2,833 Service Writer jobs in Singapore

Join Foot Locker Singapore as Our Next Service Content Writer

Are you passionate about crafting content that truly makes a difference? Do you have a knack for turning complex ideas into clear, engaging, and user-friendly information? If so, we want YOU to be part of our dynamic team at Foot Locker Singapore

Who are we

Foot Locker is more than just a global retailer — we're the heartbeat of sneaker culture. With a presence in 2,700 stores across 29 countries, including North America, Europe, Asia, Australia, and New Zealand, we're on a mission to ignite passion, spark discovery, and celebrate individuality through our iconic brands: Foot Locker, Kids Foot Locker, Champs Sports, WSS, and atmos.

The Role

As our Service Content Writer, you'll be at the heart of transforming how we communicate with our customers and internal teams. Your words will shape the way people experience our brand—whether they're browsing our website, seeking support, or learning new processes.

What You'll Do

• Create compelling, easy-to-understand content for our website and self-help platforms.
• Develop and maintain SOPs, work instructions, and essential documentation that align with our business goals.
• Dive deep into service processes to simplify and translate them into impactful content.
• Use data-driven insights to enhance self-service options and improve customer experience.
• Collaborate across departments to gather information and ensure consistency in messaging.
• Empower our support teams with clear, concise work instructions and response templates.
• Design intuitive workflows using tools like Lucidchart or Visio.
• Create engaging infographics to support content.
• Support automation initiatives that elevate customer service.
• Manage and maintain our SharePoint site for seamless content access.

Who You Are

• A creative communicator with a sharp eye for detail and a passion for customer-centric content.
• A multitasker who thrives in fast-paced environments and juggles multiple projects with ease.
• Experienced in CRM systems and process mapping tools.
• Skilled in writing clear, accurate, and engaging documentation.
• A team player with excellent interpersonal and communication skills.
• Fluent in English, both written and spoken.
• Holding a diploma or equivalent experience, with 2+ years in service or marketing content writing.

Why Foot Locker?

At Foot Locker Singapore, we're more than just sneakers—we're a global community driven by passion, innovation, and a commitment to delivering exceptional service. Join us and be part of a brand that empowers self-expression and celebrates individuality.

Ready to write the future of customer experience?

Apply now and help us shape the voice of Foot Locker Singapore

Summary

The Customer Service Advisor (CSA) plays a key role in delivering exceptional customer service through voice and digital channels. Working closely with the Operations Team, the CSA develops and implements enquiry handling protocols with a high level of customer service delivery. The CSA handles inbound enquiries via telephone, live chat, what's App and online platforms—including chatbot escalations—ensuring timely and effective responses. All channels' enquiries are to be addressed on the same or next working day (in the case of weekends and public holidays).

Essential Duties & Responsibilities:

• Respond promptly to all customer enquiries received via all channels (phone, live chat, WhatsApp, chatbot escalations, and email) in accordance with company guidelines.
• Promote and explain the company's self-storage products and services to prospective customers to drive conversions, explaining product features, pricing, and other relevant details.
• Address questions, provide information about products or services, and offer solutions to customer issues.
• Set up appointments for potential leads to visit facility based on customer interest and availability.
• Route enquiries or escalate cases to relevant departments as necessary.
• Monitor and assist chatbot interactions, taking over conversations when human intervention is needed. Investigate and resolve Chatbot drop off enquiries and any related matters.
• Ensure all dropped calls or voicemails and missed chats are responded to within 24 hours or less, or the next working day.
• Record details of customer interactions, including issues, solutions, and follow-up actions.
• Participate actively in the development, implementation, ongoing management and continuous improvement of Contact Centre operations.
• Manage backend administrative functions of Zoom Phone application and updates to the chatbot knowledge base and OneVoice application.
• Coordinate activities with other internal departments to meet customer/business needs.
• Recommend process and system improvements to enhance customer experience.
• Record and update voice greetings, holiday messages, and auto-replies across communication platforms.
• Willingness to act as a roaming backup Customer Service Executive as needed to support operational requirements (Training will be provided)

Language and Communication Skills:

• Effective verbal and written communication, with strong verbal communication and persuasive sales techniques.
• Professional writing skills for chat and email correspondence.
• Active listening, and the ability to explain complex information clearly.
• Empathy, patience, and the ability to build rapport with customers.
• Capable of handling difficult conversations empathetically and with poise.
• Ability to communicate effectively with team members.
• Ability to analyse call/chat metrics and customer trends.
• Familiarity with chatbot management is a plus.

Competencies:

• Commercially minded in the context of customer service delivery, with a balance between efficiency and empathy.
• Computer literate, proficiency in using relevant software, databases, and communication tools. Tech-savvy with the ability to adapt to new digital platforms, CRM tools, and AI systems.
• Service-focused with a commitment to delivering excellent customer experiences. A strong customer focus is essential, demonstrated through empathy, patience, and a willingness to go the extra mile to resolve issues.
• Collaborative team player with a strong sense of accountability. Collaborating with colleagues to achieve call centre goals and resolve complex issues is often necessary.
• Self-motivated and proactive in suggesting improvements.

