156 Servicenow Implementation jobs in Singapore

We’re looking for a ServiceNow Business Analyst to join our internal IT team. You’ll play a key role in bridging business needs with technical solutions, driving enhancements and optimization across our ServiceNow platform to improve IT and business service delivery.

Responsibilities

• Gather and document business requirements for ServiceNow ITSM and CSM modules.
• Translate needs into clear user stories, workflows, and functional specifications.
• Partner with IT teams to configure and enhance ServiceNow solutions.
• Conduct gap analysis and identify opportunities for process improvement.
• Facilitate workshops, UAT sessions, and post-deployment reviews.
• Monitor platform performance and recommend enhancements.
• Stay updated with the latest ServiceNow features and best practices.

Requirements

• Bachelor’s degree in Information Systems, Computer Science, or Business Administration.
• 2–5 years of experience as a Business Analyst, ideally with ServiceNow.
• Strong understanding of ITSM modules (Incident, Problem, Change, Request, CMDB, etc.); CSM experience a plus.
• Familiar with Agile methodologies and tools like JIRA and Confluence.
• Excellent communication, analytical, and stakeholder management skills.

Please send your detailed resume in MS Word format to with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Key Responsibilities:

• Assist in the configuration, customization, and administration of the ServiceNow platform
• Support the implementation of ITSM processes (e.g., Incident, Problem, Change, Service Catalog)
• Help troubleshoot and resolve issues raised by end-users or stakeholders
• Work closely with senior consultants to gather requirements and deliver solutions
• Participate in testing, documentation, and user training activities
• Ensure compliance with best practices and company standards in all ServiceNow development work

Requirements:

• Degree in Information Technology, Computer Science, or related field
• Basic knowledge of IT Service Management (ITSM) processes
• Exposure to ServiceNow (academic, certification, or internship experience is a plus)
• Strong problem-solving skills with keen attention to detail
• Ability to learn quickly and work in a collaborative team environment
• Good communication skills and willingness to engage with stakeholders

If you would like to know more about this role, do drop me a message or you can alternatively drop me an email stated below.

By submitting an application or your resume, you are deemed to have consented to Dynamic Human Capital Pte Ltd collecting, using and disclosing your personal data for the purposes stated in our privacy notice ( You acknowledge that you have read, understood, and agree with the terms in our privacy notice.

Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g., NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above. PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.

We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Latha M

Senior Researcher

Dynamic Human Capital Pte Ltd,

2 Kallang Avenue #03-08 CT Hub Singapore

EA License No: 12C6253 |Registration No: R

Veracity is a consulting company that solves business problems by delivering digital workflows that matter. We are one of ServiceNow's largest and fastest-growing Elite services partners, and due to our rapid growth, we need a Technical Consultant.

As a Technical Consultant, you will be supporting projects deploying Service Now-based solutions for Veracity clients globally.

As part of the broader project team, responsibilities will include liaising directly with clients to identify and document their requirements and the configuration and development of software to meet those requirements.

We Hire for Culture First:

Our people are global go-getters, we look to the long term, we solve for the customer, and we value open, honest, early communication. We believe we don't exist without exceptional people, so we respect and value them. We pay fair base and at-risk components based on experience and the market.

Other companies give you a job. We give you opportunity.

Veracity is focused on building a people-focused organization with a long-term culture of excellence. We work hard, we have fun, we innovate and grow talent.

Requirements

• Work on assigned activity/task with other team members in the project and own a distinct aspect of the project
• Take charge of finding information sources, gathering, and interpreting problem statement, execute analysis and present findings to team members and stakeholders
• Must have strong knowledge on ServiceNow fundamentals, configuration & scripting.
• Work collaboratively with the team & project manager to deliver assigned work on time
• Maintain an effective and proactive follow-up & updates with stakeholders
• Perform and organise ongoing support for customers such as report building, data quality, new integrations, etc.
• Configuring, developing and testing solutions on the platform to meet business requirements
• Maintain high customer satisfaction through the delivery of high-quality, timely and thorough solutions to our clients
• Working with our process owners to identify opportunities for improvement
• Engage with clients to provide advice to solve problems & create value
• Coordinate training & workshop
• Collaborate with the project team to deliver the project efficiently
• Educating our users on how to use the platform best
• Assisting our Business Analysts and Senior Developers and providing ad hoc support to the Team where required
• Enhance & increase ServiceNow knowledge by doing continuous learning, training and certification

Basic requirements

• 3-5 years of IT experience
• Sound ServiceNow knowledge
• Sound Javascript knowledge
• Openness to travel
• Tertiary education preferred

Professional qualifications and education requirements

• At least two years of work experience in ServiceNow projects
• ServiceNow admin certification (CSA)
• ServiceNow certified application developer (CAD), will be a plus
• Excellent problem solving & communication skill
• Embrace design thinking

The Consultant will be providing ongoing support, enhancements, and maintenance of the ServiceNow platform post-implementation ("Day 2 operations"), ensuring stability, performance, and alignment with evolving business needs.

