529 Service Desk Analyst jobs in Singapore

Responsibilities:

• Monitor enterprise IT networks, server systems and commercial clouds.
• Single point of contact with customers/users, resolver groups, third party service providers and other departments
• Answer hotline calls and respond to e-mails within agreed timescales
• Take ownership of incidents/service requests reported by users, track the incidents/service requests and ensure closure within agreed timescales
• Maintain documentation and comprehensive records of issues and problems

Requirements:

• Diploma in Information Technology/Computer Sciences/ Telecommunication
• Entry level are welcome to apply.
• Possess a class 3/3A driving license is a must
• Strong teamwork and communication skills
• Excellent customer service skills
• Prior experience in Network Operations Centre (NOC) environment preferred
• Only Singaporean may apply.

Interested candidates, please send your updated CV to

Tempserv Pte Ltd (06C3745)

R

Location: Tai Seng (TSX)

SHIFT Work Hours: 12 hour shifts Day alternating - 3Days on 2 Days off 2 Days On 2 Days off 

Training period: normal work hours for 2 to 3 months - After Training period will be shift work 

Contract Duration 12 months (Renewable)

Responsibilities:

• Serve as the first point of contact for customer seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customer
• Walk the customer through the problem-solving process
• Direct unresolved issue to the next support personnel
• Provide accurate information on IT products and services
• Record events and problems and their resolution in logs
• Follow up and update customer status and information
• Pass any feedback and suggestion by customer to the appropriate internal team
• Identify and suggest possible improvement on procedure

We regret that only shortlisted candidates will be notified.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOL job application platform - GO. Click here to apply

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PERSOLKELLY Singapore Pte Ltd

EA License No: 01C4394| DAPHNE CHIAM WERN XIN| Reg No: R

Service Desk Analyst
A global professional services firm is seeking a Service Desk Analyst to join its Singapore office in a regional support capacity. The role involves delivering first-line and occasional second-line IT support across the firm’s global infrastructure, ensuring consistent and professional service to staff and clients.
Responsibilities
In this position, you will deliver both telephone and deskside IT support, manage service requests and incidents via logging systems, and collaborate with global IT teams to ensure prompt issue resolution. You’ll maintain clear communication with users, contribute to ITIL‐aligned processes such as change, release, and problem management, participate in a scheduled shift rotation, and support the development of team capabilities.
Requirements
You should have a minimum of 4 years of IT support experience, including at least 3 years in a first‐line support role. Strong customer service and soft skills are essential, along with proficiency in Windows 10, Microsoft Office, VPN, and Citrix. Experience with Active Directory, Remote Exchange Console, and ITIL practices is required. Familiarity with professional services environments would be advantageous.
To Apply
Apply with CV via job advertisement
Wayne Wong | Senior Consultant
Email:
#J-18808-Ljbffr

Responsibilities
Monitor network and infrastructure operations of 24/7 data centres globally
Deliver tier 1 support, trouble issues and elevate incidents for internal and external stakeholders
Participate in weekly on-call with Global Command Centre
Provide assistance to customers - logging unfamiliar issues, owning resolution efforts and escalating
Receive, triage and respond to incoming phone calls, email and portal tickets
Detect and analyze alarms to perform basic fault isolation and troubleshooting
Publish incident report and advisory notifications for all stakeholders at site or regionally
Meet KPIs and service level commitment
Collaborate with Tier II, Tier III, and management for urgent or high-priority cases.
Document incidents, maintenance, and problem details in real-time.
Ensure customer SLAs are consistently met.
Requirements
Diploma or Degree in IT
Experience working in a 24/7 Network Operations Center, Contact Center, or equivalent environment with IT background
Knowledge of IT (network & infrastructure)
Customer interfacing (over phone) skills, able to articulate and strong written and verbal communication skills
Ability to multi-task and effectively prioritize responsibilities.
Able to work shift as above
#J-18808-Ljbffr

