96 Shangri La Hotels jobs in Singapore
Hotel Management Position
Posted today
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Job Title:
Ambitious Hotel Manager
- This senior leadership role requires a professional who can effectively represent management and build strong relationships with guests.
- The ideal candidate will have exceptional communication skills, tact, and diplomacy to handle complex situations and maintain a positive guest experience.
- Detailed records of incidents and concerns must be kept in the logbook for management reference.
- Identify top performers within the department and provide opportunities for growth and development.
- Foster a culture of continuous learning and encourage associates to develop their skills and abilities.
Key Requirements:
- High school diploma or equivalent college/university degree is required.
- 2-3 years of experience in a similar field is preferred.
- Familiarity with Opera system is essential.
About Us:
We are an equal opportunity employer committed to diversity and inclusion. We believe in hiring talented individuals from diverse backgrounds and creating a work environment that values respect, empathy, and understanding.
Reservations Hotel Management Professional
Posted today
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Job Description
Reservations Manager
Job Summary:We are seeking a highly skilled Reservations Manager to join our team.
As a Reservations Manager, you will be responsible for processing all reservation requests, changes, and cancellations received by phone, fax, or mail. You will also respond to correspondence within 24 hours and determine appropriate room type based on guest needs and verify availability.
Additional responsibilities include explaining guarantee, special rate, and cancellation policies to callers, accommodating and documenting special requests, answering questions about property facilities/services and room accommodations, following sales techniques to maximize revenue, inputting and accessing data in the reservation system, and following proper escalation procedures when addressing guest concerns.
Key Requirements:- At least 5 years experience in a similar role.
- Fluent in English (Written and Spoken).
- Excellent telephone and email etiquette.
- You and your loved ones can enjoy discounts on food and beverage and room rates worldwide.
- You also have access to personalized learning experiences designed to help you thrive in your career journey.
- Enjoy 2 nights staycation including meals and beverages in any of our hotels in Singapore.
- Get 20% off food and alcohol bill at all our restaurants and bars.
Business Development Manager (Property/ Hotel Management/Financial Investment)
Posted today
Job Viewed
Job Description
Join Our Growing Team at MS Holdings Pte Ltd!
Job responsibilities:
- Assist in financial analysis and development of business case / financial models;
- Assist in the development of actionable business plans, establish appropriate tracking and reporting mechanism
- Deep dive in addressable market research and strategize on data gathering and analysis;
- Participate in company’s strategic planning;
- Research way to increase profitability and develop business growth;
- Create and give presentations when necessary; and
- Provide administrative support;
- Any ad-hoc tasks as required
Job Qualifications:
- Experience in Real Estate/Property/Hospitality/Hotel management or Financial Services preferred;
- Tertiary education in any discipline
- Effective communication skills;
- Strong verbal and written presentation skills;
- Excellent problem-solving skillsets;
- Willingness to learn;
- Comprehensive knowledge of MS Office;
What we offer:
- Salary Package: Basic Salary Up to $7,000 + Variable Bonus + Other Allowances
- 5 Days work week
- Medical/ Dental benefits
- Flexible benefits
- Company lunch and other staff welfares
- Company Transport provided at Clementi MRT.
Ready to Join Us?
Send your resume to with the subject line “Application – Business Development Manager”. We’d love to hear how you can contribute to MS Holdings Pte Ltd ’s next phase of growth!
Guest Relations
Posted today
Job Viewed
Job Description
As a team incredibly passionate about the potential our industry has in shaping a city, we take great pride in grooming what we hope will be the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.
For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a "Great Place To Work" (2022, 2023) and one of AON's Best Employers (2017). Wherever you are on the team, whatever your definition of success, we'll set you on the right path.
Tanjong Beach Club is a surfside restaurant, bar and club, all in one; on Singapore's best strip of sand. With panoramic views of the sea, Tanjong Beach Club is an urban getaway serving fresh coastal cuisine and artisanal cocktails, over sprawling poolside daybeds and indoor dining spaces.
Our Guest Relations team is intergral to the guest experience, and is often the first encounter with our brand. This role sets the scene for our Front of House to be able to deliver unparalled service and experiences to our guests.
