947 Service Providers jobs in Singapore
Alliance Business Manager - Managed Security Service Providers, JAPAC
Posted 2 days ago
Job Viewed
Job Description
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
**Who We Are**
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
**Your Career**
This Strategic Alliances role will develop the full 360 degree Managed Security Service Provider (SP) partner led growth from leveraging partner teams and reach, especially for Managed Services. Reporting to the JAPAC Strategic Alliances Director, you will center your role on developing and growing partner led opportunities with MSSP partners who actively drive revenue for their business in Managed Security Services.
You will build the Go-to-Market (GTM) Plan for MSSP across the JAPAC Theatre as follows:
* Focus Regional Managed Security Service Providers (among the 6 geographic Areas of JAPAC Theatre)
+ Executive & Business Unit Structures
+ Unique Differentiator/s for each MSSP
+ Service Offerings that Embed PANW Platforms
* Execute & Enhance the GTM Plan
+ Execute Joint Planning with Focus Partners with Executive Support
+ Oversee Joint Service Offering Development
+ Clarify or Develop Unique Market Messaging & Positioning
+ Encourage Joint Sales, Presales, Channel Teams and Delivery Enablement
+ Collaborate with Marketing for Demand Generation Campaigns
You will be responsible for educating and engaging the sales account teams within partners and at PANW on the benefits of tri-party collaboration. We win by leading and intentional joint account engagement to solve our joint customers biggest challenges of securing their digital way of life. Success in the role will also require developing a strong internal network across PANW teams, including Sales, Marketing, Area Channel Business Managers, Sales Engineers and most importantly our Next Generation Security solutions specialists.
**Your Impact**
+ Grow MSSP partner-led transactions - New Customer Acquisitions
+ Embed PANW solutions into MSSP partners service offerings
+ Business development with partners involvement to help activate them on PANW offerings
+ Build a strong business network within the JAPAC and Areas' channels organizations - It is your responsibility to continue to nurture and grow your network
+ Engaging with key stakeholders (PANW Area and Channel leadership, Channel Business Managers, Distributor Business Managers) to build and execute on a your MSSP channel plan
+ As part of the overall JAPAC theater plan, activate Focus Regional MSSP partners who prioritise Cybersecurity in their Managed AI, Network, Cloud or SOC go-to-market strategy
+ Develop and execute business plans driving all aspects of the partner relationship to maximize growth opportunities and ensuring partner is well-positioned to deliver successful customer implementations and recommendations
+ Work well in a team environment to ensure partner and customer satisfaction
+ Design compelling value propositions that inspire MSSP to promote our solutions
+ Work with select partners and help them build a services catalog around our Platform offerings
+ Provide clear and consistent communication across the region with your dedicated partners to build strong partnerships throughout your assignment
+ Lead regular business performance and relationship reviews with senior management and various stakeholders
+ Build and maintain activity of performance reports and activity dashboards
**Your Experience**
+ 15+ years of relevant experience in partner sales, account management, or business development
+ Experience working with Regional MSSPs, Systems Integrators, or emerging SP partners
+ Business relationships with Managed Security Service Providers across JAPAC would be an advantage
+ Understanding of Alliances channel operating models
+ Experience in cybersecurity would be an advantage
+ Knowledge of sales, marketing, and solution development
+ Experience in an overlay or solutions specialist role
+ Experience in solution development with cross functional technologies or complimentary vendors
+ Experience working with Service Providers and their partner ecosystem
+ Understanding of Alliance operating models
+ Knowledge of sales, marketing, and solution development
+ Demonstrate strong initiative and ability to think creatively with excellent presentation, written, and overall communication skills
+ Consistent track record of leading complex sales situations through negotiation and conflict resolution
**The Team**
The Ecosystems organization at PANW is a strategic pillar for our continued growth within cybersecurity, and a critical component to accomplishing our mission. Ecosystems development is an extension of the territory sales team, with the ultimate goal to train and enable our channel partners to become empowered in the use and sales of our products.
