Director Marketing Services - Advisors & Consulting Services
Posted 3 days ago
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_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Director Marketing Services - Advisors & Consulting Services
Director Marketing Services - Advisors & Consulting Services
Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Advisors & Consulting Services team combines traditional management consulting with Mastercard's rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants.
The Advisors & Consulting Services group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Marketing consultants lead the strategy development and implementation of campaigns and engagements for clients. They use customer data to provide deep direct marketing expertise across channels, evaluating campaign results and adapting the approach to optimize marketing performance.
Roles and Responsibilities
Client Impact
- This role is a fusion of technology and creativity, aimed at enhancing customer engagement, driving sales, elevating Mastercard's strategic value, driving client's business growth and performance while improving overall marketing ROI
- Lead and drive innovative vision and disruptive strategic marketing strategic initiatives that transform marketing capabilities through data-driven insights, emerging technologies, and performance optimization
- This role blends traditional marketing expertise with advanced AI-driven capabilities to deliver personalized, data-informed, and scalable marketing strategies. The professional is expected to operate at the intersection of creativity, data, analytics, and technology.
- Responsible for leading and integrating, managing, integrating and optimizing internal and external marketing technology (MarTech) stack to enable insights and data-driven, automated and marketing strategies that drive business impact
- Lead complex client engagements across a range of industries and problem statements
- Build and lead the development of marketing strategies and campaigns for regional and global clients by working with technology and data
- Own senior client relationships from mid-level to C-suite
- Serve as a trusted client business advisor and generate enthusiasm for the Mastercard team and our recommendations
- Leverage artificial intelligence tools and data analytics to develop and optimize marketing strategies and campaigns. Analyze consumer behavior, market trends as well as insights, and large datasets to personalize marketing efforts
Team Collaboration & Culture
- Guide team through complex problem solving to business-focused solutions and recommendations that drive client value
- Motivate the project delivery team to produce superior quality deliverables, and create a collaborative and inclusive environment for all levels
- Own relationship with internal Mastercard stakeholders including Product and Business Development to scope projects, create relevant solutions for clients, and build the firm's intellectual capital
- Provide marketplace perspectives and insights
- Lead on-the-job training, coaching, and mentorship to both direct and outside team members
- Understand various marketing specializations and relationships between areas
Qualifications
Basic qualifications
- Undergraduate degree with work experience in marketing and campaign projects focused on one or more of the following fields: marketing content, digital and social media campaigns, digital customer experience, digital marketing, end-to-end product launch, ad-tech and mar-tech ecosystems, offline marketing activities/campaigns, media management and planning, direct response marketing
- Experience coaching and leading teams across large, strategic engagements with third parties
- Experience leading vendor and senior client relationships
- Deep knowledge of business KPIs, financials, and organizational leadership
- Ability to identify new business development opportunities and adjacencies, and experience leading proposal development and scoping of new opportunities
- Experience generating new knowledge or creating innovative solutions, ability to provide industry perspectives and thought leadership
- Advanced Word, Excel, and PowerPoint skills
- Ability to lead multiple projects and clients in a fast-paced, deadline-driven environment
- Ability to communicate effectively in English
- Eligibility to work in Singapore
- Ability to travel to client sites on a semi-regular basis
Preferred qualifications
- Additional marketing experience in one or more of the following fields: marketing and campaign experience from agency environment, search engine optimization and search engine marketing, video making (e.g., scripting, storyboard, and content), marketing content, usability labs and experience research, print production management
- Global supply chain management (GSM), including sourcing new suppliers and assessing third party production vendors
- Experience with data visualization tools (e.g., Tableau, Power BI)
- Experience leading delivery and implementation of complex solutions and measuring impact on clients' business
- Relevant industry expertise and/or experience in product, sales, or marketing technology
- MBA or master's degree with specialization in marketing or digital (not required)
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Manager, Building Services
Posted today
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- Oversee the day-to-day operations of the Shopping Centre, ensuring optimal performance and smooth functioning.
- Build and maintain strong working relationships with tenants, contractors, and Shopping Centre landlords.
- Manage tenant renovation and reinstatement projects, including preparation, supervision, and monitoring of timelines and compliance.
- Coordinate submissions and liaise with relevant authorities and Shopping Centre landlords as required.