Department purpose
The Global Service Desk provides A&O Shearman with a 24x7x365 IT support coverage, with teams present at both Singapore and Belfast (UK) locations. Calls can come from anywhere in the world and the Service Desk Staff are key in providing an effective and professional IT support service to the firm’s staff and clients.
Regularly collaborating with the Global Service Management teams located within the United Kingdom is critical to ensure worldwide consistency of services delivered to customers.
The Global Service Desk team is critical and the backbone for IT customer service, with frequent interactions with and execution of the ITIL disciplines of incidents, change, problem, release, and capacity management.
Role and responsibilities
Working Hours
2 shifts on weekdays and 2 shifts on weekends.
Monday to Friday
1st shift: 7am - 4pm
2nd shift: 9am - 6pm
Weekends, based on roster, usually work on 2 weekends.
1st shift: 7am - 4pm
2nd shift: 9am - 6pm
The Service Desk Analyst is accountable for supporting and maintaining the following areas:
Provide 1st line (telephone) support and occasional 2nd line (Deskside) support.
Record all incidents and requests in the BMC Helix call logging system.
Assign the incidents and requests that cannot be resolved 1st line to the appropriate teams.
Ensure that customers are kept informed of events relating to their call.
Facilitate communication between the various IT teams, both regional as global.
Proactively engage and work closely with the regional IT Support Officers and IT Operations team, ensuring that the business receives the highest level of service.
Work closely with Belfast Service Desk team for ticket handover and follow-ups.
Coordinate as required with the ITIL Process Management team (including change, release, problem and configuration)
Provide 1st line (telephone support) and occasional 2nd line (Deskside support) for incident resolution.
Record all requests for assistance in the BMC Helix call logging system, using the most appropriate source to resolve incidents. Seek assistance from colleagues where appropriate.
Ensure all calls are responded to within a timely manner and within the agreed OLAs.
Facilitate communications between the local / regional IT Officers, the regional Training team and the Global support teams.
Pass calls to 2nd and 3rd line support teams (e.g. Networks, Email, Web, Server) if cannot be resolved first line.
Ensure that customers are kept informed of events relating to their call.
Monitor calls when passed to 2nd and 3rd line teams.
Provide guidance, training and mentoring to other team members as required.
Build and maintain good customer relationships.
Develop a detailed understanding of the business and departments that are supported.
Complete tasks and other assigned work to agreed deadlines
Key requirements
Minimum “A” level standard education or equivalent
Minimum 4/5 years IT experience with at least 3 years’ experience in a 1st line support role.
Soft skills for excellent customer service.
Knowledge of Windows 10, Microsoft Office and remote working via both VPN and Citrix
Detailed practical knowledge of the Service Desk tools and end-user IT services.
Expertise in the use of Call managing systems.
Active Directory and Remote Exchange Console.
Expected to have a basic understanding of all technologies used by A&O and business working practices.
Experience working within the professional services sector with an appreciation of the demands placed on
support teams by the business.
Experience of working in an ITIL environment
You will stand out if you bring
Strong organisational skills with a proven track record in a challenging support department.
Commitment to rapidly resolve incidents using a logical and structured approach to problem solving.
Ability to make sound decisions under pressure.
Strong commitment to excellent customer service.
An enthusiasm and passion for technology. The ability to promote technology within the firm, using business friendly language
Personal credibility, highly self-motivated, self-starter, who will undertake all activities to the highest professional
standards.
Excellent communication skills, both orally and written.
Ability to operate within a wider team where there may be ambiguity and conflicting priorities.
Experience of working in a global environment across international locations with an appreciation of multiple cultures.
#J-18808-Ljbffr

