941 Service Representative jobs in Singapore

Customer Service Representative
Company : Safran Helicopter Engines
Job field : Customer services and support
Location : Singapore , Singapore
Contract type : Permanent
Contract duration : Full-time
Required degree : High School Diploma/GED Equivalent
Required experience : More than 5 years
Professional status : Employees / Staff
# 2025-160450
Apply with one click Any questions ?
**Job Description**
Duties & Responsibilities:
Managing Customer Relations & Satisfaction
- Act as the primary point of contact for AOG situations, providing immediate support and solutions to minimize aircraft downtime.
- Perform AOG duty after office hours including public holidays
- Maintain accurate records of AOG incidents, actions taken, and resolutions achieved.
- Liaise with customers to provide real-time updates and ensure satisfaction throughout the AOG process.
- Draw up commercial offers factoring in the company's commercial policy in compliance with the contractual agreements and company commercial policies
- Ensure proper fulfillments of Safran HE Asia's commitments to customers
- Attend customer meeting when neccessary
- Handle litigations/Carries out the processing of customer orders and deliveries.
- Promptly respond to customer request, provide information and solutions to resolve any operational or logistic issues.
- Send all documents/information needed by customers (order acknowledge, material receipt, delivery notes, invoices, credit notes, AWB, warranty decision, .).
Administrating within SafranHE organization
- Generate invoices and credit notes
- Process orders, delivery , returns and acknowledge receipts
- Follow up and keep customers informed regularly on the progress of the orders.
- Obtain necessary information for close customer follow up on all operational matters.
- Maintain and update customer accounts, orders and contract information in database
- Follow communication procedures, guidelines and polices
- Ensure objectives follow up, justify the discrepancies and propose corrective actions
- Ensure effectiveness of the communication link between the players of the Front Office and Back Office
- Carries out the reporting and communication for his/her activity
- Contribute to team effort by accomplishing related results as needed
- Manage the global TAT and reports any issue or deviation of the commitment towards the customer
- Ensure the TAT level for expedition in and out, commercial proposal and customer approval.
- Travel required
- Provide other ad-hoc duties if required by the reporting manager
**Job Requirements**
Required Competencies: Education / Knowledge / Skills and Abilities:
- Min. Education Level : Diploma
- Field of Study : Any
- Year of Experience Required : Customer support experience in aviation industry preferred
- Knowledge of SAP preferred
- Strong analytical and problem-solving abilities, with a focus on delivering effective and timely solutions
- Willingness to work irregular hours, including nights and weekends, as needed.
- Good telephone and communication skills required
- Mechanical/technical/interpersonal skills must be adapted to the unique requirements of the organization
- Positive, service-oriented attitude
- Able to work independently, meet tight deadlines and work under pressure with minimum supervision.
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to quickly learn and master new or unfamiliar software programs
- Ability to multi-task and manage priorities in a fast paced environment
- A team player with good interpersonal, communication and presentation skills and able to interact with people at all levels.
- Ability to process data: Knows how to process extensive amounts of data related to a broad range of domains and requiring good summary skills.
- Ability to make decisions: Knows how to make decisions that can be justified by target criteria, requiring a selection of relevant information, the development of hypotheses, an anticipation and assessment of risks.
- Ability to think ahead: knows how to plan for one to several weeks.
- Ability to solve problems: Knows how to adapt and/or amend procedures, methods, rules, etc.
- Ability to work as part of a team (nature of relations and communication): Knows how to adapt the needs and constraints of his/her contacts and adjust the frequency and nature of exchanges and the organization of his/her work.
- Ability to work as part of a team (frequency and scope of relational interactions): Very frequent interactions and many internal and external parties.
- Ability to work in a multicultural environment: Knows how to work regularly with a network of people
**Company Information**
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.
Safran Helicopter Engines is the world's leading manufacturer of helicopter engines, with more than 75,000 produced since being founded. It offers the widest range of helicopter turboshafts in the world and has more than 2,500 customers in 155 countries.
**Locate your future workplace**
Seletar Aerospace Link, Seletar, Central797565
Singapore
Singapore
Safran is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Customer Service Representative
Company :
Safran Electronics & Defense Services
Job field : Customer services and support
Location : Singapore , Singapore
Contract type : Permanent
Contract duration : Full-time
Required degree : Diploma/Advanced/Higher/Graduate Diploma
Required experience : More than 3 years
Professional status : Professional, Engineer & Manager
# 2025-152744
Apply with one click Any questions ?
**Job Description**
a) Responsible for customer support and service for purpose of sales related matters to meet the sales target plan including account management, preparation of proposal, quoting, payment matters, liaison and fulfilling sales & repair orders.
b) Secure good relationship with customers.
c) Ownership of overall customer satisfaction / perception of SEDSA as an MRO site.
d) Daily monitoring on delivery schedule for sales orders and repairs status with Workshop / Supply Chain/ Planner and communicate all repair flows between SEDSA and customers to ensure smooth operation and efficient communication.
e) Involve in any special mission, such as imminent AOG, expedition of specific order, delivery discrepancy, quality complaint, etc.
f) Reply to customers' queries and quotations.
g) Review of customer's sales and repair orders.
h) Process and acknowledged customers' orders.
i) Issuing Invoice for completed sales and repair orders.
j) Provide shipping details to customers.
k) Handling of warranty claims.
l) Ensure TAT/SPT follow up, communicate targets, achievements and justify the discrepancies and propose alternative solutions when appropriate.
m) Propose best commercial solution according to customer needs, in compliance with SEDSA strategy and customer's expectations.
n) Monitor, analyze and improve MRO activities for our components and ensure that service rate is being met.
o) Participate in the Continuous Improvement projects in Customer Service Department (methods) to promote efficiency and productivity.
p) Comply with all health, safety and environment (HSE) regulations as prescribed by law and company's policies.
q) Actively participate and contribute to HSE initiatives & Corporate HSE programs and in HSE risk communications & mitigations.
r) Any other duties assigned.
**Job Requirements**
a) Degree holder in engineering or business administration with 2-3 years or Diploma/O Level with 5 years in a commercial, business or sales & marketing role in the Aerospace industry can be consider
b) Well-versed in ERP software, preferably SAP B1.
c) Excellent verbal, written, presentation and computer skills (Word, Excel and PowerPoint)
d) Excellent interpersonal and communication skills, able to interact with people of all levels
e) Good commercial knowledge of the aviation industry.
f) Customers' centric with passion to provide solutions
g) A team player- capable of interacting with internal and external (customers) stakeholders.
**Company Information**
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.
Safran Electronics & Defense offers its customers onboard intelligence solutions allowing them to understand the environment, reduce mental load and guarantee a trajectory, even in critical situations, in all environments: on land, at sea, in the sky or space. The company harnesses the expertise of its 13,000 employees towards these three functions: observe, decide and guide, for the civil and military markets.
**Locate your future workplace**
26 Changi North Rise Singapore-499618
Singapore
Singapore
Safran is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Key Responsibilities:

