3,495 Service Writer jobs in Singapore

Benefits Summary:

• Up $2600 + Allowances + Bonus + Benefits
• 5 Days work week
• Working Location: North
• Transport provided
• MNC with good working environment

Responsibilities:

• Attend to customers' enquiries via phone, email and other sources
• Liaise with the customers and internal team on the service quality, price and schedule
• Handle and resolve feedback & complaints
• Prepare quotation to customers and raise the job orders
• Any ad-hoc duties as required

Interested candidates, please submit your updated resume in MS format by using the Apply Now Button.

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Our dedicated and approachable E&C consultants will get back to you soon for a confidential discussion.

By submitting your application or resume to us, you will be deemed to have agreed and consented us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

**We regret to inform that only shortlisted candidates would be notified. **

Edward TOH

Registration No: R1658602

EA License No: 20C0278

Join Us as a Customer Service Advisor


Cycle & Carriage - Driving Passion Across Many Brands

At Cycle & Carriage, we carry a diverse portfolio of automotive brands and are united by a shared passion for excellence. Joining us means becoming part of a successful organization where respect, collaboration, and continuous development are at the heart of everything we do. We recognize and reward performance in meaningful ways-through growth opportunities and a culture that makes you feel valued.



The Opportunity

We are seeking a dedicated Customer Service Advisor to join our customer-centric team. In this role, you will be the key point of contact for our clientele, ensuring their needs are met with professionalism and care. You'll thrive in a dynamic environment that encourages learning, adaptability, and personal growth.



Key Responsibilities

• Handle customer bookings, enquiries, and complaints across multiple channels promptly and professionally.
• Understand and communicate vehicle service or repair needs, preparing accurate quotations for customer approval.
• Build trust and long-term relationships with customers, enhancing their engagement and satisfaction.
• Coordinate with the workshop to ensure timely completion of jobs and keep customers informed of progress.
• Provide clear, accurate information and offer appropriate solutions to address customer concerns.
• Collect and present customer feedback to support continuous service improvement.
• Support the Customer Service Manager in evaluating and enhancing service processes and practices.

Requirements

• GCE 'O' Levels or Nitec/Higher Nitec in automotive-related fields.
• Minimum 2 years of experience in customer service or sales roles.
• Prior experience in the automotive industry is a plus, but not required.
• Basic understanding of vehicle functions and maintenance is preferred.
• Strong commitment to delivering excellent customer service and enhancing customer satisfaction.
• Excellent communication skills and a collaborative mindset to work effectively with various stakeholders.

About the Company

A member of the Jardine Cycle & Carriage Group, C&C is one of the leading automotive groups in Singapore. We started out in 1899 as a trader in nutmegs and other sundries. In more than 100 years since, we have grown to become a major player in the automotive industry in Singapore, retailing Mercedes-Benz, Mitsubishi, Kia and Citroën passenger cars and commercial vehicles. At Cycle & Carriage, it is more than just the recognition we have earned as being the leader in its class. "Exceptional Journeys" encapsulates our passion for our existence. Bringing together high-performing team members and technical excellence to create people-focused experiences that consistently exceed expectations. Whether it is a customer we serve, an employee that we engage, a brand that we carry, we want to support them in creating exceptional journeys for themselves.

We have a constant mission to strive towards being an Employer of Choice in the countries we operate in. Some of our better performing countries have consistently being recognised for commendable people practices such as:

• HR Asia's Best Companies to Work Platinum Award in 2024 (10th consecutive year winner)
• Happiest Workplace Award 2024
• Finalist in HR Excellence Awards 2016 for Recruitment and Leadership Development;
• Winner of Innovative Talent Acquisition Strategy Award in the Annual Jardine Matheson HR Conference 2016
• Winner of Excellence In Innovative Use of HR Technology in HR Excellence Awards 2017
• Merit for Singapore Health Award as awarded by Health Promotion Board
• Jardine Matheson HR Conference 2017, where we clinched the Best Employer Brand, Best Work-Life Balance and Best HR Team Awards.
• Jardine Matheson HR Conference 2018 for Excellence in Employee Transformation
• Bronze Award in HR Excellence Award 2019 for Excellence in HR Innovation

The emphasis on employee experience has been on the forefront of the C&C's people practices. Keen for a career conversation? Connect with us to find out more.

