1692 Service Industries jobs in Kallang

• Singapore, Singapore
• Information Technology

Grade Level (for internal use):

11

The Role: Lead Service Management Engineer

We're seeking a talented and highly motivated Engineer to help us in Service Management (2nd line Application Support). Solve interesting technical challenges in the areas of distributed high-performance computing for a high-available cloud environment. Candidate is willing to explore new tools & technologies to meet the product demands. This person will report directly to the regional support manager responsible for Service Management on these systems and will work closely with the global team contributing to the quality of our support.

The Team: As a global leader in transaction reporting, the Cappitech team have been providing Regulatory Technology solutions for over two decades. Our cloud-based, cross regulation SaaS platform allows banks, brokers, hedge funds, asset managers, insurance companies and corporates to comply with global regulatory requirements.

Our technology team is expanding, and you will play an important role in making sure we can still move fast while doing things the right way. You will be working with product, dev, and QA teams to insure we accomplish our goals for building new functionalities for our products while ensuring teams follow agile practices and are well motivated and empowered. S&P Global values focus on inclusiveness, collaboration and integrity and our management team strive to provide a work environment that encourages our colleagues to achieve their full potential.

The Impact: This role is critical to ensure the wagon keeps running. The team ensures the smooth working of the infrastructure and helps in resolving client issues in a timely manner. Customer satisfaction matters a lot and the person in this role will ensure that happens.

What's in it for you: You will be working with a brilliant set of people who bring the best in you. You will be working closely with the development team on latest technologies and get exposure to cloud technologies.

Responsibilities:

• Apply strong technical skills and good business knowledge together with investigative techniques to identify and resolve issues efficiently and in a timely manner.
• overall accountability for defining the service and making sure the services are then delivered in line with the agreed business requirements.
• Work collaboratively with development team as required for third line escalation.
• Implement and monitor system checks for early detection of potential problems and raise the appropriate service outage ticket to initiate the incident management process when needed.
• Drive and engage in disaster recovery processes for all products.
• Coordinate with product and delivery teams to ensure the Service Management team is ready for new releases and engaged in early design of new enhancements.
• Work on initiatives and continuous improvement process around proactive application health monitoring, reporting, and technical support.

What We're Looking For:

• 10+ years of experience in Service Management (Application Support) role
• Proven track record of leading the small size team and should be able to collaborate with global teams.
• Experience working with DBs, SQL knowledge, including database query plan analysis and monitoring.
• Knowledge of operating systems especially Windows and Linux is a must.
• Good shell scripting experience. Ability to use python scripting is an advantage.
• Familiar with monitoring applications, reading logs, experience with logging tools such as Splunk, Datadog.
• Must have fundamental knowledge of networking basics and topology. Should be able to understand the basic concepts around Load Balancers.
• Knowledge of AWS/CI-CD and some of its technologies such as Git, Micro services, EC2, etc is an advantage.
• Must be knowledgeable in SDLC and experience in raising development bugs – including priority assessment, high quality analysis, and detailed investigation. Understanding of agile methodology, a plus.
• Ability to communicate ideas in both technical and user-friendly languages.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit

What's In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit:

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a domain or any other regionally based domains, it is a scam and should be reported to S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision -

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103 - Middle Management (EEO Job Group) (inactive), 10 - Officials or Managers (EEO-2 Job Categories-United States of America), IFTECH Middle Management Tier II (EEO Job Group)

Job ID:

Posted On:

Location: Singapore, Singapore

The ideal candidate will have a strong background in IT service management and experience with ServiceNow technology workflows. They will be responsible for leading solution implementation, designing and quality assurance, client and sales engagement, auditing and enhancement, and process alignment.

As a ServiceNow solutions leader, you will take ownership of solution design and lead the end-to-end implementation for clients, from initial concept to final delivery. You will conduct comprehensive design reviews and perform data quality assurance to ensure the integrity and effectiveness of our solutions.

• Minimum of 5 years in IT or customer support, with at least 3 years as a technical consultant or business analyst focused on ServiceNow implementation.
• Proven experience working with ServiceNow Technology Workflows, including ITSM, ITOM.
• A minimum of 1 year of experience implementing and aligning business processes with ITIL best practices.
• Technical Knowledge: Strong understanding of SQL, XML, and other web-based technologies.
• Certifications: At least one relevant ServiceNow CIS (Certified Implementation Specialist) certification is required.
• Ability to manage multiple accounts simultaneously while demonstrating a positive, problem-solving attitude.
• Must be a proactive self-starter with the ability to work independently and assume a leadership role.

