1,654 Service Operations jobs in Singapore

Are you an organized, customer-focused individual with a passion for the automotive industry? Join our dynamic team as a Service Coordinator and play a vital role in ensuring smooth operations and excellent customer service!

Key Responsibilities:

- Coordinate and schedule vehicle servicing, maintenance, and repair appointments.

- Serve as the primary point of contact between customers and the workshop.

- Update customers on job status, cost estimates, and repair timelines.

- Maintain service records and ensure accurate documentation.

- Handle customer inquiries and resolve service-related issues professionally.

Email resume to

Join to apply for the Service Operations Manager role at KONE

Join to apply for the Service Operations Manager role at KONE

KONE moves two billion people every day. As a global leader in the elevator and escalator industry, we employ over 60,000 driven professionals in more than 60 countries worldwide joined together by a shared purpose, to shape the future of cities. In 2024, we had annual net sales of EUR 11.1 billion.
KONE has consistently been featured on Forbes list of World's Best Innovative Companies, World's Best Employers & World's Largest Public Companies. At KONE, we believe in teamwork and a work culture where everyone can be who they are. This is exactly what makes us strong and successful.
Why this role?
Service Operations Manager leads and coaches the team to reach the Maintenance operations targets and objectives.
What will you be doing?
Operations management

• Accountable for safety of employees and end-users, ensuring safety is a mindset without any compromises
• Responsible for high level of customer satisfaction in the region or unit
• Accountable for leading the Maintenance operations and ensuring the quality and profitability of service delivery
• Accountable for making sure that individual target setting and action planning takes place
• annually, and is followed-up in regular reviews (Field Operations Management Model FOMM)
• Accountable for cascading the FL and regional direction and targets to his/her team
• Accountable for making sure that individual targets are defined in the beginning of the year and adjusted if needed during the year
• Accountable for setting Individual Operations Plans for supervisors that which support them in achieving their objectives
• Accountable for following up the progress regularly
• Accountable for making sure that safety and business process are regularly audited, and needed corrective actions identified and implemented
• Responsible for driving the deployment and following up the progress of KONE Way initiatives in his/her area (e.g. Supervisor Role and Mobility, Field Service Management, Dynamic Maintenance Planning, Field Operations Management Model, 24/7 and VAS services, etc.)
  

• Sets, communicates and follows received orders and monetary value sales targets according to market potential and FL unit guidelines
• Ensures in collaboration with FL repair sales manager that the correct offering and value propositions are available and used by operations team
• Accountable for his/her team’s received orders as well as that short- and long-term monetary targets are met, and that work is executed and invoiced
  

• Actively works with customers to find ways to win with customers
• Coach team of supervisors and technicians to be customer centric
• Drive high standard Customer service capability by working closely with Sales, CS&A, and Technical Helpdesk teams
  

• Leads and coaches the team of supervisors and manages the performance of the team through weekly 1-on-1 Traction Control discussion with supervisors, regular field/customer visits with supervisors and regular field audits with supervisors
• Ensures adequate resources to achieve the short and long-term targets of maintenance operations team
• Drives employee engagement initiatives
• Accountable for developing the competences of the maintenance operations team
  

• Prior working experience in elevator maintenance business and customer relationship management is an asset
• Customer relationship management skills and experience
• Market and customer business understanding
• Project management skills and experience
• Wide knowledge of construction industry contracts and their management is an advantage
  

• Career progression in opportunities within a global organization
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work
• Comprehensive learning and development programs covering a wide range of professional skills
• You are surrounded by fun colleagues and a lively working environment. The best part is all leaders are great and open-minded
  

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Industrial Machinery Manufacturing

Referrals increase your chances of interviewing at KONE by 2x

Sign in to set job alerts for “Service Operations Manager” roles.

Senior Manager / Director, Strategic Operations Support

Senior Manager, Operations Programs & Performance

Operations Manager – Environmental Testing Services

CUSTOMER SERVICE MANAGER (MANUFACTURING) - SWISS MNC

Business Banking Service Manager – Emerging Business Customer Service Unit

Customer Service and Administration Manager SEA (m/f/d)

HR Services - Process & Operations Manager (APAC)

Product Operations Program Manager - TikTok Shop

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Are you an organized, customer-focused individual with a passion for the automotive industry? Join our dynamic team as a Service Coordinator and play a vital role in ensuring smooth operations and excellent customer service!

Key Responsibilities:

- Coordinate and schedule vehicle servicing, maintenance, and repair appointments.

- Serve as the primary point of contact between customers and the workshop.

- Update customers on job status, cost estimates, and repair timelines.

- Maintain service records and ensure accurate documentation.

- Handle customer inquiries and resolve service-related issues professionally.

Email resume to

This role oversees the delivery of desktop IT concierge services, ensuring alignment with client expectations and service level agreements.

• Manage and oversee the delivery of desktop IT concierge services to ensure alignment with client expectations and SLAs.
• Monitor service performance and proactively address any deviations from agreed standards.