(You would be notified if you are shortlisted. By submitting your application, you consent to the collection, use and disclosure of your personal data contained in this document by Jardine Cycle & Carriage Limited and its subsidiaries and affiliates, for assessing your career application).

Join us as a Customer Service Advisor — where your passion for vehicles meets excellent customer service.

• Be the friendly face customers meet when they bring in their cars
• Understand customer concerns and suggest the right service or repair options
• Coordinate between the workshop and customers — keeping everyone updated
• Manage daily car check-ins and service appointments
• Ensure a smooth, positive experience from vehicle drop-off to collection
• Support the workshop by aligning job progress with customer expectations
• Handle other duties as needed (we’re a team!)

• Basic vehicle knowledge is a plus — but not required (we’ll train you!)
• Friendly, proactive, and a great team player
• Self-motivated with a strong sense of responsibility
• A valid Class 3 driving license is an advantage

• Full training provided
• Great team culture
• Grow your career in the automotive industry
• Work in a dynamic, hands-on environment

Send your updated CV to Candy Lim at:

Your application will be treated with the strictest confidence.

Lim Yi Tian, Candy
DID: 6950 9738
People Profilers Pte Ltd

EA License No. 02C4944 | Registration No. R1109829

time type Full time

posted on Posted 30+ Days Ago

job requisition id JR102742

Company :

Responsibilities

• Responsible for daily intake of cars for servicing.
• Ensuring and upholding the service image at all times.
• Assisting in achieving higher service levels through various action plans constantly implemented.
• Assisting a group of front counter staff and maintaining their team spirits and positive thinking and teamwork.
• Ensuring administration work is done promptly, warranty claims, internal accounts, WIP reports, cash debtors, monthly target of VOC scores, etc.
• Preparation of quotation when required.
• Provide excellent customer service to customers.
• Actively deliver good results from VOC survey with strong response rate and promoter scores.

Requirements

• At least 3 – 4 years of working experience in a relevant field;
• Minimum NITEC in Light Vehicles or Diploma in any discipline (preferably in Engineering)
• Must have a valid Class 3 driving licence
• Candidate to have experience in Customer Service Roles
• Possesses sound technical knowledge of cars will be an added advantage
• Candidates who have prior experience in Automobile industry will have an added advantage

About us :

Sime Darby Berhad is a global trading and logistics player. We partner with some of the world’s best brands to deliver quality products and services to our customers. Our core businesses operate in and serve the industrial, motors and logistics sectors as well as the healthcare, insurance, and retail segments. With a workforce of more than 20,000 employees, we are headquartered in Oasis Ara Damansara, Selangor, Malaysia with operations in 18 countries and territories across the Asia Pacific region. Sime Darby Berhad is listed on the main market of Bursa Malaysia Securities Berhad.

Sime Darby is setting the pace of change in sustainable futures. For you, this means challenges and opportunities to grow with us. We are committed to nurturing and growing our talents as their dedication and contributions are instrumental in driving our businesses.

time type: Full time

posted on: Posted 30+ Days Ago

job requisition id: JR102742

Sime Darby Berhad is a global trading and logistics player. We partner with some of the world’s best brands to deliver quality products and services to our customers. Our core businesses operate in and serve the industrial, motors and logistics sectors as well as the healthcare, insurance, and retail segments. With a workforce of more than 20,000 employees, we are headquartered in Oasis Ara Damansara, Selangor, Malaysia, with operations in 18 countries and territories across the Asia Pacific region. Sime Darby Berhad is listed on the main market of Bursa Malaysia Securities Berhad.

1. Handle daily intake of cars for servicing.
2. Uphold the service image at all times.
3. Implement action plans to achieve higher service levels.
4. Support front counter staff, fostering team spirit and positive teamwork.
5. Complete administrative tasks promptly, including warranty claims, internal accounts, WIP reports, cash debtors, and VOC scores.
6. Prepare quotations as needed.
7. Provide excellent customer service.
8. Achieve good results in VOC surveys with high response rates and promoter scores.

