780 Service Engineering jobs in Singapore

Responsibilities:

• Provide technical assistance to all relevant departments, dealers, sub-contractors and customers.
• Attended customer complaints and technical enquiries; provided prompt and effective resolution (both on site and through phone) to any product or service problem in accordance with pre-determined performance standard.
• Ensure all documentation (e.g., technical reports) is up-to-date and in order; ensure timely and accurate update in the Service information system for effective follow-up and decision making.
• Prepare periodic progress report and feedback (e.g., on product quality and market information) to management.
• Actively involved in the implementation of function strategies and initiatives for the achievement of department goals.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publication; establishing personal networks; participating in professional societies.
• Contribute to team effort by accomplishing related results as needed to achieve final organizational goals.
• Perform risk assessment to minimize risk at job site.
• Ensure jobs are carried out complying to safety guideline from authority.
• Protect operation by keeping sensitive information confidential.
• Understand DSP's Internal Control Guidelines, the relevant policies and procedures pertaining to your job function and execute the controls conscientiously.
• Perform any other duties assigned by the superior.

Requirements:

• Minimum five (5) years' experience in repair, servicing, and installation of air-conditioner for NITEC holder in Building Services Technology (Airconditioning & Refrigeration or Mechanical & Electrical Services) OR Minimum two (2) years' site experience in air-con related industry for Diploma holder in Mechanical Engineering
• Good communication and written skills
• Service oriented
• Positive outlook
• Independent and have initiative
• Confident and able to work under pressure

Job Responsibilities:
1.
Standards Development & Governance:
Develop, document, and maintain comprehensive global standards, SOPs, and service level agreements for all aftersales distributors and dealers.
Lead the annual store assessment and grading program to measure compliance and performance.
Conduct regular audits and checks to ensure adherence to policies and work towards best-in-class service benchmarks.
2. Performance Management & Business Excellence:
Define, set, and communicate key performance indicators (KPIs) and targets for the aftersales network.
Monitor, review, and report on channel performance, providing insights and coaching to distributors/dealers to achieve excellence.
3. Technical & Operational Readiness:
Assess and report on the readiness of the service network to support new product launches and existing vehicle models.
Lead the evaluation of Integrated Logistics Support (ILS) adequacy across the network, including:
Special tooling and diagnostic equipment.
Facility suitability and workshop layout.
Technician skills and training needs.
Manpower planning and technical documentation.
Collaborate closely with the Engineering & Technical Support team to conduct these assessments.
4. Training Support:
* Support the HQ training department in the planning and development of training centre curricula to ensure non-technical and soft skills meet brand standards.
Qualifications and Experience:

• Bachelor’s degree in engineering, Business Management, Automotive Technology, or a related field.
• Minimum of 3-5 years of experience in automotive aftersales, with significant exposure to dealer network management, standards development, or service operations.
• Proven experience in developing SOPs, conducting audits, and implementing performance management systems (KPIs).
• Strong analytical skills with experience and root-cause investigation.
• Excellent knowledge of workshop operations, parts logistics, and technical service requirements.
• Experience with DMS and other aftersales IT systems is essential.
• Project management experience is highly desirable.
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Job Responsibilities:

1. Oversee the control of after-sales service agreements with service providers.
2. Localize and manage service providers' business policies such as network permission, marketing activity,  parts and accessories assessment policies, set and control pricing policies.
3. Implement and assess policies related to after-sales customer complaint handling.
4. Handle complaints and follow up with external platforms.
5. Coordinate customer complaint information.
6. Handle translation and printing of after-sales related materials.

Recruitment Requirements:

1. Minimum bachelor's degree in engineering, business administrative or project management fields.
2. Minimum 2 years' experience in automotive after-sales, including customer complaints and business-related tasks.
3. Strong execution ability, service awareness, and communication skills.
4. Proficiency in MS Office and other office software.