You'll be in-charge of:
- Managing reservations through phone calls, emails and other forms of communications
- Ensuring there are no overlapped reservations, and that tables are ready before the guests arrive
- Responding to any guest enquiries and requests
- Warmly welcoming every guest that enters the restaurant
- Addressing guests by name, recognize any special occasions mentioned and pass on the information to the team to personalise guests' experience
- Assigning guests to designated seats as per seating plan
- Taking initiative to check on guests regularly to make sure that their needs are met
- Requesting guests for their feedback and relay feedback to the manager on duty
- Assisting in building and maintaining a strong guest profile database, keeping the information updated regularly
- Engaging with guests in the profile database whenever there are changes in the menu, special promotions, events and birthdays
- Carrying out any other duties as assigned by the Manager
- Direct transport in to restaurant from Harbourfront MRT
- 5 day work week
- Join a dynamic, young and fun loving service team
- Amazing daily views of Singapore's most idyllic stretch of beach
- Excellent team culture and a defined career growth plan to develop yourself
- Eager to grow
- Passion for people (through food & service)
- Lead with empathy and kindness, though never without firmness
- Pursue continuous improvement
- Own outcomes and drive solutions
We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual's key milestones, as well as one month sabbaticals for long-service individuals.
Take an inside look at our culture or find out more here.
your application progress to the next stage, we will be in contact to arrange interviews or assessments.
Guest Relations
Posted today
Job Viewed
Job Description
Tanjong Beach Club is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.
As a team incredibly passionate about the potential our industry has in shaping a city, we take great pride in grooming what we hope will be the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.
For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a "Great Place To Work" (2022, 2023) and one of AON's Best Employers (2017). Wherever you are on the team, whatever your definition of success, we'll set you on the right path.
Tanjong Beach Club is a surfside restaurant, bar and club, all in one; on Singapore's best strip of sand. With panoramic views of the sea, Tanjong Beach Club is an urban getaway serving fresh coastal cuisine and artisanal cocktails, over sprawling poolside daybeds and indoor dining spaces.
Our Guest Relations team is intergral to the guest experience, and is often the first encounter with our brand. This role sets the scene for our Front of House to be able to deliver unparalled service and experiences to our guests.
You'll be in-charge of:
- Managing reservations through phone calls, emails and other forms of communications
- Ensuring there are no overlapped reservations, and that tables are ready before the guests arrive
- Responding to any guest enquiries and requests
- Warmly welcoming every guest that enters the restaurant
- Addressing guests by name, recognize any special occasions mentioned and pass on the information to the team to personalise guests' experience
- Assigning guests to designated seats as per seating plan
- Taking initiative to check on guests regularly to make sure that their needs are met
- Requesting guests for their feedback and relay feedback to the manager on duty
- Assisting in building and maintaining a strong guest profile database, keeping the information updated regularly
- Engaging with guests in the profile database whenever there are changes in the menu, special promotions, events and birthdays
- Carrying out any other duties as assigned by the Manager
What to expect:
- Direct transport in to restaurant from Harbourfront MRT
- 5 day work week
- Join a dynamic, young and fun loving service team
- Amazing daily views of Singapore's most idyllic stretch of beach
- Excellent team culture and a defined career growth plan to develop yourself
We are looking for someone:
- Eager to grow
- Passion for people (through food & service)
- Lead with empathy and kindness, though never without firmness
- Pursue continuous improvement
- Own outcomes and drive solutions
Benefits:
We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual's key milestones, as well as one month sabbaticals for long-service individuals.
Take an inside look at our culture or find out more here.
Should your application progress to the next stage, we will be in contact to arrange interviews or assessments.
Tell employers what skills you haveGuest Service
assisting guests
Welcoming guests
guests' list
liaising with guests
Guest Satisfaction
Guest Recovery
Customer Service
resolve guests' complaints
acknowledging guests
Hospitality
Guest Relations
Posted today
Job Viewed
Job Description
As a team incredibly passionate about the potential our industry has in shaping a city, we take great pride in grooming what we hope will be the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.
For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a "Great Place To Work" (2022, 2023) and one of AON's Best Employers Wherever you are on the team, whatever your definition of success, we'll set you on the right path.