• Engage with customers via WhatsApp, phone, email, online platforms, or in-person interactions to answer inquiries and provide support.

• Process orders and arrange deliveries in a timely manner.

• Collaborate with other departments to ensure customer needs are met.

• Perform quality checks on each final product and ensure it meets customer specifications or requirements and company standards.

• Resolve customer complaints and concerns with empathy and professionalism.

• Maintain accurate and up-to-date records of customer interactions.

• Monitor and follow up on customer feedback to ensure satisfaction.

• Gather and share customer feedback to improve service offerings.

• Assist with preparing and sending out invoices to clients/customers. Ensure timely collection of payments.

Requirements:

• Min GCE “N” Level with 1-2 year of customer service role.
• Good interpersonal skills and communication skills for both written and verbal.
• Familiar with MS Office application, Word and Excel.
• Meticulous and able to adapt to a fast-paced environment.
• Team player with a willingness to collaborate across departments.
• Able to work alternate Saturdays.

Job Description:

• Coordinate raw material and finished goods shipments for ETP, working closely with customers and internal teams.
• Liaise with manufacturing plants to monitor shipment movement and ensure timely, smooth deliveries to customers.
• Prepare and manage shipping documents promptly, provide weekly production and schedule updates to customers, and support ad-hoc reporting as needed.
• Collaborate with 3PL/4PL partners to handle import/export activities for the assigned region and ensure efficient logistics operations.

Requirement:

• Bachelor's degree in Operations Management, Supply Chain Management, or Logistics.
• 3-5 years of relevant experience, ideally in supply chain roles within the petrochemical industry, with knowledge of shipping, logistics, customer service, strategy, and warehouse management.
• Proficient in SAP and skilled in data analysis for operational and supply chain decision-making.

Additional Information:

• Located in Benoi Road
• Up to $5000
• 1 year contract

We regret that only shortlisted candidates will be notified.
GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | Remus Gan | Registration No: R21102972

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltds PDPA and e2is PDPA.

