101 Shangri La Hotels jobs in Singapore
Business Development Manager (Property/ Hotel Management/Financial Investment)
Posted 4 days ago
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Job Description
Guest Relations
Posted today
Job Viewed
Job Description
As a team incredibly passionate about the potential our industry has in shaping a city, we take great pride in grooming what we hope will be the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.
For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a "Great Place To Work" (2022, 2023) and one of AON's Best Employers (2017). Wherever you are on the team, whatever your definition of success, we'll set you on the right path.
Tanjong Beach Club is a surfside restaurant, bar and club, all in one; on Singapore's best strip of sand. With panoramic views of the sea, Tanjong Beach Club is an urban getaway serving fresh coastal cuisine and artisanal cocktails, over sprawling poolside daybeds and indoor dining spaces.
Our Guest Relations team is intergral to the guest experience, and is often the first encounter with our brand. This role sets the scene for our Front of House to be able to deliver unparalled service and experiences to our guests.
You'll be in-charge of:
- Managing reservations through phone calls, emails and other forms of communications
- Ensuring there are no overlapped reservations, and that tables are ready before the guests arrive
- Responding to any guest enquiries and requests
- Warmly welcoming every guest that enters the restaurant
- Addressing guests by name, recognize any special occasions mentioned and pass on the information to the team to personalise guests' experience
- Assigning guests to designated seats as per seating plan
- Taking initiative to check on guests regularly to make sure that their needs are met
- Requesting guests for their feedback and relay feedback to the manager on duty
- Assisting in building and maintaining a strong guest profile database, keeping the information updated regularly
- Engaging with guests in the profile database whenever there are changes in the menu, special promotions, events and birthdays
- Carrying out any other duties as assigned by the Manager
- Direct transport in to restaurant from Harbourfront MRT
- 5 day work week
- Join a dynamic, young and fun loving service team
- Amazing daily views of Singapore's most idyllic stretch of beach
- Excellent team culture and a defined career growth plan to develop yourself
- Eager to grow
- Passion for people (through food & service)
- Lead with empathy and kindness, though never without firmness
- Pursue continuous improvement
- Own outcomes and drive solutions
We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual's key milestones, as well as one month sabbaticals for long-service individuals.
Take an inside look at our culture or find out more here.
your application progress to the next stage, we will be in contact to arrange interviews or assessments.
Guest Relations
Posted today
Job Viewed
Job Description
Tanjong Beach Club is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.
As a team incredibly passionate about the potential our industry has in shaping a city, we take great pride in grooming what we hope will be the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.
For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a "Great Place To Work" (2022, 2023) and one of AON's Best Employers (2017). Wherever you are on the team, whatever your definition of success, we'll set you on the right path.
Tanjong Beach Club is a surfside restaurant, bar and club, all in one; on Singapore's best strip of sand. With panoramic views of the sea, Tanjong Beach Club is an urban getaway serving fresh coastal cuisine and artisanal cocktails, over sprawling poolside daybeds and indoor dining spaces.
Our Guest Relations team is intergral to the guest experience, and is often the first encounter with our brand. This role sets the scene for our Front of House to be able to deliver unparalled service and experiences to our guests.
You'll be in-charge of:
- Managing reservations through phone calls, emails and other forms of communications
- Ensuring there are no overlapped reservations, and that tables are ready before the guests arrive
- Responding to any guest enquiries and requests
- Warmly welcoming every guest that enters the restaurant
- Addressing guests by name, recognize any special occasions mentioned and pass on the information to the team to personalise guests' experience
- Assigning guests to designated seats as per seating plan
- Taking initiative to check on guests regularly to make sure that their needs are met
- Requesting guests for their feedback and relay feedback to the manager on duty
- Assisting in building and maintaining a strong guest profile database, keeping the information updated regularly
- Engaging with guests in the profile database whenever there are changes in the menu, special promotions, events and birthdays
- Carrying out any other duties as assigned by the Manager
What to expect:
- Direct transport in to restaurant from Harbourfront MRT
- 5 day work week
- Join a dynamic, young and fun loving service team
- Amazing daily views of Singapore's most idyllic stretch of beach
- Excellent team culture and a defined career growth plan to develop yourself
We are looking for someone:
- Eager to grow
- Passion for people (through food & service)
- Lead with empathy and kindness, though never without firmness
- Pursue continuous improvement
- Own outcomes and drive solutions
Benefits:
We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual's key milestones, as well as one month sabbaticals for long-service individuals.
Take an inside look at our culture or find out more here.
Should your application progress to the next stage, we will be in contact to arrange interviews or assessments.
Tell employers what skills you haveGuest Service
assisting guests
Welcoming guests
guests' list
liaising with guests
Guest Satisfaction
Guest Recovery
Customer Service
resolve guests' complaints
acknowledging guests
Hospitality
Guest Relations
Posted today
Job Viewed
Job Description
5 Days 44 Hours, Split Shift
AWS + VB + Split shift allowance and more
Collaborate with reservation staff and restaurant manager for table assignments and special requests, while warmly welcoming and assisting guests. Maintain a strong grasp of the menu and restaurant operations, ensuring accurate menu knowledge.