- Implement and oversee preventive maintenance programs to maintain high operational standards.
- Lead reconfiguration and asset enhancement projects for the mall, ensuring timely and cost-effective execution.
- Supervise and evaluate the performance of service contractors, ensuring work is completed to specified standards.
- Manage repair and maintenance tasks, ensuring contractors adhere to deadlines and quality requirements.
- Take charge of emergency management, including planning evacuations and reporting to authorities.
- Develop and monitor the departments annual budget, managing both operational and capital expenditures.
- Undertake additional responsibilities as assigned by the company.
Requirements:
- Possess a Diploma in M&E, Building, Facilities Management or equivalent
- At least 3 years of experience in handling shopping centres
- Able to work independently and a good team player
- Excellent interpersonal and communication skills to liaise with stakeholders
- Knowledge of AutoCAD is an added advantage.
Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.
Email resume to
#J-18808-LjbffrField Engineer (Services)
Posted today
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Job title: Field Engineer (Services)
Reference ID: 36230
Our client is a well-known semiconductor equipment manufacturer. The role of a Field Engineer (Services) is to work in client offices across Singapore.
You will be responsible for troubleshooting and resolving technical issues on semiconductor computer systems, complex software, or networked and/or wireless systems.
【Responsibilities】
- Troubleshoot and resolve technical issues on semiconductor equipment and systems, including computer systems, complex software, or networked and/or wireless systems
- Perform on-site installation, continual improvement programmes, parts' overhaul, preventive maintenance, modifications, and repair works on equipment
- Serves as company liaison with customers on administrative and technical matters for assigned projects
- Coordinate logistics arrangements with customers on equipment-related matters
- Responds to customers’ complaints, provides time to find solutions to resolve customers’ issues
- Monitors the performance of the product, provides regular update reports and feedback on customer service requests
- Reports common complaints of customers to management to address the situation for future reference
【What you will receive】
- Variable Bonus (Based on company and individual performance.)
- Annual Leave: 15 days (specific details will be provided upon onboarding).
- Transportation Allowance:1,200 SGD
- Mobile Allowance: SGD 100 per month.
- Flexi Benefit: SGD 600 annually (reimbursed on a claim basis).
- Medical Insurance: Coverage details are to be provided.
- Overtime (OT) Payment: Average of 40–50 hours per month, though it may vary and could exceed this.
- Salary Increment (Annual review every July.)
【Requirements & Preferences】
(Must)
- Degree/Diploma in Electrical/ Electronic Engineering or its equivalent.
- Minimum 1 year of relevant experience with semiconductor equipment knowledge.
- Required to work or be on standby during after-office hours/weekends/public holidays.
(Advantageous)
- Experience working in a cleanroom environment.
---
We regret that only shortlisted candidates will be notified.
Registration No.: R1442628 (Stanley Neo Khay Liang)
Recruitment Licence: 12C5051
Manufacturing Services Engineer
Posted 16 days ago
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As a Maintenance Engineer for Fan Blade Singapore Facility, you will provide support to the Manufacturing Services Leader to ensure that the organization’s goals are delivered. You will be responsible for coordinating, at plant and cell level, for the Manufacturing Services organization’s service lines. Your task is to ensure that all aspects of external Service Provider partnerships are delivered and monitored in line with business requirements.
Key Accountabilities:
- Work closely with the designated in-charge to deliver the Manufacturing Services objectives.
- Coordinate designated aspects of external Service Provider partnerships delivered by Manufacturing Services, in line with business requirements and company standards.
- Provide data analysis and identifying opportunities to improve cell and machine performance.
- Support implementation of the company Health & Safety Standards which may include taking the role of Responsible Person (RP) or Assistant RP for specified activities.
- Develop framework contracts and Service Level Agreements for external Service Providers.
- Coach and lead maintenance activities for a team of technicians and plan/execute all aspects of manufacturing services activities.
- Engaging in quality control activities to guarantee that manufacturing services practices adhere to both internal benchmarks and external regulations or certifications.
- Take the lead for Fixture Care, developing the service to the business and ensuring that the Fixture Care service providers are monitored against agreed performance levels.
