-life balance, as well as market-leading primary and secondary caregiver and parental leave policies.
• We care about social and environmental Impact – we have dedicated Impact Champions that collaborate globally to make sure we’re leaving the world better than we found it.
• We have an amazing group of employee resource groups committed to guiding the agency to become more inclusive, diverse, and representative of the world around us.

Sound like the right role for you? Click to apply now!

Roles & Responsibilities

1. Division Strategy & Philosophy

• Lead the development and implementation of the Division's philosophy, strategic direction, programmes, and operations in collaboration with HODs.
• Anticipate and respond to emerging youth trends, changes in the justice system, and evolving rehabilitation needs.
• Promote and communicate the organisation's values and beliefs to staff, residents, and stakeholders.

2. Financial & Administrative Oversight

• Support Corporate Services in financial reporting, budgetary planning, and regulatory compliance.
• Oversee budgeting, expenditure, and alignment of financial resources with divisional goals.
• Liaise with authorities on funding matters and financial accountability.
• Review and approve monthly and quarterly financial and operational reports.
• Manage the overall operational budget and financial performance of the Division.

3. Staff Leadership & Development

• Establish sustainable structures for staff development and progression in line with national competency frameworks.
• Oversee staff engagement with clients, stakeholders, and professionals within the sector.
• Supervise, coach, and mentor staff to strengthen competencies and professional growth.
• Lead onboarding for new employees and support ongoing career development opportunities.
• Ensure staff compliance with organisational policies, procedures, and standards.
• Oversee HR-related matters within the Division.

4. Governance & Compliance

• Ensure adherence to governance standards and regulatory requirements beyond baseline Standards of Care.
• Oversee drafting, review, and updates of Standard Operating Procedures (SOPs).
• Provide guidance on standardisation efforts across the Division.
• Approve Business Continuity Management (BCM) plans.
• Oversee incident management and reporting for critical cases.

5. Networking & External Relations

• Build and maintain networks with Heads of Home (Voluntary Children's Homes).
• Represent the Division in external engagements, particularly with inter-ministerial stakeholders.
• Facilitate collaborations, learning journeys, and knowledge exchange with partner agencies and institutions.

6. Strategic Alignment & Goal Achievement

• Ensure divisional goals align with the organisation's broader strategic plans.
• Hold managers accountable for achieving departmental objectives.
• Drive the Division's overall performance and achievement of key goals.

7. Ad-hoc Duties

• Undertake other responsibilities and projects as assigned.

• Degree in Social Sciences with at least 5 years of managerial or leadership experience.
• Strong knowledge of social work interventions, social policies, and community engagement.
• Excellent communication, writing, and interpersonal skills.
• Proven leadership and team management capabilities.
• Passion for the organisation's mission and ability to inspire, motivate, and lead others.

PROFESSIONAL JOB-SCOPE :

• Country Operational Management

• Engage salespeople to understand objective for Country this year

• Monitor company asset through weekly reconciliation checklist (including Operations, Warehouse, Finance) and monthly MA meeting
• Drive commercial team to achieve budget figure for Country, including CEO's business targets and direction for market
• Lead project team in on-site works handling and off-site project management

• Train and career develop team members to meet current role expectations and develop potential for future career advancement opportunity.

• Commercial Direction

• Initiate regular interaction with existing customers to build rapport:

• Organising regular project management meetings with client to build trust
• Organising informal customer gathering, for sports, meals or other social meeting
• Organising formal visits and calls to customer to share new updates or info

• Develop new customer leads through independent networking, and with leads provided by Director in-charge

• Warehouse Management

• Lead weekly warehouse movement, inspection and repair management

• Prepare movement, adjustment or repair forms as necessary or per company SOP
• Review accuracy of forms against actual warehouse movement and adjustments
• Enforce company SOP for leasing assets in/out, inspection, washing and repair, including billing and dispute for any left-in materials upon material return.
• Conduct regular visit and spot-check on warehouse operations:
• Material in/out procedure at warehouse
• Material layout at warehouse organised in safe and structured manner
• Engage auditor and team members for bi-annual stock count requirement for leasing materials

• Manage monthly warehouse cost and relevant SGA, including regular review of pricing and warehouse requirements

