1,093 Service Operations jobs in Singapore

Service Manager is responsible to maintain high levels of service and to ensure that all IT operations activities are performed. You are the subject matter expert in technology and/or business domain.

You are responsible to drive both internal and external teams in the resolution of complex problems to esnure high resiliency and compliance to SLAs, KPIs and metrics relating to service performance and operations performance. You should possess strong analytical skills in the completion of service operations related activities and are responsible for tracking and analyzing important reports covering service performance metrics and operations activities.

About Pawkit

Pawkit is Singapore's first tech-enabled housecall platform for pets, offering grooming, veterinary, and wellness services directly to owners' homes. We're scaling fast and looking for a Service Operations Executive who thrives in fast-moving environments, enjoys problem-solving, and wants to be at the heart of building the future of pet care.

This role is the nerve centre of Pawkit's daily operations. You'll ensure housecall appointments run smoothly, customer service (CS) works like clockwork, and all medications and orders are shipped out accurately. You'll coordinate across customers, service providers, drivers, and internal teams — keeping everything moving without dropping the ball.

• Morning: Review housecall schedules, confirm groomers/vets/drivers are equipped, and ensure the first batch of medications and orders are prepared accurately. Align with the CS team on daily priorities.
• Midday: Monitor live appointments via WhatsApp/dashboard. Support providers in real time, liaise with customers, and coordinate logistics (drivers, orders, consumables). Spot-check CS interactions for tone and accuracy.
• Afternoon: Track service completion, update CRM with notes, and verify that all orders and medications have been dispatched correctly. Escalate issues quickly (no-shows, customer complaints, shipping errors).
• Evening: Reconcile the day's appointments and orders. Prepare a short ops report (cancellations, complaints, CS performance, shipping status, "wins of the day"). Plan for tomorrow.

This role is perfect for someone who enjoys being in control of moving pieces, thrives under pressure, and takes pride in operational precision.

• Coordinate daily schedules and logistics for housecall services.
• Ensure CS responses are timely, accurate, and consistent with SOPs.
• Oversee order accuracy: medications, consumables, and customer deliveries.
• Troubleshoot real-time service and customer issues.
• Track KPIs daily (appointments, order fulfilment, CS SLA).
• Support onboarding and training of new service providers.

• Strong organisational and time management skills.
• Tech-competent (comfortable with CRMs, WhatsApp Business, scheduling tools).
• Clear, empathetic communicator who can be firm when needed.
• Solutions-oriented, stays calm under pressure.
• Genuine love for animals and empathy for pet owners.

Bonus:

• Operations/logistics or healthcare/service experience.
• Driving licence (to support logistics if needed).
• Prior experience with CS or order fulfilment.

• Salary: $2.5k – $3.5k/month, depending on experience.
• Hands-on role in a fast-growing pet-tech startup with regional expansion plans.
• The chance to directly shape how thousands of pet owners experience housecall care.

Benefits

• 14 days annual leave + MOM-standard sick leave/PHs.
• 4 days annual pet care leave
• Staff discounts on Pawkit services and products.
• Career progression opportunities.
• For exceptional performers: potential for sweat equity/ownership stake in Pawkit.

Job Highlights:

• Nearest MRT: Ubi MRT
• Contract duration: 11 months
• Salary: Up to $3,00/month.
• Hybrid: 1 day WFH/week

What You'll Do

Customer Service Support

• Handling enquiries via calls, emails, and walk-ins.
• Guiding customers on application procedures and requirements.
• Assisting with forms, documentation, and appointment scheduling.
• Maintaining service records and supporting service improvements.

Project & Operational Support

You will also support special projects such as card reprinting, which includes:

• Coordinating logistics and scheduling.
• Assisting with stakeholder communication and troubleshooting issues.

Collaboration

• Work with the Customer Service Team and Head Personnel to ensure smooth operations.
• Support customer-facing roles by sharing best practices.
• Liaise with internal departments to address enquiries and project needs.

What We're Looking For

• Singaporean only.
• Minimum Diploma holders.
• Proficient in Microsoft Office applications, including Word and Excel.
• Prior experience in customer-facing or administrative roles preferred would be advantageous.

Interested candidates please click "Apply Now".

We regret to inform that only shortlisted candidates will be informed.