- Direct all aspects of the partnership with the Material Revert Service Provider at cell and plant level, measuring and monitoring performance against implemented Service Level Agreements.
- Develop and implement Energy Management plans, strategies and initiatives for Manufacturing Services at cell and plant level.
- Manage the Calibration requirements of the business and oversee the Calibration Service Provider monitoring performance against implemented Service Level Agreements.
- Administer the business requirements for Engineering Inspections.
- Interface with the Fluid Management Service Provider at cell and plant level ensuring that the required service levels are achieved.
- In conjunction with the business Risk Manager and Manufacturing Services Leader (MSL), manage the Property Risk improvement plans.
- Liaise with other MSEs within the company, in order to deliver objectives and goals across the whole of Manufacturing Services.
- Effective utilization of predictive and other non-destructive testing methodologies designed to proactively identify and isolate inherent reliability problems to prevent unplanned equipment breakdowns.
- Effective application of data analysis techniques such as Statistical Process Control (SPC), Reliability modelling and prediction, root cause analysis (RCA), failure reporting, analysis and corrective action system (FRACAS).
- System administrator for Maximo, Gage In site & Statutory Inspection Database with all manufacturing equipment records and maintenance activities.
Behavioural and Technical Competencies:
- Asset Management and Reliability Maintenance
- HS&E and Risk Management
- Accountability and Leadership
- Project Management Communicating and Influencing
- Quality improvement and Quality assurance
- Able to work collaboratively with stakeholders at various levels and Exceptional communication skills.
Education and Experience:
- Bachelor’s Degree in Electrical / Mechanical / Mechatronics / Aerospace Engineering.
- Working experience with proven track records in asset management and reliability maintenance.
- Personnel handling and management skills with experiences in managing continuous improvement projects.
- Systematic problem-solving skills relating to handling of equipment troubleshooting and operational support issues and customer/ vendor relationships. Excellent interpersonal, communication and facilitation skills are a must.
- Must be conversant with industry regulations, best practices and maintenance management fundamentals such as Total Productive Maintenance (TPM) and Reliability Centered Maintenance (RCM). Knowledge of Maximo system.
- Qualifications in project management lean six sigma or any other relevant certifications will be advantageous.
We offer excellent opportunities to develop, along with a competitive salary and exceptional benefits.
Pioneer optimum performance. Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for brilliance and innovation.
Our People are our Power
We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential.
Rolls-Royce follows a merit-based employee recruitment process and does not charge/accept any payment/security deposit from candidates during the recruitment process. Candidates seeking employment with Rolls-Royce should be cautious of potentially fraudulent communications and offers from individuals and agencies purporting to be from, or acting on behalf of, Rolls-Royce.
Please refer to the Career section on the Rolls-Royce website to verify employment offers or vacancies. Rolls-Royce shall not be liable for any loss, damage or consequences that may arise from any communication or offer of employment not directly made by Rolls-Royce.
Rolls-Royce reserves the right to take legal action against any individuals or agencies acting on behalf of Rolls-Royce without authorisation.
Job CategoryManufacturing Services - Factory Staff
Posting Date12 Jan 2025; 00:01
Rolls-Royce pioneers cutting-edge technologies that deliver the cleanest, safest and most competitive solutions to our planet’s vital power needs.
