1764 Service Industries jobs in Kallang

Job Description & Requirements

Roles & Responsibilities

Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.

Customer Relations

· Interact with guests for entertainment and rapport while garnering feedback for the growth of company.

· Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.

Maintenance of Restaurant

· Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.

· Daily housekeeping to ensure highest quality of cleanliness.

Front of House

· As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.

· If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.

Requirements

Language

· Fluent in spoken and written English

Experience

· Candidate without experience may apply with relevant education

Job Description & Requirements

Roles & Responsibilities

Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.

Customer Relations

· Interact with guests for entertainment and rapport while garnering feedback for the growth of company.

· Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.

Maintenance of Restaurant

· Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.

· Daily housekeeping to ensure highest quality of cleanliness.

Front of House

· As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.

· If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.

We are seeking a highly skilled Service Management Professional to join our team. The successful candidate will be responsible for proposing and designing research plans related to service, operations, and enforcement management. This will involve conducting qualitative and quantitative research using diverse methods such as surveys, ethnographic interviews, focus group discussions, contextual inquiries, and observations.

• Strong analytical skills and an inquisitive approach to problem-solving
• Excellent verbal and written communication skills, with the ability to convey research in engaging and accessible ways
• Strong interpersonal skills with the ability to manage stakeholders across different levels
• Self-motivated, adaptable, innovative, and resourceful

1. To design and implement research projects that deliver impactful insights into service and operations management
2. To develop and maintain relationships with key stakeholders, including public sector leaders and practitioners
3. To identify emerging trends and draw contextual insights for the Singapore public sector

The ideal candidate will have 2-3 years of relevant experience in customer insights, market research, or consulting.

We are a leading organization in the field of service and operations management. We pride ourselves on delivering high-quality research and advisory services that drive real impact.

We are seeking a highly skilled IT Service Management expert to join our team and contribute to the improvement of our IT service management platform.

• The successful candidate will be responsible for gathering and analyzing business requirements by interviewing stakeholders.
• Map user journeys and identify key pain points to ensure seamless system performance.
• Develop functional specifications, process documents, and test scenarios to support the integration of enterprise systems.
• Maintain accurate and up-to-date system and workflow documentation, including knowledge base content.
• Configure and customize the ITSM platform, including service catalogues and automation rules, to meet evolving business needs.

• A bachelor's degree in Information Technology, Computer Science, or a related field is required.
• At least 3-6 years of experience in Business Analysis and Systems Administration is essential.
• Experience with ITSM platforms such as Jira Service Management or ServiceNow is a must.
• Knowledge of the ITIL framework, SQL, APIs, and process automation is necessary.

• This role offers a unique opportunity to work on high-profile projects and collaborate with a talented team of professionals.
• The successful candidate will have access to ongoing training and development opportunities to enhance their skills and expertise.
• This position provides a competitive salary and benefits package, including (insert relevant benefits).

• This role is perfect for individuals who enjoy working in a fast-paced environment and are passionate about delivering exceptional customer experiences.
• The ideal candidate will possess excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.

Job Summary:

We are seeking a highly motivated and detail-oriented professional to join our team as an IT Service Management Engineer. This role encompasses end-to-end service delivery, application support, software deployment, and development of scalable solutions for in-scope bank's Service Management systems as well as for, reporting, and data analysis. You will work closely with cross-functional teams to design, build, and support applications and tools that enhance the bank's operational efficiency and decision-making capabilities. The ideal candidate will have strong technical skills, a solid understanding of IT Service Management (ITSM) practices, and experience in software development and automation.

Key Responsibilities:

• Plan, coordinate, and execute software deployments across various environments.
• Collaborate with development, QA, and operations teams to ensure deployment readiness and post-deployment stability.
• Participate in requirements analysis, design, development, testing, and deployment of application and system modules.
• Develop and maintain highly reliable and scalable services and applications.
• Build automation scripts and tools for Windows environments, APIs, and user interfaces.
• Deliver technical and functional support across Level 1, 2, and 3 for systems and services related to Service Management.
• Monitor deployment processes and troubleshoot issues in real-time.
• Manage incidents, service requests, and changes using ITSM tools.
• Participate in Change Advisory Committee (CAC) meetings and ensure proper change governance.
• Perform root cause analysis and implement preventive measures for recurring issues.
• Identify and integrate data sources to support reporting and analytics needs.
• Build dashboards and reporting tools to deliver actionable insights for business and IT stakeholders.
• Ensure technical documentation, procedures, and standards are maintained and followed.
• Collaborate with Business Analysts, Project Leads, and IT teams to ensure solution viability and consistency.
• Maintain specialist knowledge of operating systems, applications, and software related to in-scope systems.
• Develop and maintain standard and ad hoc reports, dashboards, templates, scorecards, and performance metrics tailored to various stakeholder levels, providing actionable insights that drive business improvements.
• Collect, analyze, and interpret data to support initiatives and projects focused on data-driven reporting and statistical modelling solutions.
• Ensure data accuracy and integrity across the full lifecycle—including extraction, processing, storage, transformation, and analysis.
• Bachelor's degree in computer science, Information Technology, or a related field.
• 4-8 years of experience in Information Technology
• Proven experience in .NET (C#) development, with hands-on experience in ASP.NET, ASP.NET Core (including Razor and Web API), React, SQL Server, JavaScript, and HTML5/CSS3.
• Experience working with SQL and statistical analysis tools such as R or Python, along with data visualization platforms like Power BI, Tableau, or similar.
• Solid understanding of data analysis, with the ability to work with large datasets from multiple sources.
• Knowledge of BI and reporting tools such as Power BI, Tableau, Excel, and VBA.
• Experience in using JIRA for project tracking, organizing epics, and managing user stories.
• Strong analytical mindset with a passion for working with data and deriving actionable insights.
• Detail-oriented with excellent problem-solving and critical thinking abilities.
• Strong communication and collaboration skills to work effectively with cross-functional teams.
• Ability to work independently and as part of a team in a fast-paced environment.
• Able to work during weekends where required to support deployment