Your Job

To be the main point of contact for all order fulfillment activities, responding to inquiries of the assigned customer accounts promptly and efficiently. Co-ordination of all post-order activities on shipping and complaint handling.

Our Team

You will report to Team Leader, Customer Service.

What You Will Do

• Order Process management. Receive, check and process customer orders received on SAP. Follow-up with customers or internal departments on missing or incorrect data.
• Action requests for order changes with the relevant plants by following customer T&C’s when defined or per Molex Financial policy guidelines on:

1. • Expedites;
2. • Pull-in/push-out;
3. • Increase/decrease/cancellation.

• Monitor customer order backlog and pro-actively initiate expedites with the objective to meet CRD. Pro-actively inform our customers of any relevant changes in delivery schedules.
• Analyze forecast demand against actual orders for all scheduling agreements and give feedback to customers, where the agreed parameters have been exceeded. The assigned responsibility may also include VMI customer where coordination required on the transition from an order driven customer to a consignment customer following the proper consignment guidelines. Coordinate relevant actions with Supply Chain, Sales and customer. Need to refer to Global VMI Key Criteria for VMI approval and adjust the appendix in coordination with the Contract Specialist/VMI Analyst. This also includes close follow up to ensure proper consumption billing and to perform hub inventory reconciliation as required.
• Shipping management. Co-ordination of any special shipping arrangement with the manufacturing locations/divisions, freight companies and warehouse as relevant. This will cover activities such as: Premium freight, agreement on freight cost liability and drop shipments.
• Complaint Handling (Quality Notifications and Dispute Management). Process customer complaints on the SAP system per the company guidelines. Co-ordinate relevant corrective actions with customer, sales engineers and plants to replace defect products and close the issue by providing 8D reports, credit notes etc. Maintain customer websites where requested.
• Distribution Scrap allowance as applicable. Process distribution scrap requests per contractual agreement and within company guidelines.
• Initiate requests for SAP Master Data maintenance:

1. Customer master;
2. Customer Material info records;
3. Material master.

• Customer Scorecards. Review and coordinate feedback of any required corrective action based on scorecard data with Sales and inform the customer.
• Monthly reporting. Provide input (Red/Green flags) to CSR supervisor/manager in timely and accurate manner.
• Customer visits in co-ordination with appropriate stakeholders.
• Understand, support and contribute to current Molex Total Quality Management (TQM), Six Sigma, International Standards Organization (ISO) and Environmental, and/or Health and Safety (EH&S) Management Systems by following stated policies and procedures.
• Perform other related duties as assigned by management.

Who You Are (Basic Qualifications)

• Diploma or above; equivalent with few years of relevant Customer Service experience.
• Good PC skills are necessary including Microsoft Excel, Word & Outlook.
• 2 to 3 years Customer Service experience is desirable
• Problem Solving: Offer solutions and efficient responses to meet customer requirements operating within the company guidelines and goals.
• Decision Making: Make efficient decisions meeting customer requirements following company policies and business guidelines.
• Communication skills: to liaise with internal and external contacts.
• Negotiation skills: Considering customer satisfaction and optimizing business results for Molex.

What Will Put You Ahead

• Knowledge of SAP is an advantage or knowledge in ERP system would be preferred.
• 2 to 3 years Customer Service experience gained from electronic industry.
• Proactive, flexible, shows genuine interest in customer needs.
• Organization skill
• Able to work independently in a high pressure environment
• Have a sense of urgency to address customer issues.
• Maintain confidentiality of information.
• Commercial sense is important as well as sensitivity to the needs of others.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate’s knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are

As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Summary:

The Customer Service Representative plays a vital role in ensuring smooth communication between all stakeholders. This role requires a focus on delivering excellent customer service and managing inquiries efficiently.

Responsibilities:

• Serve as the primary point of contact for all stakeholders, maintain a courteous, professional, and empathetic demeanor when communicating
• Respond to customers’ inquiries, communicate real-time updates and work alongside with operations team
• Receive and handle complaints or concerns related, Investigate complaints by coordinating with operations teams and offer timely and effective resolutions ensuring follow-up actions are taken where necessary
• Manage communication during emergency situations, such as accidents or breakdowns, ensuring all stakeholders are informed promptly
• Ensure that safety guidelines and protocols are communicated clearly to stakeholders
• Coordinate and manage communication during emergency situations (e.g., accidents, severe weather, mechanical breakdowns)
• Maintain accurate records of all communications, including inquiries, complaints, resolutions, and updates
• Manage the customer service database to ensure all information are current and accessible
• Assist with the preparation of service reports, tracking customer interactions, complaint trends, and overall service satisfaction