This role offers a hybrid work environment, providing a balance between remote work and in-office collaboration. The company values its employees' well-being and offers benefits that promote a healthy work-life balance.

As a ServiceNow solutions leader, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional solutions. You will be responsible for managing communication with external client teams throughout the sales cycle and post-sales delivery, contributing to RFPs by providing expert content and technical solutions, and auditing existing client implementations to identify areas for improvement and recommend strategic enhancements.

Job Summary

Yuka is seeking dedicated Bank IT Service Management personnel to join our dynamic team in Singapore. Here, you will play a crucial role in providing high-quality IT support to the customers and fostering a culture of collaboration, transparency, and accountability.

We are offering a 2-year renewable contract based on satisfactory performance and strong performers may be converted to Permanent staff.

Job Responsibilities

User Support & Incident Handling/Customer relationship and communication

• With service mindset, respond and resolve user queries efficiently while ensuring excellent customer service.
• Provide both technical and non-technical support for Singapore Branch users.
• Ensure clear, concise, and professional communication with users, technical teams, and senior management.

Documentation and Continuous Process Improvement

• Identify opportunities to enhance Help Desk processes and workflows.
• Contribute to the development and implementation of Help Desk policies and procedures.
• Maintain detailed user request logs and create comprehensive reports for stakeholders.
• Efficiently maintain the knowledge-based/FAQ to avoid dependency on L2 and L3 support teams.
• Introduce processes to consolidate and manage all the service requests flowing to IT department.

IT Project Planning and Execution

• Part of the Command centre team to support day1 post critical projects cutover.
• Act as a liaison between users and technical teams to facilitate smooth communication and issue resolution during solution Go Live period.

Technology exposure

• Maintaining IT Devices (iPads, Desktops, VDI's), and implement processes for comprehensive tracking and reporting.
• Overall knowledge about IT Infrastructure within a financial institute and networking devices.

Job Requirements

• Bachelor's degree in Information technology or relevant field.
• Certification in ITIL Foundation, Microsoft and CompTIA A+ is advantageous.
• Minimum 5 years of experience as IT Help Desk/IT Support with 2 years in lead position preferably in a financial institution.
• Familiarity in IT service management principles such as ITIL is preferred.
• Proficiency in ITS tools such as ServiceNow and Jira.
• Strong customer service skills, problem-solving abilities, and ability to work under pressure.
• Collaborate across organization and external providers to solve complex problems creatively.
• Exposure to the MAS technology risk management framework, overall risk awareness, and IT Infrastructure within any financial institutions is advantageous.
• Able to perform business tasks in English (reading, writing, speaking).
• Able to communicate effectively with Japanese-speaking clients in Japanese (reading, writing, speaking) is highly preferred.

Working Conditions

• Location: Various locations
• Work Hours: Monday to Friday, 8:30AM to 5:30PM
• Environment: Collaborative and inclusive workplace with opportunities for professional development
• alary: Competitive monthly salary based on experience and qualifications

Interested applicants please submit your application with your expected salary and notice period to be considered for the role.

We regret that only shortlisted candidates will be notified.

Job Summary

Yuka is seeking dedicated Senior Bank IT Service Management personnel to join our dynamic team in Singapore. Here, you will play a crucial role in leading L0/L1/L2 IT support teams to provide high-quality IT support to the customers and fostering a culture of collaboration, transparency, and accountability.

We are offering a 2-year renewable contract based on satisfactory performance and strong performers may be converted to Permanent staff.

Job Responsibilities

IT Service Management

• Service Catalogue Development: Design and document a comprehensive service catalogue, ensuring all current IT activities are structured as formal services with defined SLAs.
• Service Engineering: Lead efforts to optimize and standardize service delivery processes across L0, L1, and L2 support teams for improved efficiency and scalability.
• Continuous Improvement: Implement best practices and ITSM frameworks to enhance service quality, ensure the services are stable, and align IT services with business objectives.
• ServiceNow Implementation: Familiarity with ServiceNow implementation processes to support ITSM workflows, including incident, problem, and change management, ensuring streamlined service delivery.

