74 Shared Services Center jobs in Singapore

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward. Human Resources professionals develop and execute HR strategies, programs and services across one or more parts of the employee lifecycle to attract, develop and retain a highly engaged and differentiated workforce that enables the execution of human capital and business strategies. The ideal applicant will be a permanent resident in APAC, a Native speaker (+ English speaker), be a problem solver with a moderate level of reporting skills. No travel restrictions.

Key Responsibilities:

• Handle inbound employee/cross-functional teams’ inquiries, identify needs, process necessary transactions in Workday, Salesforce and other systems, and escalate issues
• Provide reporting on work and escalate issues to Project Managers
• Process International Exits, Transfers, Onboarding, Leaves and Travel case
• Identify opportunities for process improvement and compile process information for
• Training Raise risks and issues to Project Management
• Gathering data and working with the employees/cross-functional teams to complete HR processing
• Prepare and deliver updates to management team on a weekly basis
• Serve as primary contact for processing needs and client inquiries on processing team SLAs Schedule and drive meetings with parties as needed
• Oversee the development of process documentation, track process changes and drive documentation updates according to team lead directives
• Create and maintain partnerships with geographically distributed HR Business Partners, Employee Relations specialists, and specialty HR Operations teams (Recruiting, Compensation, Finance, Benefits, Immigration, Payroll, Mobility, HR Information Systems)

Basic Qualifications:

• Bachelor’s Degree Minimum 3 years of experience in Business Operations
• Preferred Qualifications: Native Speaker + English speaker required
• Japanese or Chinese speaker is a plus but not required (Japanese minimum N2)
• Accenture experience preferred
• Workday, Salesforce experience preferred
• Previous HR experience is a plus but not required
• Strong Operations experience preferred
• Strong communication skills
• Required - Excel experience including creating pivot reports, VLOOKUP’s, and charts/graphs partnered with analytical and problem-solving experience Process mapping experience a plus

You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career

Salary: up to $4200

Duration: 1 year contract

Working Days & Hours: Mon-Fri Office Hours

Location: Raffles Place

Job Description:

• Manage new hire onboarding administration process.
• Manage all staff movement activities such as transfer, secondment, conversion of employment types, retirement and cessation of employment.
• Manage activities related to the Representative Notification Framework for financial advisers where required.
• Administer foreign pass-related matters.
• Uphold good data management practices by ensuring accurate and up-to-date employee records in our HR systems.
• Ensure timely storage of employee documents in our electronic personnel file system.
• Provide thoughtful, accurate and timely responses to employees and stakeholders.
• Any other duties or projects assigned.

Job Requirements: Min Degree in Human Resources or similar w min relevant internship experience

Interested candidates, please submit your resume to:

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

Salary: up to $4000

Duration: 1 year contract

Working Days & Hours: Mon-Fri Office Hours

Location: Buona Vista

Job Description:

· Answers general questions and redirects misplaced calls

· Leverages procedures, policy manuals, knowledge databases, other reference materials, etc. to assist in

answering Employee and Manager inquiries and resolving Employee and Manager HR challenges

· Guides HR Employee Self-Service and Manager Self-Service transactions

· Executes select HR related transactions (e.g., data changes) or appropriately escalates issues as needed

· Inputs data into Workday to transact on customer requests

· Escalates Employee and Manager inquiries to Tier II Functional Specialists when specific, in-depth functional knowledge is required

· Documents all employee inquiries, issues, and transactions in case management tools as required

· Participates in continuous improvement workshops and projects as requested

· Participates in ad hoc projects as required

Job Requirements: Min Degree in Human Resources or similar w min 3 yrs of relevant shared services experience, preferably in pharmaceutical/medical devices/life science industry

Interested candidates, please submit your resume to:

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

Purpose and Scope:

This role is responsible for overseeing the end-to-end delivery of HR operations, including HRIS management, payroll administration, and employee life-cycle processing, supporting a large blue-collar workforce and corporate staff. This role also drives continuous process improvement, digital transformation, and HR system implementations/migration projects to improve efficiency and excellent employee experience.

Key Responsibilities:

HR Shared Services Operations

• Manage and lead the HR Shared Services team to ensure accurate and timely execution of HR administration including onboarding, offboarding, employee movements, leave, and benefits administration.
• Ensure compliance with employment regulations, company policies, and audit requirements.

Payroll Processing

• Manage and review monthly payroll processes, ensuring accuracy and compliance with MOM regulations, CPF, levies, and statutory reporting.
• Manage payroll-related audits and reconciliations and liaise with Finance to ensure timely system integration.

HRIS & System Management

• Lead the configuration, maintenance, and continuous enhancement of the HRIS platform.
• Ensure data integrity, reporting accuracy, and proper access control within the system.
• Partner with vendors on upgrades, troubleshooting, and enhancements.

Project Management & Process Improvement

• Lead or participate in HR projects including system implementation, process automation, digitisation of records, and workflow redesign.
• Drive change management initiatives and employee training for new tools and processes.

Reporting & Compliance

• Responsible for all regulatory reporting to local government agencies (e.g. MOM, CPF Board, IRAS, etc)
• Manage participation in labour market surveys and submission to relevant authorities.