Preferred Skills:

• Understanding of Agile and DevOps methodologies.
• ITIL Foundation certification or familiarity and practical experience with ITSM frameworks and tools.
• Hands-on experience with enterprise monitoring and reporting platforms.
• Strong knowledge of data integration, visualization, and analytics.
• Ability to influence cross-functional teams and drive results.
• Excellent interpersonal skills to build and maintain stakeholder relationships.
• Capable of managing multiple high-priority tasks under pressure and tight deadlines.
• Highly analytical with a solid grasp of IT fundamentals and enterprise IT environments.
• Quick learner with the ability to adapt to new technologies and tools.
• Strong attention to detail and ability to prioritize effectively.

Service Leadership Role

We are seeking a seasoned Aftersales Service Manager to lead our team in delivering exceptional customer service and driving business growth.

Key Responsibilities:

• Lead the Aftersales Service team in achieving business objectives, key performance indicators (KPIs) in service delivery, customer service satisfaction, and service processes by closely monitoring and meeting set targets.

• Ensure quality of service and repair work performed daily meets required standards.

• Maintain workshop efficiency, productivity, and utilization usage for workshop staff via close monitoring.

• Recruit and deploy staff to ensure daily operations run optimally.

• Maintain and ensure service centre meets government regulations and retail standard requirements.

• Determine degree of efficiency, productivity, utilization rate, service sales turnover, and net promoter score (NPS) on a monthly basis.

• Assess need to purchase and authorize ordering of workshop consumable items, tools, and equipment.

• Review performance of individual staff to ensure work attitude and performance align with company objectives.

• Propose and take measures to streamline work processes and motivate personnel.

• Maintain and strengthen customer service processes to improve customer satisfaction.

• Develop staff through training, coaching, and mentoring to enhance performance and build competencies.

• Conduct weekly and monthly meetings to share and feedback key results for corrective action.

• Build strong rapport with internal and external stakeholders/customers to meet business objectives and targets.

• Develop and promote team spirit within Aftersales personnel through technical/non-technical training and career system.

• Set up and control proper warranty structures and procedures according to regulations. Close follow-up of cost development in warranty and goodwill.

Requirements:

• Broad understanding of automotive industry aspects.

• Minimum 5 years experience in premium brand automotive business.

• Minimum 5 years management experience.

• In-depth understanding of Aftersales discipline and Principal/Importer and retailer relationship.

• Result-driven individual with strong business acumen.

• Aggressive and forward-thinking individual.

• Ability to analyze financial reports and possess excellent communication skills.

• Well-rounded personal effectiveness with good negotiation and influencing skills.

Benefits:

The successful candidate will have opportunities to develop their leadership skills, grow professionally, and contribute to a dynamic team.

Others:

Please note that this role requires a high level of autonomy, adaptability, and resilience.

Spa Manager

We are seeking a skilled and experienced Spa Manager to lead our team of therapists in providing exceptional customer service and delivering high-quality treatments. As a Spa Manager, you will be responsible for ensuring that every guest has a relaxing and rejuvenating experience at our spa.

You will oversee the daily operations of the spa, including managing staff schedules, maintaining inventory levels, and controlling costs. Your excellent communication skills and ability to multitask will enable you to effectively manage multiple tasks simultaneously and prioritize responsibilities as needed.

As a key member of our team, you will contribute to creating a positive work environment by promoting open communication, supporting your colleagues, and encouraging teamwork. You will also be responsible for ensuring compliance with health and safety regulations, as well as adhering to our high standards of hygiene and cleanliness.

To succeed in this role, you must possess a proven track record of leadership and management experience, preferably within the hospitality or spa industry. You should be highly organized, proactive, and results-driven, with a passion for delivering exceptional customer experiences. If you are a motivated and dedicated individual who thrives in fast-paced environments, we encourage you to apply for this exciting opportunity!

