Executive, Student Services
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Company description:
As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.
We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.
Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.
For more information on Singapore University of Social Sciences, please visit
Job description:
What You Will Be Doing
Contact Centre Vendor Management (30%)
- Develop and refine quality monitoring standards for the in-house and outsourced contact centre.
- Oversees regular quality audits for both in-house operations and outsourced contact centre performance, ensuring adherence to quality standards and KPIs.
- Coordinate and facilitate calibration sessions with internal teams and outsourced vendors to align on quality expectations.
- Review call, email, and counter interactions for accuracy, professionalism, and compliance with service protocols.
- Track and analyze quality performance metrics at team and individual levels, providing actionable insights for improvement.
- Collaborate with the outsourced vendor to maintain and update the SS Knowledge Base (KB), FAQs, and templates to ensure relevance and accuracy.
Training and Development (30%)
- Determine training needs through collaboration with in-house team leads and outsourced vendor, conducting training needs analyses, and implementing appropriate training interventions.
- Monitor and update training materials to align with current operational practices and standards.
- Conduct regular coaching sessions and administer product quizzes to enhance staff knowledge and reduce service errors.
- Oversee internal/external staff training plans, ensuring alignment with organizational goals.
Operational Support (20%)
- Assist the manager in ensuring that the contact centre (in-house and outsourced) meets operational KPIs, including response times, resolution rates, and customer satisfaction metrics.
- Identify key improvement areas by analysing quality assurance data and recommending preventive measures.
- Collaborate with internal stakeholders to investigate and resolve complex student cases, appeals, or exceptional requests escalated by the outsourced vendor via calls/emails within a reasonable timeline.
- Support walk-in counter inquiries as and when required.
Support/Lead for New Initiatives (20%)
- Collaborate on creating student initiatives to reduce information overload & ease student's decision-making pressure to enhance student experience.
- Organize and support advising activities for students.
- Support any other strategic initiatives as and when required.
Job Requirements
- Minimally 2-4 years of experience in quality assurance and contact centre operations, preferably in both in-house and outsourced environments.
- Experience in auditing and calibration processes for contact centres is an advantage.
- Bachelor's degree preferred, but extensive experience in quality and operations may substitute.
- Professional certifications in Contact Centre Operations, Quality Assurance, or Training (e.g., COPC, ACTA) are advantageous.
- Strong analytical skills with the ability to derive actionable insights from quality data.
- Excellent communication and interpersonal skills to influence and motivate stakeholders.
- Strong organizational skills and attention to detail.
- Willingness to work extended hours during peak periods.
Head of Translation Services
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About the Role
Epica Immigration is establishing a dedicated Translation Division to manage the growing demand for certified translations required in immigration applications. We are looking for an experienced and entrepreneurial Translation Division Manager who will set up, lead, and manage the translation function within the company.
This role is ideal for someone with deep knowledge of the translation/localisation industry, including software, workflows, vendor management, and compliance requirements. You will build the infrastructure, processes, and partnerships needed to deliver high-quality certified translations at scale.
Key Responsibilities
1. Strategy & Division Setup
- Design and implement the overall strategy for the translation division.
- Select and deploy translation management systems (TMS), CAT (Computer-Assisted Translation) tools, and QA software.
- Establish SOPs for translation requests, workflows, quality control, and document delivery.
- Set up document tracking systems for efficiency and compliance.
2. Vendor & Team Management
- Build a network of certified translators and translation agencies across multiple languages.
- Negotiate contracts and SLAs with vendors.
- Recruit and lead an internal team (if required) of project coordinators, reviewers, or in-house translators.
3. Operations & Quality Assurance
- Oversee the translation of documents for immigration applications (e.g. ICA, MOM, ACRA submissions).
- Ensure that all translations meet legal, certified, and notarisation requirements.
- Implement quality assurance procedures for linguistic accuracy, formatting, and compliance.
4. Technology & Process Optimisation
- Recommend and implement the right tools: e.g. SDL Trados, MemoQ, Memsource, Wordfast, or other translation/localisation platforms.
- Explore automation and AI-assisted translation where appropriate.