Tanjong Beach Club is a surfside restaurant, bar and club, all in one; on Singapore's best strip of sand. With panoramic views of the sea, Tanjong Beach Club is an urban getaway serving fresh coastal cuisine and artisanal cocktails, over sprawling poolside daybeds and indoor dining spaces.
Our Guest Relations team is intergral to the guest experience, and is often the first encounter with our brand. This role sets the scene for our Front of House to be able to deliver unparalled service and experiences to our guests.
You'll be in-charge of:
- Managing reservations through phone calls, emails and other forms of communications
- Ensuring there are no overlapped reservations, and that tables are ready before the guests arrive
- Responding to any guest enquiries and requests
- Warmly welcoming every guest that enters the restaurant
- Addressing guests by name, recognize any special occasions mentioned and pass on the information to the team to personalise guests' experience
- Assigning guests to designated seats as per seating plan
- Taking initiative to check on guests regularly to make sure that their needs are met
- Requesting guests for their feedback and relay feedback to the manager on duty
- Assisting in building and maintaining a strong guest profile database, keeping the information updated regularly
- Engaging with guests in the profile database whenever there are changes in the menu, special promotions, events and birthdays
- Carrying out any other duties as assigned by the Manager
- Direct transport in to restaurant from Harbourfront MRT
- 5 day work week
- Join a dynamic, young and fun loving service team
- Amazing daily views of Singapore's most idyllic stretch of beach
- Excellent team culture and a defined career growth plan to develop yourself
- Eager to grow
- Passion for people (through food & service)
- Lead with empathy and kindness, though never without firmness
- Pursue continuous improvement
- Own outcomes and drive solutions
We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual's key milestones, as well as one month sabbaticals for long-service individuals.
Take an inside look at our culture or find out more here.
your application progress to the next stage, we will be in contact to arrange interviews or assessments.
Guest Relations
Posted today
Job Viewed
Job Description
As a team incredibly passionate about the potential our industry has in shaping a city, we take great pride in grooming what we hope will be the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.
For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a "Great Place To Work" (2022, 2023) and one of AON's Best Employers (2017). Wherever you are on the team, whatever your definition of success, we'll set you on the right path.
Tanjong Beach Club is a surfside restaurant, bar and club, all in one; on Singapore's best strip of sand. With panoramic views of the sea, Tanjong Beach Club is an urban getaway serving fresh coastal cuisine and artisanal cocktails, over sprawling poolside daybeds and indoor dining spaces.
Our Guest Relations team is intergral to the guest experience, and is often the first encounter with our brand. This role sets the scene for our Front of House to be able to deliver unparalled service and experiences to our guests.
You'll be in-charge of:
- Managing reservations through phone calls, emails and other forms of communications
- Ensuring there are no overlapped reservations, and that tables are ready before the guests arrive
- Responding to any guest enquiries and requests
- Warmly welcoming every guest that enters the restaurant
- Addressing guests by name, recognize any special occasions mentioned and pass on the information to the team to personalise guests' experience
- Assigning guests to designated seats as per seating plan
- Taking initiative to check on guests regularly to make sure that their needs are met
- Requesting guests for their feedback and relay feedback to the manager on duty
- Assisting in building and maintaining a strong guest profile database, keeping the information updated regularly
- Engaging with guests in the profile database whenever there are changes in the menu, special promotions, events and birthdays
- Carrying out any other duties as assigned by the Manager
- Direct transport in to restaurant from Harbourfront MRT
- 5 day work week
- Join a dynamic, young and fun loving service team
- Amazing daily views of Singapore's most idyllic stretch of beach
- Excellent team culture and a defined career growth plan to develop yourself
- Eager to grow
- Passion for people (through food & service)
- Lead with empathy and kindness, though never without firmness
- Pursue continuous improvement
- Own outcomes and drive solutions
We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual's key milestones, as well as one month sabbaticals for long-service individuals.
Take an inside look at our culture or find out more here.
your application progress to the next stage, we will be in contact to arrange interviews or assessments.
