621 Service Improvement jobs in Singapore

Job Scope:

Lead and Drive Customer Insights

• Design and implement robust strategies for gathering, analysing, and interpreting customer insights from diverse channels—including surveys, survey tools, feedback mechanisms, and customer interactions.
• Conduct in-depth analysis of customer feedback, behavioural patterns, and interaction data to identify trends, root causes, and opportunities for experience enhancement.
• Translate customer insights into actionable recommendations that pinpoint pain points and experience gaps across key touchpoints.
• Drive and execute Know-your-customer segmentation and other customer insights related projects
• Present findings and insight-driven recommendations to internal stakeholders (e.g., programme and service teams) to support evidence-based decision-making to formulate action plans for improvements.
• Collaborate with cross-divisional/functional teams to implement process enhancements and lead continuous improvement initiatives to optimise service delivery.
• Use data analytics, machine learning, and automation tools firsthand to enhance how insights are generated and applied across operations.
• Develop and enhance reporting dashboards using Power BI and survey platform tool to streamline data visualisation and stakeholder reporting

CX Strategy and Execution of CX Community of Practice

• Develop and implement a comprehensive CX strategy and roadmap, outlining clear objectives, engagement strategies and actionable initiatives to drive citizen-centricity and system-wide CX adoption.
• Establish CX standards and governance processes to embed a consistent and high-quality experience across all service areas.
• Lead the execution of the CX Community of Practice (CoP), working across divisions to build CX capabilities, drive CX related communication and engagement to foster collaboration and scale best practices.
• Provide regular updates and present updates at senior CX forums, enabling strategic prioritisation and supporting data-informed decision-making.
• Activate board-wide change management strategies to drive adoption of the new CX strategy—identifying and addressing barriers to change, develop mitigation strategies, fostering a culture of openness and adaptability and continuous learning.

Lead and Drive Service Design

• Lead cross-functional teams in designing and implementing service improvements using Human-Centred Design (HCD) methods—from insight gathering and journey mapping to prototyping and delivery for Service Design projects.
• Drive continuous improvement initiatives, embedding iterative feedback loops to optimise service delivery and address emerging needs.
• Utilise customer insights and behavioural data to reimagine end-to-end service journeys—ensuring they are intuitive, inclusive, and aligned to citizen goals.

Team Leadership, People Development, and Budget Management

• Lead and inspire cross-functional CX, insights, and service design teams, fostering collaboration, innovation, and accountability.
• Develop team capabilities through coaching, mentoring, and structured learning opportunities, aligned to the organisation’s CX maturity goals.
• Plan, monitor, and manage budgets across CX and service transformation portfolios, ensuring strategic allocation of resources.
• Oversee procurement and contract management processes, ensuring compliance, delivery of outcomes, and optimisation of the value for the organisation as well as vendor relationships.
• Monitor contract performance and compliance throughout the contract lifecycle.

Job Requirements:

• Bachelor in Business, Service Management, Service Design, Statistics, Data Analytics, or a related field.
• Certifications in Customer Experience Management (CXM), Service Design, Agile methodologies, BPR, Six Sigma, Lean methodologies, and data analytics (e.g., SAS, SPSS, Python, or equivalent) are desirable.
• Minimum of 10-12 years of progressive experience in customer experience, market research, service management, and data analytics.
• Proven track record in leading and managing teams.
• Experience in developing and implementing customer experience strategies.
• Strong analytical and problem-solving skills with proficiency in data analysis, statistical software, and key driver analysis.
• Experience in designing and conducting customer surveys and research.
• Knowledge of survey management systems, customer data management, and data warehousing.
• Experience in process improvement methodologies (e.g., BPR, Six Sigma, Lean) and service blueprinting.
• Proficiency in data visualisation tools (e.g., Power BI, Tableau) and process mapping software (e.g., Visio).