#J-18808-LjbffrAssociate, Investor Services
Posted 16 days ago
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Job Description
- Over the last 20 years, Ares success has been driven by our people and our culture. Today, our team is guided by our core values Collaborative, Responsible, Entrepreneurial, Self-Aware, Trustworthy and our purpose to be a catalyst for shared prosperity and a better future. Through our recruitment, career development and employee-focused programming, we are committed to fostering a welcoming and inclusive work environment where high-performance talent of diverse backgrounds, experiences, and perspectives can build careers within this exciting and growing industry.Job DescriptionPrimary Functions and Essential Responsibilities Work closely with Relationship Management and Product Management teams, globally, to streamline and centralize processes across different groups including Finance, Accounting, Legal, Tax, Compliance and Technology Support investor onboarding process, which includes review of all onboarding documents such as subscription agreement, AML/KYC, regulatory related and tax documents Capture investor data during the onboarding process and investor lifecycle maintenance Respond and resolve investor-related inquiries and/or requests in a timely manner Identify and escalate complex cases or queries to senior team leads Reconcile data to Fund Administrators and follow procedures to resolve any breaks Manage investor data rooms including set up, document and contact maintenance Assist in developing, implementing, documenting and training on new workflows and procedures utilizing technology to create and improve processes and drive change Build a strong network across the firm and with external vendors to facilitate strong collaboration and promote best practices across business operations groups including Technology, Finance, Accounting, Human Resources, Legal, Tax, Compliance, Fund Administrators and External CounselQualifications General Requirements: Strong team player who enjoys collaboration and demonstrates willingness assist with various tasks, as needed Eagerness to learn and grow within the alternative investment industry Capable of managing multiple priorities across time zones, including internal and external requestors High attention to detail and customer experience to provide a best-in-class client experience Demonstrate a high level of integrity to protect sensitive client information Strong Microsoft suite skills, especially Excel and PowerPoint, Visio is a plus Outstanding presentation, communication, writing, and interpersonal skills Education: College graduate with outstanding academic recordReporting RelationshipsVice President, Investor ServicesThere is no set deadline to apply for this job opportunity. Applications will be accepted on an ongoing basis until the search is no longer active.,
- Recruiter Details Ares Management Corporation
- Job Tags accounting, reconciliation, finance
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#J-18808-LjbffrExecutive - Client Services
Posted 16 days ago
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Executive, Client Services, Facultative Reinsurance
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
- Perform processing of premium closing with efficiency and accuracy
- Assist to review and guide junior staff on premium calculation and ensure prompt processing
- Handle premiums, claims, debt collection and cash flow management
- Monitor unallocated receipts and ensure it is reconciled promptly
- Monitor and ensure timely identification and compliance with evolving accounting guidance
- Handle and manage reporting on London alignment
- Accounting system and process improvements
Skills and experience that will lead to success
- Bachelor’s in Business / Finance or equivalent
- At least 6 years of Credit Control experience in re/insurance industry
- Excellent written and verbal communications skills
- Team player, ability to multi-task and work independently
- Meticulous - exceptional attention to detail
- Proficiency in MS Office including Word, Excel and PowerPoint
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work. and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email
#Aon #Reinsurance #CreditControl
#LI-CO1
#J-18808-LjbffrDistribution Services Executive
Posted 16 days ago
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Job Description
Pan Pacific Hotels Group is a young and dynamic company comprising three well-established and trusted brands; Pan Pacific, PARKROYAL COLLECTION and PARKROYAL. We have aggressive expansion plans and as such, we are looking for motivated and energetic people to be part of our growing team. If you have a passion for the industry and are driven by the desire to create Service Excellence Culture, Pan Pacific Hotels Group is able to offer you great opportunities as we continue to strengthen our global footprint.
The RoleBased at our Corporate Office in Singapore, we are looking for a passionate and energetic individual to join us asDistribution Services Executive .
Job Responsibilities
This position is responsible in maintaining high standards of data integrity, revenue management and channel management practices for all properties. Support properties in achieving correct data in the systems and provide assistance to optimize business through Pan Pacific’s e-distribution channels.
Primary Responsibilities
Service Delivery
- Act as a liaison between the front-line hotel marketing, reservations and revenue teams and the technology provider teams to support the hotels usage of the systems.
- Work closely with hotels and external customers for problem resolution and escalation to Distribution Services Manager.
- Provide first level support in resolving hotels’ issues with Central Reservation System.
- Assist hotels in implementing incremental revenue opportunities via Central Reservation System for various channels.
- Provide internal systems support.
- Input in the system new/participating hotel data.
- Process termination of hotel information from the systems.
- Ensure appropriate follow-up as needed.
- Assists in the delivery and support of projects as required by senior management.
Expert Knowledge
- Develop an in-depth understanding of the Central Reservations Systems and the related business impacts.
- Maintenance of revenue and central reservations systems data management.
- Daily Inventory balancing, system synchronization and profile management in Central Systems.
- Be up to date on new enhancements to Pan Pacific Distribution Systems.
- Test and implement new systems functionality.
- Develop and conduct trainings.
- Possess a good degree from a recognised institution with strong emphasis on either statistics, marketing or hospitality
- At least 2 years of experience in related role within the hospitality / hotel industry, such as Hotel Reservation Supervisory level or individual with Front office experience.