Effectively manage the host desk, coordinate reservations, wait times, and seating arrangements, and communicate relevant information to the Manager. Ensure an adequate menu supply, set up dining areas, and maintain cleanliness. Support takeout service and handle event-related tasks, such as table setup.
JOB REQUIREMENTS
Fluency in spoken and written English, with proficiency in another language as a plus.
Basic hotel and restaurant service certification is preferred.
Exceptional guest greeting and assistance skills, with the ability to anticipate and address their needs.
Substantial knowledge of bar and restaurant menus, professional telephone etiquette, and handling special requests and guest complaints effectively.
Proficiency in maintaining guest supplies.
Interested candidates please WhatsApp me at 8779 6100 or send in your resume to
We regret to inform you that only shortlisted candidates will be notified.
Willie Goh | EA Reg No: R2197853
Swift Search Global Pte Ltd | EA No: 18C9495
Written English
Restaurants
Attentive
Restaurant Management
Gold
Adaptability
Employee Training
Excess
Customer Service
Tendering
Hotel Management
Micros
Safety Training
Hospitality
Guest Relations
Posted today
Job Viewed
Job Description
As a team incredibly passionate about the potential our industry has in shaping a city, we take great pride in grooming what we hope will be the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.
For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a "Great Place To Work" (2022, 2023) and one of AON's Best Employers Wherever you are on the team, whatever your definition of success, we'll set you on the right path.
Tanjong Beach Club is a surfside restaurant, bar and club, all in one; on Singapore's best strip of sand. With panoramic views of the sea, Tanjong Beach Club is an urban getaway serving fresh coastal cuisine and artisanal cocktails, over sprawling poolside daybeds and indoor dining spaces.
Our Guest Relations team is intergral to the guest experience, and is often the first encounter with our brand. This role sets the scene for our Front of House to be able to deliver unparalled service and experiences to our guests.
You'll be in-charge of:
- Managing reservations through phone calls, emails and other forms of communications
- Ensuring there are no overlapped reservations, and that tables are ready before the guests arrive
- Responding to any guest enquiries and requests
- Warmly welcoming every guest that enters the restaurant
- Addressing guests by name, recognize any special occasions mentioned and pass on the information to the team to personalise guests' experience
- Assigning guests to designated seats as per seating plan
- Taking initiative to check on guests regularly to make sure that their needs are met
- Requesting guests for their feedback and relay feedback to the manager on duty
- Assisting in building and maintaining a strong guest profile database, keeping the information updated regularly
- Engaging with guests in the profile database whenever there are changes in the menu, special promotions, events and birthdays
- Carrying out any other duties as assigned by the Manager
- Direct transport in to restaurant from Harbourfront MRT
- 5 day work week
- Join a dynamic, young and fun loving service team
- Amazing daily views of Singapore's most idyllic stretch of beach
- Excellent team culture and a defined career growth plan to develop yourself
- Eager to grow
- Passion for people (through food & service)
- Lead with empathy and kindness, though never without firmness
- Pursue continuous improvement
- Own outcomes and drive solutions
We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual's key milestones, as well as one month sabbaticals for long-service individuals.
Take an inside look at our culture or find out more here.
your application progress to the next stage, we will be in contact to arrange interviews or assessments.
Guest Relations Manager
Posted 15 days ago
Job Viewed
Job Description
Job Expectations
- Overseeing and ensuring that hotel operations run smoothly.
- Providing guests with a comfortable stay by ensuring that guest rooms, public areas, lobby, and other facilities are well-maintained.
- As a leader, nurture a high-performance culture within the Front Office department.
- Collaborate with Housekeeping to ensure that guests will be able to experience a clean and comfortable stay.
- Collaborate with Security to ensure efficient surveillance of the property and proper reporting/ follow-up of incidents.
- Be updated on the trends, evolving guests’ expectations, and changing needs relating to accommodations, services, and facilities.
- Identifying and implementing ways on how to improve organisational effectiveness.
- Ensuring maximum utilisation of rooms to boost the revenue for the organisation.
Requirements
- O-Levels or equivalent.
- At least 5 years’ of relevant experience in hotel operations and management.
- Able to work rotating shifts, weekends and Public Holidays.
- A team player with excellent interpersonal communication skills, positive attitude, enthusiasm, and initiative.
- Knowledge in Opera System.
- Able to lead the team and drive results.
Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.
#J-18808-LjbffrGuest Relations Manager
Posted 22 days ago
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Job Description
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Shangri-La Rasa Sentosa, Singapore
At Shangri-La Group we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.
Shangri-La Rasa Sentosa, Singapore
At Shangri-La Group we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.
A mere 15 minutes from the city, Shangri-La Rasa Sentosa, Singapore is the only beachfront resort in Singapore. It comprises 454 guest rooms and suites impeccably furnished in warm natural tones. Each has a private balcony or terrace overlooking the ocean and verdant gardens. The resort creates a serene island escape to unwind, to enjoy blissful spa pampering and to indulge the palate with exquisite cuisine.
We are looking for a Guest Relations Manager to join our team!