Skill Requirements :

• Strategic thinker: Ability to develop and execute a long-term vision for customer experience.
• Strong leadership skills: Proven ability to lead and inspire teams.
• Excellent communication skills: Effective in communicating complex ideas to both technical and non-technical audiences.
• Analytical mindset: Strong problem-solving skills; meticulous in data analysis and deriving actionable insights.
• Customer-centric: Passionate about delivering exceptional customer experiences.
• Results-oriented: Focus on achieving measurable outcomes and driving business impact.
• Change management: Ability to lead organisational change and overcome resistance.
• Collaboration: Strong interpersonal skills and ability to build relationships across departments.
• Influencing skills: Ability to persuade and influence stakeholders at all levels.

Working hours :

Mondays to Thursdays: 8.30am –6pm

Fridays: 8.30am –5.30pm.

Contract based

Location: Outram

EA License No.: 96C4864 (Shanice Lim Xin Ni)
Reg. No.: R

Overview:

WHAT YOU DO AT AMD CHANGES EVERYTHING

We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world's most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives.

AMD together we advance_

Responsibilities:

THE ROLE:

The Business Process Improvement Partner will conduct project management and process improvement activities to support Global Operations initiatives. This person will ensure that projects are conducted in accordance with standard PMO methodologies and best practices. This key member of the project management office will support positive change, innovation, and driving cutting edge improvements to processes and procedures.

THE PERSON:

The ideal candidate will be a high-energy individual with a bachelor's degree or higher and demonstrated working knowledge of Lean Six Sigma and PMO responsibilities. A PMP certification and/or LSS belt certification is an added advantage for this role.

KEY RESPONSIBILITIES:

• Manage small to mid-size projects
• Demonstrated success of working across functional organizations, driving teams in the creation of project strategies and execution of planned work
• Ability to network, build relationships and drive effective decision-making across multiple functions and levels within the organization
• Customer focused and solution-oriented mindset approach to leading work with PMO leadership, project sponsors and stakeholders to develop solutions and project plans that deliver against objectives
• Proactively drive risk mitigation, governance, and compliance
• Excellent verbal, written and presentation skills

PREFERRED EXPERIENCE:

• Advocate for team tools and other resources
• Collaboration with team members to improve cross-functional, multi-level organizational hierarchy project participation
• Good understanding of project financial and revenue impacts/returns
• Individual hands-on management of select projects
• Return on Investment achievement across managed projects
• Risk mitigation and management
• Project key milestone achievement
• Organizational efficiency and innovation as indicated by improvements in project volume/success

ACADEMIC CREDENTIALS:

• BS/MS Electrical and Electronic Engineering, Computer Engineering, or comparable disciplines

LOCATION:

Singapore

Qualifications:

Benefits offered are described: AMD benefits at a glance.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective laws throughout all stages of the recruitment and selection process.