- Working experience of Property Management System.
- Working knowledge of rate loading and profile management in Central Reservation System.
- Competent in Microsoft Office
- Detail oriented with ability to analyse and solves problems rationally
- Able to execute projects with minimum to no supervision
- Good communication skills to interact with hotel and internal teams
Pan Pacific Hotels Group is dedicated to providing equal employment opportunities, including individuals with disabilities.
We regret that only shortlisted candidates will be notified.
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Guest Services Specialist
Posted 16 days ago
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2 months ago Be among the first 25 applicants
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Direct message the job poster from Paradox Singapore Merchant Court
Assistant Talent & Rewards Manager at Paradox Singapore Merchant CourtCompany Description
Paradox Singapore Merchant Court is an urban resort that offers a sophisticated yet playful blend of traditional refinement and modern elegance. Located in the vibrant Clarke Quay river district, with 476 guest rooms and suites, it boasts a range of dining options, extensive meeting facilities and relaxing amenities, including a wellness spa and fitness centre. It is perfect for those seeking a stylish base for business travel or a quiet sanctuary to relax and unwind
Role Description
This is a full-time on-site role for Guest Services Specialist at Paradox Singapore Merchant Court. The role will perform as a Front-Line Manager of the Hotel, lead the team of Guest Services Agent to greet and welcome guests to the hotel and ensure guests have excellent arrival, overall stay, and departure experiences.
- In charge of the Front Desk operation for the entire shift and ensure all task on the same shift are to be completed on time and follow the quality standard
- To check and ensure the Front Desk is fully equipment with all stationary and report any equipment malfunction to the respective department and Duty Manager
- To always maintain a friendly and professional image and smile under all circumstances
- To provide courteous service to the guests and respond promptly and tactfully to the guests’ complaints, requests, and enquiries.
- To listen attentively to the guests’ requests and enquires
- Ensure all arrival and departure VIPs and Suite guests are taken care of, e.g. rooms are readily available with amenities and cards, welcome and escort guests to room, courtesy call 30 minutes after rooming, and one day before departure, etc.
- Night shift to submit request if any reordering is required for next month.
- To ensure close co-ordination with all other team members from Concierge and Bell Desk, Front Office, Security, and all other hotel departments especially with regards to Guest Service Requirements
- To maintain and update guest records and preferences in the Opera system.
- In charge of the arrival and departure of any group activities
- Consult or inform departments concerned regarding guest feedback and follow up with actions required.
- Follow up with departments concerned and confirm that the task has been completed within the time range communicated.
- To conduct daily briefing and updating of hotel information
- To assist concierge/bell service during the same shift for guest request.
- To ensure there are sufficient key cards at check in Kiosk and report to Duty Manager if any machine was not logged in or functioning. To report to Duty Manager for any non-functioning kiosk equipment.
- To assist Executive Lounge and Telephone Operator when needed (after training).
- To ensure all traces left for the current shift have been resolved and attended to.
- To perform any other duties that may be assigned by the Management.
Main Responsibilities at Switchboard:
- Address incoming and outgoing calls.
- Taking messages for in-house guests and internal guests.
- Programming of wake-up calls.
- Giving a reminder wake up calls.
- Sending jobs request from in-house guests and internal department.
- Taking reservations for F&B and update in booking system
- Managing the main email address and response accordingly
- Taking booking for the Spa
- Handling of emergencies such as fire alarm, guest trap in the lift, calling for doctor, calling for ambulance etc.
- Checking on the television channels.
- To perform any other duties that may be assigned by the Management.
- To ensure daily assignment of Executive Floor guest rooms
- To prepare and update daily beverage records for Lounge.
- To maintain and count stock for Lounge equipment.
- To order beverage items if stocks are below par level.
- To collect item from hotel store
- To assist delivery of VIP guest room amenities.
- To perform any other duties that may be assigned by the Management.
