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Roles & Responsibilities

About Us:

We are a leading laptop repair company specializing in high-quality hardware and software solutions for all major Windows laptop models. Our team is dedicated to providing exceptional customer service and expert technical support. We are looking for a dynamic Help Desk & IT Support Sales Consultant to join our growing team

Job Description:

As a Help Desk & IT Support Sales Consultant, you will play a key role in diagnosing technical issues, performing laptop repairs, and driving sales through excellent customer engagement. You will interact with customers both face-to-face and via phone, providing expert advice and ensuring top-notch service.

Key Responsibilities:

• Diagnose & Repair: Identify hardware/software issues in laptops and conduct high-quality repairs independently.
• Technical Expertise: Disassemble and reassemble various Windows laptop models with precision.
• Customer Service: Build strong relationships with customers, ensuring a smooth and positive repair experience.
• Sales & Consultation: Recommend repair solutions, upsell services, and close sales with strong persuasion skills.
• Problem-Solving: Troubleshoot technical issues efficiently and provide clear explanations to customers.
• Team Collaboration: Work closely with technicians and support staff to ensure seamless service delivery.

Requirements:

• Minimum 2 years of experience in sales or customer-facing roles (preferably in mobile/laptop repair).
• Strong knowledge of Windows laptop hardware/software troubleshooting and repair.
• Ability to diagnose, disassemble, and repair laptops independently.
• Excellent communication, negotiation, and presentation skills.
• Customer-focused mindset with strong problem-solving abilities.
• Ability to thrive in a fast-paced, target-driven environment.

Benefits:

• Salary: 2,500–3,000/month (Base Salary)
• Annual Leave: Up to 10 days
• Medical Leave: Up to 14 days
• Health Insurance
• Supplemental Pay: Commission-based incentives

Work Arrangement:

• On-Site Position (No Remote Work)

How to Apply:

Interested candidates can send their resume to:

Email:

WhatsApp: +65 9826 6901

Join our team and be part of a company that values expertise, customer satisfaction, and growth

Tell employers what skills you have

Keyboards
MacOS
Troubleshooting
Laptops
repair laptops
laptop systems
Troubleshooting Laptop
Retail Sales
Computer Hardware
repair issues
Good Communication Skills
Computer Repair
Windows
Apple Mac
Assembling
Customer Oriented
Excel
Windows O/S
Team Player
Laptop hardware

**Our Mission**
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
**Who We Are**
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
**Your Career**
This Strategic Alliances role will develop the full 360 degree Managed Security Service Provider (SP) partner led growth from leveraging partner teams and reach, especially for Managed Services. Reporting to the JAPAC Strategic Alliances Director, you will center your role on developing and growing partner led opportunities with MSSP partners who actively drive revenue for their business in Managed Security Services.
You will build the Go-to-Market (GTM) Plan for MSSP across the JAPAC Theatre as follows:
* Focus Regional Managed Security Service Providers (among the 6 geographic Areas of JAPAC Theatre)
+ Executive & Business Unit Structures
+ Unique Differentiator/s for each MSSP
+ Service Offerings that Embed PANW Platforms
* Execute & Enhance the GTM Plan
+ Execute Joint Planning with Focus Partners with Executive Support
+ Oversee Joint Service Offering Development
+ Clarify or Develop Unique Market Messaging & Positioning
+ Encourage Joint Sales, Presales, Channel Teams and Delivery Enablement
+ Collaborate with Marketing for Demand Generation Campaigns
You will be responsible for educating and engaging the sales account teams within partners and at PANW on the benefits of tri-party collaboration. We win by leading and intentional joint account engagement to solve our joint customers biggest challenges of securing their digital way of life. Success in the role will also require developing a strong internal network across PANW teams, including Sales, Marketing, Area Channel Business Managers, Sales Engineers and most importantly our Next Generation Security solutions specialists.
**Your Impact**
+ Grow MSSP partner-led transactions - New Customer Acquisitions
+ Embed PANW solutions into MSSP partners service offerings
+ Business development with partners involvement to help activate them on PANW offerings
+ Build a strong business network within the JAPAC and Areas' channels organizations - It is your responsibility to continue to nurture and grow your network
+ Engaging with key stakeholders (PANW Area and Channel leadership, Channel Business Managers, Distributor Business Managers) to build and execute on a your MSSP channel plan
+ As part of the overall JAPAC theater plan, activate Focus Regional MSSP partners who prioritise Cybersecurity in their Managed AI, Network, Cloud or SOC go-to-market strategy
+ Develop and execute business plans driving all aspects of the partner relationship to maximize growth opportunities and ensuring partner is well-positioned to deliver successful customer implementations and recommendations
+ Work well in a team environment to ensure partner and customer satisfaction
+ Design compelling value propositions that inspire MSSP to promote our solutions
+ Work with select partners and help them build a services catalog around our Platform offerings
+ Provide clear and consistent communication across the region with your dedicated partners to build strong partnerships throughout your assignment
+ Lead regular business performance and relationship reviews with senior management and various stakeholders
+ Build and maintain activity of performance reports and activity dashboards
**Your Experience**
+ 15+ years of relevant experience in partner sales, account management, or business development
+ Experience working with Regional MSSPs, Systems Integrators, or emerging SP partners
+ Business relationships with Managed Security Service Providers across JAPAC would be an advantage
+ Understanding of Alliances channel operating models
+ Experience in cybersecurity would be an advantage
+ Knowledge of sales, marketing, and solution development
+ Experience in an overlay or solutions specialist role
+ Experience in solution development with cross functional technologies or complimentary vendors
+ Experience working with Service Providers and their partner ecosystem
+ Understanding of Alliance operating models
+ Knowledge of sales, marketing, and solution development
+ Demonstrate strong initiative and ability to think creatively with excellent presentation, written, and overall communication skills
+ Consistent track record of leading complex sales situations through negotiation and conflict resolution
**The Team**
The Ecosystems organization at PANW is a strategic pillar for our continued growth within cybersecurity, and a critical component to accomplishing our mission. Ecosystems development is an extension of the territory sales team, with the ultimate goal to train and enable our channel partners to become empowered in the use and sales of our products.
**Our Commitment**
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.

Entry-Level IT Support Specialist

We are seeking an Entry-Level IT Support Specialist to join our team. As a key member of our support staff, you will provide timely and effective assistance to users experiencing technical difficulties.

• Provide first-line support for hardware and software issues
• Troubleshoot basic network problems on Desktop and Laptop
• Install and configure operating systems and applications
• Troubleshoot connectivity issues for Desktop and Laptop
• Assist in updating product images on the company website
• Support users with various technical inquiries

This role is ideal for fresh graduates or individuals looking to kick-start their career in IT support. A willingness to learn and adapt quickly is essential. The successful candidate will be provided with comprehensive training and guidance to ensure their success in this position.

Please note that this role requires strong problem-solving skills, attention to detail, and excellent communication abilities. If you are a motivated individual who is eager to learn and grow, we encourage you to apply.