1. At least 3-4 years of relevant work experience.
2. Minimum NITEC in Light Vehicles or Diploma in any discipline, preferably in Engineering.
3. Valid Class 3 driving license.
4. Experience in customer service roles.
5. Sound technical knowledge of cars is an advantage.
6. Prior experience in the automobile industry is a plus.

Sime Darby Berhad is a global trading and logistics player. We partner with some of the world’s best brands to deliver quality products and services to our customers. Our core businesses operate in and serve the industrial, motors and logistics sectors as well as the healthcare, insurance, and retail segments. With a workforce of more than 20,000 employees, we are headquartered in Oasis Ara Damansara, Selangor, Malaysia, with operations in 18 countries and territories across the Asia Pacific region. Sime Darby Berhad is listed on the main market of Bursa Malaysia Securities Berhad.

Sime Darby is committed to sustainability and growth, offering challenges and opportunities for personal and professional development. We value our talents and contributions in driving our business forward.

Sime is a partner of choice for the world's best brands in the Automotive and Industrial Equipment sectors. We focus on delivering sustainable value through operational excellence, high performance standards, and good corporate governance. Founded in 1910, Sime Darby Berhad has approximately 30,000 employees and a presence in 18 countries and territories across the Asia Pacific. It is listed on Bursa Malaysia.

Explore exciting career opportunities in our Motors operations in Australia by clicking the link below:

Cycle & Carriage – Driving Passion Across Many Brands

At Cycle & Carriage, we carry a diverse portfolio of automotive brands and are united by a shared passion for excellence. Joining us means becoming part of a successful organization where respect, collaboration, and continuous development are at the heart of everything we do. We recognize and reward performance in meaningful ways—through growth opportunities and a culture that makes you feel valued.

The Opportunity

We are seeking a dedicatedCustomer Service Advisor to join our customer-centric team. In this role, you will be the key point of contact for our clientele, ensuring their needs are met with professionalism and care. You’ll thrive in a dynamic environment that encourages learning, adaptability, and personal growth.

Key Responsibilities

• Handle customer bookings, enquiries, and complaints across multiple channels promptly and professionally.
• Understand and communicate vehicle service or repair needs, preparing accurate quotations for customer approval.
• Build trust and long-term relationships with customers, enhancing their engagement and satisfaction.
• Coordinate with the workshop to ensure timely completion of jobs and keep customers informed of progress.
• Provide clear, accurate information and offer appropriate solutions to address customer concerns.
• Collect and present customer feedback to support continuous service improvement.
• Support the Customer Service Manager in evaluating and enhancing service processes and practices.

• GCE ‘O’ Levels or Nitec/Higher Nitec in automotive-related fields.
• Minimum 2 years of experience in customer service or sales roles.
• Prior experience in the automotive industry is a plus, but not required.
• Basic understanding of vehicle functions and maintenance is preferred.
• Strong commitment to delivering excellent customer service and enhancing customer satisfaction.
• Excellent communication skills and a collaborative mindset to work effectively with various stakeholders.

About the Company

A member of the Jardine Cycle & Carriage Group, C&C is one of the leading automotive groups in Singapore. We started out in 1899 as a trader in nutmegs and other sundries. In more than 100 years since, we have grown to become a major player in the automotive industry in Singapore, retailing Mercedes-Benz, Mitsubishi, Kia and Citroën passenger cars and commercial vehicles. At Cycle & Carriage, it is more than just the recognition we have earned as being the leader in its class. "Exceptional Journeys" encapsulates our passion for our existence. Bringing together high-performing team members and technical excellence to create people-focused experiences that consistently exceed expectations. Whether it is a customer we serve, an employee that we engage, a brand that we carry, we want to support them in creating exceptional journeys for themselves.