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Customer Service
- Industries Hospitality
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#J-18808-LjbffrExecutive, Distribution Services
Posted 16 days ago
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Overview
Banyan Group is an independent, global hospitality company with purpose. The Group prides itself on its pioneering spirit, design-led experiences and commitment to responsible stewardship. Its extensive portfolio spans over 90 hotels and resorts, more than 140 spas and galleries, and 20 plus branded residences in over 20 countries. Comprising 12 global brands, including the flagship brand Banyan Tree, each distinct yet united under the experiential membership programme with Banyan. The founding ethos of “Embracing the Environment, Empowering People” is embodied through the Banyan Global Foundation and Banyan Academy. Banyan Group is committed to remaining the leading advocate of sustainable travel, with a focus on regenerative tourism and innovative programmes that elevate the guest experience.
The Role
We are seeking a motivated individual to join our team as a Executive, Distribution Services to manage daily distribution operations, resolve system issues across all booking channels. The ideal candidate will have a understanding of hospitality distribution systems and rate parity principles.
Responsibilities
Primary responsibility
- Maintain operational efficiency & system integrity, ensuring 100% system uptime and reducing booking errors.
- Monitor and promptly resolve connectivity issues, achieving quicker turnaround time for resolving integration issues.
- Ensure timely loading/updating campaigns, offers & loyalty programs.
Secondary responsibility
- Maintain up-to-date hotel content including room descriptions, images, amenities, and reservation policies across channels to ensure brand consistency and competitiveness.
- Improve turnaround time for support tickets and issue resolution
- Conduct annual reviews of distribution processes and suggest workflow improvements to enhance operational effectiveness.
- Assist in the testing and rollout of new systems, projects
Requirements
- Possess Information Technology or Systems related Diploma or Degree with preferably 1 to 2 years of experience, with an interest in hospitality.
- Experience in end-to-end management of the distribution processes
- Knowledgeable in Opera PMS, Central Reservations and Channel Manager Systems.
- Technical competencies required to manage distribution services effectively.
- Ability to innovate, strategize and excel in a competitive and fast pace environment.
Distribution Services Executive
Posted 16 days ago
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Job Description
Get AI-powered advice on this job and more exclusive features.
Banyan Group is an independent, global hospitality company with purpose. The Group prides itself on its pioneering spirit, design-led experiences and commitment to responsible stewardship. Its extensive portfolio spans over 90 hotels and resorts, more than 140 spas and galleries, and 20 plus branded residences in over 20 countries. Comprising 12 global brands, including the flagship brand Banyan Tree, each distinct yet united under the experiential membership programme with Banyan. The founding ethos of “Embracing the Environment, Empowering People” is embodied through the Banyan Global Foundation and Banyan Academy. Banyan Group is committed to remaining the leading advocate of sustainable travel, with a focus on regenerative tourism and innovative programmes that elevate the guest experience.
The Role
We are seeking a motivated individual to join our team as a Executive, Distribution Services to manage daily distribution operations, resolve system issues across all booking channels. The ideal candidate will have a understanding of hospitality distribution systems and rate parity principles.
Responsibilities
Primary responsibility
- Maintain operational efficiency & system integrity, ensuring 100% system uptime and reducing booking errors.
- Monitor and promptly resolve connectivity issues, achieving quicker turnaround time for resolving integration issues.
- Ensure timely loading/updating campaigns, offers & loyalty programs.
Secondary responsibility
- Maintain up-to-date hotel content including room descriptions, images, amenities, and reservation policies across channels to ensure brand consistency and competitiveness.
- Improve turnaround time for support tickets and issue resolution
- Conduct annual reviews of distribution processes and suggest workflow improvements to enhance operational effectiveness.
- Assist in the testing and rollout of new systems, projects
Requirements
- Possess Hospitality Diploma or Degree with preferably 1 to 2 years of experience
- Experience in end-to-end management of the distribution processes
- Knowledgeable in Opera PMS, Central Reservations and Channel Manager Systems.
- Technical competencies required to manage distribution services effectively.
- Ability to innovate, strategize and excel in a competitive and fast pace environment.
- Seniority level Associate
- Employment type Full-time
- Job function Distribution and Information Technology
- Industries Hospitality
Referrals increase your chances of interviewing at Banyan Group by 2x
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Customer Service Officer - Singapore Airlines Service Centre at ION Orchard Officer, Customer Service (Inbound), Contact Center Senior Officer, Customer Service (Inbound), Contact Center Customer Service Expert (Remote, Contract)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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