1. Standards Development & Governance
Develop, document, and maintain comprehensive global standards, SOPs, and service level agreements for all aftersales distributors and dealers.
Lead the annual store assessment and grading program to measure compliance and performance.
Conduct regular audits and checks to ensure adherence to policies and work towards best-in-class service benchmarks.
2. Performance Management & Business Excellence
Define, set, and communicate key performance indicators (KPIs) and targets for the aftersales network.
Monitor, review, and report on channel performance, providing insights and coaching to distributors/dealers to achieve excellence.
3. Technical & Operational Readiness
Assess and report on the readiness of the service network to support new product launches and existing vehicle models.
Lead the evaluation of Integrated Logistics Support (ILS) adequacy across the network, including:
Special tooling and diagnostic equipment.
Facility suitability and workshop layout.
Technician skills and training needs.
Manpower planning and technical documentation.
Collaborate closely with the Engineering & Technical Support team to conduct these assessments.
4. Training Support
Support the HQ training department in the planning and development of training centre curricula to ensure non-technical and soft skills meet brand standards.
Qualifications and Experience
Bachelor’s degree in engineering, Business Management, Automotive Technology, or a related field.
Minimum of 3-5 years of experience in automotive aftersales, with significant exposure to dealer network management, standards development, or service operations.
Proven experience in developing SOPs, conducting audits, and implementing performance management systems (KPIs).
Strong analytical skills with experience and root-cause investigation.
Excellent knowledge of workshop operations, parts logistics, and technical service requirements.
Experience with DMS and other aftersales IT systems is essential.
Project management experience is highly desirable.
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Responsibilities:
Manage and oversee field service operations for the Air Conditioning, Mechanical Ventilation, and HVAC industry in the North region.
Lead a team of field service technicians and support staff to ensure efficient and timely service delivery.
Develop and implement service strategies to meet customer satisfaction and business objectives.
Monitor and analyze key performance indicators to identify areas for improvement and optimize service performance.
Collaborate with cross-functional teams, including sales and engineering, to ensure seamless service delivery and customer satisfaction.
Handle customer escalations and resolve issues in a timely and satisfactory manner.
Ensure compliance with health, safety, and environmental regulations and industry standards.
Provide technical support and guidance to the field service team and customers.
Stay updated on industry trends and technological advancements in ACMV/HVAC systems.
Diploma or Degree in Engineering or related field.
Minimum 5 years of experience in field service operations within the ACMV/HVAC industry.
Strong knowledge of ACMV/HVAC systems and equipment.
Experience in managing a team of field service technicians.
Excellent leadership and communication skills.
Customer-focused mindset and ability to build and maintain relationships.
Strong problem-solving and analytical skills.
Ability to work in a fast-paced and dynamic environment.
Valid driver's license.
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Education: Minimum Diploma in Engineering (any specialization)

License: Must hold a valid Singapore Class 4 Driving License

Experience: At least 10 years of work experience in the Singapore construction sector

• Oversee and manage engineering service operations on-site, ensuring projects meet quality and safety standards

• Lead and coordinate with construction teams to complete projects on time and within budget

• Ensure compliance with all relevant construction regulations and safety standards

• Develop and implement processes to optimize operational efficiency and project outcomes

• Provide guidance and support to team members for effective problem-solving and performance improvement

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1. **Accommodation**: Candidate must agree to stay in the company-provided lodge.

2. **Availability**: Candidate must be willing to work beyond regular working hours when required.

3. **Probation Period**: The initial three months will be a probation period, during which performance will be evaluated for permanent status.

**Skills and Competencies**

• Strong knowledge of construction engineering standards and project management practices

• Excellent leadership and communication skills, with the ability to manage and motivate teams

• Problem-solving abilities to address on-site issues quickly and effectively

• Familiarity with construction safety regulations and a commitment to maintaining a safe work environment