Responsibilities:

• Maintain and enhance ServiceNow applications (ITSM, ITOM, HRSD, etc.) in line with customer requirements.
• Perform bug fixes, minor enhancements, and platform configuration/customization (forms, workflows, catalog items, integrations).
• Support incident, problem, and change management processes related to the ServiceNow platform.
• Collaborate with business users, ServiceNow leads, and architects to translate requirements into technical solutions.
• Ensure platform stability and compliance with best practices and governance standards.
• Develop and maintain technical documentation for enhancements and changes.

Qualifications:

• 2–4 years of hands-on ServiceNow development and configuration experience.
• Proficiency in ServiceNow modules such as ITSM, Service Catalog, and integrations (REST/SOAP APIs).
• Strong knowledge of JavaScript, Glide scripting, Flow Designer, and Service Portal development.
• Experience supporting day-to-day ServiceNow operations and enhancements (not just greenfield implementations).
• Familiarity with ITIL processes and working in managed service / support environments.
• ServiceNow Certified System Administrator (CSA) required; additional certifications (e.g., ITSM, ITOM, HRSD) preferred.
• Strong problem-solving skills and ability to work in a customer-facing support capacity.

The Consultant will be providing ongoing support, enhancements, and maintenance of the ServiceNow platform post-implementation ("Day 2 operations"), ensuring stability, performance, and alignment with evolving business needs.

Responsibilities:

• Maintain and enhance ServiceNow applications (ITSM, ITOM, HRSD, etc.) in line with customer requirements.
• Perform bug fixes, minor enhancements, and platform configuration/customization (forms, workflows, catalog items, integrations).
• Support incident, problem, and change management processes related to the ServiceNow platform.
• Collaborate with business users, ServiceNow leads, and architects to translate requirements into technical solutions.
• Ensure platform stability and compliance with best practices and governance standards.
• Develop and maintain technical documentation for enhancements and changes.

Qualifications:

• 2–4 years of hands-on ServiceNow development and configuration experience.
• Proficiency in ServiceNow modules such as ITSM, Service Catalog, and integrations (REST/SOAP APIs).
• Strong knowledge of JavaScript, Glide scripting, Flow Designer, and Service Portal development.
• Experience supporting day-to-day ServiceNow operations and enhancements (not just greenfield implementations).
• Familiarity with ITIL processes and working in managed service / support environments.
• ServiceNow Certified System Administrator (CSA) required; additional certifications (e.g., ITSM, ITOM, HRSD) preferred.
• Strong problem-solving skills and ability to work in a customer-facing support capacity.

As an
Associate Consultant – ServiceNow , you will embark on a journey to build, configure, and deliver innovative solutions on the ServiceNow platform — including its AI capabilities. This role is designed for fresh graduates who have excellent communication skills and a passion for programming, automation, and solving real-world business problems with technology.
You will work alongside experienced consultants and project teams to help our clients unlock value through digital workflows and the ServiceNow AI platform, driving greater efficiency and better experiences for users.
Responsibilities
Learn and master the ServiceNow platform through structured training, certifications, and on-the-job coaching.
Assist in the design, development, and deployment of ServiceNow applications and modules.
Develop responsive and user-friendly interfaces using
HTML ,
CSS , and
AngularJS .
Support system integrations with other applications using REST or SOAP APIs.
Participate in client workshops and requirement gathering sessions.
Prepare and maintain technical documentation.
Test, troubleshoot, and provide timely support for configurations and customisations.
Collaborate effectively with team members and communicate progress to stakeholders.
Qualifications
Bachelor’s degree in computer science, Information Technology, or a related field.
Graduates or students in their final semester are welcome to apply.
Must-have Skills
Proficiency in
HTML ,
CSS , and
AngularJS
for front-end development.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Team player with a growth mindset and a willingness to learn.
Nice-to-Have Skills
Understanding of IT Service Management (ITSM) processes.
Familiarity with web services and API integrations.
Experience with enterprise software development or cloud platforms (academic projects count!).
Details
Seniority level:
Entry level
Employment type:
Full-time
Job function:
Consulting and Information Technology
Industries:
IT Services and IT Consulting
#J-18808-Ljbffr