We have a constant mission to strive towards being an Employer of Choice in the countries we operate in. Some of our better performing countries have consistently being recognised for commendable people practices such as:

• HR Asia’s Best Companies to Work Platinum Award in 2024 (10th consecutive year winner)
• Happiest Workplace Award 2024
• Finalist in HR Excellence Awards 2016 for Recruitment and Leadership Development;
• Winner of Innovative Talent Acquisition Strategy Award in the Annual Jardine Matheson HR Conference 2016
• Winner of Excellence In Innovative Use of HR Technology in HR Excellence Awards 2017
• Merit for Singapore Health Award as awarded by Health Promotion Board
• Jardine Matheson HR Conference 2017, where we clinched the Best Employer Brand, Best Work-Life Balance and Best HR Team Awards.
• Jardine Matheson HR Conference 2018 for Excellence in Employee Transformation
• Bronze Award in HR Excellence Award 2019 for Excellence in HR Innovation

The emphasis on employee experience has been on the forefront of the C&C’s people practices. Keen for a career conversation? Connect with us to find out more.

(You would be notified if you are shortlisted. By submitting your application, you consent to the collection, use and disclosure of your personal data contained in this document by Jardine Cycle & Carriage Limited and its subsidiaries and affiliates, for assessing your career application).

About Us:

Scania is a world-leading provider of transport solutions, including premium trucks and buses for heavy transport applications combined with an extensive product-related service offering. We offer vehicle financing, insurance, and rental services to enable our customers to focus on their core business and is also a leading provider of industrial and marine engines.

Scania celebrates 130 years of achievement and employs more than 50,000 employees in about 100 countries globally. Our company is headquartered in Södertälje, Sweden.

What We Can Offer You:

Looking for a rewarding and diverse career? Read on to see if joining us is the right opportunity for you.

• Career development and growth within Scania
• Inclusive company culture
• Work-life balance
• Performance based incentive program
• Long service awards
• Comprehensive insurance coverage
• Up to 20 days or more of paid annual leave etc and other leave benefits
• Comprehensive benefits such as Dental, Health & fitness benefits, Vending machine with monthly pre-stored value
• Annual health screening
• Further education opportunities
• Corporate discount with our exclusive group brands
• Company transport provided to and from designated pick-up points

What you'll be doing:

Before Service Prospecting – Proactively prepare for and make customer contacts.

• Create and work with customer calling lists
• Contact and call customers regarding current campaigns, to book next visit, offer repairs etc.
• Analyze Maintenance plans and make recommendations to customers
• Analyze remote diagnostics
• Record outcome of calls and visits
• Request and verify Maintenance plans

Before Service Sales – Contribute to services sales by analyzing customer needs and actively interact with them to find optimal solution.

• Listen to and identify customer needs
• Analyze Maintenance plan and recommend actions on deviations
• Perform trouble shooting according to checklists
• Give advice to customers
• Argue for suitable Maintenance solution
• Define the work to be done and create preliminary work order
• Book and organize customers workshop visits
• Check work order content and workshop resource planning
• Confirm that colleagues understands the work order
• Secure appointment with customer

Before Service Workshop scheduling - Contribute to the utilization of the workshop and its capacity by planning the work to be carried out.

• Create necessary time reservation
• Verify that resources are allocated for the work to be carried out
• Cooperate with other departments to coordinate all necessary work for the customer
• Contact and call 3rd party when necessary
• Arrange for sub supplier jobs
• Take part in and contribute to the daily pulse meetings
• Participate in workshop management weekly meeting

During Service Customer workshop care – Take care of customer during work to ensure satisfaction.

• Receive the customer upon arrival
• Verify content of appointment
• Take over the vehicle from customer
• Offer customer additional work and/or parts
• Continually communicate with customers in case of changes or problems
• Open the work order
• Handle customer requests

After Service Vehicle Return – Form long term relationships with customers when returning vehicle through clear and active communications.