Effective leadership is crucial for this role. As a leader, you will be responsible for mentoring a team of IT support professionals, fostering a culture of excellence and continuous improvement.

• Lead and mentor a team of IT support professionals, fostering a culture of excellence and continuous improvement.
• Conduct regular performance reviews, provide coaching, and develop team members to achieve their full potential.

This position requires strong communication and interpersonal skills to build relationships with clients and stakeholders.

• Serve as the primary point of contact for clients, ensuring their needs are met and their expectations are exceeded.
• Address and resolve client concerns promptly, maintaining high levels of satisfaction.

Process optimization is key in this role. You will be responsible for developing and enforcing standard operating procedures (SOPs) for desktop IT concierge services.

• Develop and enforce standard operating procedures (SOPs) for desktop IT concierge services.
• Continuously review and improve workflows to enhance service delivery efficiency and effectiveness.

Data analysis is an essential part of this role. You will need to generate regular reports on service performance, SLA compliance, and client satisfaction.

• Generate regular reports on service performance, SLA compliance, and client satisfaction.
• Use data analytics to identify trends, root causes of issues, and opportunities for improvement.

Technological advancements require seamless integration into the desktop support environment.

• Ensure seamless integration of new tools and technologies into the desktop support environment.
• Stay updated on emerging trends and innovations in IT service management to incorporate best practices.

Effective resource allocation is critical for this role. You will need to manage budgets for desktop IT concierge services, ensuring optimal allocation of resources.

• Manage budgets for desktop IT concierge services, ensuring optimal allocation of resources.
• Plan and coordinate resource allocation to meet current and future client demands.

The ideal candidate should possess a bachelor's degree in Information Technology, Computer Science, or a related field. Relevant certifications such as ITIL Foundation or Microsoft Modern Desktop Administrator are highly desirable.

Some of the key requirements include:

· Experience: Minimum 5 years of experience in IT service delivery, with a focus on desktop support and end-user services.

· Strong understanding of desktop environments, hardware, software, and IT support tools.

· Proven ability to manage and motivate a team of IT professionals, driving performance and engagement.

· Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders.

· Strong analytical and problem-solving skills to manage and resolve complex issues effectively.

· Exceptional planning and organizational abilities, with a focus on delivering results in a fast-paced environment.

** The position is available for a 5-day workweek. **

We are seeking a skilled Service Operations Specialist to provide top-notch after-sale service and support, ensuring complete customer satisfaction.

• Responsible for delivering installation, retrofit & upgrade, preventive maintenance, troubleshooting, and repair services for electronics assembly and inspection equipment.
• In charge of diagnosing technical issues, determining solutions, and assisting customers in implementing fixes.
• Conduct on-site evaluations for electronics assembly and inspection equipment at customer sites.
• Support sales teams with technical expertise and product application knowledge.

• Maintenance of a diploma in Electrical or Electronic Engineering.
• A minimum of 2 years of experience in the Electronics and Semiconductor or Automation industry.

To be considered, please submit your application online or contact us for a private discussion. Your interest will be treated with utmost confidentiality. We regret that only shortlisted candidates will be notified or contacted.

Roles and Responsibilities:

• Lead a team of Major Incident Managers, Problem Managers and Change Managers.

• Lead and oversee major incidents (severity 1 & 2) for all IT systems to ensure timely recovery of services.

• Ensure closure of incident & problem tickets, meeting the agreed SLAs.

• Ensure major incidents communications such as activating War Room for triage, Conference Bridge and send incident broadcast communication to all Synapxe stakeholders and provide regular updates via incident tracking dashboard until incident closure.

• Collaborate and across multiple internal teams to restore services when incidents occurred, gather required experts to perform root cause analysis for problem resolution.

• Oversee the Problem Management process to produce reports on Root Cause Analysis, SLA measurement and/or performance of incident & problem management and present to Synapxe management when required.

• Oversee the Change Management process and ensure flawless execution of the process.

• Drive IT IPC contract/service provider's performance for IT Operations and ensure Service Level Agreements have been fulfilled and established improvement plans.

• Drive the Major Change Review meetings to deconflict major changes.

• Work closely with the monitoring teams to ensure potential major incidents are arrested at an early stage prior to impact.

• Work closely with the Disaster Recovery team during yearly exercises and any real time invocation of DR services.

• Maintain processes, templates and SOP, website and support information related to Incident, Problem & Change Management and manage relevant ad-hoc duties.

Requirements / Qualifications

• Bachelor's Degree in Computer Science or related diploma/degree with min 10 years' experience

• Familiarity with ITIL framework & methodologies.

• Demonstrable experience and capability to interact with senior management.

• Welcome new challenges, understand the sense of urgency and be able to manage different priorities.

• Uses best practices and knowledge of internal or external business issues to improve products or services

• Exercises judgment within defined procedures; practices and policies to obtain solution

• Experience working in an infrastructure technology environment highly desirable

This is an exceptional opportunity to lead service operations and build lasting relationships with guests.

