3,336 Service Quality jobs in Singapore

The Service Quality Associate (SQA)act as the media between internal partners and residents as well as their families. The SQA is to maintain high standards of care and service delivery, promoting residents' well-being, and ensuring a conducive living environment for residents, through gathering feedback and working with internal partners.

Work Location: Senja Care Home

Client Care Management

• Act as the point of contact to interact and gather feedback from residents and their families to understand their needs and preferences.
• Work towards resolving issues and ensuring a positive outcome for all parties involved.
• Collaborate with internal partners within the care home to ensure a cohesive and collaborative approach to resident care and service delivery.
• Identify and share areas of improvement and provide recommendations.

Training and Activity Management

• Coordinate and deliver in-service talks to residents and staff.
• Encourage residents to participate in activities and events for their health well-beings.

Service Quality

• Monitor and evaluate the quality of care provided to residents by conducting regular assessments, audits and surveys.
• Identify areas for improvement and recommend strategies to enhance the quality of services.
• Implement initiatives to enhance resident satisfaction and improve the overall resident experience.
• Prepare reports for management and regulatory agencies as required.
• Ensure that the care home complies with all relevant regulations, policies, and procedures. Stay abreast with industry standards and best practices to maintain compliance.
• Escalate to HOD or Senior Management Team (SMT) for feedback that warrants immediate attention or has insinuation of escalation to public forum or media.
• Track all visits, feedback, recommendations and report at Vanguard Rehab and Clinical Meeting (VRCM) platform or any other platforms when necessary or required.

Administration

• Maintain accurate records of quality assurance activities, resident feedback, and compliance measures.

Requirements

• Diploma / GCE "A" level / GCE "O" level / GCE "N" level in a relevant discipline
• Possess at least 1 - 2 years working experience in Service Quality function or quality improvement programmes in healthcare or similar setup.
• Those with experience in Nursing Homes and/or long-Term Care Facility would be preferred.
• Ability to interact in at least 2 of the languages/dialects such as Malay, Mandarin or Tamil to communicate with the clients and families.
• Effective interpersonal, engagement and follow-up skills
• Detail-oriented
• Passion for quality and ageing issues
• Good written and verbal communication skills

We regret to inform that only shortlisted candidates will be notified.

JTC Corporation

Permanent

Closing on 19 Sep 2025

What the role is

Join Our Dynamic Team in Shaping Public Service Excellence
Are you energetic, creative, and passionate about making a difference? We are looking for a problem-solver to join our vibrant service quality team. In our collaborative environment, we tackle challenges head-on and constantly innovate to enhance public service delivery.
About Our Team:
We are a dynamic group of customer experience champions who thrive on creative solutions and mutual support. We celebrate fresh ideas, embrace challenges together, and take pride in solving complex service issues through collaboration. Our energy is infectious, and we are looking for someone who shares our passion for excellence

What you will be working on

Service Operations Champion

• Drive quality service initiatives with energy and innovation

• Handle MP appeals and public engagement with a solution-focused approach

• Work collaboratively with agency partners to resolve complex cases

• Maintain and enhance Service Level Agreements through creative improvements
Quality Excellence Guardian

• Bring fresh perspectives to service quality monitoring

• Analyse performance metrics to uncover improvement opportunities

• Conduct quality audits with attention to detail

• Propose innovative solutions for service enhancement
Service Inspiration

• Share best practices and inspire frontline officers through positive example

• Contribute creative ideas to elevate service standards

• Craft insightful performance reports that drive positive change

• Help shape forward-thinking quality assurance frameworks

What we are looking for

You Will Fit Right In If You Have:

• A natural problem-solving mindset

• Creative approach to challenges

• Strong collaborative spirit

• Excellent communication skills

• Passion for public service innovation

• Energy to drive positive change
What We Offer:

• A vibrant, supportive team environment

• Space for creativity and innovation

• Opportunities to make meaningful impact

• Culture of continuous learning and growth
Come join our energetic team and be part of our mission to transform public service delivery

About JTC Corporation

Master planner. Developer. Since its inception in 1968, JTC has played a strategic role in ensuring Singapore stays innovative, dynamic, and sensitive to global manufacturing trends.
A government agency under Singapore's Ministry of Trade and Industry, JTC is paving the way forward for Singapore's industrial landscape by championing clean, green and smart estates such as one-north, Seletar Aerospace Park, Jurong Innovation District, and Punggol Digital District. It is developing infrastructure, systems and initiatives that bridge cutting-edge technology and human skill to fuel growth.
JTC is also bringing businesses and communities together through green spaces, cultivating an environment that is not only sustainable but nurtures ideas shaping the future.