Customer Service Advisor – Be the Voice Clients Trust

We're looking for a confident, professional, and service-driven individual to join us as a Customer Service Advisor. In this role, you'll be the voice that clients remember — the person who handles their needs with clarity, warmth, and efficiency while representing the company's standards of excellence.

Job Description

As a Customer Service Advisor, you will manage client enquiries, resolve issues, and provide solutions that uphold both professionalism and care. You'll work closely with the team to ensure every client interaction strengthens trust in our brand.

Responsibilities

• Handle client enquiries via phone, email, and in-person with professionalism
• Provide accurate information and guide clients through solutions
• Manage client records and follow-up processes
• Escalate issues appropriately while maintaining service excellence
• Represent the company's image in every interaction

What You'll Gain

• Recognition as the voice and problem-solver clients rely on
• Development of communication, problem-solving, and client-facing skills
• Exposure to a professional, fast-paced business environment
• A strong career foundation for roles in client advisory, sales, or management
• The confidence to handle high-level conversations and represent a brand with pride

Who You Are

• Eloquent, professional, and confident in communication
• Patient, empathetic, and solution-oriented
• Organised and detail-focused in managing client interactions
• Ambitious to grow into more senior client-facing or advisory roles

This is more than customer service — it's about being the trusted advisor and first point of confidence for every client you meet.

Job Types: Part-time, Fresh graduate, Freelance, Student job

Pay: $ $20.00 per hour

Expected hours: No less than 15 per week

Benefits:

• Flexible schedule
• Professional development
• Promotion to permanent employee

Work Location: In person

Company :

Vantage Automotive Limited

"Build the Future of Automotive with Us."

Founded in 1979, Vantage Automotive Ltd (VAL) is the exclusive retail partner of electrical vehicle brands, BYD and Denza, as well as official distributor for Ford in Singapore. Over the years, VAL has built a strong track record in developing franchises for mass-market and premium passenger and commercial vehicles.

As part of Sime Group, ranked No. 25 in the Fortune Southeast Asia 500, we're connected to a powerful network across nine markets in the Asia-Pacific region. With over 13,900 employees, Sime Motors is a leader in automotive assembly, importation, distribution, retail, and after-sales services.

What You'll Be Doing

As a Customer Service Advisor, you'll be the key point of contact for customers, ensuring their needs are met with efficiency and excellence. Your role involves coordinating vehicle servicing and repairs, diagnosing technical issues, and delivering top-tier customer experiences in line with manufacturer guidelines and company standards.

Your Responsibilities:

• Attend to customer enquiries promptly and professionally, minimising waiting time.
• Liaise with the Workshop team to diagnose vehicle issues and recommend appropriate repairs or servicing.
• Coordinate repair/service processes to meet customer expectations and manufacturer standards.
• Keep customers updated on service progress and follow up on backorder parts to schedule installation appointments.
• Support your superior in handling first-level complaints, customer meetings, inventory management, backorders, tools and equipment, WIP tracking, and monthly reporting.
• Monitor WIP (unclosed ROs) to maintain below 10% of total ROs opened monthly.
• Assist in daily service reception operations and uphold cleanliness of the work area.
• Achieve aftersales KPIs, including NPS targets set by the principal/Vantage.
• Perform any ad hoc tasks assigned by the Service Manager.

Who We're Looking For

• Minimum Diploma in Mechanical Engineering or equivalent.
• At least 3 years of experience in customer service within the automotive or related industry.
• Independent, proactive, and customer-focused with a positive attitude.

Why Join Us at Sime Motors?

• Be part of a trusted brand with a regional footprint.
• Work with cutting-edge automotive technology.
• Grow your career in a supportive, performance-driven culture.
• Enjoy structured training, career progression, and employee benefits.

Summary Benefit :

• Basic + AWS + Bonus
• 5 Days work, Office hours
• Location : East
• Automotive / Freight Service

Responsibility :

• Oversee the daily intake of vehicles for servicing
• Support front counter staff by fostering teamwork, positive mindset, and team spirit
• Prepare quotations as required to support service operations
• Deliver excellent customer service to ensure customer satisfaction

Requirement :

• Possess a valid class 3 license
• Candidate with relevant experience welcome to apply

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Annie Tan (R

Summary Benefits:

• High Gross Salary Up to $4000
• Location: Central Area
  MNC, Great Career Progression

Responsibilities:

• Attend to customers professionally and address their needs.
• Act as a liaison between customers and the workshop.
• Handle administrative tasks, including insurance and warranty claims.
• Assist customers in completing accident reports.
  Prepare accurate accident repair estimates and supplementary estimates.

Requirements:

• NITEC, Diploma, or Degree in Engineering or a related field.
• Possessing a Class 3 driving license is an advantage.
  Experience in the automotive industry is an advantage.