**Our Commitment**
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
IT Help Desk
Posted 5 days ago
Job Viewed
Job Description
Job Summary
Yuka is seeking a dedicated IT Helpdesk to join our dynamic team in Singapore. Here, you will play a crucial role in providing high-quality first level IT support to the customers and fostering a culture of collaboration, transparency, and accountability.
We are offering a 2-year renewable contract based on satisfactory performance and strong performers may be converted to Permanent staff.
Job ResponsibilitiesUser Support & Incident Handling
- Provide first-level IT support via phone, email, and chat.
- Log, categorize, and prioritize incidents and service requests using ServiceNow.
- Perform initial diagnosis and resolve or expand issues according to ITIL processes.
- Monitor ticket queues and ensure timely resolution in line with SLAs.
- Maintain clear communication with users throughout the support lifecycle.
Knowledge & Documentation
- Update and maintain internal knowledge base articles.
- Document troubleshooting steps and resolutions for future reference.
- Contribute to continuous improvement of support documentation and workflows.
IT Provisioning & Access Management
- Install and configure software and basic hardware.
- Set up network access, printers, and shared resources.
- Manage user permissions and license allocations.
- Ensure compliance with internal security and access policies.
Collaboration & Process Improvement
- Work closely with other IT teams to resolve complex issues.
- Participate in service improvement initiatives and feedback loops.
- Support audits and reporting related to ITIL processes and SLA metrics.
- Diploma in any relevant field.
- Minimum 1 year of experience as IT Help Desk/IT Support or with working IT knowledge supporting global teams are welcome to apply.
- ITIL Foundation certification is advantageous.
- Can maintain and update knowledge-based articles.
- Ensure compliance with SLAs and ITIL processes (Incident, Request, Problem Management and etc).
- Collaborate with other IT teams to ensure seamless service delivery.
- Proficient in PC operating skills on MS Windows (Outlook, Word, Excel, internal application software and etc) and iPad on iOS.
- Can perform business tasks in English (reading, writing, speaking).
- Can communicate effectively with Chinese-speaking stakeholders in Mandarin is preferred.
- Location : TUAS SOUTH
- Work Hours : Monday to Friday, 8AM to 5PM
- Environment : Collaborative and inclusive workplace with opportunities for professional development
- Salary : Competitive monthly salary based on experience and qualifications
Interested applicants please submit your application with your expected salary and notice period to be considered for the role.
We regret that only shortlisted candidates will be notified.
#J-18808-LjbffrIT Help Desk
Posted 20 days ago
Job Viewed
Job Description
Job Summary
Yuka is seeking a dedicated IT Helpdesk to join our dynamic team in Singapore. Here, you will play a crucial role in providing high-quality first level IT support to the customers and fostering a culture of collaboration, transparency, and accountability.
We are offering a 2-year renewable contract based on satisfactory performance and strong performers may be converted to Permanent staff.
Job Responsibilities- User Support & Incident Handling
- Provide first-level IT support via phone, email, and chat.
- Log, categorize, and prioritize incidents and service requests using ServiceNow.
- Perform initial diagnosis and resolve or escalate issues according to ITIL processes.
- Monitor ticket queues and ensure timely resolution in line with SLAs.
- Maintain clear communication with users throughout the support lifecycle.
- Knowledge & Documentation
- Update and maintain internal knowledge base articles.
- Document troubleshooting steps and resolutions for future reference.
- Contribute to continuous improvement of support documentation and workflows.
- IT Provisioning & Access Management
- Install and configure software and basic hardware.
- Set up network access, printers, and shared resources.
- Manage user permissions and license allocations.
- Ensure compliance with internal security and access policies.
- Collaboration & Process Improvement
- Work closely with other IT teams to resolve complex issues.
- Participate in service improvement initiatives and feedback loops.
- Support audits and reporting related to ITIL processes and SLA metrics.
- Diploma in any relevant field.