- Continuously improve workflows to reduce costs and turnaround times without compromising quality.
5. Compliance & Standards
- Ensure all translations meet ICA and MOM certification standards.
- Maintain records of certified translations and declarations for audit purposes.
- Keep updated on legal requirements for certified and notarised translations in Singapore.
Requirements
- Minimum 5–7 years of experience in the translation/localisation industry.
- Strong knowledge of translation management systems (TMS), CAT tools, and QA software.
- Proven experience in setting up or managing a translation function/division.
- Familiarity with certified translation procedures and legal documentation in Singapore.
- Excellent organisational and leadership skills.
- Strong vendor management, negotiation, and stakeholder communication abilities.
- Entrepreneurial mindset — ability to build something from the ground up.
Preferred Background
- Previous experience as a Translation Manager, Localisation Manager, or Language Services Operations Lead.
- Experience working with immigration, legal, or professional services companies.
- Familiarity with ISO translation standards (e.g. ISO
What We Offer
- An opportunity to build and lead a new division from scratch.
- Competitive compensation and performance incentives.
- Autonomy to design systems, workflows, and vendor networks.
- A chance to play a key role in one of Singapore's leading immigration consultancies.
Job Type: Full-time
Pay: $4, $7,000.00 per month
Benefits:
- Flexible schedule
Work Location: In person
Senior Executive, HR Shared Services
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Overview
We are looking for a dedicated and detail-oriented Senior Executive, HR Shared Services to lead and support the daily operations of our staff onboarding and offboarding services. This role is key in ensuring a smooth employee experience from entry to exit, while upholding compliance, process efficiency, and service excellence. You will also play a supervisory role in guiding team members and continuously improving HR service delivery.
Key Responsibilities
- Supervise and manage end-to-end onboarding and offboarding processes, ensuring compliance with internal HR policies and relevant regulations.
- Monitor team performance to ensure service standards and KPIs are consistently met in accordance with Service Level Agreements (SLAs).
- Act as a subject matter expert and provide timely HR administrative and advisory support to employees and stakeholders.
- Guide and coach team members in daily operations and assist in resolving complex cases.
- Continuously evaluate and improve HR operational processes to enhance efficiency and employee experience.
- Ensure accurate documentation and reporting of HR activities.
- Partner with internal stakeholders to address feedback, manage workload distribution, and ensure seamless service delivery.
- Explore opportunities for automation and digital solutions to streamline repetitive tasks.
- Perform any other duties as assigned by management.
Requirements
- Degree in Human Resource Management, Business Administration, or a related discipline.
- At least 2 years of relevant HR experience; prior supervisory experience is advantageous.
- Strong knowledge of HR operations, particularly in onboarding and offboarding processes.
- Proficient in Microsoft Office applications (Word, Excel, Outlook).
- Strong communication, interpersonal, and stakeholder management skills.
- Meticulous, proactive, and a strong team player with good problem-solving abilities.
- Passion for continuous improvement and openness to exploring tech-based solutions.
Why Join Us?
- Be part of a collaborative and purpose-driven HR team.
- Drive improvements that directly impact employee experience.
- Gain leadership experience in a dynamic, high-volume HR operations environment.
- Contribute to HR transformation through process enhancements and digitalisation.
Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON.
**We regret to inform that only shortlisted candidates would be notified.
By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.
Kenneth Isaac Peter
Registration Number: R
MCI Consulting Pte Ltd (EA Licence: 13C6730)
Associate Executive, Health Information Management Services
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Deployed in the Medical Report Unit, you will provide prompt operational and administrative support in processing medical report requests. You are expected to respond to public enquiries and feedback professionally regarding medical report applications. You will need to demonstrate excellent customer service skills and strong ability to manage complaints. Your role also includes coordination with Clinical Department Administration and doctors to ensure medical reports are provided accurately and in a timely manner.
