907 Service Industries jobs in Bukit Batok

Maintain operation of system dashboard/portal and ensure customers get high quality service and satisfaction.

System monitoring and administrations works.

Respond swiftly to calls when activated and investigate disturbances.

Respond immediately to all enquiries concerning season applications, refund matters, and/or change of particulars and resolve all issues.

Communicate with users via email, telephone & Portal.

Ensure daily/monthly reports are produced showing occurrences, such as email reports and/or call tracking.

Administrative duties e.g basic finance , Filing, data entry, applications submission.

Requirements:

Able to perform 12hr rotating shift.

Must be Singaporean.

Able to work independently and multiple locations when required.

Skills, Abilities, and Knowledge for Customer Service Administrative

Strong communication skills, including the ability to speak clearly and to relate effectively with people from diverse backgrounds

Ability to carry out functions professionally

Excellent customer service skills to ensure high degree of customer satisfaction

Highly energetic, confident, reliable, punctual, and proactive individual

Ability to give attention to detail and perform tasks accurately

Strong knowledge of and ability to use Microsoft Office and computer.

Company Description

Cogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, freight forwarding, container and ISO tank depot, automotive logistics, and transportation services in Singapore. It also operates warehousing and container depot businesses in Malaysia

Role Description

We are looking for a Customer Service Officer / Executive at SH Cogent Logistics Pte Ltd. The officer will be responsible for day-to-day tasks such as processing shipping documentation, providing customer service to clients and ensuring smooth operations in their logistics needs.

Responsibilities

1. Maintain business relationship with customers. Attend to customer's enquiries and ensure all the job requirements in their orders are fulfilled.
2. Perform job creation for trucking / storage activities. Monitor progress of job order and shipments adhering to deadlines or specified dates.
3. Communicate to operations staff the customers' trucking or storage requirements so that operations team will carry out the trucking or storage or shipment activities.
4. Monitor job and provide timely updates for shipment, including updating of container details into system.
5. Advise customers on delivery schedule / inventory report.
6. Maintain inventory report and undertake monthly closing of trucking jobs.
7. Assist in billing, issuance of debit notes and credit notes and accruals.
8. Ensure proper documentation and filling of invoices and job sheets.
9. Assist in permit declaration for job orders when required.
10. Attend to customers' feedback and complaints and work with superior to assist with the findings and reporting of the complaints.
11. Assist superior to implement improvement plans for the team.
12. Assist in ad-hoc quotation or commercial rates requests from customers.
13. Assist superior to gather data and perform reporting as and when required.

Requirements

1. Diploma or equivalent in logistics, supply chain management, business administration, or a related field.
2. Experience in customer service / shipping documentation role in a 3PL company.
3. Experience with TradeNet is an advantage.
4. Able to perform overtime when necessary.

Other Information:

1. Alternate Saturdays (Mon - Fri: 8.30am - 5.45am, alternate Sat: 8.30am pm)
2. 2 ways company transport @ Jurong East
3. Daily meal subsidies
4. In-house gym
5. Dental, medical, insurance benefits

Our client is one of the leader in the banking industry, they are seeking for a customer service orientated individual to address client's needs and support.

Contract: 12 month

Location: Changi Biz Park or Jurong

Salary: Allowances (up to $1000)

• Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner.
• Ability to understand customers' needs and provide appropriate solutions and attention.
• Identify cross-sell opportunities during customer interaction.
• Consistently deliver excellent quality service to our customers to achieve total customer satisfaction.
• Solicit customers' feedback and identify problem trends for improvement actions

PERSOLKELLY Singapore Pte Ltd
• RCB No E EA License No. 01C4394
• EA Registration No. R Ling Kai Jin)

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy You acknowledge that you have read, understood, and agree with GO's Terms of Use and the Privacy Policy. If you wish to withdraw your consent, please email us at Please feel free to contact us if you have any queries.