As a Guest Relations Manager , we rely on you to:
- Take responsibility for all Golden Circle members and VIP guests
- Supervise and direct the guest relations team
- Ensure all guests enjoy the best possible hotel experience
- Provide help and assistance to all guests
- Engage with guests and enhance their overall experience with the hotel
- Create an exceptional and memorable experience for all guests
- Takes pride in being a hotelier
- Loves interacting with guests and customers
- Is a friendly, helpful and trustworthy leader
- Enjoys crafting creative and best-fit solutions
- Preferably has relevant experience with hotel background
- Has strong interpersonal and communication skills
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Management and Customer Service
- Industries Hospitality, Travel Arrangements, and Food and Beverage Services
Referrals increase your chances of interviewing at Shangri-La Group by 2x
Get notified about new Guest Relations Manager jobs in Singapore, Singapore .
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About the latest Shangri la hotels Jobs in Singapore !
Guest Relations - Officer
Posted 10 days ago
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Job Description
**Job Number** 25121967
**Job Category** Rooms & Guest Services Operations
**Location** The Ritz-Carlton Millenia Singapore, Marina Bay, Singapore, Singapore, Singapore, 39799VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
Essential Job Functions:
+ To report for duty on time, well groomed and in a clean and smart uniform, maintaining a positive and friendly image.
+ Ensure to attend daily line up in participation with the Front Office team.
+ To ensure that all rules and regulations set by the hotel are strictly followed.
+ Ensure desk is tidy and immaculate at all time.
+ To maintain a good working relationship with all staff in the hotel to ensure maximum cooperation in doing the job.
+ To work closely with the Guest Services Team to ensure glass door and lift lobby coverage.
+ To communicate with the Bell Captains to ensure that all guests luggage and any other requests are carried out in a timely, friendly and professional manner.
+ To meet and greet all VIP3 and limo guests upon arrival at the driveway and are escorted to their room for in-room check-in.
+ Ensure update of daily show room availability and accessibility of show room keys.
+ To warmly welcome all VIP guests attending functions or dining at hotel.
+ To be knowledgeable with services and facilities of the hotel as to provide guests with the necessary information.
+ To be knowledgeable of daily in-house and upcoming event.
+ To coordinate the arrivals of guests on the Express Check-In Program as well as guests who booked the hotel's limousines to ensure all rooms are ready upon their arrival.
+ To coordinate with the Ritz-Carlton Club concierge on the arrivals of Club guests with hotel limousines, in order to ensure that Club concierge meet Club guests at driveway upon arrival at the hotel.
+ To escort guests arriving on a group basis to check-in venue, then to elevator after registration has been done and explain the Marlock key system and hotel facilities to guests
+ To provide lateral service to other departments as when required.
+ To collect the quality guests' preferences in the hotel.
+ To perform any tasks or assignments given by the Guest Relations Supervisor.
+ Communicate any issue/concerns promptly to Guest Relations Supervisor.
Secondary Job Functions:
+ Participate in Monthly Department Meeting.
+ Actively participate in QIT.
+ Attend other meetings that involve GRO operations.
+ Submission of Good ideas & Wow stories.
**PREFERRED QUALIFICATIONS**
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Guest Relations Executive
Posted today
Job Viewed
Job Description
- Project a professional and welcoming image to the business and be active in seeking and developing relationships to drive reservations.
- Provide the perfect first impression with a smile and welcome.
- Responsible for assigning guests to tables, maximizing the utilization of the space to the best advantage.
- To ensure that guest at every table receives attention and service.
- To monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
- To collate guests' feedback and maintain and update the guest history system.
- To prepare a monthly report of guest comments, guest list, and report that assist business decision.
- Have a full understanding of Operating Procedures and their role within these standards.
- Confidently take an order asking all relevant questions linked to the sequence of service.
- Ensure problems are dealt with immediately and proactively with the support of the Outlet Manager
- Customer-oriented approach and patience
- Problem-solving and decision making skills
- Hands-on experience in cashier duties
- Excellent people skills
- Responsible and trustworthy
- Attention to cleanliness, hygiene and safety
Guest Relations Officer
Posted today
Job Viewed
Job Description
Requirements:
- Strong interest in customer service and relationship-building
- Good communication and interpersonal skills
- Strong command of spoken and written English
- Pleasant personality
- Friendly and approachable
- Reliable and committed individual
- Able to commit on Weekends, on a long-term / permanent basis
- At least 1 year of relevant experience
- Prior experience in the hospitality or customer service industry would be an added advantage
Sports Lifestyle Centre @ Bukit Merah Central
Sat AM: 8.30am to 11.45am
Sat PM: 2.30pm to 5.45pm
Sun AM: 8.30am to 11.30am
For on-the-job training (min 32 hours):
SAAC (nearest MRT: Siglap)
Sat AM: 8.15am to 12.15pm
Sat PM: 2.30pm to 6.30pm
Sun PM: 1.45pm to 6.30pm
Salary: $15 per hour (During training, $10 per hour)
Red Dot Penguins welcome you to join our team.
If you are interested to apply, click Apply Now . Kindly indicate your preferred locations and sessions. We will contact you if you are shortlisted for interview.