Our client is committed to promoting a healthier Singapore by delivering personalised, intuitive experiences that support holistic well-being. They engage the public across multiple touch-points — from workplaces and schools to community settings, health screenings, and dental services — supported by digital platforms such as their mobile app, website, contact centre, and social media. As part of their transformation journey to enhance customer experience, our client seeks a data-driven leader to spearhead customer insights, survey management, and service process improvements. This role will be pivotal in shaping and implementing customer experience strategies that drive satisfaction and impact.
Responsibilities
1)
Lead and Drive Customer Insights
Design and implement robust strategies for gathering, analysing, and interpreting customer insights from diverse channels—including surveys, survey tools, feedback mechanisms, and customer interactions.
Conduct in-depth analysis of customer feedback, behavioural patterns, and interaction data to identify trends, root causes, and opportunities for experience enhancement.
Translate customer insights into actionable recommendations that pinpoint pain points and experience gaps across key touchpoints.
Drive and execute Know-your-customer segmentation and other customer insights related projects.
Present findings and insight-driven recommendations to internal stakeholders (e.g., programme and service teams) to support evidence-based decision-making to formulate action plans for improvements.
Collaborate with cross-divisional/functional teams to implement process enhancements and lead continuous improvement initiatives to optimise service delivery.
Use data analytics, machine learning, and automation tools firsthand to enhance how insights are generated and applied across operations.
Develop and enhance reporting dashboards using Power BI and survey platform tool to streamline data visualisation and stakeholder reporting
2)
CX Strategy and Execution of CX Community of Practice
Develop and implement a comprehensive CX strategy and roadmap, outlining clear objectives, engagement strategies and actionable initiatives to drive citizen‐centricity and system‐wide CX adoption.
Establish CX standards and governance processes to embed a consistent and high‐quality experience across all service areas.
Lead the execution of the CX Community of Practice (CoP), working across divisions to build CX capabilities, drive CX related communication and engagement to foster collaboration and scale best practices.
Provide regular updates and present updates at senior CX forums, enabling strategic prioritisation and supporting data‐informed decision‐making.
Activate board‐wide change management strategies to drive adoption of the new CX strategy—identifying and addressing barriers to change, develop mitigation strategies, fostering a culture of openness and adaptability and continuous learning
3)
Lead and Drive Service Design
Lead cross‐functional teams in designing and implementing service improvements using Human‐Centred Design (HCD) methods—from insight gathering and journey mapping to prototyping and delivery for Service Design projects.
Drive continuous improvement initiatives, embedding iterative feedback loops to optimise service delivery and address emerging needs.
Utilise customer insights and behavioural data to reimagine end‐to‐end service journeys—ensuring they are intuitive, inclusive, and aligned to citizen goals.
(4)
Team Leadership, People Development, and Budget Management
Lead and inspire cross‐functional CX, insights, and service design teams, fostering collaboration, innovation, and accountability.
Develop team capabilities through coaching, mentoring, and structured learning opportunities, aligned to the organisation’s CX maturity goals.
Plan, monitor, and manage budgets across CX and service transformation portfolios, ensuring strategic allocation of resources.
Oversee procurement and contract management processes, ensuring compliance, delivery of outcomes, and optimisation of the value for the organisation as well as vendor relationships.
Monitor contract performance and compliance throughout the contract lifecycle.
Requirements
Bachelor in Business, Service Management, Service Design, Statistics, Data Analytics, or a related field.
Certifications in Customer Experience Management (CXM), Service Design, Agile methodologies, BPR, Six Sigma, Lean methodologies, and data analytics (e.g., SAS, SPSS, Python, or equivalent) are desirable.
Minimum of 10‐12 years of progressive experience in customer experience, market research, service management, and data analytics.
Proven track record in leading and managing teams.
Experience in developing and implementing customer experience strategies.
Strong analytical and problem‐solving skills with proficiency in data analysis, statistical software, and key driver analysis.
Experience in designing and conducting customer surveys and research.
Knowledge of survey management systems, customer data management, and data warehousing.
Experience in process improvement methodologies (e.g., BPR, Six Sigma, Lean) and service blueprinting.
Proficiency in data visualisation tools (e.g., Power BI, Tableau) and process mapping software (e.g., Visio).
Skills Requirements
Strategic thinker: Ability to develop and execute a long‐term vision for customer experience.
Strong leadership skills: Proven ability to lead and inspire teams.
Excellent communication skills: Effective in communicating complex ideas to both technical and non‐technical audiences.
Analytical mindset: Strong problem‐solving skills; meticulous in data analysis and deriving actionable insights. Customer‐centric: Passionate about delivering exceptional customer experiences.
Results‐oriented: Focus on achieving measurable outcomes and driving business impact.
Change management: Ability to lead organisational change and overcome resistance.
Collaboration: Strong interpersonal skills and ability to build relationships across departments.
Influencing skills: Ability to persuade and influence stakeholders at all levels.
The selected candidate can look forward to a competitive remuneration package consisting of basic salary, 13th month AWS and variable/performance bonuses.
Interested and suitably qualified applicants, please apply here or email to:-

Reg No: R
EA Licence No: 14C7334
We regret that only shortlisted candidates will be notified.
#J-18808-Ljbffr

Our client is committed to promoting a healthier Singapore by delivering personalised, intuitive experiences that support holistic well-being. They engage the public across multiple touch-points — from workplaces and schools to community settings, health screenings, and dental services — supported by digital platforms such as their mobile app, website, contact centre, and social media. As part of their transformation journey to enhance customer experience, our client seeks a data-driven leader to spearhead customer insights, survey management, and service process improvements. This role will be pivotal in shaping and implementing customer experience strategies that drive satisfaction and impact.