• Close the work order
• Issue all necessary invoice
• Explain to the customer the work that has been performed
• Recommend additional work that may be required
• Book the next appointment
• Hand over the vehicle to customer
• Register customer feedback

Administrative support and coordination – at workshop level

• Respond to general administrative enquiries and clerical support.
• Prepare the allowances for the technicians.
• Administer employee files and records of benefits and allowances.
• Maintain financial files and records.
• Manage the filing, storage and safety of the documents.
• Perform other related duties as required.
• Assist with all visitor/customer visitations and directing them to the correct channels.
• Maintain a safe and clean reception area by complying with procedures, rules and regulations.
• Provide information on missed calls and information on messages/notes to relevant staffs in a timely manner.
• Contributes to team success by completing designated tasks.

Good-to-have:

• High school education
• relevant work experience in a dealership position recommended
• Further education in relevant field an advantage

Next step in the recruitment process

Due to the volume of application, we regret only shortlisted candidates will be contacted by Scania People & Culture team. Personal data collected will be used for recruitment purposes only.

After the interview stage, shortlisted candidates are expected to receive an update from the People & Culture team within 2-4 weeks’ time on the next recruitment step.

Join Us as a Customer Service Advisor
Cycle & Carriage - Driving Passion Across Many Brands
At Cycle & Carriage, we carry a diverse portfolio of automotive brands and are united by a shared passion for excellence. Joining us means becoming part of a successful organization where respect, collaboration, and continuous development are at the heart of everything we do. We recognize and reward performance in meaningful ways-through growth opportunities and a culture that makes you feel valued.
The Opportunity
We are seeking a dedicated Customer Service Advisor to join our customer-centric team. In this role, you will be the key point of contact for our clientele, ensuring their needs are met with professionalism and care. You'll thrive in a dynamic environment that encourages learning, adaptability, and personal growth.
Key Responsibilities

• Handle customer bookings, enquiries, and complaints across multiple channels promptly and professionally.
• Understand and communicate vehicle service or repair needs, preparing accurate quotations for customer approval.
• Build trust and long-term relationships with customers, enhancing their engagement and satisfaction.
• Coordinate with the workshop to ensure timely completion of jobs and keep customers informed of progress.
• Provide clear, accurate information and offer appropriate solutions to address customer concerns.
• Collect and present customer feedback to support continuous service improvement.
• Support the Customer Service Manager in evaluating and enhancing service processes and practices.

Requirements

• GCE 'O' Levels or Nitec/Higher Nitec in automotive-related fields.
• Minimum 2 years of experience in customer service or sales roles.
• Prior experience in the automotive industry is a plus, but not required.
• Basic understanding of vehicle functions and maintenance is preferred.
• Strong commitment to delivering excellent customer service and enhancing customer satisfaction.
• Excellent communication skills and a collaborative mindset to work effectively with various stakeholders.

About the Company

A member of the Jardine Cycle & Carriage Group, C&C is one of the leading automotive groups in Singapore. We started out in 1899 as a trader in nutmegs and other sundries. In more than 100 years since, we have grown to become a major player in the automotive industry in Singapore, retailing Mercedes-Benz, Mitsubishi, Kia and Citroën passenger cars and commercial vehicles. At Cycle & Carriage, it is more than just the recognition we have earned as being the leader in its class. "Exceptional Journeys" encapsulates our passion for our existence. Bringing together high-performing team members and technical excellence to create people-focused experiences that consistently exceed expectations. Whether it is a customer we serve, an employee that we engage, a brand that we carry, we want to support them in creating exceptional journeys for themselves.
We have a constant mission to strive towards being an Employer of Choice in the countries we operate in. Some of our better performing countries have consistently being recognised for commendable people practices such as:

• HR Asia's Best Companies to Work Platinum Award in 2024 (10th consecutive year winner)
• Happiest Workplace Award 2024
• Finalist in HR Excellence Awards 2016 for Recruitment and Leadership Development;
• Winner of Innovative Talent Acquisition Strategy Award in the Annual Jardine Matheson HR Conference 2016
• Winner of Excellence In Innovative Use of HR Technology in HR Excellence Awards 2017
• Merit for Singapore Health Award as awarded by Health Promotion Board
• Jardine Matheson HR Conference 2017, where we clinched the Best Employer Brand, Best Work-Life Balance and Best HR Team Awards.
• Jardine Matheson HR Conference 2018 for Excellence in Employee Transformation
• Bronze Award in HR Excellence Award 2019 for Excellence in HR Innovation

The emphasis on employee experience has been on the forefront of the C&C's people practices. Keen for a career conversation? Connect with us to find out more.