About your application process

This job is closing on 19 Sep 2025.

If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and for other roles within JTC Corporation or the wider Public Service.

The Service Quality Associate (SQA)act as the media between internal partners and residents as well as their families. The SQA is to maintain high standards of care and service delivery, promoting residents' well-being, and ensuring a conducive living environment for residents, through gathering feedback and working with internal partners.

Work Location: Senja Care Home

Client Care Management

• Act as the point of contact to interact and gather feedback from residents and their families to understand their needs and preferences.
• Work towards resolving issues and ensuring a positive outcome for all parties involved.
• Collaborate with internal partners within the care home to ensure a cohesive and collaborative approach to resident care and service delivery.
• Identify and share areas of improvement and provide recommendations.

Training and Activity Management

• Coordinate and deliver in-service talks to residents and staff.
• Encourage residents to participate in activities and events for their health well-beings.

Service Quality

• Monitor and evaluate the quality of care provided to residents by conducting regular assessments, audits and surveys.
• Identify areas for improvement and recommend strategies to enhance the quality of services.
• Implement initiatives to enhance resident satisfaction and improve the overall resident experience.
• Prepare reports for management and regulatory agencies as required.
• Ensure that the care home complies with all relevant regulations, policies, and procedures. Stay abreast with industry standards and best practices to maintain compliance.
• Escalate to HOD or Senior Management Team (SMT) for feedback that warrants immediate attention or has insinuation of escalation to public forum or media.
• Track all visits, feedback, recommendations and report at Vanguard Rehab and Clinical Meeting (VRCM) platform or any other platforms when necessary or required.

Administration

• Maintain accurate records of quality assurance activities, resident feedback, and compliance measures.

Requirements

• Diploma / GCE "A" level / GCE "O" level / GCE "N" level in a relevant discipline
• Possess at least 1 - 2 years working experience in Service Quality function or quality improvement programmes in healthcare or similar setup.
• Those with experience in Nursing Homes and/or long-Term Care Facility would be of added advantage
• Ability to interact in at least 2 of the languages/dialects such as Malay, Mandarin or Tamil to communicate with the clients and families.
• Effective interpersonal, engagement and follow-up skills
• Detail-oriented
• Passion for quality and ageing issues
• Good written and verbal communication skills

We regret to inform that only shortlisted candidates will be notified.

Job Description

Position Title: Service Quality Executive (Automotive)

Location: Ubi

Employment Type: Full-time

Working Hours:

Monday to Friday: 8:30am – 6:00pm

Alternate Saturdays: 8:30am – 12:30pm

Salary Range: Up to $3,500 per month

Key Job Responsibilities

Service Quality Ownership:

Proactively monitor and track key performance indicators such as Net Promoter Score (NPS) and Customer Satisfaction Index (CSI) to ensure service quality meets company benchmarks and targets.

Customer Advocacy:

Analyse customer feedback from surveys, complaints, and escalations to identify service gaps. Develop and implement corrective action plans and best practices with the aftersales team to enhance the overall customer experience.

Reporting & Analytics:

Prepare and present regular reports on service quality metrics, customer satisfaction trends, and key findings. Use data insights to support informed decision-making and drive continuous service improvement.

Customer Engagement & Delight:

Plan and implement customer delight initiatives and seasonal programmes to complement aftersales operations and strengthen customer loyalty.

Process Compliance & Improvement:

Review and recommend process improvements to boost operational efficiency and service quality. Ensure compliance with internal service standards and initiate corrective actions where required.

Job Requirements & Competencies

Knowledge & Experience:

Minimum 2 years of experience in customer service or quality monitoring within the automotive industry or a related field.

Education:

Minimum Diploma qualification. A Degree holder will have an advantage.

Communication Skills:

Excellent interpersonal and communication skills. Must be able to speak, read, and write fluently in both English and Chinese to liaise effectively with both English-inclined and Chinese-inclined customers respectively.

Analytical Skills:

Strong analytical mindset with proficiency in data interpretation, report preparation, and problem-solving.

Adaptability:

Able to thrive in a fast-paced, multi-tasking environment while supporting service quality across multiple automotive brands.

** Apply Now

(Only shortlisted candidates will be contacted.)

Adept Manpower (EA License: 22C1006)

David Ong (R **

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 9 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 16,500 rooms under management across 100 hotels and serviced residences in eight countries - Australia, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand and Singapore - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

Job description:

Responsibilities

The Executive, Service Quality, supports the Learning & Service Quality Team within the Hospitality Business Group. This role is responsible for driving service excellence by supporting service audit processes, promoting service culture initiatives, and managing departmental operations and reporting.