Leadership

• Production Service Management: Oversee production services within banking environments, ensuring high availability, reliability, and adherence to compliance standards.
• Team Management: Lead and mentor L0, L1, and L2 support teams, fostering a culture of collaboration, high performance, accountability, and continuous improvement.
• Strategic Vision: Define and drive vision for IT service transformation, ensuring alignment with business priorities and long-term operational goals.
• Decision Making: Drive decisions involving key stakeholders, resolve service-related challenges, prioritize tasks, and ensure timely delivery of IT services.
• Performance Management: Monitor team performance against KPIs and SLAs, providing feedback and implementing strategies to enhance productivity and service quality.

Communication

• Ensure timely and clear communication and updates, including incidents, to stakeholders including senior management and end users.
• Bridge communication between technical teams and non-technical stakeholders to provide clarity and context.

Stakeholder and user engagement

• Collaborate closely with business users to understand needs and minimize incident impact on operations.
• Support Japanese-speaking stakeholders, ensuring language and cultural alignment.
• Act as liaison between Singapore and Japan-based teams, and global/regional units during incident management.

Job Requirements

• Bachelor's degree in Information technology or relevant field.
• Certification in ITIL Foundation is highly preferred.
• Minimum 10 years of experience with track records in managing IT services, Operations, Infrastructure, or Production Support in banking/financial institution.
• Experience managing critical incidents and working with virtual global teams, including Japanese-speaking stakeholders is advantageous.
• Good understanding of Service Desk Operations, Escalation Management, Incident Management, and Stakeholder Management.
• Experience with different tools such as JIRA and ticketing tools (ServiceNow).
• Strong individual decision-making and problem-solving abilities under pressure.
• Can prioritize and multitask effectively.
• Excellent interpersonal skills to foster collaboration across teams and regions.
• Able to perform business tasks in English (reading, writing, speaking).
• Able to communicate effectively with Japanese-speaking clients in Japanese (reading, writing, speaking) is highly preferred.

Working Conditions

• Location : Various locations
• Work Hours : Monday to Friday, 8:30AM to 5:30PM
• Environment : Collaborative and inclusive workplace with opportunities for professional development
• Salary : Competitive monthly salary based on experience and qualifications

Interested applicants please submit your application with your expected salary and notice period to be considered for the role.

We regret that only shortlisted candidates will be notified.

• Central Part of Singapore
• 5 days' work week
• Competitive salary and benefits with good career growth opportunities

• Manage and document patient feedback.
• Coordinate investigations and ensure timely resolution.
• Draft responses and generate feedback reports.
• Service Leadership: Implement and monitor service standards and satisfaction initiatives.
• Organize service campaigns, recognition programs, and training.
• Support clinics and committees in service quality efforts.
• Represent management in meetings and take minutes.
• Lead projects and vet materials

• Minimum Degree holder in any related discipline.
• At least 4- 5 years of experience in service/ hospitality
• Healthcare experience is preferred.
• Good interpersonal and communication skills with a passion for service
• Ability to multi-task, work independently and as a team player
• Proficient in MS Office
• Possess good time and project management skills, meticulous and well organised.

Job Summary

Yuka is seeking dedicated Senior Bank IT Service Management personnel to join our dynamic team in Singapore. Here, you will play a crucial role in leading L0/L1/L2 IT support teams to provide high-quality IT support to the customers and fostering a culture of collaboration, transparency, and accountability.

We are offering a 2-year renewable contract based on satisfactory performance and strong performers may be converted to Permanent staff.

Job Responsibilities

IT Service Management

• Service Catalogue Development: Design and document a comprehensive service catalogue, ensuring all current IT activities are structured as formal services with defined SLAs.
• Service Engineering: Lead efforts to optimize and standardize service delivery processes across L0, L1, and L2 support teams for improved efficiency and scalability.
• Continuous Improvement: Implement best practices and ITSM frameworks to enhance service quality, ensure the services are stable, and align IT services with business objectives.
• ServiceNow Implementation: Familiarity with ServiceNow implementation processes to support ITSM workflows, including incident, problem, and change management, ensuring streamlined service delivery.