Requirements:
• Diploma level with two years' working experience or Higher NITEC / GCE N / O / A level with eight years' working experience
• Proficiency in MS Office applications (Word / Excel)
• Excellent interpersonal and communication skills, including email writing
• Strong organisational and coordination skills
• Good customer service orientation with ability to handle complaints
• Ability to work in a fast-paced environment
Senior Executive, Health Information Management Services
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Reporting to the Manager, you will be an integral part of the team responsible for the day-to-day operations of the Medical Records Unit. In this role, you will oversee team work processes and ensure they meet operational efficiency and service quality objectives.
You will be expected to support and manage queries and requests for medical reports from external stakeholders, as well as handle complaints effectively. Additionally, you will be involved in preparing monthly departmental key performance indicators, statistical reports, and invoicing, whilst facilitating audit requests and contributing to process improvement projects.
Requirements:
- Bachelor's degree
- Excellent communication, administrative, and interpersonal abilities combined with experience in personnel management
- Strong team player with the ability to multitask and deliver results in a fast-paced and dynamic working environment
- Demonstrate excellent prioritization skills
- Customer service experience preferred
- Proficiency in Microsoft Office applications (Excel, Word, and PowerPoint)
Executive - Community Partnership (Enabling Services Hub - Jurong)
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Job Summary:
The incumbent is responsible to manage partners to meet ground needs. He / She will have to identify and bring together key platers and diverse stakeholders to have meaningful conversations, adopt impact strategies, design and implement community outreach programme / inclusive community projects to benefit and make an impact to the needs of clients under Enabling Services Hub (ESH) and TOUCH Special Needs Group (TSNG).
Principal Responsibilities and Duties:
- Establish partnerships for community activation in various aspects such as outreach, programmes, volunteers.
- Co-create a community of practice in driving community activation with stakeholders including SG Enable, Enabling Business Hub and other ESH operators in other regions.
- Build and nurture meaningful working relationships with community partners and agencies to raise awareness about ESH and engage more Persons with Disabilities (PwDs) in ESH services.
- Organise and coordinate community events, workshops, and communication forums to engage stakeholders and increase awareness.
- Facilitate a better understanding of the needs and aspirations of PwDs among corporate and community partners.
- Cultivate long-term, strong relationships with community leaders, grassroots partners, and SSA to expand outreach and promote social change and inclusiveness for PwDs.
- Channel ground feedback to the team to inform programme development for PwDs and their caregivers.
- Curate stories of beneficiaries and volunteers to highlight impact.
- Collaborate with the TOUCH Communications team to create social media content and support fundraising campaigns benefiting the ESH programme.
- Maintain general administration and coordination, including database management and communication forum publicity.
- Collaborate with staff under TSNG or other services on special projects on an ad-hoc basis.
Working Conditions:
- 5 day work week: Mon-Fri (Weekend as and when needed)
- Location: Jurong
Requirements:
- Degree holder.
- At least 3 - 5 years or more of related experience
- Prior experience in community partnership management or working with PwDs will be an added advantage.
- Team player with strong interpersonal skills.
- Leadership abilities, with experience in coordinating projects and driving initiatives to achieve desire outcomes.
- Excellent verbal and written communication skills.
- Excellent negotiation and people management skills.
- Flexible to work evenings and weekends as needed, and willingness to travel locally for meetings, events and outreach activities.
- Adept at Microsoft Office
Executive - Volunteer Management (Enabling Services Hub - Jurong)
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Job Summary:
The incumbent is responsible to strategise, direct and implement volunteers' framework & mobilization to benefit and make an impact to the needs of clients under Enabling Service Hub (ESH) and TOUCH Special Needs Group (TSNG).
Principal Responsibilities and Duties:
- Organise volunteer outreach, recruitment, training, management and appreciation.
- Assess and monitor volunteers' readiness and suitability to match and befriend Persons with Disabilities (PwDs).
- Develop a sustainable ESH volunteer management framework which adheres to SG Enable and TOUCH Volunteer Management protocols.
- Network, advocate and promote awareness of volunteering opportunities to support ESH initiatives / programmes at different platform.
- Engage stakeholders, build partnerships and grow projects for volunteers to serve PwDs under ESH.
- Drive collaborative initiatives across all internal and external stakeholders to upskills and retain volunteers.
- Volunteers' coordination on new plans and sharing of best practices.
- Ensure proper and accurate update of volunteer database.