Senior Recruitment Consultant, Technology | Data & AI
Service Desk Analyst
A global professional services firm is seeking a Service Desk Analyst to join its Singapore office in a regional support capacity. The role involves delivering first-line and occasional second-line IT support across the firm's global infrastructure, ensuring consistent and professional service to staff and clients.
Responsibilities
Deliver telephone and deskside IT support and manage service requests and incidents via logging systems.
Collaborate with global IT teams to ensure prompt issue resolution and maintain clear communication with users.
Contribute to ITIL-aligned processes such as change, release, and problem management and support scheduled shift rotations.
Support the development of team capabilities.
Requirements
Minimum 4 years of IT support experience, including at least 3 years in a first-line support role.
Strong customer service and soft skills essential.
Proficiency in Windows 10, Microsoft Office, VPN, and Citrix.
Experience with Active Directory, Remote Exchange Console, and ITIL practices required.
Familiarity with professional services environments advantageous.
To Apply
Apply with CV via job advertisement
Wayne Wong | Senior Consultant
Email:
#J-18808-Ljbffr

• The Global Service Desk provides A&O Shearman with a 24x7x365 IT support coverage, with teams present at both Singapore and Belfast (UK) locations. Calls can come from anywhere in the world and the Service Desk Staff are key in providing an effective and professional IT support service to the firm’s staff and clients.
• Regularly collaborating with the Global Service Management teams located within the United Kingdom is critical to ensure worldwide consistency of services delivered to customers.
• The Global Service Desk team is critical and the backbone for IT customer service, with frequent interactions with and execution of the ITIL disciplines of incidents, change, problem, release, and capacity management.

Working Hours

2 shifts on weekdays and 2 shifts on weekends.

Monday to Friday

1st shift: 7am - 4pm

2nd shift: 9am - 6pm

Weekends, based on roster, usually work on 2 weekends.

1st shift: 7am - 4pm

2nd shift: 9am - 6pm

The Service Desk Analyst is accountable for supporting and maintaining the following areas:

• Provide 1st line (telephone) support and occasional 2nd line (Deskside) support.
• Record all incidents and requests in the BMC Helix call logging system.
• Assign the incidents and requests that cannot be resolved 1st line to the appropriate teams.
• Ensure that customers are kept informed of events relating to their call.
• Facilitate communication between the various IT teams, both regional as global.
• Proactively engage and work closely with the regional IT Support Officers and IT Operations team, ensuring that the business receives the highest level of service.
• Work closely with Belfast Service Desk team for ticket handover and follow-ups.
• Coordinate as required with the ITIL Process Management team (including change, release, problem and configuration)
• Provide 1st line (telephone support) and occasional 2nd line (Deskside support) for incident resolution.
• Record all requests for assistance in the BMC Helix call logging system, using the most appropriate source to resolve incidents. Seek assistance from colleagues where appropriate.
• Ensure all calls are responded to within a timely manner and within the agreed OLAs.
• Facilitate communications between the local / regional IT Officers, the regional Training team and the Global support teams.
• Pass calls to 2nd and 3rd line support teams (e.g. Networks, Email, Web, Server) if cannot be resolved first line.
• Ensure that customers are kept informed of events relating to their call.
• Monitor calls when passed to 2nd and 3rd line teams.
• Provide guidance, training and mentoring to other team members as required.
• Build and maintain good customer relationships.
• Develop a detailed understanding of the business and departments that are supported.
• Complete tasks and other assigned work to agreed deadlines

• Minimum “A” level standard education or equivalent
• Minimum 4/5 years IT experience with at least 3 years’ experience in a 1st line support role.
• Soft skills for excellent customer service.
• Knowledge of Windows 10, Microsoft Office and remote working via both VPN and Citrix
• Detailed practical knowledge of the Service Desk tools and end-user IT services.
• Expertise in the use of Call managing systems.
• Active Directory and Remote Exchange Console.
• Expected to have a basic understanding of all technologies used by A&O and business working practices.
• Experience working within the professional services sector with an appreciation of the demands placed on
• support teams by the business.
• Experience of working in an ITIL environment

• Strong organisational skills with a proven track record in a challenging support department.
• Commitment to rapidly resolve incidents using a logical and structured approach to problem solving.
• Ability to make sound decisions under pressure.
• Strong commitment to excellent customer service.
• An enthusiasm and passion for technology. The ability to promote technology within the firm, using business friendly language
• Personal credibility, highly self-motivated, self-starter, who will undertake all activities to the highest professional
• standards.
• Excellent communication skills, both orally and written.
• Ability to operate within a wider team where there may be ambiguity and conflicting priorities.
• Experience of working in a global environment across international locations with an appreciation of multiple cultures.

