1872 Service Industries jobs in Bukit Batok

Job Description & Requirements

Roles & Responsibilities

Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.

Customer Relations

· Interact with guests for entertainment and rapport while garnering feedback for the growth of company.

· Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.

Maintenance of Restaurant

· Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.

· Daily housekeeping to ensure highest quality of cleanliness.

Front of House

· As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.

· If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.

Requirements

Language

· Fluent in spoken and written English

Experience

· Candidate with no experience may apply with relevant education

Key Responsibilities

• Handle and resolve patient feedback promptly and professionally.

• Coordinate and support hospital-wide service initiatives, events, and programmes.

• Conduct surveys and focus group discussions to gather insights.

• Track and analyse service feedback trends using data dashboards.

• Present findings to support strategic service improvements.

Requirements

• Degree in Marketing, Communications, Psychology, Business, or related fields.

• Strong communication, teamwork, and organisational skills.

• Proactive, creative, and results-driven.

• Familiarity with social media and basic data analysis.

If you are interested in the position, do kindly drop your most updated resume to

Kailey Lee Jia Yueh

EA Personnel No: R24126040

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Job Description & Requirements

Roles & Responsibilities

Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.

Customer Relations

· Interact with guests for entertainment and rapport while garnering feedback for the growth of company.

· Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.

Maintenance of Restaurant

· Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.

· Daily housekeeping to ensure highest quality of cleanliness.

Front of House

· As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.

· If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.

Job Title: Culinary Director

The Culinary Director will be responsible for overseeing all aspects of food preparation, presentation and service in our esteemed restaurant. This role requires a highly skilled and experienced individual who can lead a team of chefs to deliver exceptional culinary experiences to our guests.

• Lead the culinary team to create innovative and delicious menu items that showcase local and international cuisine.
• Ensure the smooth-running operations of the kitchen, including menu planning, inventory management, and staff scheduling.
• Develop and implement strategies to improve food quality, presentation, and service standards.
• Collaborate with suppliers to source high-quality ingredients and negotiate prices.
• Monitor and control labor costs through effective manpower scheduling and optimize kitchen efficiency.
• Conduct routine inspections to ensure adherence to food safety and hygiene regulations.

• At least 3 years of experience in a similar role or equivalent experience in a related field.
• Excellent leadership and communication skills.
• Ability to work effectively in a fast-paced environment and meet deadlines.
• Strong problem-solving skills and attention to detail.

Our company offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

This is a dynamic and challenging role that requires a passionate and dedicated individual who is committed to delivering exceptional culinary experiences.

We are seeking a diligent and skilled professional to join our team as an Food Service Manager . The successful candidate will be responsible for overseeing the daily operations of our outlet, ensuring that customers receive exceptional service and high-quality products.

• Maintain the cleanliness and organization of the outlet, including restocking supplies and cleaning equipment.
• Be in charge of the outlet's daily opening and closing procedures, ensuring a smooth transition between shifts.
• Deliver excellent customer service by being attentive, responsive, and knowledgeable about our menu offerings.
• Understand and effectively communicate the features and benefits of our products, with a focus on upselling and increasing sales.
• Collaborate with colleagues to maintain high standards of hygiene, safety, and service quality.
• Place orders for food and beverages, ensuring timely delivery and minimizing delays.
• Manage the cashier counter, handling transactions efficiently and accurately.

• Ability to work weekends and flexible schedules as needed.
• Bilingual proficiency in English and Mandarin to facilitate communication with Mandarin-speaking counterparts.
• Minimum degree in any field, with relevant experience preferred but not required.

As a member of our team, you can expect a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.

If you're a motivated and detail-oriented individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

We are seeking an accomplished IT Service Management professional to spearhead the development, execution, and ongoing enhancement of our global ITSM strategy.

This role is pivotal in standardizing and optimizing service management practices across the organization, with a strong emphasis on operational excellence, platform stability, and service availability.

The successful candidate will collaborate closely with global IT and business stakeholders to ensure ITSM processes are fully aligned with broader organizational goals and integrated seamlessly across all service lines.

NCS is a leading technology services firm operating across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people.

As an IT Service Management Professional, you will be part of a team of highly motivated individuals in the IT Governance Team, managing the development and maintenance of IT teams on behalf of key clients. You should have proven track records in areas of stakeholder management, IT service management, IT configuration management, incident management, IT security management, and IT security compliance & QA management.