- Manage and review volunteers' documentation process, recording, reports and survey.
- Establish vision and alignment among volunteer teams.
- Work with staff under within and outside of TSNG on special project.
Working Conditions:
- 5 day work week: Mon-Fri (Weekend as and when needed)
- Attractive remuneration and staff benefits
- Location: Jurong
Requirements:
- Degree holder.
- At least 2 - 5 years of experience in project, stakeholder and budget management.
- Excellent written, communication and presentation skills.
- Excellent negotiation and people management skills.
- Analytical and organised, able to translate concepts into actionable goals.
- Prior experience in volunteer management will be an added advantage.
- Flexiblility to work evenings and weekends as needed, and willingness to travel locally for meetings, events and volunteer outreach activities.
- Crisis management and service recovery skills.
- Adept at Microsoft Office
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Senior Executive/Manager, Career Services #coaching #jobmatching #recruitment
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As part of the e2i Career Services team, you will create an impact on the employment and employability of jobseekers and working people through the creation, development and delivery of integrated employment solutions via various outreach initiatives, and collaborations with partners to promote e2i's career services to individuals. As we expand our team to meet the growing demand for e2i's services, you will play a crucial role in this exciting phase of growth by providing coaching, career advisory and matching jobseekers to suitable jobs. You will also need to work in close partnership with other business units within e2i and the NTUC.
You will assist the Team Lead to enhance the employment and employability of workers through the following:
- Coach jobseekers to achieve their goals, e.g. to be placed in jobs, and help jobseekers to be job ready.
- Work with both internal and external partners to ensure the smooth and efficient operations of the career centre.
- Plan and implement outreach initiatives to promote e2i's career services for individuals.
- Draft case notes, analyse and recommend strategies for jobseekers to be able to be placed in a job, this may include sharing training courses and sharing best practices on resume writing, interview skills and so on to achieve placement targets.
- Use career coaching techniques to drive successful job matching outcomes for jobseekers and working people on a 1-1 or group basis, as well as handle in-depth more challenging jobseeker profiles.
- Monitor, track and analyse the progress of jobseekers, and follow up with jobseekers if they are unable to be placed in a job in a timely manner.
- Build and maintain relationships with new and existing stakeholders (e.g. government, private partners).
- Liaise and manage appointed training providers to deliver employment facilitation services to stakeholders (e.g. through events, job fairs, etc).
- Assist in managing the deployment of coaches required for outreach engagement and monitor their performance such as workload and Key Performance Indicators (KPIs).
- Manage feedback and appeals that come through various channels pertaining to e2i career services.
- Coordinates daily activities, ensure compliance with regulations and internal policies, monitor the achievement of objectives.
- Continuous refinement and implementation of customer service operations and process improvements.
Job Requirements:
- At least 5 years experience in job matching/recruitment/human resources/career coaching/career development facilitation/social work/counselling will be advantageous.
- Possess strong interpersonal skills and ability to engage jobseekers, network and work across boundaries to foster greater partnerships and collaboration.
- Good analytical skills, with the ability to write reports and case notes independently.
- A growing leader and team player with good relationship management.
- Able to identify gaps and provide solutions to improve processes.
- Possess excellent verbal and written communication skills.
- Be highly self-motivated, resilient and able to multitask.
- Meticulous with good time management and organisation skills.
- May be deployed to different career and job centre and other event venues island-wide.
- Flexible to accommodate to adjusted work schedules, evenings, and weekends when required to serve workers / jobseekers needs; in which time off will be offered.
Only Singaporeans may apply.
Designation and salary will commensurate with experience.