Veracity is a consulting company that solves business problems by delivering digital workflows that matter. We are one of ServiceNow's largest and fastest-growing Elite services partners, and due to our rapid growth, we need a Senior Technical Consultant.

As a Senior Technical Consultant, you will be leading teams and supporting projects deploying ServiceNow based solutions for Veracity clients globally. As part of the broader project team, responsibilities will include liaising directly with clients to identify and document their requirements and the configuration and development of software to meet those requirements.

The Senior Technical Consultant is also responsible for delivering outcomes for our clients. You will be conducting needs assessments, configuring applications, integrating third-party apps, building, and maintaining relationships, training and ongoing client support and follow-up. You are technically very strong and can work with customers to ensure their business requirements are solved not only through technology but also through people and process solutions.

Besides this, you will also be providing leadership focus for both your team and for the clients that you are supporting.

We Hire for Culture First:

Our people are global go-getters, we look to the long term, we solve for the customer, and we value open, honest, early communication. We believe we don't exist without exceptional people, so we respect and value them. We pay fair base and at-risk components based on experience and the market. Other companies give you a job. We give you opportunity.

Veracity is focused on building a people-focused organization with a long-term culture of excellence. We work hard, we have fun, we innovate and grow talent.

Requirements

• Investigate, document, and analyse key client organisational processes
• Work collaboratively with the project management team to determine required resources and create realistic timelines
• Maintain an effective client follow-up system to ensure that clients are contacted regarding project progress and overall satisfaction
• Coordinate and execute client training
• Take charge of finding information sources, gathering, and interpreting problem statement, execute analysis and present findings to team members and stakeholders
• Perform and organise ongoing support for customers such as report building, data quality, new integrations, etc
• Contribute to the development of a strategic vision for product development and enhancement
• Design and architecture solutions in appropriate platforms
• Applying in-depth functional knowledge of ITIL and ServiceNow to customer needs and requirements
• Providing advice to customers regarding industry best practices and process methodology
• Conduct analysis, design, evaluation, modification, testing and implementation of enterprise-wide systems across functional areas
• Maintain high customer satisfaction through the delivery of high-quality, timely, and thorough solutions to customer problems
• Maintain high customer satisfaction through the delivery of high-quality, timely and thorough solutions to our clients
• Enhance & increase ServiceNow knowledge by doing continuous learning, training and certification
• Manage and lead a team of employees, communicate company goals, safety practices, and deadlines to the team. Motivate team members and assesses their performance.
• Provides help to management, including hiring and training, and keeps control updated on team performance.
• Own a distinct aspect of project delivery
• Conduct training & workshops

Basic requirements

• 5-7 years of professional experience
• Expert ServiceNow knowledge
• Sound JavaScript knowledge
• Openness to travel
• Tertiary education preferred
• Professional qualifications and education requirements
• Extensive work-experience in ServiceNow projects
• Integration project experience
• ServiceNow admin certification (CSA)
• ITSM Experience
• Excellent problem solving & communication skill
• Team lead & project management skill
• Embrace design thinking

Additional preferred skills

• ITIL Foundation Certified
• ServiceNow certified application developer (CAD)
• ServiceNow certified implementation specialist (CIS)

Veracity is a consulting company that solves business problems by delivering digital workflows that matter. We are one of ServiceNow's largest and fastest-growing Elite services partners, and due to our rapid growth, we need a Senior Technical Consultant.

As a Senior Technical Consultant, you will be leading teams and supporting projects deploying ServiceNow based solutions for Veracity clients globally. As part of the broader project team, responsibilities will include liaising directly with clients to identify and document their requirements and the configuration and development of software to meet those requirements.

The Senior Technical Consultant is also responsible for delivering outcomes for our clients. You will be conducting needs assessments, configuring applications, integrating third-party apps, building, and maintaining relationships, training and ongoing client support and follow-up. You are technically very strong and can work with customers to ensure their business requirements are solved not only through technology but also through people and process solutions.