• Project Management

• Lead site team in on-site works handling

• Regular black-and-white communication and updates to main contractor on site status
• Supervising project coordinator in day-to-day site handling
• Critical site issue troubleshooting
• Lead project team in off-site works handling
• Managing customer expectations and requirements
• Supporting subcontractor workflow
• Train project executive to handle 3rd party client and subcontractor

• Lead regular project management meetings

• Monitor Regular Operations and Finance Cycle

• Lead weekly cashflow meeting with accountant

• Cashflow planning
• Loan
• FOREX Hedging
• AR / Ap
• Lead weekly AR management meeting with operations and salespeople with QS
• Internal ERP approval
• Outstanding credit limit customer
• Customer evaluation form (internal credit)
• Vendor evaluation form (pre-quotation)
• Lead project kick-off meeting for all project and leasing secured in country:
• Operations staff to be able to fill-in PCS, PO and SO in future
• Operations to have target timeline for each batch of delivery of materials
• (For Leasing) Operations staff to have target timeline for material return, and whether material intended to be recycled at project site
• Engage poor credit customers for commercial settlement or legal case proceedings following company AR policy timeline (policy timeline to be provided by Operations team)
• Lead bi-annual regional stock count with support of regional team
• Stock count leasing asset, stock asset, and scrap quantity in total

• Based off stock count, to reconcile figures with support of FC and Operations Manage r

• Business Development

• Explore new business line opportunity in project sales with Technical Director / EA to CEO

• Develop and enhance warehouse management protocols and layout according to leasing business expansion requirements

THIS JOB DESCRIPTION…

• Will act as an "agreement of expectations" between the senior and subordinate, to list out hard/soft KPI measures for the colleague by his/her seniors. Whenever parties are unclear about their performance, they should refer back to the job description as agreed.

• Must be followed up with seniors and subordinate 1-ON-1 PERFORMANCE REVIEW, 3 months from date of signing. This review must consist of…

• … a score rating for each of the KPIs agreed on, 3/5 being "Achieved KPI". A score higher/lower is given when they performed above/under senior's expectations

• … fill up the "Past 3 Months Performance/Achievement" by discussing and agreeing what subordinate's strengths are.
• … fill up "Next 3 Months Development" by discussing what area subordinates want to improve on , and how company can help.
• …regardless of whether the HOD-subordinate relationship was the same as when the subordinate was first employed with this job description.

3 . Must be followed up with consistent communication between senior and subordinate. If you do not communicate with each other, you will not be able to keep each other accountable for what you have intended. Use the KPI and Job-scope as reference points for discussion on work performance and scope.

The Operational Management Professional plays a pivotal role in ensuring the smooth functioning of operations at our organization. This involves developing, implementing, and overseeing operational processes and procedures.

This individual must possess excellent verbal and written communication skills to effectively interact with team members, stakeholders, and vendors.

Key Responsibilities:

• Managing multiple projects and tasks simultaneously
• Providing training and support to team members as needed
• Handling day-to-day operational problems

Required Skills and Qualifications:

• Strong understanding of office software, including Microsoft Office Suite and Google Workspace
• Excellent interpersonal and customer service skills
• Ability to work effectively in a team environment
• Proven ability to manage competing priorities and deadlines

Benefits:

• Opportunity to develop operational management skills in a dynamic environment
• Collaborative and supportive team culture
• Competitive compensation and benefits package

Others:

A strong emphasis is placed on continuous learning and professional development in this role. The ideal candidate will be highly motivated, organized, and able to adapt to changing priorities and circumstances.

As an Operational Management Leader, you will be responsible for ensuring the company maintains its high standards by following established policies and procedures.

The role involves overseeing daily operations to optimize profits through cost control and operational efficiency improvements. You will also be responsible for recruiting, training, and developing new employees to enhance team performance.

A key aspect of this role is resolving customer complaints effectively through communication and problem-solving skills. Additionally, you will develop and implement strategies to improve product quality and availability, as well as prepare and present employee reviews to provide constructive feedback and support growth.

Key Requirements:

• Be self-motivated with a desire for personal and professional development.
• Work autonomously when required and demonstrate ability to lead and manage teams effectively.
• Be a dedicated team player who prioritizes customer satisfaction and experience.
• Have at least 5 years of experience in a leadership position with relevant management skills.

Autonomy
Leadership
Customer Experience
Inventory Management
Payroll Administration
Accounting
Teamwork and Collaboration