We will only contact shortlisted candidates
Technical Support Chemist
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- Leading International Company
- Rewarding Benefits and Perks
- Outstanding Learning and Development Opportunities
Requirements:
- To supervise and support the functions of incoming waste segregation including bulk waste and loose waste as well as weighbridge
- To constantly monitor improve the department performance
- To conduct periodic review of existing work flows and procedures, and make recommendations for improvements and executing the improvement plans
To supervise and ensure the effectiveness and smoothness of waste unloading, segregation and distribution
Daily and regular inspection of the plant processes and monitor the working area 5S and TPM activities, safety and discipline at works, machineries and equipment conditions
- Ensure incoming waste streams being checked properly for suitable treatment processes and current safe work procedures are suitable for handling by operation staff
- As the core coordinator, lead and monitor the communication flow among internal departments on incoming waste discrepancy and revise related SOPs accordingly
- To evaluate and develop new treatment methods and handling procedures for new and unknown wastes, and review of operation costs and regular update to management
- To implement and supervise correct EHS practices within the department
- To work with resale for arrangement of recovered products to minimize the storage
- To prepare and analyze daily and monthly operation records/reports (e.g., cost, productivity, quality, nonconformance, etc) on plant processing and maintenance. And follow up necessary corrective actions and monitor consistently to relevant department staffs to follow up closely
- Regular briefing / training to be conducted to department staffs for safety handling of high flammable solvent, MSDS, PPE requirement and risk assessment before operations
- To activate emergency response team of operation and maintenance staffs and response to any in house spill and fire incident if in case of emergency situation
- To liaise with EHS department to ensure fellow dept staff are upkeep with method of handling and emergency equipment usages in terms of spills and fire incident and to conduct regular practice and drill exercises with different scenarios to workers so that they are well familiar in emergency to response in time
- To ensure all fellow staffs are well trained according to OJT program and ensure they can follow up SOPs and work safely
- To undertake any other tasks assigned by the Management from time to time
- As an ISO committee member, to develop and implement documents for operation procedures, such as SOP, RA and MOC, SWP and participate in auditing the various departments as an Internal Aud
Responsibilities:
- Bachelor's Degree in Engineering or Chemistry (or equivalent)
- Minimum 2 years of relevant working experience in a related field
- Strong adaptability, analytical, and problem-solving skills
- Excellent communication skills with a pleasant and professional demeanor
How to Apply:
Interested candidates, please submit your updated resume in MSWORD format by using Apply Now button
*We regret only shortlisted candidates will be notified.*
Important Note: MMC Success Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Cheah Man Cheng
Registration Number: R
EA License No: 22C1107
Customer Service
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About the role
Food Premium Valley Pte Ltd is seeking an enthusiastic and dedicated Customer Service Assistant to join our team in Jurong West region. In this full-time role, you will be the first point of contact for our customers, providing exceptional service and support to ensure a seamless experience.
What you'll be doing
- Perform data entry into the ordering system and transmit print picking list for store-personnel to pick the orders and delivery summary list for delivery.
- Inform sales personnel of any changes in the price movement and stock level.
- Respond to customer inquiries and requests via phone, email, and online chat in a timely and professional manner
- Assist customers with product information, order status, and troubleshooting
- Liaise with internal teams to resolve customer issues and ensure customer satisfaction
- Maintain accurate customer records and database updates
- Provide administrative support, such as data entry, filing, and document management
- Contribute to the continuous improvement of customer service processes and procedures
What we're looking for
- Previous experience in a customer service or administrative role, preferably in the food service (FMCG) industry
- Strong communication and interpersonal skills, with the ability to interact with customers in a friendly and professional manner
- Excellent problem-solving and decision-making skills, with the ability to think quickly and provide effective solutions
- Proficient in Microsoft Office suite (Word, Excel, Outlook), AutoCount
- Attention to detail and a commitment to maintaining accurate records
- Flexible and adaptable, with the ability to work in a fast-paced environment
- Working Hours: 10.30pm to 7.30am
- Working Days: 6 days
What we offer
At Food Premium Valley Pte Ltd, we are committed to providing a supportive and rewarding work environment for our employees. We offer competitive remuneration, opportunities for career advancement, and a range of employee benefits, including health insurance and professional development opportunities.
About us
Food Premium Valley Pte Ltd is a leading provider of high-quality food products in the Jurong West Region. Our mission is to deliver exceptional customer service and a superior product experience to our clients. With a strong focus on innovation and sustainability, we are constantly striving to exceed the expectations of our customers and stay ahead of industry trends.
If you're excited about the prospect of joining our team, we encourage you to apply now.