3,379 Service Industries jobs in Singapore

Service Management Specialist

$40000 - $60000 Y NETS

Posted today

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Job Description

Job description:

Team & Position Summary

The Operations division at BCS provides operational support to BCS and participants. The division ensures seamless participant onboarding/offboarding, effective coordination of participant support, operational reporting, secure certificate management, timely issue resolution and service processing, as well as operational excellence.

The Platform Specialist role will be working in a highly collaborative environment with cross-functional teams to deliver the desirable project outcome for Project Go-Live. The incumbent will be the key contact person between the Project Managers, Product and Service Hub and will be providing operational support for the respective platform upon go live.

Key responsibilities

  • Provide input on the process and operational requirements and to review on the relevant Platform Portal Specifications
  • To review and sign off on the internal test plan and test cases (including the test traceability matrix) provided by Net Solutions for the Operator Portal under the guidance of Managers
  • Perform sample validation of the portal functional test results and test evidence from the Vendor and acknowledge the acceptance of testing on the relevant platform Portal. Participate and coordinate any Industry testing which are required
  • End to end involvement including Project discussion, Business requirement gathering, User requirement gathering and creation and testing of any User Acceptance Test cases related to the platform portal
  • Operate the Platform Support escalation mailbox/portal, ensuring the delivery of an excellent and consistent level of customer service through various communication channels, such as email and ticketing system
  • Work closely with internal stakeholders to map out the current service process to ensure seamless operation flows once platform Go Live
  • Conducting weekly meetings with division managers on the updates of the project progress

Requirements

Education and Experience

  • Diploma or Bachelor's degree in Business, Information technology or related field
  • 1 to 2 years of experience in banking operations, project coordination, user acceptance testing or related areas

Skills and Knowledge

  • Proficient in Microsoft Office Suite
  • Good customer and stakeholder management skills
  • Agile and able to work independently
  • Proficient in Microsoft Office Suite
  • Attention to details, demonstrate good analytical and problem-solving skills
  • A self-starter, resourceful and active team player
  • Ability to multi-task, prioritise and deliver consistent results under pressure
This advertiser has chosen not to accept applicants from your region.

Service Management Specialist

$40000 - $60000 Y NETS

Posted today

Job Viewed

Tap Again To Close

Job Description

Job description:

Position Summary

The Service Management team at BCS provides operational support to BCS and participants. The division ensures seamless participant onboarding/offboarding, effective coordination of participant support, operational reporting, secure certificate management, timely issue resolution and service processing, as well as operational excellence.

Key Responsibilities

  • Operate the Platform Support escalation mailbox/portal, ensuring the delivery of an excellent and consistent level of customer service through various communication channels, such as email and ticketing system


• Provide support to internal and external stakeholders and escalate issues to technical teams as necessary


• Schedule meetings with external teams and internal stakeholders, provide insights and details from L1 Support perspective for joint discussion in resolving any issue raised by industry


• Raise and track tickets via the internal ticketing system for case escalation, ensuring timely assignment of tickets and providing necessary follow-up actions to assist the ticket requestor according to Service Level Agreements (SLAs)


• Develop and maintain standard operating procedures. Participating in any process discussion, Change Requests and enhancement required by the respective platforms


• Participating in projects and perform User Acceptance Test


• Prepare and present presentation deck for meetings and presentations to internal stakeholders for the respective platforms


• Prepare and coordinate monthly meetings with the industry and Scheme owner including Monthly Steering Committee meetings

Requirements

Education and Experience

  • Diploma or bachelor's degree in business, Information technology or related field
  • 1 to 2 years of experience in banking operations, project coordination, user acceptance testing or related areas

Skills and Knowledge

  • Proficient in Microsoft Office Suite
  • Good customer and stakeholder management skills
  • Agile and able to work independently
  • Proficient in Microsoft Office Suite
  • Attention to details, demonstrate good analytical and problem-solving skills
  • A self-starter, resourceful and active team player
  • Ability to multi-task, prioritise and deliver consistent results under pressure
This advertiser has chosen not to accept applicants from your region.

service management trainee

Singapore, Singapore KINGDOM FEAST PTE. LTD.

Posted today

Job Viewed

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Job Description

Roles & Responsibilities

Job Description & Requirements

Roles & Responsibilities

Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.

Customer Relations

· Interact with guests for entertainment and rapport while garnering feedback for the growth of company.

· Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.

Maintenance of Restaurant

· Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.

· Daily housekeeping to ensure highest quality of cleanliness.

Front of House

· As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.

· If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.

Tell employers what skills you have

Wealth Management
Leadership
Entertainment
Restaurants
Housekeeping
Interpersonal Skills
Inventory
Strategy
Compliance
Ladder
Excel
Financial Advisory
Team Player
Customer Service
Customer Relations
This advertiser has chosen not to accept applicants from your region.