- Minimum 1 year of experience as IT Help Desk/IT Support or with working IT knowledge supporting global teams are welcome to apply.
- ITIL Foundation certification is advantageous.
- Can maintain and update knowledge-based articles.
- Ensure compliance with SLAs and ITIL processes (Incident, Request, Problem Management and etc).
- Collaborate with other IT teams to ensure seamless service delivery.
- Proficient in PC operating skills on MS Windows (Outlook, Word, Excel, internal application software and etc) and iPad on iOS.
- Can perform business tasks in English (reading, writing, speaking).
- Can communicate effectively with Chinese-speaking stakeholders in Mandarin is a plus.
- Location : TUAS SOUTH
- Work Hours : Monday to Friday, 8AM to 5PM
- Environment : Collaborative and inclusive workplace with opportunities for professional development
- Salary : Competitive monthly salary based on experience and qualifications
Interested applicants please submit your application with your expected salary and notice period to be considered for the role.
We regret that only shortlisted candidates will be notified.
#J-18808-LjbffrIT Help desk
Posted today
Job Viewed
Job Description
Job Overview:
As an IT Service Desk Engineer, your primary responsibility is to provide remote IT support to end user through phone calls, email, or live chat whenever end users encounter any IT-related issues
Responsibilities:
- To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight.
- Be available to take calls.
- Prompt response to queries via voicemail / email / fax.
- Accurate assessment/ resolution of problems.
- Provide first level support to troubleshoot and solve technical problems.
- Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests.
- Coordination for employee user account administration, activation, changes, and terminations.
- Receive and answer all users' IT service request calls.
Requirements:
- Good command in English to liaise with different entities
- Candidate must possess at least NITEC/Higher NITEC and above
- IT savvy / Basic Understanding of IT
Details:
- Entry Level, No Experience Required
- On Job Training Provided
- Insurance & Medical covered
IT Help Desk
Posted today
Job Viewed
Job Description
Job Summary
Yuka is seeking a dedicated IT Helpdesk to join our dynamic team in Singapore. Here, you will play a crucial role in providing high-quality first level IT support to the customers and fostering a culture of collaboration, transparency, and accountability.
We are offering a 2-year renewable contract based on satisfactory performance and strong performers may be converted to Permanent staff.
Job Responsibilities
User Support & Incident Handling
Provide first-level IT support via phone, email, and chat.
- Log, categorize, and prioritize incidents and service requests using ServiceNow.
- Perform initial diagnosis and resolve or escalate issues according to ITIL processes.
- Monitor ticket queues and ensure timely resolution in line with SLAs.
Maintain clear communication with users throughout the support lifecycle.
Knowledge & Documentation
Update and maintain internal knowledge base articles.
- Document troubleshooting steps and resolutions for future reference.
Contribute to continuous improvement of support documentation and workflows.
IT Provisioning & Access Management
Install and configure software and basic hardware.
- Set up network access, printers, and shared resources.
- Manage user permissions and license allocations.
Ensure compliance with internal security and access policies.
Collaboration & Process Improvement
Work closely with other IT teams to resolve complex issues.
- Participate in service improvement initiatives and feedback loops.
Support audits and reporting related to ITIL processes and SLA metrics.
Job Requirements
- Diploma in any relevant field.
- Minimum 1 year of experience as IT Help Desk/IT Support or with working IT knowledge supporting global teams are welcome to apply.
- ITIL Foundation certification is advantageous.
- Can maintain and update knowledge-based articles.
- Ensure compliance with SLAs and ITIL processes (Incident, Request, Problem Management and etc).
- Collaborate with other IT teams to ensure seamless service delivery.
- Proficient in PC operating skills on MS Windows (Outlook, Word, Excel, internal application software and etc) and iPad on iOS.
- Can perform business tasks in English (reading, writing, speaking).
- Can communicate effectively with Chinese-speaking stakeholders in Mandarin is a plus.