Company description:

About Us

Headquartered in Singapore, SATS Ltd. is one of the world's largest providers of air cargo handling services and Asia's leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 215 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Job description:

Key Responsibilities

• Attend to inbound calls and provides customer service to the public
• Responds to customer inquiries; provides information regarding products specification, selling price, and/or other sales matters.
• Receives and process order requests
• Coordinate with respective departments to ensure delivery completion
• Making outbound calls to solicit sales order
• Assist customers requesting documentations
• Receives and process order requests including new customers and inactive customers
• Creates, updates, maintains and researches customer account information
• Arrange for payment collection from customers
• Conducts a variety of routine clerical tasks including data entry and copying, filing and faxing documentation
• Miscellaneous task

Key Requirements

• Possesses minimum Nitec or equivalents
• 1+ year of experience in customer service or related field preferred
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask and manage time effectively
• Proficient in MS Office applications

Job Information

• Location: Penjuru Lane
• Working Hours: Mon - Fri 8.30am to 5.30pm
• Salary: $2,800 - $3,000 basic

Job Duties:

• Committed to doing everything possible to prevent injuries and to maintain a safe and healthy environment.
• To support the OSH program and make safety and health a part of their daily routine and to ensure that they are following safe work methods and relevant regulations
• Responsible for Order Processing support (order processing, customer order verifications & follow up with customer orders)
• Prepare orders for Planner and follow-up with customers when there are incomplete information or documents
• Coordination with booking agents or ship operators for status of supply schedule / vessel loading
• Collaborate closely with the planner to ensure timely supply and coordination
• Tally overall order received at the end of day to ensure all order is not missed out
• Ensure all delivery orders are received (arrange dispatch) once job completed and forward to customers as proof of delivery
• Closing of job orders for billing once job is completed
• Handle customer complaints, provide appropriate solution and alternatives
• Foster long-term, sustainable relationships with customers by maintaining open, transparent and interactive communication, thereby building trust and ensuring customer satisfaction

Requirement:

• GCE N Level, GCE O Level or Professional Certificate
• 2 - 3 years' experience in Logistic Operations

EA License No: 19C9611

EA Personnel Reg No: R Teng Wei Mun (Celest)

Title: Customer Service Officer

Location: Jurong East, West Region

Salary Range: $2,500 - $3,000

Working Hours : Mon - Fri, 8.30am pm. Sat 08.30am pm. During probation every Saturday need to work and after probation become Alternate Saturday.

My client is a leading Log-Tech (Logistics and Technology) provider with a regional presence in Singapore, Kuala Lumpur, Hong Kong, Philippines, and Bangkok. We meet the complex supply chain needs of today's digital economy by integrating unique IT infrastructures, deep data analytics, and ecommerce connectivity into our business processes. With an online dashboard system driven by comprehensive process workflows (ISO 9001 standards), we offer clients the ability to track daily service performance at any time, any place.

Job description

• Manage customer emails and calls to coordinate and arrange delivery orders efficiently.
• Exhibit strong phone handling skills by actively listening and responding with emotional intelligence to clients' needs.
• Respond swiftly to customer inquiries, ensuring prompt resolution.
• Record customer inquiries, feedback, and complaints in the database after each interaction for verification and training purposes.
• Follow up promptly on customer interactions via email to ensure satisfaction and continuity.
• Maintain accurate Proof of Delivery (POD) records and ensure proper filing of all related documents.
• Foster a positive, empathetic, and professional attitude towards customers at all times.
• Collaborate and communicate effectively with internal departments to ensure seamless service.

Requirements

• A Polytechnic Diploma or BA degree, preferably in Business Administration, or a related field.
• Ability to maintain composure and professionalism when dealing with stressed or upset customers.
• Strong proficiency in Microsoft Office applications (Excel, Word, etc.).
• Previous experience in Customer Support or Call Centre roles is highly preferred.
• Exceptional multitasking abilities with the skill to prioritize and manage time effectively.
• A distinctive personality and a great sense of humor will be highly valued.
• Fresh graduates are encouraged to apply

A PLUS MANPOWER SERVICES PTE LTD  EA License No. 16C8280 MOM Reg No. R

Duration: 1 year

Location: Jurong East

Working Hour: Monday - Sunday 8am - 6pm/ 10am - 8pm (5 days shift work)

• Collaborate with vendors to design and deliver modular training for various topics.
• Support training calibration and ensure knowledge retention.
• Generate reports, maintain dashboards, and track vendor productivity.
• Work closely with Operations Managers to manage daily workflow and updates.
• Brief team members on new information and processes in a timely manner.
• Handle and manage high-priority customer cases.
• Monitor and improve the productivity, performance, and service quality of the Contact Centre team.
• Support projects aimed at enhancing customer experience.
• Train, guide, and mentor the Contact Centre team to ensure consistent results and service standards.
• Ensure accurate and timely communication of updates to all stakeholders.
• Provide constructive feedback and recommendations for process improvements.