Responsibilities:

The responsibilities of the successful candidate will include:

1) Lead and Drive Customer Insights

• Design and implement robust strategies for gathering, analysing, and interpreting customer insights from diverse channels—including surveys, survey tools, feedback mechanisms, and customer interactions.
• Conduct in-depth analysis of customer feedback, behavioural patterns, and interaction data to identify trends, root causes, and opportunities for experience enhancement.
• Translate customer insights into actionable recommendations that pinpoint pain points and experience gaps across key touchpoints.
• Drive and execute Know-your-customer segmentation and other customer insights related projects.
• Present findings and insight-driven recommendations to internal stakeholders (e.g., programme and service teams) to support evidence-based decision-making to formulate action plans for improvements.
• Collaborate with cross-divisional/functional teams to implement process enhancements and lead continuous improvement initiatives to optimise service delivery.
• Use data analytics, machine learning, and automation tools firsthand to enhance how insights are generated and applied across operations.
• Develop and enhance reporting dashboards using Power BI and survey platform tool to streamline data visualisation and stakeholder reporting

2) CX Strategy and Execution of CX Community of Practice

• Develop and implement a comprehensive CX strategy and roadmap, outlining clear objectives, engagement strategies and actionable initiatives to drive citizen-centricity and system-wide CX adoption.
• Establish CX standards and governance processes to embed a consistent and high-quality experience across all service areas.
• Lead the execution of the CX Community of Practice (CoP), working across divisions to build CX capabilities, drive CX related communication and engagement to foster collaboration and scale best practices.
• Provide regular updates and present updates at senior CX forums, enabling strategic prioritisation and supporting data-informed decision-making.
• Activate board-wide change management strategies to drive adoption of the new CX strategy—identifying and addressing barriers to change, develop mitigation strategies, fostering a culture of openness and adaptability and continuous learning

3) Lead and Drive Service Design

• Lead cross-functional teams in designing and implementing service improvements using Human-Centred Design (HCD) methods—from insight gathering and journey mapping to prototyping and delivery for Service Design projects.
• Drive continuous improvement initiatives, embedding iterative feedback loops to optimise service delivery and address emerging needs.
• Utilise customer insights and behavioural data to reimagine end-to-end service journeys—ensuring they are intuitive, inclusive, and aligned to citizen goals.

(4) Team Leadership, People Development, and Budget Management

• Lead and inspire cross-functional CX, insights, and service design teams, fostering collaboration, innovation, and accountability.
• Develop team capabilities through coaching, mentoring, and structured learning opportunities, aligned to the organisation’s CX maturity goals.
• Plan, monitor, and manage budgets across CX and service transformation portfolios, ensuring strategic allocation of resources.
• Oversee procurement and contract management processes, ensuring compliance, delivery of outcomes, and optimisation of the value for the organisation as well as vendor relationships.
• Monitor contract performance and compliance throughout the contract lifecycle.

Requirements

• Bachelor in Business, Service Management, Service Design, Statistics, Data Analytics, or a related field.
• Certifications in Customer Experience Management (CXM), Service Design, Agile methodologies, BPR, Six Sigma, Lean methodologies, and data analytics (e.g., SAS, SPSS, Python, or equivalent) are desirable.
• Minimum of 10-12 years of progressive experience in customer experience, market research, service management, and data analytics.
• Proven track record in leading and managing teams.
• Experience in developing and implementing customer experience strategies.
• Strong analytical and problem-solving skills with proficiency in data analysis, statistical software, and key driver analysis.
• Experience in designing and conducting customer surveys and research.
• Knowledge of survey management systems, customer data management, and data warehousing.
• Experience in process improvement methodologies (e.g., BPR, Six Sigma, Lean) and service blueprinting.
• Proficiency in data visualisation tools (e.g., Power BI, Tableau) and process mapping software (e.g., Visio).