You will be performing the following scope of work for systems or families of systems for NCS key clients:

• Service Management: Monitor and report on SLA/KPIs, liaise with clients, monitor operations, and propose resolutions.
• Configuration Management: Periodically review IT asset inventories, maintain oversight, and prepare reports.
• Incident Management: Lead investigations, conduct root cause analysis, and recommend improvement solutions.
• IT Security Management: Schedule security scans, verify vulnerability rectifications, and track mitigation efforts.
• IT Security Compliance & QA Management: Ensure compliance status adheres to applicable standards, declare compliance status annually, and provide rectification plans.

The ideal candidate should possess:

• More than 3 years of IT project management experience and at least 5 years of IT experience, preferably with certification in PMP or CITPM.
• Experienced in implementation or support experience in ERP, preferably SAP MM.
• Vendor management experience.
• Possess good stakeholder management skills.
• Self-motivated with a positive attitude, creative presentation, communication, negotiation, and interpersonal skills.
• Able to lead, develop, and maintain respectful and trusting relationships.
• Ability to work independently, manage timelines, and expectations, and produce quality deliverables.
• Degree in Information Systems, Computer Science, or equivalent.

We are driven by our values—adventure, excellence, integrity, ownership, and unity—and we seek individuals who embody these values in both their professional and personal lives. We value our clients, grow our people, and create our future.

• Experience : More than 3 years of IT project management experience and at least 5 years of IT experience
• Certification : PMP or CITPM
• Skills : Stakeholder management, IT service management, IT configuration management, incident management, IT security management, IT security compliance & QA management
• Education : Degree in Information Systems, Computer Science, or equivalent

We offer a dynamic work environment that fosters growth, creativity, and innovation. Our employees enjoy a range of benefits, including opportunities for professional development, flexible working arrangements, and a competitive compensation package.

We are a leading technology services firm operating across the Asia Pacific region. We provide consulting, digital services, technology solutions, and more to help our clients achieve their goals.

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

As a IT Service Management Officer (SMO), you will be part a team of highly motivated individuals in the IT Governance Team, managing the development and maintenance of IT team on behalf of a key NCS client. You should have proven track records in areas of Stakeholder management, IT Service Management, IT Configuration Management, Incident Management, IT Security Management and IT Security Compliance & QA Management.

If you thrive on being part of delivery and transforming the clients' operation, then this is the position for you. Your 'hands-on' knowledge, vast exposure and wealth of experience either in vendor and/or user environments, coupled with a driven and self-motivated personality, will ensure your success.

You will be performing the following scope of work for a system or a family of systems for a NCS key client:

1. Service Management

2. Configuration Management

3. Incident Management

4. IT Security Management

5. IT Security Compliance & QA Management

What will you do?

Service Management

• Monitor and report on the SLA/KPI of the in-scope systems, grouped under the System Family, to the client
• Liaise and work directly with client (stakeholders, Ops Managers and/or Contractors) for purpose of project delivery and maintenance support.
• Monitor and update client on operation concern and/or compliance matters and propose resolution.
• Provide monthly summary and/or progress report on systems health, statuses, risk status and status of CR/SR and System Problems.
• Conduct and/or participate in management update meetings - CCC, Operations, Service Review, Audit and Management Meeting.
• Review reports from Operations & Support (O&S) project teams within the System Family
• Provide support to O&S Project teams during Audit, DR/BCP, Backup & Recovery exercise.
• Propose continuous improvement initiatives with recommendations to strengthen IT governance & compliance, increase efficiency on work quality and processes.
• Prepare Management plan and submit compilation to the Client annually

IT Configuration Management

• Periodically review IT asset inventory (hardware, software, network equipment, network attached equipment and end-points) records maintained and updated by Client appointed Asset Officer.
• Maintain oversight and review the Obsolescence at System Family Level.
• Prepare and submit report to Client

Incident Management

• Lead investigation and resolution of incident
• Conduct root cause analysis and recommend improvement solution for recurrent incident to Client

IT Security Management

• Schedule security scan for identified systems according to policies, and verify all vulnerability rectifications are satisfactorily performed.
• Conduct Security Review on System Access and administration patterns weekly, and report unusual or suspicious activities, if any, to SMO Head Office.
• Track, mitigate and deploy patch security vulnerabilities accordingly to the stipulated timeline. Maintain oversight and submit reports on monthly basis.
• Escalate and/or seek Client's acceptance and approval of assessed risks.