• Diploma / A-Level / Degree in any discipline.
• At least 3 years of relevant experience in a similar role preferred.
• Strong communication and interpersonal skills
• Proficiency in Microsoft Office applications and tech-savy in understanding tech terms.
• Self-motivated, independent, and able to take initiative.
• Flexible to work shifts, weekends, and public holidays when required.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd
• RCB No E
• EA License No. 01C4394
• R Lau Jing Wen)

# Working location near Jurong East

# Salary up to S$2580/month

# Mondays - Fridays, Office Hours

The company, a delivery and logistics provider, is currently seeking a candidate to join them as a Customer Service Officer.

Job Responsibilities:

• Manage daily customer service operations to ensure smooth and efficient processes.
• Help with picking and packing customer orders in the warehouse.
• Handle order processing, inventory checks, and delivery scheduling.
• Respond to customer complaints and resolve issues professionally.
• Carry out billing tasks, including invoicing and data entry.
• Coordinate with suppliers and delivery partners to ensure timely product flow.
• Manage issues related to stock discrepancies, delays, or damages.
• Process customer orders, returns, and exchanges.
• Work with the operations team to quickly resolve customer concerns.
• Ensure all deliveries are completed on time by working closely with the delivery team.

Job Requirements:

• NITEC in relevant fields or equivalent
• Prior customer service/warehouse experience preferred

Looking for a new job or career opportunity? Please email your detailed resume in MS Word Format to

Tammi Ng Yi Ning (Ms.)

Talent Acquisition Consultant

CEI Registration No.: R

Contact No.:

Job Type: Contract

Contract length: 3 months

Pay: $, 2,580.00 per month

Benefits:

• Promotion to permanent employee

Work Location: In person

Job Summary:

The Customer Service Officer plays a vital role in supporting the School Head in the daily operations of the school. This multifaceted role encompasses a wide range of responsibilities, including enrollment activities, class management, record-keeping, school maintenance, prospecting, and cashier duties.

Job Description:

Financial & Enrollment:

• Market and promote CLC courses to potential students.
• Engage in daily prospecting activities.
• Assist in the preparation of enrollment reports.
• Perform cashier duties, including the collection and banking of daily cash and cheques.
• Monitor and follow up on outstanding payments.

Area Marketing:

• Collaborate with the Centre Manager to conduct Area Marketing and Industry Colleagues' Surveys.
• Distribute leaflets, brochures, course information, and promotional materials.
• Assist in designing and producing in-house promotional materials.

Customer Service:

• Manage the customer service counter, ensuring a high level of service quality.
• Provide excellent customer service by addressing customer and prospect inquiries, feedback, and complaints.
• Attend to all requests from teachers, students, and customers.
• Conduct Customer Satisfaction Surveys.
• Maintain up-to-date files and records.

General School Operations:

• Conduct daily checks to ensure school safety and cleanliness.
• Monitor the condition of studios and equipment on a daily basis.
• Update and maintain notice boards.
• Handle sales of stocks and textbooks to students, teachers, and customers.
• Monitor stock levels.
• Assist in preparing operations reports.
• Update the SMS system.

Other Responsibilities:

• Handle daily general administration tasks and support service operations.
• Assist in organizing and participating in school activities.
• Address any other related issues as assigned.

Requirements:

• Preferably, candidates should have sales experience.
• Strong interpersonal and communication skills.
• Proficiency in Microsoft Office.
• A team player with a positive attitude.
• Part-time candidates are welcome to apply.

If you are a proactive and service-oriented individual with the necessary qualifications and skills, we encourage you to apply for this role.

Join our team and contribute to our school's success