712 Service Transition jobs in Singapore
Senior Service Transition Specialist
Posted today
Job Viewed
Job Description
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.
Your day at NTT DATA
The Senior Service Transition Specialist is an advanced subject matter expert, responsible for the transition of clients with medium to complex services engagements.
The responsibility aligned to this role ranges from input to selling activities and service design, on-boarding and operational readiness validation through to the conclusion of early life support.
This focus within this role remains on achieving a successfully transitioned service to the agreed timeframe, costs and service outcomes.
Key responsibilities:
- Provides comprehensive project plans and robust scoping and pricing for transition programs.
- Implements, runs, governs and controls transition projects / programs from inception through to completion.
- Manages client relationships and establishes positive relationships and constant communications with all internal stakeholders during a service transition project.
- Plans and facilitates engagement sessions with stakeholders in a service transition project.
- Manages and mitigates service transition risks.
- Manages client and internal escalations as per the standard escalation processes.
- Manages variance orders surfaced during service transition phase due to requirements mismatch and / or new requirements.
- Reports on transition execution against the contracted planning and identify any major issues.
- Ensures handover for service execution and operational readiness validation has been successful.
- Supports new services through an Early-life-support model as required.
- Ensures that all service transition-planning projects meet objectives and timing. Handover risk register to service operations team.
- Manages virtual teams to deliver the planned outcome for transition and transformation projects.
- Manages thorough validation and testing of services provisioned as part of the transition.
- Performs any other related task as required.
To thrive in this role, you need to have:
- Advanced understanding of the organization's services portfolio and capabilities.
- Advanced track record of medium to complex Services Transition Management delivery within an IT environment
- Advanced knowledge of Project and Transition Management governance, frameworks and methodology.
- Excellent ability to communicate and negotiate at a senior-management level.
- Ability to interpret, deconstruct and contribute to contractual collateral.
- Excellent presentation and organization skills.
- Highly analytical and data orientated.
- Advanced ability to construct plans and schedules within a framework.
- Advanced ability to look ahead and mitigate potential issues before they arise.
- Advanced business and commercial acumen.
- Ability to think tactically with an understanding of the operations of a service delivery and operations business.
Academic qualifications and certifications:
- Bachelor's degree or equivalent in Information Technology or related field.
- Recognized Project Management certification (PMP, PRINCE2) preferred.
- ITIL certification preferred.
Required experience:
- Advanced experience within Service Transitioning / Project management.
- Advanced experience in applying, managing and executing transition management approaches and applicable methodologies.
- Advanced demonstrated track record of completing successful transitions into a multi-tier delivery organization.
- Advanced experience in managing stakeholder relationships, including clients and vendors.
Workplace type:
On-site Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an email address. If you suspect any fraudulent activity, please contact us .
Service Management Specialist
Posted today
Job Viewed
Job Description
Job description:
Team & Position Summary
The Operations division at BCS provides operational support to BCS and participants. The division ensures seamless participant onboarding/offboarding, effective coordination of participant support, operational reporting, secure certificate management, timely issue resolution and service processing, as well as operational excellence.
The Platform Specialist role will be working in a highly collaborative environment with cross-functional teams to deliver the desirable project outcome for Project Go-Live. The incumbent will be the key contact person between the Project Managers, Product and Service Hub and will be providing operational support for the respective platform upon go live.
Key responsibilities
- Provide input on the process and operational requirements and to review on the relevant Platform Portal Specifications
- To review and sign off on the internal test plan and test cases (including the test traceability matrix) provided by Net Solutions for the Operator Portal under the guidance of Managers
- Perform sample validation of the portal functional test results and test evidence from the Vendor and acknowledge the acceptance of testing on the relevant platform Portal. Participate and coordinate any Industry testing which are required
- End to end involvement including Project discussion, Business requirement gathering, User requirement gathering and creation and testing of any User Acceptance Test cases related to the platform portal
- Operate the Platform Support escalation mailbox/portal, ensuring the delivery of an excellent and consistent level of customer service through various communication channels, such as email and ticketing system
- Work closely with internal stakeholders to map out the current service process to ensure seamless operation flows once platform Go Live
- Conducting weekly meetings with division managers on the updates of the project progress
Requirements
Education and Experience
- Diploma or Bachelor's degree in Business, Information technology or related field
- 1 to 2 years of experience in banking operations, project coordination, user acceptance testing or related areas
Skills and Knowledge
- Proficient in Microsoft Office Suite
- Good customer and stakeholder management skills
- Agile and able to work independently
- Proficient in Microsoft Office Suite
- Attention to details, demonstrate good analytical and problem-solving skills
- A self-starter, resourceful and active team player
- Ability to multi-task, prioritise and deliver consistent results under pressure
Service Management Specialist
Posted today
Job Viewed
Job Description
Job description:
Position Summary
The Service Management team at BCS provides operational support to BCS and participants. The division ensures seamless participant onboarding/offboarding, effective coordination of participant support, operational reporting, secure certificate management, timely issue resolution and service processing, as well as operational excellence.