Key Requirements:

• Bachelor's degree in Human Resource Management, Business Administration, or related field.
• Minimum 6–10 years of progressive HR operations experience, with at least 3 years in a leadership role.
• Proven experience in managing payroll and HR administration for a large blue-collar workforce.
• Hands-on experience in HR system implementation and/or migration projects.
• Strong knowledge of Singapore's legislation, HR compliance requirements.
• Detail-oriented with excellent problem-solving skills.
• Strong stakeholder management and ability to work cross-functionally.
• Proficient in Microsoft Office (Excel, Words, PowerPoint)

Professional Services
Succession Plan
Salary circa S$300k base + bonus
Our client is a leading professional services MNC seeking to enhance their shared services function in Asia. There is now an opportunity for a dynamic individual to head this brownfield centre in Singapore.
Responsibilities
Reporting to the Asia CFO, you will lead a team in managing the finance shared services centre, providing accounting and financial reporting, billings and HR payroll support for the various business units in the APAC region. You will assist in business re-engineering and streamline work processes within the Shared Services centre where necessary as well as look into new technology applications to achieve overall efficiencies.
Requirements
Ideally you should be a degree qualified CPA/CA, with a minimum of 12 years' relevant experience. Shared services and operations experience is a must. You are self motivated, energetic and have strong communication and interpersonal skills. You also possess strong leadership skills and have a proven track record of motivating and leading a young and dynamic team.
To Apply
To apply, please submit your resume to Cecelia Koh at , quoting the job title and reference number CK34481. We regret that only successfully shortlisted applicants will be contacted
Licence No: 16S8060
Registration No: 1106833
Desired Skills and Experience
shared services
stakeholder management
finance
payroll
#J-18808-Ljbffr

Purpose and Scope:

This role is responsible for overseeing the end-to-end delivery of HR operations, including HRIS management, payroll administration, and employee life-cycle processing, supporting a large blue-collar workforce and corporate staff. This role also drives continuous process improvement, digital transformation, and HR system implementations/migration projects to improve efficiency and excellent employee experience.

Key Responsibilities:

HR Shared Services Operations

• Manage and lead the HR Shared Services team to ensure accurate and timely execution of HR administration including onboarding, offboarding, employee movements, leave, and benefits administration.
• Ensure compliance with employment regulations, company policies, and audit requirements.

Payroll Processing

• Manage and review monthly payroll processes, ensuring accuracy and compliance with MOM regulations, CPF, levies, and statutory reporting.
• Manage payroll-related audits and reconciliations and liaise with Finance to ensure timely system integration.

HRIS & System Management

• Lead the configuration, maintenance, and continuous enhancement of the HRIS platform.
• Ensure data integrity, reporting accuracy, and proper access control within the system.
• Partner with vendors on upgrades, troubleshooting, and enhancements.

Project Management & Process Improvement

• Lead or participate in HR projects including system implementation, process automation, digitisation of records, and workflow redesign.
• Drive change management initiatives and employee training for new tools and processes.

Reporting & Compliance

• Responsible for all regulatory reporting to local government agencies (e.g. MOM, CPF Board, IRAS, etc)
• Manage participation in labour market surveys and submission to relevant authorities.

Key Requirements:

• Bachelor’s degree in Human Resource Management, Business Administration, or related field.
• Minimum 6–10 years of progressive HR operations experience, with at least 3 years in a leadership role.
• Proven experience in managing payroll and HR administration for a large blue-collar workforce.
• Hands-on experience in HR system implementation and/or migration projects.
• Strong knowledge of Singapore’s legislation, HR compliance requirements.
• Detail-oriented with excellent problem-solving skills.
• Strong stakeholder management and ability to work cross-functionally.
• Proficient in Microsoft Office (Excel, Words, PowerPoint)

• Manage large volume of purchase orders, goods receipts & e-invoicing to ensure timely delivery and accurate invoice processing
• Navigate and process procurement submissions through the GeBIZ system, supporting compliance with government procurement guidelines
• Maintain procurement contracts and departmental records, ensuring accurate documentation and easy retrieval for audits and reviews
• Organise and schedule departmental meetings, including room bookings
• Support various administrative projects and initiatives
  
  
  

• At least 1-2 years of administrative experience in procurement
• Strong communication skills with the ability to work independently and as part of a team
• Meticulous attention to detail with a positive, proactive approach to problem-solving
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint)
• Familiarity with government finance and procurement systems (GeBIZ, Workday, etc.) would be an added advantage

Head, Finance Shared Services

The Head, Finance Shared Services is accountable for the efficient and effective operations of the finance transactional services. The division head will lead and manage a high-quality, service-oriented finance team to deliver reliable finance shared services to the Firm. You are also responsible for driving continuous process improvement and focusing on quality, increased efficiencies, and internal controls as well as motivating and leading the team through these changes.

The role will work closely with other finance colleagues to deliver finance strategies, drive & implement finance transformation programs. You will develop closer and stronger partnership within the Finance community in the Firm as part of engagement and service delivery of finance transactional support services.

In summary, you will:

· Lead and motivate a large team to deliver high quality services within expected turnaround times, in accordance with Service Level Agreements & Key Performance Index.

· demonstrate strong process and efficiency mind-set that constantly seeks to improve service levels

· Design programs to deliver excellent customer service

· Able to leverage technology to drive process improvements

· Define and look at new and more effective ways of delivering and exceeding SLAs

· Demonstrate business mindset to strive for operational excellence

· Coach and mentor the team members

Ideally you are a CA with at least 15 years of experience managing Finance Shared Services or Finance Ops for a sizeable organisation

• Manage large volume of purchase orders, goods receipts & e-invoicing to ensure timely delivery and accurate invoice processing
• Navigate and process procurement submissions through the GeBIZ system, supporting compliance with government procurement guidelines
• Maintain procurement contracts and departmental records, ensuring accurate documentation and easy retrieval for audits and reviews
• Organise and schedule departmental meetings, including room bookings
• Support various administrative projects and initiatives
  

• At least 1-2 years of administrative experience in procurement
• Strong communication skills with the ability to work independently and as part of a team
• Meticulous attention to detail with a positive, proactive approach to problem-solving
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint)
• Familiarity with government finance and procurement systems (GeBIZ, Workday, etc.) would be an added advantage