Skills Requirements:

• Strategic thinker: Ability to develop and execute a long-term vision for customer experience.
• Strong leadership skills: Proven ability to lead and inspire teams.
• Excellent communication skills: Effective in communicating complex ideas to both technical and non-technical audiences.
• Analytical mindset: Strong problem-solving skills; meticulous in data analysis and deriving actionable insights.Customer-centric: Passionate about delivering exceptional customer experiences.
• Results-oriented: Focus on achieving measurable outcomes and driving business impact.
• Change management: Ability to lead organisational change and overcome resistance.
• Collaboration: Strong interpersonal skills and ability to build relationships across departments.
• Influencing skills: Ability to persuade and influence stakeholders at all levels.

The selected candidate can look forward to a competitive remuneration package consisting of basic salary, 13th month AWS and variable/performance bonuses.

Interested and suitably qualified applicants, please apply here or email to:-

Reg No: R

EA Licence No: 14C7334

We regret that only shortlisted candidates will be notified.

Our Client:

• Engineering Industry (Government Sector)
• Mon Fri, 8:30am 6:00pm
• Tiong Bahru
• UP $3500 Basic + Variable Bonus

Responsibilities:

• Oversee and manage administration and welfare programmes, including contractors, partners and clients
• Lead and supervise the team, driving efficiency and productivity through process reviews and improvements
• Ensure programmes meet SLAs and KPIs through effective collaboration and stakeholder management
• Handle procurement processes, monitor payments, and respond to all enquiries, feedback, and complaints
• Prepare reports on programme performance and support management with other assigned duties

Requirements:

• Min. Bachelors' Degree in Business or equivalent
• No Experience Required, Training will be Provided
• Only Singaporeans may apply

For interested applicants, please click "APPLY NOW"

We regret to inform that only shortlisted candidates would be notified.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

Cassandra Chai Xin Le | EA Reg No: R

JTE Recruit Pte Ltd | EA Lic No: 14C7215

• Spot inefficiencies and redesign workflows for better results
• Collaborate with teams across operations, sales, finance, and logistics
• Lead improvement projects using Lean, Six Sigma, or BPMN methodologies
• Train and support staff on new processes
• Track performance and report outcomes to management

• Degree in Business, Management, or related field
• Experience in process management or business improvement
• Strong analytical, problem-solving, and communication skills
• Familiarity with process modeling tools and improvement frameworks
• Bonus: Certifications in Lean, Six Sigma, or BPM

• Competitive salary & benefits
• Growth opportunities in a dynamic work environment
• Be part of a culture that values innovation and continuous improvement

Click to apply now through Jobstreet or you may send your updated resume to Shirley Tan (Reg No: R at 

We regret to inform that only shortlisted candidates will be notified.

Cornerstone Global Partners (License No: 19C9859)

Our Client:

• Engineering Industry (Government Sector)
• Mon Fri, 8:30am 6:00pm
• Tiong Bahru
• UP $4000 Basic + Variable Bonus

Responsibilities:

• Assist in business planning and operations to align with the company's strategic goals. Support contract management, ensuring compliance with SLAs and KPIs
• Provide financial and business policy guidance to Operation Centres to support effective decision-making and operational efficiency
• Conduct data and business analysis on projects and surveys. Participate in initiatives related to risk management, process re-engineering, and quality improvement

Oversee onboarding and offboarding activities, including staff access coordination. Contribute to the company's Business Excellence programs such as Bizsafe, BCM, and Service Quality initiatives

Requirements:

• Min. Bachelors' Degree in Business or equivalent
• No Experience Required, Training will be Provided
• Only Singaporeans may apply

For interested applicants, please click "APPLY NOW"

We regret to inform that only shortlisted candidates would be notified.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

Cassandra Chai Xin Le | EA Reg No: R

JTE Recruit Pte Ltd | EA Lic No: 14C7215

We are seeking an experienced Business Process Analyst to join our team. As a Business Process Analyst, you will be responsible for analyzing and improving business processes to increase efficiency and productivity.