Leadership

• Production Service Management: Oversee production services within banking environments, ensuring high availability, reliability, and adherence to compliance standards.
• Team Management: Lead and mentor L0, L1, and L2 support teams, fostering a culture of collaboration, high performance, accountability, and continuous improvement.
• Strategic Vision: Define and drive vision for IT service transformation, ensuring alignment with business priorities and long-term operational goals.
• Decision Making: Drive decisions involving key stakeholders, resolve service-related challenges, prioritize tasks, and ensure timely delivery of IT services.
• Performance Management: Monitor team performance against KPIs and SLAs, providing feedback and implementing strategies to enhance productivity and service quality.

Communication

• Ensure timely and clear communication and updates, including incidents, to stakeholders including senior management and end users.
• Bridge communication between technical teams and non-technical stakeholders to provide clarity and context.

Stakeholder and user engagement

• Collaborate closely with business users to understand needs and minimize incident impact on operations.
• Support Japanese-speaking stakeholders, ensuring language and cultural alignment.
• Act as liaison between Singapore and Japan-based teams, and global/regional units during incident management.

Job Requirements

• Bachelor's degree in Information technology or relevant field.
• Certification in ITIL Foundation is highly preferred.
• Minimum 10 years of experience with track records in managing IT services, Operations, Infrastructure, or Production Support in banking/financial institution.
• Experience managing critical incidents and working with virtual global teams, including Japanese-speaking stakeholders is advantageous.
• Good understanding of Service Desk Operations, Escalation Management, Incident Management, and Stakeholder Management.
• Experience with different tools such as JIRA and ticketing tools (ServiceNow).
• Strong individual decision-making and problem-solving abilities under pressure.
• Can prioritize and multitask effectively.
• Excellent interpersonal skills to foster collaboration across teams and regions.
• Able to perform business tasks in English (reading, writing, speaking).
• Able to communicate effectively with Japanese-speaking clients in Japanese (reading, writing, speaking) is highly preferred.

Working Conditions

• Location: Various locations
• Work Hours: Monday to Friday, 8:30AM to 5:30PM
• Environment: Collaborative and inclusive workplace with opportunities for professional development
• Salary: Competitive monthly salary based on experience and qualifications

Interested applicants please submit your application with your expected salary and notice period to be considered for the role.

We regret that only shortlisted candidates will be notified.

Institute of Technical Education

Fixed Terms

Closing on 22 Sep 2025

What the role is

As a Lecturer, your contributions go beyond teaching and facilitating learning. You will play a criterial role in recognising and nurturing your students' potential and their life-long learning needs.

What you will be working on

In addition to your teaching duties, you will carry out industry or consultancy projects to help you remain relevant in your profession and to evolving changes in industry, and maintain strong linkages with industry and schools. You will also have the opportunity to have industry attachments or experience on a regular basis to update your skills, knowledge and practices of your profession.

What we are looking for

We are seeking full-time lecturers with expertise in User Experience (UX) and Customer Experience (CX) to join our dynamic team.

The ideal candidate should be trained in related disciplines and at least 3 years of industry experience. Candidates should have excellent interpersonal and communication skills, with a passion to motivate and engage students. Experience with Customer Relationship Management (CRM) systems and familiarity with data analytics tools to measure customer satisfaction and performance are essential.

If you have a passion for teaching and a desire to share your knowledge in a stimulating academic environment, we encourage you to .

Those with good and relevant experience can look forward to Senior Lecturer or equivalent positions, with career development opportunities to leadership positions in the colleges or Headquarters.

About Institute of Technical Education

The Institute of Technical Education is a globally-recognised world-class institution for excellence in technical education. Here, you make an extraordinary difference because ours is a unique Hands-on, Minds-on, Hearts-on College Education. Our awards include the prestigious Singapore Quality Award with Special Commendation and the inaugural Harvard-IBM Innovations Award in Transforming Government, affirmations of transformational leadership and passionate staff who bring us closer to becoming a Global Leader for Innovations in Technical Education.

About your application process

This job is closing on 22 Sep 2025.

If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and for other roles within Institute of Technical Education or the wider Public Service.

We are seeking a highly skilled IT Service Management (ITSM) Specialist with a strong focus on Incident and Problem Management protocols based on ITIL 4 standards.