• Proven experience working as a Spa Manager or similar role within the hospitality or spa industry
• Excellent communication and interpersonal skills
• Leadership and management experience
• Ability to work independently and as part of a team
• Highly organized and able to prioritize tasks effectively
• Passion for delivering exceptional customer experiences

As a valued member of our team, you can expect a competitive salary and benefits package, including opportunities for professional growth and development. We also offer a supportive and inclusive work environment, where you can feel empowered to make a real difference in the lives of our guests.

If you are a dynamic and ambitious individual looking for a new challenge, we would love to hear from you! Please submit your application, including your resume and a cover letter outlining your relevant experience and qualifications.

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

As a IT Service Management Officer (SMO), you will be part a team of highly motivated individuals in the IT Governance Team, managing the development and maintenance of IT team on behalf of a key NCS client. You should have proven track records in areas of Stakeholder management, IT Service Management, IT Configuration Management, Incident Management, IT Security Management and IT Security Compliance & QA Management.

If you thrive on being part of delivery and transforming the clients' operation, then this is the position for you. Your 'hands-on' knowledge, vast exposure and wealth of experience either in vendor and/or user environments, coupled with a driven and self-motivated personality, will ensure your success.

You will be performing the following scope of work for a system or a family of systems for a NCS key client:

1. Service Management

2. Configuration Management

3. Incident Management

4. IT Security Management

5. IT Security Compliance & QA Management

What will you do?

Service Management

• Monitor and report on the SLA/KPI of the in-scope systems, grouped under the System Family, to the client
• Liaise and work directly with client (stakeholders, Ops Managers and/or Contractors) for purpose of project delivery and maintenance support.
• Monitor and update client on operation concern and/or compliance matters and propose resolution.
• Provide monthly summary and/or progress report on systems health, statuses, risk status and status of CR/SR and System Problems.
• Conduct and/or participate in management update meetings - CCC, Operations, Service Review, Audit and Management Meeting.
• Review reports from Operations & Support (O&S) project teams within the System Family
• Provide support to O&S Project teams during Audit, DR/BCP, Backup & Recovery exercise.
• Propose continuous improvement initiatives with recommendations to strengthen IT governance & compliance, increase efficiency on work quality and processes.
• Prepare Management plan and submit compilation to the Client annually

IT Configuration Management

• Periodically review IT asset inventory (hardware, software, network equipment, network attached equipment and end-points) records maintained and updated by Client appointed Asset Officer.
• Maintain oversight and review the Obsolescence at System Family Level.
• Prepare and submit report to Client

Incident Management

• Lead investigation and resolution of incident
• Conduct root cause analysis and recommend improvement solution for recurrent incident to Client

IT Security Management

• Schedule security scan for identified systems according to policies, and verify all vulnerability rectifications are satisfactorily performed.
• Conduct Security Review on System Access and administration patterns weekly, and report unusual or suspicious activities, if any, to SMO Head Office.
• Track, mitigate and deploy patch security vulnerabilities accordingly to the stipulated timeline. Maintain oversight and submit reports on monthly basis.
• Escalate and/or seek Client's acceptance and approval of assessed risks.

IT Security Compliance & QA Management

• Ensure compliance status of the Systems adheres to applicable standards, polices, directives and guidelines.
• Declare, review and report compliance status to SMO head office annually.
• During audit exercise, work with stakeholders to provide responses and evidences to auditors or compliance related declarations.
• Provide a Rectification Plan on any gaps found.
• Provide rectification plan for issues arising from audit.
• Seek waiver on compliance whenever it is justifiable.
• Ensure all applicable standards, policies, directives, guidelines, deliverables and quality assurance records are filed and kept up-to-date for audit and review purposes.
• Work with Client on system enhancement required for policy changes and audit requirements.

The ideal candidate should possess:

• More than 3 years of IT project management experience and at least 5 years of IT experience, preferably with certification in PMP or CITPM
• Experienced in implementation or support experience in ERP, preferably SAP MM
• Vendor management experience
• Possess good stakeholder management skills
• Self-motivated with a positive "can-do" attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques
• Able to lead, develop and maintain respectful and trusting relationship
• Ability to work independently and efficiently, managing timelines and expectations and producing quality deliverables
• Degree in Information Systems, Computer Science or equivalent

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

We are seeking a highly motivated and experienced Food Service Manager to join our team. As a key member of our operations, you will be responsible for overseeing the daily activities of our front-of-house staff, ensuring exceptional customer service, and maintaining a high level of food quality.

• Supervise and manage junior staff members
• Enforce company policies and procedures
• Maintain a clean and safe working environment
• Ensure seamless customer interactions
• Handle customer complaints in a professional manner

To be successful in this role, you will need:

• A strong background in food service management with at least 4 years of experience
• Diploma or degree in a related field
• Excellent communication and interpersonal skills
• Able to work independently and as part of a team
• Fluent in English with any other language being an asset

• Competitive salary: $3,500 per month
• 4.5 day work week (44 hours/week)
• Overtime pay
• Insurance coverage
• Meal provided during shift

We offer a dynamic and supportive work environment that promotes career growth and development. If you are passionate about delivering exceptional customer experiences and have a keen interest in food service management, we encourage you to apply today!