US Data Centre

Location: Loyang / Pasir Ris

Shift: 12 hours shift with fixed timing 7am to 7pm 3/3/4/4

• Monitor network and infrastructure operations of 24/7 data centres globally
• Deliver tier 1 support, trouble issues and escalate incidents for internal and external stakeholders
• Participate in weekly on-call with Global Command Centre
• Provide assistance to customers - logging unfamiliar issues, owning resolution efforts and escalating
• Receive, triage and respond to incoming phone calls, email and portal tickets
• Detect and analyze alarms to perform basic fault isolation and troubleshooting; escalate to Tier II, Tier III, or management when needed.
• Publish incident report and advisory notifications for all stakeholders at site or regionally
• Meet KPIs and service level committment
• Collaborate with Tier II, Tier III, and management for urgent or high-priority cases.
• Document incidents, maintenance, and problem details in real-time.
• Ensure customer SLAs are consistently met.

Requirement

• Diploma or Degree in IT Engineering Minimum
• Experience working in a 24/7 Network Operations Center, Contact Center, or equivalent environment with IT background
• Knowledge of IT (network & infrastruture)
• Customer interfacing (over phone) skills , able to articulate and strong written and verbal communication skills
• Ability to multi-task and effectively prioritize responsibilities.

Join to apply for the
Workplace Service Desk Analyst
role at
Givaudan
1 month ago Be among the first 25 applicants
Join to apply for the
Workplace Service Desk Analyst
role at
Givaudan
Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with.
In Singapore, you’ll be at the centre of every innovation, creation and solution available to the entire Asia-pacific region. Working with our research, creation and production units, as well as our renowned perfumery school, you’ll make us a greater force for good. Every day, your passion, your creativity, and your expertise will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.
Service Desk Analyst – Your future position?
As the Service Desk Analyst you will provide functional and technical support in Workplace Services area.
Location: 1 Woodlands Avenue 8
Reporting to: Workplace SD Manager ASEAN, AU
Main Responsibilities
Technical Support :
Get involved in Incident, Problem and Service Request Management
Provide workarounds and solutions based on Service Level Goals
In the case of Problem Management, collaboration with IM&T Competency Centers or Solution teams to ensure corrective actions and testing by other users
Propose or recommend IM&T Services modifications to reduce user impact
Refer more complex problems to problem managers or senior level
Communication
Clarify tickets logged with requesters and communicate about resolution progress
Ensure satisfactory customer service and prompt response times to the requesters
Share your support knowledge with peers in the same team and maintain associated documentation
Communicate with user community to provide the status of open problems and the changes associated with new solutions. Escalate issues or outages to the management
Develop good working relationships, resolve problems, and positively influence others to successfully produce customer satisfaction
Information Security
Ensure security rules implementation following the policies
You?
Are you someone who wants to grow and shape your own world? Who thrives being in a culture where you can express yourself in a creative team environment? Who wants to collaborate and learn together with teams who are as passionate as you are? Then join us – and impact your world.
Your Professional Profile Includes
3 or more years of experience
Knowledge of Microsoft-based operating systems
General knowledge of IT infrastructure : Lan, WAN, Windows servers, active directory
Knowledge of informatics hardware (PC, Printer, scanner, smartphones etc.)
Basic Knowledge in SAP system (account, print)
At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.
Seniority level
Seniority level Mid-Senior level
Employment type
Employment type Temporary
Job function
Job function Information Technology
Industries Chemical Manufacturing
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