Working Conditions
Location : TUAS SOUTH
Work Hours : Monday to Friday, 8AM to 5PM
Environment : Collaborative and inclusive workplace with opportunities for professional development
Salary : Competitive monthly salary based on experience and qualifications
Interested applicants please submit your application with your expected salary and notice period to be considered for the role.
We regret that only shortlisted candidates will be notified.
IT Help Desk
Posted today
Job Viewed
Job Description
Job Description:
User Support & Incident Handling:
- Provide first-level IT support via phone, email, and chat.
- Log, categorize, and prioritize incidents and service requests using ServiceNow.
- Perform initial diagnosis and resolve or escalate issues according to ITIL processes.
- Monitor ticket queues and ensure timely resolution in line with SLAs.
- Maintain clear communication with users throughout the support lifecycle.
Knowledge & Documentation:
- Update and maintain internal knowledge base articles.
- Document troubleshooting steps and resolutions for future reference.
- Contribute to continuous improvement of support documentation and workflows.
IT Provisioning & Access Management:
- Install and configure software and basic hardware.
- Set up network access, printers, and shared resources.
- Manage user permissions and license allocations.
- Ensure compliance with internal security and access policies.
Collaboration & Process Improvement:
- Work closely with other IT teams to resolve complex issues.
- Participate in service improvement initiatives and feedback loops.
- Support audits and reporting related to ITIL processes and SLA metrics.
Requirements:
- Bachelor's degree in any relevant field.
- Minimum 1 year of experience in IT Help Desk or IT Support.
- Maintain and update knowledge base articles.
- Ensure compliance with SLAs and ITIL processes (Incident, Request, Problem Management).
- Collaborate with other IT teams to ensure seamless service delivery
- Proficient in PC operating skills on windows (outlook, word, excel, internal application software and etc) and iPad on iOS.
Preferred Skills and Experience:
- ITIL Foundation certification.
- Experience working on multinational projects or in global teams.
Help desk technician
Posted today
Job Viewed
Job Description
Job Description & Requirements
Responsibilities
Day-to-day installation and maintenance of services, within compliance to the safety regulations
isual checks on network devices, power cable, UTP, fibre for any physical damages and checking for fibre losses
ghting mast maintenance – to facilitate the lowering of lighting mast together with other counterparts
O te power maintenance – checks on cables for loose ends and make sure equipment are powered after any power maintenance.
i ling Works including terminating of low voltage single phase electrical power (ceeforms) cables, fiber optic cable and structure cabling related which closely related to data centre operations across
pervise and escort contractors to facilitate replacement of hardware/ equipment i.e. network switches and servers.
volve in relocation/ redeployment/ movement of hardware/equipment i.e. network switches and servers from premise to premise
Basic network and PC troubleshooting
Job Type: Full-time
Pay: $2, $2,800.00 per month
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IT Help Desk
Posted today
Job Viewed
Job Description
Key Responsibility
User Support & Incident Handling
- Provide first-level IT support via phone, email, and chatLog, categorize, and prioritize incidents and service requests using ServiceNow
- Support incident handling and user requests, ensuring effective communication with Japanese-speaking clients and stakeholders
- Perform initial diagnosis and resolve or escalate issues according to ITIL processes
- Monitor ticket queues and ensure timely resolution in line with SLAs
- Maintain clear communication with users throughout the support lifecycle
Knowledge & Documentation
- Update and maintain internal knowledge base articles
- Document troubleshooting steps and resolutions for future reference
- Contribute to continuous improvement of support documentation and workflows
IT Provisioning & Access Management
- Install and configure software and basic hardware
- Set up network access, printers, and shared resources
- Manage user permissions and license allocations
- Ensure compliance with internal security and access policies
Collaboration & Process Improvement
- Work closely with other IT teams to resolve complex issues
- Participate in service improvement initiatives and feedback loops
- Support audits and reporting related to ITIL processes and SLA metrics
Key Requirements:
- Minimum 1 year of experience in IT Help Desk or IT Support
- Minimum 1 year of experience working in a financial institution or in a related field.