Key Responsibilities:

• Process Analysis : Analyze and model existing business processes to identify areas for improvement.
• Solution Design : Collaborate with stakeholders to design solutions that meet business objectives.
• Requirements Gathering : Work with stakeholders to identify business needs and requirements.
• Project Management : Assist in project planning, including timelines, resources, and budget.

To be successful as a Business Process Analyst, you should have the following skills and qualifications:

• Experience : Proven experience in business process analysis, requirements gathering, and solution design.
• Skills : Proficiency in business analysis tools and techniques, knowledge of project management methodologies, familiarity with data analysis tools (e.g., SQL, Excel, BI tools).

As a Business Process Analyst, you will have the opportunity to work on various projects and develop your skills in business analysis and process improvement.

If you are a motivated and detail-oriented individual with excellent analytical skills, we encourage you to apply for this exciting opportunity.

DRIVING CONNECTIVITY

Chart your Course with PIL

With over 55 years of leadership in the global shipping industry, Pacific International Lines (PIL) is looking for proactive individuals to drive innovation and sustainable shipping solutions. If you're fueled by pioneering ideas, enjoy challenging the status quo, and are determined to make a significant impact, PIL wants you as a part of our dynamic community of maritime professionals.

At PIL, we provide local experiences with a global reach. With our headquarters in Singapore, and services offered at over 500 locations in 90 countries, you will have ample opportunities to work with colleagues from different cultures and communities.

Get On Board for a Dynamic and Purposeful Career.

Job summary: The Business Process Owner (BPO) is responsible for the overall success and strategic alignment of the end-to-end business processes, ensuring they are aligned with organizational goals and objectives, deliver value, and are optimized for efficiency.

Key Responsibilities:

• Drive automation initiatives (RPA) with ISD for process integration to enhance operational efficiency.
• Work closely among the BPOs and with regional BPMs to analyze, design ECRs & implement system solutions to meet business needs.
• Initiate projects related to Business Processes (current focus will be on Sales & CS).
• Monitor Regional Offices' compliance with established business processes.
• Define and monitor key performance indicators (KPIs) for regional processes to track their effectiveness.
• Develop and maintain risk control frameworks (IAF), strategies, and action plans to minimize risks within the business processes.

MUST HAVE:

• Bachelor's degree in Business Administration, Project Management, or a related field.
• Master's degree (e.g., MBA) is a plus.
• At least 5 years of experience in process management, process improvement in the related domain, with at least 3 years in a senior management or leadership role.
• Deep understanding of business processes in container shipping industry.
• Proven track record of owning and optimizing business processes across multiple functions or regions.
• Extensive experience in leading cross-functional teams and collaborating with multiple stakeholders (e.g., trade, finance).
• Experience in driving large-scale process transformation initiatives, including the use of automation and technology.
• Change management expertise, with the ability to lead teams through process improvements and transformations.

Why Join Us:

• Be part of a leading global carrier with a strong focus on sustainability and innovation.
• Work in a dynamic and collaborative environment.
• Opportunities for professional growth and development.

Application Process:

To apply for this exciting opportunity, please submit your resume outlining your qualifications and experience to PIL Career Website.

About Us

Incorporated in 1967, Pacific International Lines (PIL) is ranked 12th among the world's top container shipping lines and is also the largest home-grown carrier in Southeast Asia. Based in Singapore, PIL is a global carrier with a focus on Asia, China, Africa, the Middle East, Latin America, Oceania, and the Pacific Islands.

Together with its affiliated companies Mariana Express Lines (MELL) and Malaysia Shipping Corporation, PIL serves customers at over 500 locations in more than 90 countries worldwide with a fleet of 100 container and multi-purpose vessels.

Apart from the core liner shipping business, PIL also has several other business units such as container manufacturing, depot, and logistics services.

PIL strives to meet the needs of its customers by providing value-adding services such as intermodal, breakbulk, and reefer services delivered on innovative technological platforms. With its focus on "Driving Connectivity" and commitment to achieving Net Zero by 2050, PIL aims to be an efficient, sustainable, and future-ready shipping line.

For more information, visit

Pacific International Lines (PIL) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.