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Gean Hock Leng (R

Job Description:

• Act as the main point of contact between customers and the workshop, ensuring clear and efficient communication.
• Coordinate the workflow between customers, technicians, and the parts team to support smooth service operations.
• Liaise with technicians to provide timely and accurate vehicle status updates to customers.
• Apply automotive knowledge, along with strong negotiation and problem-solving skills, to resolve issues effectively.
• Stay calm under pressure and handle difficult situations with professionalism and confidence.

Requirement:

• GCE " N" level with more than 2+ year working experience

Additional Information:

• Up to $3200
• Mon – Fri, 9am-6pm; Sat: 9am-3pm
• Located in UBI

We regret that only shortlisted candidates will be notified.

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | Remus Gan | Registration No: R

This is in partnership with the Employment and Employability Institute Pte Ltd ("e2i").

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltd's PDPA and e2i's PDPA.

Join Us as a Customer Service Advisor

Cycle & Carriage - Driving Passion Across Many Brands

At Cycle & Carriage, we carry a diverse portfolio of automotive brands and are united by a shared passion for excellence. Joining us means becoming part of a successful organization where respect, collaboration, and continuous development are at the heart of everything we do. We recognize and reward performance in meaningful ways-through growth opportunities and a culture that makes you feel valued.

The Opportunity

We are seeking a dedicated Customer Service Advisor to join our customer-centric team. In this role, you will be the key point of contact for our clientele, ensuring their needs are met with professionalism and care. You'll thrive in a dynamic environment that encourages learning, adaptability, and personal growth.

Key Responsibilities

• Handle customer bookings, enquiries, and complaints across multiple channels promptly and professionally.
• Understand and communicate vehicle service or repair needs, preparing accurate quotations for customer approval.
• Build trust and long-term relationships with customers, enhancing their engagement and satisfaction.
• Coordinate with the workshop to ensure timely completion of jobs and keep customers informed of progress.
• Provide clear, accurate information and offer appropriate solutions to address customer concerns.
• Collect and present customer feedback to support continuous service improvement.

• Support the Customer Service Manager in evaluating and enhancing service processes and practices.

• GCE 'O' Levels or Nitec/Higher Nitec in automotive-related fields.

• Minimum 2 years of experience in customer service or sales roles.
• Prior experience in the automotive industry is a plus, but not required.
• Basic understanding of vehicle functions and maintenance is preferred.
• Strong commitment to delivering excellent customer service and enhancing customer satisfaction.
• Excellent communication skills and a collaborative mindset to work effectively with various stakeholders.

About the Company

A member of the Jardine Cycle & Carriage Group, C&C is one of the leading automotive groups in Singapore. We started out in 1899 as a trader in nutmegs and other sundries. In more than 100 years since, we have grown to become a major player in the automotive industry in Singapore, retailing Mercedes-Benz, Mitsubishi, Kia and Citroën passenger cars and commercial vehicles. At Cycle & Carriage, it is more than just the recognition we have earned as being the leader in its class. "Exceptional Journeys" encapsulates our passion for our existence. Bringing together high-performing team members and technical excellence to create people-focused experiences that consistently exceed expectations. Whether it is a customer we serve, an employee that we engage, a brand that we carry, we want to support them in creating exceptional journeys for themselves.

We have a constant mission to strive towards being an Employer of Choice in the countries we operate in. Some of our better performing countries have consistently being recognised for commendable people practices such as:

• HR Asia's Best Companies to Work Platinum Award in th consecutive year winner)
• Happiest Workplace Award 2024
• Finalist in HR Excellence Awards 2016 for Recruitment and Leadership Development;
• Winner of Innovative Talent Acquisition Strategy Award in the Annual Jardine Matheson HR Conference 2016
• Winner of Excellence In Innovative Use of HR Technology in HR Excellence Awards 2017
• Merit for Singapore Health Award as awarded by Health Promotion Board
• Jardine Matheson HR Conference 2017, where we clinched the Best Employer Brand, Best Work-Life Balance and Best HR Team Awards.
• Jardine Matheson HR Conference 2018 for Excellence in Employee Transformation
• Bronze Award in HR Excellence Award 2019 for Excellence in HR Innovation

The emphasis on employee experience has been on the forefront of the C&C's people practices. Keen for a career conversation? Connect with us to find out more.

(You would be notified if you are shortlisted. By submitting your application, you consent to the collection, use and disclosure of your personal data contained in this document by Jardine Cycle & Carriage Limited and its subsidiaries and affiliates, for assessing your career application).

Benefits Summary:

• Up $2600 + Allowances + Bonus + Benefits
• 5 Days work week
• Working Location: North
• Transport provided
• MNC with good working environment

Responsibilities:

• Attend to customers' enquiries via phone, email and other sources
• Liaise with the customers and internal team on the service quality, price and schedule
• Handle and resolve feedback & complaints
• Prepare quotation to customers and raise the job orders
• Any ad-hoc duties as required

Interested candidates, please submit your updated resume in MS format by using the Apply Now Button.

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Our dedicated and approachable E&C consultants will get back to you soon for a confidential discussion.

By submitting your application or resume to us, you will be deemed to have agreed and consented us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

**We regret to inform that only shortlisted candidates would be notified. **

Edward TOH

Registration No: R

EA License No: 20C0278