Service Management Trainee

Singapore, Singapore KINGDOM GOURMET PTE. LTD.

Posted today

Job Viewed

Tap Again To Close

Job Description

Roles & Responsibilities

Job Description & Requirements

Roles & Responsibilities

Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.

Customer Relations

· Interact with guests for entertainment and rapport while garnering feedback for the growth of company.

· Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.

Maintenance of Restaurant

· Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.

· Daily housekeeping to ensure highest quality of cleanliness.

Front of House

· As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.

· If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.

Requirements

Language

· Fluent in spoken and written English

Experience

· Candidate with no experience may apply with relevant education

Tell employers what skills you have

Microsoft PowerPoint
Leadership
Microsoft Excel
Written English
Entertainment
Restaurants
Housekeeping
Interpersonal Skills
Inventory
Ladder
Financial Advisory
Team Player
Customer Service
Customer Relations
Hospitality
This advertiser has chosen not to accept applicants from your region.

service management trainee

$3500 Monthly KINGDOM DELICACIES PTE. LTD.

Posted 5 days ago

Job Viewed

Tap Again To Close

Job Description

Job Description & Requirements

Roles & Responsibilities

Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.

Customer Relations

· Interact with guests for entertainment and rapport while garnering feedback for the growth of company.

· Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.

Maintenance of Restaurant

· Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.

· Daily housekeeping to ensure highest quality of cleanliness.

Front of House

· As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.

· If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.

Requirements

Language

· Fluent in spoken and written English

Experience

· Candidate with no experience may apply with relevant education

This advertiser has chosen not to accept applicants from your region.

service management trainee

$3500 Monthly KINGDOM FEAST PTE. LTD.

Posted 5 days ago

Job Viewed

Tap Again To Close

Job Description

Job Description & Requirements

Roles & Responsibilities

Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.

Customer Relations

· Interact with guests for entertainment and rapport while garnering feedback for the growth of company.

· Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.

Maintenance of Restaurant

· Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.

· Daily housekeeping to ensure highest quality of cleanliness.

Front of House

· As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.

· If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.

This advertiser has chosen not to accept applicants from your region.

service management trainee

$3500 Monthly KINGDOM INDULGENCE PTE. LTD.

Posted 5 days ago

Job Viewed

Tap Again To Close

Job Description

Job Description & Requirements

Roles & Responsibilities

Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.

Customer Relations

· Interact with guests for entertainment and rapport while garnering feedback for the growth of company.

· Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.

Maintenance of Restaurant

· Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.

· Daily housekeeping to ensure highest quality of cleanliness.

Front of House

· As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.

· If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.

Requirements

Language

· Fluent in spoken and written English

Experience

· Candidate with no experience may apply with relevant education

This advertiser has chosen not to accept applicants from your region.
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service management trainee

$3500 Monthly KINGDOM JUNIOR PTE. LTD.

Posted 5 days ago

Job Viewed

Tap Again To Close

Job Description

Job Description & Requirements

Roles & Responsibilities

Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.

Customer Relations

· Interact with guests for entertainment and rapport while garnering feedback for the growth of company.

· Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.

Maintenance of Restaurant

· Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.

· Daily housekeeping to ensure highest quality of cleanliness.

Front of House

· As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.

· If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.

Requirements

Language

· Fluent in spoken and written English

Experience

· Candidate without experience may apply with relevant education

This advertiser has chosen not to accept applicants from your region.

service management trainee

$3500 Monthly KINGDOM POT PTE. LTD.

Posted 5 days ago

Job Viewed

Tap Again To Close

Job Description

Job Description & Requirements

Roles & Responsibilities

Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.

Customer Relations

· Interact with guests for entertainment and rapport while garnering feedback for the growth of company.

· Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.

Maintenance of Restaurant

· Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.

· Daily housekeeping to ensure highest quality of cleanliness.

Front of House

· As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.

· If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.

Requirements

Language

· Fluent in spoken and written English

Experience

· Candidate with no experience may apply with relevant education

This advertiser has chosen not to accept applicants from your region.

service management trainee

$3500 Monthly KINGDOM DELICACIES PTE. LTD.

Posted 5 days ago

Job Viewed

Tap Again To Close

Job Description

Job Description & Requirements

Roles & Responsibilities

Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.

Customer Relations

· Interact with guests for entertainment and rapport while garnering feedback for the growth of company.

· Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.

Maintenance of Restaurant

· Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.

· Daily housekeeping to ensure highest quality of cleanliness.

Front of House

· As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.

· If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.

Requirements

Language

· Fluent in spoken and written English

Experience

· Candidate with no experience may apply with relevant education

This advertiser has chosen not to accept applicants from your region.
 

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