Departmental Operations

• Oversee and maintain inventory and asset records for the department
• Monitor departmental expenses to ensure compliance and budget control

Service Audits

• Support quarterly Service & Brand Standard Audits across all FEH properties, including data collation and report generation
• Coordinate and consolidate action plans from individual properties
• Propose improvements to the audit process by leveraging digital tools and technologies

Service Culture & Engagement

• Assist in driving corporate culture initiatives through onboarding and engagement programmes
• Plan and support colleague engagement campaigns and service recognition initiatives

Content & Communication

• Research and curate service-related content for internal publications such as Daily Dose
• Support training programmes through logistics coordination, materials preparation, and post-training follow-up

Others

• Participate in cross-functional projects or initiatives as assigned by the Head of Department

Requirements

• Diploma or Degree in Hospitality, Business, or related discipline
• Minimum 1 year of relevant working experience in Customer Service or Hospitality is an advantage
• Passionate about service excellence and continuous learning
• Strong analytical skills with attention to detail and a results-oriented mindset
• Excellent written and verbal communication skills (in English Language) with strong interpersonal abilities
• Proficient in Microsoft Excel, PowerPoint, and Word
• Familiarity with data analytics tools and digital reporting methods
• Awareness and interest in Generative AI and its application in service and learning

Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife provides consumers control over their financial wellbeing at every stage of their lives.

In addition to a comprehensive suite of insurance plans, employee benefits, partnerships with financial adviser channels and bancassurance, Singlife offers investment and advisory solutions through its GROW with Singlife platform. It also offers the Singlife Account, a mobile-first insurance savings plan.

Singlife is the exclusive insurance provider for the Ministry of Defence, Ministry of Home Affairs and Public Officers Group Insurance Scheme. Singlife is also an official signatory of the United Nations Principles for Sustainable Insurance and the United Nations-supported Principles for Responsible Investment, affirming its commitment to finding a better way to sustainability.

The merger of Aviva Singapore and Singlife was announced in September 2020 and created one of the largest homegrown financial services companies in Singapore in a deal valued at S$3.2 billion. It was the largest insurance deal in Singapore at the time.

Singlife was subsequently acquired by Sumitomo Life in March 2024, one of Japan's leading life insurers, which valued Singlife at S$4.6 billion, making the transaction one of the largest insurance deals in Southeast Asia.

Key Responsibilities:

• Effective management of escalated customer complaints in achieving fairness for the customer and operational efficiencies for the company.
• Deliver MAS FAIR Dealing Outcome #5 - Financial institutions handle customer complaints in an independent, effective and prompt manner – by the efficacy and quality of complaints and dispute resolutions done.
• Turn our customer experience around positively in swift resolution of disputes.
• Conduct investigations of escalated complaints by understanding our range of products offered, working with other business units, and navigating our systems to obtain policy information necessary for dispute resolutions.
• Review root causes of gaps identified and propose improvements.
• Achieve fair dealings and deliver excellent service to complainants in managing their disputes.
• Maintain our Complaint Register, ensuring all cases are followed through to proper closures with accurate documentation of all case files.
• Participate in service improvements projects.
• Assist AVP in preparation of cases handled at Dispute Resolution Centres.
• Knowledge of all life, investment linked and health insurance products under Singapore Life Ltd.
• Knowledge of regulatory requirements for sales process, FDO and PDPA.
• Ensure compliance with all applicable laws and regulations relating to the above functional activities.

Key Decisions within the Role:

• Assessment of complaints (based on investigation findings performed in collaboration with relevant stakeholders) to determine if there was a valid lapse committed by us.
• Financial authorisation limits as per the Delegation of Authority approved by the Board.

Requirements:

Experience

• At least 2 years of experience in Customer Service and/or insurance industry.
• Good command of English, both oral and written.
• Good customer service skills.
• Good problem-solving skills.
• Good time management skills.

Education

• Academic: Diploma / Degree (preferred)

Key Stakeholders:

External:

• Customers (of Singlife's individual life & health insurance businesses) and their servicing advisers.
• Law firms engaged by our customers.
• Regulatory bodies, e.g. Monetary Authority of Singapore (MAS), Central Provident Fund Board (CPF Board), Ministry of Health (MOH) etc.
• Dispute Resolution Centres, e.g. Financial Industry Dispute Resolution Centre (FIDReC), Consumers Association of Singapore (CASE), Small Claims Tribunal (SCT) etc.