The Country Service Leader is responsible for running and growing a large and complex field service business with a strong mix of both transactional and strategic customers. He/she has accountability for driving a high-performance culture which delivers on DKSH’s strategic objectives. This is accomplished by building loyalty with our customers, shareholders, and employees coupled with developing organizational capabilities to meet future business challenges.
The role includes providing leadership and management oversight on all aspects of our field service business employees, systems, and processes as well the ability to execute the strategy in a rigorous manner. The successful candidate will have both current and extended service business leadership experience. He/she will need to have good domain knowledge of DKSH’s Instrument, Software, and Services portfolio and understanding of the customers and markets. He/she will have strong strategic and operational skills, as well as an ability to effectively communicate and collaborate cross-functionally at an executive/management level.
The Country Service Leader will provide direction and consultation to both the direct and extended Service Staff helping to define execution strategies, optimize organization resources, and harmonize processes. He/she will also partner with Global DKSH Sales and Service executive staff members to set the Country Strategic field deployment strategy and successfully execute the strategy with minimal direction and oversight.
Primary Duties/Responsibilities of the Country Service Leader
Accountable for leading the entire Service Organization operation across the region.
Have P&L and resource accountability for the Country.
Identify and execute new opportunities to drive service business growth in the region. This is in partnership with Sales team.
Develop service capacity and capabilities to deliver and have in place ongoing operational plans and performance management processes/tools.
Own DKSH Customer Experience and Employee Experience performance in the Country.
Accountable for the end-to-end service processes and customer experience from ticket receipt to closure. Incorporate innovative business practices and models to drive customer loyalty in a very competitive landscape.
Understand and meet customer needs through the creation of services, the provision of effective delivery processes, and ongoing support. Maintain customer alliances with key DKSH customers, as well as build strategic partnerships to execute the business strategies.
Drive Operational rigor to meet customer needs, service level agreements, and key business fundamental metrics.
Ensure strong cross functional collaboration with other business partners (Sales, Order Processing, Logistics, Admin teams, HR, Finance etc). For example, partner with the instrument and aftermarket sales teams to improve the Install Base connect rate and service coverage.
Build and maintain strong relationships with key customers in the region. Regularly communicate with customers, resolve client queries, and increase revenue by promoting product innovation in collaboration with aftermarket sales teams and global/country strategic account team.
Drive Strategic and Operational Plans as well as organizational development in the Country.
Improve individual and team performance by increasing and honing skills and knowledge. Guide and coach the team to achieve their goals and objectives.
Execute upon and grow our highly transactional business model (operational excellence) as well as create a customer intimacy model for key accounts.
Actively foster a quality and continuous improvement culture within the organization challenging the status quo to improve business operations as well as efficiency and ease of doing business.
Review all business operations to ensure brand, culture and strategic objectives are achieved. Safeguard the DKSH brand, reputation, and assets by ensuring policies and procedures are maintained and followed in accordance with corporate guidelines.
Assists cross functional team in opportunity identification and development.
Leads cross functional team through implementation and go-live of successful deal development or projects.
Ensures all business processes are executed in compliance to DKSH business standards throughout end-to-end engagement.
Drive profitable growth of the Services business through effective utilization of DKSH internal tools.
Identify and reconcile cross functional barriers to doing business through collaborative solution development.
Champion positive outcomes for both DKSH and customers by ensuring rigor and effectiveness in executing business processes.
Leverage deep understanding of DKSH Services portfolio and the needs of customers to enable and support meaningful connections with our customers.
Ensure deployment of ServiceMax is optimum to generate insights to improve service delivery and effectiveness.
Qualifications
Bachelors / Masters Degree or University Degree or equivalent.
Service Operations Management or Similar Regional Management experience of 10+ years minimum.
Team building/development and cross-functional leadership skills, and track record of enhancing collaboration within an organization and across regions and functions.
Natural and authentic leadership with effective people & performance management and coaching skills.
Ability to shape and collaboratively drive the direction and vision for the Service organization.
Strong business acumen. Competency of analysing and acting on financial information to drive business results (costs & revenue).
Strong interpersonal skills with excellent written and verbal communication skills; fluent in English.
Promoter of Innovation and Change management.
Strategic thinking and results oriented with strong execution discipline.
Customer Experience advocate.
Experience in international/global business.
Desired Skills / Knowledge
Requires in-depth knowledge and experience in job and ability to work independently includes managing internal and external engagement.
Demonstrates ability to manage and progress multiple projects of medium to high complexity concurrently applying project management practices.
Rigorous work ethic, with strong attention to detail. Must be comfortable handling several different types of information and documentation (technical information, financial information, and contract/agreement type documentation).
Able to develop a strong awareness of overarching business, operational, and cross functional needs.
Is familiar with the needs of a scientific laboratory at a user and management level.
Strong communication (listening, written, verbal and digital) and teamwork skills, within an organization and across organizations, as well as wide organizational awareness. (English must be very strong)