The ideal candidate will have over 10 years of experience in the Incident and/or Problem Management space, preferably within the Financial Services Industry (FSI).

This role requires a proactive individual who can effectively manage major incidents, ensuring timely communication and resolution, which may occasionally include late evenings or weekends.

• Oversee the effectiveness and efficiency of the Incident Management process, ensuring it is documented, understood, and followed by all relevant parties.
• Monitor metrics and performance using dashboards and reports, identifying areas for improvement.
• Act as an escalation point for incidents not resolved within agreed timescales or causing significant business impact.
• Lead Major Incident Management efforts, including formally declaring major incidents based on predefined criteria and assembling the Major Incident Team (War Room/Virtual Command Center).
• Coordinate all activities related to the resolution of major incidents, ensuring resources are effectively utilized and communication is managed with stakeholders, including IT management and business users.
• Maintain high-quality and accurate incident records in the ITSM tool, ensuring that major incident records are updated with significant events, decisions, and actions.
• Provide in-depth analysis to address recurring incidents and underlying problems, ensuring that insights from major incidents inform future prevention strategies.
• Oversee the effectiveness for the Problem Management space, leveraging strong knowledge of Problem Management processes to enhance overall ITSM practices.
• Facilitate post-incident reviews for significant and major incidents to identify lessons learned and drive continual improvement.
• Provide training and support to team members on incident and problem management processes and tools, with a specific focus on major incident protocols.
• Collaborate with the implementation team to define and implement the enhanced Incident and Problem Management module in our ITSM tool, ensuring alignment with ITIL 4 standards.

The ideal candidate should possess the following skills and qualifications:

• Strong understanding of ITIL 4 Incident and Problem Management protocols and best practices, particularly in the context of major incidents.
• Proven experience in managing major incidents within the Financial Services Industry, particularly in high availability environments.
• Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
• Proficiency in ITSM tools, with a focus on incident tracking and reporting.
• Strong analytical skills to assess incident data and identify trends for process improvement.
• Ability to work flexible hours, including evenings and weekends, as required by incident response needs.

This role presents a fantastic opportunity to significantly enhance our incident management capabilities, especially in handling major incidents.

Additionally, you'll play a vital role in defining and implementing enhancements on our ITSM platform.

If you are a proactive problem-solver with a deep passion for ITSM, we encourage you to apply.

Our offices are vibrant hubs for ideation, professional growth, and interpersonal connection.

We believe that flexibility allows us to do our best work and be our best selves.

Thus, our teams come into the office four days per week to harness the benefits of in-person collaboration, but have the flexibility to choose which days they work from home and adjust this arrangement as situational needs arise.

At GIC, we passionately believe every individual brings with them unique diversity of thought and perspectives to meaningfully enrich perspectives of GIC teams to drive competitive performance.

An inclusive environment yields exceptional contribution.

Company Description

Established in 1982, World Marketing Group Pte Ltd (WMG) is a licensed Postal Service Operator headquartered in Singapore, specializing in cross-border parcel and mail logistics across Asia. Our strategic network covers Singapore, China, Malaysia, Thailand, Hong Kong, and extends partnerships globally.

Role Description

• Manage end to end key account management.

• Manage daily customer enquiries and complaints that come in via email and calls, and ensure timely resolution and to maintain good customer service.

• Expedite all critical orders with local subcontract vendors.

• Assist to manage clients and vendors administratively and operationally.

• Assist to manage and oversee projects operationally to ensure full compliance with the SOPs.

• Assist to update SOPs, billing instructions and payment instructions.

• Assist to work on RFQs from clients.

• Assist to prepare invoices.

• Manage the import/export declaration processes.

• Any other projects as and when assigned.

Qualifications

• Minimum Diploma holders or above in any field

• Effectively bilingual in English and Mandarin to liaise with Mandarin speaking stakeholders

• Need to be IT Savvy (especially MS Office tools)

• Knowledge and experience in logistics with customer service and account management skillsets preferred.

• Commitment to meet tight datelines and reporting requirements

• Mature with excellent interpersonal skills, strong work ethic, independent, entrepreneurial, proactive, and accountable.

• A positive attitude is a must.

• Able to start immediately or within short notice preferred.