Requirements:

• A strong team player with excellent interpersonal skills, preferably someone who is bilingual in English and Mandarin for communication purposes
• Ability to work effectively both independently and as part of a team
• Proactive, collaborative with Problem-solving ability and conflict resolution skills
• Ability to work in a fast paced environment
• Organizational skills for tracking and managing customer inquiries
• Patience, empathy, and the ability to handle complaints with professionalism
• Tech-savvy individual with the ability to quickly learn and adapt to new technologies
• Familiarity with transportation management systems and CRM recording
• Basic knowledge of school transportation safety protocols and regulations is an advantage
• Possesses Diploma in any field with at least 2 years of working experience of customer service related

Please include the following information in your resume.

• Current & Expected Salary
• Reason(s) for leaving
• Notice Period / Availability to commence work

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only short-listed candidates will be notified.

EA License | 18C9251 WGT Group

Registration No | R22111484 Ketty Lim

The purpose of a Customer Service Specialist is to enter customer orders accurately and efficiently into a company's order processing system. This role is responsible for verifying customers’ information, ensuring the accuracy of product details and pricing, and ensuring orders are processed in a timely manner. The Customer Service Specialist may also be responsible for responding to inquiries from customers or sales representatives, troubleshooting any issues with orders, and providing customer service as needed

Responsibilities

• Contact for Customer Inquiries, orders, complaints, RMA’s and quotes.
• Enter customer orders into database accurately and promptly
• Verify order details for accuracy and completeness
• Provide order confirmations to customers
• Communicate with customers to resolve order discrepancies
• Maintain detailed and organized records of orders
• Collaborate with sales and warehouse teams to ensure order fulfillment
• Provide exceptional customer service
• Perform other administrative tasks as required

Qualifications

• Proven work experience as an Order Entry Clerk, Sales Administrator, or similar role
• Strong problem solving skills
• Proficiency in data entry and management
• Proficient in MS Office Suite, particularly MS Excel
• Aptitude for understanding a wide array of part numbers and manufacturing processes
• Excellent communication and customer service skills both written and verbal
• Strong attention to detail and accuracy
• Ability to multi-task in a fast-paced, deadline-driven environment
• High school diploma or equivalent

We're Hiring: Customer Service Representative (Front Desk)

Location: Singapore, near Promenade MRT station (Only open to Singaporeans and PRs due to quota restrictions)

Are you friendly, proactive, and thrive in a fast-paced, professional environment? Join CEO SUITE — a premium business centre — as the welcoming face of our company. You'll manage the front desk and ensure 5-star service for our clients and guests.

Key Responsibilities:

• Greet clients and visitors with professionalism and warmth
• Handle phone calls, messages, bookings, and admin support
• Arrange couriers, catering, taxis, and meeting rooms
• Keep the reception area tidy and presentable
• Support basic IT tasks and upsell services when needed

What We’re Looking For:

• Singapore Citizen or PR only (Quota limitations – we regret we cannot accept foreigners)
• Prior customer service experience is a plus — but fresh graduates are welcome!
• Early-career professionals who enjoy client-facing roles, people-focused roles
• Energetic, well-groomed, and service-oriented
• Friendly, organized, and detail-oriented
• Able to multitask and stay calm under pressure
• Confident and presentable with a positive attitude

Why Join Us?
Professional working environment
Training provided
Opportunity to grow in the hospitality and serviced office industry

Send your resume to Shander Lim at and be part of a team that values service excellence!

Roles & Responsibilities

Required Skills:

• A logical and systematic approach to work;
• Good time management ability;
• The ability to effectively solve issues and make decisions, as well as think laterally and offer creative solutions that may arise in freight transportation;
• Commercial awareness and numeracy skills;
• Negotiation and analytical skills;
• Some degree of IT literacy and the ability to handle electronic data;
• The ability to manage change;
• Strong interpersonal skills and the ability to work well as part of a team, as well as manage people;
• Must have effective communication skills and the ability to handle multiple tasks all with an attention to fine detail;
• A positive attitude to continued learning.

Requirements:

• Candidate must possess at least Higher secondary/Pre-U/A level/College, Professional Certificate/NiTEC, Diploma/Advanced/Higher/Graduate Diploma in any field.
• At least 1 Year(s) of working experience in 3PL Logistics Service Sector is required for this position.
• Experience in Chemical Industry is an advantage
• Familiar with business softwares: WMS/EOS/JDA/SAP is preferred.
• Preferably Non Executive specialized in Logistics/Supply Chain or equivalent