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Manager, Guest Relations
Posted 24 days ago
Job Viewed
Job Description
Fico is a casual, beachfront Italian restaurant along East Coast Park by Chef-Partner Mirko Febbrile. Fico is inspired by Cucina Povera (a waste-not, want-not approach) and celebrates the simplest things in life, from humble ingredients to genuine, no-frills hospitality.
Fico is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.
As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.
For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022, 2023) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.
Our Guest Relations team is integral to the guest experience, and is often the first encounter with our brand. This role sets the scene for our Front of House to be able to deliver unparalled service and experiences to our guests.
You’ll be in-charge of:
- Leading and executing operations to achieve daily targets
- Building and maintaining relationships with guests
- Attending to guest feedbacks or complaints
- Ensuring roster is efficiently planned and develop manning guide according to manpower budget
- Identifying training needs and training plans tighten the competency gap
- Petty cash and banking transactions
- Facility management of the outlet
- Supporting the ways of business development
- Conducting training and develop SOPs
What to expect:
- Direct transport in to restaurant from Bedok MRT Station
- 5 day work week
- Join a dynamic, young and fun loving service team
- Excellent team culture and a defined career growth plan to develop yourself
We love people who:
- Go above and beyond to make someone else's day
- Are thoughtful and kind, while upholding high standards
- Own outcomes and drive solutions
- Are ever-curious and always learning
Benefits:
We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.
Take an inside look at our culture or find out more here.
Click on Apply or send your CV via Whatsapp to .
Should your application progress to the next stage, we will be in contact to arrange for an interview.
Guest Relations - Officer
Posted 3 days ago
Job Viewed
Job Description
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** The Ritz-Carlton Millenia Singapore, Marina Bay, Singapore, Singapore, Singapore, 39799VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Guest Relations Manager
Posted today
Job Viewed
Job Description
Job Responsibilities
1.tResponsible for the overall smooth operations of Front Office functions i.e. Reception, Concierge, Communications and the Club Lounge.
2.tActs as the key contact for any guest issue or Hotel emergency in the absence of the Senior Management Team.
3.tHandles all guest complaints and feedback in a professional manner, especially Japanese speaking guests to ensure their requests have been met to their satisfaction.
4.tJoint sales calls with Sales Team to Japanese companies.
5.tEnsures all reception and cashiering procedures are performed in accordance with established standards and procedures of the Hotel.
6.tProvides leadership and support to the team through guidance and training.
7.tLeads by example and fosters a positive work culture that encourages teamwork, accountability and excellence.
8.tAttends daily internal operations meeting in the absence of Front Office Manager.
9.tReviews guest preferences and feedback to the Management.
10.tKeeps abreast of market practices and recommends new suitable work processes for better efficiency and productivity.
11.tDrives and promotes Front Office's goals and initiatives such as Upselling goals, Trip Advisor ranking etc.
12.tDevelops and implements strategies to enhance guest satisfaction and loyalty.
13.tConducts regular performance evaluation and provides feedback to team members to ensure each team member is on the right direction.
14.tParticipates in recruitment and onboarding processes for new staff members.
15.tAssists with budgeting, financial reporting, and cost control measures.
16.tConducts regular checks to ensure the service standards of Front Office staff are in compliance with Hotel's stipulated standards.
17.tConducts regular team meetings and training sessions to communicate updates, share best practices and address any issues.
18.tDemonstrates strong leadership, communication and problem-solving skills to effectively manage the Front Office Team.
19.tUpholds the Carlton City Hotel's brand standards and values and ensures consistency in service delivery.
20.tEnsures that the Front Office complies with all regulatory requirements, including health, safety, and Ministry of Manpower (MOM) laws.
21.tResponsible to carry out any other duties and responsibilities as and when assigned by the Management.
Requirements
1.tStrong interpersonal and communication skills
2.tAt least 2 years of hospitality experience
3.tDiploma in Hotel Management and/or Diploma in Tourism Studies preferred
4.tPossesses excellent knowledge on Opera systemt
5.tProficient in MS Word, Excel and PowerPoint applications
6.tBasic foundation of F&B service operations knowledge preferred
7.tAble to work on weekends/public holidays and 3 rotating shifts