Key Responsibilities
- Operate the Platform Support escalation mailbox/portal, ensuring the delivery of an excellent and consistent level of customer service through various communication channels, such as email and ticketing system
• Provide support to internal and external stakeholders and escalate issues to technical teams as necessary
• Schedule meetings with external teams and internal stakeholders, provide insights and details from L1 Support perspective for joint discussion in resolving any issue raised by industry
• Raise and track tickets via the internal ticketing system for case escalation, ensuring timely assignment of tickets and providing necessary follow-up actions to assist the ticket requestor according to Service Level Agreements (SLAs)
• Develop and maintain standard operating procedures. Participating in any process discussion, Change Requests and enhancement required by the respective platforms
• Participating in projects and perform User Acceptance Test
• Prepare and present presentation deck for meetings and presentations to internal stakeholders for the respective platforms
• Prepare and coordinate monthly meetings with the industry and Scheme owner including Monthly Steering Committee meetings
Requirements
Education and Experience
- Diploma or bachelor's degree in business, Information technology or related field
- 1 to 2 years of experience in banking operations, project coordination, user acceptance testing or related areas
Skills and Knowledge
- Proficient in Microsoft Office Suite
- Good customer and stakeholder management skills
- Agile and able to work independently
- Proficient in Microsoft Office Suite
- Attention to details, demonstrate good analytical and problem-solving skills
- A self-starter, resourceful and active team player
- Ability to multi-task, prioritise and deliver consistent results under pressure
Service Management Coordinator
Posted today
Job Viewed
Job Description
- Coordinate and collaborate with reporting team to prepare the monthly service report.
- Prepare and present monthly service report (record of minutes and action items to be followed up etc) to key management/stakeholders.
- Ensure Services team are meeting the KPI/SLA; as well as to monitor and manage the ticketing SLA.
- Drive improvement in automation in relevant service reporting to measure the KPI and SLA.
- Involve in continuous service improvement.
- Ensure SOP are kept up to date and governance framework are in place.
- Analyse resource utilization data and provide monthly report in a timely manner.
- Perform other tasks as and when required
Qualification
- Diploma/ Bachelor Degree or equivalent in Computer Science, Electrical / Electronics Engineering or related discipline from a recognize education institution.
- Experience in providing systems consultation with hands on involvement in systems operation support
- Proven of working experience in Service Delivery and Ticketing Management
- Experience working in ITIL environment, with ITIL Foundation Certification will be added advantage
- Experience in any of the following technologies:
For more information, please visit to and search for Job Reference: 18673
We regret that only shortlisted candidates will be notified.
GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Tang Lee Ling | Registration No: R
Tell employers what skills you haveTicketing
ITSM
SLA management
Ticketing Software
Project Administration
Project Coordination
Monitoring SLA
ITIL
IT Service Delivery
Service Delivery
service management trainee
Posted today
Job Viewed
Job Description
Job Description & Requirements
Roles & Responsibilities
Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.
Customer Relations
· Interact with guests for entertainment and rapport while garnering feedback for the growth of company.
· Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.
Maintenance of Restaurant
· Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.
· Daily housekeeping to ensure highest quality of cleanliness.
Front of House
· As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.
· If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.
Language
· Fluent in spoken and written English
Experience
· Candidate with no experience may apply with relevant education
Tell employers what skills you haveWealth Management
Leadership
Entertainment
Restaurants
Housekeeping
Interpersonal Skills
Inventory
Strategy
Compliance
Ladder
Excel
Financial Advisory
Team Player
Customer Service
Customer Relations
service management trainee
Posted 9 days ago
Job Viewed
Job Description
Job Description & Requirements
Roles & Responsibilities
Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.
Customer Relations
· Interact with guests for entertainment and rapport while garnering feedback for the growth of company.
· Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.
Maintenance of Restaurant
· Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.
· Daily housekeeping to ensure highest quality of cleanliness.
Front of House
· As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.
· If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.
Requirements
Language
· Fluent in spoken and written English
Experience
· Candidate with no experience may apply with relevant education
service management trainee
Posted 9 days ago
Job Viewed
Job Description
Job Description & Requirements
Roles & Responsibilities
Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.
Customer Relations
· Interact with guests for entertainment and rapport while garnering feedback for the growth of company.
· Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.
Maintenance of Restaurant
· Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.
· Daily housekeeping to ensure highest quality of cleanliness.
Front of House
· As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.
· If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.
Be The First To Know
About the latest Service transition Jobs in Singapore !
service management trainee
Posted 9 days ago
Job Viewed
Job Description
Job Description & Requirements
Roles & Responsibilities
Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.
Customer Relations
· Interact with guests for entertainment and rapport while garnering feedback for the growth of company.
· Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.
Maintenance of Restaurant
· Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.
· Daily housekeeping to ensure highest quality of cleanliness.
Front of House
· As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.
· If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.
Requirements
Language
· Fluent in spoken and written English
Experience
· Candidate with no experience may apply with relevant education
service management trainee
Posted 9 days ago
Job Viewed
Job Description
Job Description & Requirements
Roles & Responsibilities
Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.
Customer Relations
· Interact with guests for entertainment and rapport while garnering feedback for the growth of company.
· Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.
Maintenance of Restaurant
· Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.
· Daily housekeeping to ensure highest quality of cleanliness.
Front of House
· As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.
· If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.
Requirements
Language
· Fluent in spoken and written English
Experience
· Candidate without experience may apply with relevant education
service management trainee
Posted 9 days ago
Job Viewed
Job Description
Job Description & Requirements
Roles & Responsibilities
Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.
Customer Relations
· Interact with guests for entertainment and rapport while garnering feedback for the growth of company.
· Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.
Maintenance of Restaurant
· Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.
· Daily housekeeping to ensure highest quality of cleanliness.
Front of House
· As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.
· If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.
Requirements
Language
· Fluent in spoken and written English
Experience
· Candidate with no experience may apply with relevant education