(You would be notified if you are shortlisted. By submitting your application, you consent to the collection, use and disclosure of your personal data contained in this document by Jardine Cycle & Carriage Limited and its subsidiaries and affiliates, for assessing your career application).

Cycle & Carriage – Driving Passion Across Many Brands

At Cycle & Carriage, we carry a diverse portfolio of automotive brands and are united by a shared passion for excellence. Joining us means becoming part of a successful organization where respect, collaboration, and continuous development are at the heart of everything we do. We recognize and reward performance in meaningful ways—through growth opportunities and a culture that makes you feel valued.

The Opportunity

We are seeking a dedicatedCustomer Service Advisor to join our customer-centric team. In this role, you will be the key point of contact for our clientele, ensuring their needs are met with professionalism and care. You’ll thrive in a dynamic environment that encourages learning, adaptability, and personal growth.

Key Responsibilities

• Handle customer bookings, enquiries, and complaints across multiple channels promptly and professionally.
• Understand and communicate vehicle service or repair needs, preparing accurate quotations for customer approval.
• Build trust and long-term relationships with customers, enhancing their engagement and satisfaction.
• Coordinate with the workshop to ensure timely completion of jobs and keep customers informed of progress.
• Provide clear, accurate information and offer appropriate solutions to address customer concerns.
• Collect and present customer feedback to support continuous service improvement.
• Support the Customer Service Manager in evaluating and enhancing service processes and practices.

• GCE ‘O’ Levels or Nitec/Higher Nitec in automotive-related fields.
• Minimum 2 years of experience in customer service or sales roles.
• Prior experience in the automotive industry is a plus, but not required.
• Basic understanding of vehicle functions and maintenance is preferred.
• Strong commitment to delivering excellent customer service and enhancing customer satisfaction.
• Excellent communication skills and a collaborative mindset to work effectively with various stakeholders.

About the Company

A member of the Jardine Cycle & Carriage Group, C&C is one of the leading automotive groups in Singapore. We started out in 1899 as a trader in nutmegs and other sundries. In more than 100 years since, we have grown to become a major player in the automotive industry in Singapore, retailing Mercedes-Benz, Mitsubishi, Kia and Citroën passenger cars and commercial vehicles. At Cycle & Carriage, it is more than just the recognition we have earned as being the leader in its class. "Exceptional Journeys" encapsulates our passion for our existence. Bringing together high-performing team members and technical excellence to create people-focused experiences that consistently exceed expectations. Whether it is a customer we serve, an employee that we engage, a brand that we carry, we want to support them in creating exceptional journeys for themselves.
We have a constant mission to strive towards being an Employer of Choice in the countries we operate in. Some of our better performing countries have consistently being recognised for commendable people practices such as:

• HR Asia’s Best Companies to Work Platinum Award in 2024 (10th consecutive year winner)
• Happiest Workplace Award 2024
• Finalist in HR Excellence Awards 2016 for Recruitment and Leadership Development;
• Winner of Innovative Talent Acquisition Strategy Award in the Annual Jardine Matheson HR Conference 2016
• Winner of Excellence In Innovative Use of HR Technology in HR Excellence Awards 2017
• Merit for Singapore Health Award as awarded by Health Promotion Board
• Jardine Matheson HR Conference 2017, where we clinched the Best Employer Brand, Best Work-Life Balance and Best HR Team Awards.
• Jardine Matheson HR Conference 2018 for Excellence in Employee Transformation
• Bronze Award in HR Excellence Award 2019 for Excellence in HR Innovation

The emphasis on employee experience has been on the forefront of the C&C’s people practices. Keen for a career conversation? Connect with us to find out more.

(You would be notified if you are shortlisted. By submitting your application, you consent to the collection, use and disclosure of your personal data contained in this document by Jardine Cycle & Carriage Limited and its subsidiaries and affiliates, for assessing your career application).