IT Security Compliance & QA Management

• Ensure compliance status of the Systems adheres to applicable standards, polices, directives and guidelines.
• Declare, review and report compliance status to SMO head office annually.
• During audit exercise, work with stakeholders to provide responses and evidences to auditors or compliance related declarations.
• Provide a Rectification Plan on any gaps found.
• Provide rectification plan for issues arising from audit.
• Seek waiver on compliance whenever it is justifiable.
• Ensure all applicable standards, policies, directives, guidelines, deliverables and quality assurance records are filed and kept up-to-date for audit and review purposes.
• Work with Client on system enhancement required for policy changes and audit requirements.

The ideal candidate should possess:

• More than 3 years of IT project management experience and at least 5 years of IT experience, preferably with certification in PMP or CITPM
• Experienced in implementation or support experience in ERP, preferably SAP MM
• Vendor management experience
• Possess good stakeholder management skills
• Self-motivated with a positive "can-do" attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques
• Able to lead, develop and maintain respectful and trusting relationship
• Ability to work independently and efficiently, managing timelines and expectations and producing quality deliverables
• Degree in Information Systems, Computer Science or equivalent

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

LSEG is a global multibillion-dollar information technology enterprise providing critical data to the finance sector and beyond. It provides data, analytics, trading and risk assessment tools that help companies trade smarter and faster, navigate regulatory challenges effectively, assure compliance with confidence, and expand their operations intelligently on a global scale.

The Service Management function in LSEG is responsible for the overall governance of respective products and services attributed to the supported technology functions. It plays a key role in overseeing day-to-day operations and initiating improvements to enhance the customer experience.

The Senior Specialist, Service Management in IT Service Management (ITSM) ensures consistent, high-quality service delivery to all customers by overseeing the efficiency and effectiveness of all ITSM functions, including—but not limited to—Change Management, Incident Management, Problem Management, and Service Continuity. This role involves close interaction with Customer Operations and Account teams to gather feedback and drive continuous improvement. By collaborating with regional counterparts, the role produces formal service reports and analyses trends and risks. They address performance issues proactively to uphold service excellence. Success in this role requires exceptional communication skills, a strong technical background, and the ability to build trust and respect in relationships with both customers and vendors.

LSEG is applying hybrid workstyles. Time in the office for team connectivity, learning and development is agreed with the people leader.

The role will have the following responsibilities:

• Provide a point of escalation and leadership for high-priority incidents follow-the-sun.
• Facilitate efficient Incident Management process and ensuring timely and formal communication with customers and internal partners for high-priority incidents.
• Manage strategic partners and other internal and external suppliers contracted to deliver the service.
• Champion continuous improvements across all partners and suppliers.
• Define, report and track service quality metrics.
• Ensure a seamless transition to Problem Management while maintaining comprehensive oversight.
• Analyse performance metrics to prepare and present service performance reports to frontline Sales & Account Management and Service Escalations teams for their customer engagement.
• Collaborate with Capacity Management function.
• Instigate and drive service improvement initiatives.
• Ensure effective operation of the Change Management process including risk assessment, approval and sign off.
• Ensure efficient use of Change Management tools in line with global processes.
• Collaborate with relevant teams to keep SLA/SLO accuracy.
• Ensure process alignment with the ITIL and COBIT frameworks.
• Assist frontline Sales & Account Management and Customer Services teams providing technical insight on high-profile (high priority) incidents.
• Ensure effective interfaces between all supplier groups.
• Collaborate and contribute with the overall success of all ITSM-related functions (Incident, Problem and Change Management, Service Governance, Service Continuity and the Technical Operations Centre)

Qualifications:

• Vital financial industry experience and associated number of years of experience in a similar role.
• 8+ years’ experience in an IT or technology support role. With 5+ years of Service Management experience.
• ITIL V4 and COBIT framework adherence proven track record.
• Solid experience collaborating with Incident Management to write and socialize executive-level Incident Reports.
• Champion development and use of automation practices and effective use of dashboards to track metrics and find opportunities to improve service delivery.
• Procurement and Vendor Management engagement experience.
• Solid interpersonal skills and comfortable interacting with partners at both infrastructure and application levels. Must be willing to step up and drive major incidents involving production environments with a strong sense of urgency.
• Excellent communication skills. Exceptional verbal, written and listening skills are essential to exert influence within the organization and with partners and supplier. A specific skill is the ability to summarize and communicate complex technical issues concisely to senior internal partners and customers
• Good report building and presentation skills (PowerBI, PowerPoint, Excel, ServiceNow)
• Good in Resource Planning, Forecasting and Continuous Improvement (Solid grasp of Project Management tooling. Gantt, Kanban, Agile Framework (scrum), Kaizen, et cetera)

As a global business we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. We are proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.