Besides this, you will also be providing leadership focus for both your team and for the clients that you are supporting.

We Hire for Culture First:

Our people are global go-getters, we look to the long term, we solve for the customer, and we value open, honest, early communication. We believe we don't exist without exceptional people, so we respect and value them. We pay fair base and at-risk components based on experience and the market. Other companies give you a job. We give you opportunity.

Veracity is focused on building a people-focused organization with a long-term culture of excellence. We work hard, we have fun, we innovate and grow talent.

Requirements

• Investigate, document, and analyse key client organisational processes
• Work collaboratively with the project management team to determine required resources and create realistic timelines
• Maintain an effective client follow-up system to ensure that clients are contacted regarding project progress and overall satisfaction
• Coordinate and execute client training
• Take charge of finding information sources, gathering, and interpreting problem statement, execute analysis and present findings to team members and stakeholders
• Perform and organise ongoing support for customers such as report building, data quality, new integrations, etc
• Contribute to the development of a strategic vision for product development and enhancement
• Design and architecture solutions in appropriate platforms
• Applying in-depth functional knowledge of ITIL and ServiceNow to customer needs and requirements
• Providing advice to customers regarding industry best practices and process methodology
• Conduct analysis, design, evaluation, modification, testing and implementation of enterprise-wide systems across functional areas
• Maintain high customer satisfaction through the delivery of high-quality, timely, and thorough solutions to customer problems
• Maintain high customer satisfaction through the delivery of high-quality, timely and thorough solutions to our clients
• Enhance & increase ServiceNow knowledge by doing continuous learning, training and certification
• Manage and lead a team of employees, communicate company goals, safety practices, and deadlines to the team. Motivate team members and assesses their performance.
• Provides help to management, including hiring and training, and keeps control updated on team performance.
• Own a distinct aspect of project delivery
• Conduct training & workshops

Basic requirements

• 5-7 years of professional experience
• Expert ServiceNow knowledge
• Sound JavaScript knowledge
• Openness to travel
• Tertiary education preferred
• Professional qualifications and education requirements
• Extensive work-experience in ServiceNow projects
• Integration project experience
• ServiceNow admin certification (CSA)
• ITSM Experience
• Excellent problem solving & communication skill
• Team lead & project management skill
• Embrace design thinking

Additional preferred skills

• ITIL Foundation Certified
• ServiceNow certified application developer (CAD)
• ServiceNow certified implementation specialist (CIS)

Job description:

Team & Position Summary

The Operations division at BCS provides operational support to BCS and participants. The division ensures seamless participant onboarding/offboarding, effective coordination of participant support, operational reporting, secure certificate management, timely issue resolution and service processing, as well as operational excellence.

The Platform Specialist role will be working in a highly collaborative environment with cross-functional teams to deliver the desirable project outcome for Project Go-Live. The incumbent will be the key contact person between the Project Managers, Product and Service Hub and will be providing operational support for the respective platform upon go live.

Key responsibilities

• Provide input on the process and operational requirements and to review on the relevant Platform Portal Specifications
• To review and sign off on the internal test plan and test cases (including the test traceability matrix) provided by Net Solutions for the Operator Portal under the guidance of Managers
• Perform sample validation of the portal functional test results and test evidence from the Vendor and acknowledge the acceptance of testing on the relevant platform Portal. Participate and coordinate any Industry testing which are required
• End to end involvement including Project discussion, Business requirement gathering, User requirement gathering and creation and testing of any User Acceptance Test cases related to the platform portal
• Operate the Platform Support escalation mailbox/portal, ensuring the delivery of an excellent and consistent level of customer service through various communication channels, such as email and ticketing system
• Work closely with internal stakeholders to map out the current service process to ensure seamless operation flows once platform Go Live
• Conducting weekly meetings with division managers on the updates of the project progress

Requirements

Education and Experience

• Diploma or Bachelor's degree in Business, Information technology or related field
• 1 to 2 years of experience in banking operations, project coordination, user acceptance testing or related areas

Skills and Knowledge

• Proficient in Microsoft Office Suite
• Good customer and stakeholder management skills
• Agile and able to work independently
• Proficient in Microsoft Office Suite
• Attention to details, demonstrate good analytical and problem-solving skills
• A self-starter, resourceful and active team player
• Ability to multi-task, prioritise and deliver consistent results under pressure