Demonstrated ability to move forward in the face of adversity and provide leadership, vision, drive, and innovation to complex situations. Project Management experience is preferred.
Agile, Adaptable, Innovative, Driven, Passionate, Bold, Risk Taker, and Problem Solver.
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Education: Minimum Diploma in Engineering (any specialization)
License: Must hold a valid Singapore Class 4 Driving License
Experience: At least 10 years of work experience in the Singapore construction sector
Key Responsibilities
Oversee and manage engineering service operations on-site, ensuring projects meet quality and safety standards
Lead and coordinate with construction teams to complete projects on time and within budget
Ensure compliance with all relevant construction regulations and safety standards
Develop and implement processes to optimize operational efficiency and project outcomes
Provide guidance and support to team members for effective problem-solving and performance improvement
Terms and Conditions
Accommodation : Candidate must agree to stay in the company-provided lodge.
Availability : Candidate must be willing to work beyond regular working hours when required.
Probation Period : The initial three months will be a probation period, during which performance will be evaluated for permanent status.
Skills and Competencies
Strong knowledge of construction engineering standards and project management practices
Excellent leadership and communication skills, with the ability to manage and motivate teams
Problem-solving abilities to address on-site issues quickly and effectively
Familiarity with construction safety regulations and a commitment to maintaining a safe work environment
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VP/AVP, End User Collaborative Service (Engineering), Future Ready Technology, Group Technology
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VP/AVP, End User Collaborative Service (Engineering), Future Ready Technology, Group Technology
role at
DBS Bank
VP/AVP, End User Collaborative Service (Engineering), Future Ready Technology, Group Technology
3 days ago Be among the first 25 applicants
Join to apply for the
VP/AVP, End User Collaborative Service (Engineering), Future Ready Technology, Group Technology
role at
DBS Bank
The Role
Reporting to the End User Collaborative Service -Engineering lead. Responsible to lead, manage and engineer large scale, high-quality collaborative services, with specialization in Microsoft Office 365, Gen AI and mobility services for the bank. This includes in-depth understanding, deployment and testing of end points such as unified endpoint management solutions (MAM, MDM), Office 365, Active directory, Active Directory Federated services and windows security and related technology. The role includes ability to recommend nextgen technologies in this area.
The Role
Reporting to the End User Collaborative Service -Engineering lead. Responsible to lead, manage and engineer large scale, high-quality collaborative services, with specialization in Microsoft Office 365, Gen AI and mobility services for the bank. This includes in-depth understanding, deployment and testing of end points such as unified endpoint management solutions (MAM, MDM), Office 365, Active directory, Active Directory Federated services and windows security and related technology. The role includes ability to recommend nextgen technologies in this area.
Responsibilities
Developing short and long-term strategies to improve monitoring and management of end user services, development of user self service capabilities
Development and management of financial plans and assigned budget for mobile support services is part of the job role. Responsibilities will overlap Active Directory, O365 service and Intune infrastructure with a primary focus, managing Office 365 services
Identify solutions to utilize the application and technologies for project that are impacted by performance and business issues
Experimentation and recommendation of the new technologies
Analyse and coordinate designing of new and existing applications and architectures
Create and maintain system documentation for domain technologies, including installation, configurations and root cause analysis
Collaborate with other IT staff, including networking, security, and data center operation teams, to engineer, and resolve issues
Develop policies, processes and procedures
Create and execute communication plans for end users
Requirements
The ideal candidate will be well organized, process focused, and self-driven as this is a fast-paced and highly technical environment. Someone wanting to learn and grow with an organization will thrive in this role. The role requires excellent prioritization, responsiveness, and customer service, along with excellent verbal and written communication skills.
Bachelor’s degree in Computer Science, Information Systems, or Engineering (or similar) OR combination of relevant professional experience and education
Minimum 5 years of Microsoft Infrastructure deployment and support experience
Mac OS, Android, iOS, Active Directory, ADFS, Azure AD, SCCM, DHCP, TCP/IP, VPN
Cloud computing services such as Office 365 and Google Apps
Technical knowledge on Windows server 2012, 2016, VMs and DNS
Experience in user endpoint management technology preferably Blackberry, Airwatch and Microsoft Intune solution
Experience with conducting research into emerging technologies and applying research to business; skilled in comprehensive testing of new technologies to ensure problem free deployment to users
Strength in PowerShell scripting / automation
Excellent analytical, management and planning skills
Knowledge of program and project management methodologies and tools; track record of success in managing IT projects; effective problem solving abilities; motivated to develop creative solutions to common processes or problems
Certified Microsoft Technology specialist
Able to work independently and as a team
Familiarity with use of Agile methodology
Project Management experience
Experience in working in banking environment is a plus
Possess the verbal and written communication skills to work effectively with technical and non-technical personnel at various levels in the organization
Well organized, process focused, and self-driven as this is a fast-paced and highly technical environment
Willing to learn and grow with an organization will thrive in this role
Excellent prioritization, responsiveness, and customer service, along with excellent verbal and written communication skills
Primary Location
Singapore
Job
Technology
Job Posting
Jun 6, 2025, 9:09:03 AM
Seniority level
Seniority level Not Applicable
Employment type
Employment type Full-time
Job function
Job function Information Technology
Industries Banking, Financial Services, and Investment Banking
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