Angelle Patrick John

Outsourcing Team

BGC Group Pte Ltd

EA: 05C3053

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About Us

At Clixer, we're transforming network infrastructure for the hyper-connected world. With the rise of connected devices, cloud computing, and data-heavy applications, networks face unprecedented demands—and our innovative monitoring and packet broker technology meets them head-on. We empower businesses to simplify complexity, enhance security, and maximise ROI, offering real-time visibility and high-performance scalability. Join our team of forward-thinking professionals who are passionate about making networks smarter, faster, and more resilient and help shape the future of connectivity.

Our Culture

At Clixer, we drive change. Our culture is a vibrant blend of passion, creativity, and a relentless pursuit of excellence. Every team member is empowered to challenge the status quo and contribute to our collective success.

Who You Are

You are an operations-focused professional who thrives in dynamic, fast-paced environments. With a strong sense of ownership and eye for detail, you are the calm amidst the chaos—someone who can juggle multiple projects, resolve service issues, and keep teams aligned and customers informed. You understand that smooth operations and reliable service delivery are the backbone of an excellent client experience.

You take pride in being organised, resourceful, and proactive. Whether it's coordinating schedules, resolving service issues, maintaining documentation, or improving internal workflows, you bring precision and accountability to everything you do. You value collaboration and clear communication, and you're driven to make a meaningful impact behind the scenes.

The Role

As a Technical Services Coordinator , you will play a pivotal role in supporting the end-to-end operations of Clixer's Client Solutions Delivery team. This team is responsible for both project implementation and ongoing customer success after implementation, and you will act as the operational glue that ensures everything runs smoothly.

In this role, you will:

• Manage incoming service requests and monitor progress against SLAs
• Maintain documentation, service records, and internal reports with high accuracy
• Track inventory, equipment, and logistics for project readiness
• Facilitate communication across technical, customer success, and sales teams
• Recommend and implement workflow improvements for better efficiency and compliance

You will be working closely with engineers, project leads, and customer stakeholders to ensure on-time delivery and operational excellence. This is a hands-on role for someone who wants to be at the heart of service execution, with a strong focus on precision, planning, and people coordination.

What Requirements You Need

• Diploma or Degree in Engineering, IT, Operations Management, or related field
• Minimum 2–3 years of experience in technical support, project coordination, service operations, or logistics coordination
• Exposure to a technology-driven or service delivery environment preferred
• Ability to track multiple projects and ensure timelines are met
• Skilled in executing and refining standard operating processes
• Basic understanding of IT or technical service workflows
• Focused on responsiveness, service recovery, and satisfaction
• Strong ability to maintain accurate records and reports
• Able to coordinate and facilitate between technical and non-technical teams
• Proactive in identifying issues and driving resolution

We regret to inform that only shortlisted candidates will be notified.  All applications will be treated with the strictest confidence.

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The Location:

Ubi Vertex Building

Are you data-driven, detail-oriented, and passionate about enhancing customer service operations? We're looking for a Senior Executive to join our Customer Service Analytics team.

This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys solving complex problems, and is eager to gain hands-on experience with tools like Zendesk, RPA, and cutting-edge CX innovations such as Voicebot and Chatbot initiatives.

Start in Oct, 6 months contract (Maternity Cover)

Mon- Fri: 8.30am – 6.00pm

West, 1 min walk near MRT

Key Responsibilities:

• Manage and optimize Zendesk accounts, workflows, and license usage

• Build and maintain custom BigQuery SQL queries and operational dashboards

• Act as a Subject Matter Expert (SME) for Zendesk workflows and automations

• Support and co-develop Robotic Process Automation (RPA) workflows

• Lead exciting CS innovation projects such as Voicebot and Chatbot

• Prepare and update monthly performance and operational reports

• Conduct data analysis and reporting to support key decision-making

• Oversee webform updates and troubleshoot with developers

• Ensure proper reporting and system maintenance for new workflows

Requirements:

• Min. Degree required.

• Proven experience in data analysis, system maintenance, and dashboard creation.

• Strong expertise in SQL (BigQuery preferred) and solid understanding of RPA workflows

• Familiarity with Zendesk or other customer service platforms

• Experience in end-to-end User Acceptance Testing (UAT)

Click APPLY with your resume

We regret to inform that only shortlisted candidates will be notified

Lavia Tay (R

RecruitFirst Pte Ltd (E.A.13C6342)

• Description:
• Manages the repacking and labelling of products operations by leading the team to ensure smooth and speedy delivery of products to clients.
• Ensure the warehouse practices are in compliance to the safety code of conduc.
• Maintains warehouse staff by recruitment, selection,orientation and training of employees.
• Determines staffing levels and in charge of assigning workload to the warehouse staff.
• Manages the repacking and labelling of products operations by leading the team
• Any other duties assigned by the management.
• Maintain and monitor warehouse staff by training the employees
• Hiring, training, and evaluating employees and taking corrective action when necessary.