Internal:

• All relevant stakeholders involved with the complaints (e.g. Compliance, New Business, Underwriting, Claims, Policy Servicing, Premium Management, Actuarial, Products, Corporate Communications etc)

If you find yourself able to demonstrate the criteria above, apply with us now. We look forward to your application.

Role Overview

• Drive consistent customer experience and service excellence across all markets.
• Manage customer complaint and handling processes, ensuring timely resolution and identifying root causes for long-term improvements.
• Develop, implement, and refine training programmes based on needs analysis, customer feedback, and business priorities.
• Conduct coaching, mentoring, and performance assessments to strengthen CX team capabilities.
• Lead quality management initiatives and continuous improvement efforts to enhance service delivery.
• Monitor and evaluate training effectiveness, recommending enhancements where needed.
• Collaborate closely with stakeholders to ensure training materials and knowledge bases remain updated and accurate.
• Partner with cross-functional teams, including Business, Marketing, Product and Tech, to align goals and deliver customer-centric initiatives.
• Provide actionable insights through data analysis and performance tracking to guide decision-making and drive improvements.
• Ensure all activities comply with Legal, Compliance, and Risk requirements to protect business and customer interests.
• Monitor app performance, usage, adoption, and key experience metrics to identify opportunities for optimisation and increased engagement.
• Lead digital engagement and servicing initiatives to enhance customer experience.
• Undertake other duties related to continuous improvement as assigned by management.

Requirements

• Bachelor’s degree in Business Administration, Marketing, Management, or a related field.
• Minimum 2 years of experience in Complaint Management, Service Quality or Training Management, preferably within a contact centre or customer experience environment.
• ACTA certification (Advanced Certificate in Training and Assessment) is an advantage.
• Strong verbal and written communication skills in English, with the ability to craft clear, engaging training content.
• Skilled in developing policies, process documentation, and training materials to support operational excellence.
• Proven ability to analyse training needs, conduct performance gap assessments, and implement effective learning solutions.
• Excellent interpersonal and stakeholder management skills to build collaborative relationships across teams.
• Strong analytical and organisational abilities; capable of managing multiple priorities efficiently.
• Continuous improvement mindset with the confidence to challenge existing processes and drive enhancements.
• Passionate about delivering exceptional customer experiences through data-driven insights and service excellence.

You lead and manage a team responsible for enhancing patient experience through systematic feedback collection, service quality improvement initiatives and proactive patient engagement strategies. This role ensures that the hospital delivers compassionate, responsive and high quality care aligned with its mission and values.

• Manage and develop a high performing team of feedback management and engaging staff
• Oversee collection, analysis and reporting of patient feedback
• Lead in the application and enhancement of technology/AI to support data management and intelligence
• Ensure collation, analysis and reporting of feedback data to management
• Develop and implement feedback loops to ensure actionable insights to drive service improvements
• Ensure timely resolution of patient complaints in collaboration with clinical and non-clinical departments
• Supervise and/or manage complex cases in consultation with management
• Design and implement patient engagement programmes
• Champion initiatives that promote patient-centered care
• Facilitate staff training on communication and service recovery
• Work closely with internal stakeholders for enhanced patient communication and experience
• Identify areas/ touchpoints for improvement in service quality
• Guide and support service improvement projects

Requirements:

• Minimum Bachelor Degree in Hospitality Studies, Social Science or equivalent
• At least 6 years of relevant experience in the service industry with 3 years in a supervisory position
• Relevant experience in healthcare would be an advantage
• A team player with strong communication and interpersonal skills
• Strategic thinking, resourceful and analytical
• Patient centric, resilient and adaptable

Overview
Service Quality Executive - Expression of Interest
Responsibilities
Provide comprehensive training to Customer service representatives
Analyse/audit service incident data, emails, voice clips, and customer surveys to identify areas of service delivery that did not meet pre-established performance standards within the contact centre.
Provide structured and timely recommendations; verbal and/or written feedback to Project Manager, contact centre leadership and operations.
Develop and conduct targeted group coaching sessions for customer service representatives that address service quality deficiencies and/or improvement opportunities.
Collaborate with contact centre leadership and operations to identify and streamline processes and implement process standards that enhance service delivery and the customer experience.
About You
Diploma holder in any disciplinary
Prior experience in contact center environment
Familiar with contact center performance standards, reports, and performance management
Good interpersonal and writing skills
Why join Cushman & Wakefield?
Bonus for referring friends
Career development and a promote from within culture
An organisation committed to Diversity and Inclusion
We have a vision of the future, where people simply belong. That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.
INCO: “Cushman & Wakefield”
Seniority level
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