We are seeking a seasoned professional who can take charge of our service team, ensuring that every guest leaves happy and satisfied with the experience at our restaurants.

• Lead service operations, driving excellence in every aspect of our service delivery
• Build and maintain strong relationships with guests, providing personalized experiences that exceed their expectations
• Take orders and describe menu options, leveraging your extensive product knowledge to make recommendations
• Upsell products confidently, based on your expertise and passion for our offerings
• Ensure outlet setup is complete and conduct thorough walkthroughs before each shift
• Maintain high levels of guest satisfaction by being proactive in service and bar operations
• Continuously improve procedures and systems, identifying areas for growth and development
• Conduct basic training and ensure staff adhere to established Standard Operating Procedures (SOPs)

• Customer Service Skills: Provide exceptional service, addressing guest needs promptly and professionally
• Product Knowledge: Showcase in-depth understanding of our menu offerings, ingredients, and preparation methods
• Customer Retention: Foster long-term relationships with guests, encouraging repeat visits and loyalty
• Sales: Confidently upsell products, meeting or exceeding sales targets
• Listening Skills: Effectively listen to guests, responding to their needs and preferences
• Ingredients: Demonstrate expertise in menu ingredients, preparation methods, and presentation
• Restaurants: Possess a deep understanding of restaurant operations, including inventory management and cash handling
• Inventory: Manage inventory effectively, minimizing waste and optimizing stock levels
• Approachable: Maintain a friendly, approachable demeanor, making guests feel welcome and valued
• Attentive: Provide attentive service, monitoring guest needs and preferences throughout their experience
• Restaurant Management: Oversee restaurant operations, ensuring seamless execution of services
• Accountability: Take ownership of actions and decisions, demonstrating accountability and responsibility
• Cashiering: Process transactions efficiently, maintaining accurate records and managing cash handling
• Customer Satisfaction: Strive for exceptional customer satisfaction, resolving issues promptly and professionally
• Customer Service: Deliver exceptional customer service, responding to guest needs and preferences
• Food Service: Prepare and serve food to the highest standards, maintaining a clean and safe environment
• Human Capital: Develop and implement strategies to attract, retain, and engage top talent
• Hospitality: Provide warm, welcoming hospitality, creating memorable experiences for guests

We believe in taking care of our people, so they can take care of others. Our comprehensive benefits package includes:

• TLBG Partnership Programme: Monthly sales incentives to recognize and reward outstanding performance
• Medical and Insurance Coverage: Comprehensive health insurance and medical coverage
• Employee Dining Discounts: Enjoy discounts across our venues, promoting teamwork and camaraderie
• Celebrations for Key Milestones: Recognize and celebrate individual achievements and milestones
• One Month Sabbaticals: Reward long-service employees with a well-deserved break

We're committed to creating a culture that values community, diversity, and inclusivity. Join us and be part of a dynamic team that's passionate about shaping the future of our industry.

The Service Operations Specialist is responsible for ensuring exceptional customer experiences by delivering high-quality service and maintaining superior standards of hygiene, safety, and organization.

• Main Responsibilities:
• Set up table settings and replace soiled items to prepare tables for the next customers
• Serve food and beverages, matching orders to corresponding tables
• Operate POS systems when managing beverage orders
• Provide exceptional customer service and create a positive experience
• Maintain high standards of hygiene, safety, and organization, adhering to company policies
• Assist with shift opening, operating, and closing, executing daily tasks according to staff roster
• Suggest areas for improvement and implement changes within work area

• Liaise effectively with Mandarin-speaking colleagues
• No prior experience necessary, comprehensive training provided
• Ability to work 5.5 days per week
• Flexibility to work on Public Holidays and weekends

• Multi-tasking expertise
• Proficiency in Microsoft Office
• Microsoft Excel skills
• Customer Experience knowledge
• Interpersonal Skills
• Inventory Management capabilities
• Procurement skills
• Team Player attitude
• Customer Service skills
• Able to Work Independently

Job Title: Service Operations Manager

">
• Assist in overseeing the service delivery of a restaurant, ensuring seamless guest experiences.
">
• Greet and coordinate guest seating to ensure timely and efficient service.
">
• Recognise regular guests and communicate their preferences to management for personalisation.
">
• Efficiently manage guest requests during peak hours without delays.
">
• Swiftly record and report guest complaints to the Restaurant Manager.
">
• Ensure team briefings are conducted before each service period to maintain consistency.
">
• Promote customer loyalty by establishing a consistent database and providing tailored services.
">
• Handle emergencies and difficult situations with professionalism.
">

">
• Forecasting and inventory management for optimal stock levels.
">
• Proficiency in Microsoft Office applications for administrative tasks.
">
• Excellent customer care and relations skills.
">
• Cashiering and basic accounting knowledge.
">
• Leadership and human resources skills for team management.
">
• Scheduling and facilities management expertise.
">

A dynamic work environment where you can develop your skills and contribute to our success.