- Proficiency in Japanese (minimum JLPT N2 or equivalent) is required to effectively communicate with Japanese-speaking clients and stakeholders
- Maintain and update knowledge base articles
- Ensure compliance with SLAs and ITIL processes (Incident, Request, Problem Management)
- Collaborate with other IT teams to ensure seamless service delivery
- Proficient in PC operating skills on windows (outlook, word, excel, internal application software and etc) and iPad on iOS.
Other Skills and Experience:
- ITIL Foundation certification
- Experience working on multinational projects or in global teams
- Professional experience in banking-related operations conducted in Singapore, and demonstrates a solid understanding of regulatory frameworks established by Singapore's financial authorities.
Liu Zhiling EA License No.: 02C3423 Personnel Registration No.: R
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IT Help Desk
Posted today
Job Viewed
Job Description
Job Summary
Yuka is seeking a dedicated IT Helpdesk to join our dynamic team in Singapore. Here, you will play a crucial role in providing high-quality first level IT support to the customers and fostering a culture of collaboration, transparency, and accountability.
We are offering a 2-year renewable contract based on satisfactory performance and strong performers may be converted to Permanent staff.
Job Responsibilities
User Support & Incident Handling
Provide first-level IT support via phone, email, and chat.
Log, categorize, and prioritize incidents and service requests using ServiceNow.
Perform initial diagnosis and resolve or escalate issues according to ITIL processes.
Monitor ticket queues and ensure timely resolution in line with SLAs.
Maintain clear communication with users throughout the support lifecycle.
Knowledge & Documentation
Update and maintain internal knowledge base articles.
Document troubleshooting steps and resolutions for future reference.
Contribute to continuous improvement of support documentation and workflows.
IT Provisioning & Access Management
Install and configure software and basic hardware.
Set up network access, printers, and shared resources.
Manage user permissions and license allocations.
Ensure compliance with internal security and access policies.
Collaboration & Process Improvement
Work closely with other IT teams to resolve complex issues.
Participate in service improvement initiatives and feedback loops.
Support audits and reporting related to ITIL processes and SLA metrics.
Job Requirements
Diploma in any relevant field.
Minimum 1 year of experience as IT Help Desk/IT Support or with working IT knowledge supporting global teams are welcome to apply.
ITIL Foundation certification is advantageous.
Can maintain and update knowledge-based articles.
Ensure compliance with SLAs and ITIL processes (Incident, Request, Problem Management and etc).
Collaborate with other IT teams to ensure seamless service delivery.
Proficient in PC operating skills on MS Windows (Outlook, Word, Excel, internal application software and etc) and iPad on iOS.
Can perform business tasks in English (reading, writing, speaking).
Can communicate effectively with Chinese-speaking stakeholders in Mandarin is a plus.
Working Conditions
Location : TUAS SOUTH
Work Hours : Monday to Friday, 8AM to 5PM
Environment : Collaborative and inclusive workplace with opportunities for professional development
Salary : Competitive monthly salary based on experience and qualifications
Interested applicants please submit your application with your expected salary and notice period to be considered for the role.
We regret that only shortlisted candidates will be notified.
#J-18808-Ljbffr
IT Help Desk Specialist
Posted 3 days ago
Job Viewed
Job Description
Responsibilities
- Perform L1 Helpdesk Support work consisting of the following scope of work Monitor/reply email/phone, log tickets and manage L1 helpdesk.
- Perform L1 investigation for problem report and provide resolution. Route to L2 or other parties for issues that cannot be resolved by L1.
- Coordinate with L2 and other teams for resolution.
- Prepare and generate reports required for helpdesk reporting (e.g. user login, number of tickets log, CVEs, alerts, SR etc.).
- Monitor system (batch jobs, server utilization, system alerts etc.). Support system patches by doing sanity testing after patches.
- Proficient with Excel applications.
- Able to strect working hours (if required)
- Occassionaly ready to work over weekends (if required)