ve systems, policies, and procedures.Requirements:

• Diploma or Bachelors degree in relevent field is advantage.
• 5 or more years experience in Logistics/Warehouse
• Experience in leading a team
• Strong leadership,proactive,organized,meticulous and able to work well under tight schedules
• Have working experience with E-commerce,FMCG are preferred.
• Demonstrable experience and capability to interact with senior management.
• Uses best practices and knowledge of internal or external business issues to improve products or services
• Ensure accurate record-keeping and handle all necessary documentation for cargo and vessel operations.

Position Overview

Service Manager is responsible to maintain high levels of service and to ensure that all IT operations activities are performed. You are the subject matter expert in technology and/or business domain.

You are responsible to drive both internal and external teams in the resolution of complex problems to esnure high resiliency and compliance to SLAs, KPIs and metrics relating to service performance and operations performance. You should possess strong analytical skills in the completion of service operations related activities and are responsible for tracking and analyzing important reports covering service performance metrics and operations activities.

Role & Responsibilities

• Serve as a Subject Matter Expert to enhance the organization's capability in applying service operations and maintenance frameworks effectively
• Implement response and recovery plans focused on improving service recovery processes
• Assist senior leaders in disaster recovery planning and related activities
• Lead internal and third-party service provider review meetings to discuss performance, service improvements, quality, and processes
• Troubleshoot and resolve service health issues, coordinating with relevant parties to eliminate impediments impacting service performance
• Organize system activities, including planned maintenance events, system backup processes, and disaster recovery drills
• Support and assist in high-severity incidents, facilitating problem management meetings
• Develop operational support material blueprints for application disciplines, ensuring they are concise and comprehensive, covering internal security and technology standards
• Collaborate with multiple internal teams to restore services during incidents, gathering necessary experts for root cause analysis and problem resolution
• Track and ensure compliance with SLAs, KPIs, and metrics related to service and operations performance

Requirements

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field
• Minimum of 8 years of experience in IT service management or related roles
• Proven experience in managing service operations, incident management, and problem resolution
• Experience working with third-party service providers and vendors

Apply Now

NOTE: It only takes a few minutes to apply for a meaningful career in HealthTech - GO FOR IT

Salary: UP to $3500 + Variable Bonus + Medical & Flexi Benefit

5 Days Work (Monday to Friday / 8.30AM – 6.00PM)

Location: Bedok (Walking Distance from MRT)

Telecommunication Industries

Good Career Prospect

Well Established Company in Singapore

Job Scope

• Perform handset activation, provisioning, and configuration to ensure devices are fully operational and compliant.
• Coordinate with IT Support to troubleshoot and escalate technical issues while maintaining accurate documentation.
• Assist customers with device setup, inquiries, and basic troubleshooting; provide professional support to resolve issues.
• Ensure timely service delivery, uphold data privacy and safety standards, and prepare progress reports for supervisors.
• Provide after-hours remote support when required, responding promptly to urgent service requests or escalations.
• Support daily operational and administrative tasks, working closely with customer service and logistics teams to ensure smooth fulfilment.

Requirements

• Secondary School Qualification or Above
• 1 – 3 Years of working experience
• Mobile phone activation or service provisioning preferred but not a must
• Candidate must be comfortable with back end support and customer facing duties

Interested applicants are welcome to apply online with updated Resume/CV via Apply Now button

Only shortlisted candidate will be notified

Soo Kok Ee (Jeffrey)

Registration No: R

We are seeking a detail-oriented and proactive Service Operations Coordinator to support the day-to-day operations of our cleaning services.

• Manage and coordinate cleaning teams, ensuring high-quality service delivery, client satisfaction, and efficient logistical tasks.
• Plan and organize daily cleaning schedules with senior management.
• Coordinate with supervisors and staff to ensure timely execution of jobs.
• Monitor site operations to ensure service quality and adherence to standards.
• Support manpower deployment, rostering, and equipment maintenance.
• Conduct site visits and audits to monitor performance and address issues.
• Liaise with clients for feedback and resolve basic service complaints.

To succeed in this role, you will need:

• Proven experience in operations, cleaning services, or related field.
• Excellent communication and interpersonal skills.
• Ability to manage teams and coordinate multiple tasks efficiently.
• Knowledge of cleaning equipment, techniques, and safety procedures.
• Basic computer skills (MS Excel, Word, email).